Princess Cruises App Negative ReviewsGlobal Experience Innovators

Princess Cruises Negative Reviews

2.4
2.41509 star

Total 162 Negative Reviews

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Princess Cruises App Complaints & User Negative Comments 2024

Princess Cruises app received 162 complaints, negative comments and reviews by users. Have you ever had a bad experience using Princess Cruises? Can you share your negative thoughts about princess cruises?

Princess Cruises for Negative User Reviews

✓ Travel CompanionsI would like to see a section for travel companions, like on the original Princess Medallion app. It will be interesting to see how it does work, when I do get on the ship..Version: 1.0.1

✓ New app but still doesn't workAmazingly still can't add a booking I am named on to this app, had the same issue with previous app. Quite frustrating..Version: 1.0.1

✓ Session Times OutTakes forever to sign in. Dial just spins. Finally logged in and a second later, session times out. Over and over and over. Tried closing the app, deleting the app and redownloading. If I didn’t need the app, I wouldn’t bother with it..Version: 1.0.0

✓ New appI can’t get the new app to open. Redownload, shut off phone and still can’t open. I have a IPHONE 13. Please help I have a cruise in 7 days!!.Version: 1.1.1

✓ Needs more updateOn the plus side, the app is definitely more responsive compared with the previous Medallion app. No issue with the new layout. Unfortunately there are key functions not working on this latest version. After logging in, we can only see one booking and not able to view all future bookings. To view other bookings we have to log out and login with each booking reference. Our captain circle status is still showing the incorrect status. I also can’t see the departure time for each ports of call under the Journey tab. I would like to see some key info for the cruise booking on the home page and not having to go to profile tab. I look forward to the next few updates, hopefully they will address the issues listed above. Thank you Princess App team..Version: 1.0.1

✓ Couldn’t see excursions or spaLike the layout. Easily booked dinners. While the app worked perfect on my husbands phone, the excursions and spa would not load on mine. At all. We have the same phone. App states it works in iOS 13 and higher. I had iOS 16. Hubby has iOS 17. App worked perfectly once I updated to iOS 17. Interesting…..Version: 1.0.1

✓ Next to worthlessTrying to update. Gets stuck on parental controls! At best the app is early beta!.Version: 1.1.1

✓ It’s not workingIt seems like the app wasn’t fully tested before being put into use.Version: 1.0.1

✓ Dreadful stillHave repeatedly downloaded, rung Princess and still haven’t got check in complete. Have sailed successfully with previous medallion app 6 times.Version: 1.0.1

✓ Zilch adding different partiesIt appears there is no way to add different parties for communication purposes eg we can’t add our daughters’s family with ours. If it is available, it is well hidden..Version: 1.0.1

✓ This app still doesn’t workI just downloaded the app again, and it still shows my loyalty rating as Gold even though I’m at Ruby status. Repeatedly called Princess about this and each time I was told that the app was updated for me to show the correct status, but this was not the case..Version: 1.1.0

✓ UselessI’m have been unable to book anything with this app and had to spend time on the phone , booking upgrades . Im also unable to book excursions. The previous app was much better and responsive. I’ve reloaded it in the hope of booking excursions before we sail !.Version: 1.0.1

✓ Useless AppNot worth loading ,90% of the time the app refuses to let you access your booking will not accept a nickname.Version: 1.1.1

✓ Can’t add Credit CardHave tried countless times to complete check-in but will not accept my credit card for my onboard account. Simply hangs and eventually crashes with an error. Phoned Princess technical help? and it did the same when they tried it. They said they would report the problem and to try again in a couple of days, that was a week ago, guess what? Yep still the same. They gave me a link to try entering the credit card details online but still not working so obviously a major glitch. My wife tried entering the details on her app on her Samsung phone but exactly the same issue. Come on Princess get your act together and sort these and other issues out. What’s the point on moving everything on to this app when it don’t work??.Version: 1.0.1

✓ We can access to only one of our bookingsBig frustration,indeed!.Version: 1.0.1

✓ Good but needs a lot of workThe app itself I think is designed well, but there are issues. The ordering can be hit or miss, sometimes it doesn’t go through to the servers or your location is not available. Service should be available pretty much anywhere on the ship. The extremely long waiting times are also awful but not sure who that falls on. There needs to be a breakdown for packages too. For example we had a drink package yet can’t see what was ordered or where. Several times there were a lot extra charges and we had to go to guest services because the app shows nothing. Its also just slow and glitchy..Version: 1.0.1

✓ Absolutely shockingThis app is the most frustrating and useless app I’ve ever had the misfortune to use. Lift your game, Princess!.Version: 1.1.1

✓ Not as good as other appWhy did they change it? It’s slow. I’m leaving on my cruise today and it’s been one day ahead, which is frustrating. Scheduling things has been a pain - ie, spa services. It’s been easier to log on the the website. The other app never did that. There are also other bugs they need to work out. I hope it’s not this bad once I’m on the cruise..Version: 1.1.0

✓ Terrible AppCome on Princess, you need to sort out this app. Constantly denied access with pop up stating invalid details or data does not match our records despite having successfully changed password. I shouldn’t have to change my password everytime I want to log in!! You get the same message occasionally on the website but it will then all of a sudden log you in with the same details it just told you weren’t valid..Version: 1.1.0

✓ MelissaCard payments (from UK) do not work on the new app. Says DIN-RN16 error. Please fix!.Version: 1.1.1

✓ App needs a lot of workThis app needs a lot of work. I am on a cruise and every day all my bookmarks disappear. I have to delete the app and download again. Good thing my package includes wifi but boy is it slow! Plus when I try to sign in with login and password, I get this ridiculous thing saying I need parental consent. I could ask my 85 year old mother for permission but that seems a little unnecessary lol. I worked around this by logging in with my booking number which is a hassle. I like locating shipmates but they need to add the ability to chat with them too. Hopefully this feature will come with the next version...unfortunately too late for us..Version: 1.0.1

✓ Session timeout insanityDon’t rush to download this new app. If you attempt to do anything on it you receive a Session Timeout message asking you to log in again. I have done it 5 times now. Nothing works in relation to your actual booking. Wait for them to fix all the bugs in this one. No clue how this passed beta tests!!!.Version: 1.0.0

✓ Not seemlessKicks me out each time I select the option to update my booking cruise ready. Not seamless - can't easily find keys aspects of my cruise info from first page/screen. Slow to start. Hard to navigate all the different parts. Strangely a backwards upgrade at this point..Version: 1.0.0

✓ Very bad appTakes forever to load I can’t see my future cruise booking, only the one coming up Can’t login using id and password but only accepts login by booking number, well at least today it is. No functions for me to change password.Version: 1.0.1

✓ UselessUnable to see existing bookings ..Version: 1.0.1

✓ Not a good startHate that I have to sign in each time I access the app. Every time I go to travel information I get a response of session timed out. Lots to tweak..Version: 1.0.0

✓ App PrincessIt’s impossible to printed luggage tag. I don’t know how! With App princess medallion I can do it.Version: 1.0.1

✓ AussieMuch rather the old App at least you can track your friends on board and it doesn’t show future cruises only the next one.Version: 1.0.1

✓ Doesn’t workEvery time in Excursions I could not go back without getting thrown off site. I was able to use the old ap. I think they better reconsider deleting it..Version: 1.1.1

✓ Not ready for prime timeI have downloaded it 4 times. 20 seconds to sign in. 1 second to boot me out when I try to check in. At least the old app works..Version: 1.0.0

✓ Slow and info missingThis new app is terrible. Did not recognize my log in so had to log in with res number instead. Dining info is not available even though I already reserved all my times. Only one cruise is showing and I have two booked. Old app was better, this one is not good!.Version: 1.0.0

✓ Latest updateThis release has quite a few issues but last night’s update to address the time out issue has also removed all my travelling partner’s information. Now only my info can be located..Version: 1.0.1

✓ DoctorDoes not show bought excursions or times of deportation.Version: 1.1.1

✓ Lack of informationAgree with peirre123 - only 1 booking shown when logging in. Previous app showed all future bookings..Version: 1.0.1

✓ Can not change between bookingsThis app keeps only loading one cruise out of 4 booked. Even if you log in with a specific booking number it keeps bringing up the same booking. No way to change to another booking or the one coming up the soonest.Version: 1.0.1

✓ FRUSTRATINGCannot get anywhere on the website. Different links just take me to the login pages. “Booked passenger” page does not recognize my birthdate, so don’t have access to anything else. Etc, etc, etc..Version: 1.0.1

✓ This App Is Nothing But a BrochureThe old app showcased what you’ve purchased, what you’ve accomplished, what you have to look forward to. This new joke of an app doesn’t even show you the itinerary. It tells you the name of the ship and how many days to embarkation. The rest of the space is just filled with what you still haven’t bought from them yet. And if you want to see your itinerary all you have is a chronological day-by-day list that you have to scroll through like I’m some kind of lab mo key. This app is not about me, or my excitement, or the journey. It’s a brochure about how I could be making Princess Cruises more profitable..Version: 1.0.1

✓ Not scaled for iPad, not ready for Prime TimeI only downloaded the new version on my iPad as I’m embarking within a week and don’t want issues when I know how to maneuver in the old app on my iPhone. The app doesn’t fill the screen on the iPad making it look amateurish. The app is okay- like the journey view improvements and ability to book specialty dining. However, very frustrating to have no ability to see all my booked cruises as I can in the old app. Perhaps a “where is” tab with details of where to find things would be helpful to those of us who are very well versed in finding our way around the old app. It also incorrectly identifies me as “new to princess” when I’ve been on 40 cruises with Princess..Version: 1.0.1

✓ Only one voyageNo matter which booking number I log in with, it only shows the first voyage. Very frustrating..Version: 1.0.1

✓ Fewer Features and FrustratingHonestly, I can’t believe this app has been released and that the old app will no longer be available in 20 days. I am unable to add travel companions in the new app though they did show up after I added them in the old app. Luggage tags cannot be printed in the new app because the print button does nothing. I finally had to go to the old app to print our tags. I have to give my cookie preferences every time the app sends me to a web page. I only selected my cookie preferences once in the old app. The “Packages” option sends me to my documents. Luckily I will have completed my cruise before the old app no longer works. I do hope Princess fixes these problems ASAP..Version: 1.0.1

✓ UselessKeeps telling me my login credentials are wrong. However when logging in via website I can get in using same name/password. Waste of time. Stay with the website.Version: 1.0.1

✓ No more chatGiven that with Sun Princess, Princess is aiming itself more towards families, it’s very odd that shipmate chat isn’t in this app anymore. We can locate our kids and travelling companions but we can’t communicate with them unless we walk to them. The rest of the app is good, but this is a big step back for families. It would also be good to get prompts from the app (dining reminders or things you’ve said you’re attending) and it would be good to more easily filter by venue. We eventually found how to do it, but on the journey view you should be able to filter by the venue you’re in to see what’s about to happen there. It would also be good to have the opening times of all the venues published in the app like it is on the daily paper..Version: 1.1.1

✓ Loyalty Status update needed.I am currently running both apps and have to say I still prefer the old version, but also accept that the new one is very much evolving. Please, though, would you look very seriously at bringing people’s loyalty status across to the app. There are so many inconsistencies- some people’s status is correct, others, like myself, have no status recorded, so I can’t pre-purchase the medallionet Internet package and get my 50% discount deducted at point of payment. Looking forward to further updates..Version: 1.1.0

✓ DisappointedThe boarding process was terrific. Alas, other aspects were troubling. Dining was a bit of a disaster. For instance, we had reservations for 6 PM at Concerto restaurant but waited 45 minutes in a long line to be seated ( and we were in the reservation line). Grew tired of waiting in lines. Specialty restaurants good. The worst, however, was our room steward… my wife’s jewelry disappeared and we reported it to security… the next day it reappeared in a place my wife insisted she never put it. Then, he failed two nights in a row to leave us breakfast room service cards. Then my wife’s watch disappeared… 😡the room make up was half assed… I had to complain and ask for a different steward. The first night when the jewelry disappeared, we weren’t able to open the safe to store valuables. Lastly, the staff in general seemed dour and not particularly interested or friendly as opposed to a recent 18 day cruise on the Norwegian Encore. Everyone there was smiling and super friendly. Not so the Princess Regal. The ship itself was nice and the fitness center was open 24 hours, which I liked. Just disappointed in Princess. I had taken five previous Princess cruises and always enjoyed the experience. Something obviously has changed and not for the better..Version: 1.1.1

✓ Session expired messaged after using app for a few minutesI’m trying to use the new app to book dining and look at my travel docs but I keep getting the session expired message. I was hoping this new app would be better than the old one but so far it’s not promising..Version: 1.0.0

✓ Poor upgradeThe previous app showed all four of our upcoming cruises. This only only shows one. Not much of an improvement..Version: 1.0.1

✓ Horrible AppBoarded a cruise using the old app. Was very difficult to scroll. It’s like a delayed scroll so when you go to scroll again your thumb hits a selection and you have to start all over again. Shipmate tracking is okay but the shipmate chat is horrible. Don’t see notifications unless in app. No time stamp on texts. We updated to the new app in port. It was horrible. They put the crew chat on the front screen when it would be better to put the shipmate chat with your family on the opening screen. Family chat didn’t work and we had to redownload the old app to chat with family. It needs to get better. Takes forever to load while on the medallion network. There are no other options for apps so you get what you get..Version: 1.0.1

✓ Country SpecificWhen using the app for cruises departing and returning to Australia, the benefits of the ‘Plus’ package purchased in relation to the maximum cost of drinks that are included states ‘15’. This does not correspond with the online conditions of the plus package which state ‘up to $22’ for Australian cruises. It would also be advantageous when viewing purchased packages in the app, that all the benefits of the particular packages that the customer has purchased are listed. Country specific information and conditions for cruises departing and returning to other countries rather than all information being based on USA travel conditions and prices would make the app more user friendly..Version: 1.0.1

✓ Terrible appI would have booked with another cruise line if I realized the app was so difficult and time consuming I called and was told I would get a call back which never happened, after a second call I am still not confident that the problem is solved..Version: 1.1.1

✓ Limited featuresThis app does not have the same functionality as the old, I have 4 cruises booked and in the old app I could navigate between each booking to make plans (excursions, bookings, dining)…. Unfortunately the new app only allows your next booking which is not at all useful to those with multiple planned cruises..Version: 1.0.1

✓ Missing important part to be able to plan a cruiseIn the medallion app you can link all your travel companions and make plans while in this new app all that is missing!.Version: 1.1.1

✓ Still very buggy1. Still time out issues 2. Email address ID still case sensitive 3. Still no finger print or Face recognition login.Version: 1.0.1

✓ New app not respondingNew app won’t take me past the opening screens without telling me my session has expired as soon as I login..Version: 1.0.0

✓ Will not load!!!Why can’t this app be fixed? It takes 5-10 minutes to load and sometimes just won’t load at all!!! Come on!!! Learn from Celebrity!!.Version: 1.1.1

✓ Lacking chat amongst travel groupWhen I saw a new app I thought yeah they have improved the chat part. As thought it would be improvement from the original princess medallion where we could actually have notifications of a message sent to each of us by our group of travellers on the phone locked screen. But no - no chat at all! One of the things I thought not good with the original princess medallion app. Where you had to actually go into the chat to see if a new message was there and therefore could just miss one if timed wrong. Which I did multiple times. So chat with notifications on phone locked screen would be a vast improvement. Also couldn’t test this app as not on a double cruise. But Nov 2023 went on a cruise stayed on land overnight and went on another princess ship. Found it very annoying having them merged as had complimentary dining and could not book them even though it showed i had dining credit. Also it showed second cruises cabin number which was annoying. But once cruising on the first cruise the correct cabin finally showed..Version: 1.0.1

✓ Should be much betterApp seems very dated, not current. Improvement recommendations 1) initial login should be much simpler; however the ability to access with booking is nice 2) packages portion does not work correctly at all. a) not scaled properly for an app b) it does not show the images or provide details to the package, it only shows the cost. c) show package details button non functional d) show benefits link is non functional.Version: 1.1.1

✓ Not a great app FIX the “Exit this booking” selection.Frustrating to use and definitely needs improvements. When you select excursions you then confirm your cookie preferences. You see the itinerary (well done) select the location that you want to choose an excursion for. Works well so far. You are told the times that you will be in port. Then scroll down the list of available excursions. They are preselected so that any of them can be completed during your shore time (reassuring). You then select one that interests you to get details, times, cost (well done). Then it falls apart. You want to check out a different excursion before deciding. The only way is to exit all the way back to the beginning, select cookies preference AGAIN, scroll down the list and select a different excursion. You might have 10-15 possible excursions that you are interested in. Frustrating to keep repeating all of the steps every time. There is a tab at the end of an excursion listing that says exit this booking, but it doesn’t seem to do anything. Maybe it does if you have actually booked the excursion, but not if you are just looking at info so you can decide..Version: 1.0.1

✓ App is completely scrambled.At this time the app shows the wrong ship for my booking, Hawaii’s shows on an Alaska cruise and the wrong length/number of cruise days. It has the ship till sailing two days after it should have disembarked all guests..Version: 1.1.1

✓ Why change something by making it worse?I/we used the “Old App” on our Cruise in Nov 23…it was great…had no problems with it at all…now they have decided to “Redesign” it…think they meant…”Downgrade “ . We are doing another Cruise in 2 weeks and the “Redesigned App” is awful…I haven’t yet spoken to anybody who likes it…why fix something that is not Broken…very Bad Move…Princess…🤬.Version: 1.0.1

✓ Backwards step!Does not show multiple bookings. To find other bookings you have to log out and log back in with the booking number of other bookings. Hopeless!!.Version: 1.0.1

✓ Tech is beyond awfulTo say Princess technology is terrible is being kind. It honestly terrifies me that if they can’t get an app to work right and consistently, what will the cruise be like. I constantly get kicked and have to relog in. I try to make a reservation and it just spins. Make a payment (you would think that’s the one thing they want to work well?) …. Nope, spins and I eventually have to call. Excursion reservations, get kicked out and have to sign back in. Then after all the battles, you get a message that they are having technical difficulties. Incredibly frustrating. If we hadn’t already booked around this particular cruise, I would seriously change..Version: 1.0.1

✓ App don’t workPrincess app is the worst app I have ever come across, it simply doesn’t work. Whoever developed this app should be ashamed on tarnishing Princess cruises reputation to nil..Version: 1.1.1

✓ Still very inconsistent and frustratingI downloaded the new app, successfully changed password with Princess, then logged in once successfully. Logged out and tried again several hours later and got the “error, cannot log you in“ message. Please fix this!.Version: 1.0.0

✓ The opening screen is frustrating!I’m green on old app but not completed in new app - Why do I have to set onshore payments to get green lane on the new app? Also I have to select two or three options before I get to the place the old app takes me directly to (opening screen). When I open the new app I want the same opening screen as the old app - a summary on my stuff, not ads of things to sign up for. I don’t like having that shoved in my face as the first screen. I just want a menu of things to select, not large photos I have to scroll through. This is a phone app, not a large computer screen..Version: 1.0.1

✓ Worse app everCan’t login with booking number.Version: 1.0.1

✓ Battery killerThe app will drain a percentage of battery every few minutes. Be ware and prepared.Version: 1.1.1

✓ Pile of crapWhen you login, you have three seconds before you get a “You have timed out” message. Somebody has made a very large mistake. Version 1.0.0 - 3717.Version: 1.0.0

✓ Shoreside cc should be optionalSo many comments online about not wanting to provide card details for shoreside purchases to complete check-in. What will happen at embarkation when many don’t provide? This needs to be changed back to optional..Version: 1.0.1

✓ Prefer the old appThe old app was so much easier to use. The new one can be quite complicated and confusing..Version: 1.1.0

✓ Hope Updates are Coming?Don’t see where to add travel companions or any details on my 2nd cruise coming up. Feels like this might not be the final version before fhe old app is decommissioned..Version: 1.0.1

✓ Oops wrong way guysThis app looks good but fails compared to the old one - offers glam and no substance - need to see multiple bookings and so much more - fix it your better than this.Version: 1.0.1

✓ I like the old one betterThis new apps sucks. Less features and less user friendly than the old one. It was sort of working yesterday but I can’t add a second cruise as it is not a feature there (the one has that) So I have to log out, log back in to access to my second cruise, Now today, it showed I have no cruises booked and can’t even add a journey. This app is NOT ready..Version: 1.0.1

✓ French ?New app, no French ???.Version: 1.0.0

✓ Total failureNew app for downgrading, slow, old fashioned inefficiency.Version: 1.0.1

✓ Useless and less functionsTerrible “updated” app. Rather use old one..Version: 1.0.1

✓ Extreme incompetence, wish I could give a 0.To qualify, I’m a retired IT professional with 50+ years of experience and an Elite passenger. From the first app, website redesign to this new app it has been one disaster to another. Lack of simple functionality and the inability to do actions like buy an internet package (“payment information not available”, even though it shows an image of the card and I’m in the green lane). This is just embarrassing. The “would you hire this person” survey question for their agents, if I was asked about their IT staff/contractor would be never in a million years. I also notice that the only products shown for this developer are the two Princess apps. Not surprising. Must be someone’s nephew..Version: 1.0.1

✓ Frustrating long log in time..Took 6 seconds to log in on previous version and over 20 seconds with this new version. No app should take this long to log in! Crazy..Version: 1.1.1

✓ Cannot locate shipmates or future booked cruisesDo not like losing these features in new app. Will soon board a cruise this week and wonder what else will be missing from the app Why would you take away features?.Version: 1.0.1

✓ Shoreside credit card infoShoreside cc has to be optional. I am not giving my credit card info to a service that I am not using and isn’t provided at my destination anyways. And not allowed to proceed with check in until have given. Could almost sound like a scam.Version: 1.1.1

✓ Always session timeoutCannot do anything with my booking, always session timeout error.Version: 1.0.0

✓ Terrible AppWhy can’t I see all of my bookings on this app. I don’t always have access to my booking numbers so I have no idea how to look at multiple bookings. I have been green for months and now I’m back to blue with no idea what the problem is..Version: 1.0.1

✓ AllergiesThe app needs to allow the addition/write in submission of life threatening/severe food allergies that are not on the listed common items. Or indicate that the web version should be used for communicating other allergies. It also should carry them forward to other cruises, similar to how it handles the listed allergies..Version: 1.0.1

✓ The old app was bad this one is worseCome on Princess, give your IT developers a good talking to for releasing this. It can’t possibly have gone through any testing as simple things like getting my and my wife’s loyalty status and account details correct are wrong. Trying to book a table for dinner results in the app reporting that no reservations can be found! Well of course not as I can’t make the booking! Absolute rubbish. Sack your developers and start again with someone that knows what they are doing, and don’t force your customers to use it if it doesn’t work properly..Version: 1.0.1

✓ Needs more workMy loyalty level not showing correctly. Should be Elite. Not showing all cruises booked..Version: 1.0.1

✓ Functionality not greatThe medallion app is still better functionality than the new (e.g. it won’t allow adding other guests to my party). Dining options not up to date, and doesn’t work at all. Clumsy and slow interface between pages too. Overall, a step backwards from the medallion app..Version: 1.1.1

✓ Wrong captains circle levelI’m showing as wrong captains circle level, platinum instead of elite, I’ve got 3 cruises booked back to back and only the last one showing and can’t add the other booking numbers, at the moment this is useless to me!!.Version: 1.0.1

✓ Not working with iPhone 13Unable to put the booking number.Version: 1.0.1

✓ Can’t print luggage tagsIOS 16.7.5 print button doesn’t do anything. Works fine on old medallion app..Version: 1.1.1

✓ Bring back old appBring back the old app, it worked,… this is hopeless can’t print baggage labels, enter pre boarding details. and easily navigate around it.😤.Version: 1.0.1

✓ Double TroubleWhen adding travel dining companions in the dining reservation section, the app is doubling my companions. So instead of a reservation for four people it appears there are six in our party..Version: 1.1.0

✓ Time consuming hard to book groups inDoesn’t log me out now which is good. Sign your life away on your credit card to third parties. Impossible to organise a group dinner at the same restaurant at the same time..Version: 1.0.1

✓ Medallion shippingTrying to get my medallions shipped to my home in Canada but the app is showing shipping costs of $15 U.S. even though I bought the Princess Plus package in which case shipping is included. (looks like the app is not recognizing that we have purchased Princess Plus).Version: 1.0.1

✓ Old app is great, this one is uselessThe old app this one replaces is great, however this one is full of bugs. Trying to accept terms and conditions, this one will not accept it, revert to the old app and it worked fine. This app is cumbersome. A real step backwards..Version: 1.0.1

✓ Does not workUnable to reserve any dining on the new app - just says content unavailable..Version: 1.0.1

✓ Old App much betterWe have 3 cruises planned with Princess. Unlike the old app the only way we can view our other cruises is by putting entering the booking number. Like the old App I would like to have all cruises listed so I can review with just a click..Version: 1.1.0

✓ Time outThe app keeps telling me to log back in as my session has timed out even though I have only been on for a few minutes. It happens when I select a different option on the app to look at..Version: 1.0.0

✓ Still not as functional as the Medallion appSo, I downloaded your update. Big deal. Still missing way too many features to be a useful app. Cannot see upcoming shore excursions, therefore cannot book anything past the next 2 ports of call. Cannot see a menu with prices for the spa, and cannot book a spa appointment. All these features and more should be a part of this app ******** This app does not retain your log-in information… doesn’t even ask if you want it saved. Times out continually, even after this recent update. Does not have the professional and sleek look of the Medallion app. I find it incredibly annoying to have to keep signing in The old app was better looking and easier to locate what you were looking for. It also has more features and options than the new app. Wondering why, though, spa services, prices and the ability to book appointments are not found on this app. If you want us to use it, make it useful!.Version: 1.1.1

✓ Bush league at bestGot a free specialty dinner? If the app lets you book it, be sure it is what you want, because if you cancel the booking, the app won’t let you rebook it for free any longer. Princess phone support says you’ve used your free credit, tough luck. Wow, too much to program in a reinstatement of the credit? You used to be able to look at multiple bookings by switching which booking you want to work with on the Profile screen. Not anymore. Only see your upcoming booking. Princess phone support says they took out that feature because it was too confusing to guests. Really? I suppose, if if I continue to want to cruise Princess I’ll only book one cruise at a time…I wouldn’t want to confuse them..Version: 1.0.1

✓ Not workingStill use the old app, this one does not work at all, waste time.Version: 1.0.0

✓ DEN2 stars because of major error with the update. The new version does not allow me to add or see multiple cruises. I have three cruises within the next three months. The second and third cruises are back-to-back. I currently can only check in for the first cruise since I can no longer see the other two. If the app can only display one cruise at a time (and we have to use the app to check in…) this is a major issue. Unless this is fixed, I won’t be able to check into my third cruise until the first day of that cruise—assuming I can even see my second and third cruises! The previous version of the app displayed all of my booked cruises. There is nowhere to add a cruise, as well, which a new user might need to be able to do. Please fix this asap! I am using the iPhone version 1.0.1.Version: 1.0.1

✓ Terrible amateurish appThis is one of the worst apps I’ve ever used. The Ocean Ready checklist ids not accurate. Customer service sees different things than I see. Fortunately customer service says I’m ready. We will see. Navigating excursions is awful. Tapping details forces you to return to the top of the excursion list every time. And it asks to reveries cookies at seemingly random moments. Finally I was ready to checkout for $500+ of excursions and it won’t let me. It actually freezes me out saying my session has expired. Expired! Even though I had interacted with the app of over two hours. For what the cruise costs and how Princess forces us to use the app, their developers should probably test it before making us use it..Version: 1.0.1

✓ Glitches(1) We can't add travel companions in a dedicated tab before embarkation, as provided in the old app. How can we locate them on board using the app if we can't first add them in the app? We want to be able to add our travel companions before we board as in the old app by adding their booking numbers (Travel Companions under JourneyView). Please restore this function. (2) In order to see other cruises we've booked besides the one nearest in time, we're forced to log out and log back in again using those booking numbers. Viewing our future cruises has become a more cumbersome process than it needs to be. We should be able to log in once with our Princess credentials and then move freely among our various future bookings. The old app originally had tabs with future cruise dates that could be selected located under My Profile. Please restore this function. (3) There appears to be a lot of repetition in the app - for several functions there are multiple ways of accessing them. I fail to see the need for this. One function, one tab. Keep it simple. UPDATE: when are you going to address these oversights in your new app (especially the first two deficiencies)? We're waiting!.Version: 1.0.1

✓ Princess technology is awfulIt has been over a decade since my last cruise with Princess, and their technology is as horrible as ever. Mixed up Captains Circle numbers, can’t access the app, can’t login via a computer…the list goes on and on. When I asked how to get things fixed in the app, they never have an answer. It’s an endless run around. I don’t know what this company is doing, but they need to get a new CIO..Version: 1.1.1

✓ New App But Big FlopThis app has soooo much potential and it looks really nice but I have 3 separate cruises coming up and the app thinks it’s one long cruise. So I can’t check in for the second or third sailing, order my medallions or book dining. Very frustrating and upsetting..Version: 1.0.1

✓ Terrible terrible new APPI doubt they released this APP before completing the proper testing - you can’t sign the contract, you can’t book your dining. This is a complete DISASTER..Version: 1.0.1

✓ Obviously not ready for usersDownloaded the new app today. Many features did not work. Unable to pay for excursions, unable to link travelers, some excursions were clearly missed described - Bee education details said Pompeii, etc. Please, please get this updated, and more user friendly. We want the old app back..Version: 1.1.0

✓ Better late than neverWe took a cruise about a month ago. Would have been really nice if the chat feature had been there. Honestly, this app should not have been released without that. That said, the cruise itself was great..Version: 1.1.1

✓ Keeps timing outKeeps timing me out and auto logging me out even thought I just logged in. Frustrating..Version: 1.0.0

✓ This app needs more workI can only see my cruise in 2024, can’t see our 2025 cruise. Also shows us at Platinum when we are Elite. Also can’t find our travel companions.Version: 1.0.1

✓ Who in princess, thought of medallion, should be sackedWe’ve done three or four trips with medallion and none of them have worked. The most ridiculous additive to any cruise. Other lines manage with the ordinary old-fashioned way where you don’t have to be a 10 year old to understand..Version: 1.1.1

✓ Not user friendlyApp is not user friendly and only shows my next cruise. I have 3 cruises booked and can’t switch between them. The old app allowed to change bookings. So I can’t book dining for future cruises since app is the only way to do this..Version: 1.0.1

✓ So new and not tested enough before releasingDown loading was normal. Log in was quick. But when I tap on the icon for check-in the App just log me off. I tried 3 times and it was the same result. Need more work. I will keep my existing App until you have done enough testing. I suggest you tell your customers that this is a beta version. Looking forward using the new App..Version: 1.0.0

✓ Needs a lot more workThe old version was very good in so many ways. Why was there a need to change it? I cannot log into the new version with my user name as it continually times out. When I log in with my booking number, it shows only that booking and none of my future cruises. This is too tedious having to book in and out of cruises continuously. Not at all user friendly. It is very easy however to book a specialty dining booking, however, so was the old app. I am yet to see a good reason for making this change to an app which I found user friendly..Version: 1.0.0

✓ Not progressingI’ve read and confirmed many times I agree with the rules, it’s not progressing. I had succeeded on the old app, but it didn’t go through to the new. It’s very slow at opening. Live chat was no help she said call, after going through call selection it said they call back when it was my turn, next day they still haven’t. Also it’s not fair that Americans can order their medallion and we can’t..Version: 1.0.1

✓ Released too soon?The time out issues everyone else mentioned is only one bug (and circumvented by the more cumbersome log-in method of booking number vs. name/password)—-and needing to log in every time still applies there. Also, as mentioned, you can only see your next booking, not all if you have multiple, which was available in the previous app. Something else missing from the previous version is the ability to see guests linked to you who have other booking numbers. For the new Sun Princess, the ship map is not loaded. You also still can’t book dining reservations, although I understand that is because the ship hasn’t loaded info, not a glitch in the app..Version: 1.0.0

✓ Very very poor. Incredibly slow & buggy.From launching (fast internet and fastest iPhone 15 Pro) it takes ONE MINUTE to move to a meaningful screen (the one after the screen with just the logo). Plenty of other bugs and issues. Worse the Medallion app. Far less usable pre-cruise. You made the interface prettier though? Still far too much reliance on interfacing to slow legacy systems for data, and old web-pages. Please advise how we can best report more directly. I can’t believe you’ve launched something so poor on your guests. Ever heard of user testing? Use a different development team! “Global Experience Innovators”? Only if you want to innovate a frustrating experience. Pah!! 😖 Lastly, your words say ‘you’re monitoring feedback’. Surely you’ve seen enough to know this is poor?! Can’t believe you’ve not yet released a further update in the last five weeks..Version: 1.0.1

✓ “New app”Totally the same experience with there view on Feb 24. A total waste of time..Version: 1.1.1

✓ DisappointedI thought the Princess medallion app had shortfalls but generally got around them surprised the new app is going to replace it so soon when there are bugs that need fixing ie Princess status says new to Princess and medallion blue when myself and husband are Elite. Once at the port you can’t show that you can check in using elite line. Can’t buy anything on the app with correct discount. Future booked cruises not available to view or complete. Couldn’t agree to the contract to be ‘ready to sail’ unless going into the old app and do it there. It looks like the only way to work it properly is to use both!! Tried emailing for help and solution - no response!! Hope the plan to discontinue the old app isn’t too soon. Don’t know who Princess use for their app development but they’re obviously not up to the job. If you’re going to force all your customers to use the app then it needs to be professionally designed. I personally have no issues with app use but get it right or don’t bother to roll it out..Version: 1.0.1

✓ Only because 0 stars is not an optionI checked in using the app 4 months ago. New app update. Now my two cruises do not show in the app. Only shows cancelled cruise. No way to log in to my current two cruises. Site is glitchy. Major frustration.Version: 1.0.1

✓ Backward step, looks nice but not improved functionalityLooks nice, but that’s it. Chat, which had no real notification feature so you never knew you had a message is gone completely. No chat with onboard friends. Accepting the contract terms before departure doesn’t register that you have accepted. Logging on with username and password doesn’t work, need to use booking number instead. Overall a step backwards. Some beta testing would have helped..Version: 1.0.1

✓ Not all bookingsThe new app doesn’t list all your bookings once you log in using your username and password. The only way to view each individual booking is to login in with a booking number, then log out and then login again with another booking number. Who remembers all their booking numbers without having to have a list. Also ends session all the time. Liked old app where you clicked on your photo and all bookings listed. Much more user friendly..Version: 1.0.0

✓ Update doesn’t work eitherSo I tried reloading after people said a new version was out. Again I can’t login. I tried the forgot password link which had me login again. This time it took me to the website on iPhone. I board this coming weekend and don’t expect a working version before the cruise is over. The newer the app, the harder it is to transact any business with it..Version: 1.1.0

✓ App for each passenger on bookingHow can you have the app for each passenger on the same booking as this new app now is opening up as the lead passenger and not myself.Version: 1.0.0

✓ Thoroughly uselessI can log in to my Princess account via web browser or with the old MedallionClass app, but not with this app. How the hell am I supposed to use it if it won’t let me log on??.Version: 1.0.1

✓ Log in failed with new version of princess appPlease fix the log in issue. I can log in just fine on the website..Version: 1.1.1

✓ Don’t bother unless forced to.. worse than original app!Global state they monitor this feedback… THEY DONT! Phone numbers go straight to Princess booking website whose staff know nothing about the app? This app has many failings, even over the incompetence of the first one. Only can cope with ONE booked cruise at a time. (At least the old one was able to do more and list two or three future cruises). ‘Bookmark’ does NOTHING except reports there is an ‘Error’. States I have Princess PLUS when I don’t? So therefore I cannot actually ADD a package? Cannot download or view Port Maps. Only 30 days from embarkation and still can’t see show times to be able to sort/book eating times? Why upset people with this BEFORE it’s ready?? Would have been far better to have simply completed the last app….Version: 1.0.1

✓ Imagine it will work well once stable……however at the moment it doesn’t work for me, specifically dining booking which doesn’t load and so is inoperable. I have to use the old app to make reservations.Version: 1.0.1

✓ Not Ready; Not Designed WellLogin issues abound. You login and then get a message that you’ve timed out right away and you get to login again. You can’t see any other cruise than your next one. Nowhere to change to different cruise so you’re out of luck working with multiple cruises. That won’t encourage multiple bookings. But most amazingly, the calendar for dining reservations isn’t limited to the cruise dates like the old app, so you’re now required to spin the dial for each and every reservation you want to make each day of your cruise. That’s just terrible design..Version: 1.0.0

✓ Accepting Princess step 7Can’t seem to accept step 7… not happy.Version: 1.0.1

✓ Ship map needs a search functionThe “Explore the ship map” needs a search function, the old Medallion app had it, but the new Princess one doesn't. For example I'm on the Coral Princess right now, when i first got on and was unfamiliar with the layout, I tried to locate the library, went to this app, went to “Explore the ship map”, couldn't find any telltale “magnifying glass” search option, so manually had to select the deck numbers and look through them manually, took me a few minutes to locate the library. A map search function would speed that up tremendously..Version: 1.0.1

✓ Not recognising correct statusThis app has me as new to Princess which is wrong. Have reinstalled no change , have logged in with password and booking number still says I’m new to princess. Boarding card now shows that status. Fortunately the old app shows my correct status and all future cruises.Version: 1.0.1

✓ Released too soon, not enough work done.The app will not recognise my elite status, has us as first time cruisers. If you upgrade to Princess Premier from Plus it won’t recognise the upgrade and hits your credit card when you book a restaurant. Do the homework before it’s unleashed on the beleaguered traveller..Version: 1.0.1

✓ Let us continue with old app while the new one is being finalizedIn the Payment Method section, It won’t accept my credit card for Shipboard, even though it’s exactly the same as the one for Shoreside. Also, I’m not able to add the other people in my group. You should let us continue to use the old app until the new one is actually functional..Version: 1.1.1

✓ Multiple cruiserThis App is not user friendly like the old app. Can only look at current booking which makes it hard if you have multiple bookings. Also everything is too hard to find not like the other one.Version: 1.0.1

✓ A one star reviewThis app is not user friendly. I have never been able to register, only way to get into it is through booking number and entering my private info. It’s very hard to navigate, can’t find any pertinent info without entering the “Excursions” window. I ordered two medallions sent to me, only got one. I consider myself pretty computer literate but this app has tested my patience..Version: 1.1.1

✓ Restaurant Reservations cant be seen by dayTo see your restaurant reservations you need to sort through each dining venue to see where it is for a certain day. Crazy… even the old app was bad but easy to see the calendar and daily reservation. New app stalls an times out and this is a very annoying oversight.Version: 1.0.1

✓ Major bugIf I’m looking at cruises and I Click back then it takes me to the login screen again and won’t let me log in again as it states there is an error with my login details. Then the only way to login again is reset my password. Not worth the bother until this is fixed..Version: 1.0.1

✓ App needs workI could not print the Travel Summary from neither my iPhone nor iPad. When I click on the button to print, nothing happens. And the Luggage Tag is too large to Print on 1 page. It needs to be reduced to fit on 8.5” x 11” standard letter size paper. Maybe it’s only an issue with Apple products but quite annoying..Version: 1.0.1

✓ Needs workHaving downloaded this new app, I logged in and on first login everything looks fine, however when opening the check-in section to check if my information had migrated across from the Medallion App, it keeps telling me my session has timed out and to login again. So this needs to be sorted ASAP..Version: 1.0.0

✓ Terrible replacementThe old app was better, this one doesn’t work correctly and keeps logging me off then I can’t get back in 🤬.Version: 1.0.1

✓ Check In IssueUnable to complete check in as the app insists on a landslide credit card to be registered with a gambling company. This booking is for a European cruise where there is no landslide facilities. This is frustrating and if not resolved will likely cause delays for many at boarding..Version: 1.0.1

✓ Cant complete checkinThis is the first use case I need the app for and the complete button doesn’t do anything. Not a good start to our princess experience..Version: 1.0.1

✓ Where are my future cruises?On the medallion app I can see 3 cruises that are booked. On this app I can only see one cruise . Therefore I can’t make any dining bookings for the 2 cruises I can’t see. Maybe I’m not looking in the right place and they are there ?.Version: 1.0.1

✓ Need to show loyaltyApp still does not show elite status. Still ha us as new cruisers. Also only shows past 12 cruises nothing more. I have called Princess several times about these issues to no avail. Medallions ordered no longer shows what you ordered only in progress..Version: 1.1.1

✓ Beyond “needs” workThey entered wrong birth year when we booked the cruise. And mobile app tells me when I enter the booking number and email that IID is being used by someone else. WTH I’ve deleted and reinstalled and deleted and reinstalled still nothing has changed. TA has spent 8 hours on the phone with them and they claim there are issues but they are working on it… how hard is it to go into the system and change 2 numbers??? If I go into the profile in the app and want to change my account info, all it will let me edit is display name not my birth year… Beyond frustrating and have a very bad inkling this is the beginning of major issues to come!!!.Version: 1.0.1

✓ Doesn’t connectI’m on the ship, connected to wifi and it refuses to say I’m on board. App is terrible and the service desk can’t do anything to help..Version: 1.0.1

✓ Pretty bad, luckily the old app still worksNot being able to log in with your Princess account login, but needing your booking number is pretty annoying. When logged in with your booking number, you can only see the journey you logged in with. Impossible to switch between the numerous concurrent bookings without logging out and in all the time. Totally useless time waster..Version: 1.0.1

✓ Wrong Captain’s Circle levelThe app is showing me as Platinum rather than Elite. It is correct on the Princess website. My travel agent had to contact Princess to get my level correct on my next booking which was also showing Platinum. Princess telephone staff recognised the inconsistency but wouldn’t/couldn’t fix it. If it’s still wrong on the app when I start my cruise I hope it doesn’t cause problems..Version: 1.0.1

✓ DisappointedGreat I thought they’ve finally got rid of the useless app. Downloaded the new one and get a time-out every time I try to get into the check in info. Utterly pathetic. Also we’ve got premier yet the app want to charge us for booking a speciality restaurant. How hard can it be for goodness sake?.Version: 1.0.0

✓ This app is horrid.The app is so slow and buggy it’s not even worth using..Version: 1.1.1

✓ Absolutely awful.Interface is slow and buggy. Sporadically logs me out at random times. Dining reservations are randomly deleted - I’ve made them four times, including once over the phone, and they randomly disappear from the app; calling customer support I’m told they have no record of those reservations, and that the app has been having some issues. I’ve redone my reservations 3 times and called in twice, but they just randomly disappear again and again. Sometimes I login and my cruise isn’t even listed - my whole trip disappears at random times so I camp even book excursions or make payments. Completely unreliable garbage..Version: 1.0.1

✓ Worst app every madeThis has to be one of the worst apps ever made. Frequently rejects attempts to input information, not very user-friendly. Tried to order medalions for myself and my wife. Usual difficulty get my wifes order in, had to try several times. I thought I had done it and got an email with only my order confirmed. My advice, don’t waste time pre-ordering on the app. Order things when you get on board..Version: 1.0.1

✓ Not updatedGoing to Alaska end of May half of our paid excursions are not listed on this app and I’m trying to plan more but it’s difficult when I have them down and u don’t and calling Princess Cruisses ur on forever I thought this would be easier to do Muriel Portner.Version: 1.1.1

✓ Can’t complete check inBuggy app, needs an update since I can’t complete check in, stalled at the last page and the complete button is unresponsive.Version: 1.0.1

✓ DanniHi have spent hours trying to log in My friends are still not logged in . Toooooo confusing especially for seniors as I’m Not happy at all 😂😂😂😂😂.Version: 1.0.1

✓ Cannot connectTrying to prepare for my upcoming cruise, but app says I need WiFi or cellular to access it. I have a 5G cellular connection and am online, so not sure what the issue is..Version: 1.1.1

✓ Constant error messagesI’ve been trying to complete all the pre-travel information for an hour now. Won’t save, constant gibberish error messages. Terrible user experience..Version: 1.1.1

✓ Terrible bug(s)…When booking meals pre-cruise the app didn’t recognise the Premier package and charged my card IMMEDIATELY for dinner bookings that are included. Refunds then take ‘5-10 working days’. Also insisted I enter credit card details for Offshore purchases which are not available on my cruise. Offers the choice to have medallions delivered to home, but then says it’s not available in my country. So selected ‘pick up at Port’ and it confirms a location where there is no port! Shocker!.Version: 1.0.1

✓ GarbageDoes not work at all. Crashes all of the time. So frustrating.Version: 1.1.1

✓ Lots of glitchesContract does not load so cannot accept contract terms. Needs immediate fix!.Version: 1.1.1

✓ Connect with room matesIt would be great if the app allowed us to connect/chat with our room mates whilst onboard..Version: 1.0.1

✓ Everything gone!Have just logged in to the new Princess App and all my information has disappeared! There is literally nothing there. I have tried to log back in but the App will not recognise my booking number..Version: 1.0.1

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