- 85.6LEGITIMACY SCORE
- 86.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Lyft Driver App Complaints & User Negative Comments 2024
Lyft Driver app received 88 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lyft Driver? Can you share your negative thoughts about lyft driver?
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Lyft Driver for Negative User Reviews
✓ Useless serviceThe photos in here lies, app doesn't give you upfront pay details. Moreover, the customer service is soo bad, they never listens and keep sending automated messages to all your questions..Version: 1005.17.3
✓ SUCH A SCAMHello. This is a class action scam!! Where to even begin??1. I got my car Tuesday instead of the normal work week beginning on Monday, so I was to get a slight discount- that never happened!! 2. Thier insurance- that i paid for expired after two days Into my week and I could not get rides until ‘I’ updated thier insurance with screen shots of it. Why why why would I have access to thier insurance?? 3 . No one ever answered any of these questions. I tried for 2 days to he someone. I called the number on thier insurance, it just hangs up on you. The only option to get hold of the company is chat help. And of course that was experiencing difficulty. 4 I cant return the car as thier is no option in my app to allow that. Supposedly it is in the vehicles tab. A re turn car option. For some reason my app lacks that. So I dropped the car back iff on thier lot. But my app still has it listed as active. So I bet they are still charging me. 5 thier is no phine number, no email and no way to get ahold of anyone that works for the company. At all Just stay away. If you have a car it may work. But DO NOT RENT THIERS!! Just found out they rented me a car with expired insurance and charged me for it!! Expired 2 months prior… so everyone had bad insurance!!! Does that seem illegal?.Version: 1003.31.3
✓ Driver support team must be changedCan not understand, why they can not support their drivers as Ubers support team? 2 days ago, morning my account was deactivated. I tried to contact them about reason, but no answer. I did my background clearance 3 weeks ago and everything was ok. Thats why guys you are getting requests from 10-15 mins away. Driver support team must be changed !.Version: 1001.97.3
✓ Cleaning feeIf passenger through out vomit in the car this time driver clean himself Lyft don't pay any cleaning fee . They ask for receipts , who will clean vomit except driver ? At night car wash close even day time no one will clean car while vomit , so driver can't give any receipts , Lyft don't take care Lyft driver 1.Version: 1002.44.3
✓ They Don’t care about driver earnings at all.You wait for pickup until 5 minutes and even if passenger doesn’t show after that much time and you cancel the ride. They don’t reimburse any money for your waiting time and fuel. They always come with some funny reasons..Version: 1005.14.3
✓ Bad driver supportBad driver support they deactivated your account just if the customer wasn’t happy. I known that sounds crazy but that what happened with me..Version: 1005.25.3
✓ Not user FriendlyThis app has extremely limited functions for drivers, it’s not at all user friendly if you look at it from a driver perspective. The 2 destination limit is horrid b/c it counts off when it didn’t even get you to your destination, and you can’t do anything should be 5 uses atleast but honestly there should be no limit we’re not kids/slaves/employees , . If you’re in the middle of nowhere you have to end your shift just to get back home, it’s even worse that you can’t edit it. Not to mention, I can’t see any info about the trip except pickup which if I could I wouldn’t have to logout every time I need to drive back to my city. It’s so bad not knowing where a trip will take you expecially for people with families, you’re forced to not even log in for fear you’ll immediately be taken 60 miles away on your first ride. We don’t even have the option to reroute or avoid tolls. Worst part is having to go 20 minutes for a pickup, not knowing where droppoff is and often times it ends up being a 5-10 minute trip ($2-3) which is a complete loss with the amount of time/gas/damage it took getting there. It’s not user friendly at all, and if you get a family emergency good luck making it back..Version: 1003.57.3
✓ DeactivateI updated all of my documents but still issues going on No bodies care about you.Version: 1005.15.3
✓ Make our phones SHOUT; Take us ALL THE WAY HOME!1. As a (now) three year driver, and Ambassador with Lyft, I am still amazed that the App does not incorporate an iOS “take-over”/cover function that notifies a driver that does NOT have the Lyft App noticeably open (in front) of any Incoming Request (i.e., nav units). Rather, a request will only appear -momentarily- as an incoming SMS, that a driver, when DRIVING, can easily miss. The App, when a driver is in Driver Mode, should take over the screen (as well as audio) of any iOS device, like an incoming call, alerting the waiting driver if any incoming request. And, needless to say, the driver should have On/Off control over such functionality. 2. I’ve always been annoyed by Lyft’s Destination Drive limitations, whether by miles or time, that seems to ALWAYS cut out (off) before a destination is achieved. Case in point, during this week’s drive times I had set my Lyft (and Uber) Apps to a Destination Drive location (home), and while Uber takes it all the way to my destination point, then ASKS if it’s OK to go offline, Lyft (as usual) CANCELLED the destination drive stating that they (Lyft systems) were sorry, that there were no rides to be had until I reached my end destination... even though I still had over “35 MILES” still to go!!!???.Version: 1001.96.3
✓ ScammersI had passenger after I dropped off her I got my next ride. I went to pick location and it was hacked and placed or fake the request and asked me to confirm my phone number boom they able to change all my accounts information now I can’t use my account im trying to reach out Lyft support they have but service I’m able to do anything. Think twice before yo do lyft..Version: 1005.18.3
✓ Very sadJust don't download this pendant and don't lose your life..Version: 1002.44.3
✓ They do NOT take care of their DriversOn 6/9/19 at 6:25am, I proceeded to pick up a Rider at a designated address. After arriving at the address on the app and having to wait a couple minutes I received a call from the rider. She said the address was wrong (wouldn’t be the first time). I proceeded to attempt to find the passenger. After several minutes of trying to locate the passenger I told her to try to find another driver because I didn’t get the sense I was close. I marked the rider NO SHOW and cancelled the ride. I realize the app didn’t credit the $5 cancellation fee. I contact support and the first one stopped texting without notice. Another came on (ended the same way). Then finally after 4 agents I connected with Evangeline. She explained the same thing as the others but at least she was nice. Bottom line, they said because I canceled not at the address that I couldn’t get the cancellation fee. The problem is, the ONLY reason I wasn’t at the address was because the passenger called me wanting me to come to a different one. Lyft couldn’t care less about the circumstances, their “strict rule” says blah blah. So basically forget the passenger and obey their rules? No customer service in that. Therefore I’m deleting both the driver and rider app and moving to Uber. What a joke!!! 👎🏾 Very disappointing.Version: 1002.11.3
✓ Terrible companyI worked for them for 3 years and since I was permanently deactivated almost 2 years ago I still to this day go on regularly to write reviews as to remind and warn people to not sign up for this company. Years of work I put in while I maintained a rating around 4.9 to 4.8 and lyft has very little room for a bad rating considering 4.6 is risk of deactivation. Anyway my point is I was a good driver. I did thousands of rides for them and in the end was one day surprised by a message stating I was permanently deactivated due to ALLEGED violations of lyfts community terms of service. After emailing and calling for over a month to find out what I supposedly was accused of that was apparently so horrible and trying to get re activated I saw every email had been completely ignored out of the 30 I sent. I did however finally get thru to a supervisor on the phone who was as mean as they come and said I was accused of texting and driving which by the way I didn’t but anyway texting at driving and they now felt I was unfit to be a driver despite this being my only job. The rude woman then took a much more stern tone saying I’m a liability and that I will never drive for lyft again and told me to stop calling because it won’t happen. There was no proof given by the person who accused me nor was I given any chance to defend myself it’s simply just their word against yours and whether you’re lucky enough to have lyft believe you. I remain deactivated to this day..Version: 1002.53.3
✓ El fun de LyftHello, I am the driver of this app and I honestly cannot explain myself or understand what is happening here in the state of Florida. First of all, I would like the developer of this app to give an explanation why so many changes to start assign you a race and then leave. Assigns it to another driver The client complains that he was overcharged with one driver than with another to the same destination and at the same time, they cancel the race when you are already at the client's destination and then another driver arrives to pick it up client, he pays you an amount without knowing how long the race will last and they were 35 minutes and they gave you 7 dollars for 9 miles 35 minutes that remains at 7 dollars even though it took you 50 minutes that is very bad he feels frustrated and demotivated to continue working on this platform, let me inform you that if this continues they will be left without a driver here in Florida because we are all migrating to a different platform where they pay better and that does not exist lack of control, Since they are making changes to the driver application, why are they not also making changes to the passenger application because passengers who carry 78 suitcases, it is impossible to load a car with those amounts, or load 5 passengers, so that the driver does not be forced to make the collection for pleasure and lose time and money and have to cancel the trip.Version: 1005.6.3
✓ Driver feedback wantedWhy doesn’t this app allow the drivers access to contact Lyft via text messages within the app? All that does is tell me that Lyft does not care about the drivers and only care about making money off the drivers. The passengers sure can contact Lyft. Why can’t the drivers? If there is a method or way, it’s incredibly difficult to find. Which again tells me, they don’t want drivers contacting them and doesn’t care about driver’s safety! They just pretend to care. For example. This morning o received a message (one o cannot reply to) from Lyft saying there are “streak zones” for 5pm today. Ummm, I live in the Los Angeles area. We have former hurricane now a severe tropical storm Hilary coming in right now and is expected to be here about an hour before that time. And you’re basically telling us to go out and drive? Are you high? I’m not going out anywhere! Awesome way for you to indirectly tell us that you done GAF about our lives! You should be encouraging drivers to STAY HOME! Instead of trying to get them to go out and drive under such life-threatening weather conditions! Seriously, what’s wrong with you Lyft?.Version: 1005.19.3
✓ App is silent once priority time is finishedI like the app but one concern with you. Why are you don’t give any ride to the Lyfter once priority time is all used? Please break the silence post priority time..Version: 1005.26.3
✓ Worst customer support service.Worst customer support service..Version: 1005.15.3
✓ Terrible appYou are not dealing with humans, you are dealing with an AI algorithm that has absolutely no mercy whatsoever. I am an experienced Lyft driver for over six years. I’m a five star driver. If you get one bad rating because someone doesn’t like the way you smile or because the app makes you take bad directions, all your bonuses get taken away immediately, and you are left to drive with minimum wage having to pay all your gas and expenses without any help whatsoever. This is a worker abuse situation that if the government of California hadn’t stepped in, you would be paying to drive. Uber is about 70% better. The AI algorithm is terrible to say the least. Support is very nice, but they have no power,All they can do is sympathize with your issues if you describe them well enough. This app takes advantage of the driver and makes the passenger more important. It’s not safe, it’s not fair and I do not recommend this app. Don’t forget you have to pay for gas, all the expenses. Including insurance, your car and maintenance. So without these bonuses that they remove on a whim you are basically paying to drive. The more you drive, the smaller, the bonuses get. They trap you in with a nice bonuses when you stop driving for a while, but then they punish you for your loyalty..Version: 1005.7.3
✓ If you can find another job, RUNApp has a bunch of things wrong with it and no matter what it’s always the drivers fault. App glitches and accepts a ride without my permission and it counts against me to cancel. App says a ride is 1hr in its really a 5hr ride to a different state and when you try to cancel, guess what? They threaten to terminate your account and remove your ability to cash out daily for the time being. The only way to reach a human is if you are literally being held at hun point, literally they will not talk to the drivers if it’s not a life threatening situation so you have to talk to an a robot who gives the same generic answers to every situation and doesn’t recognize complex situations. Oh and don’t get me started on how terrible and unreliable using Lyft direct to get paid by lyft is. Can’t access your money at random times they decide to do unscheduled maintenance, random double charges for gas which is insane with how expensive gas is. And instead of doing anything about it, lyft makes unnecessary updates to the app like changing the ride request chime. Cause I really appreciate an annoying beep beep beep while I try to figure out how lyft is gonna F me over with my next ride. Like I haven’t gone thru 2 cars and my life savings trying to make this crap job sustainable. Lyft prays on people like me who need the work. Deplorable if you ask me.Version: 1005.35.3
✓ App not working well with Music on Apple CarplayWhenever there is a sound from the app (notification, navigation, message etc.) It will dim the music volume to very low as well as the sound quality. To resume my volume and music quality, I have to ask Siri to pause then play the music, because manually pause/play would not do the trick. Lyft app should not interfere with my music on Apple Carplay!.Version: 1002.36.3
✓ Lyft looking at their drivers like a slaveAs a driver you get no support from lyft, they deactivated your account with no reason!!! Any report from passengers ending to deactivated drivers account whiteout hearing from you!! Judgment by Lyft is absolutely unfair and discriminatory 👎👎👎.Version: 1004.9.3
✓ WorseI waited more than 30 days for ptc license Until they deactivate my account.Version: 1005.16.3
✓ You can earn but they make it extremely difficultLyft will send you bonus opportunities when they notice you aren’t driving, the earnings are great. As soon as you get your first bonus for driving 60 people for a $64 bonus they will no longer offer you decent ways to earn. I have never seen a power zone in a year nor destination bonus. They cancel the driver streaks as soon as you are 1 ride away, all of a sudden when you check it the bonus offer disappears. Many people I have spoken too states that Lyft asks them to drive for unattainable goals. Customer service is a joke, you might as well ask yourself a question because their goal is to close the ticket not give you answers. My door lock mechanism was damaged from riders slamming my door, the door gets more use than any other part of my car because that’s the door most people use to enter my car. I have 24 hours to send a picture of something you can’t see you have to actually take your hands and feel or use. Drive UBER, a customer told me she was charged $40 for a ride through Lyft whereas Uber charged $80 for the same ride. I got $24 for driving someone over 48 minutes away. Drive Uber!!! The ratings for this app are from employees and friends of the developers, that’s a proven fact!!!!.Version: 1002.80.3
✓ All kinds of problemsJust came back to using Lyft to drive. Generally speaking, I like the Lyft GPS system much better than Uber, but I just started driving again last night after a long break of about a year and there seems to be a lot of things broken. Several times, for instance, I had someone in my car but could not start the trip because I was not parked in the exact location they had set their pickup - like within feet. There was one ride where I was parked at the end of the driveway instead of pulling in. After 2 minutes of stammering my way through “this never happens” I figured I’d try to pull in the driveway. I backed up and didn’t even have my back wheels over the driveway entrance yet and it pinged saying I could let them know I arrived. This was embarrassing and I was super lucky they were so understanding (and happy drunks). And it cost me valuable time during peak Saturday night ride hours. For less than 10 feet. Another time, the same thing happened but it gave me the option to “arrive early” but said I would lose out on any wait time and would not be compensated if the rider cancelled. Of course, this ended up being the ride that I waited and waited and called the rider several times and he never showed up. So then I had to be the one who cancelled the ride (hope this doesn’t reflect poorly on my record so quickly after returning from a long absence). Lots of problems to fix here..Version: 1002.12.3
✓ MoneyI like Lyft but I also don’t I feel like they take a lot of money out so you barely get anything. Sometimes I am driving 7-10 hours and only would make like $80-$90 which is nothing a lot of ppl only want rides like 2-5 minutes which results In like $3 for you as the driver. The passengers complain that they are paying a lot but us drivers DO NOT SEE any of that money only like little less then half. Not including the amount of time it takes to get the passenger which sometimes a passenger would want to be picked up like 20 minutes away which we don’t get reimbursed for and then for the passenger to only want a 2 minute ride after I just drove 20 minutes to get there to only make $3 this app needs to pay a little more to the drivers especially if this app sometimes is our only income. We have to put gas and drive many miles away for a little compensation you would literally have to drive a full 24 hours I believe to have a great pay at the end of the shift ridiculous Lyft needs to do something about that. As far as the app I don’t really have issues with it only the GPS where it would re-route me sometimes for no reason but other then the crappy pay it’s ok if you want to make a little bit of extra cash..Version: 1002.33.3
✓ App flaws and ripoff for driversI’ve been doing Uber and Lyft in Chicago for about 5 months now and I have to say I am quite appalled at how manipulative Lyft is with their drivers. They talk big numbers and bonuses and guarantee $500 a week, advertise big bonuses for new drivers, and make it seem great. But then you drive 15 minutes to pick someone up and they don’t show up and I make $0 for it. Lyft says “it’s because you didn’t arrive within 5 minutes of the scheduled pickup.” Lyft doesn't care to ask if I couldn’t find the entrance because the customer’s phone number wasn’t in service. They give you rides that take you all over the place, making it 10x more difficult to reach your 100 rides, they pay you about $3 for a mile and a half ride that took 8 minutes (and that includes the extra 55¢ for gas), and they put up bonus zones with no intention of leaving them there long enough for drivers to show up. Why even have bonus zones when they disappear in 30 seconds? Because they are trying to lure drivers with zero intention of actually making sure they get the bonus. Lyft develops an app and leaves the drivers to take on all the wear and tear, time loss, gas money, and doesn’t even care to compensate them properly. I can assure you once I hit my 100 rides, I will never drive for Lyft again unless I find myself in a $10+ bonus zone or they decide to increase fares or quit taking such a high cut of the measly ones currently in place..Version: 1003.74.3
✓ DO NOT BECOME A LYFT DRIVERLyft is TRASH! I have a valid az license and a valid document saying I can drive in az, but trash Lyft says my license is not valid and I need to take it up with the dmv. I’ve called the dmv and was told that I am and they provided me with the document. I have been trying to “validate” my license for a week now! All Lyft keeps saying is that I’m not valid even with proof. Another reason Lyft is TRASH is their lack of gps giving correct directions. Who uses a garbage route as the main route for driving on Lyft? It makes no sense. There isn’t an option to use Apple Maps either. Google maps is TRASH. Lyft need real people to help us not some fake ai who doesn’t know how to read documents. The rates are not fair for what drivers have to put up with and Lyft doesn’t care about the safety of their drivers either. You could be picking up Katrina but really is mike and his homeboys… Lyft needs to make its passengers provide proof line they do for drivers and if the passenger doesn’t let the driver know the ride is for so and so the passenger needs to be penalized. Just like when a driver is told “you were reported for not wearing a mask” (when in fact you were) just so the passenger can get a free ride out of lying. So in conclusion. Become an Uber driver..Version: 1003.12.3
✓ They didn't pay me for a very long tripI made a trip from San Jose CA - Los Angeles 400 miles and Lyft did not pay me because according to them it took a long time and what they did was finish it giving as an answer that the system closed it and supposedly did not charge the client and for that reason they did not pay me either For me, it took many hours and miles because I had to go back to San Jose so they wouldn't pay me, it's very difficult but there was no way to make them understand, there is no phone support, nothing, everything is done as they say and I don't have support, just support from someone who Put yourself in my position and do the right thing in a situation like this since I took the client to his hotel safely and as it should, it was very easy to talk to him and thus pay for my work because it was done and it was done. did well…. It is something that I hope does not happen to anyone else, because it is not fair and even more so in such a long distance I regret having such a long trip for a very low cost and if they also do not even give you gasoline it hurts even more how unfair.Version: 1005.12.3
✓ Do Not Drive LyftI made $4 on my last trip was not even remotely worth it to waste $6 on gas and car. I had a trip $2.95 like really how do you expect drivers to work out? They have large turnover of Drivers. Do not wait at Airport, waited all day for $18 ride..Version: 1002.38.3
✓ 😖😖Really not worth it..! They have to change their system for sure especially to challenge Uber.Version: 1002.45.3
✓ Bonus streaks and not driver friendlyOne thing you need to know about this app is that I have noticed when I am doing a bonus streak there will be a cancellation and then it knocks you off of your streak and you either have to start over or it ends completely. You are driving to the rider and boom cancelled and then you get the pop up saying you lost your bonus. Pretty crappy and the support you contact is useless most of the time. It forces you to take the toll roads and then riders get upset. If you put on a filter and take a ride the directions do not come back up for you but is still filtering and so you then have to use maps app to find your way to the destination you set. Most of the time you don’t get rides with the filter and is a terrible perk they add for the levels of rewards. It should be available no matter what. Sometimes you get in a terrible neighborhood and need to use the filter more than it is allowed based on your reward level. Also, make an option to report no mask due to COVID-19 easier for the drivers to report riders. As well as under 18 or no car seats and you waste you gas and time. We need the app to reflect these issues and without the drivers dedication and safety 1st as a priority; driving for lyft with the app’s current situation is a real issue..Version: 1003.23.3
✓ In debt because of LyftHello, I am a full time student that not too long ago was working for Lyft. Everything was perfect, I liked working when I had time and it really helped me to pay the bills. One day I was in an accident while driving for Lyft and my vehicle was totaled. Weeks later I called Lyft and ask them about the status of my account, the Lyft representative told me that my account was active and that I don’t have to worry about getting a new car. I even told him year, make, and model just to be sure I can use that car to drive for Lyft and he checked and say that the car was perfect. I told him -ok thats the car Im going to buy (cost after state tax about $16,000) and I purchase a vehicle. Around one week after purchasing the vehicle my Lyft account was cancelled. They didn’t even send me an email or nothing. I call them but they didn’t answer. I submitted a ticket with no answer. I even tried contacting them via facebook and they don’t answer. Now I need to pay for this car that I don’t really need because it was purchased to user for Lyft. P.s. i live in a college town and other platforms are not very popular here. I don’t want Lyft to pay for my vehicle, I just one them to activate my account again..Version: 1002.63.3
✓ Lyft’s Car Driving ProgramI love driving for Lyft. I’ve met a lot of people while driving for them but the only issue I’m having is how much they take out from their drivers . They want you to pay $250 a week ( $1,000 a Month) more than any car payment and insurance u can have out their for a car that also does not belong to you. On top of that, they take such a large percentage per ride you get. They don’t factor in your time or gas expenses. They want their $250 regardless of what your going through or doing. If you want to take a vacay , you have to bring they car back , even if that’s your only mode for transportation. A 30 min ride will get you about 7-8 bucks all rides up to about 10-15 mins will get you almost $4 and sometimes riders are not tipping. They barely have challenges that will help you earn more money. It’s crazy the charges they take . You would think they would want the drivers to profit so we can be our best for their clientele but they don’t care. I appreciate being able to be flexible and make money but as a single mother , driving the car drains me . I can only work a few hrs a day because of my child so I hate to be on the road for 7 hrs to barely make $80- $90 . I would say if driving for lyft that you come in with your own car..Version: 1002.24.3
✓ If i could i would give them zero stars.Lyft deactivated my driver account back in 2017 from false accusations. Someone, from my understanding, reported to them that I was in an accident while driving for them. Now, the issue is, instead of getting all of the evidence from both sides, they completely went off of the reporter’s words and deactivated my account. At the time they stated I was in an accident on the platform, I hadn’t driven with lyft at all in over 3 months because I didn’t have a vehicle at all because of life trials I’d been going through. My vehicle that was claimed to be involved in the reported accident had been repossessed already, so it didn’t make sense how I could be involved in an accident with a car I no longer had. This whole thing was just completely bizarre to me with how lyft handled this whole thing. I reached out countless times to try and prove my innocence and show that it was false accusations; however, lyft completely disregarded any attempt i made in trying to clear it up. This is by far the worse company I’ve ever worked for. They care more about the money than the employees and it is very disturbing and sickening. They automatically go off of the reporters words with no regard to the person they employed..Version: 1002.51.3
✓ Issues that need fixingI have been driving for Lyft a little over two months, and these issues are still on going. I thought maybe the app would fix it with updates however, I was wrong. 1. First week went great, my buddy had his feedback button right away. I figured if I waited a week for my first results it would come to the app for me. I have still not had this option 🤷🏼♂️ .. 2. Before I pick up a ride it is suppose to show how long the ride is estimated to see if it’s worth it, have NOT received this option either. 3. The GPS needs fixing because it keeps bringing me to the back of buildings where my customer is not! Lastly.. I could not pick up one of my customers due to an issue that happened in town, she had to walk to me. And she got in & it didn’t register that she was with me or an option to say she walked to me. She had to cancel the ride and hope 🤞🏼 that I was the ride because she was late to work already for the state of emergency issue! Please fix! I love the app , love working for myself. Great way to earn money for yourself the way you would like, making your own hours. Thank you for your time..Version: 1002.22.3
✓ Keeps getting worseEvery single time, for the past few months, I will get a scheduled pick up and when I go online to accept, I have to reject random pickups because they send those instead of my scheduled pick up. So my acceptance rate goes down because of this. Then when I finally do get my scheduled pick up, and accept it, it freaking disappears! No message, no warning, nothing!! And that’s if I’m lucky that I’ll actually get the request at all. Sometimes I’ll go through the whole 15 mins waiting for my schedule pick up to pop up and it never does even though it’s still in my pick ups. Then it just disappears! If the passenger cancelled, at least have the decency to let me know! But I always ended up feeling bad because a lot of these are airport rides! People need to get there on time and these mistakes can cost them missing their flight! Or people going to work trying to get there on time! And it’s early in the morning (around 4am!) not a lot of other drivers around to pick them up in case this error keeps happening! On top of all that, it makes me look bad!! Oh and to add the cherry on top I can be driving in traffic for 20 mins, get a ride, and drive for another 20 mins (in bad weather) and only get paid less than $10. Passenger tells me they paid around $30. Ridiculous. Increase the rate pay..Version: 1002.37.3
✓ Worst Support everTheir support team no nothing try to reach them they will give you general answers only it is 5 weeks that I can't drive because they don't know what is wrong with my background check and why they can't process it with Sterling. They say sterling is closed that's why but when I call sterling they told me no they are open but they did not receive my information from Lyft..Version: 1002.63.3
✓ CrooksLast weekend, They sent me a txt for a $580 promotion for 33 rides on Thursday 12:14 pm, Thursday afternoon till 8pm I completed 8 rides and the app was normally counting. Friday I went back driving and completed 2 trips but the count is now showing only 2! Instead of 10! Wheres ky yesterdays rides?! I stopped the car and started a 4 hours txting aggravating conversation with them. First sneaky rep. respond was the promotion started 5 am on Friday, Not 12:14pm Thusday! I said where sod you come ip with this 5 am?? The txt msg is jot specifying the time frame! I cussed him all kinds and another rep. apologized and said they will work on fixing this issue and add the time frame to their messages. And me? They ruined my while weekend. I didn't work neither I planed for something better. I deleted my 4 years account with them. I never had a problem with any passenger and my 2016 car was always clean. They have a term within those promotions states that they can change or pull these deal they MAKE with the DRIVER any time they chose! Meaning the hand shake on any deal woth those low lives means nothing to them and they can chose to canceled it before a driver finish his/her last drop off to get paid for a promotion!! What a joke?! So disrespectful for my time and rights. F this company..Version: 1004.9.3
✓ Does not give accurate locationI’m a new lyft driver but it has happen three times where the lyft app has failed to give me the proper directions. First time it told me to make a left on 24th and mission and I did but drivers are not allowed to make a left on that inspection does the lyft navigation not take that into account? The second time it told me to make a right on 5th and mission and so I did but the building where my passenger was heading was on our right side, if I dropped her there she would have to retract to get to her location. The navigation system should have sent me to go down 4th, right on Howard and right on 5th and my passenger would have not been upset. Then the third time I was picking up a passenger on mission between 3rd and 4th. I was on 5th following the navigation system and it told me to make a right on Minna, the system believed my passenger was waiting there even though he was on Mission. Once again I had to retract and go against the navigation system to pick up a passenger. Please fix the navigation system, it’s such an inconvenience to get the wrong directions especially when you’re in a metropolitan area like San Francisco and one missed turn during rush hour can turn into 10min delayed and a u happy passenger..Version: 1002.30.3
✓ Lyft is a ripoff for driversI’ve been doing Uber and Lyft in Kansas City for about a month now and I have to say I am quite appalled at how manipulative Lyft is with their drivers. They talk big numbers and bonuses and guarantee $500 a week, advertise big bonuses for new drivers, and make it seem great. But then you drive 15 minutes to pick someone up and they don’t show up and I make $0 for it. Lyft says “it’s because you didn’t arrive within 5 minutes of the scheduled pickup.” Lyft doesn't care to ask if I couldn’t find the entrance because the customer’s phone number wasn’t in service. They give you rides that take you all over the place, making it 10x more difficult to reach your 100 rides, they pay you about $3 for a mile and a half ride that took 8 minutes (and that includes the extra 55¢ for gas), and they put up bonus zones with no intention of leaving them there long enough for drivers to show up. Why even have bonus zones when they disappear in 30 seconds? Because they are trying to lure drivers with zero intention of actually making sure they get the bonus. Lyft develops an app and leaves the drivers to take on all the wear and tear, time loss, gas money, and doesn’t even care to compensate them properly. I can assure you once I hit my 100 rides, I will never drive for Lyft again unless I find myself in a $10+ bonus zone or they decide to increase fares or quit taking such a high cut of the measly ones currently in place..Version: 1003.58.3
✓ Endless problems with scheduled pickupsThe Lyft Driver App has a continuing problem with scheduled pickups. I routinely accept scheduled pickups from the Portland-Metro area to Portland International Airport (PDX). The app instructs me to be online at a specific time in order to accept and begin the ride. I am always online at the set time and 90% of the time the ride simply vanishes from my app without any explanation or solution from Lyft. I have brought this problem to Lyft’s attention no less than 10 times and yet the problem continues. Apple & Sprint (my service provider) have both verified that my phone & service are operating normally. I am doing everything correctly. The problem is clearly on Lyft’s end, but they refuse to do anything about it. This ‘glitch’ is directly affecting my ability to earn money with Lyft. The fact that Lyft drivers can only contact Driver Assistance via text or email is also beyond frustrating and makes communication both slow & error prone. No one at the Portland Lyft Hub could offer any answers or solutions, either. It is becoming very clear to me that Lyft has no real interest in fixing problems within their app that directly affect their driver’s ability to earn income and serve their passengers. With problems, like this, it is not surprising why their stock price has fallen so far below its IPO value..Version: 1002.35.3
✓ Lyft is the worst ride share app with un-professional employees.. I won’t recommend it to anyoneI would be the last person to leave a bad review for this rideshare or Lyft company, it has been a year few months now since they banned me from driving with them which I found so wrong.. just because a customer complained about a lie that had no further investigation I’m not hurt or mad writing this,it is just the fact.. you guys seem to care more about the customers than the actual driver and we are the reason you guys company expanding. I missed nothing but the good customers I have had that still reach out to me asking when will I drive again and my answer is like never .. it’s so unfair for Lyft to just ban someone from their company for the fact that a customer gave out a compliment and they didn’t even do a deep further evidence cause they care less .. you guys did closed the door for success on me but God’s plan is always working.. I wasted half of my vehicles mileage on driving for them and gain nothing, even some of the airport trips payments were less than the the time and miles driven.. For those of y’all out there trying to drive for them make sure you do not get any customers complaints for your own good if you rely your life on Lyft cause they’ll end you like a movie.. please don’t ever rely your life on Lyft if you looking to leave your job for this ...Version: 1002.48.3
✓ Worst customer serviceThe worst customer service. Never resolve any problem and behave so rude..Version: 1005.22.3
✓ Platinum Lyft driver and Lyft treats you like PlaqueUpdate November 2023 I’m a Lyft driver who made it to platinum level with a 5 star rating with almost 6000 rides and an AVALANCHE of positive comments from passengers. I like the flexibility Lyft and other RideShare apps have to offer although the pay is way less than what they claim you can achieve. My personal success level of achievement in Lyft is rivaled and equaled by Lyft supports monumental failure… Far too many times, I’ve been cheated out of Lyft bonuses sanitation/cleaning and cancellation fees. Even when I provide photographs and proof they respond as if they’re not paying attention or just don’t care and give a condescending response Thanking you for using Lyft we’ve answered your questions and will be closing this chat. With your issue NOT resolved. Although I continue to stay on I would not advise others, I’m a military veteran with incredibly thick skin. In the beginning, They will entice you with a decent sign on bonus and you will get additional surges and Bonus streaks making you believe you can make a decent living. Believe me this is a serious bait and switch. There are other platforms that do better although all have their flaws. But LYFT SUPPORT IS THE WORST. Wish I could give negative stars. Proceed with caution.Version: 1005.32.3
✓ Worst driving experience ever!Was taken on a 15 minute trip in a snowstorm to lyft someone less than 500FT to get paid $2.72, I wish you luck..Version: 1001.97.3
✓ Worst customer serviceOne of the worst customer service I’ve ever seen.Version: 1005.22.3
✓ Absolutely junkThey keep on sending promotions but don’t have any rides available 🤮🤮🤮.Version: 1005.19.3
✓ SUPER SHADY BUSINESS + NO ACCOUNTABILITY4+ year driver and it’s not even worth it anymore. Lyft does every vile thing under the sun to the drivers and beyond a message thread of you complaining, they do nothing about it. THEY STEAL FROM US!!!! Wages, tips, cancel fees, tolls, bonuses, and personal miles(if you rent with them) are all tools they will use to take incremental amounts of your hard earned money from you. I’m still waiting to hear from “support specialists” from a year ago for more major issues. Lyft cut off our rides is about 2/3 and you keep 1/3 of profit 🥴 Passengers are supposed to be charged a $10 cancel fee when canceling within an hour but just this week they made sure I didn’t receive it 4 times which means they shorted me $40. They charge me almost $400 a week for 90 personal miles and this week I’ve been magically accruing mileage while driving less… now that I’m over my amount that’s an extra $25!!! THEN YOU TRY AND ADDRESS THESE PEOPLE AND THEY LEAVE YOUR MESSAGES UNREAD FOR HOURS AND WHEN YOU FINALLY GET THROUGH TO THEM THEY DISCONNECT AND FORCE YOU TO RESTART THE WHOLE PROCESS!!!! THEY DONT EVEN HAVE A CONTACT NUMBER!!! I have soo many unresolved message threads of them sweeping issues under the rug that it’s insane. I’d be more than glad to show y’all these threads so you can first hand see how irresponsible this company is! DO NOT WORK FOR LYFT GET ANOTHER COMPANY MONEY.Version: 1005.42.3
✓ Worst appI usually don’t have time to write a review for the apps but for this i would have to say its worst . Costumer support is worst they took almost 1 day to get back to me..Version: 1002.37.3
✓ Awful appDrivers deserve better and the navigation is worst it needs to be updated overall.Version: 1001.97.3
✓ No any respectfulLyft just use drivers for zero support.Version: 1002.35.3
✓ No help with app. Why? No choice of inspection site. Why?Lousy app. Makes me question the company as a whole. I am in Southern California. I do NOT want to drive to Oakland for the inspection. I can find no other options. Clicking of change location and clicking on the “map” box was a waste of time. Sure, I can see all over when I click on “ map”, but doesn’t matter you cannot choose a different location. I’m guessing this is because when I first started the process Oakland was sort of in the area. It’s 400 miles from where I am now. I canceled the Oakland inspection as soon as I knew I was going to SoCal. Why am I not allowed to pick a different location? Why is there no FAQ section or a “write to us” or ANYTHING to catch someone’s attention. We should be able to get help through the app. A link. An email address. A phone number. Something. I’m getting texts almost everyday reminding me to get my car inspected. You can send repeat text messages but I cannot contact anyone??? Why? It’s not like this is a new company. It’s not a new app. What’s the problem developers? I refuse to believe people throughout California have to travel to the San Francisco Bay Area. If it’s this much of a hassle to schedule an inspection, do I really want to work with these people? The jury is out..Version: 1002.22.3
✓ Drive with CautionI’ll start this off by saying that, if you choose to do Lyft for extra money or even a full-time gig, it’s worth it! I only did it for some extra spending money, but I was able to also connect with people from all walks of life and do things on my own time. However, if you are choosing to do it, GET A RIDESHARE POLICY WITH YOUR INSURANCE. I wish they would have told me that in the beginning because the past month has been one big headache (I don’t fault Lyft for that but it truly hasn’t been fun). I got myself into a car accident last month and long story short: my insurance wouldn’t cover me since I was on the clock with them. Lyft has their own insurance company but they are slow to service. You’ll be going WEEKS without hearing anything from them, and if you’re doing Lyft to pay bills, not having your car for a month is a gigantic strain. So again, GET A RIDESHARE POLICY WITH YOUR INSURANCE before you even sign up. My agent told me it was somewhere around an extra $20 a month (can’t confirm that, but talk to your own agent and see). Save yourself your money and the headache. Otherwise, you’ll just be sitting on your hands, waiting on insurance to finally get you back on the road..Version: 1001.87.31
✓ Customer service is hellI wish there was negate rating for these guyz. I would have give -5. Their Customer service all they do is waste your precious time. They waste evertime my 2 hours atleast and never come with solutions. I tell them my problem and they send me again those messages. I answer them again, after 30 minutes wait they send again same message. I mean if you guyz cant handle it tell me I will find you productive people, atleast who will not waste other people time..Version: 1005.20.3
✓ Can not go online in day time in two weeks now?This app and the customer support are so bad. Lyft need to make more change otherwise will lose a lost driver..Version: 1005.18.3
✓ Customer serviceTheir customer service sucks, they know nothing.Version: 1005.26.3
✓ Worst Customer ServiceI went to Canada Post and the clerk said u need a new form for scanning. Mailed lyft , they said cant do anything call Sterling background check as they are the contractor. When I called Sterling they said we have no access to form contact lyft. every time I e- mailed lyft , they send me same msg to contact Sterling..Version: 1002.52.3
✓ The app needs improvementIt is unfair for both the driver and the passenger to have pickups at least 10 to 15 minutes away only for the driver to find out its a 3 minute trip after arrival. Also, the app brutally lags after accepting a fare and at times freezes. I’ve had to pull over multiple times just to restart or to wait for the app to load navigation. Absolute waste of time... Lastly, it would be appreciated to make some small UI tweaks such as moving the sign-on button from the top to the bottom. I find that safer when driving. Grateful for the business that it provides me, but I find the app brutally inefficient and can be hazardous due to its performance..Version: 1002.43.3
✓ Support team and policies are really badI had my proof of work eligibilty expired . I applied for a renewal of my PR card. As it takes about 3 months to get a renewed PR card I decided to change my work eligibility document. So i chose the option of Soical Insurance Number(SIN) from the dropdown menu of Proof of work eligibility options. But it got rejected. When I talked to the customer serivice of LYFT , they responded that even if there is an option of SIN in the work eligibility documents, we still cannot accept it. I am surprised that they deactivated my account and cannot provide a basic help..Version: 1005.21.3
✓ AmpI’ve been driving for Lyft for over three years now, the only problem that I have is with the amp. Recently I turned on my amp and picked up my first passenger of the night, shortly after I picked them up the amp lights completely shut off so I plugged it in to my charger in the car and still nothing, let it charge overnight and the lights still wouldn’t come on even though the app said the amp was connected. I ran through every troubleshooting step that I could find about the Lyft amp and I even went as far as taking the amp apart and trying to diagnose the problem that way but nothing was wrong internally. I even purchased an amp off of someone online and still the same thing happened, worked as it should during the first pick up then as soon as I picked them up it happened again. The “support” in the app was no help at all and told me to get an electrician to help me with the problem and that the amp should be working for all drivers and not just drivers under a certain tier. It’s definitely not an electrical problem so please Lyft, find a way to fix this issue..Version: 1003.91.3
✓ BIGGEST SCAMMERS IN THE INDUSTRYLet me start off with this I don’t usually write reviews. I know, you’ve heard this from many other people too. However, I truly don’t. My issue with this app is the fact that not only are you deteriorating your car and cutting its lifespan in like halve, but when you address an issue with any of the workers at lyft NOTHING GETS DONE. I’ve waited over 5 days for someone to resolve my issue. I had a passenger who peed in my car, and not only did that stop me from reaching my goal for the day but I also had to pay to get it professionally cleaned. I’m sure you drivers who have been in similar shoes can empathize with my frustration. When I reached out to lyft they PROMISED ME to issue me an $80 damage fee. They said it would be available in the app within 24 hours, yet till this day I still haven’t gotten it. I’ve talked to them plenty of times and what do they say? “We’ve escalated this issue to a superior to assist you in a timely manner. You should be receiving and email within 24 hours”. Today is day five and I still am without the funds to cover my expense that had to come out of my pocket. All the hours, money and car damages that I’ve gone through for lyft not to be consistent with delivering their promises. This is unprofessional to say the least. I’m no longer using their app, I had a 5 star rating, but they are not going to respect us drivers they don’t deserve our service..Version: 1003.75.3
✓ Poverty Ahead!Amazing app for anyone looking to waste time, money, destroy your vehicle and have random people in your car doing random things. Im a 5 star driver with over 1200 rides over the past 2.5 years. In that small amount of time fares for passengers has risen substantially , while driver pay out stats the same and in many cases pay the equivalent of about 6$ per hour if you try this full time. One morning I opened my passenger app and a ride to the airport was $150. I opened my driver app, logged on and received various airport trip requests paying between $15 and $17! That’s beyond greedy. It’s unfair to the passengers and drivers. It’s predatory, disgusting, and exploitative. The average trip request is often 6-9 minutes away, 15-25 minutes out after pickup and usually offers $6-9. Pay rates have not changed in years and god forbid you rent a car from them, they give you even lesser rates, all while keeping all of your fares until the balance is covered. Pure scam that takes advantage of those who rely on income from driving. My heart goes out to anyone who has to do this; even McDonald’s is a better option than this racket. Avoid if you care about your life (research assault and murders of drivers). Absolutely NOT worth it. Lyft has nothing but contempt and hatred for it’s drivers and they prove it daily with their unethical and hostile policies..Version: 1004.5.31
✓ Unsafe Unpleasant traumatizing experienceAfter few incidents with Lyft riders I found it that it’s not coincidence that such violent aggressive passengers are more in Lyft than Uber! I did both Uber and Lyft since 2014 and I can say that Lyft passengers are three types : The first is those who just got used to use Lyft and they are ordinary passengers The second type is those who don’t like Uber and they are awesome passengers The last type is those who were kicked from Uber because of their behavior and switched to Lyft and these are the aggressive violent chaotic type that will traumatize you! So basically Uber is throwing its trash on Lyft and Lyft is not doing enough to clean its community from this type because it’s very likely that Lyft will side the passenger while Uber take very decisive stand for any report against passengers behavior! I did Lyft from 2014 and an incident with violent type of passengers in 2019 pushed me to switch to Uber ! Beyond that Lyft is paying drivers way less than Uber and driving with Uber earns driver nearly double the amount for the same driven mileage! Last night in Chicago area a passenger showed me that Lyft charged him $86 for the trip , Lyft paid me $43 for that trip! The navigation is unsafe unreliable and doesn’t reflect the actual ETA..Version: 1004.6.3
✓ Driver supportRides are good, but no driver support I lost my account access and 630$ but no refund yet account was recovered after 3 weeks..Version: 1005.22.3
✓ Took More than the fareMy ride app didn’t end after completed the ride. I sent an email with a explanation and I got a email back from Lyft saying thank you for the honesty. But they took more than what I got paid. Daylight robbery..Version: 1002.38.3
✓ Lyft are Thieves !!!!!!1. The pool options passengers have to select make the driver LOSE money. You drive around town to pickup a shared/pool ride that is 17mins away and they only go 5mins away from the pickup. A WASTE OF MY DURN GAS!!!! If you decline it will affect ‘Acceptance Rate’. 2. The incentives to driving ‘no longer is worth the paper they print them on.’ $36 dollars after completing $65 rides. Do the math....$0.55 a ride 🙄 3. I made more money in Arizona then I do in Atlanta!!! Arizona does not have Shared/Pool ride options for passengers. If they did not have shared in Atlanta as a driver I would make more of an income. Lyft retains more of the ride fund during a shared/pool ride. Especially when there is more then one passengers during the shared ride. THIEVES! You will not make money doing Lyft! 4. The Express Drive is a joke too! They give you under 250 personal miles to use during the weekly rental. You can do 200 miles alone within 2days in Atlanta. They are basically not allowing you to use the car but to use it only for Lyft. 5. If I am using my money to gas up a car that I am renting to use. Why do I get penalized for declining a ride that will not make me a lot of money? Lyft selectively and randomly now only give small bonuses and incentives. Every since they went public, they are no longer for the driver. Doing the calculations, I now make below minimum wage..Version: 1002.46.3
✓ Lyft could do a lot better to support their drivers!!I have been driving with Lyft for about 5 months now. I quit my full time job to do this full time and is haven’t regretted it. The app is really user friendly and easy to navigate. However, there are a few things that could be better. Lyft customer Service is absolutely non-existent, unless your at platinum status. If someone reports to Lyft that you have done something, they do not ask the passenger for any evidence of the alleged incident, they automatically deactivate your account and treat you as if your guilty. There is absolutely no support for the driver at all and that is seriously not a safe feeling. Because if something were to seriously occur, I can’t imagine how they would respond. I really don’t think they understand that people out there are terrible and will do things just because they can. I have been in transportation for 23 years and I’m a certified Wheelchair Driver & Trainer and I’m also certified under the CTAA, in my 23 years of professional driving, I have never had to deal with the situations that I have to deal with Lyft in the last 5 months. And some of the situations are so outlandish it’s bizarre. I really don’t understand how Lyft doesn’t have a more professional and responsive process for the drivers. It really needs to change!!!.Version: 1005.16.3
✓ Priority Mode Not ShowingI have been using this app for wuite a while but all of a sudden I dont see any Priority mode button on my home screen. I thought may be its too early to assume so I wemt online and stayed online for more than two hours. Usually i see priority mode button but greyed out when it’s unavailable but today i dont see nothing at all. The option isnt not visible on the home screen. I heavily rely on priority mode but now i cant see and customer support can even help me but rather ending the chat abruptly without resolving my issue..Version: 1005.21.3
✓ About paymentWorst company dont pay enough,i got ride from customer i drove 10 minutes,when i reach to customer house ,he cancelled the ride but i didn’t paid by nothing..Version: 1005.19.3
✓ Priority modeThis priority mode is a total scam, it should be removed from this platform. When you have it on you will receive none stop, without it you won’t receive rides almost at all. That is a scam and it’s unfair!! Try to remove it Thanks.Version: 1005.17.3
✓ Lyft is operating like we in the 19th centuryWake up Lyft 2020 is almost here , worse service ever.Version: 1002.35.3
✓ Horrible Driver Support, Work ManipulationAs a platinum Driver for months now, I have been dealing with Lyft’s system manipulating the rides that I accept. What happens is something that the support reps even refer to as “ride-swapping”. It’s when you accept a desired ride and drive any number of miles to pick up the desired rider, the app automatically switches you to a lower paying ride that is going in a direction you don’t want to go and this often happens multiple times in a row causing you to lose much gas and time! This is a problem because you have to work strategically and not waste gas so you can make the most of your precious time. It took me over 5 separate times using the chat support option (because they don’t allow you ever to call them as a driver to speak on the phone with a human) to find out why this was happening. So after months of different reps telling me different things, lying about how to stop this problem, they finally told me that it’s their system and that they’ll work on it. Still nothing has been done. This automatic ride-swapping has completely killed the opportunity that was once present with Lyft and it’s a shame. Especially at a time where demand for rides has dropped precipitously. Don’t waste your time, gas and/or put the wear and tear on your car..Version: 1003.69.3
✓ They will let 5 star drivers goI’ve been driving for Lyft for years have a perfect score and at the beginning of December right before the busy Holliday season Lyft put my account on temporary hold and the rep in the email named donavan told me they would reply with in a day or so to tell me why I was put on hold. They stated they are doing a investigation (which from other drivers is just a lie they can get away with legally) it’s now been a month I’ve sent multiple emails and still haven’t been contacted once since this supposed temporary hold was made. As a result a 11 year didn’t get a Christmas gift and I couldn’t travel home for Christmas. This trash company has made it impossible for contractors to find any resolution and help when they do this. They send one email and that’s your one option to get help. However after a few days Of emailing the thread to donavan and hearing nothing copied the email address to email and hopefully get someone who will actually help. It came back saying the email isn’t even in service. So Lyft is out here banning 5 star drivers without stating why and sending them a fake email about a temporary hold meanwhile they never had any intention of resolving the issue or letting you know what went wrong. Thanks Lyft ruined so many things I relied on you guys for. Stuck through the pandemic and everything just get banned for apparently nothing..Version: 1003.96.3
✓ Worst customer service ever and you cant use express payIve been driving for over 4yrs 4.98 star rating hundreds of rides and great review. But as of these last 10 months or so the customer service is extra crappy. You can only contact by email. Which it will take a few days for them to get back with you. I just received a response for an email i sent 4 months ago. An it literally said sorry it took us so long an that was it. If you have a problem you better figure it out yourself because none on their people are capable of helping. They read everything from a script and cant do anything beyond that. If your actually talking to a human. An they say they have express pay but they dont. At least i dont,a card expires try change it and it doesnt save it just trys ti save for hours. I have actual video if it trying to save. I have spoken with over a dozen different lyft agents about the problem and no one tell me whats going on. They ignore my emails now. They could just say lyft wants you to use their debit card so they can keep control of your money. Heck ive even had to wait over 3 weeks to get paid after emailing 6 different agents and still the same monologue and no results. Uber is not even this bad.Version: 1003.34.3
✓ Unprofessional idiots don’t trust themI worked as a driver for Lyft for about 5 years until the pendemic happened the I had a very sickly wife at the time that had a stroke with two kids This was my only job at the time they and I was the only one providing for my family they said they sent me a notification not to work on two days which I did not see or received until they called me so they fired me because I worked on those two days I think all I did was went online or off they fired me for working and permanently banned me from working now keep I mind at the time I had a wife that could not walk and two kids now fast forward two years later they still have other people working through the pendemic they put me and my family life endanger buy not allowing me to provide for my family I would not trust them as far as I could throw them were is legal justice when you need it yes I do work hard with them and pay my taxes with them as well they did not temporarily stop me from working and and compensated on my down time they completely band me and stop me from working while others were able to provide for there family I think they need to be disciplined for that.Version: 1003.69.3
✓ Terrible experience and I rarely leave bad reviews but this company infuriates meThings that could be better •Wait time after arrival is 5 mins.. should be 2 •Too many cancellations for the reserved trips (usually the older people who book through another app) •I drove for 10 mins at a normal pace, rider cancelled on me right when I got there. No cancellation fee. I though the support rep that if it didn’t get resolved I was done with Lyft. Of course nothing happened so I rage quit and uninstalled the app. •Both Uber and Lyft have a lack of transparency on the how much the rider pays. I can no longer easily access it in the app. •Usually rides I get in auto que are garbage (as in pay and distance+time driven) • Changes my trip on route to a ride I don’t want… Things I like •Choose not to be matched with a rider again •More destination filters Edit: not much has changed — though they did allow you to set destination filters while in a streak. Unfortunately won’t use them anymore. Apparently if someone throws up in your car it’s considered a damage report and you have to take pictures and submit within two hours. I had no idea so contacted support and got nothing — just read this website and sorry nothing can be done. They said fairness was important but really what it is about the $$$. They take so much from the driver. A passenger was going to pay $90 and I got $45. How is that a cut? Don’t drive for Lyft, not worth it.Version: 1005.14.3
✓ Customer supportFirst of all , its very hard to contact lyft . Suppose if by mistake driver cancel the ride near destination of rider .driver won’t get any pay for that. But in uber drivers don’t need to worry for fare adjustment . we can contact them easily and uber keep record of each every trip while lyft doesn’t have any record of unfinished trip.Version: 1005.18.3
✓ Holding paymentI didn’t get paid since last week. Why can’t they have support team for Lyft like Uber. They don’t have any office or call centre like Uber here in Toronto. My money is stuck and they don’t have any system to contact with them other than chat which couldn’t fix my issue and I can’t get paid for what I worked for. It won’t add a debit card because these days all debit card are debit/visa/mastercard. It says it will only add debit card only..Version: 1005.26.3
✓ Customer service ignorant and uselessJanuary 16 I reported a damage to my vehicle after picking up at spring valley Hospital ER. I did it through an email I had previously reported damage to my car before since it wouldn’t let me do it through that particular ride. Or as a new claim. someone named Layla “senior support” mistakenly assumed I was complaining about my last damage ticket payment and just close my claim and “deny payment” keep in mind this email had a full explanada of the damage and incident and pictures of the damage with a screenshot of the ride. Time, name, and location. She did not read a thing and just assumed something leaving my email on limbo!! Since then I have been emailing back and forth with different support people that have no clue of what is happening. And now I get a “Im sorry you are reporting too late” I have been driving for Uber for 2 years and just 2 months ago I started with lyft, I thought customer service with Uber was awful but Lyft has soon taken the first place and not just about the fact that they leave you on your own with something like a damage to your vehicle done from passengers but the read and ignore the problem just like that. Now is not about the damage to my car anymore. I will use my insurance and have them deal with it..Version: 1005.41.3
✓ PickupPickup to far and not even give money.Version: 1005.19.3
✓ Great when combined with other ride-sharing appsOn its own, Lyft doesn’t give that many rides, unless you are in priority mode. Issue with that is you only have 15 hrs of priority mode/week and it’s not available all the time. When combined with Uber, Lyft gives decent additional income. $376 for 28 rides.Version: 1005.19.3
✓ No customer support for drivers 👎🏽Its been so long and they still don’t provide call support to drivers. Its very frustrating for the drivers to try to resolve the issue through text with so much waiting time.👎🏽.Version: 1005.20.3
✓ The new cancellation policyNow that we are in phase 2 and we now have LONG PICKUPS, this policy starts up! Now things are very different! Now we are going to lose money! Before we didn’t have all the long pickups! That’s when this policy would help! I hope I am wrong because I can’t afford to lose money! Why couldn’t this start when we go back to normal life! I never had long pick ups before the COVID 19! Now I have driven far just to pickup! Especially when the stimulus checks came out! I had a pickup 36 min away! And it was highway miles to pick up ! I love Lyft but I feel like this is going to hurt the driver! I truly hope I am wrong! And I would also like to say that when I have a ride in queue can you have an option where they can’t text or call until I am done with the ride I am on! I had someone who was texting and I can’t text back! I am not going to be rude with my current passenger and we can’t text and drive! That is a big safety issue for all of us! I hope I didn’t come looking on here like a nag lol! I just thought it was a horrible time to change the policy when our pickups changed drastically since the shutdown! I hate to cancel or not accept a ride because the distance was far and a very short ride after pickup! And many are like that! Thank you.Version: 1002.66.3
✓ Garbage customer service and policyDon’t use Lyft!!!! Someone hacked my driver account and i got it back hardly without the help of lyft customer service because they have garbage service ever. They don’t have any contact number to call them directly and no better service. Before getting my old account back, i tried to make new account and somehow they allowed me go in. Later my old account came back and they deactivated it. Now they are saying permanently banned. Where is my fault??? Change your security options so that nobody can hack your lyft app. People are suffering without their fault. Uber is way better than that. Don’t use it !!!!!.Version: 1005.22.3
✓ Account hackedMy account got hacked few months ago I’m still trying to get my account but there help..Version: 1005.17.3
✓ Support team don’t have knowledge to resolve problemsSupport team don't have enough knowledge and holding phone line for more than 30 minutes, they don't have proper tool for tracking past anything happens pay issues🤬.Version: 1002.38.3
✓ PayThey don’t pay fairly to the drivers..Version: 1002.46.3
✓ Bad servicesI used to drive with them and this company doesn’t have any ethics and morals. just stick to Uber..Version: 1002.45.3
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⛔ Lyft Driver Problems
