Accounting App - Zoho Books Negative Reviews

Accounting App - Zoho Books App Complaints & User Negative Comments 2024

Accounting App - Zoho Books app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using Accounting App - Zoho Books? Can you share your negative thoughts about accounting app - zoho books?

Accounting App - Zoho Books for Negative User Reviews

✓ Poor language & currency supportI am American living abroad running a business in the US. When I downloaded the app it didn’t respect my device language and set up my account based on my IP address: language of where I am—not my device. It took me FOREVER to figure out how to change the language. When I finally figured that out, then I had a currency problem. When I tried to fix that it threw and error. This is to say—if you’re an “edge case” for them, the language and currency settings are buggy and frustrating..EnweigelVersion: 4.10.14

✓ Mediocre and limited functionsMediocre and limited.Jbo522Version: 4.9.2

✓ ...Couldn't get in the app as whatever I've entered as Portal name I've got an error message saying "the file to be imported is blank" then back to the entry... If I tried submitting any of the names I've tried before it says they're already taken, so it was actually submitted.Ph4s5ki1Version: 3.1.5

✓ Great tool - app missing some featuresI love Zoho books and use the web-based tool every day. The app is good but could use a couple of enhancements to make time tracking on-the-go easier. Add timesheet to the bottom task bar and the timesheet detail report so I can check billable hours easily in client meetings. Alternatively, the web tool could be more mobile friendly so I could pull the right reports from Safari..Ico181Version: 4.0.8

✓ Too little integrationToo much work creating so many pieces of information in different apps, which don’t talk to related apps. No easy way to assign an expense to a customer/job. Trips vs Projects, and Books can’t see any of it. They need ONE place to input/link everything..SDshooterVersion: 4.9.5

✓ Needs a Watch complication!This could be five stars with just a couple of improvements. First, there is no Apple Watch complication! Since a timer is part of the app, having that complication is crucial. I can’t tell you how many times I’ve forgotten to stop my timer because I have no indication that it’s running when I look at my watch. Second, the screen shot on the App Store shows that the app says “Hi [name],” at the top, but mine never shows my name, just a space where my name should be—so it’s “Hi ,” with a space before the comma, which drives me nuts (I’m an editor). I’d rather it just said nothing at the top than making me look at an error every time I open it. It would also be nice to see the option to clock in/out at a different time than the current time, as seen in apps like HoursTracker, for those time when you realize you forgot to clock in/out..Apple-happyVersion: 4.9.20

✓ Limited Functions and BuggyI don't understand why companies still make apps that offer a stupidly limited set of functions when compared to the browser version. I keep getting nagged to use the app but it does not have all the functions of the website, specifically in my case I use the custom report tags the browser offers but these are not supported in the app. Also check the release notes and you'll see they are still fixing things that should never have boon problems in the first place. In short, this is another poor app trying to replace a website and failing..GerardV.comVersion: 4.0.5

✓ Good but pricing seems offSo I like this app. It has lots of features in the free and standard plan. But the one thing that gets me is that I have to buy professional plan in order to use payable or bills. I can’t even enter payable manually. I’m a small business with like 3 bills a month at most. It seems unreasonable to justify to upgrade to two plans higher so I can enter payable. Why not have 10 or less bills for standard plan? That is how they get you. Be aware..RicebeanerVersion: 4.9.5

✓ No searchSpent ages looking for how you searched for an item. Emailed support. Answer seems to be you cannot. Without this facility the app is worthless. It's not invoicing on the move that matters its answering questions! Secondly when tried to import customer info from contActs it crashed. In short, like its big brother, some good ideas but bugs and gaps in execution..ZibgisVersion: 3.1.1

✓ Apps are so different from web version they’re uselessI have been waiting a long time for the apps for zoho to be useable but so far I have found that I can only do about 20% of what I can do online in the apps. Examples...I can’t send invoices because I have 2 payment gateways and there is no option to select one or the other in the app before sending the invoice. Also I am unable to easily confirm that a client is setup to be able to make an ach payment...these are simple actions on the web version. I recommend zoho create common functionality between their apps and web versions...they are currently like 2 different languages. Don’t get me wrong, I really like the web version of zoho but the apps are useless for me...and I wish they weren’t as it would add great value to the service for me..BSRZohoUserVersion: 4.6.3

✓ Good but missing too many key featuresGuys pls look at what’s on the market to see key features needed. Need quick easy access to scan receipts from the main dashboard. One button away. Need ability to send out checks from our accounts like quick books. Where the bank sends a physical check. Need better budgeting with graphs pie charts and bar graphs showing each category red green yellow for how we are doing. Need proper classes like quick books..MobileeagleVersion: 4.9.2

✓ Expense tracker suggestionThe Zoho expense application has a smart receipt reader that automatically fills the forms and it would be very helpful to have that smart receipt reader in Zoho books..Andre BourguignonVersion: 4.6.3

✓ WoWI hope you didn’t pay to have your logo changed! It’s awful!.RwprevettVersion: 4.5.11

✓ Does not work. Waste of time.After repeated emails to the support desk I’m left without answers and with an Books app that does not work. It’s coming up on 4 weeks and my bank feeds have not refreshed. Customer support has no clue how to fix it. One rep actually told me to “just sit and be patient with them while they look into it”. That was 2.5 weeks ago. This would otherwise cripple business if one had no contingency. Save yourself the aggravation - Go with another system unless you like unpredictable utility and bugs around your finances..Liber AcheeVersion: 4.5.10

✓ New Version is better but still missing feature parityBoth iOS and iPadOS apps are still not feature complete and it’s been years. I still can’t approve timesheets even though I get push notices to do so. Let’s step up and make these apps truly useful and don’t necessitate bouncing between app and web to manage your workflows..VectorW8tVersion: 5.0.6

✓ Missing featureI wish the option to manually categorize payments on the mobile app would be available. When we are mainly on the move each time this feature if it's there on the phone would make it the best app ever!.ErminGerakdVersion: 4.8.14

✓ Lacks some abilities compared to the desktop versionOn the desktop version, you’re able to charge a client’s invoice to a card they have on file. Within this mobile app, the only way to apply payment on an invoice is if you can manually enter in the CC details. It does not matter if the customer has a card on file or not..MspceoVersion: 4.10.9

✓ Requires Online Banking Password - Oh Hell No!Everything was looking great until I tried to link my bank account to this software. Xero, QB, MYOB, all use Yodlee to link bank accounts. Zoho is the only interface where I need to go to a website that isn’t my bank’s website, and then give them my online banking ID and Password. OH HELL NO!!! Zoho’s terms and conditions even state that we do so at our own risk. I called my bank and they told me not to do this. They said giving a third party my online banking credentials will invalidate my protections/security for fraudulent payments. I tried contacting Yodlee to ask why their process with Zoho was different to their process for the other account keeping software, but the person I spoke to didn’t know anything about Zoho and couldn’t help me. I have tried to manually import my transactions each month, but it’s just impractical as customer payments won’t be logged instantly like they would if I had true reconciliation. So payments don’t get marked as received until after I’ve manually reconciled everything. The time I spend doing this is worth more to me than the cost of going with another vendor. Such a shame. I love the features offered by Zoho, but banking security trumps them all..Razorgirl AuVersion: 4.10.24

✓ Ok software with abysmal supportStarted using this software for my business about 4 months ago. Setup experience was mixed, but generally went ok. When I had a question, a request to support took about 3 days for a response, an additional week for a meaningful response and sometimes they were able to resolve my needs. When the connection to my bank accounts stopped working, all they could recommend was to delete the old accounts and relink. Unfortunately that simply led to duplication of transactions and still no resolution. Invoicing function is nice and more refined but if you want to do bookkeeping as well, this isn’t the software for you..FattaVersion: 4.11.16

✓ Getting frustrated after long term useI run multiple companies and have been using Books since 2016. I am totally frustrated with lack of development of the mobile app. It’s absolutely fine if you only run one business on one instance of Books. However if you run multiple companies using Books on totally separate instances of Zoho, it’s impossible on the mobile app to switch between organisations in a similar fashion to that that can be achieved with Mail or Connect for example. Come on Books team time to get this sorted once and for all..LooblooVersion: 5.0.4

✓ TerribleWorse UI I have ever seen.Ed lokiioiVersion: 4.11.10

✓ Aesthetically displeasingThe new look makes it much harder to see a list of data as each entry is too large, so now more scrolling required. Change is not always for the better..Tokyo_nomadVersion: 5.0.2

✓ App is okay but when it gets it wrong there is no helpI love the app, I love what you get in the app. But I asked to not go on a trail and had it confirmed that everything I was receiving was in my subscription. Then 3 months later drop in what’s available. Then I ask them how to do three things which seem simple and the communication I get is first of all non existent (and I’m in a paid subscription), and then wrong numerous times. Now, and I’m sure it may be me at fault here, it just asks me about who I am and my registered email addresses - no idea why..Brian irishVersion: 4.11.13

✓ Terrible customer serviceZoho is great at getting customers but afterwards they fail miserably. Support is responsive but not very helpful as they make you do everything. I feel that they simply don’t understand the question being asked of them. Trying to cancel your service- good luck. I’ve been trying to cancel Zoho one for a week now and they simply don’t help, even when the error seems to be on their part. It’s a shame because their CRM plus is fantastic..KapsTDOTVersion: 4.8.16

✓ ThievesI cancelled my subscription a year ago as a sole trader. They just renewed the subscription costing $365 taking the last of my money needed to purchase medication I require to stay alive. They don’t care, they say it’s not there mistake or issue and have practically stated my health is of no concern and thats tough luck. I have submitted a compliant to the relevant legal authorities here in NSW Australia and have filed for I direct intervention with the ombudsman. This software was a massive flop for my companies needs and they are of the opinion that their software is flawless and above petty underlings such as my self. Bunch of criminals.RevanvulkarVersion: 4.9.17

✓ One thing wrongGreat app but missing one thing. You can't select a customers shipping address or change an address in the app..TheappmanausVersion: 4.0.12

✓ Zoho appHas some shortcomings on my iPad which do not exist on our computer..Isle of man dekVersion: 4.9.21

Accounting App - Zoho Books works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Accounting App - Zoho Books.