- 61.5LEGITIMACY SCORE
- 74.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
SurfEasy VPN - WiFi Proxy App Complaints & User Negative Comments 2024
SurfEasy VPN - WiFi Proxy app received 88 complaints, negative comments and reviews by users. Have you ever had a bad experience using SurfEasy VPN - WiFi Proxy? Can you share your negative thoughts about surfeasy vpn - wifi proxy?
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SurfEasy VPN - WiFi Proxy for Negative User Reviews
✓ ExpensiveAlmost everything costs money!!!!😡😡😡😡.Version: 4.6.6
✓ Tricks you into paying.After my trial, the app kept popping up trying to get me to purchase the package - I pressed cancel numerous times and it kept coming up. When I pressed the home button to use my other apps and it confirmed my purchase even though I did not want to buy it!.Version: 4.6.1
✓ Using it as a secondary.App is great—however, it could have more features to it for non-plan/free trial users. App looks more appealing than any other VPN I know out there, but here are some suggestions: 1) Advertise it • this app definitely needs more attention, and ads are the way. 2) Unlimited Data • The main reason I use this as a secondary, is because it doesn’t have unlimited. I mean writing this gives me 100mb which lasts me forever but still. 3) It’s kind of slow? • Betternet, another VPN, has faster and unlimited data which is why I use it more. To summarize, this app is great but there is better ones out there, this app is mainly for users who will play not who would rather just use with ads and slower speed..Version: 4.6.4
✓ Used to workI used this service for years and it used to work well. The past year has been going downhill. It has constant issues connecting and maintaining the connection. It became really frustrating and unreliable to the point that I couldn’t trust it to allow me to do anything sensitive on public WiFi. I attempted to contact support but never received a reply. I tried reinstalling but that didn’t fix anything. Now I have given up. Just going to switch to a different service unless something changes..Version: 4.6.6
✓ TemperamentalI had some issues at the beginning but a couple of deletes and reinstalls resolved however like a bad smell the issues with the app continue. Activate the app and the connection my to router cuts out ! Delete the app ( cos the app dashboard freezes) and my wifi clicks back into action. This used to be great app reliable & stable. Surf easy need to be mindful there are other VPN’s out there & continued poor reviews could well result in your subscribers ending their subscriptions. I know I’m one of them..Version: 4.6.6
✓ Cannot open app.Within the span of a second the app crashes... There's a very limited amount of vpns available for my iOS version so this is very unfortunate indeed..Version: 4.6.8
✓ DreadfulGet continual Emails asking for the same information, when I have already responded with the requested information. It’s not working, it’s still not working and it’s still not working since iOS 15 update. Sort it out and give me a refund for the period it didn’t work..Version: 4.6.8
✓ Extremely poor customer response and functionalityI’ve been using this vpn for over one year but recently have had very annoying functionality. Since Apple upgraded to version 11 my IPad constantly drops connection with the internet. I have to go into settings and using the slider to ‘wake’ up the vpn to force the connection on. This can be over 20 times per day. I’ve contacted Surfeasy twice about this with no response at both the onset of the problem and only yesterday. Clearly they are uninterested or incapable of rectifying the incompatibility of Surfeasy with version 11 of IOS. In between I’ve had BT check the internet connection twice and it has been optimized. I’ve changed my router and have tested all other possible alternative explanations. I’ve turned it off and there’s been no more disconnections. It is extremely frustrating to have such a compromise of functionality without any potential solution. So as I indicated To Surfeasy in my request for assistance yesterday I’m off to another vpn and I recommend that you steer clear unless you won’t be using this on an iPad..Version: 4.6.1
✓ 大陆的速度一般就是这样.Version: 4.6.7
✓ Can not connect to Samsung noteI’ve tried and tried but it keeps saying it cannot connect to API(1005). I’ve emailed SurfEasy but they never respond . It won’t let me connect to my home Wi-Fi on my cellular iPhone 8+. All other devices that are not running on a cellular provider work just fine . I deleted the app and my wifi connected automatically. You people at surfeasy need to respond to your customer complaints. Why is SurfEasy avoiding its customers complaints ?? I’ve yet to receive a reply from an email I sent them last week. What gives? Are you legit or not ??.Version: 4.6.7
✓ Subscription problemsI cancelled my annual subscription for this some months ago thru the app, but it automatically billed me again..Version: 4.4
✓ Not stableIt worked great for the first few months of my subscription. Since last summer it has been spotty at best. The vpn cuts out constantly and I find that when I need it most, such as making an online purchase, it’s not even on. I cancelled my subscription. Waste of my money. The iOS app interface doesn’t work very well. I can’t view the map and can only turn on or off but it cuts itself out anyway. Very disappointed..Version: 4.6.1
✓ MoreNeeds improvement.Version: 4.6.6
✓ Doesn’t work! Think twice before subscribing!Some lucky people get a response from the developer. I get none. So, I’m still paying for something that doesn’t work! How can that be correct? But with Apple & SurfEasy passing the buck between we, the consumers, have no chance. Think twice before subscribing; I will in future! No response from the developer to the review which I submitted (see below). Says it all! Doesn’t work in the country I want it for. Developer admits it doesn’t work in that country but refuses to refund and Apple won’t refund either. Very bad!!!.Version: 4.6.6
✓ False HopeWorks great until you want to turn it off. When I press turn off it jumps to internet page that jumps to more installation criteria. Ditching it..Version: 3.0.1
✓ UnreliableThis app is completely unreliable keeps disconnecting at least 2-3 times a day .so please make some updates on this SurfEasy it not had any for 10 months why over due for a app today most apps get a update every couple of weeks But this SurfEasy hasn’t a a single thing done it for almost a year..Version: 4.6.6
✓ Scams you out of your money...I tried a small portion of the free trial and and then deleted the app and purchased another VPN blocker. App/developer continued to drain my iTunes account of funds until I had nothing left. By the time I realized it was too late to request my money get refunded. Lost $60 with this app..Version: 4.6.5
✓ Doesn’t always stay connectedThe app works but it turns off on its own, from time to time so, I have to check often to make sure my connection is still protected. Many times, I’d check to find the VPN off and I’d have no idea how long my connection was unprotected. It wasn’t like this long ago. The app was, at one time, very reliable and when I’d check if the VPN was still on, I’d find that it was. It was very reassuring. I hope SurfEasy can get back to that level of security again 🤞🏽..Version: 4.6.8
✓ Not installing / workingI’ve been paying for this app for several years now. However over the past 2 months it hasn’t worked even after reinstalling. I’ve contacted SurfEasy via the app support and email and all I receive is an automated message. I don’t think I will be paying again. Reminder set to stop the standing order!.Version: 4.6.8
✓ Problem subscriptionI have a subscription from their website and recently also bought annual subscription from App Store. When other sun expired I can’t log in and no way to log in using the new subscription which is paid for the year via App Store. So I have a year paid that cannot use. My login was jheaney@live now expired. How to utilize login from App Store account. I never set up login details and it’s expired via old external direct account. Do not want to subscribe again bc can’t contact them..Version: 4.6.8
✓ No update in 2 yearsThe app hasn’t been updated in 2 years. Do you really want to spend money on an app the developer has abandoned? No wonder why it doesn’t work and there’s no longer customer support. Think about it. They will probably deploy a new app (with the same name) but it will be subscription-based. Good luck with that 🤷🏾♂️..Version: 4.6.8
✓ Waste of money, app doesn’t workI bought a year subscription of unlimited use of this app. It was a complete waste of money as it’s not unlimited like I paid for. A much better VPN is Onavo at least it’s free and will permanently work. Don’t trust SurfEasy it’s simply a scam.Version: 4.6.5
✓ Doesn’t connect muchTitle says it all..Version: 4.6.6
✓ Flawed and ineffective app and apathetic developer and customer service.I have reported this countless times: the VPN turns itself off and turns off Wi-Fi connectivity, constantly, every few minutes. It is a cycle. When I attempt to turn it back on, it takes several tries. This is the only reliable thing about this VPN- that this will happen over and over and over, without exaggeration nor embellishment. And I constantly send a diagnostic report. The fact that this is ongoing, for a couple of years now, and worsening, shows that those responsible for maintaining this app do not care about its subscribers. My only fault is that I neglect to cancel my annual renewal subscription. So much of my valuable time is wasted trying to relaunch the app and write then send a diagnostic report. I’ll now post this as a review on the App Store to discourage others from wasting their hard-earned money on this flawed app AND poor to non-existent customer service..Version: 4.6.7
✓ Problem to use in ChinaInstalled this app for all my devices and made sure they all signed in before I came into mainland China. It worked constantly (connects and disconnects) in the first 3weeks then started to fail to connect, possibly been signed out for some (?) reason, where there was still one week before the monthly subscription would expire. It won’t work anymore once it’s been signed out or the sign-in expires during staying in the firewall..Version: 4.6.5
✓ LacklustreI’ve been using SurfEasy’s ultimate plan on my computer for about two years now and it’s been my favourite, but the mobile version is horrendous. The VPN doesn’t stay on nor does it reconnect even with direct connection on, additionally with locking your phone, it turns off unless you have an on going connection via your music playing in background. It doesn’t block majority of trackers (social-media apps like, Instagram, Tumblr, Google Analytics, etc.), either. Moreover, I can see everything that goes through my DNS; I have to download an additional application to compensate with the majority of the third-party trackers that SurfEasy allows through. I hope these are but obstreperous bugs and that they’ll amalgamate into something that holds true with “encryption”, it remains one star until this gets fixed..Version: 4.6.6
✓ Says VPN on but no change in IPHave used this app for several years. But now I can’ get it to use a different IP address than my own. It shows the VPN icon and says I’m protected but map and IP address show nothing has changed. I’ve toggled to different countries and back to US or optimized and it still ends up using my personal IP address. 1-star for this plus how do I know my communication is encrypted?? Beware, check your IP address before and after turning it on..Version: 4.6.8
✓ Obligatory Rate for Free Extra DataJust started using because of downloading it for Opera web browser on my phone. I don’t generally care for VPNs. Tried Nord a year ago and all it [seemed to do] was slow my internet down. Rating for the extra data for my PC, but am curious to see how it works on my phone. Will update rate after some time has passed..Version: 4.6.6
✓ Wish I could give it 0 starsI got a pop up on my phone telling me that I had 6 viruses, which i later found out was a scam. It told me to get this app so I did. When I realised you had to pay for it, I went to click the home button to go to the home screen and delete the app,but as soon as i did it asked me to put my fingerprint in to purchase it. So I accidentally paid for it. Since I am new to Apple I thought that if I just deleted the app the payment would go away. Now I realize that it charged me for this month and the next month.I didn’t even use the service. I want my money back. I have canceled the subscription..Version: 4.6.1
✓ Hard to sign upI paid for the sub via ios app and there was no sign up option. Found it on the website after some digging..Version: 4.6.8
✓ TrashThis is the worst thing ever🙁.Version: 4.6.4
✓ Can’t runWhen ever I turn on the VPN I’m unable to use the internet. If that was the way you intended it, then yes no one can track or trace me then.Version: 4.6.8
✓ Google still knows where I amDoesn’t fake location.Version: 4.6.8
✓ Not goodI used this app for free and it worked somewhat okay. I purchased a 1 month subscription and it wont even connect to the internet. I turn Surfeasy off and the internet is working, when i turn it on it wont work. Disappointed, paying for something that doesnt work is irritating. No recommendations, hotspot is better and problem free. When you sign up you get automatically signed up for subscription which I forgot about, I added an iTunes card and they took 33$ for the yearly subscription which I have no use for. Click app support and the page just freezes and doesn’t take you anywhere. I’d like a refund please..Version: 4.6.4
✓ Generally good, but notifications include adsWorks for my purposes, which is only occasional use for browsing and viewing limited amounts of media in other countries. I don’t leave it on all the time because that slows things down. Recent strike against the app: its notifications include ads for expanded levels of its services. Developers who use notifications for ads need to think again..Version: 4.6.6
✓ Meh...I don’t really care for the fact that if I don’t want to pay for a service I’ve never tried that I have to do all these things (like leave a review) to “earn data/rewards”. Only reason I even looked into it is because it was offered on my computer. I won’t bother pay for a subscription. I honestly don’t see how effective it is..Version: 4.6.6
✓ Won't even install anymoreNew review: I deleted and reinstalled but the VPN profile won't install when I respond to the prompt to install it. It was burning up data a mile a minute a couple months ago; now it's totally unusable. No response from customer service. I'm over it. I need to find a reliable VPN service , and clearly I can't get that unless I pay for it. These could have been the guys I paid, but the app went crazy and then dead. Recent review:A very good free service with almost no dropouts and the advantage of changing locations and appearances all over the world. However, the mbs of data are currently burning up at the rate of practically 1 a minute and before you know it your free monthly allotment of data is gone..Version: 4.6.8
✓ LolIdrc but screw yall lol.Version: 4.6.6
✓ Fantastic appApp won't load past log in screen. Top coding. Great product. Highly recommended if you are looking for an excuse to throw your phone out the window..Version: 3.0.1
✓ Was happy but not now-cancelingI have used this vpn for several years and it had glitches but overall I was happy. It worked on my pc, iphones and pads. It slowd the download speeds about 30-50% but I could work around that. Recently though minor glitches have become major headaches. My ios devices lose vpn every hour or so which causes apps and web sites to lockup. My windows desktop loses vpn, gives me a error msg that a hotspot needs sign in. My computer is on ethernet and doesn't have wifi enabled. I have to restart my computer to regain internet. Tried to reach support but they came back and said they were busy and would contact me. Never did. Cancelled my service today. Will try another vpn.Version: 4.6.4
✓ RUBBISH!¡!¡!Absolutely RUBBISH I had to buy a brand new phone because I thought it was broken, turns out this app after a while stops your phone from connecting to the internet! I’ve now lost £500 and no one wants my phone! GREAT! My 6 year old daughter was going to have her first ever birthday party but I couldn’t afford it because I’m a single mum with no support money. I definitely wouldn’t advise getting this app. I’ve contacted the people thousands of times and they’ve never got back to me!.Version: 4.6.4
✓ Stopped working a few months ago, now word after multiple support requestsTrying one more time to see if vpn will connect. Stopped a few months ago, uninstall, reboot, reinstall and all other troubleshooting I could think of since sent multiple support requests. Just tried again and never get past loop of being asked for device password when starting connect vpn. Asks if I want to allow vpn configuration. Then fails to connect, which is where I left off before now that I have been through the process again. Waste of money at this point. Works fine on MacBook and windows. Just iOS doesn't work. Stay away. App Dev: I tried for 6 months to get help. Moved on to another product in December and you just getting back to me in August?! Great example of the quality of your customer service and why you lost me as a customer. Potential customers, you have been warned!!! Stay away!!! Would give -5 stars if I could..Version: 4.6.5
✓ Pricing structure is confusingJust started free trial so will see how it goes. Costs are confusing for sure..Version: 4.5
✓ No longer connects after being forced to switch from monthly to annual subscriptionAs per title, surfeasy cancelled my monthly subscription without notice. Doubled the new monthly cost or offered the same or a ver slightly cheaper annual price. Having used surfeasy, with very few issues, for several years I took the annual route, having now done so I find it no longer connects on the iPad. 2 days of subscription lost. It looks like I will have to cancel and find a new app..Version: 4.6.8
✓ No good for what I’m looking for.I have trouble posting comments on YouTube. It will appear as tho my comment was posted but if I sign out of YouTube my comment disappears. I don’t believe other people can read them. I got this VPN in the hopes that it would cover my IP address in order to be able to post but it not working. Maybe that not what a VPN is for but if it is your service is garbage!!.Version: 4.6.7
✓ How do you remove your free trial?Could you please tell me how to remove the free trial because I didn’t want to be paid I just wanted to try but I didn’t really like it sorry.Version: 4.6.4
✓ Garbage, garbage, garbage, garbage, garbageNew update, same garbage. 4 months no fix. Same old canned automatic responses to emails. Same old lack of responses for an update on status of fix. Same old garbage broken product. Watch, it’ll be the same canned garbage speech response to this “Oh golly gee! We the developers really care! Contact us at our b.s. email service address and we’ll find a fix! We really do care!” Do yourself a favor and save your money, save your time. Look elsewhere for a quality product with qualified, competent technical support. This is a garbage product and the support staff is either incompetent or just don’t care about the quality of their product. I’m so frustrated with their terrible product, terrible customer service, and terrible technical support that I’m actually finding more joy in telling people how pathetic their company and product are than using one of the million actual entertainment apps available that actually do work and are competently supported..Version: 4.6.6
✓ Used to good...then it went downhillThe VPN app used to be good but then after an update about a year ago it started to go downhill fast...to a point that now I keep getting a ''no internet connection'' error when I open a browser (although there is connection as the other 7 devices not using SurfEasy we have all connect fine...) or a 503 service unavailable error like 60 to 70% of the times I open a browser. The funny thing is that if I keep refreshing the browser page it goes back and forth between the no internet connection error and the 503 one until at some point it connects to the site..Version: 4.6.1
✓ HorrendousIf I could give no stars I would. Customer service non existent I have send numerous emails and reported multiple faults to no avail the app rarely works In fact I cannot remember when I last used it and it actually did what it is supposed to do. For £40a year I would defiantly look else where this one is total rubbish.Version: 4.6.4
✓ Going elsewhereI’ve been a user for several years. Many updates are buggy at first. I am always nervous about updating and breaking it. Which happened this time AGAIN. I Have a month left in my subscription, but I can’t take it anymore. I’m trying another VPN service. I have never tried a different VPN so maybe the outages and disconnects are to be expected... I guess I’ll find out. I tried to call in today and kept going to voicemail. I used to be able to get tech support, but now it is harder than ever. If they would have picked up the phone I would still be a customer..Version: 4.6
✓ Lack of supportI had used this "software" for a year but more than six of these months were just problems: the vpn didn't' work with Mac only on phones/tablets. After I sent many emails to costumer support and received automatic step answers the answers I decided to call them. The tec guy on CS told " that is a Mac problem..." So, I decided to change the software for another one. I'm really happy now with another option that works with Mac. In these days perhaps is too hard to fix bugs, for surfeasy is "easy" blame apple than fix the bugs. Don't spend your money and time with this app, try another one..Version: 4.6.6
✓ Should have listened to reviewersThis product was recommended to me my someone who is in the security business. Said this what he has on all of his personal stuff. So I gave it a chance even though reviewers said run away. I had it installed on two iOS devices and a laptop running Windows 10. I would not stay running on any device I had it installed on. Pushed the button to turn it on and it would give me the endless spinning wheel and then would go right back to red indicating the service was not running and leaving me unprotected. Now this would have been easier to accept had it been happening on either the iOS or Windows platform, but it was doing the exact same thing on both OS. Indicating to me this was a bigger issue that I was above my pay grade. The support section was useless on this subject. I really wanted this product to work because it was so highly recommended by someone I thought knew what they were talking about and it was the product they used personally to protect themselves..Version: 4.6.7
✓ Not sure what is happening with this appI have to keep deleting and reinstalling this app as the system says it is on but the app says experiencing problems. I have written to support but no reply. It also says I can buy unlimited usage but have this already. Not sure I will continue with this on renewal..Version: 4.6.6
✓ Good to terribleIt used to be good but it’s one of the worst VPN- since last 2 updates it won’t connect via cellular network or wifi even when the coverage is excellent. Servers only in few countries, expensive plans and no longer good..Version: 4.6.4
✓ Bad customer service, bad user experienceI’ve contacted customer support through email, chat, phone and I can’t get through to anyone. The service does not work, I keep getting told to “Restore Purchase” and that doesn’t work either. So now I’ve wasted $9.99 that was never what I wanted to purchase anyway, I was trying to purchase the monthly $4.99 plan instead but they defaulted to that option. This whole thing a a joke and a really bad experience. Take your money elsewhere..Version: 4.6.4
✓ Unstable - blocks internet- crashesDo not buy this app. I initially used the free one and did not experience any issues. I paid for the yearly subscription and immediately started seeing issues. These included: 1) failures to establish vpn 2) vpn became stale and blocked all internet 3) had to constantly turn on and off the vpn to get connectivity flowing again 4) crazy latency in all devices. Do yourself a favor and save the money. This development team is a joke and when you submit tickets you get no resolution and no real help. I’m not interested in QA’ing their product. Go with the competition..Version: 4.6.1
✓ Worse than uselessYou can write off customer support as it is non existent. They break promises they are happy to take your money via iTunes and do little or nothing when support is needed I have paid good money twice and still get atrocious service and it was because of following their instructions I end up paying twice. They do not keep to their promises. I wish I had not come across this company.Version: 4.6.5
✓ Used to be perfect but latest version does not work on my iPad nor computerI have spoken with them 3 times and sent numerous messages but issue is not fixed. They need to fix their program EVERY time I open my iPad or restart web , or the Surfeasy program the map is blank, it does not show anything after a “Safe and Secure OP Adrees” & “You’re SecurelyConnected to:” I have wasted hours trying to fix this The best I can do is a work around I discovered. But I have to do it every time, many times each day, when I discover the program has stopped working. I reopen Surfeasy ( of course getting all blank s on the screen ) then go to the side panel & select a new region and the app will work ....for a short while. As to working on my iMax High Sierra, they need to fix their program. I installed it but there is no indication that it is even working or even there!.Version: 4.6.8
✓ Once was good, now terribleHave used this app for a long time and was generally happy. Past few months it has gotten to the point where it just will not connect. iPad Air, iOS 10.3. Have deleted and reinstalled several times but makes no difference. For 3 bucks a month would at least expect it to work. Looking for something else. Meanwhile I've been totally unable to remove this app from my iPad. Tried everything, even followed their instructions (!) and still can't get rid of it..Version: 4.5
✓ Not workingThis app has stopped working on my iPhone and iPad. What is going on? iOS 12.1. This app will not install a profile it just keeps recirculating back to ‘Allow’. It has been like this for months. I try to access the app website but Safari says it cannot establish a secure connection to theserver. Come on guys I have paid for this service. Also still not working on my iPhone. Months after not working I have a modest refund. Company claimed to know there was an issue but no sign that it has been fixed. What a time waster..Version: 4.6.6
✓ Bunch of thievesBe very careful with this. It was incredibly glitchy. Kept dropping out, when I tried turning it off to use the internet normally it kept interrupting and then dropping out. I had no choice but to delete the app so that I could get online. Of course, this is after I subscribed so I’m down a years subscription. Absolute scam..Version: 4.6.8
✓ Do not work any moreI’m using this app for 3 years now but this year, when I use it in Florida, even if I set Canada as my country, TVA tells me that It does not work in my country..Version: 4.6.7
✓ Terrible support!!I’ve contacted support for months and not a single reply. Tried everything to get help on a product I’ve paid for. I DO NOT recommend this app!.Version: 4.6.8
✓ No connection, no communicationI have used SurfEasy for several years. I was recently informed that my subscription had expired despite being on annual renewal. Renewed subscription and updated content. Still will not connect on my iPad, ios15. No communication whatsoever from developer. BUYER BEWARE. I have cancelled my subscription and deleted the app..Version: 4.6.8
✓ Keeps connecting without asking.I’ve had this app a long time to use internationally, however the latest version keeps connecting even when auto connect is disabled. I’ve reset my network settings to default and it still does it. Very frustrating! I’m going to have to delete and wait for an update..Version: 4.6.4
✓ VPN won’t turn on at allVery disappointed with the service received for over 1 month now. Nothing has been done to fix the problem and every time I contact them I get another ticket to answer the same questions and get into the queue again. Not happy at all. Still no VPN on my IPAD and nobody has done anything or contacted me. Not happy.Version: 4.6.6
✓ Will not uninstall when deleted.I can’t get this off my ipad or iphone even after deleting the app. It still shows up as a vpn in my device VPN settings, and in my list of installed apps still shows up as needing an update even though the app icon is gone and the app supposedly deleted. This problem goes back as far as my iphone 4, which after deleting the app, I could still enable and use the VPN even though the app had been deleted. If I enable it on my current devices, since my subscription expired, it completely disables internet access, won’t even let me drop back to the limited free mode. I am having weird network/hotspot problems on both devices that neither Apple or Verizon can figure out and need to uninstall all networking apps that might be causing the problem, before having to resort to scrubbing everything with a complete reset...Version: 4.6.8
✓ Can't Create AccountI downloaded this ap on my phone. It creates a subscription. Then, it does not do anything. It simply sits there on the 5th page you hae to scroll over to get to and says, "Loading Subscription Details" and hangs... The sign in screen works - but it never lets the user create and account to sign into... I simply took it off my machine, (had to cancel my subscription at the Ap store or would have been charged every month), and will find a VPN service that works..Version: 4.6.8
✓ SharjahDdjdj.Version: 4.6.6
✓ On / Off button on iOS dose not workI subscribe to this app on iOS using an iPad, recently the on off button does not work. Only way to switch it off is to delete the app and then reinstall until the next time you want to switch it off and repeat the delete process. Very frustrating.Version: 4.6.6
✓ Avoid - no customer supportStarted well so decided to subscribe for 5 users. VPN does run slow but acceptable for price however recently the apps & websites I subscribed for will no longer run - messages such as no network connection. Tried a free alternative VPN provider & all worked fine. Tried to get help from Surfeasy - no response & support page won’t even load. Will be cancelling subscription & don’t recommend you subscribe as clearly no support when things go wrong..Version: 4.6.1
✓ NOT WORTH TWO CENT 😡!!!!!I didn’t even know I had this app downloaded on my phone until I happened to see the subscription billed on my bank statement. Needless to say, I deleted it immediately, because it’s a JOKE! Every time I search the web for jobs, I start getting flooded with phone calls from schools wanting me to go back to school and get a degree. From what I read about this app, it’s supposed to let you surf the web without anyone knowing what your looking at. Well obviously they’re watching my every move. 👎🏻.Version: 4.6.6
✓ Charged my phone without my knowledge for monthsI tried the fee version of the app and deleted it before it expired thinking that would end the subscription, but little to my knowledge they had been charging me $10 a month for months and once my phone started giving me the “verify to install an app” message I knew something was up. Once I checked my purchase history and saw I was infuriated, and couldn’t even reinstall the app to fix this nonsense until I paid this “$10:95” outstanding bill. I even called the apps customer support but got “no operators available at the moment”. What a scam..Version: 4.6.5
✓ Mixed ReactionsAt first brilliant, but since it stopped working customer service appalling! I am fed up emailing. I had a response at first and tried what was advised but this did not work. I emailed again, they said it was a bug and they would let me know when it was fixed. Over three weeks and problem still not sorted! Truly awful service..Version: 4.6.5
✓ Doesn’t work for NetflixIs there anything more to say.Version: 4.6.7
✓ Bug in the appHave used this app successfully for a few years but over the last 2 weeks it has stopped working. They say there is a bug in the app. Rang them a couple of times. No response from emails yet as to how long a fix will be. Last update 2 months ago. Seems to be an issue of compatibility with latest version of iOS.Version: 4.6.6
✓ Works wellUsually when i try to connect the first time, the app will freeze and I have to re-open it to connect. Other than that it works great..Version: 4.6.6
✓ So far, so so good...I just installed this on my laptop and signed up for the free plan. I'm collecting rewards right now which is a nice feature. I really don't know enough about it to leave an accurate review. One thing I am noticing is it keeps disconnecting and saying I don't have an internet connection when I do. It just did it again while I was typing this. Not sure what that's all about and that's why I rated it 3 out of 5 stars..Version: 4.6.8
✓ Poor customer serviceI have been using Surf easy for last few years and it was okay till suddenly it stopped working . From app I contacted support multiple times with no response , after 2 days I deleted app and try to restore and it did not worked luckily it had option to email support which I did and they could not find any records , seriously shows in my subscription as valid subscription , after back and forth with customer service and providing all the proof of valid subscription including receipt , I get this email While reviewing your receipt, the date mentioned was Jul 1, 2019 valid until Jul 1, 2020. So, in 4 days your subscription is expiring. Please check if you have a latest receipt for the recent charges, as you might have mistakenly sent the old receipt. Best Regards, Manish SurfEasy Support Team Wow dude today’s date is Jun 26 and this guy is asking for subscription from July 1 while still subscription is valid . What kind of operations SurfEasy is running . Apple need to take action against this kind of app developers who are not honoring the subscription commitment Update , Now the dudes at SurfEasy are saying they need receipt in PDF format , what a joke Apple does sends email of subscription renewal not a PDF . Apple take action against this kind of companies who are using your platform to not honor the commitment and take contract breach as part of the there BAU.Version: 4.6.8
✓ Last updated 4 years ago and no longer usableI have been using SurfEasy over 5 years and I didn’t notice it. Today, I upgraded my iPhone and have to reinstall VPN profile. However, due to being so out-dated, reinstalling VPN profile is not possible due to it keeps crashing. Until this is fixed, please do not subscribe or renew since it won’t work if you have to setup again..Version: 4.6.8
✓ I second "garbage, garbage..." etc.I've tried cancelling my subscription twice. The app is built to give the user the run-around -- I can't even access the View Plans page, where the rumored Trash Bin for cancelling is located. I haven't even been able to log in unless my iPhone auto-logs me in. I have tried to reach out to customer service, but like other reviewers, I've just gotten the run-around there too. But you guessed it: Every month like clockwork, SurfEasy charges me $2.99. Sickening..Version: 4.6.6
✓ Does Not WorkPlease do not buy this service. It stop working on iPhones in April 2019 and they have no clue why it doesn’t work or when it will work . However they have no problem charging you for a year worth of services upfront and then saying we don’t have a clue when you can use it !!! I quote from 14 days ago : David (SurfEasy) May 7, 09:05 EDT Hi there, We apologize for the issue you are experiencing. We are currently aware of the issue you have reported and our Development Team is looking into this issue to work towards a solution. We have tagged this ticket and we will be able to update you once more information becomes available. We apologize for the inconvenience caused and we thank you for your patience. Kind regards, David SurfEasy Support Team.Version: 4.6.6
✓ Little glitchyFor some reason it’s not connecting ... I didn’t get my free trial and when I paid for the first month it still didn’t work ....Version: 4.6.6
✓ Fake virus advertising to download appThe developer of this app is using fake advertising, impersonating “Apple Security”, indicating that “a virus” has been detected on my iPhone, and that a VPN solution will fix my issue and protect my privacy. Although a VPN can certainly give you more privacy (or not, as you are sending all your information through their server). The advertising makes you click on it and it will take you to the iTunes Store to download this app. There is NO virus on my phone or your phone. Don’t trust this app..Version: 4.6.1
✓ Don’t use the 7-day free trial !!!!!!After using the free data I had the app told me that I have reached my data limit. And gave me the option to have a 7-Day trial. I, like I’m sure a lot of you would, gave it a shot. After pressing the free trial nothing happened. It kept saying “You’ve reached your data limit” how can I reached the limit if I haven’t even used it ????!!!! The worst is that after the 7-day trial they would charge you $1.99 + tax. I cancelled the subscription, through the App Store, before that time because it didn’t work and I wasn’t gonna waste my time with it. Then I got an email from Apple with my receipt for that App !! I launched the app and even after being charged it still DOES NOT WORK !!! I send the reports to the app developers and nothing..Version: 4.6.7
✓ Version 4.6.8Surfeasy has not worked on my iPhones since the 4.6.8 update. Numerous contacts with Support have not resolved this frustrating problem after successfully using the service for many years. Very frustrating! Rupert Bruce.Version: 4.6.8
✓ You get what you pay forI paid per month for quite a long time, there were times where it wouldn’t connect but overall it did exactly what i needed it to, let me browse while at work. Then i got a new phone, i installed it and tried to restore purchase, error. I reinstall and try again, error. Check subscriptions, still there. So i send an email and they add a month to my account. Next month comes along and same thing, email and they add it again. 3rd month, same thing, I’m annoyed but i just email and ask them to put a month on my account. They tell me i need to call CS for some unknown reason. I shouldn’t have to do that just for the app to work so i cancel the subscription and move on. It’s the cheapest VPN i could find but as the title says, you get what you pay for..Version: 4.6.5
✓ Won’t refund me for service not receivedI had cancelled my subscription, but was debited anyway. I have asked for this to be refunded and have not received my money back. I have emailed them countless times and they continue to ignore them..Version: 4.6.6
🙂 SurfEasy VPN - WiFi Proxy Positive Reviews
SurfEasy VPN - WiFi Proxy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SurfEasy VPN - WiFi Proxy.
⛔ SurfEasy VPN - WiFi Proxy Problems
