Durham Bus Tracker Negative Reviews

Durham Bus Tracker App Complaints & User Negative Comments 2024

Durham Bus Tracker app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Durham Bus Tracker? Can you share your negative thoughts about durham bus tracker?

Durham Bus Tracker for Negative User Reviews

✓ They won’t update my child’s busThey changed our child’s bus # after the first week of school but refuse to switch her over to her current bus on the app. Very worthless until they get her changed to her new bus and it’s the middle of October should’ve been done by now..Andy NWMOVersion: 3.0.1

✓ App is worthlessSince day one of school app never worked. Keep contacting headquarters to tell them and they forward my emails to the local transportation department but they do nothing or say anything... give up the app should be taken down it’s garbage. Nobody at my local transportation department cares to fix this nor communicate with parents. Never been so frustrated!.Football Mama05Version: 3.0.1

✓ SSL errorsNot helpful when you can’t log in. Keep getting SSL ERRORS and no way to report it. This app works about as much as it doesn’t..OULYBVersion: 3.0.1

✓ I would give zero stars if I couldThe app cannot find my child’s route or bus. I have entered the required information, the app is able to find my student, but not her bus information. I have emailed support and called their local office. No one seems to know how to fix it and I have been passed back and forth from person to person with no valuable help or information..AliciamjaVersion: 3.0.0

✓ Poor functionalityTwo main problems: 1) Despite enabling email messages, no messages are ever emailed and 2) Any message sent us automatically deleted when the next message arrives. If you aren’t looking at your phone the moment a message arrives, the next message received deleted the first one automatically. The app should require you to delete all messages so important messages are not missed..MGT100Version: 3.0.1

✓ Very bad trackerIt’s been more than a week. But it never showed the location of my child. Once I got a message that bus is running late by 15-20 minutes and when I reach there the bus already left and reached school at that time. Worst app ever..BKAroraVersion: 2.4.3

✓ Take your kid to school - less frustratingI’m not sure which is worse: This app or Durham. Neither work well nor does the student come first. Fail. I can’t for the life of me figure out why after two years of this app they can’t get this right. Further as they change bus assignments they do not update the tracker so you get wrong info anyway..Brian BVSDVersion: 3.0.1

✓ Unhelpful when changes occur...This app is only useful when the bus is running normally, and after a few weeks it's unnecessary. It would be much more helpful if we could still track our child's bus when they have to switch buses (due to mechanical issues, etc) or if we could be notified via the app when they are running late,.AsaagerVersion: 2.4.1

✓ Not working with zero support helpI’ve used the app for a few years. Occasionally it would stop working but not for very long. However about a month ago it logged me out, deleted my account and now it says there’s no route for my student. Support just told me to delete and add my student again. I’ve tried that many times and when I emailed the same person again to let them know this, they blocked my message instead of being any actual help..Draw draw katVersion: 3.0.1

✓ Can’t track am and pm busI have three kids and each kid has two buses that I track. So I’m tracking six buses. This app found one bus for one kid and that’s it. There’s apparently no way to manually enter the buses I want to track. Totally useless app. I deleted it..Former user1234Version: 3.0.0

✓ FrustratingThe app does not work when I am connected to Wi-Fi on my iPhone. I have to disconnect from work and use cellular data only to get it to work. Kind of frustrating, especially when trying to get kids off to school in the morning.DeepDreamer9Version: 3.0.1

✓ App Never Works!I’ve had this app for six years and it only worked for the first year. Absolutely absurd that parents can’t reach where their kids are..Chelle0305Version: 3.0.1

✓ Great as long as busses are updatedThe idea is great and our kids have tracked the bus in the morning to get ready on time since busses ran late quite a bit. Problem is that the busses that run the routes change and this doesn’t get updated in the app and more often than not we can’t see our bus or see it on a completely different route. I once contacted the company and it took weeks(!) to get the new bus associated..Mischka 1977Version: 3.0.1

✓ Don’t Buy This AppAfter a “performance update,” I am no longer able to log on to my account and am told that the email doesn’t even exist. When I try to make a new account, it won’t find any email that I input. I can’t even reset my password because, once again, they can’t find my email. This app is garbage. It never even updated the bus accurately, and would jump from place to place. I don’t recommend downloading it..OmegaWolf101Version: 3.0.1

✓ App Not WorkingA few weeks ago, the app logged me out and now more times than not, I can’t log back in. When I try to log in, it takes forever and then “times out.” Completely useless. Great concept when it works..BNELSCANVersion: 3.0.1

✓ Great when it worksWhen it did work, it was extremely helpful and accurate. However- it suddenly “can’t find student” or “can’t find the bus” and doesn’t work anymore. I’ve inquired three times in the “feedback” option in the app and haven’t heard back. Wish it worked.Twizzlers145Version: 3.0.1

✓ I rated it one styleEvery time this app just an update it makes me need to re-login and you see I’m using my mom’s account and she forgot her password so I’m not able to track the bus anymore. I have to get a new app I don’t like this app it doesn’t work as well whenever it doesn’t track subs and sometimes it’ll take a minute before the best move. When really it’s almost here once I almost missed the bus because the bus tracker said it was at an intersection that wasn’t very close to my house and then it got to my neighborhood..DeedsseeeeedsVersion: 3.0.1

✓ If I could give this negative stars…This app is completely worthless and incredibly frustrating! More often than not, when you open it, it has logged you out and, when you try to log in, the system times out and locks you out. When it does happen to be working, about half the time the busses don’t even show any movement. Maybe it is a substitute bus that day - but it would not be at all difficult to set it up so the new bus location was shown. Clearly this app was created and never updated. If you are going to advertise this as a “perk” of using your bus system, make sure it at least works..Chella831926Version: 3.0.1

✓ Not reliableI’m not sure where the fault lies with this criticism, but this app does not reliably show the bus location. Often, it shows the bus icon parked in its overnight spot on the app while the actual bus is picking up my children. When it does work, it’s great, especially on cold days when I want to minimize my children’s exposure to freezing temperatures. Unfortunately, those are the days when the bus icon never moves and renders this app completely useless..BuckybuckbuckVersion: 2.4.3

✓ Does not work!!Only shows scheduled bus times NOT a tracker, bus location is always unavailable and they’re always running 30+ minutes late so there’s really no point to this app that was supposed to be fixed..Wtby momVersion: 3.0.1

✓ App and website won’t loginI have tried on every browser I have (Safari, Chrome, Edge) and the website won’t open the website. It times out. On the mobile app it times out while trying to login as well..DisGsVersion: 3.0.1

✓ Does not work 90% of the time.This app has not worked for the passed month and a half. It has been showing the bus to be parked in the overnight parking garage. It’s very frustrating! Every time I call Durham they tell me to delete the app up to 3 times in a row and that will fix it; I’ve done that about 20x and has been a failure..Cool app man 12345Version: 2.5.0

✓ Doesn’t workFirst day of school. Trying to track the bus and the app hasn’t showed me where the bus is. I was hoping I could rely on this app, but its been disappointing. It always says location unavailable, or they’re doing maintenance. That’s just today. First time I used it..YogabbakerriVersion: 2.4.3

✓ Awful preforming tracking appWe loaded this “recommended” app for my children’s school. It’s was so useless. Technology has advanced far beyond what this app/system does. The bus is never where the map says it is and it lags all the time. Really, you might as well not even have this app at all. I wonder how many tax dollars are wasted on this idea..HGSmith1383Version: 3.0.1

✓ Good when it workingThis app is good when it is working. It had some problems sometimes in 2019. But stoped work two weeks ago completely. I reinstalled app but it did not help. So sad.Nel)Version: 3.0.1

✓ UPDATE APPApp needs serious updating. Not only is the bus supposed to come at 8:32(per schedule from bus company) it shows up anytime between 8:44 and 8:59. This would be fine if it wasn’t 20 degrees out some mornings, in order to get outside on time we rely heavily on the tracker so my son is not waiting 20ish minutes. Also if we are not outside on the sidewalk the bus will slow roll by and never stop. The app is heavily relied on and is never working..LwkajbdVersion: 3.0.1

✓ Cannot add my studentI have added this app since last may when my daughter started riding the bus. At first I thought because we moved schools at the end of the year they just didn’t get to add her. Then, after emailing as well as three notifications inside of the app I have had zero communication. I still can’t see the bus and can’t add my student. It has been months. There should be some sort of feedback..BaconrosesaredeliciousVersion: 3.0.1

✓ Would be great if it actually worked.Like other reviewers, I have trouble with this app probably 90% of the time. Currently, no matter whether the bus is driving up my street or just leaving school, it just shows being at its parking lot. Useless. National Express LLC is the developer of this awful app for Durham. The last upstate was two years ago. Is Durham no longer paying for service and updates from you? When schedules and buses are changing on a daily basis, this app is a really important thing for parents to have. Unfortunately, it’s just one more source of frustration regarding bus service for our kids..MadJournalistVersion: 3.0.1

✓ Frustrating not to be able to see bus/route infoI have been using this app for years. Over the last couple of years it is hit or miss whether or not it shows the actual location of the bus. I have tried reporting feedback to Durham and have never gotten a call back or an email. For the last several months every time I try and locate my kids school bus after school it says the bus/route cannot be located..StegduvalVersion: 3.0.1

✓ Cannot change bus routeMy son changed bus numbers but the app doesn’t automatically update, nor does it allow me to enter his new bus number manually. I can only track his old bus number, which is now on a different route. This flaw renders the app useless..GenXMamaVersion: 3.0.1

✓ If you have trouble, try setup off of WIFI:When you install the app and you can’t set up, disconnect your phone off of WIFI and try it again. I just discovered this VERY critical step. Once set up, switch back on to WIFI. It is not addressed on any part of the app or description. I hope this helps a few users out there. I have yet to see if it tracks properly for my bus route..SynestheteBVersion: 2.4.3

✓ Location unavailableWhen I try to see where my daughters bus is it shows me that this bus location is unavailable at this time and it will not refresh has says 245am for the past 2 days. I have tried deleting the app and reinstalling it to see if that helped and nothing still same problem. Think would be good app if it would work properly.Lexysangel03Version: 2.4.3

✓ Nice app, but....For the last couple months my kids bus hasn’t lef the yard. If you are going drive a different bus on a route you need to update it in the tracking system too.JdlowesracerVersion: 3.0.1

✓ GPS tags better optionDon’t bother on this app. This is a dead app that does not get updated or fixed. For months the wrong bus shows on the app. Left feedback about and not fixed. Called the bus barn and they were even less help. Best bet is to buy those GPS tags and place them on your kids shoes or backpack. Waste of time for you to download. I will update if the developer responds back, just don’t hold your breath until then..BaCoooooockVersion: 3.0.1

✓ Doesn’t work.In the event you have to stand outside to wait for the bus in below freezing weather and gusts of wind-like today-it’s helpful to be able to track the bus. Our superintendent advised us to monitor the bus arrivals closely. I’ve already deleted the app off of my phone and won’t use it until I see an improvement of the app and even the company itself..Ionno80222Version: 3.0.1

✓ UselessMy daughters bus driver is never consistent dropping off and picking up. I thought the tracker would help so I’d know to go outside when the bus is close. Not happening because it’s not working like always. I even contacted the developers like 5xs and nothing had been done. I’m deleting bc it’s a waste of time..IdcwhatmynnisVersion: 3.0.1

✓ Rarely worksThis app doesn’t work most of the time. After 5 years of unreliable service our school district switched to BusZone. Much better. I do not recommend this app..CEPP1Version: 3.0.1

✓ App doesn’t work sometimes.When it works, it’s great, but the app does not load often. Also, it has trouble when going from WiFi to 5G. It won’t restart no matter what I do. Very frustrating..Jccc74Version: 3.0.1

✓ Latency, Unexplained OutagesThe bus gets “stuck” and doesn’t move on the map because the system doesn’t update accurately or more frequently enough. This is a daily occurrence. Then suddenly the bus will jump forward in the route by a huge distance. Sometimes restarting the app works and you can get the latest bus position. Just this past week, you couldn’t even log into the app for two consecutive days. No explanation or warning. And of course it had to be on two of the coldest mornings of the year!.BlaseDcVersion: 3.0.1

✓ Try Investing in CONTINUOUS updatesLet’s be honest, Connecticut you had this “great” idea to start tracking busses for all the great reasons. However, you FAILED tremendously with keeping the app up to date. We are NOW a month or so into the school year, my oldest child mysteriously disappeared from the app, no bus is actually trackable and an error message that states No Bus Route Available. I wished you techies would have taken into consideration an app that actually works let alone updates continuously NOT just every 6 months or so. If I could have given ZERO stars I would have..MsIndependent08Version: 2.4.3

✓ GeofenceIt really only works if the bus driver has the AVL GPS enabled. It would also be really nice if you could set a geo fence boundary on the map and it will send you an alert you when the bus enters that boundary so you know when to send your kids to the bus stop..Reader88Version: 3.0.1

✓ Useless even after updating.This app has been quirky to begin with. After the most recent update the bus tracker shows a completely different bus route. The school district should use some other tracker. It does not help when there is a snow storm out there and you wonder why the bus tracker is showing some random bus Please fix the issues for the safety of the kids..Wrong all the tiiiiiiiiiiimeVersion: 3.0.1

✓ This app is terribleI haven’t had nothing but problems with this app. Now my kids school won’t even show up and I uninstalled and re-download it..ErikReneeSVersion: 3.0.1

✓ Great in theoryWhen it works, it’s great. But it doesn’t work more times than it works. I am constantly contacting them to them know of the issues. Then it works for a day and then the next day it’s back to tracking buses that are an hour away. Good in theory but useless in reality..Bk2722Version: 3.0.1

✓ We should update it manuallyI like the app,, but there's only a few times that I can actually use it. When I moved my old address was still being used on the app and didn't update itself until months later. And when my bus was constantly being worked on in the shop we had to use a sub bus and that didn't show up on here either, it just showed that my bus was sitting at the bus yard. So, I think we should be able to see all the buses for our area, or, we should be able to update it manually, like put in our new address or our sub bus.That.band.freakkVersion: 2.4.1

Durham Bus Tracker works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Durham Bus Tracker.