- 83.3LEGITIMACY SCORE
- 87.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
TP-LINK tpCamera App Complaints & User Negative Comments 2024
TP-LINK tpCamera app received 138 complaints, negative comments and reviews by users. Have you ever had a bad experience using TP-LINK tpCamera? Can you share your negative thoughts about tp-link tpcamera?
Please wait! TP-LINK tpCamera Facebook comments loading...
TP-LINK tpCamera for Negative User Reviews
✓ Update terribleWas good and stable until the “brand new” app was introduced. Now barely works, constant swirling bubbles, not intuitive anymore, very frustrating when it was all ok prior to the update. I suspect I shall switch it all off and retire it to the bin unless it becomes useable again soon. Shame, old version would’ve got 4 stars, new deserves 1 star..Version: 3.0.7
✓ Once u upgrade you're F#•kIf the app is not fixed within one week I'm returning my camera and demand a full refund of my money. Won't let u view it's say update won't let u. And my version has he latest version but still insisted worse camera ever I guest u get what u paid for. Save yourself money don't buy it! Don't update!.Version: 2.0.6
✓ New update doesn’t workAfter updating the app to 3.0.6, the video never loads, just a spinning icon. The night/day mode is gone and the camera no longer allows for any adjustment. Clicking the support link on this app page goes to a 404 Not Found and emails to the company go unanswered. Support I can find online says to reboot the camera from the web app, but that is gone too. This company seems to have gone downhill, released an app before it is ready, crippled the web version and stopped responding to support requests..Version: 3.0.5
✓ To-link cameraThis outfit is a joke. Got a cloud camera with a to-link router and tried to set it up. The instructions are barely literate, to say the least, and woefully skimpy. After I finally got the camera connected to my home wifi, the software said I needed a "firmware" update. Of course, the update failed, and there's nobody to talk to about it. Continual message of "update failed, try again later." But there is no later. This is just a piece of crap outfit. Nobody (at least in the English speaking world) should waste their money on TP-link..Version: 2.0.6
✓ Absolute garbage.The app doesn't work with the camera, because the near $200 wifi NC450 doesn't work at ALL! $180 for a camera that can't even handle it's own wifi OR "easy setup"; I mean really - it's done nothing at all but reset itself for FIVE HOURS now!! ..you gotta be sh$&!ng me right? A webcam that can't setup at all -- in 2017??!!? Get yourself another brand of camera because the hardware and app are just rubbish; neither work at all..Version: 2.5.7
✓ Latest version keeps crashRecently I updated to version 3.1.8. Then problem comes. It keeps disconnecting whenever I open a camera. I had no issues using the previous version 3.1.6. But now, I can't go back to that older version.Version: 3.1.8
✓ You have to SCROLL for HOURS to find any video!The old app they provided you with a list of recorded videos when motion was detected. Now they give you a time line, if you want to see yesterday’s video, you have to SCROLL left over and over to find “motion”. Forget it if you want to find a video from three days ago, you’ll have to scroll left for like 5 minutes! Beyond stupid! Bring back the LIST of recorded videos! Also, no camera presets! My camera from 2006 has presets! They support FTP photo upload, but you can’t access it from the app, you have to use the Web interface. The NC-450 is a great camera. This APP is garbage!.Version: 2.6.2
✓ Decent but not greatI can't set a network that isn't being broadcast; only SSID's that are broadcast. Motion sense was visible once at initial setup but isn't available after that. I bought two; one is still in the box. Thinking on returning it..Version: 2.5.9
✓ Waste of moneyBoth the camera and the app are a waste of time and money. Set up is incredibly difficult and the app goes into a loop of wanting to update and then being unable to update. don't waste your time or money..Version: 2.0.11
✓ They broke recordingAnomaly recording no longer works. Even if it did work, the new UI is terrible compared to the original UI. I just want to see anomalies that were detected. I don't want to be forced to scroll to every minute..Version: 2.5.7
✓ Unable to useDoesn’t work at all for Androids yet works for IOS. Very disappointed.Version: 3.0.10
✓ IPad ReviewThis app never gets better. From the initial screen, I see all of my cams. I have 4 TP-Link cams, but I can only view one Live cam at a time. I’d like to see all four Live. The settings are repetitive. And worst of all, I can’t adjust the time interval for email alerts because the app is designed with a scroll bar that cannot be scrolled on an iPad..Version: 3.1.3
✓ Value for money??It’s done a update and taken away my recordings timeline so I can no longer se what’s triggered a camera or look at it for that matter also the app won’t let me access my sd card every time I ask for assistance or help no reply which is a shame because it started off a good product now worthless.Version: 3.0.8
✓ Newer Version takes 4X the TimeThis new version is seriously flawed compared to earlier versions. I had to reset my cameras and because the new version is lacking clear indications where to input information, it’s taken me 4 times the time to figure out what to press, where to find things and get my cameras up and running again. Very poor job at making this easier..Version: 3.1.1
✓ Worst appIt works then they update it and it stops working after update and i have to reconfigure the whole camera again This is rubbish.Version: 2.0.11
✓ Second Camera stopped working on "the cloud"1st cam was good but second was always "offline" (same set up as the first) I would have just exchanged the one but I return them both within 24hours of purchase, this app has the biggest battery drain that I ever seen, enormous! I have had Belkin netcams and Foscams for years with their apps and have no issues with them. They were on sale for under $45 but saw them the same day for $29 somewhere elese.You get what you pay for I guess....Version: 2.1.1
✓ Worst customer serviceBeen using the nc 250 camera for over 18 months now It worked perfect at the beginning however lately i can hardly view the camera once a day I keep getting notifications through the day but its of no use as i cant view the images/video.Version: 3.1.4
✓ Ios14Camera used to be great but after ios14 upgrade will no longer connect.Version: 3.1.8
✓ DO NOT BUY THIS CRAP!!!!!!!!!!!**ANOTHER CRAP CHEAP CAMERA THAT DOES NOT WORK NO REAL BACK UP STUPID FAQ THAT MEAN NOTHING,MY WIFI IS FINE,SO BIN IT IS!!! DO NOT BUY THIS CRAP!!!!!!!!!!!.Version: 3.1.14
✓ Good when it worksGranted living in a 2 story apartment made of concrete will do no favors for WiFi. We have a 5G setup and TP link repeater made for a space 5x of what we have. All that said the app does what it’s supposed to most of the time. One of my cameras has direct line of sight to the router and it’ll drop signal or the app will just hang several times per week. Not sure if that’s the app or camera firmware but I’d say the whole ecosystem needs some work. Kinda hard to beat for the price point though. I wouldn’t recommend the app or cameras on WiFi for a business but for a baby cam or home install it’ll work just fine. Good enough reason to tell your wife to stop obsessing over the stupid camera and get some sleep. June 5th update. Neither camera will tether to the router. Wired the cam to router, tried WPS, nothing. Setup for the moment is completely useless..Version: 3.1.1
✓ InconsistentCamera always appears offline despite being connected via Ethernet.. have to restart daily for it to work intermittently. Sometimes unresponsive for panning and zooming. Latest firmware seems to have sorted some bugs out and created new bugs at the same time..Version: 2.5.7
✓ Export all photosI love the app, it has a nice design and all of that, but it’s missing a feature that I need ASAP. I would love to be able to export all the photos and all the videos all at once. I have over 100 photos, and I obviously can’t go and export every single one of them individually. I need the option to export all of them to the camera roll or to iCloud Drive or something..Version: 2.6.2
✓ Not goodAlways can not connect..Version: 2.4.7
✓ Doesn't work after updateMy two camera's worked fine until this recent update. Now it won't connect to them at all. This is the second time this has happened when I've updated the app. Do you test the app before releasing it? Very disappointed yet again..Version: 2.1.1
✓ RubbishUnable to use! Tells me to update but it won't update had IT look at it and IT can't even get it to work. Complete waste of $$$.Version: 2.0.8
✓ This app has serious accessibility problemsAre use this app with voice over, it has no end of accessibility problems. there are lots of unlabeled buttons throughout the app, especially in the live view. as far as I can tell, there is no way to access 24 hour recordings from the camera. The camera itself is actually quite nice, it's a shame that it's being spoiled by such a crappy application..Version: 3.1.8
✓ App not workingThe app does not work. When you click on it. It opens and then immediately shuts down..Version: 2.0.11
✓ Updated review - better now**new update mar 2018** back to being crap again. Usually won’t connect on first, second, third attempt... is my camera defective? I don’t know, but it sucks. **update** just installed the newest iOS 11.2.6 and the app seems to work consistently now. Will keep using and update this if anything changes. Usually takes about 10 minutes to connect to either of my cameras. Just loads.... and loads......... and loads.................. and loads,,,,,,,, then quits. Otherwise picture quality is good, although doesn’t really matter if you can’t connect. Setup was easy but again had to do it a couple times as the app froze during setup on both cameras. Also the mic function is choppy out of the camera speaker. I was attempting to use this as a baby monitor but may have been to go back to my standard Motorola monitor..Version: 3.1.1
✓ GreatGreat app to control camera but missing Cloud storage option instead of just sd card.Version: 2.6.2
✓ Poor appCross region issue happening after supposed fix update installed. Poor app..Version: 2.0.9
✓ Very slowVery slow loading it....Disconnect me all the time from my phone have to wait for 1 to 2 days please guys fix it...😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡🥵.Version: 3.1.12
✓ Avoid like the plagueAll goes swimmingly until you try to connect wirelessly to your router. Then two out of 20 times connects before quickly disconnecting even when sat next to the router. The other 18 times it tells you the router password is incorrect when every other device I own connects using the very same password. It is hopeless, I'm returning it to the shop..Version: 2.0.9
✓ Audio too sensitiveSince the update the audio is way to sensitive, I liked the old sliding sort of scale not the choice of three buttons now, do sometimes which things where left alone, wish I'd left things as they were but when there's an update you thing it's for the best but not on this occasion, other than that suitably satisfied with the cameras.Version: 3.0.7
✓ Random crashes since last updateWas very stable until the last update. Since then the app will crash, sometimes after 5mins, sometimes it may take as long as 2hrs. I am using iOS 10 on 4 different devices, same results..Version: 2.3.8
✓ Can not share to otherIt’s terrible that I could not share the camera with my parents from overseas. They even signed in to my account, but they could not see. All set up has to connect to the same router with the camera. It’s frustrating. Hope the developers can solve that problem..Version: 3.1.14
✓ Bug reportDevice list reorder does not work. clicked on the up/down arrows on top left and drag device up or down has no change in camera list order..Version: 3.1.8
✓ What a failureHow is it possible to completely screw up a simple and effective interface - just look at what they did to the recording interface on this app and you'll see. What a mess!!!!!.Version: 2.5.7
✓ Nice when it still workedEver since the last firmware upgrade, most of my cameras show up as offline in the app, but work fine via the website. This latest version of the app fixed this for one out of 4 cameras. Still needs a lot more work before being a useful app.Version: 2.0.6
✓ CrashesThe latest update crashes every time when you open the app..Version: 3.1.12
✓ MrHalf baked.Version: 2.1.1
✓ Nicely designed appThe app looks nice. I'm only using it with one camera so unsure how managing multi cameras is. I wish you could switch into full screen mode by auto-rotate though..Version: 3.0.10
✓ Needs an updateIt doesn't let me update the firmware. Keeps failing. Cannot connect away from the house either. This app needs a major update. I can't even connect anymore. Went from being a 3 star app to a big fat 1!!!.Version: 2.1.1
✓ Settings need tweaking, otherwise ok...The email on setting keeps going off by itself and needs to be re-checked every time the mode is set...would be so much easier if it would just keep its setting!....Version: 3.0.10
✓ Keeps crashingIt seemed like a good idea. Have two of these cameras and have been fairly useful. However, I use them as security cameras and am very disappointed that they crash frequently, often when I don’t know. As a consequence, I have ‘missed vital evidence’. They are constantly updating the firmware, which I don’t think has improved things much..Version: 3.1.1
✓ Terrible - time to return this cameraApp is horrible, so is the Website. Very disappointed. You cannot change the Wi-Fi network unless you re-install which is not a quick task. Web support and FAQs are not helpful..Version: 2.0.11
✓ TerribleKeeps saying update firmware, nothing to update.Version: 2.3.8
✓ App still crushingNot sure what you did with the update for this app. January 11, 2017 the app works worst than ever. Cannot access my Camera is without the app crashing. Hope you guys get this right soon otherwise I will be taken down my network and purchasing new cameras. I have over four locations and over 30 cameras altogether..Version: 2.4.6
✓ App update breaks the camera!Recent update has broken the camera! It shows up as “Live” for a few moments, then says “no updates for 30 days” and won’t show me a live view. Last pic shows a Christmas tree in my house, so it was from back around Christmas. So appears it was the recent update (3.1.4) causing an issue with my NC290 camera..Version: 3.1.4
✓ Please update the appThe app has been buggy since the iOS14 update, sometimes the camera will not connect please update the app..Version: 3.1.8
✓ Absolute rubbish since last updateThis app used to work great. Could watch from any room in the house. Now it can barely connect at any time and continually buffers. Whatever you did, change it back!!!.Version: 3.0.6
✓ FrustratingDrops connection to my router pretty much every other day. Everything else running off my routers been fine?.Version: 3.0.8
✓ Won’t stay onlineEver since this update the camera goes offline. The whole point of me getting it was to watch the dogs live when I’m out and now I can’t see them unless I go home to reset it which is no use at all..Version: 3.1.1
✓ Rubbish software !Only using a week!then ask for firmware updated, and couldn't install without any solution ! Will bring to store tomorrow ask for refund!!!.Version: 2.0.6
✓ Latest update shows camera offline randomlyMy wife and I both have this app. Up until 2 months ago everything worked perfectly. Now, the app shows the camera offline everyday, but not always for both of us. Most of the time it shows offline for us both, but there have been a few occasions where we’re sitting next to each other the camera is working perfectly for one of us but for the other it’s “offline”. Prior to the update we both could view and control the camera at the same time from our phones. Now, we’re lucky to be able to use this camera for more than a few minutes a day before it goes offline. When it’s working, the camera is great. But without a working app to control it, it’s just a paperweight. Will need to look into getting a better app and camera if this isn’t resolved soon. Update: now it’s not just the app. With the latest firmware update (1.4.0) the camera itself goes offline and has to be unplugged and plugged back in for it to come back online. But within a couple of hours it’s off again. Dropping my review by 1 star..Version: 3.1.1
✓ App keeps crashing in ios9Since Sept 19 update, app connects to camera and then crashes. I am using iPad 3 with iOS 9 installed. Have used this app for a few years and have been very pleased with it and the cameras but this update has spoiled it for me. My wife uses an iPad mini also with iOS 9 installed and has the same problem. Please get this problem sorted ASAP..Version: 3.1.8
✓ Easy setup but lacks network recordingGreat little cameras with good picture and maneuverability. Motion and sound detection works well. If these cameras could be configured to record to a home network without 3rd party software it would be almost perfect.Version: 3.1.4
✓ GarbageThis app is garbage. It keeps asking me to update the software and the software update didn't exist. It's a waste of money and a piece of garbage..Version: 2.3.8
✓ Absolute rubbishI liked the look of the camera, but it didnt want to connect, the cloud is useless and would. E better if the camera saved automatically, it doesnt like wifi, i couldnt view it away from home, ill just get a differnt type, another hubble maybe.Version: 2.3.8
✓ Good but lacks one key featureWorks great. But does it have the ability to set up a few seconds of auto record. If movement is detected. So this is why Int 3 stars.Version: 3.1.1
✓ Buy d-link insteadNew update has rendered 'remote viewing' useless...can not view cameras as soon as I am no longer connected to my wifi/network...what's the point of only being able to see the cameras when I'm inside my home where I can see what's happening inside my home!?! Hopefully they fix this issue soon otherwise I have 3 tp link paperweights and will have to spend another couple of hundred buying d link cameras which will let me view my cameras when I leave the house.Version: 2.0.6
✓ DreadfulImagine buying a security camera that looses it's connection if you change your wireless channel, which if you use BY, you'll be doing plenty of times, imagine how useless this is! Imagine software and online services so poorly written that as soon as you create an account the server lives it! Then imagine support that have no clue about the above! Would I recommend this? NO not even to my worst enemy!.Version: 2.0.6
✓ Good camera when I first bought it but quality of the picture has been declining with each updateMy Nc220 and NC230 were crystal clear when I purchased several months ago but are now highly pixelated pictures with any movement. I bought this so I could watch my 85 year old mother take her medications as she had a big problem with adherence which landed her in the ER and short term care a number of times. Since I simplified her medication regime and started watching her on the “Pill Cam” she has been fully compliant, her blood pressure is totally under control and no more ER visits. While the camera is still useful for monitoring my mom, I would like my clearer picture back. It has gotten so bad that at times she looks like The Thing from the Fantastic Four..Version: 3.1.3
✓ CamerasThe camera are ok but have a few issues, the wires are way to short, I’m limited to where I can position the camera in my rooms due to how bulky the cameras are, also the cameras seem to freeze a lot of the time then take between 30-60 seconds to catch up. I can’t mount the cameras on the walls..Version: 3.0.10
✓ App re-design is trashThe old app was great, it was functional and well designed. The app re-design update turned a great piece of software into absolute garbage. On the odd chance the app works and connects to the camera, the interface is so goddam clunky - you now have to tap 3 times (on different ui elements btw) to get into a mode where you can see and hear from the camera. The other times you end up looking at a loading spinner. This update is the Windows Vista of camera software..Version: 3.0.7
✓ Bring back the thumbnailsInstead of seeing every clip I’ve recorded instantly I now need to spend 5 times longer scrubbing through a timeline hunting for the clips. These do not always show up, sometimes have to restart the app before I see any..Version: 2.6.2
✓ Compatibility with IOS 10Hi this app needs to be updated for IOS 10 as the app is not functioning correctly please fix or I will not give 5 stars please fix this immediately!!!!!!!!!!!!!!!.Version: 2.3.8
✓ No recordOn 5c ios 10.3.3 not record video and picture screen. in memory always is empty.Version: 3.1.6
✓ Connectivity Issues?I can't get it to operate for more than a few inputs before it locks up or crashes. It also seems like the app isn't complete as it doesn't have very good functionality..Version: 2.5.9
✓ RubbishCannot set up on computer. Should be able to adjust settings from phone app!.Version: 2.0.11
✓ Can’t link to existing device after upgraded to 3.1.1Can’t find my device no matter via Ethernet not wifi, even after reset the device.Version: 3.1.1
✓ Not working well whenever I use the away modeI cannot view live when I switch it on to away mode, what’s the point to have it as security camera!!.Version: 3.1.1
✓ SmartphoneWhy can’t I watch my camera while out? Only when I’m logged into my WiFi via smartphone not on 3G/4G. It worked fine before I updated the app. Would have been 5 star as I like to check on my camera when out.Version: 3.0.8
✓ Keeps crashingWhile the app functionality is good, using it as a baby monitor is frustrating as the app will keep crashing randomly. Please can this be fixed..Version: 3.1.13
✓ No frills camera and appGot this a few years back and it does the job as advertised. But the lack of integration with any smart home protocols really makes it feels dated. And there’s no way to auto-switch between home and away modes which makes having modes a bit pointless..Version: 3.1.8
✓ UpsetI use to be able to view it from another country suddenly now is unable to . Please look into it . Kept saying will update for cross region viewing . It had been a while ,please get it right . Thank you.Version: 2.0.6
✓ Software updateSince the latest software update I have difficulty changing from away to home mode. I keep getting the message unable to change. Not as easy to use as it used to be..Version: 3.1.1
✓ App update sucks!App sooooooo lagy on finding and trying to view recorded video. Takes over 2hrs to load a clip. Scrolling shows motion and something was recorder but to play it waiting n waiting and doesnt even play it in the end. Fix this the camera is great software is garbage..Version: 2.6.2
✓ Crappy CamPretty useless camera. For 3 days on camera is updating firmware please try later notice disables camera view if you are out of home. If Wifi repeater is enabled it disconnects the camera everyday and a reboot is required..Version: 2.5.9
✓ Nc450 2.0Constantly freezing which is annoying as I use it in my babies room..Version: 3.1.1
✓ Hope this improvesI'm hoping the software for this improves it seems slow, buggy, basic and just not enough I wanted to be wowed with my new toy but I'm left feeling disappointed..Version: 2.4.7
✓ RubbishPurchased this a few months ago. Setup was a bit flaky. Kept dropping the wifi even though less than a meter away. And the app just closes when you try to open it. Pointless . Camera on and showing ip on router but no use as you can't actually view the camera and use it for its purpose "AS A CAMERA.".Version: 2.0.11
✓ Not much improvementStill needs more enhancement to the app like it does not tell you if you are ok home more or away mode unless you look at current settings. I don't know if recording function is working correctly as I dont see any recorded activity even though I get alerts for motion and sound detection. My SD card is working and has no issues as I can see the recordings if I do manually.Version: 3.0.10
✓ Not as advertisedThe latest update removed the remote viewing, only have local viewing now. Which is what made it useful, what happened to it. Where is motion detection and notification?.Version: 2.0.6
✓ Great butIt needs to continue recording even when I exit the app or lock my phone, there's no point if it at all if I have to keep the app open at all times, FIX ?!?.Version: 2.5.6
✓ CameraThis Item is the worse I never I had before, since the day one I brought it , I can't see anything clear , only mix of color s, I requested help so many times that I give up. DONT BUY THIS CAMERa save your money for a Dlink is cheaper and better products.Version: 2.5.7
✓ The update doesn’t work for NC200Been using the old app for my NC200 camera and everything worked fine and then the app was updated and now my camera keeps disconnecting and having to reset it every day is becoming a bit of a pain. Also I can’t now mute the sound as I could before and change any of the settings through the app as “this function is not available for this camera”. Won’t be buying this make of camera again :(.Version: 3.0.6
✓ Far better than Swann but...Unlike Swann cameras, these do work but the number of attempts needed for the app to “find” the camera each time it loses its connection is ridiculous. After latest firmware update, I have reset 33 times and still cannot get it to pair with the app!.Version: 3.1.8
✓ To caméra for iPadCan’t find the dame app for the iPad . Even though it says it is compatible !.Version: 3.0.8
✓ Why screw up a working feature?Checking and viewing recorded data was fast, responsive, intuitive and easy. Amazingly the developers managed to break all of that at once. The timeline that you scroll to and then pinch or stretch and then push play in several times until it finally quits timing out is nether fast, responsive or easy and only has a brief flirtation with intuitive. June 12. Nice job with the sudden flurry of fake positive reviews. With the latest patch you now cannot even remotely manage the camera. Why not just roll back to the pre-April app?.Version: 2.5.9
✓ UnreliableThis product is not reliable, it disconnects from your home network just when you need it. Their app and software updates are rendering this camera more useless by the day, you cannot log into your camera's ip address via ots admin login page to access all its main other functions. So its pointless now owning one of these cameras..Version: 2.4.7
✓ Cross-region problem again!Cross-region problem occur again in this latest update! :( Not happy!.Version: 2.0.9
✓ Why is this needed?I have TP plugs and also TP bulbs which are controlled through their Kasa app. Bought a TP camera as there’s a “camera” tab in the app only to find that I need a separate app to view cameras (except one specific model). Sort of defeats the object of having a “home” app if multiple apps are needed. Quite pleased with the app generally, just wish it was more integrated..Version: 3.0.7
✓ WorstThis company is stupid. There is no where to call for tech support and their products are cheap. This app won’t sink anything.Version: 3.1.14
✓ Fix the Firmware!Constantly disconnecting and offline and saying there's an update when there isn't.Version: 2.3.8
✓ UpdateHad this camera for a while using the app on iOS and has been perfect on both iPhone and iPad but unfortunately it keeps saying update. When redirected to the App Store there is no update so now the camera is not working as it should, well it does I just cannot see it. Also the app is no longer available to download for some weird reason :-/.Version: 2.3.8
✓ Collects unnecessary user dataTp-link are collecting a lot of unnecessary user data.Version: 3.1.14
✓ Junk product. Don't buy it.Straight out of the box. Not wifi, you MUST connect to wired lan to configure. Then it tries to do a firmware update. That fails, says to try again later. Nothing. No pictures, buggier all online support. $100 gone - and I'm heading back to the store with this and the other 4 for a full refund..Version: 2.0.6
✓ Can’t connect locallyWith the old app, I could connect locally. Since the update, I have to use the cloud connection to view. Please fix!.Version: 3.0.7
✓ N230Have an excellent signal from my router..... camera does not always pick up detection when I come in. Camera pointed at entrance about 15 to 20 feet from door. Not sure how reliable this is. Settings Time zone etc are correct. Why is it so inconsistent even when it is on ‘live’. Motion and audio both checked. Been using it for a week....unreliable so far..Version: 3.0.10
✓ Was better before updateI'm not sure what happened. After the last update, it takes forever for the camera to start streaming. Sometimes it does not connect at all..Version: 3.0.7
✓ Worst customer serviceTrying to set up new camera NC220 says my app is outdated yet it's the only one to download. Tells you to go to their website, I do then tells you to download most recent version???? Seriously? No one answers the 24/7 global technical help line. I think it's time to package this up and return it to the store. Biggest waste of my time and money!.Version: 2.6.1
✓ CrashesIt always crashes when I try to record.Version: 2.5.9
✓ Very buggyVery buggy.Version: 3.0.10
✓ Not happyHow do I get it to play recorded videos? It's been like this for months, will record them but you can't play anything back.Version: 3.1.6
✓ Not happy. Bring back remote viewing ASAPApp was working fine until the forced update. Now cannot view remotely, only on home wifi. Please fix immediately!.Version: 2.0.6
✓ Glob Forbid There’s An Update!I’ve had this camera for about three years now and every time there’s an update available, the app stops working anywhere from 2-4weeks. To say this app is unreliable would be an understatement..Version: 3.1.1
✓ Distorted picture with this versionThe camera is now useless due to the latest update. I updated from the previous version which made remote viewing the camera outside wifi impossible to this version which now produces camera images that are distorted, fuzzy, inverted and unwatchable after a few seconds of viewing normally. There is a serious problem , However the camera still works fine when remote viewing on the laptop so must be this app Two poor updates in a row Not happy.Version: 2.0.8
✓ No useApple’s 16.1.1 update and your app no longer seems to work. Any answers?.Version: 3.1.15
✓ Noisy cameraCamera is very noisy when looking remotely..Version: 3.1.1
✓ Stopped working with iOS 14I have 4 cameras that are now useless because developer hasn’t updated to ios14. Please fix it!.Version: 3.1.8
✓ Ok ,but recent updates to app have issuesNot impressed by some of the video display setting I have a scene where there is contrasting light and this camera is struggling with the definition in the “bright” areas. Also cannot use portrait mode on iPhone X any more what’s gone wrong there? Finally can you please fix your support link on the app page it generates 404 error. Improvements needed.Version: 3.0.5
✓ Not doing good (SECURITY ISSUE)NEEDS WORK! Cameras goes offline very often at least three times a day requiring a manual power off and on, the one camera can pan down anymore. Bestbuy had pulled the product off the shelf for some reason. Had to buy a d link camera, no motion tracking features. Hoping for the best! CAMERAS SEEM OR APPEAR TO BE HACKABLE OR CONTROLLED BY A THIRD PARTY. The camera will pan and tilt on its own even with motion tracking OFF! This happens on some occasion which leads me to conclusion. The camera will be directed towards a wall always and not some random spot. Bestbuy has pulled the product off the shelf but no details as to why. The camera will go offline every 20 mins requiring a hard reset to factory settings. Total security is lost when the camera is vulnerable to attack to make it offline or controlled to point at the walls. I’ve moved the camera into a different position physically and by random fluke again the camera was pointed at the same wall on its own not showing the front..Version: 3.1.1
✓ App not workingVery very poor support.Version: 2.0.11
✓ Used to work, now it can’t find my cameraThis app used to be amazing. I don’t know what your updates have done, but now it will never locate my camera. No matter what I do I get “camera cannot be located” and as a result I will never purchase another of your products. FIX. YOUR. APP..Version: 3.1.8
✓ App Stopped WorkingNone of my cameras work and my app stopped working. Tried resetting everything, now the app won’t download….Version: 3.1.14
✓ App is terribleKeeps loading/initiating... very annoying as I am using it as a baby monitor..Version: 3.1.8
✓ App supportGreat when it works... anyone know how to contact the app developers to ask a question? Nothing online and zero support for non-standard questions.....Version: 3.0.10
✓ Stopped working after iOS 14Stopped working after iOS 14.Version: 3.1.8
✓ Absolute disasterNew update does not allow you to view camera outside your house as wifi connection is different!! Keeps popping out message saying cross region viewing not allowed. What is the point of having a cloud camera when you can only view it within your house?? Do not update if you intend to view your camera outside your house wifi or using 4g!.Version: 2.0.6
✓ It keeps freezing all the timeSince update the camera live feed keeps freezing it was better working on the old version never had a problem with it please you need to fix this issue.Version: 3.0.6
✓ App needs to be updatedApp should be updated, it shows notification of update available but it is not working properly for more than two weeks.Version: 2.3.8
✓ Very Underwhelming app...I was expecting the app to be better than what it is. It's very unreliable, crashes all the time. Motion detection is either really delayed or non existent with notifications or even record if there has been any motion detected. Wish there was a way to delete footage of when motion has been detected but there isn't any option for it? Doesn't play footage half the time from when there has been motion detected & always says "retry" from time to time. Wish it was more advanced. There's also a problem when you try to export the file/footage through the app that it doesn't detect or "decode" if you want to try & edit the footage... it says it is not an iOS format? You can do more on through the IP address than what you can do on the app. Quite disappointed. I should have gotten a d-link cloud camera instead. =/.Version: 2.5.9
✓ Detecteur de mouvementA mon achat ils ont dis qu'il vont metre a jour le software pour ajouter un détecteur de mouvement depuis aucun update concernant cette fonction qui n'a jamais vue le jour Je regrette cet achat.Version: 2.5.9
✓ Terrible Night vision and sensitive motion sensor.For better night vision, you have to buy a extra infrared lights on amazon. They should add some more on their camera. The motion detector will detect any change of light. It will send alerts for the slightest beam of light by a car for example. That could be frustrating if you use it as a alarm..Version: 3.1.1
✓ Not ReliableApp keeps loosing sync with the cameras. I'll be viewing the camera and it will just go off line. The only way to view the camera again is to do a power reset on the camera..Version: 2.2.8
✓ UnreliableOnly works about 10 percent of the time. Always gives the same stupid error after 5 minutes of trying to connect, bad network connection.Version: 2.0.9
✓ Missing some itemsThe app is grate , easy to use , so is the products How ever missing some stuff 1. More Languages in the app like Arabic ( come on 1 Billion of arabs its a big market ) 2. Adding the app to Apple TV Only then i think it will be perfect.Version: 3.1.8
✓ Update failThe latest update has made my timeline disappear so now I get motion and sound notifications but I can’t actually see what has been recorded. Bit pointless really. Please sort it out!.Version: 3.0.8
✓ What a going on ???!Unusable since yesterday’s update. Can’t watch the cameras which is the whole purpose of having them ! FIX IT NOW ! I have a detection alert on my 3 cameras but they show “offline” can’t watch what’s going on !!.Version: 3.1.0
✓ App sucksThe camera quality is great and when it works it’s perfect. But the app doesn’t work more than half the time. Always ‘initiating’ or the wheel just spins..Version: 3.0.10
✓ Loss of cross regional viewingThe loss of cross regional viewing via mobile phone makes this app redundant. No more checking on webcams at home while on the road. Having to find a computer , log on and use the web based version is a waste of time. This issue has been going in for months already. Let's get it fixed !.Version: 2.0.9
✓ Useless appDoesn't work at all.Version: 2.0.11
✓ DisappointingCan't view it outside my home network , so what is the point of this camera.Version: 2.0.6
✓ Poor way to recordWould be a much better feature if it auto records on the phone on detection. Rather than just notifying me. If I’m busy I can’t go into the app straight away. If I had an option to get the app to auto record on detection, then this app and cam would be on a totally different league..Version: 3.1.4
✓ No Support!Unable to set up on APP or computer, delivered to the wrong address and the 24/7 phone support does not answer the phone and let's it ring out!.Version: 1.1.4
✓ Doesn’t work with all TPLink CamerasUnsuitable for all TPLInk cameras, which the description fails to tell you. Pointless..Version: 3.1.14
✓ App broken after new updateJust installed the new update for IOS 14, but now the app doesn’t work at all! The app was really good before, so please fix asap, thanks..Version: 3.1.12
✓ Just crashes, nothing elseAs soon as I installed the September 28 update, I was unable to access my cameras. All the app does is crash. A shame, previous versions of the software weren’t bad. But this release is terrible..Version: 3.1.12
🙂 TP-LINK tpCamera Positive Reviews
TP-LINK tpCamera works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TP-LINK tpCamera.
⛔ TP-LINK tpCamera Problems
