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MY MAPCO App Complaints & User Negative Comments 2024
MY MAPCO app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using MY MAPCO? Can you share your negative thoughts about my mapco?
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MY MAPCO for Negative User Reviews
✓ What did you do to the app…These new “improvements” removed the ability to use Apple Pay and/or debit/credit card mobile payments. Now our only option is Venmo and Checking? Seriously… I tried Venmo and it wouldn’t connect so I ended up having to use an actual card at the pump which defeats the point of the app outside of looking at rewards. Very disappointed..Version: 39.01.01
✓ Used to be okWhen I first got the app it was decent enough for getting a discount but has since removed the ability to use Apple Pay. Instead you have to use Venmo or checking. Deleted my account because no longer worth the effort for minimal reward..Version: 39.01.00
✓ Can’t redeem rewardsI can see my points and what is in the catalog, but once I select a reward it doesn’t let me scroll to actually redeem the reward. Cashiers have suggested to just do it online but it would be nice if the app worked... it’s a convenience thing. Please help!.Version: 19.0.1
✓ Set way to choose default storeI am nearer to a MAPCO location, but the one I shop at regularly has lower prices. I would like to set that store as my default, but so far I have not found a way to do so..Version: 39.01.00
✓ App has quit workingAfter going through customer care and performing all of their suggested troubleshooting, the app won’t allow me to login… works fine logging in through the browser, but not the app. Seems the upgraded version isn’t as reliable as the previous version.Version: 39.01.01
✓ Communication errors. Unable to redeem rewardsNow the application will not let me redeem points for rewards. There's always an error saying it cannot communicate with the server. And it is very frustrating when I have to log in each time whilst standing at the pump..Version: 19.7.5
✓ App odd errorsI had no problems using this app to Mobile pay for gas 2 weeks ago. Today I stopped at a MAPCO to pay for gas and get a velocity device_id blocked error, asking me to add payment. I already had a saved payment method??? I then uninstall app and re-install on my phone, now I am getting this velocity device_id blocked error when trying to login. Please fix!.Version: 19.3.1
✓ App charges twiceI pumped my gas and used the app. This app has not only done this one, but twice, they charged me twice for the same transaction! On the mapco app it only has down that it was charged once, but i look in my bank account and it has charged me twice! I love mapco, it has all my favored snacks and drinks but when it come to gas it’s a pain..Version: 19.6.2
✓ Paytronix error??The app is getting worse! Now I can’t even log in. The app no longer lets me see my points OR redeem points!! I continually get a Paytronix error. Absolute garbage. Please fix this issue so I can continue to use my rewards. I usually drive out of my way to get to a Mapco. But if the app doesn’t let me use my points, I may as well go to a gas station that’s actually on my route home..Version: 39.01.00
✓ No more Apple PayI used this app for the convenience of being able to pay with Apple Pay and not having to use a physical card. It is no longer offered and it wants my direct checking account or Venmo. I will likely not use this app anymore..Version: 39.01.01
✓ What happened to apply pay?Don’t get me wrong I love the new app update and everything but what happened to apple pay? I have never used venmo a day in my life now I have to go inside every time because I need to use venmo to pay at the pump. PLEASE put apple pay back..Version: 39.01.01
✓ MAPCO is running customers offThe MAPCO app and experience were once great - enter a pump #, select Apple Pay (or credit card), pump gas, receive discount, done. Now the app only accepts Venmo or personal bank account, as confirmed by official responses from MAPCO here in the review section. (BTW, MAPCO has not updated its website to say that the app now no longer accepts Apple Pay, Google Pay, nor credit cards.) I am not giving my personal banking info to either MAPCO or Venmo (see Venmo’s recent majority 1-star reviews). Seems to me that MAPCO is trying to get around credit card transaction fees at the risk of losing convenience and options for customers. While I appreciated MAPCO rewards once, convenience and secure transactions are now more important to me, so I, my family, and apparently many other customers (based on first-hand experience seeing irate customers at the gas station today and seeing reviews of the latest app version) will be taking our business elsewhere..Version: 39.01.00
✓ Store LocationsThe app isn’t bad, but if you are wanting it to show you stores that are close, that doesn’t work well at all. You basically have to to move the map around before will show you anything. I was sitting 3 miles from a store and the app displayed no stores nearby..Version: 19.7.5
✓ Problem communicating with the serverIt always says there was a problem communicating with the server. It says this all the time and I can almost never use my points because of this..Version: 19.7.5
✓ Major downgradeThe latest changes to the app have rendered it mostly unusable. Sometimes it doesn’t recognize that I’m at one of the stores. Sometimes it won’t activate the pump. And the new payment methods (forcing through Venmo or connecting a bank account) is a major hassle. Not with the effort to use it..Version: 39.01.01
✓ Trash appThrow the designer of this app in the trash. They don’t deserve to make apps! Can’t save the password for the app but will save it on the website. Won’t let me use Face ID to unlock the app either. It asks for passcode and allows 4 numbers while your passcode has to be at least 6 smh. Stupid. Also tired of y’all giving a discount for just one day. Like I don’t check my email every morning at 6 I check em at night when I get home then see oh mapco Gave me an extra 10 cents off a gallon check the expiration on it and it’s in 4 hrs like that’s some bs. Until y’all get it together imma steal some candy every time I hit a store.Version: 19.0.1
✓ MAPCO The Worst App Ever?—Good ChanceThis app should not even be in the App Store, it's the worst app I've ever experienced. This evening (7/13) I tried to use the app to pay at the pump at Store #3666, 9101 Lee Hwy. The app would not complete the transaction when I tried to activate the pump and I got the message, "failed to activate the pump"; this happened on several attempts. Now my Venmo account has been frozen and I've gotten fraud alerts from my bank. James was very helpful in trying to resolve the issue, but to no avail. Thanks MAPCO There are more negative points I could include about my experience but no one wants to read and unending review.Version: 39.01.01
✓ Bait and switch with gasoline discountsI receive Mapco emails and phone texts offering 5 cents to 10 cents off per gallon on my next purchase. Two issues- the first is if I don’t buy the gasoline that day or very early the next day the additional discount does not appear at the pumps. The second issue is if I am offered a 5 cent discount per gallon or 10 cents per gallon at the pumps I am offered 3 cents or 5 cents as a Mapco customer. I am offered discounts on candy bars, microwave breakfast biscuits, slurped, and coffee inside the store. Those overpriced items are not what I buy locally or when traveling. Sometimes the pumps will not honor the discount offered at the pump for non-ethanol gasoline. What gives..Version: 19.3.3
✓ Won’t let me loginWent to login put in my email and password. Red box came up siting error. Encouraged me to reset password. Went to website reset password, and the app still won’t let me log in (mind you, I can log in on the website, just not the app) I reinstalled the app same problem. Sign in as guest, none of the features work. Don’t know what happened in a span of a couple of days, but this app is now useless..Version: 19.6.2
✓ This is biggest scam and garbage I ever seenI don’t normally write reviews ever. So the fact I’m spending time out of my day to write this should say something. The 20 cents off when you 1st use it can only be up to 30 gals pass that it won’t work. I tried to stack like it showed at the pumps. That doesn’t work. They needed my id to get the amount I needed only for it to be like a 6 cent discount. Everyone person i see now at a MAPCO im letting them know before they get the card.Version: 39.01.08
✓ Only 2 ways to payWhen I first downloaded the app is was just fine. Added my banks debit card and went on about my business. Had to stop this morning and the app has recently been updated. Now my payment option has been removed and I can on either add a Venmo card or ad my bank account. Which means DL number and bank account info. Before all was needed was the card number so it can be charged. In my opinion…don’t bother with this crap. Just go in and get a rewards card off the counter..Version: 39.01.00
✓ I’m out!This app was once the only app I used for fuel and would almost always get gas at MAPCO, but they now only take Venmo or connect to your bank account so I'm out. I get that credit card fees to stores are high, but to just not take them is not good customer service. Instead they should promote the other payment methods but still take credit. Imagine going to a store or the pump to find they don't take credit. That's pretty much what they've just done to their app users. So, we'll just go to a competitor. Bad move MAPCO..Version: 39.01.01
✓ Used to be greatThis app once was wonderful; frequent gas, discounts, and discounts on other items in the store, with an easy integration with Apple Pay. Now, like so many other companies, and trying to improve things, they actually make it worse. They have reduced the functionality and taken out Apple Pay as an option, instead requesting your personal bank information or Venmo. Neither of which I feel comfortable giving out. Do you need only look at Internet reviews of horrible situations with Venmo to get an idea of why. Apple Pay is extremely secure and knock on wood. I have never had an issue with it. I’m sure the stems from some sort of Costco in measure within MAPCO. I am not going to be using this app to pay for gas until this situation is resolved..Version: 39.01.01
✓ Great at firstUsed it for several years and was really glad to be using it but this new app update comes out. And now we need a Venmo account? I don’t think so. Its not friendly at all and we can’t add our cards to the app any other way other then getting a Mapco debit card which is just a no go i hate to say..Version: 39.01.01
✓ Not letting me log inFor some reason it’s not letting me log in. Yesterday I wasn’t able to log in at all so I changed my password, and it still wouldn’t let me log in. The next day (today) I tried logging in again, and it will log me in for a second, then the app will freeze and go to my homepage, and when I went back into the app I was signed out. I’ve tried to do this multiple times to make sure it wasn’t just my phone glitching, but it’s definitely the app..Version: 19.3.1
✓ New update only allows Venmo or checking account paymentsYou have lost a customer. Since you updated the payment options to Venmo or linking a checking account, I will be going elsewhere. Some people don’t use Venmo nor want their checking account linked. Very disappointed..Version: 39.01.01
🙂 MY MAPCO Positive Reviews
MY MAPCO works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MY MAPCO.
⛔ MY MAPCO Problems
