Old HKC SecureComm Negative Reviews

Old HKC SecureComm App Complaints & User Negative Comments 2024

Old HKC SecureComm app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using Old HKC SecureComm? Can you share your negative thoughts about old hkc securecomm?

Old HKC SecureComm for Negative User Reviews

✓ Charge you for the app and a subscriptionThis company not only charge you almost £8 to download their app - they then charge a monthly fee for notifications - I have just been billed by my security company for notifications fees to tell me when the alarm is armed or disarmed / set off and they said it’s a charge from HKC they are passing on Total rip off avoid HKC products.Midgo70Version: 1.0.15

✓ Simple to useThe app is a bit basic but provides a simple way to arm and disarm the alarm system remotely. There are also quick options for part setting the system and remote access to other functions via the alarm keypad. The main downside is that the app/ SecureComm can take a long time to flag that the connection to the alarm has been lost e.g. broadband has gone down, leaving you exposed..MarkyMVersion: 1.0.10

✓ Please update the app!Great app and I use it daily, but keeps crashing and glitching out. Also interface takes way to long! Hkc have fantastic service and their equipment is brilliant but the app is crying out for an update!.ItspearrVersion: 1.0.17

✓ Good but could be improvedThe app works and is simple to use but just a little basic for a geek like myself. It would be great to leverage the Shortcuts app with Siri to allow phrases such as “Hey Siri, secure the house” as I’m getting into the car or using HomeKit automations so when I’m away from home (location based services) it turns the alarm system on automatically. Also, faceID/touchID would be beneficial to bypass passcodes..HardbyteVersion: 1.0.15

✓ CAUTIONIf, like most people, you put your phone on silent when asleep, and the house is broken into whilst you are away, YOU WILL NOT HEAR ANY NOTIFICATION and warning as the phone is in do not disturb and/or silent mode. This rather defeats one of the main objectives of the app and needs fixing..Fifa2000Version: 1.0.15

✓ Under developed with too many bugsMost have been mentioned already. I slso get error messages with the keyboard overlaying the OK button to acknowledge which means the app is effectively frozen. Questionable whether its worth the money..Heritage guyVersion: 1.0.14

✓ Please improve!Inconsistent, unreliable and not a great app. Does not work/connect more times than it does. It’s a surprise when the app works!.Oppo219Version: 1.0.12

✓ Latest version crashesThis app is usually very good. However the latest version crashes. I have a 6 digit passcode on our alarm system, when I enter the code the app crashes on the 5th digit. The older version didn't do this, this also happens on both my iPhone 6 and iPhone 5s both running iOS 10.0.2. Both phones have been rebooted multiple times. A quick fix would be appreciated..Young LewVersion: 1.0.7

✓ Good idea but not reliableWe purchased the app to control the alarm rather than having to use the alarm panel. The app can be slow to connect and set/unset. The biggest issue is when the alarm goes off the app becomes unavailable and can't be used to unset the alarm. This to me is ridiculous as we should be able to control the alarm form the app even when the alarm is sounding. In addition there is no support function from HKC. The app takes you through to the website but does not give support..Caz0609Version: 1.0.6

✓ Apple WatchAs others say, app is ok but a little basic. Would like it to set using Siri. But mainly would like it to work from my Apple Watch. App not yet compatible..Tabatha_xVersion: 1.0.20

✓ Outdated non functioning appWell unlike the rest of the reviewers all being HKC Employees giving great reviews I’m a monthly paying customer. The App takes ages to set and unset this occurs when connected both ends to Lighting fast broadband and 4G so it’s the App that’s at fault not the connection. Seems HKC don’t really care they take £6.99 plus the monthly fee on top for an app that I could have created in 5 minutes. Doesn’t notify on Arm and Unarm, now warning notifications on full alarm going off come on HKC get your act together..TRUTH 2 THOSEVersion: 1.0.12

✓ ISO updateThis app was working fine on my iPhone 4s until I did an software update, now it don't work..ShouldasVersion: 1.0.0

✓ Consistent Poor ConnectivityApp is good. However continuous issues with logging in means you can use it. Poor really.Lee GallimoreVersion: 1.0.11

✓ Part SetThe app looks out dated, needs to be freshened up, also find if I part set A, I am unable to part set B as you are stuck with the main screen telling you about part set A is armed, should be some way to the dashboard so can quickly set apart B, then all that’s needed is to show what parts are armed at bottom on the dashboard.Spike001Version: 1.0.15

✓ Bare minimumIt’s basic but functional. Looks old fashioned and very tired. Has none of the modern iOS features like fwce recognition or system integration. I seem to have to put in my four digit pin every time which is pretty boring Could be so much better with a refresh and some modernisation..Jon HoneyballVersion: 1.0.13

✓ Connectivity lossIt’s generally ok BUT we seem to have repeated problems with connection errors most times stating that the system has had LAN Link Fault ! Come on guys I’m paying a monthly retainer and it ain’t working perfect ! Get it sorted.Baggiebird38Version: 1.0.10

✓ Basic functionalityThe app works but is very very basic the interface needs an urgent upgrade and refresh to bring it to the times. The app also needs to integrate to home automation apple homekit,Alexa,hive, ANYTHING would be a step up. Touch authentication or face recognition would be a step up..Pkk78Version: 1.0.15

Old HKC SecureComm works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Old HKC SecureComm.