- 87.7LEGITIMACY SCORE
- 90.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
The RealReal - Buy+Sell Luxury App User Positive Comments 2024
The RealReal - Buy+Sell Luxury app received 65 positive comments and reviews by users. Can you share your positive thoughts about the realreal - buy+sell luxury?
Please wait! The RealReal - Buy+Sell Luxury Facebook comments loading...
The RealReal - Buy+Sell Luxury for Positive User Reviews
✓ Good service, slow appI love TRR’s offering (am a First Look member), and overall the app works well, but some of the APIs are painfully slow. Specifically everything in the checkout flow, from loading your cart to initiating the checkout process to actually completing payment. I’ve lost items because I started checking out with 2-3 minutes left before my cart expires, and the checkout process took so long (loading screens for ages) that by the time things loaded my cart had expired. Sometimes I’ll add items on mobile and then complete checkout on web because it’s faster. Mobile could be a superior experience to web because it’s faster to add items to your cart, but they’ve completely neglected some of these core parts of the experience. Loading the Items section of the My Sales page also takes forever, but this is less important than the time-sensitive checkout flow. Please fix this!.Version: 2.69.3
✓ Most haveI love real real, for me is the better consignment side ever, they are very good in check all the merchandise and very trustworthy to let customers know of conditions. I love the side. The only problem I have they don’t have a option on the side of item good and very good condition, so I have to look one by one. Hope they change that soon , sence I only get very good or prestine . I do recommend this side to everyone. If you not sure about your shoe size just go to a store , try a couple on the brand names that you like so you know exactly what to get, some brand name shoes rum very small and narrow. I found wonderful things on real real. I truly can say is my new addiction, I use the side a least 2 times weekly..Version: 2.16.3
✓ Tracy in Australia!I'm in Australia & discovered this app quite a while before anyone outside the US could buy from it, then they let me become a member...BRILLIANT!!! Postage always very quick, items always as described! An absolutely solid app and one of the easiest to navigate! I'm hooked for life, haven't brought anything new since I joined... Happy, happy camper indeed!!!.Version: 2.72.0
✓ Amazing authentic qualityAs a first time client I was a little weary on the quality. I was shocked to find my first shoe purchase so clean and well packaged especially during this time with Covid-19, I was expecting less attention to detail. I am hooked and have just placed my second clothing order! Love!!.Version: 2.41.0
✓ App is awesomeThe app is even better to navigate than the website. I’ve bought a couple of things and am so impressed!.Version: 2.7.4
✓ Very goodI’m hooked ... so much variety ... I love it.Version: 2.33.0
✓ Love this site so much!I found this website after I went on an all things “Schitts Creek” binge... I found out that this is where they bought most of the clothing for the show, because it needed to be upscale and authentic without breaking their budget. Ever since, I’ve been hooked. Part of my order was delivered in just 1 day and the clothes far exceeded my expectations! They don’t look used, they look like I bought them at the store today! I’m sure to do my research every time I’m ready to purchase, making sure the quality is up to my standard (if it says moderate pilling or a stain, I usually skip) and I exam the pictures very closely to make sure it looks the same as described. So far, I have not been disappointed. My favorite thing is sifting through the ridiculously low-priced items. I got myself a few great $400 sweaters for what I’d pay for a sweater at H&M! I now plan on redoing my entire wardrobe with pieces from designers I thought I’d only ever dream of owning!.Version: 2.29.0
✓ Fabulous!Fast, easy and convenient shopping. Express shipping and payment is processed instantly. Love the products, love the app!!!.Version: 1.8.1
✓ Real Real GreatThey send a few too many notifications but aside from that, I always find something great and it’s fantastically easy to scroll through, order and pay..Version: 2.12.0
✓ Great shopping experienceI'm new to TheRealReal, but I am very impressed with the app and their buying experience. I will keep coming back, for sure ... 👏🏻👏🏻👏🏻👏🏻👏🏻.Version: 1.8.4
✓ Anne in AustraliaLove buying from the real real , I always find what I want reasonable price , the only problem I have is the shipping price I find it expensive, and if the product doesn’t fit I have to sent it back another charge, I have to be very careful when I’m choosing now , overall I’m satisfied and reaching with the staff at real real is prompt , I had no problem at all , one other thing to add you not doing the if I bought over 1000 get the deal 🤗.Version: 3.1.1
✓ Buyer AND consignerI’ve never consigned before and I’m lazy-ish, so while I guess I’m not completely maximizing value at TRR I really like that they pick up your consignments from your doorstep and I’ve unloaded a ton of old stuff for store credit (probably the best option) that I otherwise would have just held onto or donated. And I’ve gotten a TON of store credit for stuff I bought years ago on consignment!! Also, eBay is kind of a pain to sell on (like I said, I’m lazy and I hate shipping stuff on a deadline and having the condition ultra scrutinized and argued over). Now, as far as my purchases, holy heck!! I have completely overhauled my wardrobe and pretty much upgraded everything to designer. I’ve gotten GORGEOUS things and if you search less popular brands you can get steals (beautiful Italian trousers for $15 and flats for $40, umm yes please). Just make sure you are diligent about returning stuff you can’t fit into (I find sizing a little risky since you might not know the brands that well—like since when have I even tried on a Balmain skirt ever in my life?)..Version: 2.49.0
✓ I love this site and app!!Overall I love this site and spend hours searching for the perfect item. You can get great deals on designer goods for the fraction of the cost. I have ordered several items, at least 15, and have found most of them to be accurately described and sometimes even better quality then described. However, a few times I received items that were not as described. For example a pair of shoes I purchased were labeled on the site as size 8 and they were actually a size 7. I returned them, stated the reason, and saw them re-appear on the site listing the same wrong size! I've also purchased and returned a sweater that had pulls in it when it was described as in excellent condition. Overall this site is awesome and you can score great deals. I see my friends eyeing my clothes and wondering how the hell I'm affording it all. Shhh it's my little secret!! I would definitely recommend..Version: 2.6.5
✓ Fantastic, easy-to-navigate appThis is a great app for shopping designer deals. I like that it's easy to navigate back and forth from the menu to specific items. The settings also let you select sizing for shoes and clothing, which are automatically applied to the various sales. It's convenient and saves time from having to select item sizing for each sale. This is the best shopping app that I've seen do far!.Version: 1.6
✓ Excellent app and modelThis is an excellent app serving a great concept. I think the concept is self-explanatory, so on that I’ll just say that, in my experience, it’s worked out really well for the most part. The app is great. It’s intuitive, stable, useful, and very professionally done. If PM would allow me, I have some ideas to make it even better: (1) a width filter for neckties would be fantastic. For example, I don’t really like ties that are over 3.5 inches in width; I’d love to be able to filter out the wider ties. (2) you NEED a help/feedback button by item. Sometimes, items are wildly mis-categorized, or their pictures don’t match the description. With a Help button, users could ask questions about an item or alert TRR to mistakes. (3) the “recently in bag” section really should filter out items that have been sold. There is no point in creating a shortcut to put stuff in your bag that is no longer available. (4) under My TRR, user should be able to sort searches. E.g., I’d like to see my search for pristine dress shirts at the top, always. I have no way or arranging my saved searches as is. Finally, it’d be great if you could bookmark/favorite brands, so when you’re creating a new search, you can select your favorite brands faster..Version: 2.74.0
✓ I get to dress and feel really nice! Thanks TRRI have spent years selling my clothing, shoes and handbags, all designer, on several sites. I never thought I would BUY resale until TRR changed my mind. I’m reading about them selling non authentic goods or poor customer service and I don’t understand where this is coming from. I am very astute at recognizing the real from fakes and everything I’ve ever purchased has been clean, authentic and in excellent condition. This is the only place I buy 2nd time around designer goods because I trust them. I visit the store frequently in LA and it’s a beautiful boutique with some amazing pieces. I can easily find anything I’m looking for from the easy to navigate website and I trust their authenticity. Their staff is very knowledgeable and they love what they do and are very good at their job. The descriptions are accurate and I feel I can buy with confidence. I’m so happy you’re here TRR. You’ve made wearing really nice things very accessible..Version: 2.31.0
✓ AwesomeGreat customer service, awesome return policy,all my items have been amazing!.Version: 2.0.4
✓ My new obsession, but....I am obsessed with cruising the items but placing an order is hard because sizing and measurements are often contradictory. How is a Large sized dress able to have a 24” waist and 28” hips for example. So much of the clothing thing have poor sizing details. They also need to improve their photos of dark and black clothing..Version: 2.22.0
✓ User friendlyVery easy to use. I love it!.Version: 2.1.0
✓ Great appLove this app, especially since it allows purchases in GBP now!!.Version: 2.4.2
✓ Five starsBest services.Version: 2.5.1
✓ Amazing. Addictive.This app is so good. Loving it..Version: 2.9.1
✓ WowThis app makes buying pre loved clothing a breeze. Even with the shipping and duties into Canada, I’m paying a fraction of the price I would locally. Huge selection. Support second hand and get incredible quality too!.Version: 2.13.0
✓ Easy browsingGreat way to catch the launch of new sales when I'm on the go!.Version: 1.5
✓ Jewelry...I found several lovely pieces at an awesome price. I enjoy checking things out !.Version: 2.9.1
✓ A dreamFor someone who loves and respects quality products but can’t afford the habit this app is a dream. Postage to Australia kills me but is so worth it. Never taken more than 7 days to receive a package even at the height of COVID delay chaos..Version: 2.55.0
✓ If buying in Canada be sure about your purchaseI bought 3 items from TRR and had to return one. By the time they all arrived in Canada, I had about a day’s turnaround to ship the one item back based on the store policy that you have 21 days from date SHIPPED to get the item back to the store. It took a really long time for my items to arrive (perhaps because it was around Christmas) and it cost me over $30 CAD to return that item because I expedited it (and it was bulky). HAVING SAID ALL THAT I am super happy with the 2 items I kept. I can’t buy anything like them here. I’ll buy from TRR again. They have an incredible selection..Version: 2.33.0
✓ Love itGreat App to find second hand designer stuff for a fantastic price. Shipping is very quick and return policy is great. Keep an eye out to their promo code in the first page too right..Version: 1.8.4
✓ Love it!The easiest shopping experience ever. Couldn't be more of a breeze to browse and shop. The dust bag makes everything feel like new..Version: 1.8.1
✓ I don’t write review but this is a stand-out appI have made numerous purchases with The Real Real and have continued to be impressed. I’ve had maybe one piece that smelled a bit like mothballs (it was worryingly low-priced anyway), but nothing has arrived anything short of authentic and as-described. I recently placed an order that didn’t ship out when it was supposed to. I called, was on the phone with a real person within a minute or two, and he offered to expedite the shipping free of charge so I could have the pieces for an event. Some of the most exceptional pieces in my closet have come from here, and I wear them often while other pieces I’ve paid thousands more for stay in the closet next to them. Can’t speak for consigning experience, but have heard good things..Version: 2.12.0
✓ The best - and that’s real!TRR has redefined sustainability through luxury consigning. In-store they extend that approach to customer service in brick-and-mortar form. I love utilizing all of the services as a consignor, and learning of both the policies for products, and the history of each item. TRR is a place where you can invest, save, make return on past investments, and learn. Other competitors just don’t make the grade. It’s all about sustainability, and in that, we’re able to move even closer to a zero waste model. Shout out to my SA in Marin, CA at the Larkspur location, Michelle and to all those on the virtual Consignor Relations team at TRR HQ, as well as the handbag specialists. Learn the process to know how to make it work for you. Buy, sell, save, invest- come into the cycle for the future of sustainability. All vintage everything..Version: 2.92.0
✓ Addicted in the best wayFinally shopping second hand clothing is a fun experience!.Version: 2.49.0
✓ Pleasure to shop in hereThe experience I have had so far shopping with TRR has been great, no complaints. Recently however, I purchased two different items for which the size listed on the website wasn’t the same with the items. Although I was able to return both items after talking with customer service, very friendly and helpful by the way, it doesn’t take a way that a lot of time and energy was waisted. I decided to take a look at the returned items on the website to see if the size was corrected; however, it is still say the same thing… I love shopping with TRR because I get items that are not usually everywhere on the market, but now I’ll be wondering everytime I make a purchase if the size would be true to what it is posted on the website… is there anywhere to make sure the individual seller post the right size Thank you.Version: 2.87.0
✓ Several purchases no complaintsI have made several purchases over the past several years. All were authentic, and exactly the condition and quality stated on the site. Do know there could be duty on some items, take this into consideration before you purchase, but for me not a deal breaker at the time. 5 stars.Version: 2.63.1
✓ OBSESSED - Wedding Season MustI’m obsessed with so many items on this site and have spent hours sitting through items and creating a dream closet. I love the real real for 3 main reasons: 1) I can make money on clothes that I normally would have given to friends or donated. 2) I can afford items that I was always to cheap to buy full price, but tried on over and over again at Nordstrom’s. 3) This is sustainable!! After going through the site, I realized that you can buy gorgeous high quality engagement rings and designer weddings gowns. This is where I will be going for my wedding needs. When you’re shopping on a budget, but appreciate quality and trendy items, this is where to go. Additionally, I’ve been buying high end dresses to wear to weddings and re-consigning them afterwards. I get so many compliments and only need to wear the dress once..Version: 2.34.0
✓ Track orderGreat app but can not track my purchase or credit through the app, have to log in on browser to check the status of my purchase, please add this feature to this app. Thank you.Version: 2.2.1
✓ Quality.Received multiple items from here and the care quality and customer service is outstanding..Version: 3.0.0
✓ Amazing finds!I absolutely love TRR. I haven’t consigned with them but as a customer, I find such amazing pieces for a fraction of their retail price. The only reason that I give 4 instead of 5 stars is because shipping should be covered for returnable items: like I would pay the shipping to receive them but they would come with a return label. I think it would help sell more. Customers are more likely to keep the things they buy online than they are to go back for items that they hesitated to purchase. I don’t take as many risks with things I’m not sure will fit because paying the return shipping adds up! Today I purchased two pairs of shoes but really would have gotten 4 if they came with a return shipping label. Especially because I’m in Hawaii and shipping is expensive! Just my two cents ;).Version: 2.22.0
✓ Wish I had found them sooner!LOVE this app! First, I have not purchased clothing much as designers are notorious for being slightly big or small and I am hard to fit with some pieces. However, every piece I have purchased has been EXACTLY as advertised. Second, had I found them sooner, all those designer items may not have ended up at Good Will after our recent move! Ugh! Third, if you have Hermès taste on a K-Mary budget, I highly recommend this app! You can save things and add them to your wish list if they get sold which helps when you are trying to save up for that next must have. To date I have sold more then I have purchased and will re-consign items when I am ready for the next one!.Version: 2.15.2
✓ The Real Real is addicting.I recently started shopping online using my safari mobile and on my laptop. However, I downloaded the app and I love it. It alerts you automatically when a price has been discounted or if your following a certain item from waitlist. I am always checking it everyday for items I am on the hunt for and I love that they always have a sale constantly. If you new to downloading the app or using this shopping platform, I highly recommend it. Easy to roam through and access your profile. In addition, customer service has been extremely kind. Especially when I encounter an item I received as not as described even though it was a final sale. Customer service still helped me return the item and properly refunded me. Give it a try! You might become addicted. 💖💜💙.Version: 2.85.0
✓ Never pay retail!I love this app! I used to purchase my designer goods on resale apps, but I’ve received numerous counterfeit items. TRR is amazing. You get items for substantially lower than retail, Afterpay is available, checkout is simple and shipping/returns are a breeze. I can purchase designer items at a fraction of the cost. The only issue I have with their app is the carting process. Anytime I click on my Cart, there’s a delay of numerous seconds while it loads. I’ve tried WiFi, cellular, different networks, but it doesn’t matter. It takes a long time to process anytime you go to your cart. And sometimes those seconds matter. Speaking of, I’m not a huge fan of the timer. They give you 20 mins to checkout, but it goes quickly. An item is held for You after it’s added to cart, but since you pay for shipping, you want to get your money’s worth. But alas, the cart likes to freeze and then I lose my cart. I try to add items back quickly, but it’ll still show they’re being held (by me) and then I have to close, reopen and try to recart. Anyways, that’s the only issue really. Otherwise I live TRR!.Version: 2.49.0
✓ SuperbFound my dream jacket online but bought it in the Melrose store in LA. The staff were fantastic, so helpful & knew their stock! Bought a few things online later that day & am bracing myself for the shipping & import charges to NZ, but completely worth it. Incredible quality..Version: 2.31.0
✓ Authentic or fake!?Are the items (clothing ect) really authentic?? It's hard to believe they are!!.Version: 2.4.4
✓ AmazingI personally love this app for buying designer items. Since so many people use this app you may be able to see a few of the same items. So if one item already sold, there may be another one waiting for you. The only complaint I have is that you can’t talk to the seller to negotiate the price. In the app each item has a starting price, and as long as that starting price stays the same you can get a 20% discount, but if the seller drops the price, that 20% discount goes away. Sometimes it can be really frustrating when the seller drops the price by only a small amount, because you would’ve gotten a better deal if they hadn’t dropped it. Other than that, the app is great, you never have to worry about buying something fake..Version: 2.20.0
✓ I love itI got few things I wanted badly because they sent me email it was in sale or back in stock, super!.Version: 2.7.5
✓ Some functionality quirks.I have been shopping on The Realreal for a couple years and overall have enjoyed my experience. There are a couple quirks with how the app works( at least on iPhone) that I wish the team would address. Essentially, the Back button does not function like a true back button. For example: - if I tap Obsessions, tap one of my saved items, tap the designer name and then tap Back, it will return me to the app home page rather than the Obsessions page. -if I execute a search, tap a search item, tap the designer of that item and then tap back, it returns me to the home page rather than to my search results. This especially stinks because I have to re-conduct my search and scroll through the search results to find where I left off..Version: 2.99.1
✓ Easy but need moreSuper easy to use especially for browsing and buying but no other support. The 'Account' tab does not include past purchases, no 'Return' tab to organise returns, the 'Obsessions' tab has no options to exclude sold items. The 'feeds' is not optimised as it is too complicated to use..Version: 2.1.0
✓ I’ve tried every app like this and this is number one!!!!Every purchase I have had has been really easy and I was very comfortable with my very first purchase now that says a lot Imo because nowadays you’ve got company’s scamming people and taking off with everyone’s money but this app is the exact opposite they have the same mottos as I do! What’s right is right and what’s wrong is wrong!!! I want both parties to walk away happy with the deal! I walked away happy with every deal and I’ve been scammed/robbed alot so I have a hard time trusting anything! You can one hundred percent trust this app/website great service, fast shipping and on point descriptions! Can’t really say anything bad about this app don’t know how it’s not higher on the list!!!!??????!!! Should be top 10 for sure!!!!.Version: 2.80.0
✓ YessssThe best for consigned luxury !.Version: 2.4.4
✓ Amazing customer service from the top to the bottom very happyThe customer service from the acc manager Jessica to the drive wish I remember there names they were so kind and helpful and Trent at customer service was so helpful Thanks again Jessica T not gonna say ur last name privacy. I want to thank you for making this so easy. Your are going to want to empty your closets and buy from the real real it’s has be beautiful cloths and great pictures. So great job. I am also icustomer service in high demand all the time emails phone. Don’t blow them up she will always get back to you . Just remember these i teams are being shipped being checked in at each way to make sure they get there and then looked over so be patient they are gonna get it done. Thanks you it is a very stressless time you don’t have to waste your time selling i teams answering answering people every detail and not get a sale this dose it for you.Version: 2.95.0
✓ Good selection, great pricesI have purchased several dresses and shoes through the app. All come in their own dust bag and have been in great condition. Returns are easy. A few items were similar to my local designer consignment for less than 1/3 of the price. E.g. Akris dress, new with tags ($1600), for $99. Many items go on sale with a code for further discounts. It’s fun to watch for items in my size that I might wear..Version: 2.10.0
✓ MsReliable: efficient, easily tailored to search. Response very swift. Worth downloading..Version: 2.9.1
✓ Addictive!This app (and store) is addictive. Beware. Very user friendly (easy checkout) and always new markdowns. A+.Version: 2.0.4
✓ Great valueEven with the exchange, there is great value..Version: 2.0.2
✓ Great way to shop for luxury goodsPrompt shipping and quality shopping! Grab a BARGIN with this easy to use app..Version: 2.0.1
✓ Great AppMakes it very easy to search and refine results. Shopping this unbelievable website has never been easier. Dangerous for the wallet!!.Version: 2.4.4
✓ Easy to use and quickFinally found the pants i ve been searching. 25$ first purchase coupon in top. i get constant updates on my package and the app is easy to use..Version: 3.5.0
✓ Amazing!Absolutely love the quality products. Everything is authentic and there is amazing variety. I would highly recommend checking out this app!.Version: 2.77.0
✓ Love it!Got hocked on the minute sign up!.Version: 2.6.3
✓ Amazing App of Luxury Goods!This is a wonderful app with lots of treasures at very low prices. Thanks to TRR, I can finally add some designer brands to my closet! Use my referral code by signing up at fbuy.me/jPGc6 for $25 OFF your first purchase..Version: 2.11.0
✓ Good but could be betterGood app and a great site but would like to be able to refine by more options such as condition of item and construction material..Version: 2.12.0
✓ Helpful customer serviceJust had the best customer service experience with Jermaine from the Madison Avenue store in NYC! She went above and beyond to help me purchase a handbag, made the experience and purchase so easy especially since I am visiting nyc from out of town!.Version: 2.68.0
✓ The Ease of Shopping on the TRR AppI have used TRR App many times, as you are never at a PC when need to buy those perfect shoes. I love this app it is intuitive and easy to use. Takes only a few seconds to purchase, I definitely recommend!! :).Version: 2.28.0
✓ Great quality & pricesI love shopping through therealreal the app is so easy to use and the items are spectacular!.Version: 2.59.0
✓ Love the appThe only improvement we it's be to stretch the pics for a closer look without actually going in to click on the item Easy to purchase.Version: 2.4.4
😕 The RealReal - Buy+Sell Luxury Negative Reviews
