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Star Market Deals & Delivery App Complaints & User Negative Comments 2024
Star Market Deals & Delivery app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Star Market Deals & Delivery? Can you share your negative thoughts about star market deals & delivery?
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Star Market Deals & Delivery for Negative User Reviews
✓ Once the cashier hits total you’re screwedUnlike literally every other store rewards app you can’t scan at the end without rescanning your entire purchase. This app is a waste of time adding all the stuff up yourself, and the. To have them incapable of adding in the card. Maybe instruct them to ask customers upfront. I have tried 3 times at 3 stores to use your stupid app without success and it’s not me....Version: 9.7.0
✓ Used to be greatI used to love this app - so many opportunities for deals, with special “items you buy frequently” notifications, and an easy way to earn rewards just for shopping! However, for the past month at least, the app doesn’t work at all. I’m always receiving “service error” messages when I try to clip the deals or use my rewards so I’m not able to get them at check out. And the rewards expire so then I lose them. Very disappointed..Version: 2023.26.0
✓ Omg horridThe fact that this app still hasn’t addressed the issue I mention further down, shows you don’t want my money. You shouldn’t let customer get used to a new routine and a different market. It’s your loss. Ps Your automated cookie cutter response fails to understand that I can’t communicate through the app. —- Updated review to refer to the latest update. You fixed the crash but still can’t get past the four intro screens. I’m under the impression there must be a ‘skip’ just below the screen I can see or reach. I’m using an iPhone 6s. It needs to be formatted for the smaller screen. Hire some competent people to do this! —- This has to be the biggest blunder of any app update. You open up app it shows you four pages of what it’s supposed to do and crashes. That’s it. Garbage! Where’s anything now. Talk about a deterrent to shopping there. I’m off to another market..Version: 20.6.0
✓ To use the appThe app is not user-friendly. It used to have the deals upfront and now you have to search for them. It’s a matter of fact I got an email that I had a free item, crackers, but I cannot find how to download that on the app..Version: 2023.45.0
✓ New UI makes Just for U deals uselessI used to use the app every time I shop to store the items from the weekly flyer that I want to buy, and it’s been a great shopping list. Well not anymore. It’s near impossible to find items to add to shopping list anymore. Including the advertised just for U deals that literately requires you to clip the coupon in the app to be effective. A million items now shows up in huge fonts and it took forever to locate the item I want. And why would the list only fit two and half items per screen? There is so much white space surrounding each item now that it feels less like a list and more like a card. Worst of all, I used to be able to check off each list item I put in my cart while walking the isle. Now the list no longer allows that and becomes a shopping cart for online ordering. I can either change quantity or remove an item but not check one off..Version: 20.4.0
✓ Pickup/delivery options don’t indicate when items are removedThe app definitely helps me find good deals on food and nice coupons and discounts. However, it doesn’t tell you when an item was removed from your pickup/delivery order. I planned a grocery list for the week and was notified of substitutions for a few items, but didn’t see any kind of indication to show what was taken off the list altogether. I didn’t get the chicken breast or meatballs I ordered and I only know that because I went through and screenshotted everything in my cart before I placed the order after this happened before and had to guess what was missing from a large order. Very frustrating when you go to cook something a few days later and don’t know an that ingredient won’t be there. Please fix this to show that the item was not filled as part of the order. Also, there should be an option for “in-person pickup” for people who are not driving to the store and won’t use the parking options. Thank you.Version: 2023.4.0
✓ Bring back the old design!!!!! :(Old version: one of the easiest apps to use, intuitive, simple, clear, easy on the eyes as well, no need to think, and nostalgic This new version: So difficult to navigate, crashes, can’t find anything, have to think too hard before even being able to look for deals, nothing makes sense, feels all over the place. I used to look forward to go grocery shopping. Now, this app makes things way too difficult and takes the fun out of it all. Why would you change something that was working perfectly? Not all change is progress..Version: 20.4.0
✓ Stop the autoplay videosWhat kind of loser grocery store puts autoplay videos in their app? No one wants or needs to see this nonsense when checking the sales flier. It’s enough to make me stop checking the sales, which will, in turn, make me stop shopping here. I’m sure some “marketing genius” thought this up, but usually they are the type of person you would be happy to watch get hit by a semi..Version: 2023.14.0
✓ The service is okay, the app is extremely glitchyIf you opt for delivery, they will often not bring large items. The app is always glitching and causing my phone to freeze. The discounts often require jumping through meticulous hoops that make it easy to not actually get it in the end..Version: 2024.13.0
✓ Terrible updateThe previous version was so much better! The worst part about this one is the deals on the weekly add DO NOT show up. You cannot use them. They are specific deal that you must use the app to take advantage of (“U” deals) that simply don’t show up on the app. This is causing me to not shop at star anymore. For instance, a lot of time 12pk coke products will be 4 for $10, only through the app. Otherwise it’s $6 each. Please fix. Or I just won’t shop here anymore..Version: 20.6.0
✓ Bring back the flyer!The redesign offers some improvements, such as the search feature and segregating the coupons into a separate list from your actual shopping list, but I want to be able to browse a digital version of the same paper flyer that is in the stores. Scrolling through a long list of everything that is on sale is inefficient and unappealing..Version: 5.5.5
✓ App No Longer WorksFor a while I enjoyed using this app. It was easy to clip the exclusive coupons and have them apply at checkout using my phone number. Then, after some update a couple months ago, the app completely stopped working. Nothing loads. The Home screen doesn’t load. The clipped deals screen doesn’t load. I see some deals but it looks like the items from months ago, and I can’t interact with anything. It’s a real shame because these coupons were one of the main reasons that I went to Star market. I stopped going to Star market when the app broke, because I couldn’t get the deals..Version: 2023.32.0
✓ Search in app not workingI have an iPad Pro OS16.1 the search feature on the app hasn’t worked for weeks, I keep getting an error message that Sorry we are working on…. Not having a working search feature makes it impossible to add items if you want to edit an order that was already submitted-you have up to 12 to add/subtract items. I have to use the website. I love the app but this ‘missing’ feature is annoying..Version: 2023.2.0
✓ Kind of a sneaky app, but necessary for dealsThe app isn’t too bad, definitely something you need to get the best deals at star market. But it’s a little sneaky - make sure deals are clipped, otherwise they don’t apply. And if you sign up the day you go grocery shopping, beware. The app doesn’t actually work until 24 hours after sign up, and doesn’t give you any sort of heads up on the delay. The app is more of a necessary evil to shop at star market than truly helpful. It’s coupon clipping with additional personal information collecting and more marketing. But it does help you save money..Version: 2023.45.0
✓ Doesn’t work more than it doesMany, many times I open this app and it won’t connect. Your deals are tied to it, so I cannot access them. Store managers say it’s my technical problem and won’t simply over-ride and honor the discounts but I’ve got a new iPhone and 5 bars and/or wifi. I just got back from a wasted trip to the market, where I had to put back half my cart because I couldn’t access the savings. Really frustrating..Version: 2022.29.0
✓ Update was a big disappointmentThe new UI was overall very disappointing. It is now extremely difficult to search for a specific items and add things to a shopping list quickly. Even just typing something specific like “Cape Cod Chips” into the search bar brings up way too many results. Clipping coupons on the app is also extremely difficult. Whereas previously I can search for a specific coupon, the new search feature returns way too many irrelevant results. Just very bad and confusing UX design..Version: 20.4.1
✓ Systemic failuresI consistently do not get my clipped deals applied. When I call I get different explanations 1. Our system was down when you checked out. ( clearly no way for cashiers or customers to know this) 2. Your app isn’t updated ( I can show the clipped coupon on my phone) 3. You have multiple accounts (Even after merger still not working) 4. The Star mkt system upgrade is not compatible with iPhones pre iPhone 12 (Why wasn’t I notified or why aren’t store employees aware of this?) 5. Understaffed at stores who closed Customer Service so you can’t resolve it on site. 6. Lost ability to clip on the app —iPhone 11–and adds an extra step which also hasn’t worked. It is extremely frustrating to shop at Star unless you have time to deal with their failure to honor the deals you clip. Maybe it’s time to find a new grocery store?.Version: 2022.4.0
✓ S L O WThis app is maddeningly slow. The Search function either can’t find what I’m looking for or buries it amongst dozens of other products that I don’t care about. While at the store, I tried getting a digital coupon. It took nearly two minutes to launch the app, search for the product, and add the digital coupon. Tip for management: provide QR codes for applying digital coupons, instead of downloading this awful app. I’ve left the store in frustration without purchasing anything. This app makes the shopping experience worse. It doesn’t help you locate products in the store. It doesn’t tell you when items are out of stock. It doesn’t make it easier to find other products that you’re interested in. And it’s really slow..Version: 2023.43.0
✓ No real time updates while shopping. Sloppy experienceWhen an item is out of stock or can’t be fulfilled, you should let the customer know while the shopper is shopping. That way I can make necessary adjustments. I don’t want to find that out after delivery. If I’m buying several items that require each other to prepare a meal, if the main ingredient is not available or out of stock, I no longer can use other items and would be a waste. Today I used star market app for the first time and I had to alter my plans significantly because it didn’t let me know that something wasn’t available. This is gonna be the 1st and last time that I use tjis app. Sorry for mentioning a competitor but Instacart is much better in their real time updates to item availabilIty. Disappointed.Version: 2022.40.0
✓ Payment would not workI was trying to do an order as they had some great deals going on. I tired for three days, multiple times a day, but the app kept telling me payment failed and to try again. All the while i was still getting the penny authorization charge from star. I contacted their support who said the issue would be forward to their IT department and it would take 24-48 hours. They did fix it, but by then all my offers and coupons expired..Version: 2023.32.0
✓ Atrocious app that doesn’t work.When I scan the barcode per instruction, it does absolutely nothing but take me to a coupon to clip, which then takes me to the online shopping checkout despite the fact that I’m there in the store. No associates working knew how it worked either and said it’s a terrible app too. What an absolute joke-now I’ve arrived back home with ice cream that I wouldn’t have purchased in the first place without the deal that didn’t work despite what the cashier told me. Enough to make me want to shop elsewhere..Version: 2023.28.0
✓ Terrible appI hate this app. It mysteriously doesn’t work when you are actually in the store, even if you are on the store’s WiFi. Then, you only have once chance to enter your account number at checkout and once the cashier hits a button you can’t enter your number anymore and can’t get the deals if on the rare occasion the app works..Version: 2022.33.0
✓ No live tracker of order on app, or access to a customer service repSecond time I used this app, text message told me my order was going to come that day. For the next 12 hours no order came. The chat link on the app was clearly automated and told me to check my messages for alerts about my order. As I had no new text messages, this was unhelpful. There was no way to contact someone about my order’s status using the app. Finally someone at the store noticed my food sitting there and texted me, not through the app at all. The app is not set up to work the way the other food delivery apps do. A live status update would have been able to tell me that my food was sitting at the grocery store waiting for someone to deliver it..Version: 21.2.0
✓ Horrible delivery serviceI was told 2 hours before my deliver that many items were no longer available. After several calls and texts I thought that was resolved. Then the order never showed up. It took another 30-60 minutes to get a refund. No dinner. No breakfast. And I wasted at least an hour of my time for nothing. Maybe I get my money back in “3-5 days.”.Version: 2022.22.0
✓ Decent but needs workThe app doesn’t always work correctly. It’s missing a lot of features and glitches out a lot. It works pretty good for ordering food but some items aren’t visible even though you can order it. Dark mode would be nice as well.Version: 2023.36.0
✓ Annoying and basically useless for iPhoneI don’t get why this app has so many stars, it’s one of the most annoying apps I’ve ever used on my phone, it’s virtually impossible to see any of the flyers, I keep accidentally clicking things when I try to zoom or scroll, per item is not any better because it’s so hard to go back to the previous page and it keeps jumping back to the beginning. Yes the coupons are great but man this app makes me want to throw my phone at the wall..Version: 7.2.1
🙂 Star Market Deals & Delivery Positive Reviews
Star Market Deals & Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Star Market Deals & Delivery.
⛔ Star Market Deals & Delivery Problems
