Factor_ Prepared Meal Delivery Negative Reviews

Factor_ Prepared Meal Delivery App Complaints & User Negative Comments 2024

Factor_ Prepared Meal Delivery app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Factor_ Prepared Meal Delivery? Can you share your negative thoughts about factor_ prepared meal delivery?

Factor_ Prepared Meal Delivery for Negative User Reviews

✓ Terrible unreliable app!Charged for meals that was skipped regardless of however the app says skipped. Customer service a joke, says it was not skipped and I’m still waiting on supervisor to call on this issue within 24 hours now it’s 2 weeks! I even demonstrated with customer service over phone that the following weeks meal says skipped asked if it was skipped on their end they said no I should close app and reopen it. I did it three times before it reflected that it was NOT skipped. Ridiculous how is a customer to know that there is a discrepancy between what they see in app to know to reboot app several times. Terrible service when I noticed that my food delivery was not skipped the next morning less than 8 hours from deadline as I was trying to just go ahead a skip the following week they couldn’t help to stop the delivery- thus my food was delivered when I know I skipped it because I knew I was going out of town for 2 weeks it sat in front of my house picked over by who knows deer, raccoons, dogs, etc., Unfortunately I can’t trust this company..Real RemiVersion: 1.109.0

✓ WebsiteWon’t allow me to save meals as I go. Must have all 8 meals at once. Very annoying as family is not all together often..#Busy mother of 4Version: 24.14.0

✓ Meals were never deliveredI was super excited to try factor75, as I felt that this service could be a great fit for my lifestyle and I was interested in pursuing a meal delivery service full-time as I work extremely long hours. My experience with factor75 was terrible. My food was never delivered to me, although my app said that it had been successfully delivered. I reached out to customer service twice and was told both times- “the app is incorrect, your food is shown to be in-transit, not yet delivered” although neither of them could tell me when my food would arrive. I finally reached out a third time and explained in detail what the situation was and how unhappy this entire ordeal has made me and was given a refund and credit on my account. I did not purchase groceries this week as my factor75 order was meant to cover my weekly food in both sustenance and cost. I am thoroughly dissapointed in this entire experience and cannot say that I would ever recommend this company to anyone looking for a meal delivery service..KvllisVersion: 24.12.0

✓ Shipping IssueThere was an issue with my first order which delayed shipping. On the day after it was to arrive I checked the tracking and it was still in Illinois. It had at this point been in shipping for over 24 hours and by the time it got to be would be over 48 hours. I called to ask if they would be sending a fresh box and was told my box would be “fine” because they pack it so it can stay cold for unexpected shipping issues. I said I’m sorry I don’t trust that it’s Summer where we have had multiple 94* or higher temp days and the box is still multiple states away…. I’m not eating that food when it gets here. They tried to argue and tell me it would be fine but I really question a business that would let customers eat food that has been in transit for over 48 hours in summer heat with ice packs only to keep it cool and safe. Really disappointed I was looking forward to this service. I did get a full refund but the fact that they find it acceptable to let customers consume food that has been in shipping for that long raises a lot of other questions..Mojo_NyxinVersion: 1.117.0

✓ Awesome product, terrible customer service.I’m about to begin my 9th week ordering these meals. I’ve enjoyed the service, you get high quality Whole Foods, they provide good and convenient nutrition. I opened my breakfast meal this morning and found that the packaging was damaged and the food wasn’t sealed. I thought to myself “no problem, I’ll have to cook an extra meal this week, but that’s ok, I should contact customer support to get this one meal refunded. The customer service button in app opens a webpage their generic website without my credentials. On the third try I found the right combination of account name and password, and opened the customer service. After navigating an automated self help tree they said they would put me in touch with a live agent and that “if you navigate away from this page or if your phone locks the conversation will end”. Well, I sat around trying to go about my business while tapping my phone screen once every 29 seconds so I don’t get disconnected and failed around the 10 min mark. customer service is purposely designed to discourage customers. I’d really appreciate being made whole, I can’t imagine it will happen. I can’t recommend this product when the factor meals aren’t always perfect and their customer service is essentially a dragon in a castle defended by a moat..MalocarneVersion: 1.109.0

✓ Great food bad business practicesI’ve been a customer for a long time now. The food is ok and it is pretty cheap. Here is my problem. My credit card was stolen and as banks do they only give you a provisional amount back until the stolen charges are verified. I started on a Thursday (they run your card at 11:59 midnight on Wednesdays). I wrote them Thursday and Saturday and Monday with no response. I waited and received a provisional credit on Wednesday. On Thursday morning I look and they ran my card again for the following week. When I wrote them again on Thursday they magically respond and say that they are sorry that I’m leaving and that they cancelled the subscription. But as far as the money that they took out, it was too late nothing could be done about it. That was an incredibly calculated way to take my money. Wait until after it’s charged and then respond. Additionally you can’t cancel from the app and so you are forced to email them. So when you decide to quit make sure you respond at least two weeks in advance. They have now lost someone who orders weekly annually over $120 charge. Considering the cost it took to get me as a customer (advertising) it seems like bad business model to email people only after they take your money. They must not consider simple ways to avoid attrition..TallsexyguyVersion: 24.10.0

✓ Food is great with distribution problemsSo I will start with the good. The food is really good and the ease of making a great dinner is perfect. Two minutes and you have a well balanced delicious meal. Now for the down side. After being offered a special deal, I ordered. Two of the meals were free. Long story short, my delivery was missing two meals. And of those that did arrive two of the meals were wrong. I called. They did apologize and say they were short that week. I received an ok credit even though I would have just preferred they get it correct. They assured me it wouldn’t happen again the next week. Well the next week it did. They shorted me two meals again. I was disappointed. Of course I called. This time the credit they offered was much smaller and I had to argue to get them process a refund instead of a credit towards future meals. So they offer a great deal but don’t follow through. And it is not fun calling to hassle with getting a refund. They need better distribution management and then I would definitely recommend..Pam's MuzikVersion: 24.10.0

✓ “chef” made is generous..“chefs” created the recipes, in the way that subway sandwiches employs “artists” to make their sandwiches. i ordered factor for 13 weeks, some of the meals were edible enough to eat and i would say find pleasant, especially during a time where i didn’t have energy to cook. the flavours are so monotonous i had to take a break while eating my last meal from them to write this review. so many of the creamy sides were WAY too creamy, you get something that’s finally properly seasoned? overseasoned to the point of bitterness. garlic green beans? it would be green beans with over a tablespoon of canned chopped garlic. please. PLEASE. we deserve better..Anon1762534Version: 24.16.0

✓ Misleading promotionsIn CAD. 6 free meals including the first delivery my a**. You get 6 meal for 67.45$ instead of 100$ So yeah, not exactly as they say. Let’s forget about the discount, 6 meals - 100$ 16.6$ each meal, with the delivery included. For 16.6$ you can go and get food anywhere, pretty much anything. Thai food, soups, burgers, pasta. The value is pretty close to just getting a really fresh and delicious stuff on demand(if you’re not lazy picking up on the way from work. A better advice? Learn cooking. Cooking fast and good doesn’t take too much time, I do it often. You cook once for a few days. Breakfasts are easy to make. Save yourself some $$. Let’s do the math, 7 days a week, if you eat 2 times a day using the service, it would be 14 meals so 200$ 12 meals + 30$ for 2 = 230$ a week to eat 2 times a day(approx) I go and buy stuff in bulk and get whatever I want and never exceed 400$ a month. With this, it’s like 230*4=920$ a month to eat this questionable food twice a day. I’m not even talking about the delivery impact on the environment… forget that. All in all, cook yourself, get nice fruits, veggies, nuts, make some steaks, salmon, about 400-500$ a month for a person including breakfasts, snacks and what not VS 920$ for this “food” 2 times a day. Umm…. Say, you don’t have time, it’s still better to go out for food. I’m not talking about expensive restaurants or fast food. There are alternatives within this budget. Oh yeah, they may screw you over and tell you to read terms and conditions in the end😂 Thai business model should not exist. Wasteful, expensive, inefficient and the quality is questionable. But that’s a different story and my personal opinion. Feel free to ignore..LexaugdVersion: 24.14.0

✓ Live that nursing home life today!Factor is for people who want bland food that is calorie controlled. Literally every meal tastes the same. I’ve been ordering it for 4 weeks and have never seen a shrimp or prawn that is prominently featured your videos. Most of the salmon meals are sold out before you even get to see them. There’s a few interesting meals like the butter chicken, but it’s -1 on the spice scale. It’s like eating chicken with a buttery sauce that apologizes to you for being too spicy. Factor has so much opportunity to be a super useful and interesting meal service but they’ve gone the vanilla route and now it’s all a little awkward. People like calories. Do a jambalaya… and make it spicy. I bet your robot board of directors won’t like this but just feed them some oil and sprockets and make food that your subscribers actually want..Jay SzpalaVersion: 24.10.0

✓ Completely Business MindedSigned up for a week and kept a week hold. Traveling out of country called them to the cancel the subscription on Friday customer service says we can’t cancel the following Monday delivery even after telling them that food will be wasted. By default food was selected with random items which my friends doesn’t eat. Customer service says read the terms and conditions which they never put while publishing the add instead they put it in small words that food needs to be ordered before Wednesday. My request was as I kept my delivery on hold for one week you should have notified via text or app notification instead default items were selected. Their food might be good but not many options for customers and trying to charge everyone signed up without proper notifications. Disappointed that this is also similar all other apps who just want to earn money even if the food is wasted or customer doesn’t eat those default items..Jay_2239Version: 1.110.0

✓ Same selections every weekEvery week I’m noticing the selections are the same. And it sucks that you can’t order your favourite meals that aren’t on the list for the following weeks. These dishes seem like there all for people trying to lose weight. And not designed and made for athletes that want to gain more muscle weight. I’m not sure I’ll continue ordering from Factor as I’ve really been disappointed with the selection they had for the past few weeks, and for the oncoming weeks! Factor, step it up and start adding more meals that are higher calorie count, and being able to order our favourite meals from past weeks should be an option, or I’m sorry but I’ll have to take my business elsewhere!.[email protected]. FitnessVersion: 1.126.0

✓ App brokenCan’t provide a review on the meals just yet as my first delivery comes next week but have heard good things about them. The 1-star review is for the app as it doesn’t even load. I’ve installed and uninstalled multiple times and it won’t even open. I’d like to use the app vs the website so please fix!.Shanalan33Version: 1.129.0

✓ Factor MealsDelicious meals but i wish the menus would repeat week to week that you can choose the same not from new menu every week but amazing quick and easy and very tasty and healthy!.Uncle MaseVersion: 24.6.0

✓ Missing mealsI ordered my first box and when it was delivered 2 weeks later after much anticipation, 3 out of 8 meals I ordered were fully missing from the box. I was super disappointed that they couldn’t just send me the missing meals and all they could do was refund me. I feel like there should be some other actual food replacement option where if menu items aren’t available for whatever reason you can sub for something else that they do have. That’s not currently an option. I changed my rating from 1 to 3 stars because the quality of food and seasoning is pretty good from the 1 meal I tried so far. Just wish I had enough of them for the week and a third of my order wasn’t missing and unable to be replaced. I ended up canceling my subscription but later got an email with a notice about certain meals being unavailable and a $5 credit due to the missing meals. That is nice I guess though still not the ideal resolution. I don’t know why they don’t just offer other meals as replacements instead of just leaving customers without meals. If the rest of what I did get tastes incredible I’d consider giving them one more shot, but the missing food is not good for meal planning and makes me feel they aren’t reliable enough for that. Wish I knew how common these issues are like if it’s a fluke or if this would be a weekly issue..DDBOTVersion: 24.12.0

✓ Good but needs improvementI used to use Freshly for 2-3 years then moved to Factor. Factor has some very good meals but I have many issues with the app. First, the dietary restrictions/preferences are limited, for example, you don’t have the option to chose Kosher food or exclude food containing certain ingredient from the search. Second, the app automatically chooses random meals which is annoying. At least, the app should pick meals you have chosen before not random stuff. Third, I like that they change their meals every week but this is also bad because some weeks I barely find meals I like because of my dietary restrictions. Most meals contain sone form of alcohol and I am allergic to it. This automatically excludes 90% of the meals. Allowing users to make special requests would be a good thing to add. Finally, add the list of all ingredients similar to the website; the app only tells you main ingredients without breaking down each ingredient..UaEfAlCoN83-3rabokVersion: 1.122.0

✓ Bad first experienceThis review is regarding my first experience. I got my meals last week. I signed up and decided I wouldn’t select my meals provided I wanted to get a nice mix to decide then on. I was surprised to get 3-4 of the same meals and was honestly disappointed. You would think they would provide a variety for me to experience. I called to inquire and to provide feedback. I was told that the meals received were due to the shortage of some foods. This sounded like a tailored response. I additionally told them I was not impressed with the meals I did try. I asked to cancel my upcoming order since it was again the same meals repeated 3-4 times and was told they couldn’t change it or cancel because it was past the cutoff and ingredients had been ordered. All the rep could offer was a company credit towards future meals. She obviously did not hear me out and again sounded rehearsed and tailored. Not impressed with the food or the service. They need to change things..NicoyaJ3Version: 1.124.0

✓ Horrendous customer support and 0 CareI'll start off by saying the food is really good, fresh and very delicious. Now comes the part which makes all of that not matter. I had my first delivery which was as expected, you have to pick your meals for the next delivery by a certain time no problem. I recieved a email at 4:00am stating that my payment didn't go through for the next delivery. Not sure why as the available credit was there, no issue I'll update it. They gave me until 10:00AM THE SAME MORNING to update my payment or else the entire week's worth of meals would be cancelled. I saw the email at 11 AM and tried to update the payment with no success in renewing my order. Spoke to customer service who is a completely 3rd party contracted support team who barely spoke english and told me since it passed the deadline there is NOTHING they can do and I won't get my meals for the week. After some convincing she said she will have a supervisor call me. NEVER HAPPENED. I dug further and spoke to Factor on Facebook who first advised they will escalate it to their team who is able to update orders after the deadline. Fantastic! Or so I thought.. at the end of the convo apparently that's only for future orders. At the end of the day, if you get an email at 4AM for a payment issue that is no fault of your own, you are expected to open it, investigate it, and have it resolved within 5 hours, which only about 2 of those are waking hours, otherwise you will have no meals for the whole week and you can go *beep* yourself. Never was I even offered a call back from a supervisor let alone a discount or an acception for being 30 minutes late on a 5 hour notice email sent at 4 IN THE MORNING! Honestly the food is great and I had really high hopes and the expectation to be with Factor for a very long time, but unfortunately based on the circumstances involving absolutely 0 customer care, I won't be trusting them with the food handling aspect anymore, if a supervisor can't call me and all I get is a 'have a nice day' and was deceived by an 'escalation team' which I doubt exists, what makes me think that they have any sort of care about all the food handling regulations that aren't witnessed by the consumer. I have attached photos of the Facebook conversation with the deception and lack of service. Sorry Factor, I had really high hopes. Too bad customer service is worth less than a quick subscription..Adam_AlbertVersion: 1.127.0

✓ LangueDommage sais pas en français !!.MNEWVE_OFFICIELVersion: 24.8.0

✓ Please help people eat healthy meal!I am shocked by the saturated fat and cholesterol content of the meal I received. I tried mighty meal, redefine, cook unity, and other services. None of these services put cream cheese, butter, creams creams so liberally as to achieve the high saturated fat content as Factor. I would say the average Factor meal has about 2 times fat content of unity cook or mighty meal. Also, as I look through the menu, there simply is not enough healthy menu without this toxic chemicals that claimed people’s lives by early heart disease. Keto is an ancient way of losing weight. People who practiced Keto died of heart disease, as did the doctor who promoted it. Hire me as a nutritionist, and I will substitute all your cream cheese, cheese, sour cream with something healthier. Please fix this. There are many more healthy ingredients on earth such as legumes, tofu, fiber rich vegetables, fragrant fruits. They are not even more expensive. The public is not that dumb. You can only deceive people for a short amount of time. They want healthy food not offered at restaurants— not food worse than the restaurant food and street food. Not even most urban restaurant cooks will attempt to slide in cream cheese to kill their customers nowadays. Their customers will ran out of their restaurants. Please cook as you would for your own family..Health conscientiousVersion: 1.111.0

✓ Decent food but....Decent food but craptastic customer service. They double charged me for my first order said they credited the extra charge but never did and instead tried to charge me again today..DeythalVersion: 24.10.0

✓ Food vs experienceFood is tasty but the app has far to go in terms of overall experience. If you click around while deciding you lose your choices. It does not allow the ability to designate which meals go to which family member. They also don’t allow for a checkbox to indicate which items you may be allergic to or wish to avoid to pare down the menus. I am allergic to preservatives. I have to start by reading the full description of each meal including ingredients before selecting. I’m glad that they include it but it is labor some. There are a slew of additional experience upgrades that would increase the chances that this service not only survives but thrives. Hopefully they are agile and can course correct quickly. I am an independent reviewer. I’ve tried a litany of these services on and off for over a decade. They offer a nice product. If they close the gap on the experience side they could have a long and successful future..Duke NupeVersion: 1.128.0

✓ MISSING MEALS & FAILED DELIVERIESTried this for 6 weeks am in a major city so it’s not hard to find me They succeeded only 1 time out of 6 deliveries and even then I found it just dumped in the mailroom of our 30 apartment building, for anyone to find, instead of walking to the door of the individual who ordered it. At least that one had all the meals. The following week was short 2 meals due to “challenges in the kitchen” And after that they never managed to deliver on the arranged day and found it too difficult to ring my buzzer even though I was waiting at home for them all day. Meals delivered the day after were at room temperature and the ice packs had melted..FuSionEXotbVersion: 24.10.0

✓ Not recommended at all!I ordered once for one week and they kept sending me another order the week after. There is no unsubscribing in the app, I had to call, and when I told them I was not aware they registered me for weekly subscription, they said that was in terms and conditions!!! Who on earth reads terms and conditions? This is a subtle scam!.Andisheh KeikhaVersion: 24.6.0

✓ Stop advertising here if you don’t deliver hereSeriously, I’m interested in your service but making me hand a bunch of information over and then saying “oh actually we don’t deliver there yet” wastes my team and leads me to be confused why I see advertisements for your service considering that you can pick demographics..TopSurelyVersion: 1.117.0

✓ ScammersJoined up and the first few weeks were great. Good food and good portions. Next few weeks smaller pieces of meet not as good quality. Decided to cancel. When I went to the app to cancel I received an email confirming it from factor. Then a few days later I noticed I was charged a full amount for another box. I was not able to get back into the account as i deactivated it to see why I was getting charged. When I reached out to customer service they said my account was still active. I explained that I received an email saying it was canceled and they gave no reasoning why this happened. I asked for a refund and to cancel. Refund was given right away but to get everything canceled took a while and I had to ask for a real confirmation email multiple times before it was sent. The women who I was specking with sent an email confirming it but it was not a legitimate one from the company it took me 2 more times asking to get a real one. Watch your bank accounts when canceling..NemonstitchVersion: 1.122.0

✓ BEWARE!!!!!! SCAMI downloaded this app to see what kind of meals they offered, and they require you to submit payment info BEFORE looking at their menu (red flag). But that's not the craziest part, after checking out the menu and making the decision to NOT go with this service, I cancelled my subscription/membership within 10 minutes of activating it. Mind you, the soonest scheduled delivery was 10 days out. Under the cancellation clause, it states orders can only be cancelled during processing and 7 days BEFORE scheduled delivery. I was shown a notification stating my order and account was cancelled. Tell me how 4 days after I seemingly cancelled this service AND well within regards to their timeframe, they took over $100 out of my account anyway and scheduled a delivery even though it was "cancelled". Customer support is not helpful, and you'll end up going through several automated bot messages before you eventually connect to someone. Aside from the food options being sub par at best, their lack of integrity and service is what really takes the cake. I do not recommend this app or service to anyone unless you want your money stolen from you, and to desperately try and get it back. Time to dispute the charges with my bank 👍.JcrdanVersion: 24.16.0

✓ Loyal customerTo preface I have over 60 boxes from Factor. Using the service for over a year I feel like a relatively loyal customer. Additionally my wife and her friends have used a few of the codes they have sent me. 50% of their meals are decent. I have used a combination of keto and vegetarian meals throughout the years. The high protein content is great for dieters and fitness enthusiasts alike. The other half are somewhat repulsive. I have repeatedly asked them not to be defaulted into my box - however if you are late to choose the meals (which I often am - busy lifestyle hence why I use the service to begin with) these gross meals will show up at your doorstep the following week. I often give these meals away. Although that is mostly my fault - my main gripe with the company is the customer service. Their policy is what I like to call “could, but won’t help”. I deactivated my account slightly after the cutoff for the next meal order placement (6 days before delivery) and requested my box for the following week be cancelled. ($108 worth of food) the “Agent” said I “barely” cancelled and there was nothing he could do. Being that I used the service so long I expected a little more TLC - even if that just meant there was still nothing he could do… I have worked in customer service myself for years so I feel the need to share this side of things. I will not be returning to the service..Stevie E JVersion: 1.98.1

✓ Convenient, but VERY unhealthyI feel so much better since I stopped getting deliveries from Factor. Not only is it VERY expensive for what you get (half a chicken breast, one piece of broccoli, small scoop of potatoes for $10), but the saturated fat is out of control! Well over 100% of your daily allowance for some of the meals. People doing keto might think that’s a good thing, but you need unsaturated fat, not saturated fat, unless your goal is to have a heart attack or stroke at a young age. At first I really enjoyed my Factor deliveries, but the excessive waste from the shipping materials, which aren’t all recyclable, started to bother me, plus the expense, and a lot of the meals are just ok. Not to mention you have to be sure to choose your menu every week or they’ll send you stuff you don’t want, with really no way to tell them specific preferences (I hate mushrooms and a lot of the menu has mushrooms). The convenience is nice, but there are cheaper options that are much healthier..MrOBrianVersion: 1.119.0

✓ Don’t do itI’m extremely unsatisfied. Out of 9 orders, only ONE was delivered correctly with no missing items. All 8 weeks had missing items, several of them only had 1/14 meals!! That’s $160 dollars wasted!! We counted on those meals but ended up having to buy groceries that week because what was promised wasn’t delivered. So we were spending double the amount just on food because this service wasn’t reliable (at least in Houston, Tx). They did offer credit each time but if I left the meal selection on preselected, it wouldn’t use the credit, it charged my card the full amount. Then when I went to cancel, I specifically asked if I could still use the credit that’s left on my account. They said yes and went ahead with the cancellation. I still had $150 of credit that should’ve been applied to my next order but because they canceled it says I have to reactivate my account and pay more than I was paying before to use the credit. Absolutely ridiculous. I DO NOT RECOMMEND and WILL NOT BE BACK..Julie1470Version: 24.6.0

✓ A business without caring about customer service won’t lastWhile the food is really good. The delivery is unreliable. This is unfortunate as someone who ordered all meals to be delivered since going on keto. When my delivery wasn’t made I had to call about it. I was told factor shipped it and Veho told me isn’t wasn’t shipped. Finally finding out it would be a day late all I received was an “I’m sorry”. Sorry doesn’t cover the fact that I had to go get food last minute, the cost, or the fact that two of the meals would end up wasted. There was also never a notification that my shipment wouldn’t come on the day scheduled to give me a heads up. When I spoke with them saying this all I got was “I’m sorry” I said if they were not reliable then I wanted to cancel my subscription. They did nothing to make the inconvenience right. Seeing many others having the same issues in the reviews I can’t imagine them being in business long. There are other options out there..Jessp10264Version: 1.117.0

✓ Great food but way too many problemsI stuck it out with Factor for quite a few boxes. I really really liked most of the meals I ordered. Their food is amazing and it’s very easy and convenient. I work a lot and I really don’t have a lot of free time and I don’t want to spend it cooking. Almost every box I’ve had has had an issue, either with payment, which I’ve checked with my bank multiple times, and it’s gone through fine the other 70% of the time with Factor. I never get notified by factor when there’s an issue with anything including payment, even though they say they do. And then my box gets skipped for the week with no way of sending another one. They’ve also packed my order with missing meals or missing add ons. Their third party delivery service has left the box at a neighboring house, been late, and not been able to deliver altogether before. It’s just really frustrating when I rely on this company for my food for the week and I have to make other plans or short notice. I’d love to keep the service because I love the food, but it’s really too much of a headache to be worthwhile. Customer Service is always polite but they can’t resend my box or do anything to actually help me, so that’s frustrating too..DaPinkLeopardVersion: 1.110.0

✓ Great Food; Awful App with Lackluster FeaturesThe food is hands down really good and can accommodate different diets. However the app is frustrating to use. It’s not smooth moving around the app at all. If you hit the back button on a page it takes you back to the main screen and not the previous page. When your meals are ordered for the next week you can go view it on the main screen, it takes you to the orders history tab with a different layout. It’s sometimes difficult to edit your meals and save it. Also, my biggest gripe is that you cannot view meals you have rated. I just finished speaking with customer service where they confirmed there is no way to view this on the app or website. They were able to pull a list of meals showing as my favorites that they said is used for the auto meal references for upcoming weeks. However that list is inaccurate. It was missing meals I love or always order and almost everything on the list I did not like (short list). So when you rate meals….it’s all for nothing 🤷🏽‍♀️. I was told to look at my order history to see what I ordered in the past (at least 10 weeks worth of meals) and remember what I liked/disliked 🙄. Other meal boxes have this option for the customer to review at any time without contacting support. This helps with future orders. For the amount of money spent the app and website should be better. I’ll be writing down which meals I like in the mean time if I choose to stick with them..Iris7865Version: 1.2.2

✓ Love the food, hate the appThe app is so bad. When I click to rate a dish, it reverts the stars back to zero. Also when you order a dish it should show you your previous ratings…it does not. The food and service itself are great. Loving the meals, the portions and variety are great..TengugirlVersion: 1.125.0

✓ Update your appWhy would I put in a CC before I can see or pick the meals?!.ThaCrowned1Version: 1.127.0

✓ Charged my credit card whole account was deactivated????Downloaded the app Monday to see what meals would be available for next week, didn’t like the menu so I deactivated my account as to not get charged for food I won’t enjoy.. get charged for it anyways..EverettParker13Version: 24.6.0

✓ App said meals were delivered when they most certainly were not.I ordered my first box via the app and waited for the entire day it was supposed to be delivered. It never came but the very next day, the app said it was delivered. I called the company and they said whatever third party that does their deliveries marked it as delivered. I received no calls, no texts, no knock at the door, not even a sticker note that some companies leave. Nothing. No indication whatsoever that my food was delivered. They apologized and gave me credit toward my next box… for the next week… because apparently they can’t just send another one. Extremely inconvenient but ok… Next week rolls around and LITERALLY THE SAME THING HAPPENS. So I cancelled my service and asked for a refund and they were initially only going to give me back money for shipping and I had to argue for about thirty minutes to get the original 78$ I paid back. I wish I could be writing a review about the food, or that the app is fairly easy to use or navigate. But the whole point is receiving the food, which I never did. So I don’t mean to bash the chefs (if there even are any at all, since I will never know having not received any food) or anybody else connected to the production of the food. The premise for the company is really cool but unfortunately whatever third party they use to make the deliveries is absolute trash and they need to change to a more reliable service..Just some dude99Version: 1.120.0

✓ Delivery is a disasterI'm just trying the service, the food is delicious but the delivery of my second box was a disaster, I received an email indicating that due to a delay on their part the box would arrive at 11 pm so I had to order food and go to bed late. Don't save time or money..NadyVicVersion: 24.20.0

✓ Horrible policies.I skipped the meal for October 24th. When I skip meals I do it once a month and I skip all of them. This week on Monday I got a notification that I have an upcoming order. I went to check and the meal for October 24th was already greyed out and didn’t allow me to skip it. I figured this was because I had skipped it last month so I moved on to skipping the rest. I’ve been having a really tight budget recently so this isn’t something I can currently afford. Today is Wednesday. I was charged $70 for the October 24th delivery. I called customer service and asked to cancel the order and get a refund. They said it was out of their hands at this point. I asked to speak to someone who can get me the refund bc I need that money for the next 2 weeks. They said it was an error on my end since I had not received the cancellation email. However I don’t know how that’s an error on my end since I don’t send the emails and it didn’t allow me to cancel the order on Monday. They told me that they’d give me a $30 credit. I told them that literally means nothing because I’m just going to delete my account after this. They said that’s all they could do. Considering 1 meal is at least $15 and it takes a week to get here, that’s not going to be helpful at all. They said “at least it’s better than nothing”. What’s better than nothing is a refund and cancelling my order when your app didn’t give me the option to cancel..DarGreen36Version: 1.125.0

✓ Tell us what regions you operate in……before making us fill in a bunch of input fields? Frustrating when can’t get service in Metro Vancouver? What hope for poor Red Deer!.BitterestVersion: 1.116.0

✓ Not too happy.Had no idea that all this was auto pay. And direct selection by factor. The meals that were chosen I do not like it was explicit when I first signed up. I’ve never eaten tofu in my life I’m 65 years old. I’m a meat and potatoes guy and there’s not one entrée on here that resembles that. Right now I’m not happy with this at all. my first daughter came on Saturday and it seemed OK at the time. They were quite a few dinners because of the 50% off that I got. But then my credit card was billed again today two days later. I don’t have the room to put those new dinners so I’m gonna have to refuse them. Not to mention the fact that I don’t like those either, so why don’t you just cancel my subscription it’ll be easier that way. Tacos every once in a while and some chili but I’m not a Southwest man kind of person and that was never what I signed up for. I will contact you sometime in the morning to make sure everything is canceled. Thank you..Mavrik1213Version: 1.130.0

✓ Disappointing Experience and Poor Customer ServiceMy recent interaction with Factor 75's customer service left me utterly disappointed. After finding a hair in one of their premade meals, I reached out seeking a reasonable refund or replacement. However, the response I received was far from satisfactory. Despite providing evidence of the issue, I was offered a measly $16 refund, which felt like a slap in the face considering the inconvenience and disgust caused by the hair in my meal. Not only was the quality of the product compromised, but the lack of empathy and consideration from the customer service agent further tarnished my experience with Factor 75. As a loyal customer who has spent considerable money on their 28 meals a week, I expected better treatment and accountability. I urge potential customers to think twice before investing in Factor 75's services. While the concept of premade meals is convenient as well as delicious, the company's disregard for quality control and customer satisfaction is glaringly evident.(Mind you this is my first shipment and the second box arrives today) Until they prioritize both the quality of their products and the well-being of their customers, I cannot in good conscience recommend Factor 75..Phutch07Version: 24.10.0

✓ Not happy with itReasons I’m not happy: 1) I want meals heavy in protein (bc I eat a lot and get hungry super fast with meals that have little to no protein) but unfortunately, their “protein rich” meals also are their “keto” options. I don’t do keto: I happily eat carbs so That means it’ll make me more unhealthy to eat such fat heavy meals. 2) their portions don’t fill me up. I usually have to eat two portions. 3) bc of #2 it’s not cost effective for me 4) so much packaging for little food. The box is huge and the box doesn’t even get full. The ice pack they include is really hard and messy to recycle properly. 5) the options available besides the protein problem also don’t have a non-spicy option, so when I finally find a meal that works, it’s labeled as spicy and then Im afraid I won’t be able to eat it. 6)the app is hard to manage. It took me forever to figure out how to select meals correctly and it took me weeks to figure out how to change my meal plan. It’s really hard to figure things out compared to HelloFresh (their sister company). So overall I’m not happy and will explore other options..ThatonegirlfromthatoneplaceVersion: 1.109.0

✓ Lots of issues, definitely not worth itI stuck it out with factor for a few months. My main issue with them is that if the delivery driver failed to deliver the food (which happened multiple times) then you miss out that week and they put a credit on your account toward a future box, which is already inconvenient but there’s also a catch to how the credit is applied. You can’t use the credit toward any box which is discounted, so if you’re on your first half dozen boxes with the 20% off or whatever discount you have, it has to run out until you can use the credit. So I had to keep giving them money as if I didn’t already pay for boxes I never received. They try to do everything they can to rope you in for as long as possible. I just canceled the service and they didn’t even guarantee that I’m going to get the amount I have in credit refunded back to me. The food is decent but the portions are small and the business structure is practically a scam.MkalrightVersion: 1.112.0

✓ Don’t Do It! Save your money!Don’t bother with factor… the customer service is absolutely horrible. The food is ok/good not great. I had multiple times where they sent me the wrong food/the food was old and most likely expired. After the “new customer deal” it comes out to about $15-$16ish per meal..that’s over $100 per week (7 meals). If you just buy the food and cook it yourself it would likely be half that price. I know I said the customer service was bad but I have to bring it up again because it was that bad. While in the phone with customer service I had asked them a question..they didn’t answer the question I asked. I asked the same question again, they refused to answer it and went around the actual question..got to the point where I had asked the SAME EXACT QUESTION 4 times and they never answered it. Like they were reading from a script. This might work for some people but if you have any issues with your order…good luck with the customer service. I gave them chance after chance.. and just wasn’t happy with it. When I did call and cancel the last box I got was just a joke. Two of the meals were opened and the chemical ice pack had busted open (the ice pack probably popped 75% of the time) the order was completely wrong. It honestly looked like they packed it with random food and shook it up because they were mad that I canceled..DukieladukeVersion: 24.8.0

Factor_ Prepared Meal Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Factor_ Prepared Meal Delivery.