ECOBICI Negative Reviews

ECOBICI App Complaints & User Negative Comments 2024

ECOBICI app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using ECOBICI? Can you share your negative thoughts about ecobici?

ECOBICI for Negative User Reviews

✓ Doesn’t workGo through the whole sign up, get to payment, finally get a generic “an error occurred” with no explanation. Tried multiple cards multiple times with no effect. Why can’t app developers consider anything besides the “happy path”? This try-catch-open dialog pattern is horrible..Paul HatcherianVersion: 15.33.3

✓ Not functionalThis apps doesn’t work at all. There is any empty map and every attempt to rent a bike fails..SteveAmigoVersion: 12.37.4

✓ Straight TrashCan’t even get past the payment screen. Every payment method rejected every time. For shame..LomohaiVersion: 12.50.4

✓ Stopped accepting American cards?I used ecobici last year without any trouble when visiting cdmx, this year it days error check your card.. wasn’t able to enjoy Sunday bike ride and wasted a few hours trying to figure it out..ItsjeyjeylavVersion: 15.33.3

✓ Good bike, awful appUnreliable. Logins fail, credit card rejected, lots of glitches. Not good for tourists.1234RACRVersion: 13.1.3

✓ Good but Limited FunctionalityYou only get access to a small selection of bikes with this app, the majority of the city is on an obsolete system that is incompatible. I made the mistake of buying a full year pass, but even then I still use the app alright getting across Condesa or up and down some of Av. Insurgentes. The app & new bikes work great; it’s just a failure to not consider backwards compatibility. Suggest viewing the map or buying the shortest term membership to see if the selection works for you..HarrisonfmVersion: 12.43.4

✓ DO NOT SUBSCRIBE. App only works with Black BikesApparently they are in the middle of switching to a new system and the app only works with Black bikes (not red) you use to get a code that you enter into kiosk to get your bike, but support NO LONGER issues those. Why does a company think it’s acceptable to allow users to use only 10% of the system is beyond me..TaleNYCVersion: 12.37.4

✓ Different bike typesI took a black bike not realizing most of the stations were for red bikes. Wasted 1/2 a day. There was no phone support at all. Terrible experience. Bd I still cannot get the app to work.JimC in CDMXVersion: 12.42.4

✓ ONLY FOR MEXICANS, DO NOT USE AS TOURISTThis is a really poorly organized bike share. You HAVE to use the app but they canning accept foreign credit cards and will only give info in Spanish so I had no idea what was going on. Had to call where they told me I had to go to a random shopping mall (LOL) to pay and ride..CycleGirlie1Version: 15.33.3

✓ Worst customer supportThey should rename it to customer enemy. I purchased an annual membership and the bike failed to dock for some reason and they overcharged me 150$ extra after the first ride itself. It is such a shame that a company working in this industry has such a bad customer support experience. They give a bad name to the whole transit industry. I am sure no one in this company cares to listen to their customers.Becoming bad day by dayVersion: 12.47.4

✓ Sign up onlineDon’t bother registering on the app—it freezes before you can finish.HexagonscribeVersion: 13.0.3

✓ Every day a new problemI bought a 7 day plan for Mexico City and every day there was a different issue. Issues with the bikes not docking and then being charged for running over. Now the app won’t let me log in. The message is “contact customer services”. Ok how? Any help? So it looks like 2 days of the 7 I’ve paid for will go unused now. The bikes are also heavy with almost zero electrical assistance. I feel like I’ve had some good exercise at least but anyone who isn’t that fit might struggle.ShepiniVersion: 15.33.3

✓ Not Accepting Foreign CardsI was looking forward to using ecobici. My friends and I visiting the city tried to download the app and it would not allow any of us to purchase a pass. I visited a support kiosk and they said the app wasn’t processing foreign cards and didn’t know when it would work again..YacahuteVersion: 15.33.3

✓ Funciona bien pero no hay bicis en hora puntaLas bicicletas y estaciones son nuevas y la nueva app funciona muy bien. El problema es que en hora punta, si la usas para ir o regresar del trabajo de lugares céntricos (ejemplo en Reforma) casi no se encuentran bicicletas al final de la tarde para regresar a tu casa y si es de mañana no hay donde estacionar y tienes que dar mil vueltas y alejarte de tu destino para estacionar la bicileta. En hora punta a veces es mejor usar otro tipo de transporte..Agts10Version: 12.46.4

✓ App suspensionI went to Mexico City with my parents and we decided to use the bikes. However our accounts immediately got suspended only because we exceeded the time limit. That is total nonsense..LoucharbVersion: 15.33.3

✓ PesimoComo todo lo que toca Sheinbaum. Los de servicio al cliente son unos malditos INÚTILES..Pablo1705Version: 12.43.4

✓ Frustratingly slow and buggy appIt sometimes takes up to 5 mins to unlock a bike if you’re using the QR code feature. When clicking the scan to unlock button it just sits there forever trying to load the scanner..SuperdeweyVersion: 12.45.4

✓ SCAM! Didn’t work, and they didn’t give me a refund.Bought a day pass. Used it once. Second time I got an error in the app (and so did the person I was with who had an android) it wouldn’t let us get bikes even though we payed for 24 hours. Sent the screenshot to customer service. Customer service gives the run around and won’t refund. Scam!.Eric WeldernVersion: 12.50.4

✓ Do NOT try to preload!It starts as soon as you buy the pass. Don’t prebuy and think you can activate it later!!!.MmfmmfmmfVersion: 13.1.3

✓ Do not down load this app!I was in Mexico City, rented a day pass and couldn’t get a bike because I could only purchase a red bike and every bike near by was green! I wasted around an hour and a half of my day trying to figure out why I couldn’t get a bike! Wish it would had told me it was only for red bike before I paid. I Try calling the number to get my money back and nothing! Worst bike rental experience!!!.Mikeoh92Version: 12.37.4

✓ Cannot cancel accountThis bike app was useful when we were in CDMX but they keep telling us they are going to charge our card, there is an issue and our accounts are suspended. We want to cancel our accounts and it says there is an error. Really difficult to use if you’re not Spanish..Lady Olivia FoxVersion: 12.46.4

✓ Just Don’tWhen we put our bikes back in the correct docking station after our ride (and it locked), the timer wouldn’t stop and we continued to be charged for another 4 hours… there is no customer service to help either. I would not recommend using this unless you’re okay paying much more..Lexiii92Version: 12.45.4

ECOBICI works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ECOBICI.