Fuel Forward Negative Reviews

Fuel Forward App Complaints & User Negative Comments 2024

Fuel Forward app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fuel Forward? Can you share your negative thoughts about fuel forward?

Fuel Forward for Negative User Reviews

✓ Cardinal ticket promotionPhillips 66 need to provide detailed information on how to use the app so that you may get the cardinal ticket promotion. I have asked three different times for someone at the station to help me. Nobody understands the process. Someone thought they were still handing out theCoupons. I called customer service twice. The last time I called the attendant was rather short with me. And seem to have a hard time understanding that I needed help with this process. So this is the fourth timeMy husband and I have filled up at the station in hopes to get the email so that we can redeem the promotion. We are very frustrated with the level of customer service and support we’ve received. If Phillips 66 and or the Cardinals are not going to make this promotion easy for people to understand it would be better if they didn’t offer it. We can take our business elsewhere. There is a mobile 66 much closer to our house. We purposely come to this Phillips 66 because of the promotion. This is the last time we’re going to try and redeem the promotion. And if it doesn’t work this time we will be calling to cancel our account..June reviewVersion: 5.2.2

✓ KickbackSo, I have a kickback and at some pumps I will get to use it but at my local gas station the app does not. I am missing out on points which equal dollars. When I added my kickback card the 66 app says it will apply kickback which is a lie. I have several receipts that kickback did not apply to. Not very happy about this or the change to just saving $0.05 a gallon. It is not with the headache anymore..D~BoiVersion: 6.2.0

✓ Onboarding New CustomerThe onboard process for a new customer is less than ideal. I have been attempting to create an account for 3+ months now and an error persists at the very end of the process with no reason as to why the account creation failed. So not only am I confused about the error and where to go next, I am still left without an account which leads me to exit the app. I am very surprised to see that this error still persists after 3+ months and I still haven’t been notified as to why I am receiving this error. The app isn’t useless but the ability to build personal points up is your biggest marketing message and me not being able to create an account is keeping me from doing that..Jsrice21Version: 6.0.4

✓ Unreliable, glitchyCount on many instances of driving out of your way, passing lots of other perfectly good gas stations in order to get the promised discount, only to get an error. You can enjoy logging out, uninstalling, reinstalling, and re-logging into this unreliable disaster of an app..Jkirk1626Version: 6.0.0

✓ Difficult SetupI have spent hours trying to get this app to work. Trying to get help from Synchroney is a total waste of time. It takes 10 to 15 minutes just to get through their telephone tree to talk to a representative. My wife was ready to trash the cards... and we both worked for Phillips 66..Goodchem3208Version: 5.2.2

✓ No rewardsI think that if I go to the trouble of setting up an app and only using 66 gas I should get something I did for shell?? but only if you use the 66 credit card that you pay a% to get all most the % back what is the benefit not having to stick your card in a pump how stupid.Bumb consumerVersion: 6.2.0

✓ Kickback causes problemsI tried to enter my kickback on the app but it asked for a PIN which I’ve never had or had to use... so I could t add it. I thought I would then simply enter my kickback at the pump but if you do then the app thinks the pump is occupied. So. Ow I have to call to get credit for my purchase. Once I get my kickback set up, this is easy enough to use.. but until then a big hassle.OneCoolDad40Version: 5.2.2

✓ Update? Y’all are a hoot!I’ll give y’all a genuine One Dollar bill if, after the update, anyone can access their c-card.. the option to view your statement or pay your bill leads only to apply for a card. Keep up with yourselves..The Real MitchVersion: 6.3.0

✓ Charge delays to get feesSo was looking for an app to better track my gas spending. Decided to go with this, and connected my card. Got gas which was great utilizing this app, however, the charge didn’t hit my account for almost a week. By then, the funds were no longer there and I was assessed a fee. Now I receive an email they will be attempting to charge both and if they aren’t successful it will go to a collections agency..Ace06sVersion: 6.2.0

✓ TerribleIf you have a problem with the app they will not fix it. I have called 7 times just to try and add my card to the payment method to get the 25 cents off and it locked me out for the amount of attempts. Customer service is terrible I even talked to a manager who claimed to have fixed the problem. I tried a whole day later and it still didn’t work. If you get this app I wish you the best of luck because this is just terrible..23kreeeeeVersion: 6.0.4

✓ AnnoyingWanted a gas card for each of my kids to use. That only works at gas stations. Found this one. Got a ridiculously low credit limit. The app constantly messes up. When I look at transactions and then go out of it to look at something else. I try to look again and it won’t let me. Acts like I need to log back in, but when I hit log in, it says you’re already logged in… very odd. Then I get text messages from synchrony bank saying I’m about $60 close to my credit limit. I look at the balance and there’s $35 on it. I would use a different company but unfortunately this is the only one I know of. Wish they would improve..Kay5353Version: 5.2.2

✓ Guessing GameWorks great…once is a while! You may get the advertised discount per gallon or you may not. Could be an issue at the station I guess but none the less very frustrating. Also, since switching over to Synchrony looking up your current balance is way to difficult..KePyattVersion: 5.2.2

✓ App needs refined.To the developers. In the credit card portion of the app, please work out the flow and bugs in the app. Just use it, you can’t miss them. Buttons hidden behind borders, flow is clunky, making payments is a pain. Maybe study the chase app. It’s hands down easier to use. Using the app to fill up is perfect. Zero issues! I love that part. The account portion needs work though..DraganautVersion: 6.2.0

✓ Meh…Download the app…want to use it??? Create an account first…want use a credit card…yeah…please create another account…want to register for Kickback points from our app that you already registered for…yeah go ahead and register again. Other than clueless registration, the app is ok! Don’t GET me started on their crappy Phillips 66 credit card bank…I canceled my cards after registering THERE as well..BeemstepVersion: 6.0.2

Fuel Forward works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fuel Forward.