DoorDash - Food Delivery App Positive ReviewsDoorDash, Inc.

DoorDash - Food Delivery Positive Reviews

4.7
4.76762 star

Total 54 Positive Reviews

DoorDash - Food Delivery App User Positive Comments 2023

DoorDash - Food Delivery app received 54 positive comments and reviews by users. Can you share your positive thoughts about doordash - food delivery?

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DoorDash - Food Delivery for Positive User Reviews

Sooooo Bad:Second order. Chose menu and placed with restaurant. Got pop up asking me to take scan of my credit card to verify. Done. Then placed order, and bank processed payment. But then got a pop up saying there was a problem with the order!!! Was charged but order not placed. Next called Customer Service TWICE. Neither of the consultants spoke or understood sufficient English. I tried so hard to read out my email address at least 6 times using the phonetic alphabet and each time they read it back to me incorrectly. Then told me to take a screen shot of my order on my phone and email it to them and a supervisor “normally calls back in 24 hours.” I said that I was hungry now, not in 24 hours. Now up to 25 minutes with them. Finally lost it and told the guy that this was the worst customer experience ever. He said : “sorry do you mind staying on the line to complete our survey?” Finally hung up and drove to the restaurant to order and pick up the food. I showed them the charge to my card, and they apologised. We trade there regularly. Whilst waiting I deleted the Door Dash app. Do not waste your time with DoorDash. No care factor, untrained service staff. Just pathetic. Menulog, Deliveroo and UBER Eats work....every time....and they have resident service staff in country. Problems are fixed quickly and in the best interest of the customer..Version: 4.19.1

Wow! Horrible auto-response ...I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere..Version: 3.11.0

Immediately uninstalled after first orderThis will be the first and last time i’m using door dash cos i’ve never ever had such a bad delivery experience before. First off the deliverer dropped it off at the place i chose and left and never even messaged or called me to say its delivered?? It wasn’t even outside my house so anyone couldve taken it. Then to my horror the food SPILLED, the soup and veges and everything leaked into the bag, I had to put everything in my own bowl, the cutleries were unusable as they were covered in the mess. The food was lukewarm even cold. Would’ve rated this 0 stars if i could..Version: 4.34.0

Would have been 5 stars but......So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure.Version: 3.1.26

Asking for verification code but none was sentTried it via text 3 or 4 times. Received it several minutes later. Had to get it via email. Also tried to order via the website but it would not allow me to submit the order..Version: 3.1.15

StuDoor Dash service is excellent . They put things right when wrong ..Version: 4.104.0

I love youThank you for your work. I am very inspired by your activity. Great job, bud..Version: 3.1.98

Need more discountsNeed more discounts.Version: 3.1.95

On time and on set locationAll deliveries were on time and delivered at our door. Had an impressive approach for a newly settled application..Version: 4.110.2

Failed orderRestaurant was closed. They tried to extend credit instead of refund..Version: 3.1.08

Tania BroughamI am currently in hotel quarantine, so have used Doordash for the first time. To say I have been impressed with the service I have received, is an understatement! It has been amazing. Doordash has been my link to the outside world and has provided me with all the essentials I have needed, from meals, groceries, personal items. During these pandemic times, Doordash has been literally a lifesaver, and receiving my orders so quickly has lifted my spirits. I will be a regular customer once I get out of here, and my normal life resumes. Thank you so much - your company is amazing and I will recommend you to everyone!.Version: 4.49.1

CakeMore cake please, and photos of the cake currently listed. Many thanks..Version: 3.1.93

BEST LOCAL FOOD DELIVERY APP !!I searched for a food delivery app this one came up first so I thought I’d try IVE used twice already and my 3rd of the days only gonna kick it up a notch! Top stuff door dash can I please have a delivery job ??.Version: 4.111.0

Awesome!Can’t believe I didn’t use this app earlier, so much better than Uber eats! Very impressed!.Version: 4.112.2

So far…not so goodPlease send my dinner! Im starving :( had I not called the driver to chase it up I never would have found out I was cancelled. Had to reorder and it’s been over an hour. Would go down there….but now I have DoorDash credits so I’m stuck. Fingers crossed I get to eat tonight!!.Version: 4.44.0

SlowAll good, but seem to be slower delivery times in comparison to Uber.Version: 4.112.2

Moved from uberThis app is better with its delivery( faster and better)which is why i have left uber eats. well done doordash!!!.Version: 3.1.62

Doordash is incompetentIn short, just don’t use them. I’ve spent over $3000 and their mapping system is just horrible, my orders would always get processed by the furthest restaurant away (e.g Maccas) and the drivers will always go to the incorrect street address. I provided them feedback about this and they dont care. They keep offering me $10 credit to try and bribe me when my food keeps getting delivered cold. This has gone on for about 2 years. Today, they screwed up on 2 of my orders (one Order was cancelled but I was still charged & another was delivered to the wrong address). The customer service rep implied that I was still going to get charged a service fee on the cancelled order when there clearly was no service provided. (I spoke to Mark Joseph on chat and I have screenshots/photos & videos to prove he was providing me with the incorrect information and he wasn’t even capable of processing a full refund). Ubereats does charge a little more but I’ve never had an issue with their deliveries unlike doordash. I’ve spent quite bit of money on the app and have been treated like trash, Even after giving them feedback on what to improve, they just don't care. It took them 2 service reps as well as a specialist team to refund my doordash pass and kick me off the platform. It’s a shame since that even though they have a wider variety of food options, the food will arrive lukewarm or cold..Version: 4.74.0

Great service.Drivers pay attention to where they are delivering. The food is always hot. Thank you! 😊.Version: 4.99.0

It’s okayI love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes..Version: 3.5.0

No troubles so far 😌Thanks for the awesome deals you’ve been giving. Have only ordered twice but both times have been breezy, quick and complete. Keep up the good work 👍 nice to have options besides uber and menulog as not all restaurants are listed across platforms. Any bad experiences with any of said platforms for ordering I’ve had, I.e. missing items, lateness etc. have been the restaurants fault. But of a grey area when the restaurant should pick up the slack but the delivery company has to front the complaints. This is where refunds and compensation gets messy. But again, no complaints so far with the dash ☺️.Version: 3.7.0

Delivery cancellation at the last minute when waiting for 45 min and food was almost hereVery unsatisfied with this service, the last few times food has arrived cold, we haven’t complaint as we try to be understanding, however today our order was cancelled at the last minute after waiting for 45 minutes and when DoorDasher was almost 5 min away, we received a call saying our order had to be cancelled and payment would be refunded to our account straight away, then we got an e-mail saying saying that money would actually be refunded in the next 5-7 business days. Unacceptable and annoying as it was also an Easter present for my partner!.Version: 4.29.0

No option to delete account?If there is an option to delete your account, they don’t make it easy. And if there isn’t an option…that should be illegal. Holding your credit card hostage in their system is wrong. A friend’s account was hacked right times in two days. Thousands of dollars in orders of booze. They went in…changed her email but kept the credit card. She caught it after the first day but had to spend a day trying to sort. The next night, six more orders went through. Crazy..Version: 4.59.0

Easy to useEasy to use the app and I find it cheaper for the delivery, fast and the range for the restaurant to order is more. I love using it!.Version: 4.98.0

ServiceBeen awesome service, the free delivery free is awesome for a month but even the money and delivery service is better than the alternatives, would highly recommend!!.Version: 4.93.0

User friendlyUser friendly app Good service and as marketed.Version: 3.1.20

Dasher picked up my order an hour ago.I have used doordash for a while and things are getting worse lately. Dashers try to get too many orders and resulting unacceptable delays. I have been watching the dasher map and noticed he goes to different direction frequently. Not cool.Version: 3.1.08

Horrible platformI ordered almost 2 hours ago. No food, no way to cancel. They tell you to contact customer service for ETA and they simply don’t pick up the call. If they don’t redeem themselves I’m more than obliged to move my business to other great food delivery services..Version: 3.1.15

Have a read:This is the second time this week I’ve received stale and cold food. The first time I placed my order it was to a restaurant 5 minutes away from my house so not a far drive, right. So I placed my order it said it would arrive within 30 minutes at the latest. 50min goes by and I call the dasher because I noticed on the order tracking he was driving all over the place and 20 minutes in the opposite direction to the restaurant. Then after and hour and 20min later I finally got a resolution from their customer service team and they said they’re sending a new driver to pick it up. I kid you not almost 2 hours later I get my order and it’s cold and stale completely inedible. They did credit me money but why did they not get them to remake the meal if they know how long ago it was ready to be picked up. Just so you can better understand my frustration by this point I have a meal I was unable to eat and couldn’t find any open restaurants because of the time. Tonight I have ordered again and my nachos is completely stale and not even warm with a side of cold churros 😌🤞.Version: 4.46.0

Meaaaaaan!One of the first places to deliver a bunch of food options to Eastbourne ! food still warm too.Version: 4.87.0

Love the serviceI’m legitimately Loving this app right now all orders on time and still fresh. What even is Uber eats?? Hahaha.Version: 4.106.0

AmazingQuick delivery and great food options.Version: 4.106.0

EasyAmazing service, way better and cheaper than Uber eats.Version: 4.112.2

GoodEasy to use, double dash allow shop from multiple shop.Version: 4.109.1

Best delivery AppOur house is not too close for restaurants to have food delivered. So I was in a “desperate” mode to search a delivery app. I tried U—, M—-, but none of them impressed me. Until I was able to search Door dash. I am very glad I did. Discounts after discounts. And once a food chain missed some of my order, door dash helpsupport refunded me (the refund will be 5-7 bus. days) and gave me a door dash credit. I am really impressed as to how they get those restaurants to deliver in our place. And very fast no waiting for 40mins unlike other deliveries. And to reiterate, I just love their fab discounts. All the best Door Dash! And keep it up!.Version: 4.46.0

Great serviceAwesome app so convenient fast and reliable.Version: 3.1.11

WORST FOOD DELIVERY SERVICEWow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company.Version: 4.23.0

Good (overall)In many ways, the work of a critic is easy. We risk very little, yet enjoy a position over those who offer up their work and their selves to our judgment. We thrive on negative criticism, which is fun to write and to read. But the bitter truth we critics must face, is that in the grand scheme of things, the average piece of junk is probably more meaningful than our criticism designating it so. But there are times when a critic truly risks something, and that is in the discovery and defense of the *new*. The world is often unkind to new talent, new creations. The new needs friends. Last night, I experienced something new: an extraordinary meal from a singularly unexpected source. To say that both the meal and its maker have challenged my preconceptions about fine cooking is a gross understatement. They have rocked me to my core. In the past, I have made no secret of my disdain for certain foods and those who prep it. It has been said that “anyone can cook”. But I realize, only now do I truly understand what those meant. Not everyone can become a great artist; but a great artist *can* come from *anywhere*. It is difficult to imagine more humble origins than those of the genius now cooking around the world. I will be returning to Door dash soon, hungry for more..Version: 4.80.0

Delighted with Doordash deliveryWe missed A1 Roast when it closed its Petone store during the pandemic. Just found out today that Doordash delivers from their Naenae store. Was initially put off by an earlier review but as they do the first delivery free we decided to give it a go. Our roasts arrived on time & we just gave them 1 min in the microwave to bring up to piping hot. Well done Doordash. Will use again..Version: 4.98.0

Horrible feedback. Unprofessional drivers and supportMy experience through this app has been disastrous. I have two young children and only one vehicle that my wife takes to work each day. Unfortunately the one or two times I order through this app I have received the worse service I have ever received anywhere. Both times my driver accepted the order that I had placed which therefore gave permission to the restaurant to cook my food. Both times my driver decided to not leave there current location for over an hour each time. If I had accepted the food it would have been cooked two hours before I would have received it. Another driver threatened to spit in my food when I asked how long it would take after waiting an hour. (Wait time stated 20-30 mins) and seeing that this person had not even left there house to get my food until after an hour after it was made. Now I have to deal with this person having my address. After all the wasted time and all the grievance customer support can’t even offer free delivery for my troubles. They say your money will be back in my account in three to five days. My claim with a disgruntled driver was closed without any feedback. Money hungry company who does not care for there customers..Version: 3.1.25

Great app if you want to waste your money and time :)On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app..Version: 4.38.1

Read for decent info 🧐I use door dash A LOT, the service is great, the best out of all apps ive used. i live in a spot thats pretty hard to find, but the drivers always follow instructions amazingly. sometimes my food is a little bit cold, but i blame this on living in a busy town with lots of traffic. i have yet to have a bad experience with a driver. that being said, the system of door dash could be a bit better. theres been a few times where, for some reason, they back charge a couple days later for a delivery fee. this would be so bad if it wasnt $15, and doordash claims delivery fee is "$1.99". this has caused some complications because money doesnt grow on trees, and this was just the easiest way to get food to me. i also do not like the fact that you are given options for tips, rather than being able to enter them yourself. not many complaints at all, out of all of the delivery apps ive used this one is by far the best, there will always be complications with everything. all the drivers ive had have been great, unlike postmates and uber eats, so yea, go with door dash!! plus, there is a plethora of restaurants and businesses on doordash. i can find small bakeries in my city that i wouldnt be able to on another app, so thats another great thing..Version: 4.46.0

Great ServiceOverall best service. Thank you.Version: 4.92.0

Worst delivery and customer service ever!!Do not use!!I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!.Version: 4.25.0

Cannot fault this appBest prices and best service.Version: 4.112.2

Beware of driver name OTMPerson never dropped off food and toke a black photo. Never answered me either. Thankfully door dash gave us back our money but not to our bank account but as credit on their app. For the first time ordering I can say it definitely was a sucky experience! But I like their quick response. Our door also has light and cameras. Unfortunately the next driver placed the bag of food so close to the door that I couldn’t open it without it rolling down the steps and she seen me (the passenger) struggle and still drove off. She literally could of got out and helped but I guess she waited for me to say help when I looked up to say help she already was driving away. Tho I would of not waited for someone to say help and offered it, I still feel this was a better driver than the OTM which I found out means “On The Move” meaning someone making moves being sneaky and they sure was and got away with it. Other than those two experiences I’m ok with giving the app another try. I’m in Philly PA so people out here going to try to take advantage the best way they know how and think they entitled to it smh I just wish there was a way to protect us from people like this who they hire.. I’m ordering again today so let’s see what happens now….Version: 4.109.0

Generally great!Great app - easy to use. Only thing is you can’t order your search by criteria ie fastest to slowest delivery etc..Version: 4.109.0

Jim from Gainesville FloridaI scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors..Version: 4.56.0

Door DashAmazing fast delivery awesome how there is no fee for delivery for first month food items always presented well and nice and hot.Version: 4.109.0

Doordash even stole Keys. Doordash doesn’t hold their Enployees AccountableAlthough I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us..Version: 3.1.94

Really good! One small problem, though.DoorDash is great, I find it to be better than all the other food delivery apps. Drivers are assigned quicker, customer service is good and there are a good amount of discounts available. Heck, I got a $5 voucher as an apology from a customer service worker! Sweet! The only thing is, grocery orders can be frustrating. This is not entirely DoorDash’s fault though as supermarkets should not be advertising items that are unavailable. The problem I have is when you order meat or produce from a supermarket that is charged per kilo (instead of per individual item), you are always charged for your order twice. This is because the first price you see when you first choose what you’re after is only an estimate, and obviously you are charged this price. HOWEVER, once there is a new price, you are charged that price AGAIN, and you’ll have to wait about 5 days for a refund of the first price you were given. That is pretty bad. If there will be a real price for the weight of certain items maybe you should just charge us after the driver finishes the order! I really don’t like this feature. DoorDash is very good besides that..Version: 4.98.0

Great layoutPrefer the layout and ease of use compared to other delivery apps. But good to have many as always good to have competition.Version: 4.110.1

Good but needs some improvementOverall the app is very good with a wide range of restaurants to choose from, but I think at this point Uber Eats is still the best delivery service. This is because they are really quick and their app is super efficient. They give you regular updates so you know exactly where your delivery is at and when it will arrive. Door dash is not as efficient and they take so long that by the time the food arrives it is stone cold. I notice that the door dash drivers complete other orders before mine, which would contribute to my delivery going cold. Would like to see improvement in these areas but otherwise door dash is pretty good!.Version: 4.112.2

Good for consumers bad for dashers.I have been both a consumer and dasher and it’s very convenient for a consumer if you are willing to pay the extra fee but it’s also hard to tip so much extra for the dasher to make it worth while. As a previous dasher I know that it is hard to even call it a side hustle. Most consumers are reluctant to leave a tip and when they do it’s minimal, but I understand as a consumer that it’s hard to pay a big tip when you order something and the price is twice as much as item you paid for just because door dash charges extra. Then you have you tile the driver because trust be they don’t make much without a tip. Please tip big for these dashers if they do a good job so there is more value in it. Remember, door dah doesn’t pay for gas, insurance, maintenance or anything. Yes dashers get a tax write off but it’s not exactly the same. Also, if you are a dasher you may want to try instacart instead if it is popular in your city. Especially in the winter. It’s pays better and it keeps you more active throughout the day. I made way more doing instacart when I was trying both. Around $20 and hour. Again you are an independent contractor so you can get write offs. I personally wrote off all of my taxes as a instacarter and make about 40,000 a year gross income..Version: 4.107.1


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