Cleveland Clinic Express Care Negative Reviews

Cleveland Clinic Express Care App Complaints & User Negative Comments 2024

Cleveland Clinic Express Care app received 7 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cleveland Clinic Express Care? Can you share your negative thoughts about cleveland clinic express care?

Cleveland Clinic Express Care for Negative User Reviews

✓ Be sure your insurance will cover your session.Needed a doctors note to get back to work (sinus troubles) stating I wasn’t Covid compromised. Was sent to this service and was charged $55 for a 10+ min for a face time with an out of state doctor that I was transferred to. Was prescribed nothing but was told to take two days off. Well somewhere down the line there was an issue sending me the note and after a week of administrative Hell to get them to send an email I finally got it while missing days of work (unpaid) the entire time. Obnoxious in of itself but now I’m being hit with a surprise $226 bill for that same session because my insurance wouldn’t cover it. Lawyer tells me it would cost more to fight than to just pay. That’s an expensive email friends..BrivideoVersion: 12.0.627

✓ On-Line ReviewYears ago I swore to never use an on-line doctor visit again. Today I broke my promise and used on on-line appointment, mainly due to being unable to get a ptimary care appointment and my reluctance to visit an urgent care with the COVID pandemic in full bloom. After completing the pre on-line questionnaire, the physician asked for information on many of the questions responded to in the questionnaire. After responding to his questions I sensed I was wasting both my time and his time. I believe the doctor assumed something viral was the issue, while I was thinking something else that I have a long history and experience dealing with. Lastly, the pre on-line questionnaire is rather straightforward, although I suspect the doctor was not seeing exactly how I responded. Also the billing information needs work. It asks if you have insurance and then gives a limited number of insurance providers requesting the name of the insurance company. If you responded that your insurance company isn’t listed there is no option to write-in your insurance company, and than proceeds to inform the costs of the visit will be billed to your credit card, with no option to go back and revisit the listed insurance companies. I’m back to never wanting to use the on-line process again. ..Feeling Bad Too BadVersion: 12.0.627

✓ Couldn’t Consult due to State locationMy first experience started at 8:30a waited One hour to get ‘not able to connect’ from the Nurse Practitioner, waited again another 20 minutes to do an actual consultation but come to find out they could not prescribe to someone in FL, WHAT? - doesn’t the App route to the correct people on the other end? My profile clearly stated my location and address, Not from my experience, I tried 3 more times but this time under my reason for consult I put in parentheses FL patient got declined several times, not licensed to treat a FL Patient. One or 2 medical staff available at any given time with a huge list of Offline people, disappointed! All I needed was an anti-inflammatory for the excruciating pain I’m going through..PRgirlzzzzVersion: 12.0.627

✓ No History / No follow-upDoctor case is good, however the app has no history of appointments, making it a terrible tool for ongoing help. I’ve had 3 appointments and nothing has been added to MyChart, there is no log or email of who I have seen or what the have prescribed. It’s chaotic. It seems like a sales tool. The last provider said I would get all of the information in MyChart but there is nothing, and no way for me to refind or contact the provider. Seems like a shabby app just market telehealth to make a little extra dough..FunkaliVersion: 12.0.1906

✓ Don’t waste your moneyIt doesn’t matter how sick you are. Their policy is no antibiotics unless you’ve been sick over a week. My face is completely swollen, and I am blowing thick green snot out my nose and coughing up chunks of phlegm. I was working at a kids camp over a week ago and know exactly which kiddo got me sick. I definitely have bronchitis and a sinus infection confirmed by an in person urgent care who agreed that I really did need antibiotics to clear this up. This virtual clinic only prescribed those stupid little coughing pearls that do nothing. Save yourself the $49. It’s not worth it to be seen here..DisreviewVersion: 10.4.108

✓ Terrible.Last night I waited 3 hours online ( 28 patients before me) for Dr. Donita Diamond. My husband has been coughing a lot so I thought it was a good idea to use the online services first instead of going out of the house with all this pandemic that is happening all around us. After waiting for such a long time the Doctor dropped the call. Even when they ask you to include your telephone number in case they need to call you, the doctor didn’t even call back. Even when I totally understand how overwhelming most be for doctors to try to help so many people specially during this crazy times we all are leaving right now, they should not drop calls on those waiting. Not getting back to those waiting at lease with a call or an email it make the whole experience even worse..DenisePBVersion: 12.0.627

✓ No insurance options!!While waiting my turn for my 4yr old daughter who randomly spiked a 102 fever at midnight, I decided to try this app to save myself some waiting time and gas but while filling out All our information I find out there’s no insurance option other than BCBS, CCF employee, or medical mutual... Um what?? Why? And then they want you to pay a $49 copay!? I don’t even have a copay w my insurance for office or emergency visits. This app makes no sense without being able to enter your own insurance information, especially seeing as CCF accepts a wide range of insurances! I’d love to use this app because I have 4 children, Please add more insurance options to match the list of those accepted by CCF so more people can use this app without being charged an arm!.MamawitthetoozVersion: 10.1.206

Cleveland Clinic Express Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cleveland Clinic Express Care.