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FluentU: Learn Language Videos App Complaints & User Negative Comments 2024
FluentU: Learn Language Videos app received 116 complaints, negative comments and reviews by users. Have you ever had a bad experience using FluentU: Learn Language Videos? Can you share your negative thoughts about fluentu: learn language videos?
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FluentU: Learn Language Videos for Negative User Reviews
✓ WARNING!! DO NOT DOWNLOADJune of last year I tried a free trial of this app and decided it was not for me . Fast forward to this year and I purchased a new phone . As It was downloading the apps onto the new iPhone, this one popped up. I couldnt remember what it was so I opened it to check it out . BIG MISTAKE!! They immediately starting taking money out of my account for this app! 30 dollars is a lot of money to steal from someone for opening your app for 3 minutes! It is being disputed at the moment through apple. Download at your own risk, they will start automatically removing money from your account though if you do!!.Version: 2.3.0
✓ ConfusingI don’t understand how to use it..Version: 3.3.6
✓ Automatically charged 33$ a month!!I downloaded this app for the free trial. I barely even remember using the app I may have used it for a day or two and then deleted it. It continued to charge me 33$ a month! Without my knowledge and without any clear notification. I noticed the charges and was very confused as I had long since deleted the app and have no memory of purchasing a subscription for an app I barely used. They would not return my money and on top of that it took me 30 stressful minutes to even cancel my subscription. Save yourself the stress and DO NOT even download this app!!! It requires your card and automatically charges you..Version: 2.0.0
✓ Good but expensiveLove the app but too expensive :(.Version: 3.3.6
✓ Warning!Signed up thinking that I could cancel my subscription if I didn’t end up using the app before the trial ended. The trial ended after two weeks, but I was not informed about it and instead automatically billed. By the time I realized, it was too pate and now I’ve payed over $300 for a years subscription that I won’t use. Really wish they would give a warning before they bill you for that much..Version: 1.9.8
✓ Connection error and problems to unsubscribe from the free trialThe app is not working properly. It says there is a connection error and I can’t access the Vocabulary and Dialogue tabs. Also, it doesn’t show the subtitles under the videos. I tried to unsubscribe from the free trial but the app doesn’t allow me to do it. Jakub.Version: 2.6.4
✓ Has potentialCould work but they need to fix the errors. I can't go back and fix a typo and it doesn't register the last letter of the sentence or word and marks me as wrong. Too many good alternatives for me to persevere with this app..Version: 1.3.8
✓ Charged $385.39Why was I charged $358.39 CAD for a free trial? I went to cancel the free trial today and found out that you had charged me for a one year subscription. Don’t download this application I can’t trust a company that defaults its most expensive options to its company during the free trials. I want my money back..Version: 2.0.0
✓ So expensive!Ok platform but way too expensive- it costs $49 NZD per month/ $30 USD for the cheapest option. It seems more suited to intermediate/ advanced level (I’m on the German course) as the beginners videos are glitchy and just text across a screen in video. There is a large leap between beginners and intermediate- I am somewhere in between, as the beginners is very basic and the intermediate is too advanced for me. Personally I did not feel it was worth the price..Version: 1.9.4
✓ “2 week trial, don’t forget to cancel sub”2 weeks free then we bill you... how about you let me have two weeks and then ask me then if it’s ok, instead of hoping someone forgets to cancel their sub before the trial period. The moment I got asked about money I uninstalled. Tired of these apps saying it’s free till you get into it and want $300-$400. Just bad business.Version: 1.9.7
✓ So many little errors and annoyingly loud at times.I just signed up for the free trial today and did the first 2 lessons. The pictures are very helpful except when they provide the wrong picture. For example I was supposed to say he drinks coffee but the picture was a female drinking water. At the end of each section when you click the button to check your progress and get coins it’s twice as loud as the lesson and very startling and annoying. I will be canceling before the end of the free trial..Version: 2.6.8
✓ Could be good but is buggy and not fixed for long timeThe tool could be good but the bugs are not fixed for long time. One annoying problem is that if you have a long list of exercises to catch up with, the app executes them to some point and then is stuck with the same number of items. There is no way to workaround. I tried use my online account but the web app progress is not in synch with the iPhone app progress. Waited for this to be fixed for 6 month - nothing is done. Big disappointment - cancelling my account.Version: 1.2.0
✓ WARNING! This app will charge youMost people expect a free trial to be something you can cancel before you are charged, or else why risk doing a trial? This app gives you a “free trial” that charges you once anyway. They should be barred from calling their app a free trial. It will either charge you 39.99 or 300+ dollars depending which tier you chose. It states this in the fine print. Do not use this app, delete it immediately if you came here on the pretence it had a free trial. It does not have a free trial. It has a 39.99 one month subscription fee that you cannot get out of. If you chose the 300+ yearly fee? R.I.P. your wallet..Version: 2.2.1
✓ App fails to identify oral inputI did an exercise where the app refused to recognize anything close to my input. I had to repeat "Por mi, ja! Te dejaba sin desayuno ". After about 20 tries from me and 2 by my Mexican housekeeper who doesn't speak much English, it never once recognized anything close to what we were saying. It would add words and even numbers into what it reported that it had heard - and I mean words that were so far from anything we said. While much about this app looks good, if there is any way to truly annoy the user it is to make them do the same sentence over and over with ridiculous results unrelated to any way any person could possibly answer the question. Very sad as I love the idea behind this app and if it would work as intended then it would be so great..Version: 3.0.8
✓ I hate thisIn the ad they said it was free but they want me to pay.Version: 2.5.4
✓ Didn’t make it past loginSpent several minutes trying to set up an account, got frustrated, and gave up. In today’s day, there is no good reason to not have SSO (single sign-on with Apple/Facebook/Google/etc...). Moreover having rules that a PW should have a number is super outdated and bad security practice. I have a PW manager generate and save passwords for me using several random dictionary words separated by a special character. Not allowing passwords like that introduces a lot of friction into the process. Perhaps it’s obnoxious to give up so soon and leave a review like this, but recently I’ve been taking login process to be a good indicator of app-quality and overall UX. If y’all don’t put the effort in to do things right and follow modern best practices, I’m not spending my time or money.Version: 2.4.7
✓ Orientation on iPad AirPretty happy so far but I wouldn’t that much for an iPad and not be able to switch the orientation to landscape.?? Please fix.Version: 2.4.9
✓ Can't open itWhilst I'm sure it's a great app, unfortunately I can't open it because it closes every time :( I really want to use it.Version: 1.7.1
✓ Not suitable for iPadAn app is not iPad-friendly if you have to turn your iPad to vertical to use it. Until your app can be used on an iPad in the horizontal form (which is how an iPad is intended to be used) you’ll only be getting a one star rating from me..Version: 1.7.1
✓ Wish you got more for basic subscriptionIt’s better than Duolingo, but barely. And too expensive for what you get. The basic subscription is really limited and to get unlimited is $240/yr which seems like a lot for what it is so far. So far the videos aren’t as immersive as advertised and are the same basic vocabulary presented like any other course. Also I have the same issue with this as I have with Duolingo, which is when the other language phrases things differently it only gives the familiar version and not the literal translation, which can be confusing when trying to build on what we’ve learned so far. For example: Je suis une femme = I am a woman But I am hungry isn’t je suis faim, it’s j’ai faim. Literally “I have hunger”, but they don’t tell you that. I took French in high school and am refreshing what I already know but I feel like if I hadn’t I’d be really confused by that. Especially since even in the vocabulary list it says “I am hungry”. So basically so it’s a really expensive Duolingo that’s slightly more accurate in pronunciation. Meh. If it doesn’t improve soon I’m not paying for it once the trial is up..Version: 1.8.5
✓ Great learning tool, buggyOk I just spent 30min with the beginning Korean section and I am SO impressed with how quickly I was able to learn. I had to knock off a couple stars for it being pretty buggy already, though. Also I have some criticism about the UX for the quizzes. I don’t have time for a more in depth review so I’ll update later. The learning strategy helped me parse sounds and even read. The issues do impact learning, however. If the experience was a bit more smooth this app would be a revelation. I’m not sure yet if I would pay for it at that price with these issues..Version: 2.7.0
✓ Way Too Expensive for Sub-Par QualityVery expensive for what you get. I’m already spending $15/month on this plan, and there are only a small handful of videos available in Japanese and I can’t even access all my flashcards unless I shell out another $5/month. Kind of a ripoff. Also, the UI isn’t great, I often have to start my entire video over from the begin when scrolling back to the videos from the “add to flashcard” deck screen. I wasn’t going to write a review, but since they kept asking me to write one from the main screen every time I logged in, here it is..Version: 1.6.8
✓ Useful app but too expensiveI found this app is very useful for those who want to sharpen their literacy level in a fun and entertaining ways. Not long after downloading this app, I received an email from the developer that I need to pay $30 a month to use the premium service (including subtitles and quiz etc). Well, I am totally agree that this service is deserved to be a paid app but $30 / month... Seems a but too much. Hope they could adjust the price soon so more users across the world can get the benefit..Version: 1.1.3
✓ Free trial but only with proof of payment.It’s an issue as old as the “free triel” gimmick. You try the free triel but only after giving a FOP because the developer is well aware people forget to cancel and then you are struck paying. Free trials should be free and automatically cancel at the end of the triel period unless you provide a form of payment. If the app is that good then people will pay after the trial. *obviously the developer doesn’t listen to feedback. The 1 star reviews are all from people who don’t want to sign up for a paid free trial and then have to cancel the subscription. Why not offer 14 days free then require a payment to continue. No more 1 star reviews!!.Version: 2.2.4
✓ Don’t buy - SCAMI downloaded FluentU to learn French. It subsequently charged me 240£ annual plan after 7 days trial expired. I wrote to Apple store confused why there was no warning but they refused to refund me. I even got email from FluentU with 40% discount if I signed up annual plan. Even if I’m guilty of forgetting to cancel, the most I should be responsible is one month. The app defaults to annual plan and decided for you that you must sign up for one year. They refused to let me change to one month and basically are forcing consumer to pay for the next 11 month!!! It’s big scam that Apple are letting developers doing right now cuz they are profiting from it. Don’t download. They said talk to Apple but why don’t you change the default to monthly after so many people have complained?.Version: 2.0.8
✓ How do I avoid being charged for a subscriptionPLEASE HELP. Just received an email about a billing problem of $240 for a subscription that I don’t even remember signing up for. I never subscribe to anything so I don’t know if it was unintentional or just started charging after a trial. I believe I canceled it right now and I also sent an email out, but I need to know how to avoid being charged. It hasn’t charged me yet as there was “a problem with the billing” But I keep reading comments that say if you cancel at least one day before the subscription ends, you won’t be charged. However, I was just less than a week late. The emails that were meant to notify me got lost in my inbox as I am a high school student who already gets hundreds of emails for school and from colleges, especially during this time as school has been transferred online. Also, can’t even afford this because I do not have a job. This app has been deleted for so long, I don’t have any memory of even using it. On top of that, it’s not even charging to my card, but to someone else’s. I cannot deal with this right now, someone please help..Version: 2.2.4
✓ Flawed app with good contentI used to use it for just Russian, and other than having poor AI for listening to your pronunciation it was sort of usable. I’ve recently added Chinese to my study, and the app is broken, it takes forever to calculate how many questions you got right in the previous exercise and you often need to force close the app to be able to continue to use it. Given the price of the subscription, it’s disappointing that the app appears to basically orphaned and unsupported.Version: 3.3.8
✓ Hard to justify costThis is a great tool to supplement other methods of language learning but most human beings in the 21st century don’t have an enormous amount of time to devote to apps like this and yet it costs the price of a gym membership! If you’re super wealthy and don’t mind throwing away a few hundred pounds/dollars a year for a “useful” app then go for it. If you are a normal human being, this is an obscenely overpriced app. For the record, I know this content is difficult to create. But as far as I can tell, having used this app a couple of years ago too, they don’t update the content very much at all..Version: 2.1.2
✓ Garbage appI am a paid user, and actually like the idea behind it. But the ios app never works. It always crashes and you need to close the app and start it again. Very frustrating. I won’t renew my subscription only because of the lack of technical support. They update the app every month but it only gets worse..Version: 2.5.6
✓ Technically works, but buggy and jankyDon’t expect any UI polish. - Images pop in and out as you scroll. - Audio will only sometimes play while the app is in the background. - Forward/backward controls put the subtitles out of sync with the audio. - Dragging the week slider has random effects on the player, including jumping you right past the quiz to the next lesson. - At the end of a video, the final subtitle is replaced with the first subtitle. - Sometimes videos play twice and I’m not sure it’s on purpose. - Tapping a word makes the whole screen jump left for no perceivable reason, then it shows the definition after a pause. - No clear instruction on what to do when a course is up for review… everything just turns orange, but only some orange buttons make it blue again. - Subtly different interaction than on the web, so switching between the two is confusing. (For example, some videos on the web are audio-only on iOS.) - Two loading spinners appear on the screen at a time sometimes. - No loading spinners have cancel buttons. - Going back one screen often resets your scroll position so you lose your place. - Etc. But hey, it hasn’t crashed yet, and it gets the job done..Version: 1.9.5
✓ Refund of protated credit for unused time.Hi, I would like to know. In what time you guys refund the already charged subscription amount for the unused time , when the person has resubscribe for new plan..Version: 2.2.5
✓ DisappointedSadly they want you to pay upfront, for the “free trail”. I tried to sign up for the free trail and it kept circling around to my banking information or iTunes account balance, then they said your iTunes balance only has $3, please add more funds. I didn’t, but I’m still worried they will charge me even though I deleted the app right away..Version: 1.9.4
✓ Shady trial scamCareful before you offer your credit card info. Free trial is only with credit card. Once you start you’re told to cancel anytime by downgrading to free in settings. In settings you’re only given the chance to upgrade. Pricey but reasonable content. Can’t forgive the bait and switch though. Perhaps less shady than absentmindedness in app development. Please post instructions that actually work for unenrolling upon beginning the trial or update your app to align with the instructions you currently provide..Version: 1.9.9
✓ App doesn't work anymoreI've been a user of this app for over two years. Recently the app stopped working so I put in a help desk request for suggestions. Their response was for me to notify them via the app that isn't working. That's like asking a person whose car with an engine that doesn't start to drive to the shop instead of getting a tow. So the only way this app works for me now is to uninstall and then reinstall every day. That's a real pain so I am probably not renewing if this doesn't get resolved..Version: 3.2.9
✓ Crap at loginI really don’t enjoy apps that you cannot at least preview or get pass the log in to see what it’s like before committing to a payment. Also at the login it says select a language to learn but then continues for the email and password in the language. umm I don’t know this language so how am I meant to signup in the language. When I switched it to English again, they still had the password and some of the text written in Korean... it certainly did not give me hope for the app so I decided just to quit there and then..Version: 1.9.6
✓ RubbishIf you don’t want to sign up with bank details and get charged then this app is really bad.Version: 2.1.9
✓ Way too expensiveDuolingo is better.Version: 2.0.0
✓ It would be good but I can’t pay for itEven with the trail I wouldn’t buy it I was hoping I could learn a launguage to help me for GCSEs for free but I guess not :( but I bet it is good.Version: 2.1.1
✓ RefundI was charged for a subscription. How do I get a refund?.Version: 2.7.0
✓ Unusable for dyslexicsThere is no English sounds for the Japanese. people with dyslexia can’t hear the sounds by people saying the word. they need to see it written down and there is no English writing for how to say it so the app is unusable. I will be happy to pay if this was a feature.Version: 2.0.0
✓ Charged me £229 and hadn’t even used itBe careful as this app just automatically charges you after downloading the free version.Version: 1.8.5
✓ It was goodI only gave it 3 stars because you had to pay I enjoyed the free trial tho and it definitely helped.Version: 2.0.0
✓ Got charged full month for a free trialPlease kindly refund..Version: 2.5.4
✓ Fantastic language learning appHaving used the app for several months now, I'm disappointed that more hasn't been done to fix pronunciation bugs. I am using the free version but am unwilling to upgrade based on this. It's impossible to know how something should be pronounced based on the faulty computer generated pronunciation. It's problematic and urgently needs a fix..Version: 1.1.4
✓ Becareful its a scamI definitely cancelled subscription within Trial period but a month later I was charged £229 for a whole year subscription. This must be a scam. Please be careful. If you have not subscribed and being charged definitely contact Apple Support..Version: 2.2.1
✓ Intuitive language learning tool, too pricey.I’m enjoying using the app so far and have found it more intuitive and educational than other apps I’ve tried. The amount of resources available (audio and video clips) is amazing. With all that said I still don’t think the premium price they’re asking is completely justified. You could get a semester of in person classes for an annual subscription. So while I’d like to give this app five stars it does feel like it could be a lot better for what they’re asking. Also on a small note, the “grammar tips” aren’t very useful for the layman who doesn’t have a firm grasp of language terminology like “prepositions”, “dative cases”, “clauses” etc. It would be more helpful if the grammar tips were less technical and more contextual for real world use, conversation etc. E.g “This word is more often used in the context of..”.Version: 1.4.7
✓ TerribleApp is only in portrait view - doesn’t switch to landscape view. For an ipad with a keyboard, completely useless..Version: 1.9.9
✓ Landscape unavailableI love this app. I would buy it right now. I have a case that makes my iPad look like a laptop. This does not have landscape, I always have to hold my laptop sideways and can not use my keyboard. The onscreen keyboard keeps popping up and i hate not being able to type on my keyboard. The Apple onscreen keyboard is generally not user friendly. That is why I use this thyme of case. It makes the usable space on the screen reduced and not comfortable reaching up every time. Decades of research have gone into the ergonomics of a keyboard. Resting my hands on the keyboard is important. Especially spending hours using this app. Unfortunately I would have to not recommend this or purchase it. Please contact me when you offer the landscape feature. It may seem petty, but it will change this app from child’s play to the professional realm..Version: 1.9.3
✓ 1 StarIt cost money and it wouldn’t have Swedish (witch I want to Learn).Version: 1.9.4
✓ Not worth itHonestly this app really dosent provide alot of anything. The language tutorials are poor and clunky. The best thing app about this are the videos, but you can just watch all of those on youtube for free. Unfortunately i decided to get a year subscription. Be careful cause they wont give you your money back. I got the one year subscription at 40% off and i feel like its still waaaaay over priced. Stay away! Just search for videos on youtube and save yourself some $$.Version: 3.3.6
✓ Mandarin audio checker gone badUsed to be 5 star. For some reason there mandarin audio checking isn’t working properly now. As someone who struggles with tones it used to be so hopefull, now I’ll look elsewhere..Version: 3.2.5
✓ Zero free services anymore.I took a break from this app for a while and the words to review piled up. I was slowly working through them on the free version, because it was unrealistic to watch new videos and learn new words while I still had all those words to review. I had planned to get through them all, then start paying again for a full experience so I could move foreword. I got from about 3000+ to 1700, and it took a WHILE. But I was improving my spoken ability at the same time. But now I can’t access them because even ONLY using the review section is asking $30/month from me. This is really disappointing. I feel like I want to quit. I could pay for multiple other services with this amount of money..Version: 2.3.9
✓ Expensive and annoyingThe app itself is hard to work out... deleted in 3 minuets of downloading.Version: 1.9.7
✓ FluentuI do like this app, but recordings quite often don’t match words and videos takes forever to load. For this price it should really work better..Version: 2.2.3
✓ Money subscriptionCan I please get my subscription refund.Version: 2.1.8
✓ Charged despite cancelling subscriptionI was charged £229 for the full subscription fee despite cancelling my subscription a few full days before my free trial expired. I realise this is probably Apple’s fault and not the apps fault, but until it is fixed by both parties I will leave this review as one star as it reflects my experience with the product. I have not had the same problem with other free trial subscription cancellations..Version: 1.9.9
✓ No customer service whatsoeverI’ve signed up for a free trial version and instead was charged £27 Wrote to the email provided thrice and noone even bothered responding. An absolute rip off for smth I only wanted to try out to see if it suits my students. Disappointed.Version: 1.7.2
✓ The app can’t hear you very well.Takes too long to stop recording you and really can’t hear very well. Gets you frustrated and prevents further learning. A hinderance if anything. Would not recommend. Other apps out there..Version: 3.3.9
✓ Forgot my 7 day trial and got charged £240 for annualI decided to try out FluentU but was very unimpressed. The content is extremely poor and uninspiring. The content is mostly a lot of translated dull TV ads or middle of the day general interest news snippets and that’s .. it. I spend most of my time avoiding that in English. Not exactly exciting. Was hoping this would be actual content I wanted to watch like Friends etc. translated into the language being learned (sadly Netflix doesn’t allow for this). Because language learning should be fun. This is not. Added to this the navigational UX is abysmal. I can’t figure out how to reach better content.. if there is any? No landscape mode in iPad either. Why?! So poor an experience, that I quickly stopped using it and stupidly forgot about the subscription. After 7 days I was charged for a whole year’s subscription of £240 without any warning. Cherry on top. It’s now been 6 months since I accidentally subscribed to this awful app and a quick check to see if any content or UX has improved and… nope. Exactly the same tripe. This is a bad developer. AVOID..Version: 3.0.4
✓ This app is garbageWhen you download the app. Right away you need to pay. Google translate is way more better then this stupid app 👎.Version: 2.1.8
✓ Helppppp pleaseeeI paid for the subscription and I want to cancel it but I was Im impatience so I made an account with a bunch of random letters as the email and then proceeded to logout by accident while trying to cancel my subscription so can you guys not charge me.Version: 2.7.0
✓ I have been charged again without subscriptionHi, it’s the 2nd time I have been charged on my card, I have tried the trail but it didn’t work for me, I have never subscribed your app. I contacted with you last month but still been charged again this month....Version: 2.3.1
✓ How to contact a developer or responsible person by email, I have faced a terrible problemI want to contact them as fast as possible.Version: 2.0.0
✓ No cool - do not use this appI installed the app and they automatically charged my credit card $300 without my knowledge. I just wanted to try it out for 2 week. App shouldn’t automatically bill a consumer! Hopefully I won’t get charged.Version: 1.7.4
✓ Don’t waste your timeSave your time. Use another app.Version: 2.0.4
✓ Not worthwhileThe app is buggy and the course does not have a clear structure or organized explanations. In the end, you are paying for a bunch of short audios and videos that you can watch for free on YouTube, nothing else. The app uses video lessons produced by other people on YouTube who post them for free. And some of the beginner's content in Chinese is not correct or what people really use to communicate in China. Not worth your money..Version: 3.2.3
✓ Could be fantastic.Great idea but poor execution. The app is a difficult to navigate, buggy, difficult to use mess..Version: 3.1.1
✓ Almost charged me moneyThis app asks for 300$ right away! Even tho it specifically says i can wait to the end of my 14 day free trail. Im not paying 300$ to learn a language!!.Version: 1.9.5
✓ Too fastI gave this 3 stars because the audio player you have to do before doing the quiz goes wayyyyy too fast. They should put it in the app so that you can put the speed at what you learn at. Also it should show the different levels of pronouns with the verb you are trying to learn at the beginning of each lesson. Everyone learns a different way and they should take that into account. And I have bought several different spanish apps and they all have their flaws in one way or another..Version: 1.7.1
✓ Unauthorized billingI am being billed on this and never subscribed. I have repeatedly requested a refund and to cancel - but it continues. This is not a legitimate company.Version: 2.4.1
✓ STOP!!! Don’t downloadDownloaded the app to see if I got on with the app and I suited my style of learning. They subsequently charged me £230 without any further communication, like a reminder email to inform me of my impending subscription. I don’t like companies they have to use bad practice to and slight of hand to get my money. iTunes are as much to blame here too as they allow this to happen and don’t support their customers when they have a genuine issue. What a bunch of c....Version: 1.8.9
✓ Enjoying app but one big issueI am really enjoying the app, this form of learning is very productive as you are learning from real humans voice instead of speech robot. I am currently on the trial version, however my only big issue is the price of the membership personally I think it is too high compared to similar language apps on the market so I’m not too sure at this moment if I will carry on with a membership after the end of my trial..Version: 2.2.4
✓ Watch out - the subscription issues are real.There are so many subscription pitfall reviews I just signed up for a month and cancelled straight away - I can still use FluentU, so I’ll see how long that lasts and renew if I continue to get on OK. The main thing putting me off is that FluentU insists on using my iPad in portrait mode, which is a real pain because I can’t use my keyboard and I use landscape for absolutely everything else. EDIT - Even though I cancelled immediately, I WAS CHARGED a month fee straight away, not after the trial as the Developer states here - so definitely do not start with the annual subscription. Also, this app really isn’t designed for the iPad, and if you want to use the web version on your iPad, delete the app as otherwise you’ll keep getting a banner telling you the app is installed. Personally I’m not going to continue, because I don’t like the Developers subscription approach which is highly unethical. If you do take the trouble to report them to Apple within the ‘trial’ period, you’ll get an immediate refund - well I did anyway!.Version: 2.1.1
✓ Love but...I love the app but I don’t have $300+ for it! My phone isn’t showing this app as an active subscription so I can’t cancel... I don’t want to get charged....Version: 2.1.0
✓ Stop badgering me for a review!Suddenly after every video that I watch or every group that I work through you asking for a review, even though I have that turned off in my iPad. Somehow, you are circumventing the options that Apple has installed for me to have to have control over my own equipment and that makes me leery about your integrity as a company. The app content is ok but it’s frustrating to be constantly interrupted when I’m supposed to be learning. 7 May 2023 - I just dropped from three to two stars. Why? Because it’s started again; being hounded for a review while I’m trying to study even though I already gave a review a few days ago! At this rate I will not be renewing my subscription. I only regret that I chose an annual subscription; the initial free trial was flawless but I guess that’s how you get pulled on..Version: 3.1.3
✓ Stickier than coronavirusPopping up all the time at my YouTube videos, so I downloaded only to give a bad review!!!! Don’t download and don’t use at all times folks!!!.Version: 2.1.9
✓ Can’t use itI downloaded it and tried to get the free trial. I tried to register but it said my account already exists. So I tried to sign in and it said please complete registration. It just goes round in circles so I gave up..Version: 2.1.3
✓ Too too too expensive.What more can I say? I looked at the annual and monthly cost and stopped there. No way I was going to pay that price. So you have lost a potential customer. I also note you still have not fixed the portrait/landscape problem, which suggests you pay litle attention to customer feedback..Version: 2.2.9
✓ Fluent U is badYour app is trash, Duolingo’s better..Version: 1.9.8
✓ Too expensive and too childishI want to learn Russian. The only way to access this app is to pay a fortune. I immediately removed myself from the free trial after seeing just one video of random objects in a kitchen (some which I didn’t even see in real life or know the word in english). The video would buffer a lot when I tried to rewind and was lagged with the sound. I shouldn’t have to struggle to relocate a word I wanted to see again. Then the quiz... a bunch of words pop up that I don’t recognise and I’m just lost. What is the context? The videos are also way too childish, when the advertisement for this app was a curious funny dude. I don’t enjoy little kids laughing in the background of my videos. At all. I had hopes for this app but I’m disappointed by the content and unbelievably high price. It’s not a bad app, it may still have some value used by the right person. Just not me. I have more comfortable access learning Russian with Duolingo..Version: 2.0.2
✓ Beware! Dishonest 2 week free trialBeware! A proper free trial wouldn’t charge you a $350 annual subscription at the end of the ‘free’ trial. It wouldn’t require any input from you; it would just end, not require you to opt out 24 hours before the end of the ‘free’ trial to avoid being charged. It could then ask you to opt in to a subscription. This is completely dishonest and underhanded..Version: 2.0.6
✓ Videos seem very glitchyIt's hard to watch the videos as they seem very glitchy... They freeze straight away and then suddenly play at rapid speed when you click on them..Version: 1.2.1
✓ Too expensiveIt looks great but $45 a month is just way too expensive. I wouldn’t be comfortable paying any more than $15 a month for any subscription service. Maybe you guys should offer a cheaper single language option for subscription? If you do I’ll be back..Version: 1.9.3
✓ Very good but not excellentI have tried French one. The translation to English was not correct(sometimes). Secondly, the prononciation in dialogue section, does not belong to a human, it is a machine! Finally the videos comes from youtube, it takes few seconds to upload, I mean you can’t watch it immediately. But honestly these points are not very important, you can ignore all of them and enjoy this application. I have tried more than 10 application since last five years to improve my skills in English snd French. This one is one of the most effective applications. The idea is creative and powerful. The videos really helps you to improve your skills in listening. They use Pimsleur method to repeat what you learn and this is a strength point. I have tried 2weeks free trial and I am eager to renew my subscription from tomorrow.In my opinion, this app is really professional and creative. If I were the owner, I would focus to solve those three issues that I have mentioned above..Version: 2.2.4
✓ If you’re going charge that muchYou should update the app so that it works with the noch..Version: 1.7.3
✓ Seems great, but has room to improveThe concept is awesome and there’s a great variety of stuff, but the voice recognition feature was so buggy that it made the app too frustrating to use, particularly as a paid app. It often wouldn’t pick up the first word or syllable of what I said or would wildly misrecord what I said and not be consistent with what it said my errors were across multiple trials of the same sentence. I would say it’s that I need to work on my accent, but I use Spanish daily for work and am not misunderstood at nearly the rate the app misunderstood me. I may return when I’ve finished with other materials to see if this aspect has improved. Definitely a lot of potential with the app!.Version: 3.0.6
✓ Very poor appTrying to connect I found impossible to go further than the selection of the two week period trial. You have to subscribe but even though it doesn’t. I believe it’s a scam to force you to select a plan. After a tries I gave up. Don’t forget to cancel the subscription though as they will charge you a full year otherwise. That’s very smart plan to get money just made on people who are not careful that the free period automatically charges you a full year. It must be enough to make a small fortune in a few weeks..Version: 1.9.6
✓ Good in principleThis app has a lot of potential. And part of the execution is good too. But the developers have not invested enough to bring the interface up to a level that I’d rate higher than poor. It can’t cope with a landscape screen orientation on an iPad, and there are bugs in managing your vocab lists. The way I use it is to watch the videos and add the words and phrases I don’t know into a flash card list of reasonable size which I then proceed to memorise. One limitation is that you are stuck with the very specific verb form in the video and there is no link to the infinitive. So it is difficult to generalise what you learn. A small addition but one that would make a difference. A bug is that when you add more words to an existing flash card set, you sometimes cannot study those cards. The next problem is that the flash cards are only one way ... in my case English to Spanish. In my view it is important to study both ways. My final and perhaps biggest problem is that they just did an update and in no longer works at all. I can’t even get on to lodge a fault. And I just spent hundreds of dollars for an annual subscriptions. As I said, good in principle. But they need to invest in their program (and fix the failed update!).Version: 1.4.6
✓ No good! Poorly made - for Japanese learningThis is not a good app for those who wish to learn Japanese. There are several errors in the written content and the app uses an automated computer generated voice for the audio. The computer generated voice makes several errors in pronunciation which will lead the learner to mimic those errors. I'd give this an app a miss until they correct the errors and get rid of the computer generated voice..Version: 1.3.3
✓ Sounds great, but why the upfront charge?!I saw this on a YouTube ad and thought, wow! This is exactly what I’ve been looking for! I downloaded it, went to set up an account, and then I’m told I need to give them my credit card and I’m going to be charged $300 in two weeks? Yeah, no thanks guys! You’ve got to let me roam for free and explore the app first. After reading other reviews and seeing that people have a tough time getting their subscription cancelled...yeah, no thanks! Too bad. Great idea, very poorly executed on the user side. If you changed it I would re download!.Version: 2.1.7
✓ No landscape mode - so basically uselessThree upgrades in 3 weeks and you’re still missing the most needed upgrade - landscape mode in ipad OS. It’s been 3 years now. You clearly have your priorities wrong. Please upgrade properly and I’ll revise my review. Until then it’s useless to me so that means 1 star. Cheers..Version: 2.6.6
✓ Not impressedSame issue as others. Cancelled, but still charged..Version: 2.0.0
✓ Wow the app charges you but literally doesn’t workDecided to try a 7-days trial. So they charged me but the app doesn’t work it says subscribe but when I click on it it says I already subscribed. So disappointed 💩.Version: 1.9.1
✓ Good but expensiveI have been searching for an app that specialises more in learning European Spanish rather than Latin American Spanish - this seemed to fit the bill compared to other apps, but unfortunately the monthly subscription is out of my price range..Version: 1.9.6
✓ Eh, I’ve had betterI realize all language learning apps/programs have their flaws. My problem with FluentU is I’m paying $20 to be an app tester. I’ve been using this program for several years, I’ve completed Beginner 1&2, Intermediate 1, and am nearly finished with Intermediate 2. I’m not exaggerating when I say that every time there is an update, there are issues. I’ve emailed customer service so many times, I’m absolutely certain they ignore my complaints at this point. Sometimes the issues are fixed just to return at the next update. For example, the sentence translations will repeat themselves within a lesson. The lessons don’t go to the review or completed queue after you’ve completed them so it’s difficult to tell which lessons you’re done with and which are new. There are also the complaints of other users regarding the portrait mode and interface issues. I live with a native speaker and there are translation issues in a number of lessons. The app only runs well on a current Apple device, it’s slow otherwise. Don’t expect any kind of refund when you have issues, they are however, quick to offer an apology and reassurance that “they’ll pass it along to the devs.” I do feel I’ve learned a good amount and appreciate that the videos are mostly current. This year, I had enough and bought a different language learning program and am finally saying au revoir to FluentU..Version: 2.4.3
✓ Please cancel my subscriptionI did not learn much from this app, but more importantly am finding it impossible so far to unsubscribe, therefore I continue to be charged for an app I do not use, very frustrating..Version: 1.8.0
✓ Poor valueWhat is wrong with your iPad app? It shuts down as soon as I get past the password and only wakes in vertical mode..Version: 1.7.4
✓ ScamTried to use the 14 day trial but I was charged for it immediately. The 14 day trial does not exist!.Version: 2.5.2
✓ ScamThis app charged me $350 aud after having it installed a few months without warning. Day away from this app.Version: 1.9.1
✓ Voices are mostly auto-generated. Illogical content.The voices are computer generated. You can’t learn to speak a language from bad siri voices. I regret this purchase. Also, No logical format to lessons for most languages..Version: 2.4.5
✓ IPhone compatiblityI purchased FluentU and really like it, I was completing my goal almost everyday but last week the app stopped opening on my phone. I deleted and reinstalled and was back to watching videos and practicing…… for a few minutes. I finished some work and went back to study to find the app wouldn’t open again. After A LOT of searching it seems the app will no longer open on my IPhone 11. When did this change occur. I REALLY think you should be far more forthcoming with such information!! As said I really like(d) FluentU but this is really disappointing……. To continue to use on a mobile I’ll need to buy a new phone, something I just can’t afford……. so frustrated!!!.Version: 3.2.7
✓ Robotic VoiceI gave this app a go for a couple of months. I’m a mid beginner Chinese learner and it was quite helpful in building some vocabulary and recognising written Chinese, although there was a lot of rote learning sentences from songs that wouldn’t really be that useful. There was a lot of vocabulary that I really don’t need to know as a beginner too (for example, I had to learn and was quizzed daily on the words “banana” “helicopter” and “Hawaii” long before I was taught to introduce myself, say my age etc). The biggest problem with the app is the robotic voice. As a beginner it is SO important to hear real Chinese in order to recognise the tones in words and stress in sentences. The videos offered at the beginner stage are very short and you mostly hear the robot voice as you spend most of your time working on quizzes. When it comes to listening to spoken Chinese, I found I didn’t understand because I’d been mostly exposed to a robotic voice that didn’t sound like a Chinese speaker at all. Now I’ve moved to a new app with a natural voice, I am starting to pick up on words and phrases I know in Chinese dramas. There’s also a lack of variety of activities in this app. You can watch clips of videos (sometimes as short as 10 seconds) and answer missing word questions, or you can recap your previous learning by taking a quiz, which is mostly filling in the missing word again. It’s very helpful if you want to read Chinese, but really not helpful if you want to speak it and understand what others are saying. As a beginner, for the price point (nearly £30 a month, or to put it another way £360 a year if you pay monthly), it’s not for me. Maybe once I enter the upper-intermediate stage I might revisit the app for the video content for a short while (higher levels have longer videos). That being said, for the price paid I might just sign up for lessons at my local university once lockdowns ease..Version: 2.5.3
✓ Expensive, and not that greatThe ad makes it sound amazing, but was disappointed with the experience after only a few minutes of use..Version: 2.2.5
✓ CAN’T CANCEL FREE TRIALI have tried a dozen times to cancel during the free trial so that I don’t get charged.I haven’t gotten a single response to any of my emails. Instructions to cancel say to go to your subscription and hit downgrade, but that option does not exist on my app or on the website. I am so stressed out that I’m going to get charged for this and I cannot afford it. DO NOT give these people your credit card number!! ** upgrading review because they finally helped me cancel. I strongly suggest making canceling easier and at the least actually having a downgrade to free button if you are going to say that is how to cancel in the instructions. I hate giving bad reviews, but this process has been awful. Thank you for letting me cancel..Version: 2.9.1
✓ RipoffI signed for the free month at the end of the month was automatically billed $350 for the next year. Total rip-off..Version: 1.8.6
✓ You have to pay so much just to learn a languageThis app is garbage the book in the app is way better they tricked us with getting the app free but paying so much money to learn one language and if u get the free trial it's no use cause you can't learn a language that fast and no one would pay that much.Version: 1.9.6
✓ Refund?Can I get a refund? Tried the free trial and decided I didn't like it, I deleted the app but the subscription continued and I had to pay $43 dollars for nothing!!.Version: 1.9.9
✓ Great but expensiveI found the videos and training very helpful during my trial. I think it would be useful as part of a wider learning plan but not enough on its own to maintain interest and gain full language comprehension. If they had the option to buy it outright for say £100 I probably would, but the monthly subscription is too expensive for me as I need to combine fluentu with other learning techniques. Well done on creating a high quality app though.Version: 2.0.0
✓ Charged for wrong subscriptionI only wanted to do it by month but it charged me for a whole year I would like a refund plz.Version: 3.0.7
✓ Excellent idea, so-so implementationThe idea of learning a language using colloquial videos is great. It’s a much better way to learn how to listen and understand a language. The main problem I have is that the app is buggy. During most of the videos, when you click a word that you don’t know and add it to your vocab, it often gets a stuck progress spinner over the video that never goes away, so you’re locked out of that video. Please fix this.. it makes it difficult to make much progress..Version: 2.4.2
✓ MehConcept is really good but the actual app is not great. The videos are not massively engaging - they seem a bit haphazard. Loads of them do not have the subtitles shown underneath and some of the ones that do, miss out whole sentences making it annoying/difficult to follow..Version: 3.4.0
✓ Only worth it as a beginnerGood for beginners - lots of content for beginner stuff. For advanced, videos are random at best. You’d be far better off to use YouTube with subtitles on..Version: 2.2.8
✓ BoooYou can’t learn Duch or many other languages.Version: 1.9.6
✓ Accessibility ConcernsGreat app conceptually, but making the closed captions only available for users with a paid subscription makes the app unusable for many hard of hearing and d/Deaf users. While I understand the need to have some content made exclusive to those who pay for it, putting basic accessibility features behind a paywall seems a bit unreasonable. While I can see why you might restrict the translated captions, the untranslated closed captions, at least, should be available to all users..Version: 3.1.1
✓ Not getting what I paid for.I am a subscriber to this abusively expensive crap and now the app doesn’t even work at all. Says I need to subscribe. Only on the app. Yet ANOTHER bug. If it’s not fixed in two days I am gone. To Yabla. Because this app is extremely annoying. As are some of the videos..Version: 2.9.6
✓ Easy to sign up not easy to unsubscribeThere is no transparency in terms of being able to unsubscribe- for that reason alone, I don’t rate it..Version: 3.3.0
🙂 FluentU: Learn Language Videos Positive Reviews
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