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Hilton Honors: Book Hotels App User Positive Comments 2024
Hilton Honors: Book Hotels app received 151 positive comments and reviews by users. Can you share your positive thoughts about hilton honors: book hotels?
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Hilton Honors: Book Hotels for Positive User Reviews
✓ Great appBest app! So easy to check in and out of the hotel..Version: 2023.7.18
✓ Works wellThe app works well and has plenty of functions. Request upgrades, amend bookings, check in and additional room requests. Using the app adds to the booking experience :).Version: 2.7.1
✓ HHonors - THE app for hotel bookingsLove this app and this program. Have used it extensively in current driving tour in SE USA with no problems AND great hotel service..Version: 3.4.0
✓ George & TinaThese guys are just the BEST! Went there for our anniversary and they gave us a free upgrade and really made us feel incredibly special! Thank so much Double Tree Hilton Wellington! G&T.Version: 3.12.1
✓ Do NOT like new breakfast benefitHi! I once again want to tell the decision makers at Hilton how much I dislike the elimination of a truly FREE breakfast for myself as a Diamond member and husband. The cash credit does not cover the same breakfast we use to receive (as the meals at hotels are usually priced higher than comparable restaurants) and using it in the pantry is useless as most offerings are not healthy and overpriced. The cash credit issue caused check out for me at one property to take almost an hour which has NEVER happened at any location in the world. Also the last days breakfast receipt is not brought over to be charged to my folio in time for check out. I should NOT be asked to depart a hotel without my final bill in hand! Bring back the FREE breakfast and eliminate the new test program of issuing a too low dollar amount to provide a FREE breakfast. Are you trying to no longer provide a free breakfast for your Diamond members?? I am not on per diem and it would be better if Diamond members or any member entitled to what was once a FREE breakfast be given the choice of FREE breakfast or a food and beverage credit . I no longer feel valued as a Hilton Honors Diamond member. Happy to chat with someone about this..Version: 2021.8.24
✓ Great place to stay in the cityAlways good to stay at the Parmelia Hilton in Perth , friendly staff who always go out of their way to make our stay comfortable and stress free . Great staff from the check in counter and concierge right through to the waiters and waitresses who always seem to remember us and the little things what we like . Staying here is a pleasure..Version: 2024.2.6
✓ Family TripBooking was easy and fast….Version: 2023.1.3
✓ This is the best hotel app I’ve ever usedI had a 1 night stay in a Home2Suites hotel and the lady working behind the counter was so sweet and helpful while checking in. She got me enrolled into the hilton honors program. So when it came time that I needed a hotel for an out of town trip, I went to my hilton app and it was the easiest time I’ve ever had booking a hotel stay because of the features it offers. I was able to not only reserve my room, but the app allowed me to check in from my phone, use my phone as a digital key (no need to go to front desk at all, and can enter whenever it’s convenient for us) and I was also able to pick my hotel room location using a map (easily picked a room on the 1st floor near an entrance) and its able to show me the weather and nearby shopping locations. This app has it all and I will definitely be a long term hilton rewards member..Version: 2021.12.7
✓ Works wellSeems to work well but would like tax amount displayed on main page.Version: 3.4.3
✓ Nieves LisaMarieMy daughter had a wonderful stay @ the DoubleTree Hilton on Lexington Ave in NYC. It was her birthday weekend. I’ve stayed at many Hiltons, and Doubletree facilities throughout the states. I am also a Hilton Honors customer. Though there were a few situations that occurred during check in, the front desk manager who goes by the name Heaven, handle the situations professionally, and accordingly. Heaven was very attentive, and assured me that all that is, and expected of the Hilton would be granted for my daughters weekend. I definitely recommend staying at the Lexington Doubletree. They treat you with respect , and honor you as a valued customer. It was a pleasure speaking to Heaven, and reassuring that she took her title very serious, and promptly handled all situations accordingly. I was very satisfied, knowing my daughters stay was exactly as expected, and that she was in good hands at the Lexington Doubletree. I write reviews here on Long Island regarding Hilton’s as well as Doubletree across the states. I am a dedicated member and customer, when I travel I always stay at Hilton/Doubletree hotels..Version: 3.11.2
✓ As Hotel Apps go…This one is very good. Easy to use and full of all the relevant information you need to find the hotel you want. In this instance, Hilton Hotels are my preferred list…Never been disappointed. Thank you!.Version: 2021.12.7
✓ Easy to tapI love the Hilton app, it is easy to use and does not waste your time on any silly questions. It is ideal for us busy business travellers.Version: 3.15.0
✓ Easy to useApp is easy to use and navigate and look up dates and options.Version: 2023.11.14
✓ Just a great AppFinally, a hotel app that actually works and is intuitive. I use this app frequently and it’s ease of use is its main strong point..Version: 3.19.1
✓ Problem with digital key under new versionMy iPhone and iPad have the Hilton honors app. I always check in the day before a stay using my iPad since it has a bigger screen. In the past after checking in, I have been asked if I want a digital key, which I do not request from my iPad. I then open my iPhone and request the key. I upgraded to the latest version of the app 6 days ago and used it to check in for a stay 2 days ago. For the first time ever it automatically processed a request for a digital key as part of my checking in without asking if I wanted one. That put the key on a device I can’t carry with me in a purse or pocket. The front desk said I had to call HHonors support to have the key deleted, but support said they can’t do it and there is no way to remove the key from my iPad so that I can request it on my phone. There should be a way to remove a digital key from a device. If the digital key will now be processed automatically when checking in without giving the option to wait until you are on the device where you want the key, that is a change that should be undone. I’ve used digital keys for many previous stays and this is the first time a digital key was sent without my specially requesting it. The app shouldn’t assume I want a key, nor should it assume I am on the device where I want the key at the time I am checking in for a stay..Version: 2020.12.1
✓ Application does not load any rates or records my staysFor no apparent reason my Hilton Honors application no longer allows me to book hotel stays, I cannot look at upcoming stays or records any stays. I have removed the app, reinstalled it on more than five times. I had my existing iPhone 13 for almost 2 years. The app stopped working about 3 months ago.Version: 2022.10.11
✓ LangueJ’ai demandé application en français et tout est en anglais.Version: 2023.11.28
✓ Amazing places to stay!Always enjoy the comfort of my away home with Hilton!.Version: 2024.1.9
✓ What’s going on with the app??Your app was great and I never had a problem using it for bookings, changes to bookings, check-in etc. I just went to adjust two upcoming bookings and was not able to open the app unless I updated to the latest version. Now it closes after about one second every time I try to open it. The two stars are because you had a great app; the missing three are because now you don’t. Guys if it ain’t broke, don’t fix it..Version: 3.20.0
✓ Silver member who has just given up on HiltonThey failed to refund me telling me a check was sent to me twice after they had double charged me when I stayed with them instead they opted to saying it was my Giving me points or gift cards although I specifically said I didn’t want this, never again going to use them or this app.Version: 3.19.1
✓ Rapide et simpleTres facile à télécharger et utiliser.Version: 2023.8.29
✓ Hilton AppSo easy to use. Makes booking a pleasure..Version: 2022.5.24
✓ Be careful which device you check in onCheck in on your iPad and you are stuck lugging your iPad around for the duration if you want to use the digital key, the digital key only works on the device you check in on. I have been burned by this several times now and is it ever annoying. The Hilton app works just fine to book rooms, I use it all the time and have been happy. The problem is that even though you can share the digital key with others you cannot share the digital key that is on the iPad with your iPhone. I have tried, several times. Come on Hilton, please fix this. Road warriors routinely respond to your nag messages to “check in now” on an iPad while on transportation and then can’t use the iPhone that they carry everywhere to get into a room? What is the point? Irritating quirk for sure..Version: 2022.4.26
✓ Brilliant!Seconds to enter app after more than a year without access, seconds to update payment details and seconds book a hotel. After so long without travelling, easily the best app after having had to dust off a number recently..Version: 2021.6.15
✓ Wonderful stayMy first stay here and it definitely won’t be my last. It was for work but location, service and room quality was great. Highly recommend.Version: 2021.8.31
✓ Awesome app!!Does everything I need it to do!.Version: 3.4.1
✓ It's getting better with ageUsed the Hilton App for over 5 years and I must say the latest additions are great ! Well Done and keep it up, few years back it was very difficult to use and always would crash !.Version: 3.4.0
✓ Why stay at HiltonIt’s quite simple it’s a great brand and you’re guaranteed a great stay. If you don’t they’ll do all they can to sort things. We love Liverpool One. Superb hotel and location, and the staff and service are on such a high level you will be blown away..Version: 2024.1.16
✓ Check inSuper easy and liked a lot.Version: 2023.10.3
✓ MrWhenever I stay at the hotel I always receive zero points. We always ask just for 1 bill to save the trees, but this always results in me getting nearly always zero point when I stay. Plus the receipt is not always available on the website for this reason. This is why you get 1 star.Version: 3.27.0
✓ Terrible upgradeI’ve used this app around 25 times to check in this year. Since upgrading I’ve stayed twice in a Hilton - I’m unable to check in as the app does not having this function available anymore. Tried deleting and reinstalling, but it just had arrival requests instead of allowing me to check in. Completely pointless for me if I can’t use that function..Version: 3.4.0
✓ Currency ChangeI don’t like that I can’t see my booking in $CAD.Version: 2023.1.3
✓ Easy and rewardingI always find this easy to use and easy to access different rates and inclusions. Enjoy the easy and success this app allows !.Version: 2021.11.23
✓ Hard to beatVery good perks and personal service. Reliably high standard around the globe without being plastic. My preferred brand.Version: 3.19.0
✓ Hard to use and not logicalWhen installed on iPhone app cannot be found by searching. Often have to go to App Store and search App Store the start app from inside App Store. Second the app is horribly slow all the time. It acts like a browser on a slow connection. Electronic key poorly implemented. Often get to door and have to wait while app thinks about letting you in. It is so slow that you sometimes do not recognize it is working. When encountering several keyed doors it often unlocks the wrong door - never seems to want to let you pick and it make bad choices about what to unlock. App is weirdly set up - needs to be reworked with the actual user in mind. It makes you think you can use it to speak with hotel be you send a message and no one responds. It is better than nothing but the old card key works tons faster and more reliably..Version: 3.27.0
✓ Hilton ReviewLove Hilton Honors and convenience of checking in and out with phone. Also get to pick a room..Version: 2023.2.28
✓ Recent adverse changesLately at some hotels when I check in, the current stay actually disappears entirely from the app, it has happened to me several times now. This did not used to occur. The digital key will remain but I can no longer see the details of my reservation, message the hotel, or otherwise use anything but the digital key. In my current stay, this got much worse, as not only did it disappear, but the hotel then somehow could not see my reservation or that I had checked in at all resulting in multiple calls to the room demanding to know who we were and in someone speaking unpleasantly to my wife and telling her with a tone that we were not supposed to be there (keeping in mind we had checked in with digital key, my card had been charged, etc.), and this morning somehow in a new reservation being created and being charged again and at a rate nearly double the rate on my reservation, which I then had to go correct. (And I now have two new stays with nonsensical data for the hotel showing up, perhaps created by the hotel or perhaps whatever phantoms are causing this.) Will I get proper credit for the stay? Color me doubtful. Will I be double charged? Seems not unlikely. I don’t know what’s going on with Hilton’s systems but it has now reached a point where the app and/or back end losing your reservations is pretty seriously adversely affecting the stay experience. — Diamond guy who is becoming afraid to use the app at all.Version: 3.14.0
✓ Great appMakes bookings easy and efficient. Best hotel app I use. Highly recommend..Version: 3.16.0
✓ Mike BryantJust spent 5 amazing days at HiltonQueenstown NZ After an initial room hiccup at checkin staff were amazing providing an alternative room dispute being heavily booked. All staff were courteous and very helpful from desk enquires , valet parking, restaurant and bar. Even a small bathroom water issue was fixed in minutes. A very lovely stay thank you Mike and Jane.Version: 2021.2.16
✓ Excellent serviceThe team @ the Hilton always deliver. Great accommodation, food & service, thank you..Version: 2023.11.14
✓ I think it's fineThe app is fine really, nothing fancy I think..Version: 2.8.5
✓ Easy to use, professional and looks greatThe app is really easy to use, doesn’t take a tec wiz to book a stay. Plenty of information and fast to get a room booked. Great for viewing hotel pictures and having the digital key on my phone is a bonus!.Version: 2021.10.19
✓ Roanoke Rapids Hilton gardenStayed at this particular hotel over the holidays for three days. The first two days are used card A to be charged. I decided to stay another day so I different card.... card B. Card B was charge for all three nights EVEN WHEN CARD A WAS ALREADY CHARGED FOR THE FIRST TWO NIGHTS... Card B was only supposed to be used to hold for incidentals because I was paying cash at check out. (I mean money was withdrawn from card A already and not returned)+(I paid cash for the third night. Long story short, I called the general manager about he’s not concerned about it because he haven’t returned my call after 2 days of voicemail. The problem still isn’t fixed. So I’ve been robbed and pushed to the side until this gets fixed. I particularly think race played a part in the matter as well. But anyway, it’s just a BAD LOOK FOR BUSINESS.... Hilton.Version: 3.25.2
✓ Lost without itHilton Honors app makes it so easy to locate, book and check in my accomodation.Version: 3.10.1
✓ Great app, digital key uselessHi team, app is great and really easy to navigate. However, you should be able to add the digital key to your iPhone apple wallet, as having to go into the app every time you need the key is extremely inconvenient and heavily reliant upon data connectivity.Version: 2023.9.5
✓ RacerVery simple , seamless on line check in ! I’ll review the room itself once I have stayed in it..Version: 2024.2.20
✓ I really like this app!!Good job.Version: 2023.8.8
✓ Makes life easier while working on the road !This app along with any smart phone will make your life easier ! After putting in my info and card numbers, it's saved securely into the system . So I don't have to do it each time I book a room ! After making your reservation, all you will need is your ID & card when checking into front desk . A quick scan of both and your off to your room with in minutes! If your like me & work out of town a lot , I suggest you join their honor system . You get points for each night you spend and they add up QUICK ! With in my 4th stay I was a Diamond member. As a Diamond member the extras never end ! I get a free bottle of water , sometimes even a small snack each time I check in . There is even special parking privileges that come along with being a diamond member. While the Company I work for pays for the room , I save the points for when I take the family on vacation! This last time I stayed 1 weekend Friday night - Monday morning for free ! All it cost was a few honor points .. You can't go wrong with this app , bottom line !! Sincerely, Kody Landry.Version: 3.15.0
✓ Latest upgrade has rendered the app incapacitatedThe November 2019 upgrade has inherent issues . The app is no longer functioning ..Version: 3.19.1
✓ Terrific app!Always works awesome. Never a bad experience..Version: 2023.8.8
✓ Electric car charging infoPlease can you add information around electric car charging please. It is proving difficult to navigate what hotels have available or nearby, therefore having within the app or website with other hotel information would be really helpful..Version: 2022.2.1
✓ EasyGood App. Flows well.Version: 2023.10.24
✓ Upgrade stops app working. Now fixedThe app now appears to be working fine. This has been an excellent app. Easy to use and very helpful. The upgrade this week has stopped it working. A message constantly appears saying “sorry something’s gone wrong. Let’s try again”. Deleting and reinstalling doesn’t help..Version: 3.22.0
✓ IssuesThis app is great for one stay at the same place for one or more days. Add one or more stays at different hotels, one night each, snd trouble ensues! The first might, all was well. But I could not check into my next night, at a hotel in a different city, until I had checked out if the current stay, even then, the new stay did not show up in the app for several hours. I was unable to activate the digital key, even after receiving confirmation that it had been done. The error message said it had been activated in a different device! The hotel clerk could not assist, so we ended up with physical keys. I still have yet to see my invoice for the first night. Neither if the stays were visible as upcoming stays in my account, even though confirmations had been received. Bottom line, this app needs work. Not ready for prime time!.Version: 2023.2.14
✓ First timeFirst time using the app early check in a day before and got to pick my room loved it..Version: 2023.10.10
✓ Serious issues with booking and clarificationI have been experiencing serious issues ver the past three weeks making reservations on the app and website There has been at least three stays I ended up staying elsewhere due to ongoing site issues costing me a lot of time contacting hotels going through booking processes etc . I also have been provided w lot of in consistent information regarding my health status however I have been ensured this is resolved and after two stays I have already completed my target enrolment for remaining Hilton honours gold . I’d really appreciate someone to look into the booking site as it has posed some serious issues and I’ve in turn had to book other hotels after trying endlessly online ..Version: 3.18.0
✓ Hampton - rooms scent free!We have stayed in many Hampton Inns across Canada and USA. We have been treated with great courtesy and care regarding my spouse’s allergy to scents. Rooms have been scent free every time..Version: 2023.11.14
✓ LLExceptional service. Special thanks to Krishna for all his his help and thanks for making our stay so welcoming..Version: 2023.10.17
✓ Booking is easyTravelling for work is made easier as I can find hotels quickly in each city that I visit. Thanks Hilton!.Version: 2023.5.2
✓ BEST STAY EVERRRRR !!!When I say, I love everything about Homewood I love the staff I love the housekeeper is the laundry people everybody here at this hotel is super super amazing. They deserve the best from the customers they work hard they care about their work. They care about their customers and how they can help in rough times or hardships This hotel comes with a complete breakfast that is so amazingly good from pork to turkey to potatoes to grits. When I say the breakfast here is amazing you will not be disappointed. The GM is the best ever her staff up under her is amazingly sweet. The rooms are excellent very spacious pet friendly. The beds are so super comfortable I throw my pillow to the side sometimes 😂😂 if you looking for a hotel to stay in lay your head and sleep comfortably with no issues make Homewood suites by Hilton in Mcdonough your choice to stay they are so super amazing to me, My Husband and my fur babies so I say, if you’re just passing by need a couple hours of sleep, you need a day a week a month a couple hours you have to make Homewood your go to place I promise you you will not be disappointed. I love it here.❤️🥰.Version: 2023.10.3
✓ Sam and Lois were awesomeDouble tree in Manchester - I had an issue with my room - but when I raised the issue with Lois she was fantastic and addressed it and Sam the manager really looked after me to ensure everything was fixed and I had a great stay. Things occasionally go wrong - but the great hotels and staff react positively to ensure customers have a great experience. Thanks Lois and Sam ..Version: 2023.1.24
✓ RecommendedWe have stayed at Doubletree Hilton in Nottingham many times and would not think of staying anywhere else when we visit. There is always a warm, friendly greeting and the staff are brilliant. Breakfasts are lovely and unhurried - the perfect start to the day. The rooms are spotlessly clean, well furnished and extremely comfortable with a well equipped bathroom..Version: 2021.5.4
✓ FantasticEverything I can see on my device & from a touch of a finger I can change anything , great idea & I earn points 😀.Version: 2022.4.12
✓ Can’t say enough wonderful thingsI’ve had a honors rewards since 2005 as well as one for Marriott. In the past few years, I’ve had to travel to numerous states for family emergencies and I can tell you that you simply can’t beat Hilton. I now only use Hilton exclusively. After having to leave very last minute and drive all night several times and getting to a city I only had been to once previously years ago, I booked online with Hilton and I arrived with my mom and a small baby. I went to the desk because we got into town at 06:30-07:00 am after driving all night long as just told them that I had been up all night and was in town for a family emergency and they didn’t even hesitate going ahead and allowing us into our rooms. It just so happened to be I picked the one room that was already cleaned and they gave us my key and told us to help our self to breakfast. There have been a few times I needed to check in early for certain reasons and they have always went above and beyond for us. I can honestly say I’ve never once had a bad experience with any Hilton I’ve stayed in. So I high recommend using Hilton as they make their guest a priority every single time..Version: 2020.10.6
✓ Not as awesome anymoreI have been using this app for several months at one hotel where I used the digital key and had no problem. I am on my second stay at a different hotel and the digital key is t working again. The first time it just wouldn’t turn green when I got to the door now the app is telling me to turn on Bluetooth in order to access the digital key meanwhile my Bluetooth is on. I tried turning everything off and back on and closing the app completely and opening it again with no success. Please fix this glitch. I travel pretty often for work and get in late. Having this feature made things easier. Above challenges aside, the other features of the app work well and make checking in and out very convenient. I gave one star with the hopes that someone would read the review quickly..Version: 3.23.1
✓ The Ultimate Hotel Companion: My Love for the Hilton Honors AppI have been using the Hilton Honors app for quite some time now, and I must say that it is simply outstanding. From the moment I downloaded the app, I was impressed by its user-friendly interface and seamless functionality. The app makes booking stays at Hilton properties incredibly easy and so convenient. I appreciate the ability to easily view my upcoming reservations, to digitally check in early, and review loyalty point balances at a glance. One of the features I love most about the Hilton Honors app is the ability to customize my stay. From selecting my room preference to requesting additional amenities, the app makes it easy to ensure that every aspect of my stay is just the way I want it. I also appreciate the mobile key feature, which allows me to bypass the front desk and go straight to my room upon arrival - it's a small detail, but one that makes a big difference in terms of convenience. Overall, I have had nothing but positive experiences with the Hilton Honors app. It is a must-have for anyone who frequently stays at Hilton properties and wants to maximize their loyalty rewards. If you are looking for a convenient and efficient way to manage your hotel stays, I highly recommend the Hilton Honors app.Version: 2023.1.31
✓ Disappointing changesDisappointed that the app now allocated a room at check in with no ability to select the room and see what has been allocated. As a diamond Honors member I hope for an upgrade and this latest version of the app stops us seeing what we are getting - a basic room or an upgrade. Very disappointing..Version: 2022.3.8
✓ Awesome!This is awesome! Seriously, nothing better..Version: 2023.7.18
✓ Security flawHave been quite happy using the app until recently when it seems that having your card stored can lead to payments being taken for bogus bookings - no support from HH customer services despite two attempts and still out of pocket for a reservation that someone has clearly had on me! Worrying a To say the least.Version: 3.28.2
✓ Excellent app to book your stays with HiltonThe app is really easy and great to use! Very easy to navigate and gives you options to pay with points or your credit/debit card. Don’t even check the website anymore as this app is so easy to use..Version: 2023.2.7
✓ Digital Key ExperienceThis is truly state of the art technology- Hilton has continually innovated and pushed the boundaries of the excellent customer service and check in experience... High five to this way of using your phone as a room key! Truly millennial and perfect option for this century.Version: 3.6.0
✓ Fantastic appBrilliant app which also allows you to speak to the hotel directly even when staying. This means you can make room service orders etc straight from your phone. Also you can make bookings; amend them, make special requests, pick rooms etc. Fantastic application which, after using, I wish all hotels had..Version: 3.16.0
✓ Best Hotel in SydneyThe consistent great service from the staff, the location and great rooms is why this has been our hotel of choice when we go to Sydney for over 10 years now..Version: 2021.4.20
✓ Very good Hotel AppVery good User friendly App for Check-in and Check-out options.Version: 2024.3.19
✓ Handy for hotel guestIf you are regular hotel guests this app is so handy for you to organise your trip especially when you have several trips at the same time..Version: 3.3.6
✓ Great appLove the app. There's just one bug though- when making a booking the occupancy selection doesn't seem to work. I can't select more than one adult..Version: 2.0.4
✓ Fantastic AppThis App does everything for you from the convenience of your mobile device. From searching for a hotel, reviewing the rates for any given room, you can make special requests and so much more. This App is excellent and I would recommend it to anyone, well done to the Hilton Hotel Group!!.Version: 3.18.0
✓ 5 Star ServiceI want to highlight the outstanding customer service I received from Manager Sergei at Hilton Surfers Paradise. Not only did he call to discuss the feedback I provided to the hotel, Sergei provided a resolution to ensure customer satisfaction. A great hotel where staff listen and are professional at all times. Thank you for a memorable stay..Version: 2021.12.7
✓ Good App butGood app but it would be really handy to be able to checkin & get digital key for day use rooms.Version: 2022.5.24
✓ Rates Default to Non-refundableDiamond Member here (from stays, not CC) The app works great but an issue I have personally is that it seems like somepoint in 2022, the search results defaulted to the Hilton Honors Non-refundable Rate. I understand that this is the lowest rate available, but in the past the non-refundable rate was only advertised if the hotel was already pretty much full and you *couldn't* get the normal Hilton Honors rate. Now every search I do regardless of location/date, the hotel listing only shows the non-refundable rate and it makes it very difficult to discern between hotels. I have to manually go into each hotel listing to see if there are actually any rooms available at standard or bonus rates. I'm not going to select a non-refundable rate unless I absolutely have to and so if the search results yield only non-refundable rates then I just go look at other hotel brands availability instead..Version: 2022.12.27
✓ Can’t retrieve invoicesOne of the main reasons I use this app is to have an electronic record of receipts for my business expenses. It is very frustrating the number of times when the app can not retrieve the receipt and I end up having to call the hotel and chase down a receipt. Makes the app virtually pointless for me..Version: 3.23.0
✓ Access to facilities bookingsIt would be awesome to be able to access the facilities in each hotel to book from app. Other wise great :).Version: 3.11.2
✓ Best rates, features not available on other sitesWe’ve done numerous trips in the USA and the Hilton group never disappoints. The app is easy to use, delivers lower rates than other sites that boast to do the same. The ability to check-in, select your room and get a digital key is groundbreaking..Version: 3.10.1
✓ Improvements to the AppHi, I like the app - it’s easy to use and search function works well etc. However if you book many hotels in advance like me - you end up having to scroll (left or right) many times to be able to look at a future bookings. It would be nice if you could just touch one of the ‘little circles’ which currently exist and which show you how far through the ‘list’ you are...so letting you quickly get to a future hotel booking. Also it would be good to know what your target is in order to reach ‘Lifetime membership’. It’s based on total of base points etc. - but as far as I’m aware you can only find this information out from calling the Hilton Helpdesk. Thanks. Clive..Version: 3.24.0
✓ Receipts take too longLove the app. However why do I have to wait 24hrs for my invoice to show up in account stays? It should be automatic as soon as I check out. Otherwise I have to be reminding myself to go back to it so I don’t forget to expense it. Make instant and add a link to Concur!.Version: 2022.9.27
✓ Holidays made easyI love the apps door key entry, information on the hotels, messaging and check in. Simple and effective.Version: 3.9.0
✓ Great app and great hotel groupI’m a big fan of the Hilton group they did a great job transforming themselves over the past years to be an attractive place to stay. Looking forward to the expanded portfolio of locations, particularly in Australia to travel and explore more of our own backyard. The app is great to manage ourHonors membership, bookings and keyless entry into the room..Version: 2021.7.27
✓ WarningMake sure you book direct or you won’t earn any points.Version: 2022.5.24
✓ Awful roomCold drab univiting bedroom with stained carpet- have stayed in much better TrAvelodges for half the price. Public rooms ie bar cold and dark. Restaurant menu more suited to transport cafe food. No morning newspaper could be ordered. Always stay in Hilton hotel but never again this one..Version: 2022.11.15
✓ Best App for hotels!So far the best app for hotel. And best hotel ever..Version: 2023.4.11
✓ For stays, is great but some orders not honoredI've used twice recently, and the app works great for checkin and selection of a room, but the maps usefulness differs between hotels, but I did find that prearranged arrival orders weren't received by one hotel. Given the app did issue me a receipt and info correctly, would appear to be a problem outside of the app itself. It's certainly improved over the years from a marketing app to something increasingly useful.Version: 3.4.0
✓ Digital Key Feature is MisleadingFirst time using this app. Last night I got a notification that I could check in for my stay (which begins today) and pick my room. I thought the feature in the app to pick my exact room was cool, never had to at experience before. I opted in for the digital key. The confirmation email said I’d get a notification when my key was ready. Throughout the day today I kept checking the app and the digital key icon box said “preparing room.” I interpreted this to mean my room was not ready. An hour AFTER check in time, I was concerned and frustrated. I tapped on the digital key - preparing room icon, and now it told me that because I’m a first time user I had to go to the front desk and show my key. When were they going to notify me of this if I didn’t drill deeper into the app? I showed up at the hotel to a lengthy line at the front desk - exactly what the digital key was supposed to help me avoid. Also, now where in the app could I find a confirmation of the check in time. Oddly, the My Stay icon didn’t have this info..Version: 2022.6.14
✓ Family friendly hotelThis is our favourite hotel in Grand Forks. It’s location is close to shopping and restaurants. Always very clean and free breakfast. Highly recommended your family stays here..Version: 2023.6.27
✓ Very goodTrès beau séjour Très propre Petit déjeuner excellent.Version: 2023.12.12
✓ Staying at the Doubletree by Hilton Leeds city centre. My reviewIt’s a lovely hotel staff are extremely helpful to me. It’s also a great location. I like the rooms which start with zero one because I think they are all corner rooms so you get a room with a long side I think window looking over the railway and the short side overlooking the canal. It’s very very good indeed.Version: 2023.6.27
✓ Easy to useLove this app as its so easy to use with generous fonts and no unnecessary " bits " in it..Version: 2.8.3
✓ Fantastic Airport HotelWe stayed at the Hilton in a day room on our way back from a holiday and I have to say it was a fantastic hotel. We were supposed to only have the room from 0900 until 1700 but arrived in on an early flight and they let us check in at 0720 , the room was lovely and modern the beds were really comfortable, everything that would expect from a high end Hotel but for a fraction of the price. We loved it so much we have just chosen to fly out of Birmingham instead of Gatwick as it is all just so much of a more pleasant experience without costing a fortune , love it.Version: 2023.11.7
✓ Slick and Easy UseAll the info you need with a great interface !.Version: 3.3.6
✓ 4pm checkin is total BSSince when do hotels have a 4pm checkin time? 2/3rds of the day have already expired. 2pm has been the industry standard for decades. Disgusting service. Pay more staff and clean rooms more quickly.Version: 2023.9.5
✓ Great appI love this app I have had it for over 3 years now and it makes travelling so easy and you always get a good deal..Version: 3.20.0
✓ Very happy, it's helpfulWell done with this app, loads of available information at your fingertips. Give this hotel app a big thumbs up..Version: 3.3.3
✓ High Rates through the AppWhen trying to book through the app for more than one night I believe that it shows the highest price night for all the nights. Eg. When booking two nights on just one booking it try’s to charge £224 for both. However when I make two bookings I booked the first night at £200pn , I then booked a second night at £224 on separate bookings..Version: 3.9.0
✓ First solo stayThe Hilton Garden Inn in downtown Colorado Springs, CO is a very nice property with such helpful staff and a parking situation that absolutely stinks!! Parking is next door and shared with a bank which claims the bottom floor from 9-5 weekdays . That leaves the uncovered top floor for hotel guests…..several inches of snow and ice overnight and a steep slippery ramp to get up. Not fun…Hotel looks very new and clean. Housekeeping was great. Very quiet during my four days in town for a family surgery. Staff, especially Billie Jo and Ramon were particularly kind and helpful to me as a mature woman doing her first solo cross country trip. There were a few glitches, like when the heater in my room scared the life out of me when it had some kind of breakdown that caused it to starts sounding like two giant gongs were clanging together. Conor quickly assisted me to move to a different room…on a different floor! Seem to still be working out some of the security features. Supposed to use key to operate elevators above first floor. When Conor moved me to a different floor, he waited for me too use my key card and I told him I had not had to use it in the elevator the entire time. Daughter’s key card only worked some of the time. In all I wouldn’t hesitate to stay there again in similar situations, and after I left , my daughter stayed there until her husband was able to leave the hospital for home..Version: 2022.2.15
✓ Easy to useWorks!!.Version: 3.3.5
✓ IdkI’m falling in love more and more with Hilton. I actually do know why! they are innovative and reliable❤️..Version: 2024.3.12
✓ Hilton Garden SunderlandThis was my first stay after the hotel opened after lockdown. On my first arrival I was suddenly filled with confidence by the new covid protocols employed by the hotel. The misting booth on arrival, temperature check and distancing protocols. I felt very safe and happy with the new environment. The room had been sanitised and even the television remote had a cover stating that it had be sterilised. I have stayed at this hotel many times in the past three years and my stay this time felt no different than the pre covid times. Knowing that my safety and hygiene were safeguarded by the staff at the Hilton. I have booked for a four night stay in two weeks time. I was really impressed with everything that the manager and staff had done to make my stay safe and enjoyable. I wouldn’t hesitate to recommend anyone to use this great hotel and the peace of mind it gives all guests. Well done Hilton Garden !.Version: 2020.7.14
✓ Best EverIibstay in a lot of hotels and always choose Hilton because of the ease of the app and the benefits..Version: 2023.4.4
✓ Best hotel AppThe easiest and most efficient hotel App available. Contacless stay from arrival in Parking to checkout!.Version: 2023.8.29
✓ Online Check-In BonuI used the online check in to select my room and it was very easy to do using the app..Version: 3.3.6
✓ Excellent services and stayingI have been travelling a lot of the world and staying at Hilton wherever i go. It was absolutely beautiful to stay and excellent service..Version: 2021.6.29
✓ Worst hotel everFilthy. Public Trash cans overflowing with garbage. Open, half drunk water bottles in the fridge. Only 1 elevator works, took me 20 minutes to get the 1 remaining elevator just to get to my room after check in. Then took me 30 minutes to get downstairs in the am for breakfast plus another 30 to get back to my room. The Stairs were exterior to the building and can only use them to go down. Rude staff (but to be fair they are pitifully understaffed). This will be my last stay at a Hilton hotel as I have watched their quality deteriorate over the past two years NATIONWIDE, and even internationally. PS, this is coming from a former Hilton Diamond, current Gold member. When I travel for work or pleasure in the future it will be with a competing brand to Hilton. I won’t even use my points for free stays as life is too short to stay at such poor properties..Version: 3.21.0
✓ Love this placeGreat place to stay and as always with the checkin app and room selection availability what a great experience! Good work Hilton.Version: 3.14.0
✓ Crashed in middle of bookingApp crashed in middle of booking causing booking to be made twice because it had actually saved the booking but didn’t appear until days later on the app and now Hilton refusing to refund my dud booking. Not good service Hilton!.Version: 3.18.1
✓ Great app and nearly perfectI love booking on the Hilton honours app. It’s so easy to find what you’re looking for and book. What would be nice is if there was a way to use it to discretely contact the hotel during your stay to book room service for a certain time whilst you’re out and about or order a bottle of bubbly for your return. The options to add requests disappear from the app once you have checked in..Version: 3.13.0
✓ Offers interface poorWhy do you have to leave the app and re-enter your details into a webpage to take advantage of an offer? After you login to the website (after faffing to find your details) it then takes you back to the app - this seems entirely unnecessary and a pain in the backside when you're trying to book a room quickly for work. Please fix!.Version: 3.12.1
✓ Grand standard ServiceThey delivered exceptional experiences to every time we stayed at the Hilton. To every guests, and they always filled our day with Satisfaction. Thank you Hilton Brisbane for making our stay feel at Home every time. Definitely, will choose to come back and my Partner was very Happy with your Complimentary every special occasions that we had and the service at the Vintaged Bar & Grill + the Executive Lounge staff. Job well done! Looking forward seeing you again soon Hilton Brisbane family..Version: 3.19.1
✓ BrilliantHavin stayed in many hotels around the world this year, Hilton Mumbai stood out amongst the crowd. There service and hospitality warm and welcoming. The professionalism and attention to details exemplary. My favourite stay to date! Congratulations Team Hilton Mumbai for a beautiful and memorable experience..Version: 2022.8.30
✓ Good, but could be betterI do feel valued as a Hilton Honors member. However, some of the hotels have been a little disappointing. The Waldorf in London and the old Hilton in Bath weren’t kept to the high standard that I would expect. The lounge in London didn’t offer much, no view at all, felt stuffy and alcohol was only offered for a couple of hours when most people were going to go dinner or seeing a show. Felt like it was deliberate. I didn’t see the point of the lounge to be honest. I do like the upgrades however, and have had them quite often on my stay which is fantastic..Version: 2020.7.28
✓ I Can Breathe AgainMy wife and I had our wedding reception in 1987 at the Conrad Hilton in Chicago. My wife was also employed with them as we took advantage of the benefits over some years when and if we could afford it, was our go to 5-star hotel in which was rare. Just recently I had a job offer to work in Panama City, FL. and I jumped on it. Now my wife and I need to find a place to live and our first priority was to book an extended stay hotel to give us time to search. This is not our first rodeo as my job has taken us to live 6 different cities over the year. "The majority of extended stay-clientele consists of professionals in different sectors that spend a significant time away from home while working, like construction professionals, traveling nurses or locum tenens" Our first thought as usual was to see if there is a Marriott or Raddison Inn or Extend America sort of place and Never connected an extended stay hotel with a Hilton Hotel because of their price and reserved only for special occasions. Those days are gone my friends. We stumbled upon a Homewood Suites by Hilton in Panama City, FL and "THATS HOT" I think we're going to extend another week and possibly a month or a year since the Hilton Extended Stay hotel prices are compatible and me being a construction professional I have to say... "Why settle for cheap when the quality of a Hilton is so obvious" 🔥🔥🔥🔥🔥.Version: 2024.1.9
✓ Great app!This app is very intuitive and convenient to use and makes life on the go a lot easier, thanks Hilton! 😀.Version: 2.7.1
✓ Hilton Honors is a great systemI’ve had a few loyalty cards, but I believe Hilton Honors is the best I’ve had . The app is so good and the system is great, at the hotel you’re treated like family.Version: 2023.5.9
✓ The App is the difference122 nights at Hilton hotels and I’m Titanium Elite with Marriott. Marriott’s app is sub par to Hilton. With Hilton I literally do not have to interact with a human. You make a res, get the room you want, make special request that are actually honored, add guest to room in case they arrive first, check in, select exact room and use your phone for your key. You text them if you need anything and checkout with the app when you leave. With all other brands, all you can do is make a res. Their checks is a joke because you still have to go to the front desk, show ID, credit card, wait in line and let some front desk employee bang on their computer for a while. Just as Delta’s app is years ahead of other Airlines, Hilton’s is the reason me and my company have switched every stay we can to Hilton brands..Version: 3.27.0
✓ Doing a great job with customer serviceFirst time in the Doubletree Reading, won’t be my last. Convenient off the M4, comfortable rooms and the usual excellent service that you can expect as a given. Breakfast was well prepared and very enjoyable..Version: 2020.8.18
✓ Will be back!2 night stay in LKLD. Unfortunately the first night Home2 was “sold out” so book with competitor on the north side. So disappointed with the highly rated competitor that we checked out early when we found out Home2 had rooms for our 2nd night. What a difference!!!! Open, bright we’ll kept, clean. Great beds, sheets were soft and comfortable. Check in was quick and easy and the gentleman working the desk (don’t think he goes home 😆) was super friendly and accommodating. Boxed breakfasts in the am were better than I’ve had at the competitor who is known for giving out grab and go bags of carbs. Met Janice (aka Janet) at check out - super nice and engaging and accommodating checking us out quickly while we engaged in great conversation. Lady working the kitchen area offered us help filling our cooler with ice before we left. The staff gets 10 stars out of 5!!! Great stay, will be back!! G.Version: 2021.5.18
✓ Toujours satisfaiteQue ce soit à Montréal , Toronto , New York ou ailleurs, les Hilton sont des valeurs sûres. Le service, la propreté et la courtoisie des employés font que je choisis presque toujours cette chaîne hôtelière..Version: 2023.4.25
✓ Easy to navigate... 😊It was easy to use and it provided me with a selection of rooms and various rates from which to select. There was a weekend rate that offered breakfast plus double points that was less than the standard bed and breakfast rate. It appears to be worth checking what each rate includes and the cancellation policy. In this case it was not only a good price but it was also a flexible, cancellable rate..Version: 3.3.8
✓ So many rewardsLove the attention and how professional everyone is there. I get treated like royalty and free breakfast in most of them is a plus. They are very attentive and keep you in the loop. The text messages they send when you agree to them are the best. Always checking up if everything is ok. Big thanks at the double tree by Hilton in Fort Lee to Chasity, Jaei and Dan who are super helpful with anything I need or they would think I need,. amazing staff, treatment and breakfast. I’m now a gold member in two months of stays. I did not even know I was a gold member until I was congratulated by Whitney and then explaining all the benefits of being gold member. Not to mention my family also stood there and even mentioned Whitney and Jaei not knowing they were also very helpful to me. Looking forward to going back. Big thanks to auntie Kathy and cousin Paris Hilton and the other one too Sincerely, Lord James Lolo Bernal.Version: 2024.2.13
✓ New to a hotel loyalty appThis works well to keep track of your trips and preferences. It can be a little sluggish to take your member details and remember these so I needed to do a capta every time for the first 3-4 weeks. I like the city summary and weather info..Version: 2022.5.31
✓ Excellent online serviceTotally amazing at how streamline the online service is. I booked last minute while at the airport through the app. Also the digital key service how cool and new age. Would highly recommend this hotel to all..Version: 2021.8.3
✓ Ruined by Latest UpdateEcho the review below. Key features such as edit or delete bookings have been removed, forcing the customer (i.e the person funding the organisation in case they forgot) to go onto the website to update their bookings and ruining the whole point of the app. Needs fixing immediately..Version: 3.28.2
✓ E keyWhen I use the ekey, the application opens my hotel door and invokes my Applepay credit card expecting a payment !! I’m sure this is a bug and it happens every time I use the ekey. I have an iPhone 7plus with the latest iOS software and my Hhonors application is up to date.Version: 3.7.0
✓ Love the App!Love the Hilton honours app always really easy to use and navigate. Thanks!.Version: 2023.4.4
✓ I understand that it’s a pandemic, but...Usually we are satisfied with HH and Hilton Grand Vacation Club; however, the lack of attention paid—including HOURS spent on the phone rehashing several poor, recent experiences, ignored emails, and the loss of our chosen benefit (free made to order breakfast) with no replacement—have really left us disappointed in 2021. People at the hotels have been great, and many of the customer service HH workers have been very nice. The problem is the length of time I spend on hold and re-explaining the problems and the inability of workers to offer upgrades to make up for my wasted time and less than Hilton quality situations. I hope that Hilton is able to hire and train the people necessary to satisfy the promises of excellence we have become used to as HGVC and HH members since 2005. It really is the employees who make a difference. They represent Hilton. Give them the tools to make owners/members feel as valued as the cheesy “We appreciate your Elite (or Diamond) status. I do not feel appreciated. I hope things turn around....Version: 2021.7.6
✓ Hilton membershipWe love staying with Hilton. The Hilton has been a big part of our life for many many years. We always feel at home in the Hilton no matter which country or city we are in. We are nervous about proposed changes to Hilton Maquarie set up and hope our arrangement and method of maintaining points as a Diamond Member is not adversely affected..Version: 2022.4.19
✓ Hilton AppApp is so easy to use and great getting notifications on where to eat and times of happy hour...😀.Version: 3.3.5
✓ Easy to book and find the best priceSo easy to use.Version: 2022.11.1
✓ Hilton Garden Inn Concord NC.I would give this Hotel a 5 star rating, however there were little annoying things wrong with the last room I rented. The Desk Chair Seat back was broken. I need that Desk for study. The Alarm Clocks in the rooms are not able to be set by the user. Staff only!! The Time was almost an hour off. I just turned it over where I couldn’t see it and used my own. The Air conditioner Fan Motor had had it and was vibrating Loudly. Turned it down to low and was acceptable. Otherwise I would’ve changed rooms. There are a lot of things about that Hotel I really like. I love the Staff there. They treat me like family, and most know me by my first name. The evening Cook for the Bar is Awesome!! Wait Staff, Awesome!! Quiet, Convenient, Clean, lots of Restaurants, Shopping nearby. I think they, Management just needs to update some of the Furnishings in the rooms. A lot of money for having to put up with little annoyances..Version: 2023.8.8
✓ Excellently intuitive app!This app is amazing! I can do almost everything I want to do on this app regarding my reservation. The app keeps track of everything and allows me to see all my point accrual info as well as my night stays. As a diamond member I have lots of enjoyment using this app since I travel frequently. I can quickly make and cancel reservations and it’s always worked flawlessly. The only improvement that needs to be made is enabling the ability to allow more than one device at a time have a digital key available for use from the phone. My wife and I can’t both have the digital key on our phones, even if she is logged into my Hhonors account. Maybe we could have the ability to share the key to another device? This should be an easy fix and should absolutely be done! This is the ONLY reason I gave it a 4 or of 5 star review. There is always room for improvement and this is definitely not a complaint but an honest suggestion that is frustrating..Version: 2021.6.22
✓ Best of all Hotel Apps!Well thought out, well designed, easy to use, great features such as room chooser and early check-in. Best of all hotel apps I’ve used and that’s quite a few..Version: 3.8.0
✓ Watch functionality needs digital keyHey guys, Nice phone app but the watch app doesn’t do much. It should at least have the digital key. When I go out for a run and have no pockets, I used to leave a key at reception. Now I have to leave my phone???? Makes sense if you have a phone app, you should tap into what the phone can do..Version: 2023.10.3
✓ Worst Problem Ever for Lifetime DiamondI have been a long time, loyal Hilton customer and a Lifetime Diamond member for several years. Until this app fell apart, I was perfectly content. Now my iPhone will not load my profile, stays, reservations, and simply doesn’t work for me at all. While my older IPad works great. The iPad should allow the iPhone to get the app directly and share as designed, but something in the app has gone crazy, broken, or has been hacked. Either way, the last month of travel has been darn inconvenient. So much so, that I stayed at a Marriott two weeks ago and actually loved it! It may be time for a change. After all, if I have to go to the desk to check in again, it may as well be some place I feel valued. When I mentioned I was a Hilton Lifetime Diamond at the Marriott, they upgraded my room to a junior suite bigger than my first apartment. I loved feeling important to the people getting my travel dollars. Hilton better get it together or I leave permanently..Version: 2022.10.11
✓ User friendlyEasy to use and very efficient..Version: 3.16.0
✓ Your appI have been staying at this hotel for over 4 yrs and only this hotel when I am in Saskatoon, beautiful clean rooms, a great breakfast and the customer service is a 5! Highly recommend this hotel!.Version: 2023.1.24
✓ Still Live This HotelWe have stayed at many Disneyland and Convention Center hotels and we keep going back to this Doubletree. It also makes more sense for us to stay at a Marriott property as we are Bonvoy owners, but I would rather stay at this hotel and not earn Bonvoy points. It’s in a great location. Parking is easy. The two Queen suite is awesome for the three of us or for four of us if my daughter and I go with our girlfriends. It’s always really clean. Not outdated at all. I feel super safe there. We can buy our Disney tickets in the lobby. They have a nice bar and the restaurant is good (could be a little quicker service). Staff has never disappointed us in any way. The pool is small and on the third floor but is a great way to cool off and take a break from Disneyland during the summer. We live only 75 miles away but the prices are always good so we always stay here for Disneyland trips and cheer competitions at the Convention Center. The cookies are a great added bonus!!!.Version: 3.25.2
✓ Hilton AppAs a frequent traveler, it’s easy to use, all Apps should be like this..Version: 2023.12.12
✓ ServiceToujours un service de qualité supérieur. Merci.Version: 2023.3.7
✓ HelpI’m a happy Hilton Honors Gold Club member and up until 2 weeks ago have absolutely loved the App. It will not allow me to check current my stays or make new reservations. My stay says “error retrieving upcoming stays”. When I go to make new reservations it says “couldn’t load rates”. I’ve emailed customer service once, spoke to two different customer service reps two different time, and uninstalled and reinstalled the app 3 times. Nothing helped; same thing occurs. Very frustrating. I can go to website and access no problem but takes a lot longer. It’s not a connection issue because I went to several places in town that has excellent WiFi and that doesn’t help or change anything. For now, because I loved the app and I’m a happy Hilton Honors member I’ll give a 5 star in good faith. But I hope someone reading this can help fix my problem..Version: 2020.10.13
✓ Easy Check InI’m loving the ease of online check in and digital key. Thanks.Version: 2022.10.18
✓ Poor customer service.Almost every hotel I have used recently has been difficult to get the stay or points recorded on my account. The customer service from Hilton Honours is no better. They did not even reply to my last request. I used to be a Hilton fan, but I am very unimpressed with them this year..Version: 3.20.0
✓ The best :)Hilton Hotels exemplifies unparalleled hospitality, blending luxurious accommodations with impeccable service. From the moment you step into their elegant lobbies, you're greeted by a warm atmosphere that sets the tone for an exceptional stay. The attention to detail is evident in their well-appointed rooms, each a sanctuary of comfort and style. The staff's commitment to guest satisfaction is truly commendable, ensuring a seamless and memorable experience. Hilton's commitment to innovation is showcased in their modern amenities, catering to the needs of both business and leisure travelers. Whether it's the exquisite dining options, state-of-the-art facilities, or the thoughtful touches throughout, Hilton consistently delivers a world-class hospitality experience that exceeds expectations. Choosing Hilton is not just booking a room; it's indulging in a refined journey of comfort, making it the epitome of luxury accommodation..Version: 2023.11.7
✓ ComfortHampton inn are so comfortable and clean friendly service they make you feel special!.Version: 2023.12.5
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