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Spiffy On-Demand Car Care App Complaints & User Negative Comments 2024
Spiffy On-Demand Car Care app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using Spiffy On-Demand Car Care? Can you share your negative thoughts about spiffy on-demand car care?
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Spiffy On-Demand Car Care for Negative User Reviews
✓ The App has glitchesYou need to fix the App it has a lot of glitches!.Version: 5.6.10
✓ Scam?I loved the idea but… Ordered an Awesome Detail package at $179 for my car at my office, but no one showed up… Got charged a “No Show” fee of $15… Will obviously mark the charge as fraud, and get another car wash app! Too bad for a first time!.Version: 6.0.8
✓ Reservations are not in real timeService is good but the app is buggy and doesn’t allow real-time scheduling. You have to follow up via phone call to find out when they’re ACTUALLY able to clean your car — if at all..Version: 5.6.0
✓ Worst service everNo warranty, no insurance. Order twice platinum detail for my Tesla. Mexican washer messed up the paint in different place. Today they just canceled the order without saying anything..Version: 6.0.9
✓ Waste of time to ScheduleYou guys Seriously need a better appointment scheduling system. If someone books 8:30, it should be Greyed Out!! Waste of my Fricken Time you guys cannot deliver on day and time chosen! Thursday at 8:30 does not mean 3:30...ohh sorry Friday 8:30....ohhh sorry 12:00...ohhh bit of delay, another hour...get organized!!!.Version: 5.2.0
✓ Does not support ApplePayDon’t need my credit card saved in yet another online system. Hope they add this in a future version..Version: 5.6.10
✓ UnreliableQuick to take money and quicker to reschedule again and again and again. Not at all reliable.Version: 6.0.9
✓ Crooks who up charge way to much and don’t advertise the actual priceI saw one of their vans at a petrol station and thought that was pretty cool concept. I run a tech start up and thought it’d be cool to help another one out. Go up the driver of the van and he gives me a break down of what they do and then offers me $30 off my first service. I thought “$30 is pretty good since I pay $70 at my Lexus dealership for an oil change, so $30 off what ever they charge can’t be bad!” WRONG !!! I try to place an appointment via their crappy app and upon waiting 2 hours with no information what so ever, I get a text: 19:47 [Spiffy] Thanks for your message, Daniel! The Spiffy penguins are home for the evening, but will respond to your message first thing in the morning! What App closes their customer support at 17:20 ! The following morning I have a notification stating my appointment was set for a tune I didn’t select ! I contact customer support and tell them everything and their response is “we don’t offer discounts” when clearly they do ! Then their horrible sassy CS agent just starts bickering banter ! Don’t set your expectations too high for this app. DONT even try them . Not worth the time and effort.Version: 4.11.2
✓ Engine oil leakPoor engine oil change service and bad warranty. Started noticing the drips under the engine on my driveway. At beginning I thought it may be some splash from the job. Then it was raining in the following week and the driveway was wet. After two to three weeks, the stain didn’t go away but got bigger. Then I confirmed it is the engine oil, because it is fresh yellow oil. But when I contacted Spiffy, I was told that their warranty is only for 7 days!!! They won’t do anything about it, and asked me to bring my car to dealer shop. This is insane. Will never use Spiffy again..Version: 6.0.10
✓ Amateur Hour-don't botherDownload the app, schedule an appointment for an oil change, drop my keys in the envelope. Come to find out my appointment was in a parking garage half a block away that I don't have access to and that the appointment was going to be rescheduled. Then the mechanic tries to tell me i don't know how to communicate. Real pros here. Don't waste your time..Version: 5.2.3
✓ Rip off companyIf i could give 0 stars i would. The guy come and i just replaced my windshield so i told him not to do my top and my windshield and my hood, very light on the side i told him. Just vacuum well the front. 30 min goes by and he calls me and told me it will 30$ more just lifting the front mats. I ask him why u didn’t tell me when i showed you what i need. The setting up than they try from r you to upgrade if you dont than they become nasty. Lets see if the will refund me since they didn’t do anything.Version: 4.11.2
✓ App degradingApp has lost the functionality to remember my Work location (where Spiffy comes twice a week). Worse, payment through the app does not work. It says it does, but then never goes through, resulting in an autopay. The issue there is that it the team doesn’t get a tip. Not fair..Version: 4.12.2
✓ Cancelled on me 3 minutes before appointmentCan you give zero stars? Scheduled an appointment for 11am on a Thursday a few days beforehand and confirmed it both on the app and over the phone. Ran errands and rushed home to be there for the appointment and at 10:57am got a text that they were "busy in the area helping other costumers". Couldn't perform a service all day (or the next!). Cancelled on me 3 minutes beforehand. Why even have the appointment? Not a proper way to do business at all and I'm disappointed I even game Spiffy a chance..Version: 5.4.8
✓ Worst service ever.They broke my car door handle, didn’t even clean my correctly, my wheels were still very dirty and my car was still dirty as well. Will never use them again!.Version: 5.1.2
✓ Just a Wash No Longer OfferedThey not longer offer just an exterior wash. I don’t not want to get an interior cleaning every time I get my car cleaned. This just seems like a greedy money grab.Version: 4.13.0
✓ They will cancel your appointment and don’t notifyI’ve try to schedule an appointment but spiffy keep “rescheduling” and then cancel it. The platform should be able to book you for a time slot and then mark it as unavailable. Unfortunately that’s not the case. It would look like one day it’s free but then is completely booked. Second time I try to schedule an appointment, they “reschedulle” due to rain at 4pm when my appointment was at 12. They cancel that appointment too. Honestly, I was trying to support this service but after they cancel your appointment twice… just disappointed.Version: 5.6.10
✓ Buyer Beware: Do not use for oil changes!Used Spiffy for an oil change on my BMW because I did not feel safe going to a Jiffy Lube or the dealership during the pandemic. The technician had to come and go twice, spent a total of 3 hours doing the change and, after all of that, did not put enough oil in the car. I received a warning message that my oil was too low when starting up the car. Company reimbursed me for the extra oil I had to buy at AutoZone (a trip that defeated my original safety purpose) and gave me a $20 credit to use for future oil changes on the Spiffy app. The total of this did not even compensate the total cost of my oil change. The extent of the damage of their service is yet to be known. If they didn’t know how to put oil in the car, what else did they mess us? Buyer beware..Version: 5.6.9
✓ Ugh!The app keeps crashing and kept re asking me for my info even though I have already entered it..Version: 4.12.5
✓ App brokenService is great but I can’t schedule it rn because I get a blank blue screen every time I hit “location”. Deleted and reloaded app. Still happening..Version: 5.6.10
✓ Wanted To Love It, But NopeThis is a really great concept, poorly executed. The app is clunky and buggy. And, apparently, the available appointment times are not live. Booked a wash for today and got a response telling me that the appointment time I selected was not available, and they did not have anything until next week. If you’re going to offer an app that allows clients to select an appointment time, it it must show live availability otherwise you’re going to lose clients. It is 2020, after all. It’s not a difficult concept. Sadly, I’m deleting the app and moving on to something else..Version: 5.6.9
✓ Horrible service for the priceI paid $199 to have have my Porsche detailed and the technician that arrived did a horrible job. I a guy to do what I could have done at a automatic cash was and vacuum station. There was debris left I. The car and white residue from the car wax. They offer to send a senior technician out, but why wasn’t a experienced technician out in the first place ! The app and service seems convent, but it’s more trouble than what it’s worth. BUYER BEWARE!.Version: 5.6.12
✓ Works but clunkyThe app gets the job done but it’s a little clunky and hard to figure out. Sometimes things don’t load or are delayed. Not sure what’s going on here..Version: 5.6.12
✓ Cool concept but useless serviceUsed the app. Set a time. Then they randomly choose a different time!?!? The best part of this app was when you long press it until it jiggles and then hit the little “x”..Version: 4.11.1
✓ Doesn’t recognize accountHad to spend too much time trying to set up payment. Didn’t recognize my account password and got stuck in a loop..Version: 5.6.10
✓ Too many bugsWouldn’t let me use my first email, had to try another. Then it wanted me to reconfirm info, couldn’t get past screen. Had to hard close 3 times to finally get through. Hope the wash is better then the app..Version: 4.11.7
✓ Unusable App on iPhone XI’m not sure which update broke the Spiffy App but it’s unusable on my iPhone X. I emailed them about it a couple of weeks ago but never heard back. The buttons aren’t working. You try clicking on “Book Now” and it seems to bounce on the screen but nothing happens. Also none of the functionality is working within the App. I may just uninstall for now since it’s unfortunately useless for me and taking up space..Version: 4.12.2
✓ No Real Time SchedulingFor months now I can’t get an appointment when I need one. I say 9:00 three days out and get a text 24 hours later “we can’t accommodate your time”, EVERY TIME! There’s no reason you can’t have real time scheduling in the app. I won’t use the service again till it’s done..Version: 5.5.0
✓ Great service but app needs workI have been using Spiffy for a few years and love the simplicity of the service. As with any on demand/ we come to you service, there are good and bad technicians that complete the work. If a tech ever missed an area, the customer service team through the app has been great to make sure it’s taken care of. All in all I have had great techs and will continue to use the service. The new app version with the dashboard just doesn’t vibe for me. Unfortunately it’s become a marketing haven for their extra services when the prior versions had a cleaner simpler flow when the app launched. I’d love to have the optional features of the new services spiffy is integrating with (like auto maintenance & recall info) be shifted off the main dashboard..Version: 5.1.2
🙂 Spiffy On-Demand Car Care Positive Reviews
Spiffy On-Demand Car Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Spiffy On-Demand Car Care.
⛔ Spiffy On-Demand Car Care Problems
