Factor_ Prepared Meal Delivery App Negative ReviewsFactor75

Factor_ Prepared Meal Delivery Negative Reviews

4.7
4.79887 star

Total 18 Negative Reviews

Factor_ Prepared Meal Delivery App Complaints & User Negative Comments 2023

Factor_ Prepared Meal Delivery app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using Factor_ Prepared Meal Delivery? Can you share your negative thoughts about factor_ prepared meal delivery?

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Factor_ Prepared Meal Delivery for Negative User Reviews

Not happy with itReasons I’m not happy: 1) I want meals heavy in protein (bc I eat a lot and get hungry super fast with meals that have little to no protein) but unfortunately, their “protein rich” meals also are their “keto” options. I don’t do keto: I happily eat carbs so That means it’ll make me more unhealthy to eat such fat heavy meals. 2) their portions don’t fill me up. I usually have to eat two portions. 3) bc of #2 it’s not cost effective for me 4) so much packaging for little food. The box is huge and the box doesn’t even get full. The ice pack they include is really hard and messy to recycle properly. 5) the options available besides the protein problem also don’t have a non-spicy option, so when I finally find a meal that works, it’s labeled as spicy and then Im afraid I won’t be able to eat it. 6)the app is hard to manage. It took me forever to figure out how to select meals correctly and it took me weeks to figure out how to change my meal plan. It’s really hard to figure things out compared to HelloFresh (their sister company). So overall I’m not happy and will explore other options..Version: 1.109.0

Deceptive practicesWhile the food delivered by Factor is good, their overall service offering is deceptive. I claimed a free box gifted from a family member. It was not delivered on the day requested. I could get over that. But then I continued to receive emails to claim my free box so I placed a second order. Not only did they charge me for it, but it also was not delivered on the requested date. Yet I received emails the day after it was supposed to be delivered saying it would be delivered the previous day. At the same time the app said it was delivered the previous day although the tracking said it was delayed and it would be delivered the day after. I contacted customer support last week to confirm that the next order was indeed free and didn’t get a straight answer. So I’m disappointed to find my account billed for a box that was supposedly free based on the numerous emails received telling me to claim my free box. TLDR; they do what they want without explanation.Version: 1.87.0

Completely Business MindedSigned up for a week and kept a week hold. Traveling out of country called them to the cancel the subscription on Friday customer service says we can’t cancel the following Monday delivery even after telling them that food will be wasted. By default food was selected with random items which my friends doesn’t eat. Customer service says read the terms and conditions which they never put while publishing the add instead they put it in small words that food needs to be ordered before Wednesday. My request was as I kept my delivery on hold for one week you should have notified via text or app notification instead default items were selected. Their food might be good but not many options for customers and trying to charge everyone signed up without proper notifications. Disappointed that this is also similar all other apps who just want to earn money even if the food is wasted or customer doesn’t eat those default items..Version: 1.110.0

****Forget you saw this company****My first mistake was buying this Factor75 promo. Then after my meals arrived next weeks shipment I was charged for and the meals never came. Saying that this delivery was on Factor but the delivery got lost. I was refunded this time did not notice if the cost of shipping was included. The next box came but was spoiled, there was no message that a delivery came. Delivery directions were to deliver to my apartment door only and box was left in lobby of apartment complex. My doctor said I can only leave for medical appointments due to health. Called Factor again about needing a refund to my method of payment. A credit was issued to my Factor account for eight meals but not shipping. I called Factor and asked for a refund to my card. The guy said he would run it by someone higher up. Later on my app account has been cancelled by Factor and my credit or refund for eight meals is not to be found by Factor now. The cost of eight meals at full price plus shipping is expensive for someone on a fixed income. From reading other reviews I am not the only one getting the run around. This was my only meal for the day as I am physically unable to prepare a meal. This company cannot be counted on. Ordering a meal from a local restaurant and splitting it in half would do the same thing or if not better than Factor. Wish I read the reviews on the app and not just the fake ones on Groupon..Version: 1.90.0

I don’t recommend.My experience with Factor was very poor unfortunately. My first box arrived two days late and was unsafe to eat due to the package no longer being cold. I was told by Factor that my second box would arrive with no additional charge since my first week payment would cover that box. I was charged for the second box a few days later. The second box never arrived. I was told by Factor the box was accidentally canceled in their system and would not be coming but the third box would arrive next week. I told them after such a poor experience through two weeks I didn’t want a third week and asked to canceled. The rep told me it was canceled but it wasn’t. Thankfully I caught that it wasn’t canceled before being charged a third time and canceled it through the website myself. I had high hopes for the service but at $200+ per week for 18 meals I expected to be able to at least eat one meal..Version: 1.98.1

Terrible customer serviceOn my app I put in to skip a week of for the following week. On my end it showed as skipped but they sent the package anyway. When I tried to call to cancel they said there was nothing they could do even though I hadn’t even received the package yet. The employee said let me get my supervisor and then put me on hold for 5 mins and then the line cut out and when I called back again the automated voice said they were closed. No one tried to reach out again. The response they gave me was that I should have canceled the order before it got sent in and did not care to listen to the fact that on my end I did skip and it showed skip on the app. Overall, poor buggy app, customer service doesn’t care about you and hold your money hostage, they don’t refund you what so ever, and there are better quality food service places..Version: 1.114.0

Great meals/Frustrating appAlthough the meals are terrific (5 stars for the meals), I find using the app very frustrating. Each week I first have to individually delete each preselected meal. It would be much easier if there was a button to remove all preselected meals so I can then start scrolling through to see which meals I want. The most frustrating part of the app is, while selecting my meals, if I scroll too far back to the top of the list it wipes out all my meal selections and reverts back to the preselected meals I deleted. The SAVE button is grayed out until I select all 6 meals in my plan, so I can’t save my selections as I go. There are some weeks where I have to go through this process three or more times before I can save my meals. I’ve learned to just not scroll to the top to see if the 1st or 2nd meal in the menu is worth considering. Please fix this. The list should not reset just because I scrolled up to the top of the list!.Version: 1.107.0

Please help people eat healthy meal!I am shocked by the saturated fat and cholesterol content of the meal I received. I tried mighty meal, redefine, cook unity, and other services. None of these services put cream cheese, butter, creams creams so liberally as to achieve the high saturated fat content as Factor. I would say the average Factor meal has about 2 times fat content of unity cook or mighty meal. Also, as I look through the menu, there simply is not enough healthy menu without this toxic chemicals that claimed people’s lives by early heart disease. Keto is an ancient way of losing weight. People who practiced Keto died of heart disease, as did the doctor who promoted it. Hire me as a nutritionist, and I will substitute all your cream cheese, cheese, sour cream with something healthier. Please fix this. There are many more healthy ingredients on earth such as legumes, tofu, fiber rich vegetables, fragrant fruits. They are not even more expensive. The public is not that dumb. You can only deceive people for a short amount of time. They want healthy food not offered at restaurants— not food worse than the restaurant food and street food. Not even most urban restaurant cooks will attempt to slide in cream cheese to kill their customers nowadays. Their customers will ran out of their restaurants. Please cook as you would for your own family..Version: 1.111.0

Great Food; Awful App with Lackluster FeaturesThe food is hands down really good and can accommodate different diets. However the app is frustrating to use. It’s not smooth moving around the app at all. If you hit the back button on a page it takes you back to the main screen and not the previous page. When your meals are ordered for the next week you can go view it on the main screen, it takes you to the orders history tab with a different layout. It’s sometimes difficult to edit your meals and save it. Also, my biggest gripe is that you cannot view meals you have rated. I just finished speaking with customer service where they confirmed there is no way to view this on the app or website. They were able to pull a list of meals showing as my favorites that they said is used for the auto meal references for upcoming weeks. However that list is inaccurate. It was missing meals I love or always order and almost everything on the list I did not like (short list). So when you rate meals….it’s all for nothing 🤷🏽‍♀️. I was told to look at my order history to see what I ordered in the past (at least 10 weeks worth of meals) and remember what I liked/disliked 🙄. Other meal boxes have this option for the customer to review at any time without contacting support. This helps with future orders. For the amount of money spent the app and website should be better. I’ll be writing down which meals I like in the mean time if I choose to stick with them..Version: 1.2.2

A business without caring about customer service won’t lastWhile the food is really good. The delivery is unreliable. This is unfortunate as someone who ordered all meals to be delivered since going on keto. When my delivery wasn’t made I had to call about it. I was told factor shipped it and Veho told me isn’t wasn’t shipped. Finally finding out it would be a day late all I received was an “I’m sorry”. Sorry doesn’t cover the fact that I had to go get food last minute, the cost, or the fact that two of the meals would end up wasted. There was also never a notification that my shipment wouldn’t come on the day scheduled to give me a heads up. When I spoke with them saying this all I got was “I’m sorry” I said if they were not reliable then I wanted to cancel my subscription. They did nothing to make the inconvenience right. Seeing many others having the same issues in the reviews I can’t imagine them being in business long. There are other options out there..Version: 1.117.0

Great food but way too many problemsI stuck it out with Factor for quite a few boxes. I really really liked most of the meals I ordered. Their food is amazing and it’s very easy and convenient. I work a lot and I really don’t have a lot of free time and I don’t want to spend it cooking. Almost every box I’ve had has had an issue, either with payment, which I’ve checked with my bank multiple times, and it’s gone through fine the other 70% of the time with Factor. I never get notified by factor when there’s an issue with anything including payment, even though they say they do. And then my box gets skipped for the week with no way of sending another one. They’ve also packed my order with missing meals or missing add ons. Their third party delivery service has left the box at a neighboring house, been late, and not been able to deliver altogether before. It’s just really frustrating when I rely on this company for my food for the week and I have to make other plans or short notice. I’d love to keep the service because I love the food, but it’s really too much of a headache to be worthwhile. Customer Service is always polite but they can’t resend my box or do anything to actually help me, so that’s frustrating too..Version: 1.110.0

Loyal customerTo preface I have over 60 boxes from Factor. Using the service for over a year I feel like a relatively loyal customer. Additionally my wife and her friends have used a few of the codes they have sent me. 50% of their meals are decent. I have used a combination of keto and vegetarian meals throughout the years. The high protein content is great for dieters and fitness enthusiasts alike. The other half are somewhat repulsive. I have repeatedly asked them not to be defaulted into my box - however if you are late to choose the meals (which I often am - busy lifestyle hence why I use the service to begin with) these gross meals will show up at your doorstep the following week. I often give these meals away. Although that is mostly my fault - my main gripe with the company is the customer service. Their policy is what I like to call “could, but won’t help”. I deactivated my account slightly after the cutoff for the next meal order placement (6 days before delivery) and requested my box for the following week be cancelled. ($108 worth of food) the “Agent” said I “barely” cancelled and there was nothing he could do. Being that I used the service so long I expected a little more TLC - even if that just meant there was still nothing he could do… I have worked in customer service myself for years so I feel the need to share this side of things. I will not be returning to the service..Version: 1.98.1

Terrible unreliable app!Charged for meals that was skipped regardless of however the app says skipped. Customer service a joke, says it was not skipped and I’m still waiting on supervisor to call on this issue within 24 hours now it’s 2 weeks! I even demonstrated with customer service over phone that the following weeks meal says skipped asked if it was skipped on their end they said no I should close app and reopen it. I did it three times before it reflected that it was NOT skipped. Ridiculous how is a customer to know that there is a discrepancy between what they see in app to know to reboot app several times. Terrible service when I noticed that my food delivery was not skipped the next morning less than 8 hours from deadline as I was trying to just go ahead a skip the following week they couldn’t help to stop the delivery- thus my food was delivered when I know I skipped it because I knew I was going out of town for 2 weeks it sat in front of my house picked over by who knows deer, raccoons, dogs, etc., Unfortunately I can’t trust this company..Version: 1.109.0

BUYER BEWARE! Difficult cancellation, outrageous saturated fatYet another company that makes cancelling the account obnoxiously unapparent. I like to consider myself to be at least somewhat resourceful, but try as I might, I couldn’t find a single email, website, button or link in the app or otherwise to cancel my subscription. So, I sent an email as a reply to the last email that I received from factor asking for my subscription to be cancelled. The next week, I was billed again. Called customer service, was hung up on twice, then was given half my money back. I feel robbed and cheated. P.S. The food is delicious, but if you’re one that needs to watch your cholesterol, DO NOT partake; nearly every meal I received in both the “calorie smart” and “chef’s choice” categories contained over half of the daily value’s worth of saturated fat and cholesterol, some over 100%! My cholesterol has elevated 100 points since starting Factor.Version: 1.99.1

Terrible customer serviceThey send one email on Monday to remind you that in four days you can no longer change your order. They’re unwilling to reverse a charge. There’s no grace period or one-time forgiveness. They charge your card and do not care one bit about the circumstances. I did not receive a call back from a supervisor as I was promised by their agent. I won’t be in town when the box arrives, and they suggest I ask a neighbor or family member to pick up the order. I have neither of those options where I live. They’d rather let food go to waste on my front porch, than cancel the order 8 hours after their self-imposed deadline of 7 days in advance. God forbid they send push notifications from the app on Wednesday to remind you. Emails get overlooked, and that’s how they keep making more money. I liked their food, it tasted great, but they soured the relationship with their rigid seeking practices. I’ll shop elsewhere. Good riddance..Version: 1.105.0

Awesome product, terrible customer service.I’m about to begin my 9th week ordering these meals. I’ve enjoyed the service, you get high quality Whole Foods, they provide good and convenient nutrition. I opened my breakfast meal this morning and found that the packaging was damaged and the food wasn’t sealed. I thought to myself “no problem, I’ll have to cook an extra meal this week, but that’s ok, I should contact customer support to get this one meal refunded. The customer service button in app opens a webpage their generic website without my credentials. On the third try I found the right combination of account name and password, and opened the customer service. After navigating an automated self help tree they said they would put me in touch with a live agent and that “if you navigate away from this page or if your phone locks the conversation will end”. Well, I sat around trying to go about my business while tapping my phone screen once every 29 seconds so I don’t get disconnected and failed around the 10 min mark. customer service is purposely designed to discourage customers. I’d really appreciate being made whole, I can’t imagine it will happen. I can’t recommend this product when the factor meals aren’t always perfect and their customer service is essentially a dragon in a castle defended by a moat..Version: 1.109.0

More variety neededFor the most part, I like Factor. There are a few areas that need to be improved for sure. The first area is the variety and quality of meals. I find the choices to be limited and all too often, the meals I want are sold out. In terms of quality, I often receive chicken and pork meals with far too much inedible fat. It’s also not fair to charge an extra $10 for a “gourmet“ meal. The only thing “gourmet” about it is the price. Breakfast should be available to choose as one of the meals (this was allowed in the past) and not as a “bundled” add on for $35 One thing I have a huge problem with is the packaging. It’s not sustainable at all and getting the plastic off has been a challenge (to say the least) since the company started. If these changes don’t happen soon, I will terminate my subscription and will not recommend Factor to friends..Version: 1.109.0

Lots of issues, definitely not worth itI stuck it out with factor for a few months. My main issue with them is that if the delivery driver failed to deliver the food (which happened multiple times) then you miss out that week and they put a credit on your account toward a future box, which is already inconvenient but there’s also a catch to how the credit is applied. You can’t use the credit toward any box which is discounted, so if you’re on your first half dozen boxes with the 20% off or whatever discount you have, it has to run out until you can use the credit. So I had to keep giving them money as if I didn’t already pay for boxes I never received. They try to do everything they can to rope you in for as long as possible. I just canceled the service and they didn’t even guarantee that I’m going to get the amount I have in credit refunded back to me. The food is decent but the portions are small and the business structure is practically a scam.Version: 1.112.0


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