- 89.2LEGITIMACY SCORE
- 91.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Splashtop Personal for iPhone App Complaints & User Negative Comments 2024
Splashtop Personal for iPhone app received 54 complaints, negative comments and reviews by users. Have you ever had a bad experience using Splashtop Personal for iPhone? Can you share your negative thoughts about splashtop personal for iphone?
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Splashtop Personal for iPhone for Negative User Reviews
✓ Okay app but there is one problemSo I downloaded the app because I saw it on The Original Ace’s channel and thought it would be really cool to play computer games on my phone and turn off my monitor and still see it on the phone (which is really cool by the way) but there was a problem when I stopped using it. My computer started being a square or a smaller version of its normal size. My screen used to take up 100% of my screen and after the app it takes up about 20% of my screen. If one of the developers can please help me with that problem It will be great..Version: 2.7.4.5
✓ I bought this app years ago it was excellentI used to be able to connect over phone network now I have to pay for that facility apart from that excellent.Version: 3.5.8.9
✓ Crashes on ios11Just crashes on ios11 I don't know for sure that this is ios11 related. I don't use it daily, but discovered it just after ios11 hit my phone (a 6s). The problem persisted after deleting and reinstalling. So far, it crashes after saying logging in, then refreshing 100% of the time that I try while I am on cellular data. I did note that while on wi-fi it did not crash, but I have not tested this extensively..Version: 2.7.4.3
✓ Rip-OffI just bought the app. Now I have to pay for a subscription??? What a rip-off! Use LogMeIn ppl. Free remote access anywhere!.Version: 2.1.0.3
✓ Please support iPhone X resolutionAs title.Version: 2.7.4.4
✓ Deceptive change to monthly feeThis 'Generation 2' version of the software (at the time of this review, the original first generation 'Splashtop Remote Desktop for iPhone & iPod' app is still fully available) appears to be nothing more than a change to a different money making model for the company, one that switches from the original app that gives full remote access from anywhere over any network or internet (including cell), to this app that only gives remote access at your location (local network) and you now have to pay a monthly fee for remote access to work from anywhere else (i.e. via the internet, including cell). I've looked at the features and website, and though there are suggestive statements that promote this 'next generation' app as something better, I can't find it. Everything, seems the same, performance, etc, and the only reason I can find for the monthly charges in this version of the app, according to the website, is: "We are maintaining a global relay server infrastructure to support Splashtop 2 users". Maybe this makes a difference if you are remotely accessing from the other side of the world, that I don't know, but aside from the initial setup of the original app (which, since they have over 8 million users, 8 million seem to have managed that just fine), this 'relay' system sounds more like just something extra put between your iDevice and your remotely accessed computer. All guessing aside, there is no practical benefit over the original app that I can find. The company also states on their website: "If you're a current iPad customer, you can UPGRADE FOR FREE simply by launching your Splashtop app! You have nothing to lose and everything to gain." I guess they don't consider now having to pay a monthly fee worth mentioning, or that 'nothing to lose' doesn't include your money (but to be fair, you only have to start paying a monthly fee if you want to remotely access your computer while away from your home/office (local network) - but isn't that really what most people got the app for in the first place?) I also tried to find a list of differences between the original and second generation of this same app. On their website I found "What's the difference between Splashtop 2 and Splashtop Remote Desktop?" (bet you can't find it though, it is extremely well buried), and of tons or related questions with answers that were available on their website, this was the only question I looked at that required you to sign-up and login to see the answer. Summary: The app (original and this 'generation 2' pricing version) is great. The primary difference with this 'generation 2' version is the way you pay, and it is substantially more and ongoing. What I find most disturbing is the way the company seems to be deceiving and pushing (free upgrade within existing app) people to this version for no practical benefit to anyone (other than them and their profits) - if they had just been more open and honest about it, rather than playing deceptive games and misleading people, I could totally respect that - this I don't think much of. Go for the original app (full access from everywhere and no monthly fees)..Version: 2.1.0.3
✓ Cant connectIt keeps on showing anywhere access pack and I am on wifi.Version: 3.3.4.1
✓ I can’t afford the subscriptionsSo, when I got this app I connected it to my PC then all of a sudden I have to buy the subscription I don’t have that much money for this. Even other people can’t mostly afford it and I want to see if you can make a skip action so I can go through without paying, it made me mad and I won’t be able to do what I need to do on this app. I appreciate the app of course!.Version: 2.7.6.2
✓ A bit upset..Update: I purchased two apps that allow me to access my Macs from anywhere without a subscription. ...... I was an early adoter. I bought the Spashtop Remote Desktop for iOS and Kindle Fire. On Kindle I bought the regular version and the HD version. I also bought the Mac app Splashtop 2. That said, I use to have access from anywhere via Gmail account. I received a message that I would keep my access if I switched to Splashtop Personal. I did, but never got the permanent upgrade. I sent a support request years ago, but it just went unanswered. I could see the ticket via the website. So, I sent a few follow up emails over ther years. I sent them screenshots of the offer and of my original support/ticket request that I made via the website that just stated pending/unanswered. Then I finally got a reply from someone and I am told that the offer has expired. I tried to get it when it was valid. I submitted a support request via the website. I sent a few follow up emails over the years. I sent screenshots of the Splashtop apps that I purchased. Nothing. I was given 3 months. I rarely used the app/service. I used the anywhere less than three times to show others. I only purchased it, because it seemed like something that would come in handy and it seemed cool..Version: 3.3.4.1
✓ Had to rebuy and buy again.I’ve been using Splashtop for several years. I think it’s pretty sad that the previous version stopped working and I had to buy a new version to get the same features it already had. I could understand if they had added extra functionality, but that’s not even the case here..Version: 2.7.4.4
✓ Don't botherAll I'm trying to do is remote access iTunes subscription over wifi it loses connection all the time and have to restart. What a waste of money..Version: 2.7.2.1
✓ CAVEAT EMPTORI was an early adopter of Splashtop in April 2014. Originally it worked well enough both locally and remotely. I only used it when I was away on vacation, every couple of years for a very few sessions. So, I used it maybe 4 hours total since 2014. I thought I’d test it on my new iMac getting ready for our next vacation. Evidently, they’ve made changes so it only works if you pay them every month, even if you don’t use it for years at a time? So, I contacted support from within the app, explaining my situation and requesting guidance ... twice now, since their was no reply the first time. They ignored both requests! I had considered paying their monthly extortion but add in no support and it’s buyer beware, time! Obviously, I won’t pay for something I won’t use and can’t even get support for. Caviar emptor.Version: 2.7.4.7
✓ Bait and switch??Not happy with the pay as you go but will give it a try. Not a fan of bait and switch..Version: 2.1.0.3
✓ BadSomehow it’s mess up my WiFi extender. Started acting crazy after I downloaded the app.... what gives.Version: 3.4.2.0
✓ Great performance, poor codingThe quality and speed is absolutely amazing. Way ahead of Teamviewer or other competitors. It transfers the highest quality picture i have seen so far and truly minimal lag is present. Even with that it can still sync audio perfectly. The reason that gives me disappointment is that i simply cannot use it. Every time i open the app and try to connect to my own laptop, at home with my own wifi, it tells me my laptop is on a different network. Only by restarting my laptop solves it... But if i have to get out of bed to restart my pc, i might as well stay there and work on my laptop... Rendering the app completely useless....Version: 2.2.0.6
✓ Works ok but.....I'm missing somethingThe app does everything else but... Allow you to access your laptop or computer even when it's in sleep. I fail to see the point in this app. You literally have to have the laptop or computer on before you can access your computer from your mobile or tablet? YEA..........because what I've always found hard is to simply use the laptop in front of me! They even have an a paid subscription where you can access your files over 3G and other features. I still don't see the point as the remote location has to be on and logged in before I can access it from my handheld!!? Pointless!.Version: 2.1.5.3
✓ The one timeThe one time you really need your connection. Didint work.Version: 3.5.2.3
✓ Black screen!Awesome purchased the best black screen streamer! Feels good to watch a black screen an not be able to do anything.......Version: 2.7.2.1
✓ Messed up my laptopI read the review on this and thought this would help on a number items Pc's and laptops i could use in the home although all the set up was very easy what it did not explain how this would disrupt the resolution on my laptop which took me some time to reset as I Gould not reset it unless I was logged on using this application so I did not add to my other software. I finally corrected this by deleting this app which was a waste of money in my case. Not a happy Customer. Just be careful when you purchase this I personally would like a refund..Version: 2.4.0.4
✓ Won’t connectI’ve been using Spashtop for a while now but recently I’ve been getting a pop up asking me to purchase the subscription for access anywhere. The problem is that I am trying to use Splashtop while on the same network as my PC. I checked twice just to make sure and I still can’t seem to connect. Any advice?.Version: 2.7.6.4
✓ Used to be betterIt's not a bad remote access app but the image is not as sharp as it used to be and the latest update's access bar is obtrusive and needs an option to be hidden. The trackpad mode also is a bit jerky where it was reasonably smooth before..Version: 2.2.0.6
✓ Doesn’t connectPaid extra for subscription, never connects. Deleted.Version: 3.4.8.1
✓ Used to be awesomeUntil they nerfed the remote access (even if you don't upgrade). I already paid $20 for the previous version that had remote access and remote access doesn't have any financial requirements. It's purely a money grab. You should all hang your heads in disgrace..Version: 2.1.0.3
✓ Major issuesConnects well. That’s about it. No ability to fit my iPad Pro screen no matter what resolution I set my monitor at. No ability to draw on apps from my computer. Making it worthless in graphics and photo editing. Needs a lot of work..Version: 2.7.4.4
✓ Works wellApp is very solid, easy to set up not much can go wrong. My only complaint is that when I’m watching Netflix from my computer to my iphone it’s laggy and freezes every few seconds. My home internet is 1gb/s download and 30mb/s upload and My phone is on a wifi of around 25mb/s. Other than that the app is fantastic can’t wait to play around and explore the possibilities.Version: 2.7.6.4
✓ Please update for iPhone X full screenPlease update to be able to use the full screen on the iPhone X then it’s an automatic 5 star.Version: 2.7.4.4
✓ FakeThis app should not be advertised as free. As soon as you install and set it up the only thing it does is show an add to upgrade to the paid version. Having that issue I’m ever sure I’d risk spending anything on this piece of junk. Remote mouse is by far 100x better..Version: 3.3.4.1
✓ Mouse continues to not work.When everything is working this app is 5 stars. What happens most of the time for me is that the mouse functions do not work. It does me no good to log into my computer and then not be able to click on anything because the mouse doesn’t work. It use to happen maybe every other time I log on but for the past month it’s been every time..Version: 2.7.4.4
✓ £4 monthlyYou have to pay in order to use this app.Version: 3.3.4.1
✓ Multi Screen issueI love the idea of this application. it works great for the most part. the only big issue i’ve run into is that i can’t switch the monitor i’m viewing. i have a windows pc and i am using my phone to access it remotely. the app gives me the option to switch to my second monitor, but it is not allowing it for some reason. very upset at this because my second monitor is where most of my work gets done. if this gets fixed my review will be changed. I have tried moving the output from my computer to software/hardware instead of the default, and it is still not working..Version: 3.4.2.0
✓ IPhone X support NOTHow can a subscribed app be so poorly implemented for iPhone X ... I will find alternative since answers from support department are equally unimpressive..Version: 2.7.4.4
✓ Not working at allI downloaded this and tried to connect to my laptop after creating an account and setting up the Splashtop streamer. I was never able to connect after repeated tries. Everytime I try on the app, I get redirected to the screen asking me to buy the anywhere access pack. I don’t want to buy anything. As promised in the app page, all I am trying to do is connect to my laptop on the same local network (which I double checked). I tried port forwarding, switching off the vpn etc etc. Nothing worked. What a waste of time. Deleting this now..Version: 2.7.6.4
✓ Worked great - for half an hourI wanted this for the classroom. After the first half hour the app started directing me to the paid subscription and I couldn’t use it at all. Very disappointed. Don’t advertise a free version if it’s not free..Version: 2.7.6.4
✓ Bad referral.Website linked me to the iPhone version... When I'm using an iPad... Now I've spent my money and I can't get a refund.....Version: 2.5.0.1
✓ Beautiful App / But It doesn’t work.Splashtop is a beautiful app but I’m having quite a bit of trouble. When I try to connect to my PC, it never works it brings me to the anywhere pack or something. I’m connected to the same internet and I’m right there with it but doesn’t work. Cheers..Version: 2.7.6.4
✓ Not badNot bad.Version: 2.1.0.3
✓ Not Another AccountWhy do I need to create yet another account to use this on my loacal area network. The iPad version of this app allows to use it on a local area network without opening any account. However the iPhone version requires you to open a Splashtop account in order to use it on your local area network. Why? Why? Why? I am sick and tired of opening yet another account just to be able to use a piece of software, especially when there is absolutely no need for it. I am just as tired of companies using this account scam to collect, use and sell information. This is a real deal breaker for me and I will find another way to achieve a desktop connection without this app..Version: v2.3.0.5
✓ Subscription FeeThere's a subscription fee for $25 a year or you can't use it. There's other free alternatives, no reason to use this app. Uninstalled..Version: 2.7.4.2
✓ No choice to pay!!You're lured into installing everything and then you have no choice to pay up..Version: 2.1.0.3
✓ Pretty goodPretty good when it works - often tells me my Mac is on a different network, when it isn’t. I can’t justify the price either so I have decided to remove it..Version: 2.7.4.6
✓ Great app but lacking in ipad usabilityUsed for years on my phone with great success but wont work full screen on an ipad in landscape mode which is disappointing Will also crash first load on ipad.Version: 3.5.8.4
✓ Phone touch screen not workingThree stars on the app for iPhone due to not being able to scroll or do similar single finger movements like on ipad. When two finger tapping from trackbar to touch, no touch features work except tap and hold. There seems to be no reason (at least to me) to ever want or need to move the entire screen around when I’ve already got it all focused and it snaps back anyways..Version: 3.4.2.0
✓ NopeThe app looks great, but why are you charging for what you once offered for free? And now, this app is off my phone..Version: 2.1.0.3
✓ "unfortunately out of our realm of expertise" Tech SuppHaha never had a Tech Support Department tell me, "the network configuration of a phone would unfortunately be out of our realm of expertise... this would have to be self-researched... our only suggestion would be doing some more self research as to why" before lol App is almost a 10/10 when works, its like a 9.9/10 or 9.8/10 app. My 2013 iphone had no problems, 2021 iphone gave me problems until app became impossible to use..Version: 3.5.2.3
✓ App crashes constantlyUsed for years never an issue !! New iPhone Xs max iOS 12 app keeps crashing instantly on opening !!! Come on team get it fixed.Version: 2.7.6.1
✓ I thought I had a virusI installed it on a whim, just to play football manager on my phone. I didn’t do that much, but I left the program on my Mac. I had it in the startup routine. My Mac startup slowed down so much I thought I had a virus. Everything slowed down. I didn’t realise that Splashtoo was doing it until I recently installed Catalina, which started to ask me if I wanted to give splashtop control over my computer. I decided to uninstall it and when I did it was as if my Mac had been restored to new. Fast and slick and good as ever. I’ll not be using splashtop again..Version: 2.7.6.4
✓ Bull Crap!I bought the original Spashtop app on my blackberry play book last year, it was awesome, no this splashtop "Personal" forces you to subscribe to their service as a monthly fee to be able to access your computer that's not on the same network! So, you have to BUY the app and then also pay for a monthly service! If I was on the same network why wouldn't I just use my computer as it is???.Version: 2.5.0.1
✓ Great for PC/Mac/iPad, but not iPhoneI’ve had a great experience using Splashtop to access my computers regardless if it’s from a PC, Mac, or iPad Pro. On the iPhone, I’ve only gotten it to work once and that was when I was sitting next to the PC I was trying to access. Regardless if I’m on the same WiFi network or 4G, the iPhone version has never worked for my on my 8 Plus. The iPad has never had any issues, though..Version: 2.7.6.3
✓ No longer happy!I use to love this app but I hadn’t needed to use it for a couple of years; I wanted to start using it again so I tried to sign in but to my surprise It tells me I’m not registered 🙄 whatever I create an account again and login to my iPad but now the issue is when I click on my computer I want to access it takes me to upgrade my personal use to another product with no way to exit this screen to get to my computer. So basically trying to force me to upgrade which won’t be happening.Version: 3.5.0.3
✓ So DUMB!You download the app they make you create a account and download some other things on your computer. And then right before you think you've got it already it says you have to pay monthly for it!!! WASTE OF TIME.Version: 2.6.0.2
✓ I regret upgrading.I used to LOVE this app. I used it for everything. I used with while streaming to switch scenes if I had to suddenly leave the room, controlling my pc from bed etc. AS SOON AS I UPGRADED TO THE ANYWHERE PACK IT BEGAN TO CLOSE ON ITS OWN, RANDOMLY DISCONNECT, AND HONESTLY ITS BARELY USABLE NOW. Update: Years later, same issues. I haven’t used the paid version in a while in hopes that they’d work out the kinks but it’s still as unable as before. Changing from 3 stars to 2 stars. I wish there were a way to downgrade the app to the unpaid version..Version: 3.5.0.3
✓ Good, but with some connection issuesWhen I first got the app it worked flawlessly and could turn on the computer while it's in sleep mode, but one time I clicked shut down on my pc then the next time I tried Splashtop, it couldn't connect. I was pretty sure that it was just because it was shut down. When I bought the access anywhere subscription before my vacation, it just wouldn't connect and I left my pc on. I recommend this app to everyone and it works most of the time and the connection issues are few and far between..Version: 2.7.4.5
✓ Decent when it worksIt allows you to even log into your computer so that you don't have to bypass windows login. But here's the rub. The performance is decent because it works over the local network, among other factors. But the app is currently down because of a failure on their servers. Also does not work in situations where you do not have an Internet connection. Seeing this serious issue with dependability, you have to take a couple stars off. Especially since you can get better performance. The interface is still top-notch though. So my feelings about this app are extremely split..Version: 3.5.8.6
✓ Want password saved for every loginI don't want to fill in passwords every time I login different PCs..Version: 2.7.4.7
🙂 Splashtop Personal for iPhone Positive Reviews
Splashtop Personal for iPhone works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Splashtop Personal for iPhone.
⛔ Splashtop Personal for iPhone Problems
