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RoomScan Classic App Complaints & User Negative Comments 2024
RoomScan Classic app received 76 complaints, negative comments and reviews by users. Have you ever had a bad experience using RoomScan Classic? Can you share your negative thoughts about roomscan classic?
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RoomScan Classic for Negative User Reviews
✓ Absolute Junk. DON’T BUY EXPORT CREDITSThe export to dxf doesn’t export the window information or placement. The rooms don’t line up properly the photos are impossible to review and they have the audacity to charge for each individual export for one single room which doesn’t include all of the photos and notes. I’ve read the reviews and they are highly skewed in their favor which makes me suspect they are mostly fake as any other professional would have the same objections we do. This is a poorly developed and overhyped piece of rubbish software. It completely wasted our time measuring a remodel when we could have used our laser level and a piece of paper and gotten an accurate plan to work from. Now we are stuck with a bunch of credits that will never be used because the plan it produced is unusable. Use this app for its novelty but DON’T BUY CREDITS as the exports are useless..Version: 7.1
✓ App Alter by Developer After PurchaseYou are incorrect about your own app and I’m sure you know this. You DID OFFER unlimited .dwgs at one point. THIS IS WHY I PURCHASED the second version, It’s nice to see you are no longer claiming there wasn’t two versions of your app as you had read in other people’s posts. There would never have been a reason for me to ever pay for an app to download extensions I have never used or have no need for as you suggested in your reply. I still have the .dwg file from your app from many years back. Let me know if you want me to end it to you in an email. Any real designer would never use this app to truly measure for As-builds. I can only imagine what your professional liabilities insurance provider would say..Version: 7.9
✓ Another app destroyed by subscriptionsDitch it. Can’t do wall heights and 3D without “annual subscription of $8.49.” Well, the original app was once cool and useful. Now you get 2D and pop-ups for more functionality. Oh how I long for and seek out the old model apps...here’s the features, buy the app, enjoy and be happy. Today, here’s everything, oh, but if you want to do that, $x.xx per year or month, and, oh, I’m sorry, you wanted to do this, that’s in our “pro” plan which is in our “pro” version for $y.yy per year.” Enough already!.Version: 7.24
✓ Great but needs more workIn some ways this is amazing. It is remarkably good at estimating dimensions and layouts. Quite astonishing actually. But once the layout is done there is not nearly enough control over the final output. The room labels are ugly, too big and in the wrong place and it does not seem possible to adjust them. And amazingly there is no option to annotate a plan with text, eg showing overall room sizes. You can scribble on it but that is not professional. So while it is technically amazing and a great tool for a basic plan, it needs more work to be really helpful. I hope it gets developed further and thanks to the developers for what they have achieved so far..Version: 7.39
✓ Bad newsWaste of money not accurate enough for architecture only good for rough areas take offs Even if you could measure properly u then have to pay or buy credits to export to DXF no mention of this in promo Stay away from it 😡.Version: 4.19
✓ UselessThe demo videos are out of date and the version you get is different. Doesn't work like the demo video does (it makes it look so easy -I want that version). Empty spaces don't record like the video shows. Floor plans don't pick up walls and windows like they should. SAVE YOUR MONEY. Don't buy this app. Oh. And if you do you have to pay more to get the plans out of it. Something they also fail to mention. Real ripoff..Version: 5.0.2
✓ Not with an iPad...Brand new iPad...iOS 11.1....I tried for 2 hours to get this to work as advertised...but no. I read the minimal documentation available...watched all the videos....I was doing everything right and time after time it would fail to map out the room. I tried the same 11’ x 12’ empty room with 1 opening and two doors and it simply failed to do the math and come up with a floor plan. I mapped the room doing walls A,B,C,D,A...then pressed finish...nope. Then I tried A,B,C,D, A,B...and again...nope. I read in the docs that an iPhone is preferable because it’s smaller and easier to handle...and I would agree...but it shouldn’t totally malfunction..Version: 6.2
✓ Just doesn’t workIf your room has a chimney place or alcoves it doesn’t work.Version: 6.9
✓ DisappointingI was so hopeful getting this new app, thinking it would help with my business. I could not get it to work. I did exactly as it asked, and did exactly as the video showed but it came back saying that it was unsuccessful and I had to try again. Some others tried it too with the same result. I'm really annoyed I spent money buying an app that doesn't even work..Version: 5.0.1
✓ Latest updateUnable to open the app since latest update..Version: 7.16
✓ Pay wall in bad placeIf you moved your pay wall to the point where I could find out if I liked the app I might have subscribed, but where it is and how aggressively it pops up is absurd..Version: 7.13
✓ App crashedSpent a while carefully scanning my room and the app crashed at the end and lost everything.Version: 7.30
✓ Not Good for iPadsAs others have noted, this is extremely frustrating to use on an iPad. However, the AR function (available to iPhone users) seems really cool in the video. I’m going to go out on a limb and guess that most of the bad reviews are from iPad users. If that is the case, then the developers should take the hint and make this app iPhone only..Version: 6.11
✓ Impossible to understand!Good luck to anyone trying to work out how to use the camera scanning on this app. The instructions are useless and I tried for 45mins until I gave up. DO NOT use this app, you’ll regret it..Version: 8.6
✓ Gotta pay to even add a door.Waste of time installing..Version: 8.1
✓ Tried all the options, but it’s junkI tried Wall/surface scanning, I tried camera scanning, every option and it’s junk. I took it into an empty bedroom with literally just four walls in an almost square proportion and a little open side cubby for a closet space. It couldn’t “draw” the room accurately not one time. Once it actually just drew some kind of thin rectangle and told me the entire 20’x15’ room was only about 3 square meters! The tutorials barely give you any guidance, mostly trial and error attempts teach you anything. And the “drawing” that results from the auto scan methods is lumpen, the lines aren’t straight at all they look like I could have done better scribbling on a pad of graph paper freehand. I’m glad I didn’t pay to try this app out, it was total junk. If it can’t measure a simple square room accurately then what good would it be in other more complex layouts? Those demo videos must be doctored to look professional because this app did NOT work as advertised..Version: 6.23
✓ RobberyI can imagine the corporate prig who coined the idea to penalize customers (who have already payed for the “pro version”) for the privilege of sending room measurements. Those unfortunate enough to have downloaded this app have to endure a waiting time that extends after every consecutive screen shot or by purchasing coins to bypass the timer. These coins start at 20 for $5.99. First screen shot penalized me 10 seconds the second set me back a minute and by the third I was at 600 seconds (10 minutes) - time is money and my opinion- save your money DON’T waste your time with this app, it’s a nice app but my company will no longer be using this app or supporting it. As consumers let’s hope this will not be a trend for other nefarious app developers..Version: 6.23
✓ Total rubbishNo proper instructions..Version: 6.1
✓ Basically a tech demoI could map a single room but it’s too broken to map out an entire floor plan. The option to join rooms doesn’t work. The tools are not good enough to allow you to make up for its shortcomings. Not real world useful..Version: 6.5
✓ Would like to give you my money...I was able to figure out how to use the app, then went around my house measuring everything. Then I tried to export my floor plan to give to my interior designer. Without paying, all I could get was a picture with total square footage, but no wall dimensions. Well, how much could it cost to upgrade to the pro version? Probably not much compared to the overall design budget. I click on “Subscribe Now” and get a screen that just tells me I need to unlock, but no way to do it. I try “Manage Subscriptions” but that just takes me to the iTunes store and shows me my current subscriptions, with no way to add anything. The “Restore Purchases” button does nothing, either. So, I’m happy to pay you to upgrade, but apparently you don’t want my money..Version: 7.9
✓ PantsEasy to use very inaccurate and you end up measuring everything anyway so what is the point hard to adjust and correct constant request for this review when your trying to get on and use the app is very annoying.Version: 6.7
✓ Obsolete functions!I worked on a single office plan for hours and never found a way to square the room corners or connect 10 rooms into a complete floor plan. I found no way to modify or add corners to rooms or merge rooms. I used Magicplan for years on many large buildings. This app is like going back to the dungeon of times past!!! I would love to see a better plan with real training videos..Version: 8.19
✓ Cool and clunkyNeeds a lot of work - a lot of post work to do and if that room isn’t square watch out! Ok though..Version: 6.9
✓ Keeps crashing when trying to resume a scanCrashes 100% when trying to resume a scan- reduces its usefulness if your partial scans are inaccurate - and you cannot resume them..Version: 7.33
✓ Doesn’t workWouldn’t allow me to scan the room, then wouldn’t allow me to delete the room when it failed to scan it and saved it with a generic 3m wall room..Version: 6.22
✓ Automatically correct forgets deleted objectsIf you accidently add a second window in a scan (eg. starting on a wall with windows and trying to finish on the second wall and rescanning the windows) you can't seem to delete the window. If you do, every time you edit a walls dimensions, it will automatically correct the dimensions assuming that deleted window still exists and screw up the windows you corrected next time you open the door plan. Seems pretty poorly tested and unforgiving..Version: 6.17
✓ Not good enoughIt’s like a child drawing a room with a pencil and some imagination..Version: 8.22
✓ Can't open appI have paid for app but it won't open, who do I contact for this.Version: 4.16
✓ FrustratingThought this could at least give me a rough outline of my very square, small and symmetrical home…apparently it’s a bunch of overlapping wiggly lines, and some extra corners are always added in that you can’t edit out because they’re so small, but they affect the angle of the room and thus entire home. Didn’t even use the whole free trial. Don’t know how this could help anyone unless they were looking for a headache..Version: 8.1
✓ Does not function as advertised or designedI purchased the app to create the standard room layout as shown in the demo video. Simply put, it does not work well or reliably. Two main areas of trouble: 1) you have to press the phone against the wall, and then pull it back, all while keeping it level. If you don’t, the output is wonky or you’ll get error messages to start over. Remove your phone from the case, press it against the wall just while gripping the edges, pull it off the wall while keeping it level and at the same height, and then repeat this 4-6 Times. If you can do that, this app might work for you. I guess I lack the finger grip strength and agility. 2) you have to delete apps that count steps for this app to work properly - this is told to you once you’ve paid and download it. Delete MapMyRun and the Activity app that’s standard on the iPhone? Thanks but no thanks. If it worked like the video suggests, it would be great. But it doesn’t so it isn’t..Version: 6.9
✓ Accuracy issuesThis app has limited use, as it simply isn’t accurate enough. It would be ok if it were free, but isn’t good enough to pay for. Measurements should be available in cm..Version: 6.7
✓ Difficult to useDifficult or impossible to edit rooms, walls and features. Not intuitive. The room scan mode adds odd angles that can’t be corrected..Version: 6.23
✓ UselessComplicated and inaccurate.Version: 7.25
✓ Was a great appWas a great app until they started charging for printing off. Now £5.99 for every 20 prints!.Version: 7.2
✓ Pro version failsThe app was pretty good until I paid for the pro plan. It now simply refuses to work. A full year subscription wasted. I am using an iPhone 12 Pro on an Google Fiber 1G network and it refuses to let me export my data. One dialogue even confirmed that I have a valid subscription. No help from support either..Version: 7.40
✓ No option to switch from meters to inches?Not bad scanning . Sometimes walls I touched many times just to increase accuracy. Disappointed doesn’t have a feature to change from meters to inches for more accurate measurements.Version: 6.17
✓ It Did Nothing it Claims to doI attempted using the RoomScan app to obtain the existing layout of my Master Bath. The results... well I’ll just say that I am going to have at least as much detail that the app promised, and I don’t need to listen to a nagging AI voice telling me to speed up, or slow down. The App gave me nothing even remotely useful. But, I know my graph paper, a measuring tape, and a level will give me everything I need and want. Avoid this wannabe app.....Version: 7.25
✓ Too difficult to use and not very accuratePoor instructions. Plans not accurate and measurements wrong..Version: 6.23
✓ Glad this is available, harder than I thoughtI love the idea of this and have tried it often but it is harder than it seems. I’ve watched all the videos more than once and will keep working on it..Version: 6.1
✓ MehGood idea but poorly executed if the room has multiple walls and isn’t a square. Have to hit the edit button 3 times before I can add another corner. Then it auto zooms back out and i have to zoom back in just to move the wall to the right size.Version: 6.16
✓ Ok sometimesUsed this once and was fab simple to use etc, however since then I get stupid angles as soon as I input a measurement which I am then unable to correct . Shame as great idea.Version: 6.23
✓ Not Even CloseA good foot to two feet off on a basic rectangular Room. Useless $7.00 software. I want my money back. You should not waste yours..Version: 5.0.2
✓ Keeps popping up purchase nag screen when editing roomI had used this on an iPhone 6+ for a while and stopped due to. The phone’s limitations. Now trying on an iPad Pro and when I try to edit a room I just added, it pops up a purchase. Screen and won’t let me go farther. I can only cancel out and can navigate around the app, but get the same problem whenever I try to edit that room..Version: 7.21
✓ Waste of time; waste of moneySpent $12.99 annual to unlock room plan feature that I can’t get any pro-rated amount back after cancelling 2 days into using the app. VR doesn’t even recognise tiny space. A waste of time and money..Version: 7.38
✓ Glad I found itI am glad I found this app, because my room plans have some unusual angles with small doorways. I needed a floor plan to plan for a bathroom remodel. This app is very difficult to learn how to work with. Yes, I read the instructions, and was able to use the “touch” method with my phone. However, it kept telling me I had not touched after returning to the wall after the start point, when I had. So, I had to keep trying over and over. I couldn’t get the AR method to work for me. I tried the Get Assistance email, but no one got back to me today. I also had problems with linking another room thru a doorway—the two rooms weren’t properly aligned (remember the doorways are narrow—24” wide, and set at angles), and I had problems trying to rotate and slide them into position. In two rooms, the measurements surrounding a window area aren’t accurate, and I don’t know how to correct that. Needs more support FAQs, or instructions..Version: 6.20
✓ Another Upsell RipoffYet another app that tries to keep up selling you, first over to the Lidar app because I am using an IPhone, then when trying to add a symbol to the wall, another nag screen to upgrade to RoomScan Pro , which I already paid for. I am so frustrated with the new norm of app developers trying to bleed people with upcharges, I can’t even focus on the app and if it even works. As it turns out, it doesn’t work that well. The lidar feature is buggy. If we stopped allowing apps to implement whatever billing system they want, they will stop..Version: 7.40
✓ Inaccurate rubbishAdjusting it's wild guesses is nigh on impossible. Autocorrect just adds unwanted features I had just deleted. Odd shaped rooms with more than 4 walls and multiple openings confuse it. Should be able to convert openings to windows, not just doors. A waste of money in its current form..Version: 4.9
✓ Waste of moneyNo matter what I do I can not make the walls link up. The scanner must be off. Total waste of money.Version: 5.0.2
✓ TerribleUseless. Not sure what I was expecting for $1.00 but I suppose I got what I paid for..Version: 6.1
✓ Rosy futureThis app has so much potential. It's quick, it's easy, and can give you professional looking layouts without much fuss. But as with most new inventive apps, it needs time to mature, and this is the case with roomscan. In my case, I find that non rectangular rooms greater than about 8 metres, tend to throw the app out and you end up with it not 'joining' properly with the start wall. Also, if there is only certain places on a wall to take measurements, the arc produced when walking round objects also tend to confuse the axis of the wall measurement. Speaking of measurements, again anything over 8m's tend to be way out on the drawing. A bit more thought needs to go into the algorithm for how the app 'measures' stride distance. But I don't regret purchasing this app because I believe that with time, this could become 'the' app to get..Version: 4.1
✓ For me, more trouble than it's worthIf you have empty rooms, with no furniture, and regular door and windows, and all right angle corners it might work well. For my lived in home, with furniture, corner fireplaces, double doors, and archways, it was hard to get the walls placed. However the big problem for me was adjusting lengths of walls. Every adjustment I made skewed the shape of the room taking it further away from it's actual shape. I decided it would be easier just to use graph paper and a pencil..Version: 7.39
✓ Works well. Lots of potentialI use this with the AR feature and though it isn't that precise, it can get very close...it got within 1/8" of the actual measurement 👌🏽 I'm giving it 3.5 stars because the editing mode needs more basic features such as, the ability to rotate rooms...because you may have connected it the wrong way, a better undo/history count, and automatically adjust wall lengths when editing the lengths on the to the left and right off the door size..Version: 6.7
✓ Don't bother.Cool idea but just doesn't work. Wish I'd read review before being sucked into spending money on this crappy app..Version: 4.4
✓ I paid for the pro version years ago now it has suddenly become freeThat’s pretty much it..Version: 8.10
✓ ABSOLUTE CRAP!!!You'd think paying 5 dollars would allow you to basically do whatever the app is actually designed to do, but it doesn't. In an absolutely cringe inducing money grab, these cash desperate clowns make you pay 10 MORE dollars to get a LIMITED number of exports of the already COMPLETELY incorrect measurements of rooms this garbage spits out. Don't bother trying to get corners to match up, or for the app to realise you've gone the full lap of a room without making multiple mistakes. Want to put in doors or windows after you've finished? Don't bother. Want to not have to squint at every tiny badly displayed detail? Get your glasses out. You will literally have to go in and change every single wall's dimensions MANUALLY on this "AUTOMATIC" app in order to even barely represent the basic shape of the room you're standing in. DO....NOT....BUY....THIS....APP!!!!.Version: 6.0
✓ Hard or impossible to editWhen this works it's great. When it gets a room a little wrong it is frustrating at best and rage inducing at worst. Old houses seem to be a challenge, with funny corners. If it decides you have an angle where you don't, it's just impossible to fix. Probably better with a laser, but in that case you could use a sketch pad app. Or paper..Version: 6.5
✓ MmmmmA little bit chunky & clumsy, can draw faster with a pencil.Version: 7.38
✓ Absolute jokeNowhere near accurate!!! Don’t waste your time. Other apps are easier to use and are far more customisable..Version: 6.12
✓ Too badGreat idea for an app but in any non standard room (angled walls, different width sections etc) it just doesn't work. It tries to compensate for imprecise GPS or user error and just tried to make every room a perfect rectangle. My bay window type wall really messed it up..Version: 5.0.2
✓ Good potential but needs workRight off the bat, it’s a good app with the right features but it’s lacking some basic user interface options. Some basic re-designing would be great and would put this software on top..Version: 8.16
✓ Not worth the effortThe brilliant feature of adding doors to the scan sounds great until you actually try it on a hallway with numerous doors, the app just gets confused and gives up. The option to add lengths to a room is good, except you can only do it on recently scanned rooms so after you scan a number of rooms into the system and then break out the tape measure you find you have wasted an hour of your time for nothing. Thank you for wasting my time.....Version: 4.1
✓ Impossible to useRooms randomly rotate and overlap other rooms, measurements are hopelessly inaccurate. Correcting the hopelessly inaccurate measurements completely screws up the rest of the room. Took me 20min to lay out a 2sqm hallway.Version: 7.38
✓ Should have knownTo pay for the pro version 6.95 is alright if the app did work properly. It never manages to put two rooms in the right position next to each. IF you would like to have your design exported to put it back manually in a design software, the app asks for credits for every single export. This is by far the worst app i've bought..Version: 5.0.2
✓ RoomScanIt's alright. It could be more accurate than it is, but if you just need a drawing for the hardware store it's ok..Version: 5.0.2
✓ Nags me for a reviewI haven’t evaluated the product.Version: 6.11
✓ TerribleJust terrible. Inaccurate, gets confused at complicated rooms, paid app yet you still have to pay on each export, JPEG shares sometimes have measurements and sometimes don't. What a waste of money..Version: 4.20
✓ What a piece to JUNK! Terrible. Don’t botherI tried this app after loading it. My room is not 4 perfect walls, and I followed the on-screen prompts (no training, no video). This app has no idea what to do. I have a new iPhone X and this is a huge disappointment. I will watch the videos but I would expect this is too troublesome and unreliable. Developers need to let strangers try this app so they can see in person how their plan for this app does not live up to what they saw on their heads. I REALLY wanted this to work well. Epic fail. No one should have to struggle with an app like this. They need to clean and fix this thing or they’ll be extinct. Please do better and test under awful conditions, not just ideal ones..Version: 6.8
✓ Utter rubbish - avoidI've had this app for a few years now and tried to use it to create floorplans of the places I've lived, always with limited success. The idea of measuring with just the phone is great but it's massively inaccurate sonetimes adding or subtracting half a meter to a wall length. Seeing if any of the recent updates had helped today I was wanting to build a quick floorplan to use in Home Assistant. I've just wasted an hour. Firstly the measurements taken with the phone are no better. So I dug out my digital measure and for rooms with only 4 walls it works ok. But for any room that is oddly shaped the only way I've found of building them is to measure it with the phone then measure all the wall lengths with the digital measure and correct the floorplan. Laborious but good enough, I thought. I lost 20 minutes trying to get the hallway in the right place as just manually entering the door width and distance the door frame was from the walls didn't work - the app kept ignoring the data I was inputting. Scanning the room then joining it to an existing room seemed to work but wheb I was adding the kitchen and dining room the app decided that the opening between the two rooms actually linked to the opening between the front and back rooms, overlaying the one set on the other. And with no apparent way to correct this I've given up. In short, not much use unless you live in a series of uniform boxes aren't aren't too bothered with the measurements being less accurate than guessing..Version: 7.8
✓ Paid for pro years ago now it’s gonePaid for the pro version years ago now it wants more money, used to be a good app, pretty scummy they want £7.99 a year now.Version: 8.1
✓ Total waste of timeA load of rubbish. Don’t bother.Version: 7.21
✓ Not impressedNot a user friendly app and nowhere to log out as not wanting to use it???????? Why?????? Better not charge me..as that would be a total rip off.Version: 7.21
✓ No great at square rooms!Not that great at square rooms..Version: 6.2
✓ Great Potential but Not There YetI really like the idea of this app. Measure a room and then create a 3d model using pictures of the actual room. Reason I can’t give it more than 2 stars right now are: * Learning curve. Tough to figure out how things work without spending a lot of time figuring it out * 3D picture map stops working half way through. Starts off really fast and then just stops collecting pictures and I end up with an unusable 3D model. Maybe not enough memory being allocated for the rendering of the pictures? I would rather have a full room at less resolution than 6 square feet of useless high quality floor pictures. * Wish it was a little more accurate in measuring. I don’t expect it to ever replace my trusty laser measurer but it is sometime off by more than a foot. Also never gets room height correct..Version: 7.11
✓ Not there yetHonestly, I really want to give this app a better score. It is such a great idea and it’s obvious that the developers are doing their best to use the devices features to create a unique experience, but it just falls short. I’ve tried to use this on several occasions and it has yet to deliver adequate results. I find it more frustrating than helpful. At this point this app is just a promise of what it could be with further development. I’d like to tell the developers kudos on the idea. Please keep at it. It has tremendous potential..Version: 6.13
✓ There must be better apps to test ARHa! I’d write that it is quick and easy too if I was getting paid for reviews. Unfortunately I’m not. After purchasing app, be prepared to purchase export credits to be able to see your horribly disfigured rooms. *update* I stand corrected. You can do a screen capture of the room either yourself or using the app. You guys are sooooi funny..Version: 6.1
✓ Where do I begin?I downloaded this app to help with dimensions of rooms in a home we just purchased. I wasted 45minutes systematically going through the home taking pictures of each room using the app. When I went to locate the pictures to plot the layout of the home, there were no pictures anywhere on my device. I also used it to get room dimensions. That did not work either. Don’t bother purchasing this app, it is a waste of time and money..Version: 7.20
🙂 RoomScan Classic Positive Reviews
RoomScan Classic works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact RoomScan Classic.
⛔ RoomScan Classic Problems
