ACN Virtual Care Negative Reviews

ACN Virtual Care App Complaints & User Negative Comments 2024

ACN Virtual Care app received 9 complaints, negative comments and reviews by users. Have you ever had a bad experience using ACN Virtual Care? Can you share your negative thoughts about acn virtual care?

ACN Virtual Care for Negative User Reviews

✓ Patient2 hour wait, when I was supposed to be next patient. Very frustrating..Tr56567Version: 12.10.003

✓ Avoid this quagmire of a medical nightmare if at all possibleI threw my back out while on vacation. Thought downloading the Providence app (which then had me download the ACN Virtual Care app since I was in HI) would be faster and more convenient than going in person to an urgent care, since all i wanted was a muscle relaxant. I was wrong. I spent more than 8 hours in total trying to see a doc and get the prescription filled. Was ultimately not successful, despite hours on the phone and exchanging e-mails with more people than I can remember…. Simply the most frustrating medical experience of my life, which is saying something. If you’re reading this…please do yourself a favor and avoid using this app and it’s services if at all possible. I wish I could leave a negative star review. -99 stars. Would not recommend..Guitarplr1Version: 12.10.003

✓ Not available.This has become the only virtual visit option allowed for Providence Health in Oregon, but there are no providers in Oregon. Make it make sense..RaygracyVersion: 12.10.003

✓ Providence Health ExpressInstalled the app. Was shown a video on how it all works by one of your Reps at our in-service meeting for Evergreen School District. I have Providence ins. and an account on line on the website for Providence. I cannot get any further that the name, e-mail, DOB page. The next page says they have a record of my account with partial info. and to call the support phone number. I contacted them and at this point they were going to put a team on it and return my call. Still waiting..Bus Driver109Version: 7.3.010

✓ Waste of TimeThis was ridiculous. The NP I was connected to told me straight away she couldn’t do anything and to go to urgent care. If I was well enough to leave the house I would have done that in the first place! 🙄 She was curt and cold and seemed irritated by my symptoms. Besides going to urgent care she suggested a warm bath. Thanks lady, that never crossed my mind. AND drink plenty of water? You don’t say! Worst $49 I ever spent. This is just a glorified nurse hotline and you can call those for free. That is my recommendation..HterpVersion: 11.1.318

✓ Service not availableWe live rurally in Oregon and wanted to use a virtual visit to avoid the long drive to an urgent care clinic. It’s Sunday so maybe that has an affect on it? The Providence app for virtual appointments said that we needed to download another app, directed us to a national providence virtual app which told us that there was no service in our state yet, but check back because there ever expanding 🙄. When you finally find a virtual appointment phone number, it says that they are too busy to answer the phone and hangs up….what service?.Countz farmVersion: 12.10.003

✓ Don't waste your time, and money!I got a sinus infection, and on the same day a postcard about this app came in the mail. I thought why not give it a try, because I live 40 minutes away (one way) from my primary care doctors office. Well it was a big waste of time, and money! The app wouldn't connect to the Nurse, and she ended up calling me on the phone to inform me that she couldn't help. She was supposed to cancel the charge, but didn't. I then had to track down the nurse, because on the app there is no contact information. It's day two of trying to get my money back, and all I'm getting is the run around...Save yourself the time, and stress, and skip this app! Just do what I ended up having to do, and go to your regular doctor..Miz HoffaVersion: 7.4.101

✓ LONG WAIT TIMESJust trying this app. So far we've been on hold for over an hour, switched from one provider to another, bumped DOWN the line. Seems to me it would be easier to leave a phone number and have them return the call when it's your turn rather than sitting online using up internet...waiting, waiting, waiting..FrontierjeanneVersion: 10.0.103

✓ Open?So your claim is that you can just get on and sees provider or make a appointment. Humm it’s a little hard to do that when NO PROVIDERS ARE ONLINE!! You have to then make a appointment for almost midnight. Yeah this is stupid, used to be a great idea now nope.Fire girl 1022Version: 10.2.400

ACN Virtual Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ACN Virtual Care.