DoorDash - Food Delivery App Support

DoorDash - Food Delivery App User Reviews

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DoorDash - Food Delivery Pros

✓ Some adjustments neededI have had some good experiences but honestly more than often I’ll get a situation where a Dasher will say they’re “picking up my order” which looks to be accurate, but then it will continue saying that they’re “picking up my order” while they’re driving in two, sometimes three different directions. Worst case I had once was a dasher who had said they were picking up my order and made FIVE seperate stops before finally chasing it to say “heading to you” and when my meal finally did arrive it was beyond cold. This has happened on so many occasions now, and the first time it happened it used to state if they were completing an order near by and that I understood, but now it seems that the dashers are just getting greedy and trying to take on as many orders as they can, never mind the impact that has on the person ordering. I’ve only had 1 case where there was a positive and when the original dasher left from the pick up spot they swapped them out for a new dasher and that one picked it up. However that was once and this is becoming a regular occurrence every time I make an order on this app. My only suggestion would be to give the option to cancel the Dasher, especially if they’re not stating they’re completing other orders near by, so it gives the person ordering the opportunity to get someone else more trusting to deliver..321-JoVersion: 5.16.2

✓ Good Service but Bad ApproachGreat service for having a new baby and not having any food in the house or time to go out but please change this one thing. We live in an apartment building on the 4th floor with other town homes and apartments around us and write clear instructions for drivers on how to get to our door. However 3/5 times, the drivers clearly don’t pay attention and just drop the order off at the wrong building outside or at one of the town homes which doesn’t even match our address at all or the number we’ve provided. We try to call them and message them if we believe they might be lost or to check if they’ve found the place okay but they ignore any type of contact. When it is left at the wrong address, we try to message the dasher but they ignore that as well. The thing I’d liked changed is tipping the driver before even getting our order. The driver should not be getting tips or even base if they pick up the order or not because of the tip. We as users should be given the option of a dasher tip after we have gotten our food. It makes absolutely no sense to tip someone before a service. When have you ever gone anywhere and they’ve asked for a tip before even getting any service provided? Please change the option of tipping to after the food has successfully been dropped off..BrandvikARVersion: 5.1.0

DoorDash - Food Delivery Cons

✗ Drivers frequently go 2 suburbs in the wrong direction while order says "waiting to be picked up"Doordash have burned me a few times now with absurdly late, cold and soggy food as they stretch drivers to their absolute limits with multiple deliveries at once. The absolute WORST part about this is that they will be right next to the restaurant and will then proceed to drive a whole suburb away without actually picking up the order from the counter, do some other delivery, and then come back... all without the app telling you this is happening. All you see is them driving to what seems like a completely different city then eventually back to collect your now cold food which has been waiting this entire time. Countless times now a 14-19 minute order has become 50 minutes - 1.5h and cold because of this greedy practice and order tracker that lies about what is going on to save face. I am at least grateful that support understand the frustration and will compensate for extreme scenarios..IpaqmasterVersion: 4.74.0

✗ Horribly unreliableDoordash sucks. The delivery is unreliable at best. The support is non existent. If you receive your order correctly and on time it will be a miracle. I’ve had countless issues and not one resolved appropriately..Mrunal_shahVersion: 3.1.81

Is DoorDash - Food Delivery legit?

✅ Yes. DoorDash - Food Delivery is 100% legit to us. This conclusion was arrived at by running over 17,760,011 DoorDash - Food Delivery user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for DoorDash - Food Delivery is 88.4/100.

Is DoorDash - Food Delivery safe?

✅ Yes. DoorDash - Food Delivery is quiet safe to use. This is based on our NLP analysis of over 17,760,011 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for DoorDash - Food Delivery is 91.9/100.

Should I download DoorDash - Food Delivery?

✅ There have been no security reports that makes DoorDash - Food Delivery a dangerous app to use on your smartphone right now.