Handy.com Negative Reviews

Handy.com App Complaints & User Negative Comments 2024

Handy.com app received 115 complaints, negative comments and reviews by users. Have you ever had a bad experience using Handy.com? Can you share your negative thoughts about handy.com?

Handy.com for Negative User Reviews

✓ First review - I felt obligatedI purchased a bi-weekly cleaning service through Handy, and the first impression was not unsatisfactory, or insufficient at the least it was simply non-existent. First impressions are everything in the app services industry, and quite frankly I think I have to label Handy a Scam. I was charged for a service that was simply not delivered. The cleaning “professional” was scheduled to arrive and on tracking their arrival they just seemed to never move on the map. So I waited, and waited and then discovered (without any notification) that the pro just did not arrive, just simply matter of fact. There was no, we will refund or rectify this misunderstanding just, hey we charged you and didn’t deliver, so hey that’s totally ok right. I tried to reach the professional directly and the number was inactive, super helpful. I tried to find a number to call directly, this does not exist. I reached out multiple times on their forms, which state upon receiving the request they will reach out within “minutes.” If by minutes they mean never than that’s accurate. Either way, I do give businesses the benefit of the doubt and I never write negative reviews because I believe mistakes happen, and they should have an opportunity to rectify the situation, but that ship has sailed. I will be cancelling my services immediately, if I can get anyone to respond back..PietroreviewsVersion: 7.63.1

✓ Money stolen, AWFUL Customer ServiceI had two envelopes with cash placed in the bottom drawer of my nightstand. They were both taken. A police report was filed but that is more so that if they get another report on the same Handy cleaner they’ll have a pattern and maybe prevent this from happening again. Nobody else had access to my place between the time the money was placed there and the time it went missing. Beware of this service. I’d like to know what sort of background checks are actually done on these individuals. When dealing with Handy they had me jump through numerous hoops to pursue a claim with their claims dept (their suggestion). Only to find out (from the Claims manager Jean) that Handy doesn’t deal with lost cash. This was in the fine print when you sign on for this service. While I understand that, my complaint was in the fact that the Handy customer service reps don’t seems to be aware of this policy otherwise they wouldn’t have had me file a claim. Fast forward to multiple obnoxious emails from the manager Jean repeating over and over “you agreed to this when you signed on” and I’m utterly done with this company. Nothing was resolved and when speaking with the police learned there are numerous open cases related to complaints of theft by a Handy employee. Bottom line, Do Not Trust this service..KguiodVersion: 8.8.0

✓ Good Concept - TERRIBLE Customer ServiceI randomly had a house cleaner show up at my home at 7:00am. I didn’t schedule it, but looked on the app and it was charging me for her. I didn’t know what to do, and Handy DOESN’T EVEN HAVE A PHONE NUMBER you can call for support. So, I stood with this lady in my kitchen while we both sent emails to them (it said for urgent matters they would respond ASAP). They didn’t respond for 9 hours!!!! Plus, they won’t refund my money, will only give me a credit. Other issue is that I had a very skeptical girl come clean my house. She showed up 1.5 hours late telling me it’s because she “had a bad dream”. She acted like she was on drugs and made me feel very uncomfortable. She sat in my kitchen eating her lunch for a while, and kept giving me her business cards and telling me Handy rips her off, etc. I was too nervous to leave a bad rating and review since this girl knows where I live. I emailed Handy and told them I would rather give them my experience over the phone instead. They never called me! Then, to make matters worse, I requested a different person the next time, and guess who they switched it to? Yep, she came back. Same sorry...late, odd behavior, etc. If you find a good one, they aren’t around for long because Handy takes too big of a cut..SuperMom3XVersion: 7.66.0

✓ NO GOOD!!!I was working on this platform for about 4 months but they deactivated my account without any notice! After a lot of time follow up they told me that I had damage to the client's product BUT I am sure I did everything correctly! Before leaving the client's house I take confirmation! This issue happened to another assembler too I'm highly suggesting you switch on the TaskRabbit or Jiffy because of the prices and number of jobs for both clients and handyman The end!.BaqtiaryVersion: 10.36.1

✓ Very bad experienceIt was a very bad experience they are layers no respect a time.Zerei 86Version: 10.37.0

✓ Forced to Download and Doesn’t WorkI made a purchase via Wayfair and paid for assembly service. In order to manage the assembly booking I was forced to download the app, which I did, which then asked me to either sign up (no) or have a “magic link” send. I entered my email and a link was provided which didn’t work, it would say “open in app” and the app would open to a landing page with no information on the booking. I’m hoping this doesn’t indicate the level of service I’ll get, and it frustrating not to be able to be updated on status. Please fix this glitch, or at least allow Wayfair customers to manage assembly bookings without having to download apps or sign up to unwanted services..Aliann747Version: 10.36.1

✓ Absolutely the most unreliable service I’ve ever experienced across any industry.Absolutely the most unreliable service I’ve ever experienced across any industry. Not only do “pros” cancel last minute or don’t show, they do a horrific job (mainly have used the service for home cleaning). However, if I rate the “pros” low, they know my address and I fear for me and my family’s safety as we’ve had a couple questionable post-cleaning scares. I’ve had at least a half dozen people cancel on me last minute, leaving us in a bind to get the place cleaned ourselves during apartment moves outs or prior to family events/holidays. “Deep cleaning” service is worthless, as it’s just more time added but the quality is still absolute crap. It’s truly astounding how awful this service is, how unreliable it is, and how the company does nothing to fix it (except a refund and $10 worthless credit for next time). There are never any ”pros” available in my area (the most populated city outside of Chicago) so the “pros” coming in are from not-so-great far away areas, always have an excuse for why they are late, smell like smoke or weed or booze, and never come with cleaning supplies so I’m scrambling to find ours and provide. Honestly, I’m shocked Handy is still in business. Have given the service plenty of opportunities and each subsequent time is worse than the last..Vlkers54Version: 10.37.0

✓ Charge first, figure out how laterI was looking to schedule for professional art hanging services asap due to my art dealer bailing on me last minute, leaving two giant pieces of arts in my place. I heard about Handy before and decided to give it a try. The “booking” process was quite smooth - I was able to basically pick whatever the time slot I want (kind of strange since I was expecting to see the other party’s availability). In the end I was prompted to pay for a confirmed booking two days later. I didn’t mind paying since I was led to believe that the appointment has been confirmed. Within the next 4 hours since my payment, I received 3 automated emails from Handy stating that “we are busy finding a pro”. So there was never a match - what happened simply was: I submitted my project, paid, and Handy is still scratching its head trying to find someone who may or may not be qualified to handle my job. I quickly went to another professional service booking platform that swiftly connected me to a real service vendor and confirmed the booking and pricing. So I went ahead and canceled my booking with Handy, and without being given an option, the refund was processed as Store Credit, followed by an email containing a button with size 4 fonts stating “refund to card”. Of course I wanted the money back instead of your credit. And to only offer this option in a follow up email is simply laughable, shady, and desperate. Bye Handy..FirstcommentforhandyVersion: 10.37.0

✓ Horrible ServiceThey immediately charged my card and then proceeded to reschedule my appointment 3 times before cancelling! Waste of time.Memichelle888Version: 10.36.1

✓ Constant cancellations and awful customer serviceI had a simple job booked which was cancelled multiple times. Customer service were seemingly unable to help ensure the job was completed as requested. This app is basically like uber for people who don’t want the work. Now, having booked assembly of a piece of furniture ordered on Wayfair, I am disappointed to discover the job will be booked via Handy. Not only do I have no faith in them arriving as per the booking, I am unable to view/amend my booking with customer service offering no assistance. Badly executed business with terrible customer experience. I’d give it 0 stars if I could..Aff89Version: 10.37.0

✓ Less than one starI’ve used Handy numerous times albeit with problem after problem with their software. They don’t publish a customer service phone number so it’s quite frustrating to say the very least when an issue arises. I was recently erroneously charged because I rescheduled a housekeeper booking so I emailed their customer service department and received a response that was unbelievable in that I will have to pay full price at $153 when and if I reschedule. I was able to convince the CSR that I wouldn’t allow that to happen as it is tantamount to fraud, he agreed and said I would have a refund in 3-5 days, well I didn’t receive the refund so I disputed the charge with my bank. Another issue is the “cancel” button on their application, it doesn’t work! The pro is still dispatched! Then there’s an issue with pros not showing up when scheduled with less than 30 minutes before they’re confirmed! On that occasion I was allegedly given a 10 buck credit to my account yet I never received it. Currently I’m trying to reschedule a pro that I booked through Wayfair to assemble a product I ordered. The date and time that Handy rescheduled evidently cannot be rescheduled! So I’m having to cancel it with Wayfair. My best advice is Handy is anything BUT handy. They’re lack of customer service is alarming and the consumer complaints endless. Avoid them at all costs!!!.RC760Version: 8.23.0

✓ Extremely bad experience, bad companyHandy seems like the answer to all homeowners, apartment dwellers and anyone who isn’t handy and just needs a little help around the house. Let me be clear: IT IS NOT. I bought a package of three 3-hour cleanings for my new 3 bed/2 bath owner’s unit spread across two floors. When the gal got here, she said her instructions via the app were to clean the first floor, which was designated a 1 bed/1 bath (it is not). She said she doesn’t get paid by the hour, only by the scope of the place, showed me how much she’s gets (only 30% of the billing), so the other floor didn’t end up getting cleaned. LET ME ALSO BE CLEAR: I put the blame squarely on Handy. They sold me something that could have never been carried out as promised based on the way the company contracts with service workers. When I reported the issue to Handy (via email bc they ONLY communicate to this way with customers) they offered me a $5 refund for a bill that was hundreds of dollars. And my final point: Handy’s own site references something called “The Happiness Guarantee” and that if the service / experience wasn’t up to par they’d “make it right.” I don’t call $5 making it right. Neither do I think Handy’s customer service actually cares bc they still have not responded to my latest email. I was sold a bill of goods. DON’T make the same mistake as me..312homeownerVersion: 10.36.1

✓ ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!They sent someone on the wrong date to my house and not only that but the cleaner who showed up was not who I requested. I have been trying to get in touch with them for over 48 hours now and have had NO SUCCESS. They responded upon my initial inquiry with an email in which they had offered to let me speak with someone by phone. I wrote back saying I wanted to talk to someone by phone and since then (2 days ago) I have heard NOTHING back. This whole experience has been EXTREMELY FRUSTRATING and fairly stressful. They have already charged me for the cleaning which did not take place and I am now waiting to see if I’ll ever get my house cleaned or if I’ll get a refund on that incorrect date (their error). I HATE THAT THEY HAVE NO PHONE NUMBER. It’s also an outrage that when you click their “bad experience, let us make it right ” link it asks you why you were unsatisfied with your cleaning professional! As if to assume it’s automatically the cleaning professional’s fault that I’m having a bad experience. There’s nowhere to click to express a TERRIBLE EXPERIENCE with the app/ it’s customer service team. UNBELIEVABLE. I will certainly cancel my account ASAP. The only reason I’m giving 2 stars and not 1 is because I feel sorry for the cleaning people. The guy who cleaned my house was ok (not great TBH)..AmberpattersonVersion: 10.24.0

✓ Do not under any circumstance use this serviceI made the grave mistake of signing up for a six month subscription to Handy. So far, I have had five of the six cleanings, and all five have required me to exchange between 4 to 16 emails or calls with the company trying to retrieve money that they have overcharged me. They will fight you every step of the way trying to convince you that their false charges are correct. They are extremely reluctant to refund you the money that you are owed. They will either tack on extra services you don’t want to increase the bill or raise the hourly rate without any notice or reason. Cherry on top? Once you think you’ve sorted out your issue - after 10 or so emails - with one of their near useless customer service representatives, they will then set you up with a new customer service rep who has no idea what the issue is and will then recommence trying to convince you that you are not owed money that they have robbed you of. Presumably this is to discourage customers and increase their chances of successful theft. I have reported this company to the Better Business Bureau, as refusing to return owed funds to the customer is somewhere between theft and a scam. Save yourself the time, effort, money, and frustration and turn to literally any other cleaning service out there..HelenegiselleVersion: 10.37.0

✓ Cancellation policy is terribleEven if your professional cancels hours before the job you only get 30 minutes notice, but even if no professional is assigned to the job you cannot cancel it less than 24 hours in advance without being charged. An hour before they cancelled my appointment I had a long email from customer service explaining why I couldn’t cancel my appointment without me being charged saying I would be inconveniencing the professional assigned to the job even though no professional had accepted the job. Very poor customer service. I would expect the app to allow me to cancel any job that does not have a professional assigned..Project AliceVersion: 10.20.0

✓ Very useless to meMy appointment was automatically rescheduled twice without my consent - because the pro called off at the last minute. I will go with the the jiffy app.Toria2switVersion: 10.37.0

✓ Terrible!Worst customer service I have ever experienced! Didn’t inform me of their new policy in regards to payment methods. As an international living in London, they stopped accepting non-UK cards and never informed of that until I started getting multiple fines. It took me a while to understand why my cards are not accepted anymore and customer service ignored me emails and had to chase them several times to get a reply. Not recommended at all! If you live in London, choose GoFantastic instead of Handy!.Nickname.londonVersion: 8.19.0

✓ Not a well thought out serviceThis app doesn’t correlate needed services to actual capabilities of service providers. I had bought two packages from Costco which included mounting of two separate TVs as well as running lines inside of walls. When the service provider arrived, which by the way was 2 1/2 hours late, they did not know how to run the wires in the walls. In addition to this, they didn’t know how to even attach the TV to the mounting bracket. I had to show them and actually use my own tools, and time to show them how to do it. Obviously this application does not do enough direct correlation and now I have to seek refundFrom Costco and at the same time pay the service provider separately for the work that he did actually do which was just mounting a single TV instead of two. It’s just going to be a rather unfortunate experience both for me, the provider, Costco and now handy as well. Update: I received a reply that states essentially, thank you for this reply and we want to help all you need to do is contact us. Seems so strange to me. I’ve just spend several minutes on your own internal feedback location (no one contacted me) and then again here on apple (which is public and now, they reach out). Speaks to the culture and real motivation. I won’t be using this service again until I hear from a trusted source it’s fundamentally changed it’s focus away from scaling and more toward quality.GardevianceVersion: 10.36.1

✓ Buyer Beware!I am happy with the Joss & Main product I received, but would never book through Handy again. The scheduling process was easy, but then the contractor showed up without the correct tools to do the job (after calling & asking to come a half hour late) and then left. I received no communication from Handy, other than a notification that my job was complete (?!?). I would have liked to call Customer Service, but they have no phone number (?!?), so I attempted to use the app to chat. My first chat session was cut off & then for an hour, when I hit the “chat” button, I got a message that said “we are currently not online”. So, I attempted to email through the app & received no response (though it says they will get back to you in minutes). When I was finally able to get through on chat, they told me they could begin looking at rescheduling 72 hours out. No offer to compensate me for the morning I took off for the install. So, unfortunately, I just had them cancel the service & asked for a refund. I have received an email stating service has been cancelled, but that I can “reschedule for no add’l charge” if I do it within 24 hours. Nothing mentioned about a refund, so I’m sure that’s going to be another chat session. Save yourself the trouble & hire someone local!.JhousergoodmanVersion: 10.0.0

✓ Not reliableIt was my first time using Handy and I am not doing it again, I hired the service of a handyman with enough time to not overlap with my activities, one hour before the appointment, they sent a message not even a call to cancel the appointment. The first time, I thought it must be something of last minute but they did several times, I am really disappointed and frustrated with this company and I am for sure will never hire their services again!.Jackie20151Version: 8.15.0

✓ DONT USE THIS AT ALLTHIS IS THE WORST COMPANY PERIOD. I recently bought a greenhouse through wayfair and did the “expert assembly” because it seemed easier. My first appointment, a dude showed up and asked where the other professional was…. I didn’t know there were two people who had to come for the job… and he left. I had to reschedule a week later and two people came and did the work. My bad actually. They did half the work because Handy has a 4 hour time limit apparently. So I had to get another appointment and the same problem happened as the first one. The worker even told me that Handy was a scam and to never use it again! I had to reschedule for two days later (still waiting for this) and I specifically requested for two professionals. Only one popped up on my app and i had to go back to their stupid customer service to let them know. The guy told me that two professional will be there by tm and I just need to wait. Bottom line, this company makes everything long and tedious. I’m doubt they will give me a refund and I can’t even call them BECAUSE THEY DONT HAVE A CUSTOMER SERVICE NUMBER!!! THEY KNOW PEOPLE WILL COMPLAIN SO THEY DONT HAVE A NUMBER. HANDY IF U READ THIS U CAN IMPROVE UR TRASH SERVICE BY ACTUALLY MAKING A NUMBER THAT CUSTOMERS CAN REACH YOU AT. Just don’t use them at all! After this greenhouse is built, I promise u I will never use this app ever again!.BLUWOLF008Version: 10.36.1

✓ Horrible company!I hired someone to come clean my house. This girl shows up 20 minutes early and clearly seems confused regarding the Handy requirements that she’s to follow. As soon as she started vacuuming and mopping first, I knew this wasn’t going to go well. She proceeded to “clean” my house but I didn’t know she was mixing up her own cleaning concoction that included powder bleach. She then asked me if I had a toilet cleaning brush she could use because she refuses to transport one in her car...toilets did not get cleaned. She placed every single item of laundry in my laundry room in the washer and left it there but didn’t tell me. She used a paper towel to clean my stainless steel refrigerator and left swirl marks on my brand new refrigerator. Her bleach mixture stained/bleached my carpet and my shower curtains and she left this solution on all my countertops...didn’t even wipe them down! The list goes on! Handy has done nothing but given me a $20 credit which is a joke compared to my damage. I’ve asked to cancel and they want to charge $99 to cancel. Today I get charged $183 and discover there’s someone scheduled to clean my house tomorrow! No,no, no!!! So I pay the $99 cancellation today plus get charged $15 for canceling less than 24 hours plus $183 for a cleaning that I got charged $15 to cancel but they want to apply it to a “future” appointment!! Good Lord! Don’t go through my nightmare, just don’t even sign up with this company!!.CherierobinsonVersion: 10.1.0

✓ Complete Fraud!! No one shows up, but you still have to pay to cancel.So far in the 6 weeks I have used Handy, not a single scheduled appointment has shown up for the actual booking date. They magically ALL have had an emergency 30 minutes before the scheduled time and cancel. (Please know, more than one week there were 2 cancellations in the SAME week) Then the service rescheduled to another day only to have that person cancel as well. Or reschedule for 2 days before the next scheduled cleaning. When someone finally showed, he spoke zero English. (Was a good worker and very nice, could only communicate through google translate) There is ZERO support. You can only Email, and they do not call you back. After being incredibly frustrated week after week, i asked why there was no phone support, they said they didn’t offer it. They will however, charge $99 to cancel a service that they have yet to provide. I’m more frustrated with the amount of time I’ve spent planning a day to be home only for no one to show up. They told me today, that everyone is an independent contractor, they can cancel anytime they want. There is no way to tell if someone is actually in my area on the day I book it, or even if they live near here. Meaning if they pick up 2 jobs on the other side of town this one gets cancelled. I have no idea how this company has been allowed to take advantage of customers like this..SRR8675309Version: 9.3.1

✓ A lesson in letting strangers in your homeWe tried this service and the first cleaning “professional” who came to our home was weird and made us uncomfortable. I tried to change cleaners, but they sent the person I didn’t want anyway. Not to mention they charged me a fee for changing cleaners, meanwhile the change was never processed. When her time was up she wouldn’t leave the house. We got upset with her that she refused to leave and she started yelling at us that we don’t appreciate all the work she did and she pulled out her phone and started recording the interaction. She said she records everything during her cleanings. It took us five minutes to get her to leave and she left and called the cops on US. Next thing we know we have cops in our home searching for something that was not there. It was an absurd and intense experience that happened around our child. Handy gave us a full refund and supposedly fired this lunatic. When we explained the situation and sent pictures of something the cleaning lady broke they wouldn’t reimburse us without proof of purchase. Which is bullsh*t because it was a gift we received a few years ago. Thanks for nothing, Handy. Your background check is a joke and you’re letting people who need mental help into your customer’s homes. Don’t trust strangers in your home. Period. Lesson learned..Eel NosniborVersion: 8.11.0

✓ The worst customer service everIf you want an example of awful customer service then look no further. Look for a different app or company. The cleaners themselves are not bad. Some are great, but most are just average and some are pretty useless. It's very hot and miss and you'll find it difficult to keep the same cleaner if you really like them. Then there's the issue of male or female cleaners. I personally don't want my wife on her own in the house and have a male cleaner turn up. You can't choose a preference. Now on to the worst of it... If you cancel within 24 hours they charge you the full amount, and yet they seem to feel it's ok to cancel your appointment less than an hour before your appointment but not compensate you the full amount. £5 is the most you'll get back. So you'll end up wasting a day to only end up having to do your cleaning yourself. I've had so many issues and yet had such a poor response from their customer service. Don't sign up with Handy..MegaBashVersion: 7.36.0

✓ Text spamI haven't had my appointment yet, so the quality of the actual work isn't under review here. The app itself is spamming me with two texts literally every hour starting from 7pm, and still going now at midnight, to remind me of an appointment that's two days away. If this goes on for 2 days I'm going to lose my mind. I want to block it, but I'm scared I'll miss an update from the "handyman" the day of the appointment... Tried to submit a bug report, but the submission form boots you back to the main help screen if you try to attach screenshots. App also told me the handyman being assigned to me had 6 5-star reviews, but after he was booked it showed he was brand new to Handy and had no reviews -- Have screenshots of that as well. Auto booked because they work with Wayfair, but until they improve this experience I'll probably just do Task Rabbit next time unless the service from the Handy guy is out of this world or something..RevisedrealityVersion: 10.36.1

✓ Do not use this appI wish I could give zero stars. They sent a guy to do a job and when he arrived he looked around my house took pictures of the job and told me he could not complete the job because he needed more supplies. He stated if he went to the store to buy supplies it would use all of the time I paid for. I offered to purchase supplies but he said I would probably get the wrong thing. He scheduled an appointment with me to come back two days later and did not show at the appointed time. He texted me an hour later and said he had car trouble and apologized. He rescheduled for two days later. Again he did not show. I made a complaint on the app and asked for a refund since the work was not done. They refused to refund my money because he said he showed up and left after 20 minutes and they had to pay for his time. I sent another correspondence saying I was not satisfied with their response, then they said they would not refund my money because the additional appointments he made with me were not on their platform and he was an independent contractor. I asked to speak to someone over the phone (that do not have their number listed as they prefer to communicate via email). When I was contacted by phone I was told they would not refund my money because it was my fault that I did not have the supplies the guy needed and the subsequent appointments were not made on their platform. DO NOT USE THIS APP. They have allowed this guy to scam me and will not refund my money!.1SeniormaamVersion: 10.35.0

✓ Payment problems and poor customer serviceI’ve recently had problems updating my payment details. Initially handy customer service responded to my requests for help but once it became clear that the problem was with their platform and not my bank they stopped responding to messages and instead send me daily emails telling me they’re going to cancel my account. Really disappointed in them as a company: it’s a shame because the girl who cleans my house through them is fab its just Handy that have let me down. Personally I wouldn’t bother with them:has ended up being more hassle than just sorting out a cleaner yourself..PipanchewVersion: 8.14

✓ Do not book this companyCleaner came and cleaned property, I thought all was well until I saw she had damaged part of my carpet. It looked like she had spilt bleach accidentally and then tried to cover it up by cutting it out, so now I have massive patch cut out of carpet. I wanted damages covered and my cleaning plan cancelled, they are yet to cancel my plan and have kept charging me despite the fact I’ve not used their services since! They don’t reply to my emails and when they do they don’t answer my complaint. Do not book this company!.HanHeorgeVersion: 10.34.0

✓ DO NOT USE APPI hired a “professional” through the Handy app to hang wallpaper on one wall in the nursery. This “professional” had only hung wallpaper ONE TIME in her life. Did she admit this before the job? Nope. Partway through? Nope. Not until $616 of wallpaper had been ruined, glue somehow spread on parts of the ceiling, glue all over my stone floors and electrical outlets, glue all over my ladder. Only then did she give up hanging the wallpaper and say “sorry, I don’t really know what I’m doing.” How did Handy respond when I emailed them? Perhaps a refund for the service I didn’t receive (the professional left me with a little over half the wallpaper hung using MY blue masking tape, falling off the walls, not cut correctly or anything. The glue covering both the front and back of the wallpaper. Falling off the walls. I have photos.)? Perhaps an offer to send out a replacement professional to do the job I already paid for? NOPE. They just said it’s not their fault. They LIED about vetting the professionals. Lied about the Handy Guarantee. Their solution? $100 credit within the app for the next service I book. Yea. Like I’m ever going to use their app again 🙄 They scammed me out of the money for a service I didn’t receive. Now I’m out the cost of the wallpaper and must repair my ceiling, walls, and stone floors just to get back to where I was before I hired through Handy. And my baby is due in 3 weeks. They royally screwed me over..DannieMarie8Version: 10.36.1

✓ Terrible experienceI hired someone to install wallpaper and turned out they completely lied about having expertise with this and ruined my wall- he tore off the poorly installed paper and the paint came off with it. Handy then sent someone to fix the damage and the new handyman showed up late tried to bribe me and convince me I needed to pay him more money outside of the app so he can finish the job properly. The handyman was also making suggestive comments about my appearance and was making me very uncomfortable- I had to ask for my husband come home. As soon as my husband walked through the door the handyman completely changed his attitude. I couldn’t believe the situation I was in- complete joke. And to top things off Ha day still owes me my full reimbursement. They don’t have a customer service number to call and you can communicate via email. I incurred a lot of expenses including the damaged wallpaper and supplies/labor to repair my wall. Handy has only reimbursed me for half and has stopped responding to my emails all together. I ended up hiring someone from task rabbit and the tasker showed up on time was super precessional and repaired my wall/repainted no problem. Don’t waste your time with handy- they don’t vet their employees well for skill verification and have terrible customer service..SvetyDVersion: 10.19.0

✓ Not what they used to beI’ve used Handy since they were brand new, and today I’m cancelling my account with them after too many recent issues. They used to be fantastic - reliable, great pros, good booking system etc. I recommended them to everybody. But recently they often have no pros available but don’t tell you until the day of your scheduled clean, leaving you no time to find a replacement. They have also sent some pros recently who are not great and do not do a thorough job, instead they just move everything around slightly and quickly wipe the surfaces to give the illusion of being clean. Today I had a booking as I have guests coming this weekend - I rescheduled meetings so I could be home to let the pro in. Handy cancelled my booking just 30mins before they were due to arrive, with no warning. Instead of sending a different pro, or rescheduling for later today, they rescheduled automatically for next week and sent an automated email telling me so. I’m disappointed and frustrated, and I’ve had enough so won’t be using them again. Handy seems to have gotten too big and lost human oversight of its automated system. There are other competitors out there now who have overtaken Handy, in my opinion..Elhm86Version: 7.66.0

✓ I should’ve learned my lesson before…I had a horrible time with this app last year. I was living in Washington state, and I could only ever get one house cleaner in particular to show up for booked jobs. The rest would not show up, not reply to my messages, and one guy even started the job and collected the money but never showed up to my apartment. I swore never to use this app again, never. Then, my husband and I moved back to Denver, and I am finding myself needing cleaning services once a month again, but all of the local cleaning companies here are incredibly expensive, and I just don’t trust any of the other apps because of my previously bad experiences with this one. Well, I got an email to receive a one time cleaning at a set price, and I thought surely there’s no harm here, I’m not locking myself into a plan. Well… I am sitting here as I type, messaging the housecleaner 30 minutes later, asking if she’s going to show up. I have already emailed and asked for a refund, and hopefully they will comply this time since I am not locked into a contract. I’m just mind-blown at how unreliable the Handy cleaners are how difficult the app has been historically, especially if you are locked into a contract and then getting screwed over by the cleaners not showing up. The one cleaner who did show up for me was amazing, and I was sure to tip her incredibly well every time. This really is the last time….German_girl_with_curlsVersion: 10.36.1

✓ Bad service and not reliableI booked a move out clean and my pro never arrived, didn’t pick up the phone and didn’t reply to messages. After 3h Handy replied to one out of my 4 complaints via email - without an apology, just telling me that they don’t have capacity to call me back and they can see my clean was rescheduled. Not acknowledging at all that my pro didn’t come the first time. But therefore telling me that I might have to pay £10 for rescheduling. I had to leave the flat clean and tidy until the next day, so this experience left me stressed out and frustrated for the day. I have used the service before when moving flats because it was easy and quick and I was always happy but I will definitely not use handy again or recommend it to friends. If there is an issue the customer service leaves you helpless and there is nothing you can do..Shgy89Version: 10.25.0

✓ If I could give no stars I wouldWe have been let down by handy on so many occasions now, it’s part of my regular routine. We are stuck in an endless loop of pros cancelling 30 mins before bookings are due to start, bookings being rearranged for mid week slots when we are at work, and then having credit on our account that we can’t access and having to rebook for the next time we are home....only to be cancelled on again. Used to be a decent, well-priced service but now on the rare occasion a pro does turn up (I don’t think I’ve seen one for weeks!) the hourly rate and minimum hours has increased and their attitude is incredibly cold. The standard is very mixed and I often have to go over stuff myself when I get back. AVOID AVOID AVOID!!.CTheFallVersion: 8.6.0

✓ Charged and no serviceHandy seems unable to send cleaners to my full legal address. Three times in a row the cleaners have ‘checked in’ at where the Handy app tells them to go but this is nowhere near our house. Each time we report the cleaner never arrived. Handy have failed to fix this problem and have failed to refund me for services I paid for and have not received. The Handy website also will not cancel my membership. These guys are scammers. The app is broken and sends pros to the wrong place. It appears impossible to get a refund to my card for the service I paid for and did not receive. It also appears impossible to cancel the membership so they stop stealing more of my money! There is no phone number for customer support and no address in this country. They do not reply promptly to emails or messages through the website. Frankly, I think Handy have set up their system to make it impossible for customers to get redress against them. Don’t be another victim of their scam!.Xxxx 8/11/2019Version: 10.17.0

✓ You really need patience and vigilanceAll of the negative reviews are spot on accurate with what you will experience. And yes I find myself not able to cancel unless I forfeit ~$90. So I changed cleaning to weekly hoping they can find someone to come and clean. Each week I go through one of these 2 scenarios. Either Handy reschedules until they issue a credit for the service or, and this has only happened twice within a few months, I have a scheduled cleaning person and they don’t show. The vigilance part is you need to text, call, and report straight away. I have always received my $ back thus far but would really like to have my house cleaned. I do see help wanted signs everywhere due to Covid so certain Handy is struggling as well. I’m glad I always get a refund. Maybe by the time my contract is up next year I will have found a cleaning person. Wish me luck. Handy should allow cancellation without fees of contract if no cleaner available after a few months. The constant struggle was not what was agreed upon when signing the contract. Follow up. I received a reply email from Handy apologizing and requested to please send my complaint to an email for assistance. I did. The reply was in short “sorry for the inconvenience but you agreed to the contract and will be billed the $90 if you cancel before your annual contract is up”..Patient and vigilantVersion: 10.36.1

✓ They steal your money then go radio silentI never leave reviews, but I’m really frustrated with this company and had only used them since I was encouraged about their 4 star rating on the App Store. I scheduled a one time deep clean service and was never matched with a pro, so my cleaning never happened on the scheduled date. They rescheduled it to a few days later and then same thing, I never got matched with anyone then they moved it to two days later again. After this happening twice I didn’t want to wait around for it to happen for a third time, so I told them it was too late and I wanted a refund. Then they moved my service back a day earlier and I told them no, I don’t want it a day earlier I just want a refund. When they canceled this third booking (which I never asked them to schedule for me) I got charged a $15 cancellation fee! When I wrote customer service and asked for a refund they told me they’d give me credits. When I wrote back I wanted a refund and not credits, they said I’d receive my refund within 3-5 business days. It never happened and now no one is answering any of my emails (though when I was scheduling I’d get answers within minutes!) and I’m disputing the charges with my credit card company. Dodge this service entirely, they are untrustworthy and a waste of time and money..KoulieVersion: 10.36.1

✓ American only of courseAnother app that is for Americans ONLY. It drives me absolutely crazy that there are so many apps like this and these phones can pinpoint my EXACT LOCATION but when I want to search for something, it brings up a bunch of places in Michigan but not any in Canada, because we live near a border. I wish they would say somewhere “For AMERICANS ONLY”.Sonner77Version: 10.40.0

✓ AVOID AVOID AVOIDRead all the bad comments and reviews. This is a truly shocking service and disaster of a company. I have had a couple of really successful bookings with the handymen and electricians who were timely and carried out a brilliant professional service. However, when is came to booking a cleaner I experienced no-shows, last minute cancellations without notice and a truly awful customer service. Trying to get a refund when you’ve signed up to a plan is next to impossible . Just don’t bother with the headaches..Chrischese12Version: 8.22.0

✓ Shocking service, bad value for moneyIf you want to be charged well above the going rate for a different random stranger to come to your house every week, and the. Be patronised and misunderstood by customer service staff when you try to complain, then this is the app for you. Even worse they will attempt to force you to pay money to stop using this hellish service. AVOID AT ALL COSTS..Doddy54321Version: 10.41.2

✓ Horrible Customer Service and poor workmanshipWe used the Handy app for the first time today to fix a loose mailbox and to hang outdoor flower basket hooks. What should have been simple tasks turned into a nightmare. After taking 45 minutes to try and screw a bracket into an outdoor wall, the “pro” admitted he had no experience affixing things to to a stucco wall and admitted he damaged our wall. He turn offered to go get a stud finder to try again. He offered to try and fix the wall with a glue gun. He also was going to try and fix our mailbox that was loose. He took the anchor and screw and left the mailbox hanging sideways on our house. I had two acquaintances at our home at the time who witnessed the entire experience. One of the acquaintances recommended having the pro stop as he clearly did nit know that he was doing. I politely told him that I wanted someone who knew how to complete the tasks and contacted Handy. We received an auto response that indicated we would hear from Handy within 15 minutes. About four hours later, after I sent 8 emails, I received a damage claim form with no communication. I repeatedly asked to have a human being contact me to know avail. So now my mailbox is hanging sideways off my house, my stucco is damaged, the hooks aren’t up, and they charged me full price for work that wasn’t completed. DO NOT USE this App unless you are comfortable with poor workmanship, having your stucco damaged and absolutely no customer service. I will be filing a complaint with the Better Business Bureau..TLT calgaryVersion: 10.37.0

✓ HorribleIf I could give it a zero, I would. I ordered some furniture from Wayfair, had clicked on for someone to install it. It is the handyman service, OK great they’re going to come do it on Christmas, thought that was a little suspicious, but they work on Christmas. 1215 came and my appointment was at 12, I called guys like I’m running late. OK no big deal it’s Christmas. I throw him a bone. 1230 somebody comes are like hey I’m here to install your dresser now, I had two guys coming one for a bed one for a dresser. OK the guys here for the dresser no big deal got to start, he’s like oh I can do both and just get it done in one swoop. I’m like fine that’s great. Cancel the other guy. The guy is going to do the dresser and the bed. Comes at 12:30 does not get done until 630., Tells me he's an alcoholic and wants to know if he could Vape in my house. I’m like no. Then he parks in the wrong driveway and starts screaming at the neighbor, because he is parked in the wrong spot. He has very vulgar language, I’m so glad my daughter was not here to witness it. He was very rough with the materials, that I paid over $600 for and then at the end says I only get five. I’m like you only get $30 for five hours. That makes no sense, trying to tell me to cancel the other guy pay him what that would’ve been and then when I get my credit, Venmo him more money. Horrible will never do again in my life, there’s something to be said for ordering from a store!! DO not use the service!!.Pooh9Version: 10.37.0

✓ Handy is CRAP!If I could it zero star, I would. First, I booked my first service ever on the app and after I got my confirmation # poof!!! they sent me a coupon for 15% off for my first booking. Great that will do me now, guys. Then on the day they were due to come they texted me one hour before they were due to come to say that they rescheduled my appointment. I was mad, I feel like I should charge you $15 for canceling my appointment less than 24 hours. So I cancelled the appointment. They had the nerve to put my refund money on their credit account, so i could use it for future bookings. Really!!!! You did not even show up for my first appointment. What makes you think I want to do business with you ever again. So, as read on, I saw I could put my refund back on my credit card, so I did and they stiff me $.90. I am annoyed because I feel silly arguing for less than $1. So you guys could keep the $.90 and that one star rating as donation. You are going to need it, because unless you change how you run your business it will not last long, Also, it is bulls**t that we have to pay before the job is done, I never heard of a company do that. Also, no phone number to complaint, but now I understand because everyone would be calling. You are horrible!!!.Very unsatisfy customerVersion: 10.36.1

✓ Poor customer serviceI’ve had a terrible experience with the app customer service. I was signed up for cleaning every 2 weeks and then I moved to every week so the price was shown as being lower. Instead I found myself paying more and despite several messages to customer service they refuse to correct the issue and are blaming me instead of their faulty app. I would not recommend..Nou22nouVersion: 10.36.1

✓ Not available in area - wasted my time and knew itSaid it covered Canada. I put in my postal code when it asked - then all the electrical work I needed. See up my time - and get to the end only for it to tell me “not available in your area we will let you know when it is”. No you won’t. NEXT.ImTheMacVersion: 10.36.1

✓ Worst Service I Have Ever UsedHonestly furious with this company’s complete lack of customer service and how they treat their “Pros.” I had a pro I had used several times not show for a cleaning. She communicated with me the day of, and I was fine with rescheduling but then because I tried to do it through the app they charged her a $145 missed cleaning fee (essentially the cost of the service). I was refunded but disgusted with how they treated my pro. She quit the service. Because I had a balance on my account, I rescheduled a cleaning. The new pro didn’t show, and when I reached out to her through the app, she said she had come into contact with someone with COVID (100% the right thing to do). She had notified Handy, but they had never rescheduled or notified me. I reached out to customer service but have not heard back (there is no way to call them, only wait for an email response that never comes). I canceled my plan and requested a refund for the almost $300 in my account through the app and have heard NOTHING. If I wanted to use that balance that was accrued while I had a plan, they are now charging me full price. I am an extremely fair person and wanted the best for myself and the people I’m trusting to do the work, yet Handy treats both its independent contractors and it’s customers HORRIBLY. I have been ghosted by a company that has $300 of my money. I’m at a loss of what to do, but I will continue to try to get that money back no matter what. DO NOT USE THIS APP..Kat_SWGVersion: 10.36.1

✓ Does not stand behind their service, steals your money,Beware: when scheduling a cleaning you are not “booking” a cleaner. You are asking that a cleaner will pick up your job. The “booking confirmed” email doesn’t actually mean what it says. If no cleaner picks up your job, no cleaner is showing up. But the app never tells you no one has picked up your job. Big party? Airbnb turnover? Good luck. Their “help” line is an email address (or snail mail. HA!) where a new person responds every time you message them. You have to re-explain the issue every time in the hopes that whoever will respond gets your issue and will help. Which they didn’t. A $10 credit does not make up for the fact that my rental wasn’t going to be cleaned and the only way I found out was that I checked the app 2 hrs prior to make sure I had booked a cleaning. Additionally, they rescheduled the cleaning that wasn’t going to happen for a later date. I canceled my membership prior to this cleaning, but was still billed the $140 bucks for it! Again, the only way I realized that canceling my membership did not cancel the cleaning was that I got a notification 2 hrs before that the cleaning was going to start... at the house where I had Airbnb guests at the moment. This app is just a glorified dating service that matches you to a potential cleaner. No guarantee of service or reliability. And good luck trying to get a refund..Mash_motifsVersion: 9.3.1

✓ The worst app, and service I’ve ever experiencedHandy has stolen over 600$ from me. I have cancelled the service 4 times now, and been emailing endlessly with whoever runs this app. They refuse to reimburse my money and will not let me out of the service because I signed up for a 6 month contract. The service is unreliable and it honestly feels like you’re just being scammed. Please take my advice - and the advice of SO many others who got trapped into Handy. DO NOT PAY FOR THIS SERVICE..Jazmin745633Version: 10.18.0

✓ Customer serviceI too had a terrible experience trying to be refunded for a service that I never received.... I booked a handyman and waited for him to arrive ( having already paid for his services before the booking as is standard with this app) he booked in to say he had started the 4 hr job - I emailed immediately to say he wasn’t here I was sitting in my kitchen waiting no one had arrived - 30 min later he booked out saying he completed I emailed numerous times ( as there is no other way of contacting) to tell them he never arrived or completed any job thank you very much and they then had the cheek to tell me that as I had cancelled last min I had to pay 50% anyway !!!! Of course I was incensed and after numerous further emails and a lot of stress later they eventually credited me money ( not refunded credited towards other handy services !!!!) in bits and bobs £15 here £20 there until it was all amounted to what I was charged !!!! Appalling.Not a happy bunny x20Version: 7.66.0

✓ Terrible API’ve used handy now for three months and will be cancelling them soon. Be careful when you join them because they will whack a huge cancellation fee within a time limit, meaning you have to stick with them regardless of whether they provide you good service or not (you could just pay it but it’s almost two times worth a clean). I’ve had cleaners say they can’t find the key (absolute lie) thus no cleaning done, slow responses, terrible customer service offer in exchange, and have been charged incorrectly. It’s very expensive for what it is and the cleaners only get paid half of what you give Handy. Furthermore, the app only allows you to book a minimum of 3 hours, and for a small house like ours that only need 2hours it’s expensive!.Annoyedcustomer36241?Version: 8.16.0

✓ Unreliable.Great idea, but unreliable. Confirmations do not guarantee arrivals..George StroumboulopoulosVersion: 10.37.0

✓ Workers and time issuesI have used the cleaning services about 8 times and at least 5 of those times the workers have been late to show up or try to cancel last minute. It’s very inconvenient when you are relying on the cleaning services for an event or holiday or when you are planning on guests staying at your place and the cleaners are unreliable. Twice now last minute cleaners have tried to cancel and/or reschedule last minute when that just wouldn’t work for my schedule. This last time they tried cancelling/rescheduling due to “car issues” and when I submitted that on the app so I could get a refund we got attitude back from the worker stating now they had to pay the company money because we submitted that they couldn’t come at the time requested and my husband had to go to work so we couldn’t reschedule for a later time. I feel for them but then again if I were to cancel and not say it was the worker that cancelled/was late and asked us to reschedule I would get charged for having no services done in a time when I needed it. And I’m sorry but it’s not my fault the company makes the workers pay when they want to cancel or reschedule last minute and arrive hours late. Overall it’s just not reliable enough for those who have busy schedules and jobs and need services during specific times..Smit2324Version: 10.9.0

✓ Wardrobe assembleI was very disappointed because my schedule was cancelled last minute. And then they sent me two people to assemble the wardrobe. These two people were throwing a lot of things when they are assembling. When they left, I found the wardrobe handle in the bin. I was thinking I would get professional people who do the job with respect. This will be the last time I use Handy.Didado32Version: 10.37.0

✓ Do not pay the installers for the assembliesDo not trust them to pay you. They just wants the installers to do the work for them without paying. If I could, I would’ve given them -5 starts. Their payments sometimes fail. They just try to resolve queries through emails (No contact number available in Canada). When we email them regarding the issue, there is no response or cooperation from the support team..A KhamarVersion: 10.36.1

✓ Horrible appCustomer support is non existent. I made a booking with My Pro from his calendar and without notifying me they changed the handy man to unrated new person. Was so shocked to see a total stranger at my house. Never asked if I was ok to have this other person replace my selected pro. Have gotten no response from customer service. They took my money for a service with a person I did not want and have done nothing to correct this. Using Task Rabbit from now on. Beware!!.Brwn_monkeeVersion: 10.37.0

✓ Not developer but companyJust to state that the developer is not the one star rating . It’s the company itself and their business practices . The developer and app are right on track and appreciated for their efforts to make this easy for people to get the help they need. Thank you for your efforts but the company itself has no integrity or accountability for the theft of wages and of Accts that have booked services and were charged illegal fees . Someone from this company should step up and handle this publicly and the truth would go a long way to gain back the trust they lost by being greedy and assuming that the pros who do the work were too stupid to do anything about it . They banked on pros being unable to pay for attorneys or too lazy to follow through. Neither applied. Handy/Angi- pay your workers and show some empathy for what you did . Stealing is taking something that does not belong to you. They should be charged with theft and if they owe over $950 then they could be charged with a felony and face jail time . Why is it that companies can do that and they don’t face anything but pain people back like victim restitution but why isn’t there any type of sentence imposed there just curious, I know can’t put a whole company behind bars, but someone’s responsible for it whoever passed down this memo to not pay people and not take their calls, and in the complaint seriously, should be at fault.WhiskeytangofoztrotVersion: 10.41.2

✓ MehApp works okay. They overcharge in a lot of cases. Support kinda blows..BigFoig93Version: 10.36.1

✓ Useless App when Used Thru 3rd PsrtyWe booked Handy to assemble a purchase through Wayfair. We kept receiving messages that Handy had notifications for us and we needed to open the app. However as we didn’t book through the app our service booking could not be located. Absolutely useless..SweetCarolynSVersion: 10.37.0

✓ Be very carefulA friend recommended Handy a while ago but had since, unbeknown to me, gone off them because of problems with the app. I then booked a clean but without realising there was no one-off clean option the first time you book a clean and you have to sign up for a minimum term (which I didn’t want). I then got charged twice but was refunded for one clean at my request. So whilst the customer service agents replied to me promptly, I wasn’t able to get out of the minimum term without a £60 penalty. My advice is to avoid this app..HobbalinaVersion: 10.35.0

✓ DO NOT USEHandy has no intention of following through on any commitments. They will leave you in a bind if you rely on them for any services. Of course not before charging you for services not rendered. I cannot suggest strongly enough that you look elsewhere for services..Fancy PeteVersion: 7.37.0

✓ Unreliable, bad serviceI booked a cleaner to help me get my house ready to list for sale at 8am. I took off of work, sent my two and four year olds to the grandparents, and had my realtor coming at 3pm to take photos for the listing. There was 0 communication from handy in the days leading up to the booking checking if I had any needs or questions, or confirming/reminding me of the appointment. It never told me exactly who was coming to my house either. Then at 7am on the day of the appointment, I got an text that their “pro” had called off at the last minute. They had automatically rescheduled my appointment for 8am on Easter Sunday. I told them this wouldn’t work and I needed someone today. They couldn’t provide anyone, so they gave me a $10 credit, and refunded the $241 for the cleaning as credits to my handy account rather than to my bank account. I had to ask them again and they did finally refund to my bank. You can only email them never call. The app says to expect a response within minutes but it’s more like hours or days and the auto response says they’re having longer than expected response times. Truly terrible. The icing on the cake was the bot that rescheduled me for Easter morning. Facepalm. My experience was so poor, I will never use this service again. Handy had a few chances to make things right when things didn’t work out, and made the wrong choice every time..Neo031162Version: 10.36.1

✓ Not so handyThe fact you it will cost you £60 if you want to cancel your account under three months is an absolute joke. I only wanted a couple of cleans, all I can do is reschedule, but a few times I've forgotten as they cheekily don't remind you of the rescheduled bookings, meaning on the day I have a mini heart attack and have to deal my "mistake". Flexibility for your customers is key, if I feel like I've been cheated then I'm not going to trust you or return..BigballbubbleheadVersion: 7.37.0

✓ Bad system set upI have canceled all my booking, but it automatically booked for me and took the money from me, there should be notification before the service by app, phone, email! But they send me nothing, if anyone book from them, please be careful, even you cancel the booking, they may set another one for you! Protect your rights, ladies and gentlemen! I’m nobody so I don’t think I can get my money back, so this is the message for you to be aware!.Xuanzheng ZhouVersion: 10.7.0

✓ Terrible appI’ve had issues with this service since I signed up. The only reason I’ve stuck with it as long as I have is because I found a great cleaner through it - before finding her, I kept dealing with cleaners canceling on me the morning of scheduled cleanings. This happened the first two times I tried to use the app, and the customer service I received was extremely disappointing. Since then I’ve had issues scheduling specific cleaners (the calendar feature in the app is extremely confusing), and when you do schedule a specific cleaner based on reviews, it’s often switched to a different cleaner without notifying you of any changes. This just happened to me and the new cleaner assigned to my scheduled cleaning says she has 4.5 stars, but when you click her name it says “no reviews yet”. So you switched my cleaner to someone who has no reviews, without notifying me? Really bad experience. **Received a ridiculous response from a developer regarding the above review - saying “Some pros are new and even though they don't have a rating yet it doesn't mean they aren't good at what they do." First of all, this is a service I pay for - I should be notified when the cleaner I’ve selected has been changed. Full stop. Secondly, how can a pro have 4.5 stars if they haven’t been reviewed? Is this a bug, or is the app intentionally misleading its users?.NRVUVersion: 8.0.1

✓ Maybe in the futureIt says this is available in Canada but it won’t accept my postal code as being valid. I can’t trust an app that can’t get me past the first steps.Maacus80Version: 10.36.1

✓ Horrible way to do businessMy first appointment was rescheduled due to a pro calling off... one hour before my Appointment. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology. My first pro was 30 min late and didn’t do half the things I had asked and listed. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My most recent appointment was a joke. The pro said he showed up and that I never answered. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work. After going back and forth with customer service for days they finally rescheduled my cleaning. Then they rescheduled AGAIN! Only one hour prior to my appointment. This experience has been nothing short of a headache and constant disappointment. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. They said no and they would only give me 50% of my money back. I am a general manager at a restaurant and I would never dream of treating paying customers like this. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company..FionaGrace88Version: 10.30.0

✓ Covers barely any areas of the UKWaste of time. Ive never understood why these apps are so restrictive to location. Almost all of these types of apps, when entering your location, come back with “Location not covered”. Its ridiculous. Im a tradesman and literally none of these types of apps work. Open the app to any area and you might actually have a successful app, in the mean time, avoid at all costs and don’t waste your time.Jkingz14Version: 10.36.1

✓ Assembly of my rocking chairI have been given the run around for 2 weeks now. It took a lot of phone calls and time to get an appointment. The guy was due to come last week but cancelled without calling. It happened again today. No phone call. It was the same canned message on email again. I have already paid for the Handi service, $100. I want my money back. I can’t find a person from management to call/write. Does anyone know a management Handi phone number? Pamela.PJ, Classic Western FanVersion: 10.36.1

✓ Awful communication and customer serviceThis is my first time purchasing “professional“ help in mounting my TV on the wall. I quote the word, professional because there was nothing professional about it. I had to reschedule my appointment twice and not buy my choice each time to handyman we’re supposed to come out because it’s a big job and only one showed up both times when I called and actually spoke to somebody with the handyman customer service, I was constantly transferred around asked for simple information multiple times, and when I explained what happened to the last individual, they told me that I would have to reschedule another appointment for them to mount my TV on the wall. At this point, I was furious and wanted to speak to a supervisor so I could cancel and get refunded the amount I paid for this “professional” service. I am still waiting for the supervisor to call me back, which I know I will never get a call. The last individual that I spoke with from customer service was extremely rude and I will never use handyman again. I’d rather have my nine and 10-year-old do the job because they are more professional than this handyman. Signing out and deleting my account with them immediately after this..SillytitsVersion: 10.37.0

✓ Technician never showed upPaid upfront. Technician never showed up. Appointment clearly says technician will come in a four hour window but the app blocks off your calendar for one hour only and then you can’t even monitor where the technician is at or contact them. Technician said his instructions on his app were also unclear. Like the idea of this app and like the quickness of the reply from the support desk after you log into website but the actual app needs work. That said, will not be booking through Handy again..J1liVersion: 10.36.1

✓ Unprofessional & unreliableIn my house we’ve been using handy for a at least 6 months now. We’ve had problems with more than half of our bookings. Cleaners not staying the full time, doing an awful job or cancelling the day of. We’ve complained and received credit for the poor work but today’s cancellation, 30 min before the cleaner was due was the last straw. The booking had been in place for at least a week, maybe two. This is an UNRELIABLE SERVICE with an UNREASONABLE cancellation policy: cleaners can cancel at any time, but users must cancel at least 24h before. AVOID..G.d12Version: 8.21.1

✓ BewareWe were really hoping Handy would be a great option for a move out clean and booked at least a week in advance. The app sent us an appointment confirmation which said ‘requesting a pro’. When a pro hadn’t been assigned a few days before we emailed customer service and they said that pros are usually quicker to claim jobs but if someone didn’t claim it within two hours if the appointment they’d let us know. Well, the pro never claimed and they didn’t let us know. So, we spent an hour cashing customer service on the morning the appointment was supposed to start and they didn’t respond until 30 minutes before our original appointment time, at which point they said they rescheduled us. Rather than go through the hassle again and risk wasting more time, we cancelled. It originally said it was only going to credit our account rather than refund, but eventually they sent an email saying we could be refunded instead. Won’t be using this service again..KbnsfVersion: 7.65.1

✓ You’ll get ripped off…A number of cleaners trialed through Handy, all as poor as each other. This can be forgiven, but the customer service in terms of cancellation is nothing short of criminal. Due to unforeseen circumstances I no longer require a membership and cannot use the service moving forward. They’re still demanding a £60 cancellation fee even though I’m unable to use the service AND every time I’ve used the service it’s been shameful. DO NOT SIGN UP TO THESE GUYS they don’t care about good service and they’ll rip you off..J-duk1987Version: 10.20.0

✓ Bad serviceSo disappointed with Handy cleaning service! Beware of them, they lure you in with their offers then say you have to pay £60 when you want to cancel!!!! Regardless of what views or expectations or experience you had with them! I had a cleaner bring in her daughter to help without informing me to get my consent or anything! I tell them I’m not happy and want to cancel but they still insist that I stay or pay £60!!! Like really!!!! lol BEWARE EVERYONE lol.Helen hagosVersion: 7.50.0

✓ Can’t Wait to Cancel My MembershipThis company has been a disappointment more than a success. Not one but two cancellations of “professionals” for the same month! Real Estate is coming this afternoon to shoot pictures to sell my home. I guess I’m doing my own house cleaning. Previous cleanings have been done by totally inexperienced people who have not done their job well and I’ve had to redo. I’ve had 2 people in 10 months who have been really good at what they do. That’s not good enough..Ladyrae3Version: 10.37.0

✓ Wasted time and moneyPro turned up at the wrong location several times despite the correct address on the system and past history of bookings. Then the customer service refuses to process a refund and does not apologize. This is a waste of time for the pro, for us, and we never did get the service we booked. After a bit of back and forth, we'll be getting our refund, hopefully, but the user experience is still not great..Yulia_kkVersion: 10.37.0

✓ TerribleOn my first attempt, they cancelled with less than an hour before my scheduled time. They state they will not cancel with less than 4 hours notice, which is apparently not true. When I was able to reschedule, their worker broke my bed.. twice. The second time ruining it. I called to get a replacement while he was supposedly calling Handy. He stated that someone would be contacting me within 24 hours and I would have 2 workers next time. No one reached out. I decided to get a refund. It took weeks to figure out how to manage this as there is no direct way. They initially would not do a refund and tried to just offer to have 1 worker come out, which I declined and finally got told I could have a refund, but it is going to take 3-4 weeks to get. When I told them this was unacceptable and kept pointing out how it was their worker who ruined my bed and I should not have to wait over a month for even the most simplistic result, they continued to refuse any sort of actual help or compensation. Finally, they told me I was banned from the service. I had no intention of ever using them anyway, but the fact their answer to solve the problem is to withhold my money and ban me without any consequences for the person who caused all this to start just shows how unprofessional they are. After multiple exchanges, nothing has been resolved. This is truly a horrible service..GagsuusggshsjsVersion: 10.36.1

✓ The App Is Fine, The Service? NotThe app has a nice UI. Easy to navigate and everything you look for. Now getting a professional to actually follow through is the problem. I had some furniture from wayfair to assemble and requested help when I bought the furniture, wayfair books through handy and my ordeal began. The first professional RESCHEDULED THE DAY OF with no warning. First off why do they have a reschedule option?!? Why are they able to do that without communicating with the customer in order to agree on a better date? That’s a design flaw, give them a cancel button but not a reschedule one and make it mandatory that they communicate to the person hiring them so an alternative can be worked out. Naturally I was upset and rescheduled to a time convenient for me. When you reschedule it matches you up with a different professional. This one convinced me to work with him privately as I had more items to mount than listed in the booking. He suggested I cancel in order to avoid a double charge (from him and the company) and like an idiot I canceled an hour before he’d agreed to show up only to have him never show up. Of course. What makes this sting worse is their cancellation policy. If you’re canceling less than 2 hrs to time you don’t get your money back. Oh yeah did I forget to say that they CHARGE YOU PRIOR TO THE COMPLETION IF THE TASK? That’s sketchy af. Why not place an authorization and then take the money after completing the task? Weird. Anyways I had to email in order to sort that out and they let me know since it was through wayfair the refund wouldn’t be from handy. Fine I figured it out with wayfair and got my money back. I truly don’t know why i assumed booking it directly with the company would yield different result. But that’s what I did. Gave it a go a third time, got yet another professional that didn’t communicate at all, the day of the job arrives and they reschedule into the next week less than an hour to start time. I was in awe at the sheer unprofessionalism. It really is ridiculous the utter disrespect for someone’s time and money a person must have to do something like that without notification. At this point I was done, over it and ready to find a different service. I canceled to rescheduled booking and they had the balls to credit it to the handy account? Why is that a thing? I was ready to raise hell and then I saw in the follow up email that there’s an option to have it refunded to your payment method instead. That shouldn’t even be an option guys. It should be automatic. These jobs cost a good deal of money. When you cancel it should be going straight to the payment method. Frankly, store credit ain’t sh*t, it’s a crooked way to get people to stay with the platform especially if they’re unaware they can get their money back into their bank accounts. Fix that. All in all a horrible experience. I have this service a fair chance 3x over and it almost religiously let me down every single time. Do better.._obianujuVersion: 10.37.0

✓ FrustratingI purchased the twice a week cleaning plan and just realised that the app had me under a weekly plan. Got a text this morning to tell me that my cleaner is arriving soon. When I did not book. I booked my next job for the following week and the app said, we will get back to you when the cleaner has accepted the job. And now just checked.... nothing shows in the app. The all booking disappeared. Now I wanted to cancel today’s booking because I don’t need a cleaner. My flat is still clean.... but not to lose my 50£ I will still have him clean a clean flat... I am not happy with this app at all. A lot of miscommunication and charging people for it....Nana3454321Version: 8.6.0

✓ Terrible customer service DONT use this appI had a booking for a cleaner they did not turn up. Handy still charged me. I’ve been on two different webchats with their team and no one can process a refund for the money taken. They were rude and unprofessional. The moment I explained they can’t take money for a cleaner that never came the customer service agent disappeared, it seems their tactic it to make a refund so long that you give up. It’s been 2 hours and still they haven’t solved this very simple issue. Also do not trust the details their customer service gives you. They are incorrect. Use the handy website to verify any facts or details..Lexi U.K.Version: 10.41.2

✓ AVOID LIKE THE PLAGUEI have tried to cancel my plan after you scammers wrongfully charged my husband £60 out of the blue when we haven’t received any services for that amount or from an account with his banking details. My pro came to clean twice during CV19 and was not wearing a mask or following any safety precautions re distancing etc. I gave her specific instructions (please clean shower head) which she either did not understand due to poor English, or did not care to carry out. The appalling lack of customer support, coupled with painfully sparse info in-app, means this is just a terrible product and awful business to be involved with. I have tried to cancel my plan multiple times in-app but when I go to my account page it still says “1 plan active” - I’ve taken a screen record of this because I know you are unscrupulous about taking money from peoples account when they are not receiving or requesting services. One fundamental way you can tell that this is a money-hungry scam of a business that does not care about their customers is the fact that the automated reminder message is set to go out 15mins after the free cancellation window closes - disgusting!.Tara ScottVersion: 10.27.0

✓ Bad bad badThe app is awful. The support team is not good too. They don’t care who comes to your house. The cleaners decide where to go, you can’t choose who, if you do the cleaner can cancel. Once someone was booked for me that never ever had any experience of cleaning I cancelled but got charged. They are not professional. The good cleaners are always booked and you can never choose them. The app and the team are all unprofessional and charge a lot of money for nothing. The cleaning is not good enough too. Don’t waste your time and money.Sdgh11Version: 10.37.0

✓ Don't risk booking someone as they mostly don't turn upI tried Handy again after being put off for years after the last person I needed didn't turn up. And it's happened again today, when we desperately needed help moving. I am now moving a king sized mattress down the stairs on my own. Refunding doesn't really cut it, Handy, and the £5 voucher is a joke because why would I want to use this service again? Disappointed, because I used to use Handy a lot to hire cleaners and felt that it had a lot of potential. There doesn't seem to be enough vetting though. It wouldn't matter that someone didn't turn up if it didn't happen at the last minute when you are moving. Don't take the risk with this impersonal service if it actually matters. An app can't replace a real community network. Phone your friends and get someone you know..TurningEarthVersion: 10.40.0

✓ I wish I could give this app 0 Stars too!I should have read the prior reviews. DO NOT BOOK ANY SERVICES THROUGH THIS APP!! We booked a deep cleaning service. They quoted us around $200 for the job and we pre-paid. The cleaning company then came out to our home and said they had no idea how big the house was and charged us an additional $800 for the job. I clearly stated the size of the home in my request. Handy didn’t even bother to respond to our email regarding the issue. They don’t even have a customer service phone number to speak to a live person. The cleaning company did a good job but we certainly paid more than originally quoted. We have a second job already booked with Handy today to have 2 painting pros come out to complete an interior paint job. We clearly said the job was for 3000 square feet of work and Handy recommended two painters for 6 hours of work. We clearly stated that we needed a ladder 10ft or larger and we would be providing paint. We paid close to $1500 for this job. So far one painter has showed up and she said she doesn’t typically do painting and did not bring tape, tarps, or a ladder. There is absolutely no way one person with no paint supplies can complete this job. Of course I have received no response from Handy after repeated email attempts (because they again, don’t have a live person to speak with). We will be disputing these charges and warning every person we can of what a scam this app is..Tlow12Version: 10.35.0

✓ Bad serviceBooked pro. He called last min will be late for a hours. Handy just gave $10 credit. Such a joke.DttorontoVersion: 10.37.0

✓ Ive never had a need for less than 0 stars; until nowWhen this service first came to Toronto, it wasn’t perfect, but it worked. I have however, in the past 5 months or so, had 3 cleaners and a handyman cancel the same day, after I’d already been charged and rearranged my schedule to be home from work to accommodate. After the last time, I dealt with customer service by email, they were apologetic, etc etc and then it happened again today. I refuse to deal with their automated or overly scripted email help so I tried live chat today, only to have the agent disconnect and now live chat is offline. So my anger aside. The service clearly does not exist in Toronto anymore. They book appointments, charge you then claim the “pro” they’ve assigned cancelled same day. Every. Time. And there’s no way to speak to a human. Worse than poor service is no service at all..DjShaneCarterVersion: 8.12.0

✓ Awful experienceThe “pro” showed up to do the job, took one look, and said he couldn’t install the light because the ceiling was too high. I had put in the note when booking exactly how tall the ceiling is. He left without doing anything, and I was still charged for the full service. We also booked a painting service. The “pro” got paint on the carpet and the staircase in our new house. Carpet will have to be replaced. He did not even come close to finishing, and shadily requested we pay him via zelle for him to come back to finish the job. He spent three more full days, which he billed us hourly for, and the painting of the two small rooms is still unfinished. There is no way this could have taken this long unless he was literally just sitting up there watching paint dry, knowing he was being paid hourly. When I submitted a help request, I was refunded 30% of the paint job. Considering I now have to pay for new carpet, I am still out $400 plus whatever it is going to cost to fix the painted carpet. I was only refunded 30% of the light fixture installation as well, even though literally nothing was done during that booking. Oh and the “refunds” are credits toward another handy booking, which are useless because I will never be using this app again..Every_nickname_already_takenVersion: 10.36.1

✓ Charged for cleaning my own houseInitially the first 2 people who cleaned my home were pretty good. However, during the last month, I have had three incidents where I was charged but my house was not cleaned appropriately. One time the person became suddenly ill, but I was charged anyway. I had to contact handy to get a refund. They did respond immediately and I was issued a refund within 3 days. Another time, the person arrived and left a full hour early and I still had to dust and do other cleanings because it was incomplete. Today, the person allegedly showed up about 45 minutes early. They claimed there was no one home- in reality there was someone home to open the door. I am now being told that “as per policy” they can only refund half of my fee because the person set aside time to clean my home. So I should pay you for not cleaning my house, for stating that you arrived when it is absolutely impossible that occurred because there was someone home?! I am thoroughly disappointed and disgusted- basically I just paid someone so that I can come home after a long week at work and clean my own home. And I signed a 3 month contract so now I can’t cancel u til the 3 months are up. I cannot wait until They are done because I am Absolutely done with this! This is the second time that I have tried handy and had challenges. Absolutely do not use them!.MellyangelVersion: 7.64.0

✓ MsWas overcharged £60 in 2015 and sent multiple emails before finally getting a refund - I think (I'm not even sure -but seems they didn't charge for the following two months as a way of refund -I had to work it out myself as they didn't send me any email explaining that's what they were going to do ) If they are making enough money through the app then invest some money in improving client service - it will do them good long term. The cleaners quality do differ. Only work with the ones that are highly rated I think. I now have a regular person that I work with , which is good. Will use the app as long as this person is still working I think ; if she quits then I'll have to reconsider..Wzhang2015Version: 7.38.1

✓ COVID!!I used this service to book an appointment to have a TV stand I’d purchased at Walmart, assembled. I should add that, this service was booked for me, when I bought the TV stand on Walmart’s website, and I’d already paid the $80 service fee. The guy who eventually showed up to my apartment, was wearing a mask as was I. BUT, about 30 minutes into his working on the stand, I noticed he’d taken off his mask! So I said, “Sir, are you vaccinated?” At that moment, his entire demeanor and behavior towards me completely changed. He replied “No, I’m not vaccinated, I don’t believe in that!”. Literally, my heart almost stopped! I politely said “Sir, please keep your mask on”. He said “I can’t wear a mask I have asthma”!! So, for 2 hours, I sat in terror, while he worked. When he was done, I checked to make sure the stand was working. It completely was not. So I asked him to please set it up correctly. He refused and left. Two days later, I was charged an additional $100 for his “service”! I called Walmart, but it got me nowhere. And you obviously cannot call Handy. So, PLEASE NOTE: in addition to all others complaints, some of these guys are unvaccinated & will reuse to wear a mask!! How is Handy even legal! They are sending unvaccinated folks to your home!! SHAME ON YOU HANDY! Just complete & utter SHAME! You WILL be sued by someone soon..212ChickVersion: 10.36.1

✓ All great till it goes wrongI used to use this app a lot. Unfortunately, after several times being let down by them, I’m now deleting the app and no longer going to be using their services. Not only have they become incredibly overpriced, but the customer service is appalling if something goes wrong (which has happened more often). If a Pro cancels on you last minute, which happens more often now), you get no notice and no resolution beyond a bit of credit as a sorry. If you cancel less than 24 hours before your appointment, you have to pay in full. If you try and reach out to their customer service, every email you send you find yourself dealing with a new person every time (who gives you a templated response without reading your full email thread and context). It’s incredibly time wasteful and aggravating trying to get anything sorted once it’s gone wrong. Don’t put yourself through the agony..OMZ GVersion: 10.37.0

✓ Worst cleaning experience ever!I’ve always wanted to try handy so today I had my first appointment. I am really disappointed with the service because my place was not cleaned at all, I am pretty sure the cleaner just walk off before time since I was not at home. Now that I want to break the contract, they want to charge me 60£. Not recommend at all, because they force you to keep a contract even if you are unhappy with the service. Too bad.Joana SobrinhoVersion: 8.8.1

✓ Awful Customer ServiceHandy does not deliver what they advertise, and are unwilling to work with their customers to make it right. My first appointment they rescheduled at the last minute - which was detrimental seeing as it was a home move out cleaning and we had to be out of the house that day with it complete cleaned. The second appointment we asked the handyman to hang our blinds. He hung all of them crooked, left holes in our walls where he messed up, and refused to fix them when we asked. The next person to clean our house only swept and didn’t do anything else. He also broke a huge mirror of ours. The next two times the professional didn’t bring a vacuum, even though we stated we have three dogs. They also left early both times. We FINALLY got a professional we liked last time. We marked him as our favorite and I made sure he was assigned to our next cleaning. Lo and behold, at the very last minute they switched it to a different professional. As I write this he is late to showing up. After each incident I contacted handy to try and get out of our contract since they have YET TO DELIVER ON THEIR SERVICES. Each time I was told I would have to pay $99 to cancel - even though I have now spent almost $1000 on services that have NOT BEEN AS ADVERTISED. The least I can do is warn anyone else - do not use handy!.HappytearsVersion: 10.34.0

✓ Terrible Customer serviceI said in the app to skip my cleaning 2 days before the scheduled cleaning. The day before I saw they had assigned a pro to come. I messaged her telling her not to come as I wouldn’t be home and had canceled it. She said I had to go through the app which I had. Well, my Handy tried to charge me for the service I didn’t get and had canceled. They said I didn’t cancel it! But they want my credit card info because it has changed since I last used them probably 2 years ago because we have done so much remodeling in our home and couldn’t have them come). I want to cancel my service with them and they won’t let me! Believe all the bad reviews you have read. I’ve had the same complaints. I’ve had pros complain about the rating I gave them, too because Handy won’t pay them the full amount if the rating isn’t high enough. They get paid very little as it is. And they send pros that live an hour away to my home! This company sends me emails everyday asking me to update my billing information so they can charge me for a service I didn’t receive! They also won’t let me cancel my plan. I’m basically kicked out of my app until I let them bill me. I still have someone scheduled to come every month that I have to go in and cancel. And that didn’t even work last month! Don’t use this company!!!!!.Pjoc49Version: 10.30.0

✓ HANDY IT SUPPORT IS UNRELIABLEI’ve been trying to claim $104 dollars for over 10 days now and whoever is running the app is not giving me any solutions. I’ve email their support team email and explain my case over and over again to numerous “handy workers” and still not being able to get payed for my work done..XhagsbamaVersion: 10.36.1

✓ Do not use this app! It’s a scam.I signed up for Handy for home cleaning services - the way it’s pitched to you is that you’re matched with a cleaner, and that they are vetted. This person then is the same cleaner you work with for however long you sign up for. For my first month, I was surprised when a person that was not my assigned cleaner showed up. I was told the regularly scheduled person was busy, which is strange bc they booked for the job so the only thing they should be busy with is this job. I let it go. The replacement did an ok job but I still had to clean up after they left. I ignored it thinking I’d get my regularly scheduled cleaner the next month. Except the same thing happened and when I told them it wasn’t professional, ok, or safe to send a stranger to my home, Handy handled it very poorly. I’m still trying to get someone to speak to me on the phone about it. Do NOT use this site - they oversell what they have to offer and ultimately don’t care if you’re not satisfied with the services or whether the folks signed up are professional or not. It’s a headache to connect with an actual person and you’re going to be stuck paying for services that were subpar or that you didn’t even get bc the Handy assigned to you is just not showing up as agreed..Nicetrybutno.Version: 10.36.1

✓ Avoid at all costI recently bought a beautiful wardrobe which cost me a fortune and me being me I decide I wanted a professional to assemble as I thought it would be better £580 wardrobe is now a joke after one of handy assembled it the rails are falling off the back it not attached to the wardrobe the holes are now too big cause the idiot used a drill when he wasn’t suppose to so now I have lost over £600 because of this joke of s handy man I’m absolutely livid.Miss_absolut3Version: 7.51.1

✓ Terrible Customer ServiceFuture customers spend your money elsewhere! The only reason I’m giving 2 stars is because the first time I used Handy’s cleaning service I was living in a different city and had no issues. Now that I’ve moved I decided to try using them again but it has been a horrible experience. I booked a cleaning pro for my home and when the day came I got a notification 1hr prior saying that the pro had to cancel last minute. I was then rescheduled for the following Monday. This time the pro simply never showed up but marked the job complete on the app 30mins past the scheduled appt time. I informed Handy and they just rescheduled me for the upcoming Friday with a $10 credit. Now Friday comes and once again an hr before the cleaning I get a cancellation notice with a reschedule to the following Monday. I was then fed up and wrote to customer service only to be just given another $10 credit to shut up. It seems that Handy’s approach to every complaint is to give you $10 however that’s not going to work with me. How about you actually provide a real response after finding the root cause to 3 consecutive cancellations. If there is limited pro availability in my new city then don’t offer the service here, it’s simple!.Utah CustomerVersion: 8.23.0

✓ CowboysHandy Plumber couldn't fix a simple issue with a toilet tank leaking into the bowl. Minutes after he left I discovered he'd also left the isolation valve leaking onto the floor. I called him repeatedly. He also ignored all my texts and then switched his phone off - A cowboy builder if ever there was one! Handy don’t have a telephone number and it took them an hour to respond to my email - no offer of another plumber, just 50% off order credited for future jobs - like I'll ever use them again!.Captain HavocVersion: 7.44.1

✓ Worst serviceExtremely dissatisfied. My cleaning pro cancelled half an hour before the booking. I understand that things come up and cancellation may be necessary. BUT at least refund the cost to me?? I don’t need your credits. I want to get another cleaner and pay them that amount - not through your app. Handy doesn’t have a customer service phone line so there is no one you can talk to..Vancouverite no. 1Version: 10.36.1

✓ Hire anyone and give little trainingCleaners can hardly do the basics. Cleaners often don’t show. The instructions don’t get saved for following cleanings. Can’t leave pictures on how to clean on App. Very poor quality, very poor support, and very poor training. Need to fix, then it could be a great service..AmegoevVersion: 10.36.1

✓ Read FB reviews and BBB profile FIRST!I made the mistake of falling for their bright and shiny ads on FB, lured me right in. Big mistake, I never read the reviews before hand. So I jumped right in, agreed to a 6 month service.. (you’ll be charged a large fee to cancel before then). It’s been five days since I signed up. I still don’t have a cleaner assigned to my appointment in two days. Little did I know, these “professionals” are NOT trained employees with an organized business but basically like Uber but for house cleaning. There’s zero commitment from the cleaners to pick up your cleaning request appointment. And if no one shows, the company will tell you sorry bout that how bout a discount for your next service, or so I’ve read. I’ll find out for certain IF someone actually shows this week. This business is not what they advertise. They are not like Merry Maids. Do yourself the favor and read the real reviews before falling for their “cheaper” prices. ALSO, their customer service has NO phone number. I’ve emailed them five times with my concerns and no one has yet to contact me. If no one shows and I’m still charged, I will be filing a fraud case with my credit union. #APPLE, you need to investigate for yourself and stop supporting these crooks on your AppStore!!!.NcEMTmedic13Version: 10.36.1

✓ Cancelled two mins before start timeTerrible.Shelbyk101Version: 10.37.0

✓ Stay Away! This is a cash trap!I joined only 2 days ago. Since then I’ve been charged 2 complete cleaning fees and 3 cancellation fees. I’ve had no cleaning yet! The minute you join and enter your card information, whatever you press in the app ends up being a charge on your card. Did you not like the random pro that was assigned to you and want to change it? £10. Do you need to change the dates because you didn’t realize the app was going to book cleaning for the next 4 weeks for you with random pro’s? £10. Do you need to add a booking? £80. You get charged for changing the time of cleaning even if the booking is in 1 week. Their 24 hour cancellation policy is a lie. They charge you fees no matter when you change a booking even if it is 2 weeks in advance. And the app is intentionally confusing. It doesn’t let you choose a pro initially so then you’re stuck with having to change things and BoOM! You guessed it! Cancellation fee galore! And good luck opting out of the app altogether. Then they slap you with a £90 something plan cancellation fee. This indeed is a scam. STAY AWAY!.Ahug79Version: 10.34.0

✓ This app is a SCAM!!!SCAM! SCAM! SCAM! Gave one star because could not give a zero. Awful service!!! Would never recommend Handy to anybody. Professionals picked to do cleaning service, based on good reviews, always cancelled at the last minute and someone without experience would take the booking and do an awful job that I still had to pay $118 for. Profiles of the “professionals” with good reviews seem fake. If a booking was cancelled by the client based on the change made by Handy at the last minute of the same booking date, on having a professional without experience do the service, there would be a $15 fee for cancelling within 24 hours of the booking. After letting Handy know about the bad cleaning experiences had from these inexperienced professionals, the “service satisfaction guarantee” from Handy was to reimburse me $20 just one time for awful services I paid $118 for. Customer service is the worst. There is no phone number to get in contact with, only an email which you have to wait for a response. They even have a membership cancellation fee of $99, billed no matter if you are dissatisfied with the services. The Handy app is a scam with lots of hidden fees that only benefit Handy. Again, the Handy app is a SCAM and it should be notified to all those considering to have a membership with not to fall on it..KalupsisVersion: 8.26.0

✓ Do not use Handy! I wish I didn’t have to give them one star!This is the first review I have ever written, so that should indicate the level of dissatisfaction I have with this company. I booked a pro through the Costco website (Handy must have a contract with Costco for assembly jobs) to mount our brand new 65’ tv to our wall. The pro cracked the screen while he was putting it up. I know accidents happen and I was expecting a quick resolution and replacement of my broken tv through Handy. I filed a claim report the day it happened (over a week ago), sent pictures, proof of purchase, and have called almost everyday to see if I could talk to someone in the claims department. I was told there was no way for me to get in touch with the claims department and that my case had been “escalated” and that I would hear from someone in the claims department by the end of this week. No one from claims has called or emailed. I did receive calls from people who have told me nothing useful except that they can’t put me in touch directly with claims. This morning I got an email saying now that they have not received my claim. Just how dysfunctional is this place ???? I called Costco and they are replacing my tv for free and who knows if I’ll ever hear from Handy, the company that actually should be replacing it. Costco-cancel your agreement with this company!!!.EB KAHVersion: 10.20.0

✓ Expensive and inconsistentWhile the concept of Handy is a good idea. The service differs from week to week meaning no relationship can be built with the people cleaning your house. The quality of service also varies. It’s impossible to cancel and if you get a refund from terrible service you can’t use it against the normal cleaning service you engage the app with. Wouldn’t recommend. Am only still with handy because they have me locked in for 3 months or I face a £60 cancellation fee..Lucywb88Version: 7.66.0

✓ Badly run business do not use!!First off it’s impossible to cancel your subscription so if you’re not 100% sure definitely do not sign up for one. I signed up for six months of cleaning because I’ve been working a lot and haven’t had the energy to clean lately. Every single time there has been a problem. From late cleaners, to cleaners getting lost, to being canceled on last minute. This past time a woman never showed up to my house but they still charged me because they said that she was “in the area” she never rang my door though. And she made up a lie that a man told her to get out and no one by name lives there when my full name is literally the first name on the mailbox? So anyways I emailed for a refund and they said sure just reschedule and we will only charge you for that one so I did. And I ended up paying for both. They refused to issue a refund for the first woman even though that is what they offered. After back and forth emailing for two weeks straight they finally offered me 50% back. Wow. Thanks a lot. I paid for a woman to come to the “area” never make it to my actually address and then make up a story about a scary man who told her to leave. So then I tried to cancel and like I said at first, nope it’s impossible. Don’t get involved with this company. There are way better more well-run companies in Chicago..IlsaTheJoeVersion: 10.34.0

✓ If you’re looking to make money bewareI tried this app because I figure it would be a good way to make income. I have over 20 years experience in renovating and repairing expertise. The jobs you get, you don’t have a choice as to a location(the jobs are all over GA), they show up and if you don’t claim them in a matter of seconds you lose out. The app makes the majority of the money, most jobs you will get are $30,$40,$50 jobs max $90. With the $30 jobs you’re building or setting up bed frames or desks or dressers(I once saw a pool table set up for $40!!!) That’s ridiculous! With $90 jobs you’re doing a lot of repairs. Maybe 3 or 4 different jobs. This is not a way to provide for your family. It’s a way to earn small side money. The creators should check and verify whether the pricing matches the customers description of the jobs because whoever joins this must understand you are waaay underpaid. The $90 job I did should have been minimum $350!!! But once you are booked (if you put open availability) if you cancel you get charged $20,$40,or more dollars depending on how long of a cancellation you give. The good thing is that you earn some money (not much) and can possibly build clientele if that’s what you’re looking to do..DutchessoffranceVersion: 8.4.1

✓ Handy ReviewWhile my pro did a good job, I was disappointed in the overall experience. I scheduled to have my children’s swing set assembled, the first appointment I paid for two hours, the gentleman could not finish and explained it was a two person job. I really liked how well he worked, so I asked if we could schedule again and how many hours, he said two, so I scheduled another two hour job and notated that it would take two people. The gentleman arrived promptly on the second appointment and began to work, but rather than two hours, it would take him four and a half hours, and he still didn’t finish due to nightfall. The gentleman explained that the company was supposed to assign a second person whom never showed up, and he would have to come back. I asked if I could schedule him again he said yes and it would only take 30 minutes to an hour to finish. However, I would later have to compensate the pro for the extended time( understandably). I didn’t realize that I would end up paying a total of $533 in total so far and the job is still not complete. I had to cancel the third appointment because it was for a minimum of two hours and it will only take thirty minutes and daylight to finish. The swing-set did not cost as much as I’ve paid for the service..JosieMonBVersion: 10.36.1

✓ Horrible cleaning serviceI’ve never written an app review before, but I need to warn others before they commit to a cleaning contract with Handy. Not only are the cleaners subpar (I’ve had 6 cleaners and only 2 of those have been of a decent standard, despite them scratching large streaks of paint off my kitchen cupboards!!) but the customer service is horrible, there is no option to call the company if there are issues (and I’ve had many with Handy not processing payment, despite multiple cards with sufficient funds. Handy was unhelpful in resolving this), and the fact you need to join a contract to access the weekly cleaning rate means that you are totally locked into this horrible app. In concept, Handy should be a great app, but unfortunately, I do not recommend..Sb_10101Version: 9.0.2

✓ Beware!I put in a request for some yard work. I was provided one person and from his description i gathered he was not a lawn care person but more of a tile/carpentry guy. I decided to just go ahead and book him as my job was weeding and didn’t require an expert although it led me to believe this organization doesn’t have many pros to pick from. Then 5 minutes before his Friday morning scheduled arrival time he cancelled and Handy sent me a notice that they could have someone there on Monday. And then there was a ‘cancel booking’ button. I decided I would just weed the yard myself over the weekend. I thought that was the end of it until Sunday night I noticed I had a notification that a different pro was scheduled to show up Monday. Since I had cancelled the booking I was like “what the hell?” So again there was a cancel button on the app. So again I clicked “cancel booking”. Again I didn’t think anymore of it until some dude shows up at my house Monday morning to pull weeds. I had already done the work and cancelled the booking so I told him to leave that I was sorry and that I had cancelled the booking and he should have been notified. Bottom line: handy charged my credit card $83 and told me sorry there was a misunderstanding and that I could have a $10 credit on my next booking. Sorry Handy, there won’t be a next booking and I’m going to fight this. I strongly urge you to not use this app or their services..Bethster513Version: 8.5.0

✓ DecentThe app and service is decent but their billing and payments is very sketch. They aren’t upfront with pricing and try to manipulate you into signing up for ongoing cleaning commitments, for 6 months, and then charge you if you no longer wish to proceed. I also encountered a pretty critical bug..Derek_514Version: 10.36.1

✓ Horrible experienceDo not use this service! I have scheduled numerous times. Every time, I make sure I’m home in time for the scheduled cleaning. I consistently get a message that the pro cancelled. Yet, the pro was never assigned. It’s extremely frustrating and ties up your schedule. Today. They assigned a pro and after an hour of waiting she was a no-show. This was the second time this has happened. I don’t usually give a negative review, but this is outrageous. They either cancel at the last minute, day of, so you have zero time to get someone else to clean and it’s usually when you have an event and you’re counting on your house being cleaned. If that doesn’t happen, they schedule a pro and the pro never shows up. I called the pro and she knew nothing about it. This entire company is poorly managed. They think giving a $10 discount for their constant mistakes and poor management will replace the time you wait and the predicament they put you in when they cancel at the last minute. I’m reasonable. I understand that things happen. I’ve given them many chances because I run a business a know that people are not dependable. This is outrageous. Unless you have a leisurely schedule and lots of time, don’t bother with this service. You’ll consistently get a false email saying g the pro cancelled at the last minute when in fact a pro was never assigned..HandydisastsrVersion: 10.36.1

Handy.com works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Handy.com.