Smart Receipts: Expenses & Tax Negative Reviews

Smart Receipts: Expenses & Tax App Complaints & User Negative Comments 2024

Smart Receipts: Expenses & Tax app received 49 complaints, negative comments and reviews by users. Have you ever had a bad experience using Smart Receipts: Expenses & Tax? Can you share your negative thoughts about smart receipts: expenses & tax?

Smart Receipts: Expenses & Tax for Negative User Reviews

✓ Not Worth the Money, Buyer BewareI just purchased this app for $9.99 to find out, I just paid $10 to back up to my own drive. I still have to pay 10 cents per receipt in order for the OCR to recognize the receipt. I would like a refund. Don’t get duped. Just export the file. Do not. Pay $10 just to give smart receipts access to your cloud drive. I am writing this review approximately 10 minutes after paying $10 for a partially useless app..KayjavaVersion: 1.22.4

✓ Cannot sign upTrying to sign up…times out..Flygirl86Version: 1.21.0

✓ PDF ImagesSmart Receipts is a great tool for keeping track of receipts. The one thing that would make it even better is was a way to reduce the image sizes or save images as PDF’s - when adding lots of images to a report the file size becomes extremely large in excess of 30MB at times and this won’t send by normal email route!!.Ahhhh! Brill!Version: 1.22.4

✓ Great app but no supportI have been using this app for two years with no issues until today. For some reason my expense report is not being received when emailed. I have tried sending it to three different email accounts with no luck. When trying to contact support, I receive a message 403 Forbidden - We are sorry. You have been restricted from accessing this helpdesk page..Rusty629Version: 1.22.4

✓ Normally great but new bugHugely useful app but has recently developed a bug. The PDF output only shows some of the prices. I can’t see any reasons why som prices show but others don’t. All the info is there on the individual receipt..Apple TentativeVersion: 1.22.4

✓ Good app but has ads even when subscribedAds for paying customers is poor form.MaccacchVersion: 1.21.0

✓ Terrible and can't access supportI paid for the subscription so I could use the scanning feature. It scans two receipts then tells me I have run out and makes me sign in again. I tried to contact support but when trying to log in here it tells me I don't have permission to access the portal. Just wasted a couple of hours trying tk get this to work. With no prospect for help when it doesn't work I would avoid this app like the plague if I were you.Shropshire DadVersion: 1.22.4

✓ Somethings are goodBeen using app for a couple of years Easy to use Accurate Promoting for text is good Next time a default option instead of selecting a meal option based on time it should be user selected (I get gasoline the most and would like to be able to select that as default option). Updates were coming very frequently at one time and had to relearn where everything was on several occasions..Mario manteyVersion: 1.20.1

✓ Need one more (major) thingThis is a great all but I am still using expensify (unfortunately). This all is missing personal credit card integration which is a deal breaker for me. I have been told that this ability is very very expensive. I think it is worth the investment and the only way take out the big E.BrovinsVersion: 1.20.1

✓ Doesn’t workNot smart at all. I tried to scan a long grocery receipt and had to zoom out so much it was blurry. No notice from the app my e-receipt was unteadable.Crossrock22Version: 1.20.0

✓ Payment noticeReally annoyed I spent so much time doing 6 months worth of expenses to see that you now have to pay $30. Spent a 2 hours. There should be a notification before going through all this..AnnoyedgrrVersion: 1.22.4

✓ OCR Doesn't do anythingIt's a pretty good app, but I paid for 50 OCR scans that is supposed to scan the receipt and look for vendor, pricing, etc. It scans it every time and has yet find any relevant data so I have to manually put in the info. Totally useless. I also paid for the premium and haven't needed that yet, but probably will. I'd definitely start off with the free version and absolutely recommend against buying OCR scans. It's a useless feature that's never worked..AppDevelVersion: 1.20.0

✓ Don’t Bother - waste of timeI was really hoping that this app would help me save time on my trips. But I just spent nearly 2 hours working to get four images uploaded. Uploading files doesn’t work at all. Only uploading images. Based on how many hours I just lost in my first expense report I can tell you this app has now been deleted, and I encourage you to find another solution..James LangabeerVersion: 1.22.4

✓ Category totalsThe app needs to have a feature which shows to total of all receipts in one category..HLM1982Version: 1.2.2

✓ Blurry photosWas great and saved and categorise all my receipts only to click back on them and they are not clear can’t really make out the working on receipt even took double photos clear on my phone easy to read I have a brand new iPhone but unfortunately when on the app it’s too blurry.Ella bell989Version: 1.22.4

✓ UselessA main reason to use an expense app is for it to automate input of receipts etc to save you time. However with this app you need to manually input the data as scans are charged per scan and only on google this is even if you have a subscription to the plus subscription. So as I noted what is the point? If charging for a subscription yet I still have to manually input data or then pay more if I want to actually save time by scanning to use the app. As I noted essentially useless as a time saving app..BraddlightingVersion: 1.15.0

✓ Graph is bugged. But everything else works.This app is good for basic level of tracking spendings on a monthly basis. The only problem is the graph amounts are incorrect. Glitch still need to be fixed..Winnnnieee64Version: 1.20.2

✓ Slow and thought uploads would be unlimitedDon’t like that you have to pay per upload, I’d rather use free software like wave..Klassh13Version: 1.18.4

✓ Needs to be able to sync IPhone to IPadI use both the expense & mileage .. Really wish I could sync them, easier to fill Mileage out on IPad. Also, need to be able to create shortcuts on the Mileage side.. I have a set call schedule every month.. Would be nice not have to retype it in all the time.. Would be a 5 star if these things happened...Pote05Version: 1.17.4

✓ Not completely free.It’s only free for the first 3 receipts..GiffyoVersion: 1.21.0

✓ Very unhappyI purchased the paid version of this app. I started recording all my receipts for a project I was doing and it has deleted all of my receipts!! And if I want to back up my receipts to their cloud services it’s going to cost another $10! On top of that there is no support, if you press to their “email for support” button in the app, it doesn’t work! What am I supposed to do now that all my receipts have been deleted???? I want my money back!.OnanDuVersion: 1.20.1

✓ Good app with potential BUT Many issuesIt’s a good f th issues are addressed: BACKUP: it’s linked to Google drive and it might be backing up, but the auto backup date does not update. So I’m never sure if it actually backed up or not. In general the auto backup needs to be fixed Date Stamp: receipts are uploaded with a certain date but for some odd reason sometimes the dates show up as one day before or one day after, no matter how much we try to edit or fix it. Moving items up and down: This feature sometimes does not work. No matter how many times we try, for some items it doesn’t work..Jayh_2Version: 1.22.4

✓ App does not startHi, I have installed and uninstalled various time the app. But it still does not open..Jennifer hecVersion: 1.14.4

✓ No supportI paid for the pro account in order to use the backup feature which I thought would allow me to log in the account using two devices that use the same Apple ID. This doesn’t appear to be working and when I tried contacting support in the developer website I just get an error each time I try to create a ticket. If I don’t get a response I’ll request a refund..Nix666Version: 1.22.4

✓ Paid for upgraded version but nothingI paid for the upgraded version and I still don’t have the graph. Nothing changed within the app + had difficulty sending reports. :(.MathamitoVersion: 1.12.1

✓ ReviewNot enough headings so everything goes under the heading other also would like the dates to show up as date of receipt not the date I was able to upload the receipt.QPaanzVersion: 1.20.1

✓ Nice productVery intuitive and flexible app. Does what it advertises. Like the product very much. 4 stars However, Had billing inquiry/question on auto-renewal and received little help with support and no resolution. Left frustrated after several circular emails. Based on this, not worth the frustration and my time supporting this platform..Gjc1234557Version: 1.19.0

✓ Reciept picture editorNeed to edit taken pictures bought the plus with 50 ocr but still no way to edit pics.91joelVersion: 1.22.4

✓ Sort the adsSick of the ads you cannot shut down without going right back out and back in.Malc HartVersion: 1.21.0

✓ Just a photo storage...I used to used another bookkeeping app but they recently stopped the free option so I was looking for a free app. This app won't OCR anything when taking a photo of a receipt. Everytime I have to type the price, make sure the date, and change the categories, payment methods, etc. But it's free and I'm using this app to keep my receipts record which is helpful when I want to return something. For my purpose this app is good enough..☆りんごみかん☆Version: 1.22.4

✓ Doesn’t scan the whole receipt!I bought the OCR expecting it to scan all the items on the receipt and put it in an Excel file. This program only gave me the total amount. I could’ve entered that easily and faster than this program took scan and email it to me. I wasted $6.99 on the OCR that i cant get back!.Quicken User CDNVersion: 1.17.4

✓ Doesn’t handle tips wellEvery time I scan a meal receipt, there is no field to capture the tip paid. I end up making a manual entry separately for the tip. What a hassle..CrazyhockeydadVersion: 1.12.1

✓ Transferring data is a nightmareSo hard to transfer the data from one platform to another. Export and import of backup file doesn’t restore all images. I expect better from paid apps. Haven’t received response to the email I sent on their support email..VeeKay27Version: 1.22.4

✓ Absolute crapI was billed multiple times and the app never sync’d up. Complete garbage. Plus the how-to videos don’t match the app - just a terrible experience.SFProducerVersion: 1.22.4

✓ Major issueYou cannot allocate expenses to a specific project. If you work on several projects simultaneously you have to download to a CSV file and reorganize manually which is frankly a little waste of time. This would be a huge help if this could be considered especially since I had purchased the premium version for this reason…...PalouxcVersion: 1.20.1

✓ Almost perfectWorks great for tracking receipts and categorizing expenses immediately. Offers the ability to run multiple expense reports at once so I am able to track my receipts for consumables in one report and each depreciation schedule in separate reports. This makes tax season a breeze. The only issue is this year I had a large amount of receipts into the app and when the report was exported the pictures of the receipts were pixelated from the size being dropped. The app needs to have to ability to save the receipt photos at their full pixel value and then have the ability to export the reports by either logging into an online drive or send the report to the iCloud. This would allow you to receive your full report on your computer where you need it without losing the picture value of your receipts by having to send them report in an email with limited space..Cowboy92BrewVersion: 1.14.1

✓ Not recommendedIt ask me to log in every single time I scan a receipt. Why does it not remember my log in? Another issue is it just recognises the text and auto fill the receipts (name, price…) couple time. I have to key in manually mostly..StvnvnVersion: 1.22.2

✓ Terrible appTried to sign up like 5 times and each time it failed Not user friendly at all They need to fix many bugs.Chadik12000Version: 1.22.4

✓ Unclear charges and app crashesI was excited about this app because it’s so easy to use and has the metadata recognition that actually works for once, but then I realized the year I paid for still didn’t give unlimited receipts! The pricing is burried in the app description but doesn’t show up clearly when you upgrade. It gives you only a certain number of scans for $9.99 and then you have to buy more but it doesn’t clearly say how many for how much. It just happens. Worst of all, if makes you sign in and when you do, it crashes immediately after you reopen and try to add scans. Worthless and now I’ve scanned all these receipts and will have to integrate them into a new app. I want a refund!!!.AllAboutEventsVersion: 1.20.0

✓ Buggy unresponsive appI can say with a 100% confidence that I’ve never used an app that’s so unresponsive! It takes forever for the app to import an image/pdf from cloud. And then after creating the receipt, the app goes into a thinking mode which lasts at least a minute. Many times I force-kill the app while its thinking, fully knowing that the app still thinks even after processing my receipt.. I reopen the app and the receipt will be there saved!.VijayTejaPVersion: 1.20.1

✓ Good idea, but there are bugsTried to save a back-up file. When I export it and choose a location in my Files, there is no button available to enable you to “save” to the specific file of your choice. You are just left scrolling through different files, with no way to select one. I have to close the app and reopen it to get back to the main screen. Need to fix this bug. I’m using an iPhone 12 mini..BKAJ1123Version: 1.20.1

✓ Good app but not for automatic saveAutomatic save wokt work since the new update.Jo_dirteyVersion: 1.22.0

✓ Love the concept but unreliable retention of expense dataI am using this to track my Australian tax deductions info throughout the year as well as costs for a home renovation I am doing. Unfortunately when I update an entry, SmartReciepts routinely changes the expense amount for no perceivable reason. Eg, I updated an invoice number into the notes area for a pre entered expense for flooring. It changed $4,225.50 to $4 in the process somehow! This is a fundamental floor and regularly happens. Also it's very geared for USA expense types so Aussie ones are a hassle to enter so I don't bother. Otherwise, the image capture is handy and managing expenses is really clear and easy..KriztoefaVersion: 1.1.1

✓ Keeps crashing on image uploadPlease fix.Britinfrance22Version: 1.8.2

✓ Great app but...I love this. It's a great app is has just about everything. But the reports are just a long list with one total. No good when it comes to tax time and you have to go through and add each receipt up individually for each category. You need to be able to select if you want your report listed as date or Category and have a sub total for those. Definitely worth 5 stars from me after that.Pud777Version: 1.1.2

✓ Easy App!I love this app! Would give 5 starts but the yearly subscription doesn’t give unlimited smart scanning of the receipts, you have to continue to buy, which is why I bought the app in the first place. To have to now enter all the info after take the picture is annoying! Other than that the app is fabulous..Jlister777Version: 1.21.0

✓ OCR not included in yearly feeDisappointing that the OCR functionality is a pay per use charge and is not included in the yearly subscription fee, this is hidden in the fine print so buyer beware.Porta77Version: 1.21.0

✓ L’application ne démarre pas.Cela fait 3 fois que j’installe / désinstal mais rien a faire l’application ne démarre pas 😢.Ema666Version: 1.14.2

✓ No notifications of in app purchaseI downloaded this app because my company got rid of our expense tracking system and went back to excel and paper receipts. I wanted something free just to organize my receipts separately from all my other photos. I was immediately given a warning to setup automatic backups (in beta). Yet when I click this it automatically charged 10 dollars. If you are going to charge for a feature, it should not be in beta. Also, a warning indicating that a charge will occur should be required. I won’t use this app, despite its otherwise favorable reviews..CptpizzaVersion: 1.16.1

Smart Receipts: Expenses & Tax works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Smart Receipts: Expenses & Tax.