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Sweetgreen App Complaints & User Negative Comments 2024
Sweetgreen app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sweetgreen? Can you share your negative thoughts about sweetgreen?
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Sweetgreen for Negative User Reviews
✓ Just got much worseI’m a loyal Sweetgreen app user and have ordered scores of salads over the last year. Today I opened the app to find the whole visual identity changed in such a way that it’s MUCH harder to use. Harder to see the ingredients in the photos, a completely unnecessary addition of beige tones to replace white, new serif fonts added purely for style vs functionality. Major downgrade. One separate issue I’ve had with both versions of the app: if a store is out of certain ingredients and I need to replace them, I often can’t because of a “too many modifications “ issue, making it impossible to use the reorder function. Many times I’ve just ordered from someone else that day rather than recreate the salad from the ground up..Version: 4.9.1
✓ Please allow non-US credit cards!Thanks.Version: 4.18.0
✓ Spammy notificationsThis app violates Apple’s guidelines by sending push notifications for promotional purposes, with no way to opt out except disabling all push notifications for the app. This should be remedied, or Apple should remove it from the App Store. I’m tired of apps spamming me with push notifications, especially when the only way to turn them off is to disable the app’s useful notifications. Edit: Developer has responded and says they hope to roll that out in the future. The developer should consider that they’re violating the Apple App Store guidelines. Section 4.5.4: “Push Notifications should not be used for promotions or direct marketing purposes unless customers have explicitly opted in to receive them via consent language displayed in your app’s UI, and you provide a method in your app for a user to opt out from receiving such messages. Abuse of these services may result in revocation of your privileges.” It would be great if Apple would actually enforce this..Version: 4.2.3
✓ Terrible pick up experienceI have been using this app for a couple of weeks for occasional lunch orders. Conclusion: the pick up experience is a deal breaker. Both their Bryant Park and Grand Central locations are the victims of their own success. It starts with online orders. Every day the app says one or more ingredients of the bowls I want to order are missing. Pickup windows are only available every 15 mins. If you pick 12:30, for example, you will find yourself at 12:30 in the shop with another 50 12:30 customers plus all the 12:15 customers who whose orders they botched. It’s so full that you can’t even reach the pick up shelf. Everyone touches every bowl they can get their hand on to check if their name is on it. Completely overwhelmed staff have no clue how to handle the situation. Dozens of customers want to talk to 2 staff about the whereabouts of their orders. Meanwhile dozens of orders pile up on the counter because there is no way to put them on the pick up shelf. Angry delivery drivers shout at staff because they can’t find the orders they were supposed to deliver half an hour ago. It’s a mystery to me why sweetgreen is so popular when the execution is so ridiculously poor..Version: 2.18.5
✓ Looks good but doesn't work!Looks good but can't get it to work at all, just says it can't load the basket all of the time!.Version: 2.0.8
✓ Worst app can’t order foodThis is literally the worst food app ever. The home screen only had the option to let you order things before and the drop down menu bar doesn’t even have an option for food menu. I’ve pressed every single button on this app and no where does it take you to the place where you can actually look at the menu and pick something to order and adjust it. It must be severely broken because I have somehow ordered before but remember having this issue too. Also they updated it to “making ordering your favorites easier” and by that they mean you can only order something you’ve ordered before. AND if you do, you can’t see what was actually in that order besides the name OR edit it. THEN when I try to add this random bowl that I don’t even know what is in it it just says OOPS something went wrong. I’ve tried updating. Also I’m not an idiot I know how to use other apps and I’ve ordered food before..Version: 4.13.0
✓ No good if you are from overseasCan not use without a US credit card. Shame. Great place. Come on Seeetgreens there is a big world out there!.Version: 2.13.2
✓ The UX UI can get betterThere’s a lot of UX and UI problems on this app. First of all, the navigation has bugs; you can’t go back to the menu without ruining your current order. It is also confusing when you have to choose a place where to order from. When you want to repeat an old order, it’s hard to find where to edit your shopping list. Layout and visual design are on point, I’m a big fan. It just needs some user testing to fix navigation issues and interface placements. Not exactly a problem of Sweetgreen, but with the partnership with the delivery system/apps. Right now it seem to be fixed but before the orders would take forever to get picked up..Version: 4.12.0
✓ Great food, great app, but can’t place orderIt’s been more than once that I create an order and all is fine except for the fact that I receive an error message when I try to place an order and choose the delivery time. Everything else is great but this one thing blocks me to actually place the order. The first time it happened I thought it was due to app update or some other glitch and it took me the total of 40 minutes to place an order. A week later i ended up ordering from a completely different restaurant since it wouldn’t unblock and the next day I spent another 40 minutes playing with desktop version and mobile version and had issues on both until it magically fixed itself and I could finally order from mobile app. It just way too complicated and you guys are definitely loosing business.Version: 4.7.1
✓ Reorder functionality doesn’t work wellI usually like the app and find it convenient to use. However, I tried using the reorder functionality for the first time today and reordered my most recent purchase. They got most of the order correctly in the reordered salad, but they said to remove goat cheese from the salad when the original one I based my reorder from had goat cheese! I just noticed this after I submitted the order and now sweetgreen won’t let me change the order. Worst of all, I’m still paying the same amount (paying regular price for harvest bowl even though I’m not getting the cheese, which is usually at least a dollar more to have cheese added to salads), so I’m paying for the goat cheese but not getting it due to sweet greens technical errors!.Version: 2.13.2
✓ Doesn’t accurately reflect what’s in stockI’m not sure who’s at fault for this, but the app CONSTANTLY tells me that my local NYC sweetgreens are out of certain ingredients when they’re actually not. This is especially annoying when I try to order an online-only salad and it claims they’re out of a key ingredient. I know it’s probably not true, and when I show up at the restaurant I can SEE it’s not true, but they still don’t allow me to order the salad in person. Then when I order it through the app, the ingredient they’re “out of” doesn’t even show up on the ticket. I’ve had the reverse problem as well: I had a “reward” in the app for a free can of a specific beverage. When I tried to redeem it in an online order, not only did it not show up on the ticket the store received, they were entirely out of the item. They kindly offered me a different drink instead. Stop aggressively pushing customers to use the app when it doesn’t even accurately reflect the items in stock at the restaurant!! And stop with the “online exclusive” nonsense!!.Version: 6.92.0
✓ Terrible notification settingsThe food is good (if a little expensive) but they will spam you with promotional notifications, with no way to turn them off in the app, you can only turn off ALL notifications in the iPhone settings. Which means if you don’t want constant useless offer notifications, you won’t get updated on your order status. I had someone swipe my order from the delivery outpost because I had notifications turned off (to stop getting interrupted during my work day) and it was delivered an hour before the expected window. Other reviews pointed this out (and that it violates Apple’s App Store terms) at least A YEAR AGO and the developers responded that they “hoped to roll this out soon” but have done nothing, despite this being an extremely straightforward fix. I want to like this place, but they’re making it pretty annoying to use it effectively to order their food without getting spammed with discount offers I can’t use..Version: 4.18.0
✓ Non-numerical zip codes?I am tired of the arrogance of US companies assuming everyone has a numerical zip code! Excellent app otherwise but please realize that not everyone uses a US credit card and that you should take our money anyway!.Version: 2.12.13
✓ Unable to make any adjustments to your orderI have some intolerance to high fiber foods so at my local sweetgreen I usually order the Shroomami with extra rice, less Kale and an extra piece of bread. In the app you are completely unable to make any modifications like that to your order. It is very strict that you cannot have two of the same base or add any sort of comments. It’s strange to me because if you order through DoorDash they have a comments section but the sweetgreen app does not. I’m sure this is to streamline online orders but it’s a little silly to me that if I build a custom bowl I can barely customize. I got very excited my office got an outpost but I’ve literally only used it once because of the lack of option to edit..Version: 2.18.4
✓ They lied about a promotionWhen I opened this app I got a message that said there was a $5 credit for all orders in the Atlanta area until tomorrow 4/26 When I placed my order there was no credit. I contacted support and chatted with someone via text message who lied to me about the promotion and acted like they didn’t know what I was talking about. Then I asked to speak to a manager and refund my order. The person refused to escalate it to a manager. The person then cancelled my order, not refund which is me getting my order and getting it refunded. I had to reorder. My order was cancelled again after waiting another hour for my meal. I emailed support this time and attached a screenshot of the text message where the person from support lied to me about having knowledge of the $5 promotion. I am awaiting a response. If this review is still up, then they ignored my email as well. Sweet green customer service is the worst I have ever seen and blatantly lying about promotions, bait and switch, is illegal and they need to be investigated..Version: 4.15.0
✓ Nice app, horrible delivery serviceOverall I’ve had a great experience placing my order in the app. I like the way you can easily make modifications and the overall UX is easy to use and well designed. My qualms are truly with their delivery part of the app/service. The estimates are never accurate, and it’s a part of the experience that needs to be improved for app users. I’ve tried ordering in 3 different cities and I have never once received my order within 45 mins of the estimated delivery time. I’ve complained before and they gave me some credit but it’s a really unfortunate downside of using the app..Version: 4.10.1
✓ The limitation of 3 modifications can be frustratingWhen you order one of their salads and have modifications, it is limited to 3 and then thereafter you cannot make any more changes. If that is to reduce the “complexity” for the staff I guess that makes sense, but the limit of 3 should not be applied to the number of dressings you can get. Once you make 3 modifications to the items in the salad you can no longer order extra dressing. And in my humble opinion 1 dressing per salad is almost never enough and I need to order at least 2 sides of dressing per salad. So that really reduces the flexibility you have to change items in the salad. I’m vegetarian so I always have at least one modification taken up by swapping out the chicken or other meat for tofu..Version: 6.40.0
✓ Not for non-American credit card holdersI was excited to try Sweetgreen’s app when I travelled to NY a couple of months ago and LA two weeks ago but it doesn’t accept other zip codes than American ones unfortunately. So wasn’t able to register my Credit Card nor use the app.Version: 3.0.20
✓ Underwhelmed in BerkeleyI walked up to the window to order a salad and asked for a menu. I was given a card and told the menu was online. I held my phone’s camera over the card and informed that I would have to download an app. All the time I’m doing this I can see the menu and watch employees checking their phones. I download the app, look at the menu and gesture that I’m ready to order. Employee tells me that I have to order online. A line has formed behind me now. I attempt to order and encounter drop down menus for every possible combination and all the while my blood sugar’s dropping. After the 3rd menu asking what kind of seeds I want, I throw up my hands and walk away with my lunch break fading in the distance. Unbelievable. I actually have to give you a star to review this? 1 is too many..Version: 4.16.0
✓ Many flaws & no customer serviceI think my biggest complaint is that you can’t adjust or cancel an order. I understand that the company doesn’t want people to adjust or cancel once a salad is made, but there should be a window, like 10 minutes after ordering. I placed an order the night before pickup (15 hours in advance) and realized there was a mistake. I reached out to customer service twice and they were no help. I can’t go into the store to have the mistake fixed due to COVID, so I had to order an entirely new salad because the mistake meant that the person who got that salad wouldn’t eat it (realized there was an allergen). Also- ridiculous that you have to make an account to order online. I had to jump through hoops and then once I made my order, it was 30 mins before close and they wouldn’t accept it. There isn’t a warning that last orders are taken 30 mins before closing. Also- when making an account, I got 4 verification emails that don’t work. I started making my original order at 7:15, jumped through all the hoops, and then submitted it at 7:35 which I then found out was too late, so then I placed it for the next day. Customer service can not help you with mistakes in orders or cancellations. And don’t call because you won’t get to a person. Overall tedious and wouldn’t recommend..Version: 3.0.30
✓ Not Impressed with Latest UpdateUntil this update, sg was one of my fave apps for ordering food: I love the many, many options for order customization, the detailed item descriptions and topping images, and as a vegetarian, the ability to apply personal dietary restrictions as profile rules sets the bar for other meal order apps. On my first try, this latest version was a fail for me, though ... there is now no customer control over when to use rewards credit (and one has to use the app to order to get credit in the first place, which I have grumpily accepted). In my case, I have rewards dollars that don’t expire for three months, but they are automatically added in the app to my order with no option to ‘save for later’. Also, there is no notification that a store is closing soon - the app just kicks orders to the next day with no explanation if an order is made in the app within 30 minutes of a store’s closing. I understand that sg employees might want a half-hour buffer for app orders before a store’s closing - the app for a certain ubiquitous coffee shop does the same thing. But unlike said coffee shop app, there is no explanation that a store is closing soon and sg operation hours aren’t provided on the ordering page, so it’s easy to miss and really frustrating to go through the motions of making an sg order only to get to the order pick-up page and have ‘tomorrow’ as a customer’s first available option. How about a ‘closing soon’, sg?.Version: 2.12.15
✓ Confusing and AnnoyingI think the way the app is set up is rather confusing and annoying. I also placed an order for pickup instead of delivery by accident because of this and so I immediately tried to cancel and re-order. There’s no way to cancel once you’ve placed the order through the app. So I had to call the phone number and you can’t talk to an actual human being. They text you. I did get refunded but the whole experience was really frustrating. You should be able to contact a human at the store somehow to resolve the situation more quickly..Version: 6.118.0
✓ Can’t use with non-US payment cardsI was really looking forward to using this app a lot on a 3 week visit to the US this month but just tried to add my payment card and it’s not accepted because I don’t have an US zip code. Maybe a country field could be added with an option to put in post codes for other countries (like the UK which is where I am from). Until then I can’t use this app 😕.Version: 2.12.14
✓ Couldn’t orderIt didn’t ask for my location. Non US card didn’t work. Whole app is unresponsive. I couldn’t order.Version: 6.48.0
✓ Issue with rewards programBeware of ordering (and paying) for pickup online - amounts spent on these purchases are not applied towards the progress of my rewards. Reached out to customer service twice - acknowledged my transactions but did not amend the situation (update my status)..Version: 2.0.1
✓ UnusableWhy is this on the UK App Store? It requires a US credit card and phone number.Version: 4.18.0
✓ Not goodNormally, I don’t like confrontation, but this food was so inedible I literally could not swallow. It was coated in dressing, and I could not eat it. I tried to ask for a refund, even though I had taken a bite because it was so bad, but they would not give me a refund and they would not give me more. not to mention the food was really bad and all of the dressings and toppings were over priced. I wanted a little bit of cheese and even a piece of a potato but then they said it would cost me two dollars extra for each. It already cost $10 for a little bit of lettuce and a little bit of sweet potato and there is no way I could’ve paid for more I’m not gonna come back and you guys shouldn’t either..Version: 6.118.0
✓ Doesn’t accept non-American credit cardsI can’t submit my Canadian postal code, so it won’t accept my credit card and therefore I can’t use the app. This needs to be fixed. People travel!.Version: 2.12.15
✓ Can’t add bank accountMy bank account is not US. When I try to add my details it only allows numbers on post code. I have a US post code but my bank UK therefore address/post code is UK. For that little detail it makes it impossible to use the app..Version: 2.12.5
✓ No default store settingNeed to be able to set the app to automatically order from my default store, not my last ordered store. Thanks for the refund when I accidentally ordered to the wrong (most recent) store, but I didn’t have time to wait for another one today. Fully worried I’m going to open the app in a rush again next time and order to the wrong (most recent) store again. Map also needs fixing. Takes 10+ seconds to load my current location even though location services are turned “on” and “always.” In this day and age that’s long enough to make you think the app is broken..Version: 6.48.0
✓ Canadian Visa doesn’t workI tried adding my Canadian Visa from Scotiabank. I couldn’t because I don’t have a zip code. I have a Canadian postal code. Bummer. I like tour salads but can’t pay..Version: 2.12.5
✓ ANNOYING Maximum Modification pop up! I hate this app.I was trying to order on the browser when I realized it would be easier to download the app. I will say, positively the app is very simplistic and is easy to maneuver around however the editing your initial order is extremely frustrating! Specifically the “maximum modification” pop up which ultimately forces you to go back and re-enter your modifications to the order you want, even if you were to touch the option just to see for a price. This feature is so terrible and a clear gimmick to make you pay extra to build a bowl without being shut down! I understand the incentive of not switching up the bowl completely but then just don’t add the modifications and more salads options. I don’t want almonds and kale, I WANT TO SUBSTITUTE and I WOULD like to add lemon but can’t even pick a darn 2nd dressing options without the app cutting me off.. Don’t want to stop supporting because love the salads but will not support electronically..Version: 4.7.1
✓ Maddeningly Bad App, Good foodThis app and the transaction experience is infuriating. Signed up, oops my email is already in use. Reset password, email takes several minutes. Create new password, then use it to log in. None of my info is in the account, except an old credit card. It took upwards of 30s to add any item to my cart. I set an updated default payment method, which was not honored at checkout, so the transaction bounced. Then the restaurant was out of both items I ordered. Then it “forgot” to apply the free delivery promo until I backed out and restarted the transaction. Fixing many of these things is easy. Add single sign on from Apple/Google etc, support Apple Pay, PayPal, etc. so I don’t have to trust people who can BARELY a salad app with my card info, email, and a password. Overall, not having these features made the transaction take longer than walking down to the restaurant..Version: 6.57.11
✓ The best of places with the worst circumstancesI’m so torn. I love sweetgreen, it was my food spot in college park and now in Baltimore. Today the amazing people at sweetgreen mistakenly made an extra salad when making my to go order and gave it to me free of charge, so generous! The people that work at the Baltimore location are sweet, personable, and amazing. I have nothing but great things to say about them! However, unfortunately when I got home I found a bug in my salad. It was a small white inch worm (1cm) which was coming out of my salad on the inside wall of the to go bowl. This has never happened before in all of my years attending sweetgreen and I’m aware it’s a risk with eating lettuce but it really really grossed me out. I have a video if you’d like me to send you to dive deeper into what specific contamination was present. I’m not sure if my stomach will let me go back. Hopefully you guys are able to fix this in the future somehow and continue to reward your employees and recognize how amazing they are. Thanks!.Version: 3.0.16
✓ DO NOT USE THIS APP…If there is any chance that they may be out of a key ingredient of your order. They could not make my salad and told me to use the app again to get my refund. The person behind the counter was not very helpful, just directing me to the app. I asked for a receipt to prove that I did not receive my order. He just told me to use the app. This leads me to three major questions. 1. How can I be charged for something that I don’t get? 2. Why isn’t my card immediately credited when I don’t get it? And 3. Why do I have to spend my time begging for a refund on the app, with no real evidence that I didn’t get my order. This is a joke. And probably should be illegal under consumer protection laws. I am now waiting to hear back from the app. Fingers crossed, that I get my money back which should never have been taken from me in the first place. Let’s not even mention the fact that I wasted my time going to the store in the pouring rain to pick up something that wasn’t there. If the app is so good at taking my money, why can’t the person behind the counter hit a button saying the my order could not be filled and offer me another option for my order or an instant refund before I even get to the store. That’s what a professional app for a properly run business would do..Version: 4.10.1
✓ Just want to order food!This app is not working for me at all. These are the problems I encountered: - Was told by the in-store personnel that I could order after closing hours for the next day but the app cannot do it for my location! - was told by the same in-store personnel that I could enter my in-store purchase into the app to get credit for the purchase - but this is NOT possible - when I attempted to contact troubleshooter through the app, I ended up on a screen that led nowhere - I had to exit the app and start over - there is no easy way to delete an item from my order for example, if I ordered a drink and then realize I don’t need it, there is no way to just delete the drink from my order. Also, I doubt that it would be easy to go back and change an order - ie if I need to remove beets from an item that I already confirmed for my shopping basket. - all of above makes it frustrating and impossible to use this app - certainly for my geographical location. I don’t know about California but I’m not going to fly there to pick up my lunch. And of course even though I’ve now downloaded this app, I will not be able to apply my in-store purchases to the rewards that you are offering the app users. Please take a look at the Starbucks app - while not perfect, it actually works and I can get my coffee..Version: 2.12.5
✓ Amazing Food BUT... customer service is ehhThe dynamics of how this company can make food so fast, this healthy, this amazing, is absolutely serene; and I would love to keep coming to this restaurant. But, if you are having troubles with your order (pickup or delivery), there is absolutely no call service line that would allow access to calling the Sweetgreen store that you ordered your food from. Not being able to call the store to update my address, resulted in me having to go over to the store physically while the order was supposed to be delivery. My order would have been delivered to the wrong location if I had not. This lack of in store customer service is a strong turn off, no matter how good the food is..Version: 4.10.1
✓ Still kinks to work out3 things. First, when I checked out I got an error that said the transaction was incomplete. But I immediately got a confirmation email that said my order would be ready at the requested time. I also verified that my credit card had been charged. But the app still says I never made the order. Second, when I showed up at the designated time I waited by the shelves for my meal for seven or eight minutes. I then went to the cash register and asked about it and it turns out it had been ready the whole time behind the counter. Third, they were out of bread crumbs. So my meal was missing them. If I had just ordered in line and discovered this I would have ordered something else. This seemed like such a good idea but it was NOT a good experience. I regret using the app..Version: 2.11.3
🙂 Sweetgreen Positive Reviews
Sweetgreen works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sweetgreen.
⛔ Sweetgreen Problems
