PetCoach By Petco Negative Reviews

PetCoach by Petco App Complaints & User Negative Comments 2024

PetCoach by Petco app received 8 complaints, negative comments and reviews by users. Have you ever had a bad experience using PetCoach by Petco? Can you share your negative thoughts about petcoach by petco?

PetCoach by Petco for Negative User Reviews

✓ Good content but too focused on consultationsThere is a lot of good stuff but the push to a consultation is too strong. If I need more help I'll reach out, I don't need to be reminded in EVERY answer..NotcredibleyetVersion: 2.3.2

✓ Generics answers from “vets” you could GoogleI have had the app paid for by my pet insurance. I was happy to use it as a supplement to vet visits. Do not waste you money. Every single detailed question, some with photos, returns a completely generic answer and often “take dog to vet”. Of course I have Googled the concern before posting questions and the answers and practically verbatim what you’d find in an article. Never any answer specific to the details I provide. Example, “What should my papillons healthy weight goal be?” Included age and body measurements. “Answer “the healthy weight for a papillon is 7-11lbs.” That is the breed standard of course I know this. My dog is petite and that is not her healthy weight range for her puppy starting weight nor her widthxheight which was provided. If you are smarter than the app time is better spent going to a real vet and using free Google. The app is fine my suggestion to dev would be to put users questions on the How screen and feed. It’s hard to find what you care about..MemelonieVersion: 2.5.52

✓ Worst online vet everI tried to explain to this vet that my dog had injured his leg and I wasn’t sure if it was broken or a torn ligament because he was fine for a few days and then suddenly had swelling and she tried to tell me that he had cancer/mast cell tumor!!! That’s crazy, I’ve been around animals my whole life and never had such a bad experience with a vet. Clearly uneducated “veterinarians” on this app. Wasted $20. Just go to a regular vet.Snvak59Version: 2.5.65

✓ Can’t find my questions that I paid forI paid $5 to ask a question but there’s no way for me to get to my question and answers. The only way is by clicking on the notification but once that’s gone, I’m unable to view the answers again. Bad UI..CAquinoVersion: 2.5.59

✓ Won’t loadI used to really really like this app it was really helpful, but it stopped loading, today is my first time going on ti again for almost a year. I have internet and everything else loads and goes really quick with the internet. I go on to PetCoach and it just sits there on the loading sign. I keep closing out of it then going back in and it still doesn’t load. The last time I was on it I asked a question and no one ever replied, then I go on it to check it out and it didn’t send, I sent it like 3 times and it didn’t work or no reply. It needs to be fixed otherwise I would really really like the app again..Random unknown nickname personVersion: 2.5.2

✓ Good appRecommend trying it.AprilalexandraVersion: 2.3.2

✓ Used to be a great app, now all they want is money.I’ve had this app for around 4 years. At first, everything was free & I got my answer within a couple of hours. It was great. A while after, they started charging $5 for a question; which I understand. Now, they charge you $5 for the bare minimum & $20 if you want to add MORE THAN ONE PHOTO!!!! It’s absolutely pathetic how much their prices have gone up. The vets also reply in such vague terms & it’s almost the same exact reply for every question as well. Will no longer be supporting this app, & will not be recommending it to friends & family anymore. Disgusting behavior..Momy RazaVersion: 2.9.68

✓ Doesn't workDoesn't work.RachxyVersion: 1.4

PetCoach by Petco works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PetCoach by Petco.