ASAP: Food Delivery & Carryout Negative Reviews

ASAP: Food Delivery & Carryout App Complaints & User Negative Comments 2024

ASAP: Food Delivery & Carryout app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using ASAP: Food Delivery & Carryout? Can you share your negative thoughts about asap: food delivery & carryout?

ASAP: Food Delivery & Carryout for Negative User Reviews

✓ Use a different appI used to loooove Waitr. I worked in Belton and used them all the time, it was easy, you could do group orders, and it was super fast. But the last month that I have used the app it has been nothing but trouble. I ordered 2 sandwiches from subway not too long ago and waited TWO HOURS for the food to get to me. When I finally got it one sandwich was stale and the other was very soggy due to the condiments. Then about two days later, giving them the benefit if the doubt I ordered Sonic. Again time went but and still not food. The grilled cheese I ordered was cold, the ice cream was partially melted- gross. Then a couple days after that my boyfriend used to to get ice cream and it too TWO hours for it to get to use. One of the items wasn’t even delivered and the ice cream was once again- half melted. Mind you I live pretty close to 3 Sonics. The only reason I didn’t just drive was because everyone in the house was sleeping and someone was parked behind my car. I honestly should have just went myself. I have only received 1 of my refunds back. And with all the refunds they have to do I really don’t know how they’re making any money. At this point I just deleted to app off my phone and use others like DoorDash or UberEats. Don’t give yourself a headache with this app..Bs44277Version: 3.15.1

✓ Don’t do itVery disappointed. I never heard a knock at the door. I just received a text that my order was left at the door. But when I opened the door.. nothing. I had texted them back immediately not knowing that it wasn’t there and got a message back that the number is only valid during delivery.. so I had no way to contact the driver to see where they were. Then of course there’s no number to call just a message system!! I called the restaurant and they said they had no number for me to contact. So I had to message them knowing there was no way I was getting food that night. I went without dinner because by that time it was too late to order from anywhere that wasn’t fast food and I have ulcerative colitis and can’t eat just anything. Then customer service has this tone with me like it’s my fault. I triple checked my address and in the comments and details out what the name of the condo was. Next day when I order with Uber eats I had NO issues. ON top of that they aren’t giving me a refund but credits instead. Nope. DO NOT DOWNLOAD. I will not be using them again. Uber eats is far superior, won’t be veering from them every again!!.Lola0991Version: 3.61.0

✓ 2 hours later and will it refund after canceledThis was our first and only time using Waitr. Mother’s Day morning, we ordered breakfast so I wouldn’t have to cook. 30 minutes passed, the driver called to let me know he was sorry and on his way. Another 30 minutes pass, driver calls to say he is on his way again. I then messaged the support on the app to ask if something was wrong since I only live 10 minutes max from the restaurant. Then, driver calls 2 hours later from the time I placed the order to let me know he was on his way and 11 minutes away. I asked him why he kept telling me he was on his way if he wasn’t really and he told me he had to drop off three other orders before mine. Soooo, with eggs sitting in the car riding around for over an hour we decided we didn’t want to risk salmonella and asked to cancel the order. He obliged. The service rep on the app then argued with me about the server “accidentally pressing the arrived at restaurant button” but I took a screen shot to prove I wasn’t telling a lie. For any customer service company to tell someone they are being dishonest is completely offensive. I have call times screen shots! I asked for a refund and the refuse. We will dispute this with our bank. Door Dash, Uber, and Augusta To Go have never done something like this. I hope no one else has to experience this, especially on a special day. Shame on you, Waitr!.CmyhappyfaceVersion: 2.3.24

✓ Poor ad and notification settingsNot sure why the settings are so different but when it was Waitr, there was an option to turn off ad and promotional notifications that actually worked. After reading the reviews, it seems the only way to actually avoid getting multiple (like more than 3) promotional notifications a day is to disable notifications entirely. Including those related to any deliveries and orders you make. It’s really aggravating to get multiple notifications a day even though I’ve disabled the promotions, but disabling them entirely from my phone settings prevents me from seeing when any orders I get are delivered or ready. Additionally, much like in the last app, I with there were a way to filter places near you by who is available for delivery or who is pickup only. It’s frustrating to have to find out after you start make the order, and the little icons with the car and bag aren’t always accurate. I end up just cancelling and giving up on ordering food after that. And yes, if this gets a response from ASAP, I do have the latest update and have even tried redownloading the app..Ben Here FourawhileVersion: 4.5.1

✓ Horrible appI’ve had more pleasant experiences using door dash or grub hub, even on the go delivery is better than waitr. I’ve had so many issues using Waitr. They don’t check to make sure your order is right, they don’t text you or let you know if there’s a delay, and when I tried to cancel my order after an hour after my order was supposed to be delivered, I got no response, until 3 hours later. Basically they just told me sorry for the delay, I see your order was delivered. Doesn’t matter because I didn’t want it anymore after waiting that long, I decided to go to the restaurant and get it myself. So by the time it was delivered, I had already eaten and told the delivery driver that I’m sorry to inconvenience her but I didn’t want the order anymore and had already reached out to customer service an hour earlier to cancel my order. She left the order on my door step and left, even after telling her I tried to cancel my order, didn’t want it, and shut the door. I’ve used Waitr quite a lot but I’m deleting the app now because they have terrible service..All the names are taken uhhhVersion: 2.3.23

✓ Ok appI basically use this app because it’s the only thing available in my area. Compared to others like Grubhub and Seamless, this app is by far the worst. But I have no other option. With that being said, the options on the app are limited. There are more restaurants in my area that should be on this app but I guess I’ll just wait to see if they show up. The customer service app is also very slow to respond or just not helpful. When you need to cancel and order after it is put in, they service is so slow or just not helpful. So warning; make sure you put your orders in correctly before submitting or else you’ll lose your money. Most other apps have a way of canceling your order that is much more efficient that doesn’t involve contacting third parties and waiting forever for a response that doesn’t arrive until after your order arrives at your door. I would have given this app a 1 star but since it’s the only app that serves food in my area, I will give it 2 stars..Shosam87Version: 2.3.21

✓ Poor service!!So I have used waitr a lot! And I will start off by saying that yes we every time we use waitr the drivers call and tell us that when they put our address in the gps it takes them past our house. And we explain where we live and that’s that! But tonight first off it took almost 3 hours for our food to be delivered! Then on top of that the driver calls me and is so rude! Told me that I was lying about where I lived! And I was wasting his time by sending him to the wrong place! He AGRUED with me about where WE lived! So after that conversation I messaged the customer support on the app! And was told that they could remove the tip! I wasn’t worried about the 4.00 I gave him! I was upset with the fact that one it took three hours to get my food and then the drive was rude! So about 20 minutes after the first phone call he calls back. And says I found your house and I’m outside with your food. But could y’all come outside and help me get out of your ditch! He wreck his vet in my front ditch. After being rude to us asked us for help! And of course because we are nice people we helped him out! But I will probably NEVER use waitr again! And like I said i use them a lot until tonight!.MadddwomeennnVersion: 3.51.0

✓ Issues Issues IssuesI have placed multiple orders through this app, and unfortunately, have been disappointed more times than I can count. I was part of a group order with my coworkers for lunch. Apparently, there were select items ordered by one person that were actually available at the restaurant, but not available on the menu until a future time, but it allowed everyone in the group to order without any notification that we would be waiting for over 2 hours for our food. Myself and one other coworker reached out through the “chat” within the app and spoke with Michael, he informed both of us that once a time has been chosen, it cannot be modified AT ALL, our only option was to cancel the order and start the process all over again, this was after an hour of the first order being placed...no thank you. With all the technology we have at our fingertips, it is hard for me to believe that they can’t modify an order after it has been placed, especially when the problem lies within the app not recognizing menu items as being available to order through the restaurant, but not their app. I know this is fact because, less than a month ago, I ordered from the same restaurant and my entree was available, but the soup was not. I called the restaurant directly and paid separately through them for the soup and they added it to my order through Waiter..Hungry with no food!Version: 3.3.2

✓ UnreliableThis app has become unreliable. I used to order food for delivery to my job once or twice a week without difficulty. Now, I can’t get the orders to go through on the app or the website. I have had to create 3 different accounts because each account stops working after a few days. The only account I can consistently log in to is the one linked with my Facebook. The other two accounts make me reset my password every time I log in. However, even though I reset the password as prompted, it continues to force me to reset the password immediately afterwards, so I can never actually log in. Support was no help with this. They responded a day later and essentially said, “we're unsure why this is happening.” This problem started about 6 months ago and has yet to be resolved. Now, with each order I attempt to place, I get an error message saying “Sorry, we’re having trouble placing your order.” When trying to order using the website instead, the order just loads forever and never gets placed. I have also had instances of missing sides, sauces, etc for which I paid extra... when I contacted customer service about it, they said they’d look into it and apologized, but that was it.... I was not reimbursed or anything. I give the app two stars because I like the layout and because they have more of the restaurants I like. If only the app were functional again... I’ve now been using DoorDash. Highly recommend DoorDash at this point..SuperShopper!!Version: 3.3.2

✓ Horrible serviceThere’s always something with this app. Either our food is very late, incorrect, the app itself is broken, unclear delivery radius, etc. Today my fiancé and I ordered food from a local restaurant that is 1.8 miles from our home. We received our food almost 2.5 hours later. This was after multiple contacts to customer service, one representative lied and stated that the food was on the way when it was confirmed later by someone else that it wasn’t. We finally got them to cancel our order and give us a refund after being told there was nothing they could do and that if we cancelled, we’d be charged for the food we still hadn’t received. We told them we didn’t want cold food, to which they assured us the food would be warm when it arrived. Miraculously, the food did end up showing up after the 2.5 hours and the ordering being cancelled. It was not even warm to the touch and the ice in our drinks had all melted. This isn’t the first time we’ve had problems but it will be the last. We’ll be deleting this app from both our phones..Lacy628Version: 3.13.0

✓ If you like cold food that takes over two hours to be delivered, this place is for you!After many attempts of giving Waitr the benefit of the doubt, I’m done. I’m currently waiting two hours for food and my last purchase took two and a half hours which arrived soaking wet, cold and I could tell it was sitting there for the entire time minus the 5 min it takes to get to my house from the restaurant. I’m not sure if they need to rethink the drivers working for them or what, but they are losing customers and money everyday. The constant change of which restaurants are in the delivery zone is annoying too. On the go delivery has the same restaurants that they deliver from and the food is always on time and hot, so it’s clearly an issue with this particular business. Update- Got the order 2.5 hours later and they told me it was the restaurants fault and as soon as they got the food, they came here. Not true, because all of the food was cold as ice, but still came out of the “heat bag”. I wonder if the owners know how terrible the service has been?.*Betsy*Version: 2.3.19

✓ Substandard!I have spent a lot of money using this app and more and I have had issue after issue with my food, Their menus aren’t updated and you will have to cancel your own order through customer service if they don’t have something that is clearly posted on the menu, ( had to do this twice with 1 order) but good luck reaching someone in customer service especially through the chat it’s almost impossible to reach someone in a decent time through that, also do not expect to be compensated in anyway for your inconvenience they don’t give free delivery or comps or anything for an error that is on them! I.e wrong menu, also if your order is wrong take a pic and upload it because the restaurants will lie especially the manager at cici’s pizza in Waco, I placed an order she claimed she made herself paid for extra toppings I didn’t receive and lied to waitr saying it had the items so I uploaded a pic of the food to end that argument, I asked for a refund on the whole order and told waitr I no longer wanted the items and wanted a full refund at this point and they only refunded the one pizza but didn’t even take care in the fact that the other pizza was wrong as well so I pretty much threw about 36 bucks down the drain because no one would eat the pizza because it was made wrong! So thanks for nothing. I will never use this app again and I don’t recommend anyone else should use it either. I’d stick with Uber eats or just go get your own food, your neighbor might be more reliable..ThespvsrVersion: 2.3.23

✓ Bad customer serviceI use this app like two or three times a week and I don’t have major problems but I just don’t like the way that their customer service is set up I ordered food yesterday and I didn’t get one of the drinks that I ordered I asked the driver did they give me another drink or just one and he said they just gave me that one so I said I ordered two and he basically just shrugged and said oh well they just gave me one so what was I supposed to do just let them keep my money because I couldn’t get in touch with anyone over the customer service chat and then two weeks ago I ordered food and they gave me the entirely wrong entrée and then I talk to someone about it and she said that they would give me an option to choose a refund or get credit on my account and I told her I wanted the credit on my account and then I guess she just ignored that and said OK well your refund should be on your car within 3 to 5 business days which I never even got the refund this is not right.RenaeeTheGVersion: 3.34.0

✓ Deleting this appI wanted to love waitr, but Finally gave up on this app after my last two orders took over two hours to deliver. Today was the last straw, though. My driver was super late arriving because she got lost. She claimed my street wouldn’t show up on the GPS. This can’t be true because uber and other waitr drivers have never had a problem, so I don’t know what the deal was. When she called me for instructions she had no clue how to even tell me where she was. When I finally received and opened the order, it was the wrong order. Waitr said my delivery driver would go back and get the right one but only after she finished another delivery. At this point, it was already an hour past my original delivery time, so I just went and got the food myself. My food (sushi) had been sitting out for over an hour at this point. Waitr offered no compensation of any kind. I had to call and explicitly ask for my delivery fee and tip back, considering there was no delivery and no driver to tip. Will never use this service again. Wait times are way too long and tonight was just a royal mess up. If I truly “need” delivery, I’ll try uber eats..BellesandbowsVersion: 2.3.11

✓ Worst food delivery app experienceAll I needed was so simple for them to change my order from pick up to delivery . I thought this app was so you could have your food delivered not so you could order to go pick it up yourself . It was my fault for not paying attention to this option but when I contacted them immediately after I saw this. They were not able to help me they wanted me to order something else and have the driver pick up both orders . I don’t think that is right if you are working on the support side of the app it should be so simple to click a button to have an order changed from pick up to delivery . They person was very unhelpful said the same thing over and over again my problem never got solved . I even called the restaurant to see if they could cancel so I could re order and since it was though the app they could not which is not their fault . For me their should not even be an option for pick up. This app is for delivery if I wanted to pick the food up I would go directly through the restaurant ..Panda071Version: 3.4.0

✓ TERRIBLE SERVICEI would leave zero stars if it was an option. I ordered food to be delivered and it never showed. I contacted customer service and spoke with two different people only to be told I could not receive a refund for food THAT WAS NEVER DELIVERED, and was never given an explanation as to what happened to my order. So I paid for food that never came AND the customer service people did NOTHING to assist me in any way. They condescended me about if I had checked my front door, as if that isn’t the first place I checked after I checked the app and saw my order was marked as delivered. I immediately messaged customer service but was only told “no refund available have a nice day.” THEN I saw my neighbor a few houses down and he explained it had been dropped off at his door step so he ate it. Which made matters worse because I left a detailed description in the delivery notes that we live in a PINK house and even detailed the cars in the driveway. His house is completely WHITE and does in no way shape or form fit the description of the house I left. So over all, customer service could careless, dont expect a refund for food that disappears or explanation, and the drivers are terrible..MarbleGlintVersion: 3.17.0

✓ Great service, trash appThe service itself is great. The drivers are friendly, I get a text when my food is ready so I know roughly how much longer it’ll be, etc. They take a long time sometimes but that’s just life. The app itself though? Holy crap it’s bad. It’s slow and laggy, and responsiveness is seemingly random- I’ve had times when I tapped the same thing five or six times in a row before it responded, times when I was trying to scroll and it selected the option where I touched the screen, times when I select an option and it doesn’t respond for several seconds, and more. And yes, these are problems with the app itself- they exist on all devices I’ve used it with. Additionally, the ui itself is bad. You have to log in *every time* you make an order unless you do so practically every day. The keypad doesn’t have a “done” or “finish” option, which can make it difficult to use the “special requests” text box- the keyboard covers up the “Submit Request” option so you can’t submit it, and you can’t get rid of the keyboard..Goodpie2Version: 3.0.17

✓ Horrible, had to pick up my own food.I placed an order for pizza at 8:00, said estimated delivery time was 8:57. It was 9:15 when there was still no notification of my food even being on the way or any update of when a confirmed driver would be there. I did a live chat with Katherine where she inevitably lied to me saying 1. A driver was on the way. 2. Their may be traffic due to Mardi Gras and streets are busy. It is a Monday night in Metairie where there are absolutely no parades scheduled. So at 9:30 I ended up having to go pick up the pizza myself - which defeats the ENTIRE purpose of this app. Ordered the pizza at 8:00. 10:13 I receive a call from a waitr driver asking if I got my order, seeing as she was just notified about the order at 10:00 and realized it was 2hrs last the time I ordered. When I told her the situation she said “oh okay I just wanted to make sure you got it, cause sometimes people end up picking it up”. Again, defeats the ENTIRE PURPOSE OF THIS APP. low quality, not user friendly, poorly run. A driver isn’t even confirmed when you order your food!!!!! Save yourself the trouble and do Uber eats..Googoodoll1965Version: 3.4.1

✓ TERRIBLESo earlier today I used their services for the first time at work cause it’s been recommended to me by my coworkers. At my work, the rules are that if you work 6 hours or more, you get two 15 minute breaks. Well I was working 5 hours so I only got one 15 minute break, which is fine, I’ve done that before. I forgot to pack my lunch so I used the app. I ordered one plate of sushi with a side of teriyaki sauce from a sushi place in my town. Since my break was at 12:40 I set my delivery time to be at 12:35 so I could get it right before my break. For some reason, 12:35 came by and went and my order still hadn’t come by. I couldn’t reschedule my break since all the other times were already filled. I had to go to the break room and just sit there without eating any sort of food. Finally, at 12:54, my manager said over the headsets that we have that my order had finally arrived. I had literally one minute left in my break so I didn’t even get a chance to eat it at all. And it was almost 20 minutes late, which is honestly ridiculous. And on top of that, the teriyaki sauce that I paid extra for WAS NOT EVEN IN MY BAG. So I had to wait until the very end of my shift to eat my food that I paid for. By that time, it was soggy and cold. So I will absolutely never EVER use their services again since they are so unprofessional. I will tell all of my friends and family about their poor services so they know not to ever use it again and waste their money..Jen252500Version: 2.3.23

✓ THE WORST SERVICE EVER.I live on a military base. Waitr and uber are the only ways to order takeout here. I gave waitr MULTIPLE chances to do good because a friend recommended them over uber. I tried 4 times and EVERY SINGLE TIME they screwed something up. When my order for pizza was over 45 minutes late and arrived cold and also wrong (which was just a pepperoni and they brought cheese) I contacted customer service and they would only refund me the delivery fee which was like 3$ compared to the 15$ meal that wouldn’t get eaten because it was cold. Then tonight was the last straw. I scheduled an order for 20:30. (8:30 p.m) I did so at 16:30 (4:30 p.m) PLENTY of time in advance. At 8:30 p.m I got a message saying my order would be late and arrive at 9:04 p.m I was unhappy but didn’t care because I usually go to bed at 10 anyway. Then at 9:04 I checked the app and it was still preparing so I called the restaurant and my order had been ready since 8:20 p.m. the driver never came to pick up my order and they couldn’t get ahold of them. The store closed at 9:30 p.m and because of corona virus I could not leave and get something to eat so I will not be eating tonight. This app is ridiculous and has screwed me over multiple times I will never use it again and will use uber eats from now on. I’m surprised I even got my 15$ back. WORST SERVICE EVER!!!!!!!!.ZachowennnnnVersion: 3.7.1

✓ Worst food service everI ordered my order at 11:40AM from a cold cut Mexican shop. Their food style is very similar to chipotle’s and it takes about 5 minutes to make. They told me my order would be ready by 12:36pm. I thought the delivery time was a little long because I personally work for Uber eats and it never takes me a 40 minute commute to pick up and deliver food within 10 minutes from each other. 12:36 approaches and I notice on the schedule my food isn’t even done being served or left the restaurant. I messaged the live chat at 12:45 to cancel and they told me they couldn’t due to my driver being at the restaurant and quickly exited the chat so I couldn’t respond. I did another chat so I could inquire about WHERE the driver was since they said he arrived at the restaurant but the schedule hadn’t been updated. They kept stalling and refusing to respond to the chat. It wasn’t until I alerted the agent that refusing to refund my food will force me to dispute this charge and advise others about the fact they charge you for undelivered orders. They then decided to honor my refund request. After getting it situated at 1:09pm I got a text “ Waitr on the way.” But they told me on the way 30 minutes prior?.Googoo18Version: 3.3.2

✓ Horrible customer support and delivery timeWorst customer support ever. They don’t reply to you even in 12 hours. I received my food 1hr 30 mins late. My food was sitting in the restaurant for 1 hr. The restaurant was literally 7 mins away from the house. I had to order through the app because my car wasn’t with me. The waitr app representative picked up my order after 1 hr and delivered me the cold soggy food after another 30-40 mins !! Doesn’t make any sense. I agree it was raining yesterday but the rain stopped 45 mins before I received my food when the waitr rep already picked up my food. Also when I asked him, he said he was assigned the delivery only 30 mins ago. The waitr app should pause or make the app unavailable when it rains in the area and not let people order. Apart from that the horrible customer service, they never replied to me. I wanted to cancel the order and get a refund. They honestly don’t even care to reply. So I just paid around $10 in tip and service for a $10 plate (paid $20 total) and received some cold soggy chicken plate sitting outside for 1.5 hr which can definitely make you sick. Its not the first time I have experienced such carelessness with this app..RmitraVersion: 2.3.23

✓ Never using Waitr AgainMy family and I tried to use Waitr for the first time to order dinner. The app said the food was delivered and nothing was ever dropped off at our home. I reached out to customer service and was told the food was still on the way. When I asked for an ETA, I was told a time that had already past. Again I expressed concern that the app said the order was already delivered and Customer Service just thanked me for my time. After more time passed, I reached out to Customer Service a second time and they could not tell me what happened, but just said the order would be refunded. At this point, it was over an hour after the food should have been delivered and we were stuck with no dinner plans late at night. This was incredibly inconvenient and still no explanation regarding what happened to our order. I am incredibly disappointed and will not be using Waitr in the future. Hopefully this helps others not have to experience the same disappointment that we did. I am only giving one star in this review because there is no option to submit a review with zero stars..Will Not Be ReturningVersion: 3.48.0

✓ Updating my review. Still 1 Star.After finding out, if you can reply to replies by the app developers, I’ve decided to remove my initial review so that I can respond to their reply. my initial review was mainly a complaint about the fact that the app over inundates you with notifications and offers sometimes two times a day, for an app that I never even used. I simply downloaded it for a client. I left it on my phone, forgetting about it, and noticed that I was getting banner drop down notifications while I was going through my busy day working. Knowing that the only resolution is to disable notifications all together for this app, I was instantly annoyed. I mean, generally, with food delivery apps, it’s pretty important to have to get the notifications on where your food is and what’s going on. And for some reason, none of these apps put an option in their settings to disable promotions and notifications. ASAP is another one of those because I looked for the setting, and there wasn’t one. Their reply to me earlier today was that they were sorry that I didn’t enjoy the app, and then they suggested that I disable notifications in my iPhone settings to fix the problem. Well again, isn’t that kind of the purpose of the app? I mean, if I disable notifications, I don’t know where my food is, or when it’s going to arrive. So that seems to be a big problem. Hey ASAP, put a setting in your app that allows for people to disable, unnecessary notifications, and promotions..Schizm00Version: 4.3.0

✓ Crappy serviceSo I ordered from Jersey Mike’s in Longview TX, after about 30 minutes my order still said sending to restaurant. So I attempted to message through the app for help and didn’t get a response for an hour. In the mean time I was on hold with the help lone which never picked up to help me. After that I stayed on hold while driving to the restaurant to get my food myself because I never got ahold of anybody to cancel my 40 dollar order. Once I got there the restaurant wasn’t that busy but they acted as if they where slammed. So the issue was that they were not entering their received orders. So I waited there for about 30 more minutes on my food for the family. All of this could have been averted if WAITR would have just answered me in a timely fashion, but instead of losing my money I had to wait forever and drive to get my food. I emailed WAITR and they refunded my delivery fee of $5. That’s it. I called again today to see if they would do anything else to keep me and my family as a customer and they wouldn’t do anything. So I will never use this crappy service again. I will try out UBER eats instead!!!!.Mulk1Version: 2.3.11

✓ DreadfulNo way to get updates about order status. Last night I ordered food and 1.5 hours later the app still said “preparing your food.” Called restaurant and they said my food had been ready for 45 minutes and was sitting there boxed up, but they had no word from the Waitr driver. So I went and picked up the food myself and of course the food was cold. The driver did call but it was about half an hour after I got back home and had already finished the meal. This is the second time this has happened. I emailed and chatted with their customer service via the app earlier this morning but I have been unable to get a response yet, and they do not have a phone number to call so you just have to wait and wonder when they’ll get back to you. Also, the app does not provide an estimate of how long an order will take to be delivered until AFTER you place the order. People make decisions about their food based on how long it will take, much like waking out of a restaurant when the hostess says the wait is over an hour and they decide to eat somewhere else. It’s very basic but this app forces you to place an order and then cancel it when you realize it’ll be two hours for your donuts to arrive. Nobody waits two hours for donuts!! I will not be ordering with Waitr again, they just do not have their stuff together. Uber Eats is out of Waitr’s league, and I so miss having that available since moving out of a big city. Sigh..Beagle2k9Version: 3.3.0

✓ Rip offI ordered food through the app for the first time to try it out and so I would not have to drag my kids out to pick up something to eat. 45 minutes roll by and the restaurant calls me and says my food had been sitting a waiting for 15 minutes and no one had showed up to pick up the order and they were going to close in 5 minutes. So I loaded my kids up anyway to go pick up the order before they closed. 30 minutes after the restaurant closes I received a notification saying that the order was successfully delivered and was charged the full amount including delivery fees and the 20% tip that I added when ordering. I contacted them throw messenger to let them know what happen and instead of issuing me a refund they stated that the driver said I picked it up before he could get there. If the restaurant contacted me to let me know my order had not been picked up I’m sure they tried to contact them as well with no luck so how is it ok to charge someone a delivery fee and tip for a service that was not rendered. I will never use them again it was a horrible first experience and they did not even try to rectify to situation. I really never complain about thing but this app is a joke from now on I will use Texarkana take out their service has been spot on for a long time now..LW😡Version: 2.3.21

✓ Terrible driversWaitr apparently doesn’t encourage their drivers to do a good job. The last straw was when a driver left with my food after one failed phone attempt when delivering to my workplace. Took the food with him instead of trying to get it to me. No food, no refund. Customer service will block you if they don’t feel like dealing with it. The drivers will also call to tell you the “restaurant” is late prepping your food or that a “malfunction” with the app will show it’s delivered before they get to you. In reality, they are picking up at multiple restaurants for multiple deliveries and escape internal quality measures by logging the food as delivered. The food often arrives cold, soggy, and in one of my cases unidentifiable from rough handling. I get that a service like this can’t deliver food that is restaurant quality, but considering the inflated menu prices they use it should be a lot better. I closed my account, deleted the app. Don’t waste your time and money on this garbage service. Gotta love the developer “responses”. You know what kind of service you’re dealing with when they have to have pre-written generic responses for all the 1-star reviews. I really don’t think these people want to fix anything, just take what they can get until they go under. They aren’t even trying to hide it very well..I'm Pickle Rick!Version: 4.7.0

✓ Exactly What You Would ExpectWaitr is exactly what I expected it to be, and that’s not a bad thing. Waitr delivers from many different restaurants in your area, in a relatively timely manner. Yes, of course, you will be paying a premium for this service. ($5.00 + Gratuity on top of your order) This however, is almost negligible on account of the convenience of not having to leave your house. The only reason I didn’t rate a full 5 stars, is because there is definitely room for improvements, ex. Speed of service, lower premium, and or including the tip in the price so the under-paid delivery drivers are guaranteed the tips they deserve. 8/10! Update: While not reflective of the entire company, my last driver was extremely rude. There is no way to report this apart from directly messaging their support. They could really benefit from a rating for every driver. That may encourage the drivers to be more courteous when delivering to customers. Also, my order is frequently wrong, though I believe this is more of the restaurants’ fault than Waitr’s. I’ve removed 1 star for these reasons. 6/10.XxC0D EXP3RTxXVersion: 2.3.21

✓ A disasterI’ve used Waitr a handful of times and I haven’t had many great experiences. Recently I ordered food from Subway and it took almost 2 hours to get my food. I called subway twice and they let me know the order was ready to be picked up even though it still said “preparing order” on my app. I tried to reach out to customer service multiple times and never got a response. The order was placed at 7:41 the food was picked up 5 minutes before the restaurant closed at 9pm and still didn’t make it to my door before 9:30 despite the restaurant being so close. Naturally I ordered food from a different subway thinking there was a technical issue and I would get refunded because it didn’t look like my food was coming. My mistake. I placed that order at 8:30pm and that order wasn’t delivered until after 10pm. (The restaurant closed at 10pm) I again reached out and got no response from customer support. I left my number and email and they’ve emailed me twice asking for my information but never responded when I replied. I ordered with them a month prior and only one of the two items went through so I got my food but my friend didn’t. I will surely just go pick up my food in the future. The headache isn’t worth it..Bets-Rod890123Version: 3.36.0

✓ Subpar delivery serviceI have used this app for some time now due to it formerly being the only food delivery service in my area initially, and it has consistently found ways to overcharge users. While I admit this issue may have already been resolved since I experienced it, I stopped using the app frequently when I realized they were consistently charging more for food items than the restaurants themselves charged, sometimes up to $3 more per item; plus they were still charging addition off the final total for service fees. Once I realized this I stopped using the app. I had to come leave this review today though, as I decided to give it another shot and order a coffee from a local coffee shop to be delivered to my place of work. However, upon getting to checkout with a single latte in the cart, somehow the Waitr service fee was a whopping $9, and this was a completely separate fee than the driver’s tip. No way I’m paying this app more than the local coffee shop would make, or more than the driver would get in tips..Jajones2694Version: 3.49.0

✓ Customer serviceI’ve been using this app since the day it came out. As it is such a great concept, the customer service is AWFUL. I have a set time for my lunch, I ordered 2 hours in ADVANCED and my estimated time was 1:14, I did not RECEIVE my food until almost 1:30. My lunch is from 1-2 giving me only 30 minutes to eat, which wouldn’t be bad if I didn’t work for a doctor. Now with that being said I had messaged about my food around 12:30 just to check and get updates because it did not update about my food being prepared, I did not receive any information about this from any workers. When this app first game out it was fast and very efficient. Now, it seems to be more of a pain than it is helpful. I would honestly give it 2 stars but since I’ve had such great experience in the past that’s the only reason it’s getting 3 stars. Maybe you should think about the workers, communication and transportation more..JennNicBDicVersion: 2.3.23

✓ HORRIBLE SERVICEI do not suggest this app at all. If I could give it 0 stars I would. When I say service, I mean customer service. I accidentally place two orders back to back because the app froze. I contacted customer service through their chat and they 1) couldn’t cancel it on their end. Had to try to call the restaurant to cancel the second order. 2) said because I didn’t catch the mistake in 5 mins I couldn’t get a refund. 3) weren’t understanding. I wasn’t asking for both orders to be refunded. Just one cause I wanted my food still. But they weren’t understandings treated me like I was trying to finesse their system when I genuinely accidentally place two orders. Do not use this app. There are so much better ones. Their system is obviously out of date or old or something because it is ridiculous that they didn’t have the power to cancel an order when superior food delivery apps do. Ended up paying $50 for a $25 order. And it’s not like I can save the second order for later... because it won’t be good later. I do not suggest this app at all. Will not be using again..Quiana28Version: 3.21.1

✓ Used to be good, now a dudThis was our go to with a newborn on a “date night”. Now it’s been problems. One night out order was hours late and cold due to a “system update” that caused the drivers to not be able to see new orders. It arrived cold finally but the company didn’t move to rectify it that evening. A credit was issued but it was poorly communicated the next day. My next encounter involved an order where included instructions to call when close so I could meet him outside to revive the order and thus not wake my infant. Additionally the restaurant selection was noticeably less than before. He never got the instructions from the app because he didn’t check his messages. Well he then proceeded to crash into a neighbor’s yard because he thought it was my place. I get that mistakes happen but there should be some sort way to contact the driver if there isn’t a response to the messages. The ensuing commotion of police and a tow truck woke up the baby. My order was on time so there was that. Which brings me to today, the app was updated and it doesn’t work. Before there were minor UI problems that made for annoyances. Additionally your login didn’t persist between uses. Now it gets hung up on asking for your location and won’t let you do anything else. Looks like it’s time to try another similar service..Cap'n FailboatVersion: 3.3.1

✓ DO NOT USE! The absolute worst food delivery appI have used this app several times to order food. Each time, I have experienced some sort of issue.. whether it be that my food arrives extremely late and cold (which I understand may not always be in Waitrs control) or whether my food does not arrive at all! On more than one occasion, my food not been delivered at all and I was still charged! Also, not too long ago, my pizza was delivered and when I opened the box, the pizza was literally in the shape of a ball because of how poorly it was handled during the delivery process. What’s worse, is that you can’t even speak to customer service over the phone. Good luck trying to reach out to them. The customer service messaging feature is absolutely ABYSMAL. When you send an inquiry via message, you are told that your request will be seen within five hours. While this app may still be fixing whatever technical bugs it has, I am not alone in saying that my experience with this app has been absolutely terrible and I would advice customers to use another food delivery app..MariyahxoVersion: 2.3.23

✓ Terrible first experienceI tried contacting customer service and it wouldn’t let me. Instead it gave me an email to send my feedback to so I sent an email of my experience and I immediately get a message back saying “this email does not exist”.... So I’m writing my experience here instead. We used waitr for the first time ever last night. We ordered our food from a restaurant that was only 10 minutes away so that we would get it more quickly. Once ordered, the app said it would take approximately 57 minutes to receive our order. It was actually 1 hour and 10 minutes before I food was even finished preparing and on the way. Once it was on the way we thought for sure it would be here in under 20 minutes since the restaurant is 10-11 minutes away from us. We ended up waiting another 40 minutes. We honestly thought we had been scammed and contacted customer support letting them know we still had not received our food and customer support let me know that the driver had just arrived at our location. I will say the driver was not rude or unpleasant in any way but 1 hour and 50 minutes was a ridiculously long time to wait for our food from a restaurant that was so close to our location and when we received it it was definitely on the colder side. I hope this is not what a usual experience with Waitr is because it was very disappointing..Mkg5617Version: 3.42.0

✓ Worst food delivery service everI ordered over $70 worth of food for my family through waitr and was quoted 45 minutes until delivery. 45 minutes went by and the driver still hadn’t even gotten to the restaurant. i tried messaging customer service twice and even called the customer service phone number. i was caller 15 so i requested a call back. an HOUR later (so a total of 1.5 hour wait time) my food was finally delivered and i still had not gotten a call back. The food was ICE COLD and literally spilled ALL over the bags. the driver did not apologize for the delay, he actually didn’t say but two words. I tried calling the customer support number again and was called number 32 - i was not going to wait for that. Still hadn’t received a call back from the return call request either. I got fed up and decided i’d sit on hold. I’ve been waiting to speak to a rep for 45 minutes now and still nobody, still no call back, still no message back. nothing. i will NEVER be using waitr again. do not waste your time or money like i did!!!!.RsilveyVersion: 2.3.21

✓ Service used to be great it’s now horribleI used this app faithfully for years but the service is getting ridiculously bad. I have had a problem with just about every order I have tried for the last two months. Today I didn’t get half my food messaged immediately thinking guy might have it in the car or something. They go straight to offering a refund. I say I would just really like the items they can’t do that. Giving me my money back for the six items I didn’t get isn’t customer service that’s the legal thing to do. I have family here from Hurricane Ida and after working cleaning out their home all weekend we are dead on our feet but really wanted some breakfast. Telling two of the people no breakfast for you is not really and option. This is the last straw with this app and this service. I’ve looked over the higher prices than the actual restaurant for the convenience factor but this is no longer a convenience it’s a gamble. And 50% of the time it’s either wrong or they just cancel the order and swear they called you.M_SkimmyVersion: 3.51.0

✓ I will NEVER order from Waitr again!!!Sometimes it’s easier to have things delivered on a busy day to save time and fight the lines. I’m even ok with spending the extra money to have it delivered and I always leave a tip, but today that changed. I ordered 2 meals from chick-fil-a for myself and a co-worker. After we got our food, we noticed my co-workers sandwich wasn’t even in the bag (and yes I ordered the meal not the entree)!!😡 I called Chick-fil-A and they told me I had to call Waitr because they driver had confirmed everything was in the bag. Ok first, it’s Chick-fil-A’s fault for not paying attention and putting everything in the bag (which they’re usually good about), second it’s the drivers fault for not noticing that she didn’t have everything her order called for in the bag (her job is to make sure she has everything and drive it to the correct location), third it’s my fault for not noticing it sooner. Lastly, it is IMPOSSIBLE to get in touch with Waitr for instances like this!! It’s like they don’t care and have even removed their policies for dealing with these situations because instead of having a number to call, you have to submit your problem to an online chat where you have to wait for a response for who knows how long!! When you call the 800 number in their privacy policy it literally tells you no customer service representative are available. For these reasons, I WILL NOT be ordering from Waitr again. What a waste of money!!.Ecw14Version: 2.3.23

✓ WowSeriously ticked off because I ordered a catfish poboy from a gas station that’s literally 3 miles from my house. I should’ve just drove down there and picked it up myself, but I have a 10 week old infant that I wasn’t trying to get out of the house. When I first placed the order it said it was going to be over an hour before it arrived, which I thought was weird because I go there all the time and order food and it takes maybe ten minutes to cook anything on their menu. It’s been almost two hours and my food still isn’t here, I called the gas station and they basically said that the driver took so long to get there that my food was going to be cold, but he just picked it up and is now on his way. There’s no way for me to get a refund without screwing over the restaurant, it’s not their fault. The driver shouldn’t have accepted my order if he was too far away to pick it up while it was hot. They should have some kind of option to hold the order so the restaurant doesn’t make it way before the driver can get there. This is stupid..Slynne97Version: 3.9.0

✓ Horrible ServiceEditing yet again: Yet another order late due to Waitr and not the restaurant. Meaning it was cooked on time but cold when it arrived. Officially done with this app. Editing to reiterate my earlier review. I hate that I even continue using this app but there really aren’t any other options for delivery in my area. Our dinner tonight was once again late by 45 minutes, cold and half of it was missing. All Waitr offered to do was take the missing items from my bill and refund my delivery fee. The entire order should have been comped considering I had to reheat everything in the microwave and ended up without enough food to feed my family and resorted to whatever was in our freezer. In my last 5 orders, 3 have been late (one significantly) and 1 cancelled bc the restaurant didn’t acknowledge. Instead of calling the restaurant, they called me to ask if I wanted to wait or cancel...it took the same amount of time that calling the restaurant would. I use this app mostly bc I am in meetings all day and the timeliness is extremely important. I’ve given this app more chances than I should have. Deleting now..KatieG1234566Version: 2.3.21

✓ App MalfunctionI used Waitr all the time at work and I did like the app until my son ordered. My son put the app on his phone and ordered smoothie king but didn’t no it closed at 8:30. But he placed the order anyway. It said successful but then said it was closed. Usually the app will tell u when the order is put in, processes, picked up, and delivered. But didn’t for him. So I told him to order something else. When they where waiting the app said the other order was being picked up. Then we got a knock at the door and it was smoothie king. My son came and told me that we only got smoothies not what we ordered. I told him to go y’all him that it was wrong. The driver to my son to call and they will refund my money back. I called them and was told I can’t get a refund because it was from two different places but I couldn’t reorder for smoothie king cause they was closed. I was also told because it was over $50 they can’t refund my money and can only give me the delivery fee which is nothing but $10. I would not have ordered from somewhere else if I knew the first order was on the way.😡😡😡😡😡😡😡😡.Y.ThelmaVersion: 2.3.21

✓ Horrible! Seriously, save yourself the trouble.I have had multiple problems with Waitr, and I guess it’s my fault for giving them multiple chances instead of quitting. But I will no longer use Waitr and I urge you not to use it if you’re considering it. On one occasion, my food was 45 minutes late and was COLD when I got it. On another order, the restaurant let me place an order and pay- after 1.5 hours, I wondered why my food was still being “prepared”. I called the restaurant to find out why, only to realize the restaurant was closed. It took hours before “customer service” responded and it was days before I got my refund. Finally, today, I am currently waiting at 1 hour past my delivery time. Once again, their customer service is nonexistent. Their customer service message line is horrible. It’s so hard to get your money back for problems that are Waitr’s fault. And don’t expect your food to be even remotely warm. Being a nurse, I can’t always leave for lunch. But I will have to stick to having someone else go get the food for me, such as DoorDash or another service..Kr1757Version: 3.3.1

✓ Done with them.I posted a 5 star review with extremely positive feedback here in July last year. Now, things are the complete opposite. The last 6 orders placed have ALL been 30 mins to 1 hour LATE. We've had to cancel 2 orders because they were over 1 hour beyond expected delivery time. We kept trying, different times of day, different restaurants. Every single time now, it's an hour delay & the only response from Dillon with waitr customer service? "It was delivered within the designated time frame." 2 hours to get something delivered from 5 miles away? We realized how dumb it was & attempted to cancel the order & just go get it ourselves but you can't! If you try to call, they don't call back for an hour, if you message them to cancel, no response to cancel it for 24 hours! The delivery service in the Covington, LA area is HORRIBLE NOW. If it's going to be 3 hours, fine, tell people so they can order at 3 PM to eat dinner by 6 PM, but don't say it'll arrive in 45 mins or 1 hour & show the time then 2 hours later, say "your order is delayed". My review was extremely positive a year ago, not now. We will not use waitr ever again..BrandybelleVersion: 2.3.23

✓ Horrible customer serviceI recently had an issue with my order (restaurant didn’t have an item) and through 2 different “customer support” people, I was told to just place the order again and it would be delivered. Excuse me? You want me to pay for TWO orders, TWO delivery fees, and TWO tips? I was assured my money would be refunded in 2-4 business days. I was on my lunch hour, hungry and didn’t have a choice. My food took over 45 minutes to arrive...from a restaurant that was less than a 10 minute drive from my location. I was unable to eat my food right away. Fast forward almost 2 weeks later. Still no money and have talked to 4 or 5 different people. The latest promise was 6 business days. Well 6 days have come and gone, and still no money. I use Favor now and absolutely love them. They even reward customers with free delivery weekends as well as discounted deliveries. Plus the runners for Favor are a hell of a lot more professional and efficient. So save yourself from being robbed and do not download this app. Go with Favor instead..RemicFlacoVersion: 2.3.17

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