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GetYourGuide: Travel & Tickets App Complaints & User Negative Comments 2024
GetYourGuide: Travel & Tickets app received 103 complaints, negative comments and reviews by users. Have you ever had a bad experience using GetYourGuide: Travel & Tickets? Can you share your negative thoughts about getyourguide: travel & tickets?
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GetYourGuide: Travel & Tickets for Negative User Reviews
✓ Worst tour/excursion company everAs a foreign visitor trying to book excursions “on the fly” we booked an Eiffel tower dinner through this company after multiple attempts due to poor cell coverage, while in Italy. Received confirmation email with confirmation number and reservation number only to find out in Paris that though this company took our money they never booked the dinner! The confirmation #’s had been canceled & it was too late to re-book or even get tickets to go up the tower!! Also even though booked via google you need their app on mobile device to get mobile pass (which was very difficult with poor cellular coverage while traveling) though they send email confirmation. Very disappointing!!! Still have not got money back as promised! DO NOT DO BUSINESS WITH THIS COMPANY!!!!!.Version: 3.2
✓ This is the worst company I have ever used when booking an excursion during the last 30 yearsI booked an excursion and when confirming my booking was advised I had paid for a gift voucher which I had to use to book my excursion. On the website I used there was No mention of me purchasing a gift voucher, also no mention of same in their terms and conditions. I sent a copy of their booking website I used to GetYourGuide and requested a copy of their website showing where the details referred to a customer/me buying a gift voucher. Despite numerous email requests I sent asking for the above information, they refuse to respond and I still have not been provided the relevant information. I have recently found their site that deals with gift vouchers and this is a totally different site to the site I used to make and pay for my excursion. The cancellation terms and conditions are not the same when redeeming the gift voucher used to pay for your excursion as they will only provide you with a gift voucher to be used for future bookings, whereas when making a direct purchase, the company refunds your payment to your credit card. As I knew nothing about buying a gift card I believe I should have my payment reimbursed to my credit card. My dealings with this company has proven to be an absolute disaster ..Version: 3.104
✓ Sold me fake ticketsSold me and over 100 other people tickets to an activity that was fully booked. No answer when calling to ask for refund. Many of us travelled over an hour for this activity only to find out the tickets we have weren’t even real, despite day your guide being an authorized seller for the activity. Horrible platform, we should be compensated more than just the ticket price..Version: 23.48
✓ Easy to book, QR codes not always generatedThe app and booking things on it is great. But for our Disneyland Paris tickets, no QR codes would generate and when trying to create and account and log in, it keeps saying “error”. Luckily chat support was able to help eventually with QR photos, but only after sending 4 emails with links that kept doing the same thing to open the app, and produced a voucher with no code. Frustrating! Make sure you have data when using..Version: 23.42.1
✓ Use Someone Else for Acropolis TicketsWe had bought tickets that were supposed to last a few days and get us into several sights-the Agora, the Acropolis, etc. We had an entry time to the Acropolis in the late afternoon. We went to the Agora in the morning. When we went at our assigned time at the Acropolis we were told our tickets were no longer valid because we had gone to the Agora in the morning. No matter what we showed them, including the email indicating our entry time, it didn’t matter. It would be another $20 per person to enter the Acropolis. I refused to pay and told the woman at the ticket counter that this is a scam. But one of my friends paid for all four of us to enter. I told her not to pay for me, that I would just meet them when they came back down. But she paid anyway. I wrote a review of GetYour Guide on Yelp or another website and got the same canned response you see here on the bad reviews. I am not even going to waste my time responding to them..Version: 23.42.1
✓ Terrible and clunkyThis is a terrible ap - doesn’t let Me Complete sign up using gmail. Then once managed to Almost get in it won’t let me change password. Does not inspire confidence..Version: 23.20
✓ Unreliable app - will miss your tourMy tour’s start time was changed but the app didn’t display the changed time. My partner and I missed our tour, get your guide was difficult and unreliable to communicate with. We didn’t get a refund and after a month of delayed responses and lack of accountability from get your guide we have given up on receiving any refund. Terrible experience. Would not recommend!.Version: 23.43
✓ Bad business modelMy daughter was sick and could not make it and they would not make an exception to their refund policy. I ended up sitting next to sick person tour bus likely for same reason. I am very disappointed that they would prefer to load a bus full of people sick or not rather than protect people from sickness I just can’t back it and will not use them again. I don’t go on holiday to sick and don’t need the increased risk..Version: 23.39
✓ Not good experienceVery disappointed with service. Please do your research before you book through this app.As local guide don’t do any efforts to contact you. We booked cruise ride & cruise left 15 minutes before timing we were given. No solutions or any further guidance been provided from any party. Asked for money refund give me Sorry. I wish I could say Thank you instead of paying money..Version: 3.64
✓ General opinionI think the app is really good for people that are looking for tours and things to do They should be really careful though with their refund policy as a lot of things can happen in a trip and you should be able to get your refund in specific cases This is something that disappointed us a lot when we had a persons matter and never took our money back Also a lot of the reviews are not really accurate and the tour guides should be checked more as a lot of them didn’t know the background of monuments we were visiting So when we were asking for more information we had no luck Last but not least drivers should be more careful or checked more as well (I suppose that applies to specific countries ) Not a great value for money hope they will improve things.Version: 23.16
✓ Beautiful until something goes wrongThis was working incredibly well, it was smooth and so convenient to have all tickets in one place. Until it wasn’t. When the app glitched, right before my transit to the airport, I couldn’t access the ticket, or anything I’d booked afterwards. It took 15-20 minutes to reach a customer service agent, it took 2 hours back and forth to resolve something simple like the app not working properly. I keep asking for the tickets to be emailed because time was of the essence, but the links were only sent at the last minute via the chat. I had to book another coach ticket, which they refuse to refund, even though it’s their fault. The phone number was so difficult to find I could only find it after I connected with someone over chat. The stress this caused me on a holiday break just isn’t worth the easiness of booking through GetYourGuide..Version: 23.35
✓ Reviews not showing the bad reviewI have done a bad review to a tour and my review was not posted, They only post the good ones Don’t trust this app.Version: 3.114
✓ ZERO STARSI will never be using this agency again!!! Paid over £300 for moulin rouge tickets and France would NOT ALLOW US INTO THE COUNTRY !!! So we obviously could not attend the show, this was completely out with our control! We emailed and asked for a change of date for when we eventually were allowed back into France and they denied us! £300 down the drain this company has disgusting customer service! This now means when we go at the end of February we will not be able to go to the show as we can’t afford to pay another £300. We emailed moulin rouge and even they said we could change the date no bother at all if it was up to them but we had to do it through this horrific agency because we had booked through them and the agency said NO!!!!. We never even asked for our money back we just wanted to change the date! How do these people sleep at night ? Horrible!!!! I will be making sure to tell everyone I know not to use this company as they are a scam!.Version: 3.90
✓ They did eventually refund…I clicked to buy tickets to an attraction for a same day admission. Two people were with me and watched me click tickets for the Space Needle for a time a few hours away. When we got back to redeem our ticket, we were told it was for a different attraction a few miles away. The Space Needle employee said she has seen this happen frequently. I contacted the app and was told there was no refund possible and I would have to contact the attraction we mistakenly had tickets for. No one at the other attraction would answer the phone. No new tickets were available for the Space Needle for another 3 hours and we didn’t have time to wait. So no Space Needle and no money. Since the employee has seen this happen many times, the problem is with the app and they won’t help. Update: After being refused a refund a few times, I emailed again due to their response to my poor review. A few days later I did receive a refund so that’s good. They even changed the listing name of the other attraction per my suggestion although they didn’t tell me, I just noticed. Their mistake did mean that my guests did not get to see the Space Needle like they wanted and I had to spend a lot of time trying to get help..Version: 23.26
✓ Absolutely disappointedWe paid for a excursion up to the burj khakif in advance in Dubai. We experienced on the day of arrival some unexpected and significant delays which were unforeseen to us at our hotel obviously not knowing this would be the case etc. I contacted the company explaining this in an email could we possibly move the booking to another time/day a few hours later than planned as we were in the country for serval day more. They were absolutely no negotiation other than they had to follow policy and had to have cancellations procedures in place. I didn’t expect a refund just a little leeway to the situation and the excursion to be honoured at another time. Thanks for great understanding. I would never book with this firm again..Version: 3.99
✓ Extremely disappointedI visited Marrakesh last week and I am extremely unhappy with this application. I will never use it again because is extremely expensive and the most of the trips I booked so far when i visited Marrakesh wasn’t successful. For example I supposed to have private taxi driver and English spoken guide for every trip but never happened apart of one day. I end up sharing all my activities with 10 people. However I found out that the trips cost half price from local agencies. Also they never came to pick me up from my hotel and I had to walk 20min. I don’t recommend it and i suggest you to book everything when you land in Marrakesh. Is cheaper and you know what you book . Extremely disappointed..Version: 3.9.2
✓ Last minute cancellationIn my trip to Spain, I did not have any issues with bookings until my short one day trip in Seville, Spain. I had booked an entry ticket to the Alcazar, at 2:13 pm and the only available time was 4:30pm. We walked from our hotel and at 3:29pm I received an email from Get your Guide that the booking had been cancelled with no specific reason, and that I would receive a refund within 7 days. I decided to walk over to the Alcazar but the ticket booth had closed by the time we arrived at approximately 4pm and the entry closing at 5pm. The staff there simply told me I could not purchase entry and that I would need to talk with the third party company that I booked with, and referred to them as “competition”. This sidelined what we really wanted to see in our 1 day trip to Seville. I feel that we should have received the cancellation notice a lot sooner to make other plans before wasting our time, and getting stuck in a situation where we could not book any other attractions during our stay. It made more sense to visit the attraction directly or book directly with their website rather than using Get your Guide. I am hoping I do not have issues receiving my refund at this point..Version: 3.117
✓ HorribleMany of the reviews are probably good because they haven’t asked for a refund or exchange due to circumstances. Absolutely horrible experience. They don’t give refund and exchanges back which is ridiculous so if you have an issue or problem they will not sort it out but give you the same response . For example I had felt sick on the day I boarded the plane to come to the country so I wanted to rest . where I had booked an activity which was booked for 7:30 pm so I asked to book for another day and I payed alot or a refund at least . They could even give a credit but they were absolutely a waste of time kept giving me the same answer . There’s no point booking with this company if you want a refund or exchange due to circumstances as they will not give it too you and you can play a lot as well. I went on holiday 3 months ago but I had to write a review because they are not reliable, don’t have good customer satisfaction and don’t have good customer service. My booking reference was GYGWZFKN6XW2..Version: 23.6
✓ Over Priced, Never Worth ItThis company has over priced every single activity. It’s not insignificant, it is 3x, 4x, 5x, and sometimes even more expensive than 6x booking directly from the activity that you’re planning. It is not more convenient, it is not a better experience, it is NEVER worth using. I’m telling you this because I have done this on more than one occasion until I recently spoke with a local in Paris. They told me it was way too expensive what this company was charging and he told me to look directly on each website. After doing so, he was 100% right. Do not fall for their scams! If you are like my wife and I you probably like doing what the locals do. This is NOT it. We are looking to get a refund for a recent booking only to be told that 50% refund is the best they can do. Terrible, terrible, terrible service and if I could give it 0 stars I would..Version: 23.33
✓ Told the wrong timeI am livid that our booking to see the penguins was 7pm. We got there early 630, only to be told we were an hour late. The wildlife park know this as well and don’t care. We were just told to hurry up and we might see a penguin. Out of 800 we saw about 10. Everyone was leaving. I wanted a shared experience with my son, instead I was just upset and angry..Version: 23.15.2
✓ TicketsThis is a fraudulent website that has failed totally to provide the good requested and will not provide any contact details when asked, so a refund can be obtained. Avoid using Get your Guide ...... there are much more secure ways of obtaining travel services than this one..Version: 23.16
✓ Useless appNo import of bookings.Version: 23.38
✓ MisleadingThey’ll tell you the wrong time in the tour description and not give you a refund when your tour leaves without you.Version: 23.45.1
✓ Ridiculous data harvestingCompletely ridiculous that I had to download this app to access my tickets for a tourist attraction. So glad to share my data for the day, NOT. Deleting this drivel asap. Not a value added service, just another data point..Version: 23.34
✓ Mixed viewsUnfortunately, with days to go, the tour guide company provided could not deliver all of the itinerary that had been booked and paid for. GYG did attempt to secure an alternative but was unsuccessful. We had no option at that stage other than to go with what that company was offering but GYG did make a generous partial refund of what we had paid. However, I would suggest that greater care should be given to ensuring that companies with whom GYG place customers are able to deliver what GYG has advertised and what the tour guide company has contracted to provide..Version: 3.110
✓ Terrible customer service when no tour guide shows up and tried to get your refundW me booked 2 tours on 2 separate days. The first tour, we were there 30 minutes before the start time. No one showed up, period. I called the tour operator and emailed; no answer and no response. I went on the app and chatted, the lady who was helping me concluded that it was a no show and told me she’s processing a refund and file a complaint about this tour company. Days later I’m getting e emails asking me for more information and I still have not received my refund. The second tour, same thing happened except i I was the only a few minutes before the tour start time. Again, no one was there. This time the chat person was giving me a hard time and told me because I wasn’t there exactly 5 minutes before the tour I forfeit my position, never mind that no tour guide was there. We spent over 30 minutes on chat to no avail. An hour later I received an cancellation email on the tour at 1 hour 11 minutes after the tour start time. All I can say is that these people will find any excuse to hold on to your money even when the tour was non existence. What a horrible experience. I’d never use them again..Version: 23.20
✓ Horrible experience in Florence — AVOID THIS APPArrived early for a Duomo tour and found exactly the entrance for our meeting point (thanks to GPS coordinates) but was sent away by museum staff and told we needed paper tickets not a mobile voucher and to get these from “Entrance 7”. Finally found “Entrance 7” around the corner and across the street, where we attempted to use a kiosk to exchange our mobile vouchers. Of course the machine couldn’t read our vouchers and the “local contact” was an answering machine so the only option was to wait in exactly the half hour line to get tickets we had paid to skip! And by then of course our tour guide would be long gone. Why couldn’t the tour guide have met us outside?? Would have been better off showing up early without a GYG Tour and visited the Duomo on our own. Avoid this app!.Version: 3.27
✓ Cancellation of a bookingIf you are gonna download this app please reconsider your decision because you will get scammed for very stupid reasons that don’t make sense. We had a very negative experience with this app. Their local partners does not provide enough information for the activities. This app made the “Not suitable for” feature for a reason. We booked a quad bikes from their local partner and they only said, under the “Not Suitable for” heading, not suitable for children under 16 years old. When we went there the stuff at the quad bike place refused to go ahead with the trip when they knew one of us had a previous back injury and the other had covid-19 symptoms. We have given this app the legal documents that prove we weren’t able to do the activity, yet they still didn’t give us a full refund for the fact that their local partner prepared the things for us that we absolutely didn’t use at all. We also let the app know that their partner didn’t provide enough information before they charged us big money (charged us $630 for 2 people and refunded $256,66). So please please please stay away from this dodgy app, it is absolutely trash they only wanna make money and they absolutely don’t care about their customers at all..Version: 3.90.1
✓ Wrong InformationGetYourGuide is a scam, it advertised falsely and actually charged you more than it should. I would not recommend using GetYourGuide when booking tourism things!.Version: 23.49
✓ ❌ DO NOT USE ITMy husband and I booked the get your guide service on a very brief trip to Egypt. We researched, looked at reviews and finally booked an English speaking tour of the pyramids. We were given a Spanish speaking guide - who didn’t speak a single word of English, who showed us just 2 out of the 5 sites we paid for. As soon as the tour began we contacted get your guide to let them know that this isn’t what we paid for - and they did not help us. It’s been a week and they still haven’t processed refund, in fact they haven’t replied us. Our very special memory of pyramids is forever spoilt! I design apps for a living so I would never leave a negative review but this app deserves it because they promise customers like you and me to have the best experiences of a lifetime. But in fact I don’t think they have even verified the partners they bring on, don’t provide you any support if they don’t deliver what was promised and would leave a bad taste in your mouth..Version: 23.41
✓ The app stole money from meI tried to book tickets to NASA in Houston for July 22, 730am. I used their app to purchase 3 tickets for $92 and when it was time to pay it read invalid error , can’t process. So I logged out and went thru the process again to purchase 3 tickets and at payment time it read Invalid error. So I logged out an logged back in and went to try a 3rd time and boom, they did process the first 2 sets of attempts I had made even though it had said it didn’t process! So they charged me double amount. I called them immediately and spoke with a representative at 730am. My tickets were for 1pm that same day. They said they would look into . My wife an I called back a few other times and they gave us the run around each time. This all happened on a Friday . I called again today ( Monday ) and they gave me run around some more, they said they would look into it. I received a email on Sunday stating that I wasn’t going to get refunded my $92 that they over charged me. Also the 5 different people I spoke to from costumer service for this app was from India and could barley speak English. They all gave my wife an I the run around. Do not use this app!!!!!.Version: 3.104
✓ Riddled with incorrect informationThis app is not good. We booked 3 tours through them and 2 had completely wrong information. We were told that hotel pick up was available for the Sunrise Lake Tour, but then when we tried to book it we were told it wasn’t available. For that same tour, we were told the wrong pick up location. Had I not tried to book the pick up, we would have been out hundreds of dollars. Then we learned while on the tour the guide had preordered food for everyone but us - it was never offered to us through this app. Then I confirmed the pick up not once but twice for the last tour. Turns out they had the location on the wrong side of the hotel. Once again, had I not called we would have been left. Recommend trying another booking app if you are in Banff..Version: 23.20
✓ Can’t pay. And nobody answerCan’t pay and nobody helps.Version: 23.47
✓ Nice app but only when organizations actually use it !Downloaded this to download our tickets to Monterey Aquarium. Great idea. We’re away, no printer , convenient, avoid the queues etc. Get to venue and then need us to forward the email so they can print off the voucher !! For heaven’s sake, the voucher came out of their printer and went straight into a box ! It would have been quicker to just queue and buy the tickets ! A real shame - not the fault of app, but apps can only be successful if the organizations implement their usage properly..Version: 3.2.1
✓ Paris toursNot happy with the lack of information on this app for travellers not able to find the tour that they have booked . Not enough information to assist the travellers and people that answer the calls to not speak very good English and not able to assist you with where to go next Good on the Italian cruise was disappointing and very unhappy with the standard and presentation of food . Feel there should be a few more choices especially for people that have dietary restrictions. Overall unhappy with the get your guide app.Version: 23.32
✓ AlhambraThis app service was an utter let down. I have absolutely no qualms in steering everyone as far away from using it as possible. Why? I planned out a weekend trip to Granada in early September some 4 weeks before travelling. Not any old trip. One specific objective in mind: to propose to my girlfriend whilst in the Alhambra Palace. Tickets for entry and a bit of a tour audio were all set up through this site. I had a clear idea timed for sunset. What did this shower of incompetents do? One day, yes, one day before the due visit I get an email to say they had no entrance tickets and would I like to go a week later? Absolute shambles. Pathetic attempt at an apology and a joke of a 25% discount if i was stupid enough to want to use them again. This, after flying two of us there, accommodation and the destruction of what was for many reasons a special, personal moment. Let me tell you, you don’t get tickets for the Alhambra in October on a Saturday evening with one day’s notice. I was bollixed by this lot. Absolutely fuming and app services like this deserve to go under..Version: 3.11
✓ False advertising what the pass is forWe had went to New Jersey and bought pass though this app and when we went to go do 2 of are activities it was declined and said they no longer take those passes and they have tried getting a hold of the people to take them off the list and they never got a response so with that be we bought 6 ticket which was almost 400 and when we called them and asked for a refund bc we couldn’t do what they advertised and drove 7 hours with 4 kids to do the stuff they said they could only refund 80 dollars and no more and for them to even do that is was a 3 week process and poor customer service I had to keep contacting them to see what was going on I would not recommend this to any one look into the city passes which most tourist city offer and it right though the city and not a third party like this place.Version: 3.81
✓ ConfusingNot a helpful app at all.Version: 3.110
✓ Very bad customer serviceWe had gotten delayed on are flight, gotten in to late to get are tickets. The next day they told me they couldn’t reschedule or provide a refunds. We spent nearly 200€ and they left us to dry, took the money and provided next to no assistance..Version: 23.34
✓ Poor information upfront and customer serviceI had a really bad experience when paid for a trip to San Blas & they come asking for $60 extra to take me from my hotel to port when the app asked for my pickup location prior to checkout and payment. It was only then that the problems started with obstructive responses, blaming the people that they had subcontracted to and trying to make the issue between me and their subcontractors as opposed to them. Finally I got reimbursed as wouldn’t proceed out of principle, but took a whole day and lots of frustration. Won’t use again, can’t see what they bring to the party but they take your money. Sad to post this review as normally only do so where I’m impressed.Version: 23.48
✓ CancelationsWhen changing reservation date information is not saved so cancellation is necessary in order to rebook. This is an easy site to maneuver, however this step is a waste of time..Version: 23.39
✓ Some bugsThere are some bugs when we try to write our reviews..Version: 23.33
✓ Book on the goEasy to book on the go. The vouchers are on your phone no need to print out vouchers or sort through emails. When you attempt to review the things you did do, it doesn't let you write more than one sentence. So I cross it thinking it's frozen. And now I can't review my experience and either my review is unfinished or not published..Version: 3.6
✓ Worst service received for the Edinburgh vaults and graveyard tourI am utterly disappointed with the service I received today in Get your guide for the Edinburgh vaults and graveyard tour We arrived at the starting point on time and no one was there to pick us up, then we went to the office at 45 Niddry Strt, Edinburgh to check and no one was there too. Then we knocked the office door and one of the tour guide came out and said tour has already started from the graveyard with a your guide named 'Fraser'. We ran to the graveyard no one was there. We came back again at the office and that guy said Fraser would be here in 5-10 mins and we can at least continue the vaults tour. We waited from 8.15 to 9 pm and no 'Fraser' arrived. We wasted our energy and money I am going to give a negative review very soon. I demand my money to be refunded and asking you guys to have tours more organised. Really frustrating. Please return my money at the earliest..Version: 3.87
✓ SCAM app!I booked a tour which prices $430 on this app but a confirmation email from the local partner company printed $350! I asked the local partner company and they said the tour price is just $350. This app offers you much more pricey than the actual price!! Moreover I couldn’t process the booking without setting a pickup address but the local partner company said they can’t pick up the location which I set. And I haven’t received a confirmation email until I made a phone call with the local partner company. Really really bad user experience with this scam app..Version: 3.67
✓ A LOT MORE EXPENSIVE THAN BOOKING YOURSELF!As a rookie traveler I decided to use this app. Do yourself a favour and book directly through the excursion company or through your hostel, It will save you a fortune and you will have more clear instructions on pick up/ activity detail. This seems like the easier option but it is by far more expensive and if there is an issue a lot more difficult to deal with. ALSO, I received about 90 emails from GYG after my tour was confirmed, I missed vital information about my excursion ( yes I know partially my fault). Would have avoided all of this if I booked directly through tour company !.Version: 23.44
✓ Filter by rating no longer accurateI used GetYourGuide over all other search engines because the filter options were accurate. It used to show me all the 5 star options first, in order of the most reviews to the least. Then 4.9, 4.8, etc. Now it’s all mixed all over the place, a 5 star one can be on the first and third page, with 4.6 and other random ratings in between. Whoever made this change- that is a horrible idea. Keep it simple. Now I have to look at every single tour and it is horribly inconvenient. That was the best thing about you, GetYourGuide. Why did you have to change it 😭.Version: 23.14
✓ Scam App - Buyer BewareThe app lists scam tours, and when you contact customer service, they do absolutely nothing to help you. The prey on tourists going to foreign countries, knowing they have no legal recourse..Version: 23.42.1
✓ No refund policy or sensible customer serviceI bought two tickets to the Met Museum in NYC. It was only after I bought them that I learned they would not in fact grant me entry, and that a time slot also had to be reserved. They would not refund a single bit of my $50 reservation, even though they provided no value to me at all. Will never use again. The name of the ticket is for “entry”. I was cautious of this, even going through to read the “full description” tab. Nowhere on the “full description” of the reservations I purchased, did it state that a time slot must be chosen. I would understand if you were unable to refund me because my reservation kept others from going to the museum, but it didn’t. Maybe $50 isn’t a lot to most of your world traveling customers but it is a lot to me..Version: 3.66
✓ Birth dateThe year needs to be separate from the month and day, too much scrolling to reach 1959.Version: 23.30.1
✓ Booking/Reservation process overchargedThis company charged me for a tour that they said I booked but never sent me the vouchers/tickets which cost $162. Now they are saying that they can not send me a refund because it has past their 24 hour cancellation policy. They claim that I must have booked 2 similar tours for the same time and date so I was charged for both of them. However they only sent one email with vouchers for one of the tours that they charged me. And that email with the vouchers was for the one tour that I believed I booked. Had they sent me an email with the vouchers of the alleged tour in question then that would have flagged me that I booked two tours. Even my booking history in the GetYoirGuideApp is only showing one tour which is the one I believed I booked and used. I keep telling asking where are the vouchers/tickets for the other tour but they keep responding that I can’t get a refund because it is past their 24 hour cancellation policy!! I keep asking that maybe their was a glitch with their system/process that day I booked my tour but they won’t even try to check that. I booked my tour the day before the actual tour. I will not use this company again - their system/process is not reliable!.Version: 23.18
✓ Not worth itMost skip the line deals mean you still need to wait in line to enter the attraction. There are rarely long lines to buy the tickets anyway. Also sometimes it is only a voucher and not actually a ticket and you need to meet up with someone to get actual ticket - an unnecessary step, especially when travelling. Better off buying tickets directly from the attractions..Version: 23.37
✓ Booked a small tour but ended on a party boatBooked a small boat tour to Blue Lagoon and 3 islands. Tour was meant to include a visit to UNESCO protected city of Trogir. With highlights listed as Small group experience (12 people) for a more personalized service. Never made it to Trogir because the tour company put us on a party boat with over 100 people. When we questioned the boat operator we knew something was wrong. They told us to stay as we were in the right place. The tour we were on was fine - but we paid 3 times as much for a smaller group speedboat experience with other experiences such as wine tasting. Went and complained at the tour operator at the end of the day for a part refund - who first denied any wrong doing and and later agreed to a full refund after they admitted to their wrong doing. Get your guide needed to do the refund and only did a part refund so we are still short at least €50. Have enquired now multiple times with get your guide why they feel this should only be partly refunded and they have stopped answering my emails for over a week. Very disappointing and unprofessional. Will be using Viator going forward. Still awaiting a response from our correspondence.Version: 3.103
✓ App is crapI can’t even pay final balance due. I’ve reported it and likely they won’t resolve Its horrid!.Version: 23.36
✓ Ridiculous!Never in my travels ( and I’ve done a lot) have I ever bought a ticket online and then received a text message hours later saying, that I have to meet a man so he can hand over the tickets. This was made worse by not receiving clear instructions. When, in a strange city and you are left running around like an idiot in the heat, and you don’t want to miss your entrance time to your selected sightseeing spot, made the whole situation more than aggravating. Next time, I’ll buy the tickets from the actual venue and not some second hand ticket site..Version: 23.31
✓ App sounds goodDown loaded this app after making on line purchase of London tickets. At the point of requesting email confirmation. To sync and open my account nothing happened. This is now the point where it fails when i went to the contact page and sent a total of three emails asking for help. No acknowledgement or help forthcoming can only conclude your not interested . So left with no option but to print copy of my tickets, not the ideal way given that I’m trying to be environmentally friendly.I’ve now deleted this app . massively let down by the lack of support in resolving a problem . Very dissatisfied customer.Version: 2.56.2
✓ Very dissapointingThis app is shocking!! As a travel blogger they will be receiving a very honest review ftom me. Initially i wasnt allowed to book a tour of Edinburgh castle for 6 ppl . The APP wasnt allowing me to do so. So i then made two separate bookings: One for 5 ppl One for 1 person I added them both to the cart before paying. We made payment the very same day as the excursion so we were out of the cancellation period. When we got to our meeting point we wer to the bookings wer with two separate companies. The company also expresses its frustration with the GET YOUR GUIDE APP. But nevertheless reassured us to stick with their booking of 5 ppl and merely pay AGAIN for the 6th person and that the app should refund us. My son has learning difficulties so we wanted to stay as a group so we paid…we didn’t have time to waste as the excursion had started. We are shocked we haven’t been refunded. Definitely deleting the app and will be sharing our experience on our social media platforms!.Version: 23.6
✓ Worst experience ever in Paris!!I booked a birthday dinner cruise for my best friend and I We are on vacation so we took an uber to the address sent in my receipt we were dropped of at a location and there was no signs to stairs indicated on the receipt so after walking around for over 30 mins we missed the cutoff for the cruise. still lost we called and no one answered i messaged the chat room and was told they cannot do anything for me and suggest i buy a new ticked for over $80 more than the ones i bought. i am so devastated i spent $150 on those tickets. I would not encourage anyone to do business with a company that doesn’t care about their customers. They never even offered a discount they wanted is to pay for a more expensive cruise how cruel!!.Version: 3.111
✓ Tea ceremonyTrying to book this good luck as added kimono without request then could change booking then chat took ages. Still couldn’t verify without getting all details myself again. Same happened team labs took me ages to book. Obviously the app not up to speed. Don’t want to Waste hour booking then rectify & chat to get stuff sorted then supply details again. Need really better app booking service. Also chat not great either..Version: 23.6
✓ TerribleTerrible.Version: 3.114
✓ Look for private companiesDon’t opt for the massive, JOIN OUR LINE WELL OUTSIDE THE SITE companies. There will be many more lines to get inside while you watch the clever people who just showed up and purchased a ticket walk through their single line and enter. The only thing that sometimes makes it better is commentary but sometimes the commentary is boring as .... For first time tourists, try this and Viator. Next time not so much..Version: 3.26
✓ Try to find a humanSpent 45 minutes chatting with a bot Terrible waste of time.Version: 23.49
✓ DO NOT USE THIS APP! SCAM ALERTThis app will link you with various providers for cruises, guided tours and more. The problem is YOU NEVER KNOW WHAT KIND OF PROVIDER YOU WILL GET. You may get lucky and get a service that’s great OR YOU MAY END UP LIKE ME! I ended up with a service provider for a day trip that never communicated a cancellation, was rude, unkind, hard to get ahold of and did not care about the customer’s concerns. This caused me to lose out on two trips due to me cancelling one AFTER ENSURING THE TRIP I BOOKED with this app WAS INDEED GOING TO HAPPEN and expecting to be exhausted after. I’m not a difficult person so I was actually surprised how just how much the provider and this app didn’t care. When I contacted this app’s customer service, they basically said “sorry you’re sad” and never mentioned customer service or encouraging increased communication between provider and customer DESPITE ME NOTING THEY ARE LINKING PPL TO SCAMMERS. Go directly to this apps CS for ALL refunds…. They at least did that!.Version: 3.102.1
✓ Awful ExperienceBooked a tour through GetYourGuide website. When I clicked to get the ticket, it kept forcing me to get this app as well. App asks for very intrusive and unnecessary data. I found that the tickets had been emailed anyway. Address was ambiguous and not quite at the location of tour. When I found location, tour operator said that tour was no longer available at the time on the ticket. I called the telephone number on the ticket, which led to a middleman who tried (unsuccessfully) to contact GetYourGuide. GetYourGuide’s business model seems to be to post ads for tours and take a commission. But they and their app do not function. Huge waste of money, Uber fares, and lost a chunk of vacation time. And they will not or have not refunded my money. I need to chase them down through he credit card. Hopefully they credit card company will cut them off..Version: 3.117
✓ Can’t even sign up. Useless to me. Sorry!Can’t even sign up. Useless to me. Sorry!.Version: 23.40.1
✓ Rubbish!Four times I have used this app. No more. Anybody can list any activity and the app appears to do zero vetting. I had one trip booked, the guide never showed up. The next one was cancelled last minute with little notice - not great if it is an integral part of your holiday. The final time (and it sure will be the final time!), I thought to book an airport transfer by sightseeing bus to my resort. The directions given by the provider were completely unclear - from the airport terminal they said “On the ground floor..” from that I was meant to read walk 2 miles up a road with no pavement to get to a bus station. When I enquired via the app chat - they sent me in the opposite direction entirely via a google maps link. I missed my bus and was left with a taxi fee of €200. The app simply got a refund from the bus company. It is my humble opinion that the app should vet entries on their site before listing. But I will be deleting from my phone..Version: 23.26
✓ Unable to contact service provider and Rude customer serviceI recently booked a 3-hour sunset trip at Mallorca through this app, and I must say, it was quite disappointing. The experience left much to be desired, and there are several areas that need improvement. Firstly, the pickup location information provided was incredibly vague, causing confusion and wasting our time. We expected a smoother process, but we were left wandering on the driveway, trying to figure out where to go. Next, we had to frantically wave and call for them to wait, which was quite inconvenient. Moreover, the provided phone, which we were supposed to use for communication, was inaccessible, rendering it useless and defeating its purpose entirely. This lack of attention to detail was disappointing. Additionally, the online assistant's response was not helpful at all. They demanded a late notice of 15 minutes, even though we hadn't even boarded the taxi yet. It felt like a rigid and unnecessary requirement that added unnecessary stress to an already frustrating situation. I believe the app developers can improve the user experience by providing clearer pickup instructions and making the provided phone accessible and functional. I hope the team behind this app takes these criticisms constructively and works towards delivering a more seamless and enjoyable experience for future users. As for now, I would hesitate to recommend this app for a sunset trip, given the frustrations we encountered..Version: 23.28
✓ Privacy concernsI installed the app but never signed up. As soon as I had installed the app I received a notification delivering tickets for somebody else’s tour. I’m not going to sign up, I don’t want my details broadcast to random other people..Version: 3.39
✓ Deceptive Practice and Terrible ServiceI booked and paid for a 10:00 am non-refundable tour of the Alhambra in Granada through GetYourGuide. The next day, they passed on a message from the 3rd party that is conducting the tour. The message was “This tour may be overbooked. Can you change to a different time - either 8 am or 3 pm.” I responded that I wanted to keep the 10 am time. Three days later, I hadn’t heard anything so I contacted GetYourGuide requesting the status. They contacted the 3rd party and informed me that the issue would be resolved within a few days. One week later I still don’t know if we have a tour nor do I know what time to show up. To book a tour, take the money (non refundable), inform you that they can’t fulfill the obligation and then not even follow up is inexcusable service. Do not use GetYourGuide!!!.Version: 3.96
✓ Terrible experienceWe booked a 5 hour premium English tour to Concha y Toro with GetYourGuide with a pickup at 8:30 AM. The night before we were informed our driver would pick us up at 7:15 AM. The driver spoke no English! We were the first ones on and then to make it worse we were the last ones off at 2:30 pm!! When we got to the winery at around 9:00 am we were given tickets to an English 2 hour tour that didn’t start until 10:40 am but we were told to be back at the bus at noon. Fortunately the winery tour guide called the driver and said we could not be back until 12:45 pm. This made everyone else have to wait for us which made us feel bad. The separate tour of the winery was great and I would rate it a 5. I would recommend anyone to avoid GetYourGuide services but I definitely encourage the Concha y Toro tour just find a better way to get there and back..Version: 23.38
✓ Bad review on this appAlthough this app provides a numerous amount of activities , when it comes to cancelling or asking for a refund where an experience doesn’t match the description of the excursion , GETYOURGUIDE is the worst website/app to book from ! I have had two instances where from pictures and the description provided from an excursion looked nice but when I attended it was very very bad , GETYOURGUIDE only provided me with the smallest refund only because I still attended the activity ! How else am I supposed to know what to expect if I don’t attend in the first place !!!! Therefore I do not recommend making any bookings and wasting your time on this app because if an experience doesn’t match your requirements GETYOURGUIDE will do the bare minimum to help you !!!.Version: 23.32
✓ Impossible d’avoir le rabaisMalgré plusieurs tentatives pour avoir le rabais du code promo, rien ne fonctionne.Version: 23.41
✓ This company is a rip offThey advertised a travel agent to take use on a trip. The person who turned up could barely speak English and had no idea of English context in sentences. The company they advertised was not a tour guide and even a taxi driver would have been much better. We cancelled the trip after 20 minutes. This person did know were he was going and almost drove into several cars. I asked for a refund, but GetYourGuide would only refund 50%. So go with this company at your peril. There are many many better tour operates around..Version: 23.43
✓ Terrible policyVery user unfriendly, non of the important information are on the app, the policy is non sense. Please don’t get your hard working money wasted on this app..Version: 23.31
✓ DO NOT USE THIS PEOPLE - SCAMI planned my trip to Paris to minute by minute… thought of everything that was important to me… Arrived at the louvre early, found the people that was on the voucher. Got the “sticker” as I was part of the group and after that all went down the drain… Asked the girl who was “the guide” how long until we got inside the Louvre she was frantic, didn’t know what to do and kept saying “it is my first week of work, I don’t know…” I bought this for english speaking… well… that was out of question… I had to translate her spanish to some people… we enter the Louvre after a lot of hassle and a couple tat was with us look at the other group and said it to me, let’s go with this group and that is how we got in!!! I don’t know what happen to the people that was left outside. NOT ORGANIZED… UNPROFESSIONAL… i called the phone number on the voucher and the person said she couldn’t help because it was Sunday. Emailed and got a message stating that I should get the tour guide… so my advice, do not use this people. Eiffel Tour is about $28 euros. Not what they charge at their app for all the hassle we had to endure..Version: 3.110
✓ Very disappointedVery disappointed with the app. Purchased family tickets for a visit on a day of the purchase. Due to unforeseen circumstances we were unable to attend. Contacted service provider on a number of occasions explaining our case and providing details but received the same response over and over stating that they unable to refund or exchange due to their policies in place to protect themselves. Haven’t used them previously but definitely not going to use them in future. Beware! Very disappointed. Booking reference GYGVN42W8K4L Finally, after contacting the provider and discussing on a number of occasions via emails my case the service provider agreed and issued full refund . Thank you for that..Version: 3.106
✓ Don’t use this companyGet your guide cancelled my viewing of the Mona Lisa and basically could not be contacted to speak and resolve. We now will miss out. No one told us it was cancelled until we turned up at the location and I even received messages the day prior telling me the booking was in 24 hours and get ready…. only to be told it was cancelled when I arrived there. I have asked for compensation (hotel/taxi/ missed opportunity that was booked months ago) as I was and the company have the audacity to ask why……. Erm…. You ruined our trip and we won’t be able to see the Mona Lisa. We have come from Australia and you cancelled and not told us…….. Don’t use them - just awful..Version: 23.26
✓ Do not trust this companyThey cancelled our activity just 1 hour before the scheduled time. First they said it was because of a “political activity “ on that area, which was totally false. And then the local provider told us it was because the first Sunday of every month that area is too crowded and they can not provide is the activity!.Version: 23.33
✓ Don’t buy Innsbruck cars through this companyI read an article about Innsbruck, which recommended I buy an Innsbruck Card. The card is a way to get around Innsbruck and includes admission into multiple tourist attractions. I clicked on the link to buy the card and it brought me to this company. I assume this company sponsored the article but I could be wrong. I bought the Innsbruck card through this company because it touted instant mobile ticket vouchers. We got our ticket vouchers instantly as stated and headed off to our first attraction. When we got there the mobile tickets didn’t work. After much ado with the ticket office we discovered that we didn’t actually have the Innsbruck card, but instead just ticket vouchers. Not only could we not enter the attraction but we‘d have to travel 30 minutes away to exchange the mobile vouchers for the actual Innsbruck Card tickets at a specific location. We could have just bought the Innsbruck card where we were but we’d be out an extra 68 euro. So we went to the tourist center 30 minutes away to exchange our electronic “voucher” for our paper Innsbruck Card. There we waited for an hour in line to get our Innsbruck Card. Only then were we on our way...what a waste of 2 hours. This company offered no convenience. We could have just bought the card anywhere in Innsbruck for the same price and without the hassle. This company offered nothing but inconvenience..Version: 3.39
✓ Hidden TermsWhile everyone I dealt with in relation to my tour was as helpful as they could be my major beef with this booking platform is that payment was taken before i was provided with 100% confirmation; a confirmation email does need mean you’ll get to do your tour. I booked a zip line tour in San Juan, Puerto Rico in low season. GYG charged my card and sent me a confirmation for the day and time I wanted which incidentally happened to be my birthday. They could not accommodate me because they require a minimum of four people. I tried to get rebooked for the three full days I was there but not enough people joined. Which I understand; they need to cover their costs. My issue with this process is that I got charged when they were not even sure they could accommodate me. In this day in age there is no reason they can hold off on billing a consumer until the minimum number of people are confirmed. VIATOR can do it. GYG? You need to step it up. Also, the employee I was dealing with made me call to get the refund. Not very good service. She should have called their head office for me..Version: 23.39.1
✓ Tour guide never showed upI had to download this app in order to book a tour that I found online in Charleston, South Carolina. The tour was supposed to be a true crime pub crawl. They were supposed to tell you all the stories of organized crime and murders etc. that happened in Charleston along the path of this tour. We were very excited about it, it was going to be the highlight of our trip. but the day came for the actual tour, and we were at the meeting spot as indicated in the email, but no tour guide. We were there, along with eight other people who were there for the same tour. Everyone called the tour operator, but we were not able to get in touch with anybody who knew the status of our tour guide. We were directed to contact GetYourGuide for a refund. That has been a nightmare. I contacted get your guide twice on that trip, and requested my refund. Both times I was told that it had been submitted and should be available within three days. It is now seven days later, and I just got off the phone with another customer service agent who said that this is the first they’re hearing of it and there’s no record of my earlier calls. Now she’s telling me that I will have to wait another three days for my refund to be processed. This company is a mess. Avoid them at all costs, their customer service is absolute trash..Version: 23.18
✓ Beware!Be very careful with this app. Get your Guide is only the ‘platform’ for tour operators offering tickets to venues, so if something goes wrong they are not (necessarily) responsible. In my case, they were, and the tickets I’d booked to Park Güell in Barcelona, which are difficult to get and which are on a timed basis, didn’t ultimately get confirmed due to a system error. So I was left with my party with no tickets, on a trip lasting only 2 days which had been very carefully organised to make maximum use of the time available. The place to pick up the tickets from was very unclear in their email, indeed it wasn’t clear that we had to pick up the tickets at, the email just said ‘meeting point’. Why don’t they just email something to download? When we did get it explained by the entry staff that we had to go to a particular address, the address given was the name of a road BUT no number for the building, so we had to ask at 2 more locations. And the email after booking said, ‘we’ll email confirmation within 48 hours’, which was very unhelpful since I’d only booked the venue the day before. Personally, I’ll be deleting this app, though others have clearly had good experiences with it. I wouldn’t trust it..Version: 3.14
✓ Scammed usMy family and I signed and paid for the San Diego Gaslamp District Tour game. Drove down there, parked ($$), and went to the spot we were told to go. Nothing there, no one, no office, no stand, no sign, nothing. Instantly got that old, “ we got scammed” feeling. After contacting customer service and never speaking to anyone just texting and emails, and being sent around the area in search of whoever was to check us in, they finally tell us the employee who is supposed to be there left. Then asked for a refund, we were told it takes up to 5 days to do that. Look folks, it wasn’t a great expense, I spent more on lunch for us, it is how it was operated and handled. I’m sure others had a great time doing it. We didn’t. If you want my advice, that part of San Diego is amazing, just go there and walk on your own, and leave this so called game alone. JMO.Version: 23.17
✓ Do not use this appThis was my first time using GYG for a trip, and I regret it. People have stated the quality of the experiences themselves, but there is also the quality of the app itself. Not only are instructions for the meeting points usually vague, but the app itself is the worst. I almost missed an event I booked because when I asked GYG to provide me instructions, they took me to the wrong location and I practically sprinted to get to the right one. I’ve lost far too much time and money when I could have spent a little more on another service and had more peace of mind. Don’t get me started on customer support, who closes the chat if you don’t respond straight away. I had to rebook another experience of mine because they refused to reschedule it due to their inability to just tell people where to go. I am done. Hope you enjoyed the money you took from me. Never again..Version: 3.113
✓ Activities canceled not removedHaving activities sorted by destination when doing a Riad trop is really good but when you have to cancel your trip (you have canceled your activities) and the app can’t remove them and worse send you reminders that’s really bad..Version: 3.76.1
✓ Use TripAdvisor………I usually use TripAdvisor however the tour I want to go on was all booked up so I decided to use this app. I have to say that was the worst decision I made. The tour guide had no idea what she was talking about she was extremely unorganized. she was walking and talking and the group was at least 2-3 feet behind her and she just didn’t care she was speedwalking people had children she was talking to at least one person and it was at least 13 people in the group. So me and my partner left 20 minutes into the tour because it was horrible we couldn’t hear anything. So when I went to ask for a refund they only refunded half the money. we didn’t even get to take a tour. I had the same experience with Tripadvisor but it wasn’t as bad as this, we actually stayed for the whole tour and we just wrote how they could have improved on the tour TripAdvisor gave us 100% refund back plus we still took the tour this one we didn’t even take the full tour and they would not give it to us. the customer service honestly didn’t even seem to care like this is what you’re getting and oh well. it wasn’t a nice service to use it wasn’t professional it wasn’t accommodating my experience with this was horrible. It was my first and absolutely my last..Version: 3.96
✓ Very disappointedOur flight was cancelled to England yesterday and no rebookings. This site offered refunds on a “case by case basis”. I understand the excursion I booked had a window to cancel. We had every intention of going but now cannot. Excursion in 4 days. They would not even consider a refund due to window, despite what their site says as on a case by case basis. This was expensive for 4 people. Extremely disappointed and will not use this app again. Out of our control that we cannot go..Version: 23.32
✓ Horrible service gross incompetenceMy wife and I booked tours of the museum in Florence where they keep Michaelangelo’s David. The website did not work well and it took a while to get the two tickets. When we arrived at the appointed place 15 minutes early we encountered rude and abusive representatives who tried to deny us entry because they did not have the proper information notwithstanding that I had email confirmation of both tickets and copies of both tickets in my Apple wallet. They tried to tell me that one ticket was for a different date, notwithstanding that the email and the tickets in my wallet both had the same date of September 5, 2019 ( the date we were there). We finally got in and there was no guide and, as far as we know, no tour as promised and paid for. Due to my complaints, I received a call from another representative who had no idea what was going on. She said she would check and call me right back. That was over an hour ago and there has been no follow up call. I told her we wanted the tour or our money back and have received neither. I will report the transactions to the credit card issuer and ask they they be charged back. I would only recommend this company to someone I disliked. I have no intention of ever dealing with it again. If you choose to, good luck. I gave it a one star rating because the system won’t accept negative ratings. I would have preferred to give it the minus 5 I think it deserves..Version: 3.30.1
✓ False advertisement and argumentative!I booked a tour that said “waterfall hike, kayaking and paddle board.” After several stops and the paddle board and kayak, our tour guide said we were done and returning to our drop offs. I asked why we didn’t do the waterfall hike and he said “you booked your excursion off get your guide, didn’t you?” He explained that it’s one or the other, waterfall hike OR paddle board/kayak, not both as listed. I emailed get your guide with a photo of my booked excursion that clearly stated “waterfall hike, paddle board AND kayak.” It should say or if we have to choose. They are aware and not sorry about the issue, I asked for a partial refund since I paid for something that was not given and they declined. They said if you read the small print it explains this. I said my voucher says AND, where I booked says AND no where on it does it say OR. I do not recommend this company, it’s an issue even the tour buses of Hawaii is aware of after several complaints and they refuse to change the listing to be accurate, then manipulate customers..Version: 3.74.2
✓ Poor ServicePoor service.Version: 23.49
✓ PoorFar to much user input needed for just a one off event tickets.Version: 3.10
✓ Co. is a disgrace, allows passengers to travel with Covid, ignores emails, DO NOT USE.DO NOT BOOK TRAVEL WITH THIS COMPANY. I was in Las Vegas recently and had a trip booked to the Grand Canyon but came down extremely ill with Covid and was isolated in my room. I was merely hours within the company’s cancellation policy yet they refused to refund my $107 trip fare unless I went to a Dr. and showed evidence of a positive test. Unable to leave the room (and return cab fare to an urgent care in Vegas plus copay would wipe out my refund anyway) I sent them a dated snapshot of my drivers license and positive test. The company flat out REFUSED to refund me and suggested that, instead, I GET ON THE BUS AND TAKE THE TRIP. Sooooo - this company is so desperate for $107 that they were willing to expose a busload of unknowing customers, many of whom were elderly, to Covid (my friend took the trip and verified later the demographic) rather than DO THE RIGHT THING. I have snapshots of the chat and subsequent emails where the company repeatedly tells me to get on the bus with Covid- I’m happy to post them online. This is customer service and safety at its worst, makes you wonder how often they check the brakes on the buses….. DO NOT TRAVEL WITH THEM..Version: 3.114
✓ Mexico City tourI originally thought this app was good until customer service gave me false information. I booked a tour and put the same name as the second pick up destination that was given. The second destination was 30 mins later than the first pick up destination and as someone who is not a morning person those 30 mins make a big difference. Well the app selected the first one which was further from my hotel. When I called a couple hours prior the day of the even the tour company didn’t answer. So I contacted the support through the app. They lied to me and said they were the same location which is incorrect. Thus having me to have to rush and use an Uber instead of the metro which is a significant difference in pay and to skip breakfast. If the pickups were the same I wouldn’t have an issue but seeing how I was blatantly lied too and it cost me money that’s a problem, I will be using trip advisor from now on..Version: 3.112
✓ One StarI showed up for our morning tour to find I was at the wrong Hard Rock Cafe. Knowing we were not going to make it to the correct one on time, I called the office, and the representative informed me there was nothing she could do. I asked for a refund since it was an honest mistake. - We are staying in Ontario, and there is a Hard Rock Cafe; I thought this was the one to meet. I did not know NY had one too. - until it was too late. I asked the rep. for her supervisor, and she informed me one was unavailable. I asked when I could call back, and she said she didn't know when one would be available for me to talk to. I felt stonewalled and evaded by her. I am very disappointed in this company and how the representative handled my situation. If the tables were turned, I would have refunded the guest and taken note to make it crystal clear to future customers which Hard Rock Cafe to meet at. I will never use this tour company again, nor will I ever refer any of my friends to use you..Version: 3.104
✓ Sold me an unusable ticketI was in Lisbon on Dec 31, 2021, looking forward to visit Jeronimos Monastery, one of the few tourist attractions that do not state New Year's Eve as a closing day. Arriving at the Monastery, it was true that the Church was open and that's free entry. The ticket is for the Cloister which was closed that day. I confirmed that with church staff. So I requested a refund, mentioned that the paid section of the monastery was closed. The response was a screenshot from the monastery's website on closing dates, denying the refund because the website doesn't have Dec 31 as a closing date. That's accusing a customer of lying. When a customer tells you something contradicting what you find online, the least that you can do is to verify with a human. I replied that I wanted them to email to the monastery and verify that the Cloister was closed. Their response was it's their policy that they couldn't refund for requests made within 24 hours of event starting time but that's completely missing the point. The problem is there was no event and their staff accused a customer of lying with insufficient due diligence. Don't expect customer service when something goes wrong..Version: 3.89
✓ All sell, no responsibilityI booked a tour 2 hour tour through this app that was cancelled 20 minutes into the tour by the operator because the venue closed due to the long queues. When I requested a refund on the $75 per person tickets, the operator refused, only providing a $15 refund on the venue entry. This left us out of pocket nearly $140, for a tour lasting a quarter of the advertised time. Get Your Guide was completely unhelpful, said they could do nothing to assist with getting a refund for the remainder of the tour. They’re happy to sell you the experience, but if something goes wrong they don’t want to know about you. Very poor customer experience and you shouldn’t bother with them..Version: 23.45.1
✓ Lacking a very basic functionI was really enjoying Get Your Guide, as it had availability for a tour that I wanted to get on, but appeared booked out through Trip Advisor. I also found the support features of getting to the meeting point, finding all my bookings in one pace with no glitches in the app to be great. BUT.. Such a basic feature: To display what the maximum number of participants is for any particular group/tour, is NOT available. On Trip Advisor, on the very first page when viewing the tour that you click on and might choose to book, it displays the number of maximum participants. Which is important! Some people do not wish to be in large groups. And if I have no way of finding out how many people might be in a particular tour, then I do not want to book with this app. Really disappointing. And a huge let down for an otherwise fantastic app..Version: 23.20
✓ Waste of TimeDid a booking for 5 and later on company realised it was a mistake and blamed it on a glitch. Then sent me an email of booking NOT CONFIRMED without even issuing me refund of original payment. Fruadsters r coming on this site now. If u issue tickets u shd commit them n honor them no matter what..Version: 23.32
✓ We got scammedMy wife and I paid 107 Euros for fast-track access and a tour of the Sagrada Familia Basilica in Barcelona. We arrived at the meeting point half an hour early, but the guide never showed up. Despite multiple calls to the phone number on the reservation, there was no answer. We had to purchase tickets again at the Basilica's ticket office to proceed with the visit. The next day, we contacted GetYourGuide through their mobile app. A 'customer service' agent informed us that they don't provide refunds and we told them we would dispute the transaction with our bank they immediately deactivated our account. Essentially, we were scammed and lost 107 Euros. It's important for people to know that GetYourGuide uses external contractors at each tourist destination and is NOT responsible for their failures or misconduct. If the third party doesn’t show up they simply ignore your claims and block you from their app. It is not a trustworthy company, and we will never use it again in our travels..Version: 23.49
✓ No refund for serious health issuesWe have been travelling for 3 weeks and between my friend and I we had booked atleast 15 tours with this company. After severe sunburn in Rome, we realised it would be a serious safety risk to do our mount Vesuvius tour. The tour was in the afternoon, peak sun, in the peak of summer in Europe. We contacted the company to ask if we could refund or store credit the tour. We hadn’t cancelled any of our other tours and there were a lot of theme After explaining we were concerned about heat stroke, skin blistering and skin cancer with hiking up a volcano with no shade in the blistering sun they told us there could not refund or store credit. We are extremely disappointed with the complete lack of understanding and disregard for our health and safety. Especially given the amount of business we have given this company. We do not recommend booking with them..Version: 23.26
✓ Be careful when usingI used the app to book a couple day trips out and the app was easy to use but the trips advertised were not quite what they seemed online and clearly were not checked etc. we payed a fairly large amount on these day trips which had we booked while in holiday probably would of been cheaper. It’s not a bad app- but just be careful with what you book and make sure to check all the reviews. I wouldn’t personally use it again. I don’t think you’re getting a good service and I would avoid these tourist trap days out in the future. Good look and safe travels.Version: 23.40.1
✓ Information not accurate and clearI purchased the London eye and sea life combo. I introduced a date but I couldn’t make it that day. I contacted the costumer service and they told me that my ticket was not valid anymore since I didn’t “activated it” in the day I choose so they basically told me that I couldn’t use the tickets when it says ‘valid for three months’ plus the person in the chat was trying to get rid of me as soon as possible .I went to both of the attractions and they scanned the tickets perfectly in another day. Next time please provide accurate information..Version: 3.94
✓ Incorrect costumer proposal/fraudI did buy two 24 hours Reykjavik City cards because in the website was told that they will cover all museums and all termal pools in the city. When I did receive the tickets with information out we did find that the main attraction which we wanted to visit was not included. Exactly this museum and lagoon wasn’t in the list. I had no time to cancel cards anymore. I did contact the website and they didn’t solve our problem. Ridiculous. We have two more different attractions bucket with them and we really worry about it. They must tell the people what exactly is included in the ticket and if something is not included in to make it clear, otherwise it’s a fraud and make no excuse.Version: 23.9
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