RICEPO By Weee! Negative Reviews

RICEPO by Weee! App Complaints & User Negative Comments 2024

RICEPO by Weee! app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using RICEPO by Weee!? Can you share your negative thoughts about ricepo by weee!?

RICEPO by Weee! for Negative User Reviews

✓ Do not use this appOrder a meal, estimated arrival time is 70 mind which is already way longer than other delivery service (Grubhub, Doordash). 2 hours later the status of my order said delivered, but strangely my food is not here. Called driver, told me the food is still in preparation. About an hour later my food arrived cold. This is actually the second time it happened. I will never order from this service again..HugeeggrollVersion: 5.0.7

✓ Poor managed appIf there is anything wrong with the order, no one is here for you to fix the issue. So inconvenient and poor managed. Also, there is no way you can track the quality and review of the store from this app, so the restaurants can give the poorer service to the customers from Recopo without being punished by any mean. No regulation at all. Ordering through this app is challenging your luck. If you have the dice, you can get a satisfied meal, otherwise, it ruins your day..Scallion LinVersion: 6.17.42

✓ Delivery is a disasterWhile the app is easy to use, the delivery is a disaster. The first time I ordered through Recipo, the driver picked up the food and never delivered , or answered the phone. Although I got refund, I was unhappy about the experience. In general the delivery takes about 1 hour, as the driver usually picks up multiple orders and then deliver. But if you plan in advance, it’s still acceptable. Yet, yesterday, the order was on the way for 2 hours. I tried to call the driver, it turned out that the driver left a wrong number, likely on purpose. The real number owner was very frustrated. These experience show that the delivery part of recipo is a lot problematic, recipo should work on it.Dee ShuiVersion: 6.5.40

✓ POOR customer service and LATE deliveryI’m so disappointed every time I use RICEPO. Customer service does NOT respond when you ask when the your food can be delivered. There is an obvious huge problem between merchants and RICEPO. They do not handle the balance between merchants and customers! This is my last time to use it. Usually I don’t write one point review, but I just feel so angry and disappointed when I use it! Delete it!.IversonccccccVersion: 6.7.14

✓ I wish there is a lower credit than one starThe food was always the best, but this app should be considered the worst cause it’s a delivery app not a restaurant app. There was no customer service at all, unless you were using it on “day time”. If there was something wrong with the food or driver, you cannot find the customer service to help you. To anyone who using this app, you guys are so lucky, just get to buy the lottery..OrangeisheheVersion: 6.5.32

✓ Don’t use it, at least for now...I think this app has great potential. It has a nicely designed UI and the menus include more food than what I can find under the same restaurant in a different app. It also supports Apple Pay, which is convenient. The customer service is generally good. The problem with this app: 1. Doesn’t support driver tracking. Have no idea where the driver is. 2. Delivery is so slow... It can take up to 2 hours for you to get food. Maybe it’s because this app is not popular enough so that there aren’t enough drivers....JohnSmithTakingNotesVersion: 5.3.9

✓ Convenient but easy to make mistakeThis app is easy to use and have many Chinese restaurants selections. The delivery time is usually within 30-60min which is ok. Compared to larger apps, this small app have a lot things to improve. The check out process is too simple to make you easily make mistake. If you immediately realized something is wrong, there is no regret bottom. Especially the tip section, if you enter $50 but you mean $5 and you accidentally submit your order, you will pay $50 and you can not recall the order. I hope there are some separation between the selection steps, so ppl can read clearly, what items they ordered, how much each item priced, and how much tax and tips included. And left 3 min cool time for recall if immediately find out something is wrong. Since there is no regret button, the next option is to contact the customer service. However, the service home page in the app wasn’t work. It linked to “Page Not Fund”. I can’t find the customer service in their home page how can get the service..Rongrong11Version: 6.5.12

✓ Do not ever use itI will give a zero start if I could. Food never arrived on time takes for every for you to get your food. Don’t use it if you don’t want to wait for hours and not getting anything. The estimate time is not correct. When you talk to the customer service they told you a different estimate time which is much longer than what you atucally see on the app. They blame you for not updating the app. Don’t use it. Stay away from it !!!!.Lllll17382991Version: 6.17.64

✓ Worst delivery app everThis is by far the worst Chinese delivery app ever. I’m fluent in both English and Chinese and this app is just crap that I can’t even navigate around it. After I placed the order and wanted to pay, it just automatically jump to Alipay and never give me choice to use my Credit Card. I’m sorry but I live in US so I don’t have a freaking Alipay account and I’m not gonna set up one for a delivery account. When I went to setting and under ‘Edit Credit Card’, it just says no credit card on file but NO PLACE OR ANY BUTTON for me to add my credit card. Geez. Please learn how to design an app..Viki20195Version: 5.3.12

✓ Very Rude Customer ServiceI was one of the earliest users of the app because the founder was a University of Rochester alumni. But recently I found my account was deactivated because I filed a claim of membership fee refunded from Apple. Can’t believe that happened. Update： here is the response I got from them: Hope you and your family are doing well. I understand you are concerned regarding the deactivation of your account. Your account has been temporarily deactivated due to the dispute reported by your bank. Your account will not be reactivated until the case is resolved with the bank. While we know this isn't the response you wished to receive, there is no further opportunity for appeal on this decision. From here on, you will not be able to use RICEPO. So brunt..HerbertzouVersion: 6.17.34

✓ Food inedible after over two hours of deliveryNot only did it take over two hours for my food to arrive, RICEPO would not issue a refund because it is still within their definition of “normal delivery time”. The FDA literally advises food to be thrown out after two hours of sitting in room temperature. Not to mention I ordered a dish that has rice noodle in it so it’s completely inedible. I will NEVER use this app again and neither should anyone..Whaidbis wow dVersion: 6.17.78

✓ Please make the tip flexible to encourage good delivery practiceHaving a fixed tip has its benefits and I do agree that the drivers need a reasonable amount for their service. However, setting it as fixed amount won’t encourage good delivery since the driver can come whenever they want and choose not to bring up the food to you. Please consider setting a minimum tip instead and have flexibility in the final amount. Then those who deliver the food on-time and actually send the food to the door can be differentiated from those who don’t. Otherwise the delivery person has no incentive to do better..BroTurtleVersion: 6.17.22

✓ Good food but terrible customer serviceI have been using this app for over one year. I see that everybody is complaining about the late delivery, which is absolutely true. Don’t be surprised if you get your food after two hours. Here I just want to share some worst experience that I got as a long term customer for RICEPO. About one month ago, I was in my friends home. I used RICEPO to order some food. After the order was placed, I noticed that I used my own address instead of my friend’s, where this app will not deliver to. So I contacted RICEPO immediately through their app to cancel the order. A few minutes later, their customer service called me stating that the restaurant has already finished two dishes so they cannot cancel it. Really?? After less than five minutes?? I said okay, I will keep the order, but can you deliver it to my friends address? They said no, you have to go home and wait for the driver, who should arrive in 40 minutes. I said fine. So I arrived home after 30 minutes, waiting for the driver, who was late for another 90 minutes. That day was supposed to be a farewell party for my best friend, and I wasted over two hours waiting for the food delivery. When I took the food to my friends home, everything got cold already. Then I called their customer service, which was apparently a google voice number. NO ONE picked the phone. Sent out a text message to them, which was also ignored. This is how you will be treated as a valued customer. Good job RICEPO..Ray Nickname takenVersion: 5.3.12

✓ This app is a scam!!I’ve been using this app for a while when I realized the price of items on this app does NOT reflect the real price that the restaurants are selling their food at. They manipulated the price so every item is listed as more expensive than on the restaurant menu or on any other delivery apps like Ubereats and Postmates. And this is before delivery fee. If this is not fraud I don’t know what is, at no point in the ordering experiences have I been notified that I’m being overcharged for EACH of the item I order!.AshaaaivyVersion: 5.3.12

✓ Annoying promotion notifications and cancelled order popped up multiple timesPromotion notifications pop up every few hours and there is no way to disable it. We have tried their service and my order was cancelled. We ordered around 6:30pm and it was cancelled around 6:45pm. Around 10:30pm, app suddenly said the driver is waiting to pick up our food. 5 mins later, the app sent another notification said our order was cancelled. We decided to delete this app for now till there is improvements in app quality and service..DanielhahaVersion: 6.16.12

✓ FairwillSlow..FairwillVersion: 5.0.5

✓ If you actually want your food, don’t use this appThey keep on pushing back the estimated delivery time. It’s normal for them to push back 40 to 50 minutes. Since they pushed back the estimated time when the food gets here it’s technically not “late” so they also wont give you any compensation. I ordered barbecue once and it took almost 2 hours for it to get to me. By the time I got the food it was already cold. Really disappointing.ChrrrVvVersion: 6.17.54

✓ DisgustingThe food had a maggot on it but the customer service was very reluctant to refund. They tried to argue that the food was coming from somewhere else. The drivers are also ridiculous. One driver even yelled at me before delivery, insisting that he had made great attempts to reach me. Because he cannot reach me he wouldn’t follow the instructions to deliver my order. I only missed one call and immediately called back, which was exactly the call he yelled at me in..LinarianVersion: 6.17.60

✓ SlowWay too slow..MyasseyVersion: 5.3.12

✓ Confusing notifications and late(if it delivers) deliveryRight after I placed the order, it notified me there will be a 30 minutes delay twice, and then notified me again for a 20 minutes delay. It has been 2 and a half hour since I placed the order, the food is still not here. And there is no way I can find an estimate delivery time. Do I need to sum those notifications up? 60(time estimate showed by the menu) + 30*2 + 20= 140 minutes? Customer service has no response to it. Ok, I’ll just have a pack of fast noodle then..LoraBiTVersion: 6.4.28

✓ Dark mode is not accessibility-friendlyI downloaded this app because it has been marketing about the UX/UI. I’m happen to be a UX/UI designer, here are some of my thoughts: 1. (For both default mode and dark mode) icons on the top navigation bar are way too small. 2. (For both modes) “address entry” CTA on top navigation bar is also too small. This would be one of the primary CTAs, it deserves to be bigger. 3. (For dark mode) grey fonts are not of great contrast with the dark background. 4. (For both mode) I do understand y’all want to make the interface simple and elegant but some fonts are really, really small. As a person with normal eyesights and good health condition, I have to really focus to ready the things on my screen. For dark mode, you might want to even enlarge the font size. I’d love to talk more about UX/UI if I were given a chance..JZHoneysVersion: 6.3.38

✓ “Account deactivated”I place a pickup order at a Chinese restaurant and it goes through. Then, on my Uber ride, it tells the restaurant that it’s cancelled and I can’t receive it. The price has already been taken out of my bank card at this point. Not to mention that my account gets deactivated. My card was valid and everything. Very, VERY confused and disappointed..Not revealing real name lolVersion: 6.17.78

✓ Questionable reviews and potentially leaked info from the serviceNot a lot of selections but it was cheerful. I used a privacy card in the app, which is only added to this app. I haven’t used this app for about half a year, today i find out there was an attempt to charge the card at a restaurants chain online. Of course, it was declined since i have the card on PAUSE. I don’t think that it was the service who initiated this fraudulent charge, but this prompt that the customer info might have been leaked. Please start an db audit and plug the holes asap if there is any. Another disturbing thing is while i was going through the reviews, i can see the 5-star reviews all over the places with high-entropy “generated names”. Just compare the 5-star reviewers and low rating ones. Also only 1 star and 5 stars, seriously?.夜海沧澜Version: 6.4.6

✓ Delivery time not reliableI just used this app for the 1st time, and it showed delivery time to be around 50-60mins. It’s been almost 90 mins since I placed my order and i still haven’t received it. And the restaurant I ordered from is only 2.5 miles from my place! I’ve used all major delivery apps, and I’d say this one’s estimated delivery time is the most unreliable. Unpleasant 1st time experience and won’t use again....SharonC198Version: 6.5.2

✓ They use customer to adjust their machine learning ModelI will give -100 if there’s a choice. They send me food that is completely different from the pictures on the app, The pictures shows it was a soup and I got some small biscuits! they say becoz the technical department matching wrong photo, as an software engineer I know they are using customer as human to correct the model result becoz they don’t hv money hire more ppl doing for them, they want to safe money and take advantage of us, what a shame! They even tell me , we put a line on the app: the real dish may be different from what you bought. I understand slightly difference, but this line should not excuse their fault, they use this line as legal means to protect themself , what a shame!.AwfulrecomAlgoVersion: 6.17.26

✓ Will never use it againI have been waiting for my food for more than one hour and got nothing while it’s said it can be delivered in 30 minutes when I ordered it. Furthermore, the most outrageous thing is that the app shows the food was “delivered”! I’ll never trust this app anymore!! What they did was simply bullying the helpless customers..B垃圾b123垃圾百度Version: 6.7.30

✓ Worst customer serviceReally terrible customer service. I placed an order at 5pm. An hour later driver told me my order was mistakenly picked up by another driver. I contacted customer service. After 3 hours back and forth negotiation. They wanted to give me money back and place another order. Excuse me, 8pm already and all my family members are hungry. Really terrible experience. Doordash is much better. I won’t use this APP any more.Songjie BiVersion: 6.4.8

✓ Grateful to findThis app introduced me to lots of good food in my area. It’s not easy to use but it’s worth the extra effort. What is up with the pictures of the dishes, though? Different restaurants will have the same picture for similar dishes. Does someone at Ricepo just say, for example, oh this is beef noodle dish so here’s a picture of a beef noodle dish?.Jmlehrfeld629Version: 6.17.60

✓ Bad bad idea order from this appThis app give people a little bit convenient, but doesn’t mean it is faster for your pick up or delivery, instead it will slow down a little bit or sometimes ever more than call in order. Why? After you order form the app the restaurant received the order, and put it in again. And this app charge average 10 to 30% higher then regular price..RobinhooksucksVersion: 6.17.46

✓ 我被司机骂了！司机威胁我说要把我杀了！并且他知道我家地址！The driver threatened to kill me and he knows my address!如果能不给星，我一颗都不会给！ 今天晚上点了个外卖，司机送了一个小时没送到。一个小时以后司机给我打电话叫我下楼拿外卖，我在我家楼下等了快十分钟，司机都没出现。我问司机到底在哪时，司机突然发脾气对我辱骂，并且威胁我说要杀了我，还说他知道我家地址！ 我把这件事情给客服反馈，客服只做了全额退款和给了我一张3刀的优惠卷。客服没有开除司机，并且叫司机上门给我道歉。 I ordered food tonight at 19:36. After an hour, the driver called me to pick up the food. I was standing outside the lobby of my apt for ten minutes. I didn’t saw the driver. When I asked the driver where are you, he suddenly started to insult me. He even threatened to kill me and he said he knows my address! Then I contacted the costumer service. The costumer service just gave me a refund and a 3 dollar coupon. RICEPO doesn’t Fire the driver and asked the driver to come to my house to apologize!!?? I am really disappointed about RICEPO!!!!!.77notfoundVersion: 6.5.8

✓ TerribleMy first order took 90 minutes. The food was good, so I thought I would try it again. After 90 minutes, I decided to call the restaurant. Whoever answered the phone told me the driver was on his way, but it would be another 30-45 minutes. I will never use RICEPO again, and I do not suggest it if you want delivery. It’s too bad. They had a real chance to enter a niche of delivering Japanese food, but their delivery is awful, and their customer service is worse..Geortyop6:(Version: 5.0.6

✓ Just terribleThe delivery was slow. The driver called me and spoke chinese i had to ask him to speak english and could barely understand him. The food was salty and greasy and overall overpriced. And i dont know if this is coinsidence or what, but after my first order, 20 mins later, my debit card was used somewhere else to order stuff i didnt order. I was able to block it on time. But it was very fishy... Never again RECIPO!.LinderfanVersion: 5.0.6

✓ Terrible customer serviceThere's no way to reach a live chat customer service. All you can do is send a note and wait to see if you are lucky enough to have someone reach out to you. Worst customer experience. If you want to have something warm, don't use this platform. All you can get is cold food after waiting for 2 hours starving..橘子皮皮皮wVersion: 6.17.42

✓ Irresponsible Delivery. Poor customer serviceI ordered on Recipo for so many times from New York to Boston, but I’m so disappointed in this app. I ordered 2 bubble tea, and the delivery guy claimed the road was closed (while I can still see cars on the road from my window). He said didn’t want to deliver my food anymore and hung up the phone with super bad attitude. The most disappointed part is how the customer service responded, they said they had to communicate with the driver first before making any decision. The driver uploaded a video that makes up the ‘fact’ that it’s a road close so he couldn’t turn left. However, the truth is the road he was on the right way. Even if the road is closed, he should have called me and I can pick up instead of telling me he didn’t want to deliver anymore. Recipo needs to have a better control over the delivery service to avoid this kind of irresponsible delivery man. After so many calls and time wasted, I got fully refunded, however, I’m so disappointed and will stop using this app anymore..BostonKV12345Version: 5.3.12

✓ Rice commerceUK LtdRice徹出英國，欠下一大筆債，其他地區的合作夥伴自己小心這個公司話事人Mr. Zhuoxian Lin.Tommy userVersion: 6.17.60

✓ Poor Customer SupportCompared to other delivery apps, RICEPO should work on improving its customer support to backup customers when they experience issues. It is disappointing to see the delivery quality and customer support deteriorating over the last half. Would not recommend this app to others unless they are able to fix issues with their deliver and customer support..JessC1111Version: 6.9.4

RICEPO by Weee! works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact RICEPO by Weee!.