- 65.0LEGITIMACY SCORE
- 68.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Sheetz® App Complaints & User Negative Comments 2024
Sheetz® app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sheetz®? Can you share your negative thoughts about sheetz®?
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Sheetz® for Negative User Reviews
✓ Worst Ordering AppIt took me 3 tries to figure out how to add just a credit card. That’s not even an option under pay. I had to buy a gift card and long and behold it finally asked my for my card info. After purchasing the gift card and trying to place an order it keeps telling me an unknown error has occurred. So now I have a Sheetz gift card I cannot use. Sheetz you just lost my business this morning over a malfunctioning app, with bad user friendliness. I’ve got 4 kids in the car with me, all I wanted was to order a coffee for curbside on my way to the park. I am not taking 4 kids in to do that. I was already on the fence about Sheetz. Now my mind is made up..Version: 7.5.0
✓ Unusable and Inconvenient App.My wife was coming home on a long trip and I was just trying to order her some food to pick up quickly so she could hit the road. I went through the whole process of ordering and when I tried to “Check In” it required MY phone to be at the Sheetz I ordered at in order for my wife to pick the food. My wife couldn’t pick up her food AND I had already paid for it. In terms of the functionality of this app - it has issues. I tried to put in a new car but it wouldn’t add it to my order. Additionally, when I entered my card into the app, I accidentally put in the wrong address and it doesn’t allow me to go back in and change it. Lots of inconvenient issues that majorly effected my attempt to order my wife some food for her long trip back home..Version: 7.22.0
✓ Latest Update - Not a fanLike the app a lot. Use it every day. Placing an MTO order when I leave my house and having it ready when I get to the store is a fantastic timesaver. I drive an EV now but when I’ve needed to fuel up the 2nd car the Fuel part works great. My gripe is with the Go portion. I use that every morning as well. Who’s bright idea was it to put every single size and flavor of fountain drink in there? Previously I just hit fountain and then extra large and was done. Now I have to scroll through the giant list to get to what I want. If the goal is to track which specific item is selling, that’s cool. Add a favorites option or something like you have for MTO so I can get to what I want quickly..Version: 7.19.0
✓ I love SheetzThe thing I love most about Sheetz is not the food or the service or even the hour in the bathroom after eating their food, it’s definitely the app. This app not only will delete your whole order after you click a simple back button out of your cart to add something, but it will also glitch and lock up whenever you decide to try an use your payment method in app! I’ve never used such an intuitive app that will keep me guessing on whether it’ll work or not! This is the best fun I’ve had since before COVID!.Version: 6.4.0
✓ Cannot online order-don’t waste your timeThis app used to be great but ever since it updated or I had to log in again because I got a new phone. I cannot online order. I have purchased two gift cards and added my credit cards several times. I won’t save any. I have lost my gift cards and money. I cannot add a payment. Tells me it cannot refresh my gift cards. Won’t even let me pay in store. Completely frustrating especially in times when you cannot spend time in the store..Version: 6.4.0
✓ Good…If It Works…When the app works, it is incredibly convenient to order ahead and avoid what amounts to a pretty long wait in store (in my area at least). The problem is the app doesn’t work as often as it does. My favorites, order history, and location are often lost with no explanation. Even more puzzling, the app can’t locate a store to even start an order despite the fact that I live within 2 miles of a location. The instances where I can’t order ahead cause me to take my business elsewhere that day. There are likely others who feel the same. Be better Sheetz….Version: 7.21.0
✓ Don’t Order MTO foodFor starters, when ordering your food, the “cancel” button is hidden by their logo at the bottom of the screen. Then you have the issue of not being able to cancel your order. The only reason why I would have to cancel my order would be that the ASAP option for picking up food is 60 minutes! I ordered the food in their parking lot so it isn't based on your location. And I picked the ASAP option too. There is no wait in store and other people are ordering on terminals and getting their food before mine..Version: 7.7.0
✓ 3rd time items ordered and paid for were missingNo one with Sheetz seems to know how to get refunds in missing items that were ordered. It’s stealing and law enforcement should get involved. I had previous orders where the same thing happened and I’m waiting over a year to hear back. 2 different stores on these recent orders. It’s ridiculous that the don’t even offer customer service on the app. They rarely reply or answer. Plus the app regularly rejects debit/credit cards that are perfectly good at any other app. Get your act together Sheetz. I’m done losing money to you..Version: 8.0.0
✓ Automatic brightness is roughI assume the app automatically increases screen brightness so the Sheetz card barcode can easily be scanned, but I’m sitting on a dark bus with other people and trying to place an order for when I get off, and my phone keeps becoming as bright as the sun. Not only is it just super annoying, but it’s preventing me from placing an order since I can’t do so without bothering other people..Version: 7.7.0
✓ Love sheetz, hate their app.Sheetz is great, more of them than not. Lately it’s been unusually bad but everything is unusually bad right now so it is what it is. The major issue with this app, is it malfunctions a lot. It will randomly send orders to the wrong store. It will randomly cancel orders, you can’t edit MTO favorites or even edit MTO food in checkout if you change your mind. The app is not what I’d expect from Sheetz, plus when these issues happen there is no way to get ahold of anyone to get refunds or get problems fixed. No customer support at all in the app and the staff in store have no clue how to interact with the app. Also it’s ridiculous that you can’t cancel orders ever. As soon as it’s placed, the option to cancel isn’t available. So if the app messes up there is no way to simply cancel it and order it correctly..Version: 7.10.0
✓ The App Works but They Don’t Care For CustomersRecently ANYTHING Sheetz could do to screw you over and nickel and dime you has been done. They removed a drink subscription, leaving only a useless fry subscription. They attempted to Jack up the prices previously by an extreme amount (I noticed it on a $3/4 dollar pizza jumping to $5 dollars, which was ultimately revoked). They are now removing their good brands, likes Gallikers, and replacing it with the cheapest options on the market to gain the greatest amount of profit. They even have removed most of the actual point rewards and replaced them with less preferred options, while ALSO Raising the costs for most of the reward options. I’m honestly done. I’m going to get food here and gas periodically, I won’t be able to 100% avoid it. But I have lost EVERY INCENTIVE TO GO HERE FOR MYSELF. My last straw was the removal of Gallikers tea. It ALWAYS SEEMS TO SELL OUT in my areas from popularity and I always get at least one a day. But I’ll never be caught drinking the Schneider Tea crap. Yes this review is a rant and the app works for me. But this app is an extension of the Sheetz Brand and I now believe this company is worth 1 Star. Please do something to communicate and ask your customers before you let solely your upper management change things..Version: 7.13.1
✓ PSA: Customer service rep sent me to SCAMMERS!!!!Called customer service today. I had issues with paying on the app and the website. The rep gave me another number to call. She read it to me several times, so I know for a fact I wrote the number down right. She also tells me that this is the only department that can take payment over the phone. I call the number and it’s an Indian lady. No automated system, no music. Just more Indian ppl in the background. The lady immediately asks for my debit card number to look up my account. I tell her my debit card isn’t linked to my account. She starts to say something else and the call ends. I call back and we have the same conversation as before. She tells me she cannot help me without the debit card number. I start questioning her and the call ends. I call Sheetz customer service back tell them what happened. They tell me that is not the right number and they can never take payment over the phone. So have scammers started working for big companies now? Are their employees getting paid by scammers to send customers to the scammers thinking they are talking to the same company? (Hope you could follow that, but I don’t know how else to say it.) This is crazy. I hope Sheetz actually looks into this and figures out who sent me to scammers. They said they would, but who knows if they really will. Just wanted to warn y’all. If you call and there is not music or automated system, it’s a scam!.Version: 6.10.0
✓ Pretty good for the most partThe only problem I have from time to time is when ordering I get an order received confirmation email, but the store says they never got the order. Sad part is there is only one store in my area. One improvement that could be made is give the option of ice, no ice and amounts of ice in fountain drinks. You're almost guaranteed a full cup of ice with a little sip of drink when ordering on app or online..Version: 7.5.0
✓ No Longer WorksI loved this app and used it often. Recently EVERY time I’ve tried to submit an order I get the following error message: Order Failed: Too many orders submitted from your browser in the last minute. I’ve reported the issue through the website and they suggested I clear my cache/history, delete the app then reload it, done all of that and it still doesn’t work. I’m missing out on rewards and deals because of this issue. Hope this gets fixed or else I’ll just have to delete the app, which is sad because I did enjoy using it when it worked..Version: 6.8.0
✓ Useless AppI added the app so that I could pre-order and pick up food at the drive through. Absolutely would not let me enter a method of payment. I had entered my email address incorrectly but even after I fixed it and verified my email address the app would never let me enter a credit card onto my wallet. I finally created a new account using a different email address and had no problems. This bug needs to be corrected..Version: 7.23.0
✓ I like the app when it works...I go to sheetz regularly because it’s convenient on my way back from work. I honestly think their rewards program is great and saves me money in the long run instead of not getting rewards from another gas station where I would be getting the same things. All that is great if only the consistently worked. I shouldn’t have to get lucky just to use reward points. Sometimes I don’t fill up on gas everyday but it would be nice to know on the days I do I have the opportunity to save a little. I can’t do that if the app doesn’t work..Version: 6.14.4
✓ Cannot add credit cardI was required to add a payment method to complete my order. This is fine, however when prompted for the expiration date, it only gave me the options for 11 (November) and 12 (December). My card does not expire on either of these months. I believe that this is an error with the app confusing an expiration date with a date of pickup or something, as it is November as if the date that I attempted the transaction. Please fix this and I’ll change my rating..Version: 7.28.0
✓ I expected more from SheetzLove the store, but the app doesn’t meet my expectations at all. Instead of giving you a number for your MTO order like in store ordering would, the order feature has them print your entire name on your bag. Great for creepy people to look you up by, thanks for that. There is also no functionality in the app to report that something was wrong with an order. I came out missing two items, with no idea how to report that, as no one ever answers the phone either. Wholly disappointing..Version: 6.19.0
✓ I’m having problems.I get notifications that I have special offers etc. . But I can’t access them. I keep getting the message oh Sheetz, update needed please update to the newest version. I updated as soon as I get this message. I went back to the app and the same please update message keeps popping up . Went back to the App Store and it says open, not update. I can’t update any further, but the app insists that I need to update to newest version before I can get access! Don’t know how to fix this. I’m tempted to take the app off my phone..Version: 7.13.1
✓ It’s okay when it worksFirst, please make the button for pumping gas more prominent. It’s at the bottom, and I have to look for it forever to find it. My other issue is, the app wouldn’t work at all yesterday. I had a very early morning meeting, so I tried to order breakfast for pickup, and the food menu would not load. I tried to later order for delivery at work, still wouldn’t load (small town, we have no other options for ordering food). Then I needed to stop for gas on the way home and when I tapped the pump and pay button, it wouldn’t recognize that I was at a Sheetz, even though I refreshed and restarted the app..Version: 8.4.0
✓ Not accurate on ‘Offerz’/Lost funds/Downhill AppI’ve been a Sheetz Freak for 3+ years and have witnessed the app slowly go downhill to the point where it is now actively untrustworthy. Whether ’Offerz’ being downright wrong (a recent purchase fell under all guidelines, but did not give discount) OR the loss of funds on a gift card that the staff at the Sheetz were unable to recover (payment terminal froze after payment and had to be hard reset by a team member…. Then re-rung with my gift card balance now zero), this app is no longer trustworthy. I will not be storing funds on this app and will continue to reevaluate my use of both this app and reasons to go to Sheetz..Version: 7.9.1
✓ So many bugs and issuesI got this app because I have a short lunch period at work and cannot afford to wait in line. Most days, I get a message that says there is a network connection error. So I close out and hop back in and try to place my order again, and am told I can’t order because I submitted too many orders in the last minute. Now, I’ve lost ALL my points because it kicked me out of my signed in status, and refuses to recognize my email address. I cannot sign back in. I tried to make a new account, but it won’t let me because my email is already in use. I won’t be supporting this app or the store with as much business as I used to. This is ridiculous..Version: 6.4.0
✓ IOS 15 REQUIREDI have had no problems using the app other than in the store (people stealing food, or the employees not putting it out) never had a problem using the “Sheetz go” on my phone or the “Gas and go” until the most recent update which requires IOS 15 and they won’t allow you to use the IOS 14.8 version of the app so now they’ve lost a customer used to ONLY stop at Sheetz due the the points you could use for money off gas and the 3¢ off the gallon with the Sheetz card but now it’s not worth it, gas is cheaper at other stations even after the 3¢ off. Sheetz used to be one of the better gas stations but it looks like they’re following in 7/11’s and BP’s footsteps to failure.Version: 7.13.1
✓ Can’t use any of my cards to pay?I don’t know why or what happened, but I’ve never had an issue paying before I go (which is my preferred method) but for some reason, using both the app and internet browser I get an error of “payment failed” and I’ve tried every card I have. I don’t understand what the issue could be, my bank said that they didn’t flag the card or anything of that nature, so I assume it’s the app.Version: 6.21.0
✓ UnreliableBuggiest app on my phone for sure. when it’s working, it’s really convenient. however it seems like every new update totally breaks it. I’ve uninstalled and reinstalled several times now to combat it not saving my account information or just not letting me log in at all. I go on my lunch break for work to grab Sheetz often, and whether or not I have enough time to eat is determined by the app and if it wants to work or not. today I will not have enough time because it told me my login credentials are wrong. I opted to reset my password, and the password it had on record is the one I was just entering. uninstalled and reinstalled; same issue. unreliable..Version: 6.4.0
✓ It needs an overhaulI have been trying to use this app for a while now, and it has been nothing but problems. My gift cards that I got and put into the app do not work, and have even stopped working in person, whether this is coincidence or because I entered them in the app, I don’t know. Whenever I try to refresh the page and see if the cards work, it’s shows an error saying it can’t refresh the gift cards. This app is also WAY more complicated than it needs to be. It is such an ordeal to try and pay ahead of time only to say that I still need to pay at the register. They need to simplify and rework the app, because it would drastically improve my day if I can actually order and pay on the phone and pick it up on my way to work..Version: 6.27.0
✓ App keeps changing prices and removing dealsToo many random changes in the app with prices going up and down. Sales are good but original pricing is high compared to other fast food. (Example: deal 6 tacos for $6 was decent but regular price is 5.39 for only 3 tacos!! Their tacos are not that good lol) Most the food here is good but some isn’t. Update: They removed breakfast items on the valuez section again.. Too much app changing. First the .99 coffee deal disappeared and now the “valuez” section is completely gone. Why wouldn’t anyone just go to McDonald's to pay $8+ for a combo..Version: 7.23.0
✓ Still a Lousy appEvery time I try to use an offer I load it onto my card, pick up the item, give the card and item to the attendant, they ring it up and tell me the price - it’s always full retail. Then we just stare at each other. From what they say the discounted price doesn’t show until they “tender” the sale, which they don’t do until I pay. I tried it their way once and my credit card was charged the full price, they had to cancel the sale and ring it up again. A month ago I had to replace the credit card assigned to my account. I deleted the old one then went to add the new one, I get a message that something is wrong and to call support, which I did. It’s been a month now and I still can’t add the card onto the app. Card is good, information is good, the app and website just doesn’t allow me to add it. Haven’t heard from support yet..Version: 6.14.5
✓ Please don't let me order food 45 minutes away without confirmingIt would be nice if they would make sure you wanted to order food 30 miles away. Glad I got to waste time and money just to have no lunch. Obviously, this was user error. But it would be a fantastic feature to have the app ask if you're sure you want to order from a store that's 45 minutes away from you. That way, happy customer and no wasted food. Since I don't have any lunch, at least I've got time to write this. I think I'll just stick to Rutter's since i actually like their food to some degree and they have better options. Sheetz was just meant to keep me from being hungry at work but instead just soured my mood..Version: 7.20.1
✓ Forces unwanted system updateThe only thing I use the app for is to use points for gas discounts since all other functions don’t seem to work most of the time. Today it’s a forced update when I’m obviously not in WiFi and surely don’t want the headache from all the new issues with iOS versions. The prompt says I can download the most recent app that will work with my phone but when I click to download that, it pops up the same error. Also I didn’t like the removal of the coffee subscription..Version: 7.19.0
🙂 Sheetz® Positive Reviews
Sheetz® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sheetz®.
⛔ Sheetz® Problems
