Splashtop Business Negative Reviews

Splashtop Business App Complaints & User Negative Comments 2024

Splashtop Business app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using Splashtop Business? Can you share your negative thoughts about splashtop business?

Splashtop Business for Negative User Reviews

✓ Shift key often gets stuckBig bug that seemingly never will get fixed. The Shift key gets randomly stuck down when using a keyboard on iPadOS. Has been happening for months right now..Mik_222Version: 3.5.2.2

✓ Battery drainFirst up, excellent app and it’s very functional. However when I check my iPad that I haven’t used for the last 2 days after fully charged is at 5% I checked the battery usage and found Splashtop backgroup has been draining my battery. Would be great to have the background process optimised. For now I will make sure the app is killed after use every time..WinglanderVersion: 2.7.6.1

✓ Needs updateThis app should be updated for the new 11" iPad. Cannot take advantage of full screen real estate with this app compared to the personal app, which does not offer the same professional features..BklynJimZVersion: 2.7.6.1

✓ Latest update has broken somethingIPhone 12 Pro Max Recently I am unable to use the trackpad without first disabling trackpad and then reenabling it This has never been an issue before Other than that I’ve been a customer for a few years now and it’s the best remote software I’ve used. Please fix the trackpad issue!.Matt30186Version: 3.4.6.0

✓ Fix the app for iPad Pro 11I have been using Splashtop for a few years now. I love the access and how everything integrates.. The app for the 11” iPad Pro I have begged to have it re-designed to fit the screen properly. I keep getting pushed back on the re-design. It works properly on the other Splashtop apps Enterprise etc...... Fix this and I will change to 5 starts.. Lots of screen real estate loss as it stands now...... Thanks..VlvmanVersion: 2.7.6.1

✓ Not very reliableI’ve been using splashtop for business for a few months now. Sometimes it works, other times the mouse response is horrible. This last time was the last straw. My right clicks were not registering. It is imperative that when I need to access my work computer from home, that it works. I even logged in from my windows pc at home thinking that maybe it’s the iOS app, but still very poor response from my mouse to the work computer mouse. Will look for another program..Cptn nimansVersion: 2.7.2.1

✓ Works with a few glitchesOverall, I like the app as it allows me to easily remote in to my office even with high GPU programs like CAD. My main issue (which I feel should be a simple fix) is the shift issue. It will randomly “hold” shift and only type in caps. You have to open the keyboard and click shift twice to get rid of the caps. Not totally debilitating, but pretty annoying. While it hasn’t happened to me, I’ve read on forums where this has locked people out of their computer because the shift issue happens when they are typing their password. Seems like this is something that should be addressed. I’m hopeful!.JoeF07Version: 3.5.2.2

✓ A good app BUT…..One BIG problem, it loses the connection often, even if idle for just a few seconds. Other times, it will drop the connection after a minute or two while working on another app and there doesn’t seem to be any way to control connection timeout..DabbajayVersion: 3.4.6.0

✓ Decent, but going the wrong directionAs another user said, special character support is very poor. And it’s getting worse. I use a bluetooth keyboard, and it used to work fine with the apostrophe (‘). Now, after some update, this character is no longer supported. Some characters like hyphen (-) and plus (+) send as the numpad character, which makes a significant difference for macro settings in some apps. I can’t imagine anybody using this app for significant typing is going to be using the software keyboard. Please fix the keyboard support, and stop making it worse. (Edit: I just checked, and even the software keyboard won’t send apostrophes.).OpieusVersion: 2.7.2.1

✓ Destroys BatteryI’m reviewing the iOS app specifically. I’ve been using Splashtop Business for several years now, and been largely happy with it on PC/Mac, and it seems to work well even on iOS with one caveat: It absolutely destroys battery life. If I forget to force close the app, it will tank the battery on my iPhone 8 Plus in a matter of hours. Another user posted a review, and Splashtop responded that this was a known issue and it would be fixed in the next version. That was six months ago. Why is it still an issue?! I don’t know what the app is doing in the background (it’s not supposed to be doing ANYTHING,) but it is using a whole lot of battery. I wonder if someone is mining crypto currency or something?!.JohnH7758Version: 2.7.6.1

✓ Needs update for newer devicesWorks well, but needs to be updated for newer devices. Devices such as the iPhone X and newer will have the screen cut off on the top and sides when zooming. I’m constantly switching between landscape and portrait to see the side of the screen! Reply: Update your app. Changing the resolution of the remote computers is not a viable solution. The app should properly handle zooming with any resolution. The top and bottom should be considered. See Apple’s app design documentation on “safe space.” Also, check out how other apps handle this correctly. TeamViewer is a good example..Anikdan1Version: 2.7.6.1

✓ Latest Business UpdateThe latest business update has bugs. To see your computer list you have to uncheck “show groups”. Just backwards from previous versions. Also in the latest update “Favorites “ shows no computers either checked or unchecked. Hope this gets fixed quick as I don’t want to have to wade through over 300 computers to login to my favorites. Help please! Normally a great app! UPDATE: today’s update fixed the problem! Many thanks!!.Engrguy2Version: 3.6.0.1

✓ Great app / missing transfer featureThe app works great and i use it constantly. The only issue i have with the apple version is its missing the transfer files feature. I need to transfer files from my pc to my ipad because i do design work and only apple has the programs i use for that. I have to download them from my work computer to my home computer then from there to my ipad and its a major hastle. If we can get to that point with this app then i will have no other compliants with splashtop..Cooky-ArchitectVersion: 3.5.2.2

✓ Great Product.......but.....This is a great app that I use for business everyday. I pay for good service, but unfortunately that's not what I receive. 6 days into iOS 8, and still no working product. They must think they are the only show in town.....GhjghjfhngjjVersion: 2.5.5.5

✓ Great for iPad remote access, but…The actual application is easy to use, logs in smoothly, and rarely has connection issues (with exception to internet disruption). Compared to others, this is far superior. If you have two screens on the computer you’re logging into, there’s support for both at once, or one at a time. There’s an easy Control-Alt-Delete function for locking/restarting, etc. In terms of connectivity, it works well. However, there’s a major update needed for this to be viable long-term… After a year+, Apple’s Magic Keyboard is not fully supported. Keys such as arrows and shift/control commands don’t work. Splashtop has work-arounds within the on-screen keyboard controls, but it takes twice as long to click through the additional menu bars. Apparently there’s a fix in place, but this significantly impacts usability. Definitely 5-star material once the usability is resolved..WonthingVersion: 3.4.8.5

✓ Terrible management of multiple screensUsing the latest version of Windows and an NVIDIA RTX 2070 again up-to-date, Splashtop simply won’t consistently let me control this PC. If I try to switch screens it switches the screen being controlled but not that being displayed. If I turn on view all screens the cursor is not aligned with where I point it using the trackpad function, making it impossible to control anything. It’s a real shame, but currently this just isn’t fit for purpose..DysphasiVersion: 3.4.0.2

Splashtop Business works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Splashtop Business.