- 34.2LEGITIMACY SCORE
- 38.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
ConnectNetwork by GTL App Complaints & User Negative Comments 2024
ConnectNetwork by GTL app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using ConnectNetwork by GTL? Can you share your negative thoughts about connectnetwork by gtl?
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ConnectNetwork by GTL for Negative User Reviews
✓ Awful appThe nost horrendous app I have dealt with, constantly being told by advisors my account doesn’t exist despite having a confirmation email of my account! Sent numerous emails that get rejected! Constantly being told my credentials are wrong even though I update my password! If I could give it 0 stars I would have!.Version: 3.5.1
✓ Updated but not working!App Updated yet all I get when I try to log in is a message across the screen telling me to update, click that and it just takes me back to App Store! So I can’t do anything with the app at all. Tried uninstalling and reinstalling but same thing happening!.Version: 3.0.0
✓ BE WARE OF THEIR SCAMS!!!If I could give it no stars I would. They take duplicate payments out of your account due to system glitches. When you call, they have you waiting for almost an hour to tell you that you can’t get a refund. I would not deal with them if it wasn’t for my friend. After May I will no longer be using their services. These people are rip offs. Don’t waste your time or money unless you really have to talk to your loved ones. Be careful. I’ve dealt with them for years and this is the second time this happened to me and it was unresolved. NEVER AGAIN!!!.Version: 3.4.2
✓ DissapointingI cant even sign in, this app seems to have constant issue connecting to server..Version: 3.4.2
✓ No EthicsFamilies have already lost so much when someone is incarcerated, so for an organization to tack on so many fees each time money is deposited is highway robbery. Talking to a family member creates normalization, stability, and supports mental health of not only the inmate but also for the family members. As such I now often feel guilty when I don’t accept a call because I can’t afford too with all the fees. Why is there not a flat fee at the beginning for a new user? With COVID delaying court systems around the country, times have also lengthened for those incarcerated and have added to the communication bill. I will definitely be writing the jail to recommend a different source or company..Version: 3.6.0
✓ GarbageWebsite is outdated. Can’t log in. Keep getting error messages. Customer service can’t do squat. Never had these issues with JayPay. Will advocate to get JP in SD!!.Version: 3.8.1
✓ Fix Your Messaging Limitations!!!!!I figured out one reason why messages are unable to send. You guys are lying to people that the character limit is 2000, but in reality it sends when I only type 1000 characters. This is how I found out. I had the idea to use GTL’s webpage login to send messages there instead of the app. Since there are God knows how many people have complained about this app, and I just thought maybe the app is bad, but the website isn’t. After I typed my 2000 character limit, I tried to save it as a rough draft on the website in my browser. THAT’S WHERE IT TOLD ME IT WAS UNABLE TO SAVE, BECAUSE THE LIMIT TO SAVING IT AS A ROUGH DRAFT IS 1000 CHARACTERS. I know other people also complained about their messages said they sent, but their inmate says they didn’t get it. My inmate is currently on lockdown right now, so once I have a phone call with them asking if they got my message. I will update on my review. So for now, the solution to texting messages to your inmate is to limit your character text messaging to 1000. I hope this helps a little bit to people who require GTL to contact their inmate. *Little update: My inmate got my text messages after just using 1000 characters :).Version: 3.5.2
✓ They're lucky you can't just give 0 starsTheir website and app is garbage....Do not waste your time like I apparently have. Buttons that they claim just be "below" are nowhere so you can't do anything you want like adding a person ...some places are on the website to add but can't add a person because the button is nonexistent. On the app, the places that are in the website aren't on the app for some stupid reason so you literally can't use other means to do what you want.Version: 3.9.0
✓ NHThis app is not giving me the contact I have already put in system and found! I have been trying to send a pic or video for months and it’s not finding contact or not giving me the option after finding the contact so that makes no sense! We as humans grow and live by interaction and touch is already taken from inmates. The cost and the difficulty in navigating a simple picture or phone call that u can hear well! Covid is destroying families and lives all over the world. Inmates are unable to protect or quarantine! A guard leaves and comes back all day everyday exposing inmates and then grouping 8-14 men in one room with no supplies no bedding,hygiene supplies, no clothing! Nothing from their cells they are left alone with no answers or reason they are moved and put on ground floor to “quarantine “ after the test they face came back positive in less than five minutes!! Lies lies lies. Not ok not right in any way, shape or form. USA?????!!!!.Version: 3.5.2
✓ Trust fund accountThey won’t allow me to send my husband money to his trust account. Even though I have an account with GTL and send money for phone calls and pin accounts. I had to send information to prison to become approved and spoke with case managers they said everything is correct. I keep calling GTL every time they tell me something different made me send ID and phone bill information keep telling me past week give it a few hours and call back if it doesn’t work it’s been days now. He has been in solitary confinement for over 4 months now he is able to receive commissary and they keep telling me I’m not approved even though I spoke with his case manager today and he said that it’s GTL all my paperwork and information is correct and approved..Version: 3.9.0
✓ Worst app ever madeThis app doesn’t even function I can’t even successfully login or create an account because it literally just blacks out or force closes for no reason it’s past a glitch the app just doesn’t work at all I can’t connect with my loved one only able to do phone calls and send pics through another app this will be better to catch up through writing and less expensive but I can’t even login or create another account haven’t even got far enough to add my inmates info it’s the holidays and I just wanna talk to people I love this is sick the developers need to re-evaluate this piece or crap ZERO STARS.Version: 3.8.0
✓ Doesn’t allow money transfer or email credits!!!Disgusted. Only US credit cards accepted over 1 year on. Loved ones and friends with supporters elsewhere can’t revive money or emails anymore, when JPay was very easy both ways. Absolutely disgusted with this system, it has caused hardship and deprivation and unhappiness. Shame on you.Version: 3.4.1
✓ App keeps having glitchesThis is the second or third time this app changed to dark mode out of no where and there’s no option to change it back. I can’t see anything at all unless I change all of my settings to send out an email to my uncle! Then there’s the issue where I can not change my password or personal information since I opened the account like 4 years ago so it’s way out of date. Then where’s all the emails I’ve sent back and forth it only goes back a year!! I’m starting to really hate this app more and more!!.Version: 3.9.0
✓ RubbishDoesn’t update at all so new messages don’t show on the app unless you delete and reinstall.Version: 3.4.1
✓ AwfulAmateur, greedy, unreliable, you name it. These connect Netwerk apps, whether it’s the video, the chat, or the management app, they’re all complete crap and the systems they connect to are ridiculously slow and unreliable as well. If you’re going to gouge family and friends who are only trying to keep in contact with their loved ones, at least manage the service that you’re gouging with at a reasonable way that is reliable. I don’t know how you sleep at night..Version: 3.7.0
✓ I don't like this company.Somehow, when I went to make a deposit for messaging my $30 went to this company and this company will not give me my $30 back. I've tried for two weeks now to get my money back and they won't give it back to me. All they want to do is send me back over to the company where I'm supposed to have the money at which you didn't go to. So I'm playing merry-go-round with these two companies. And still don't have my $30 back and I don't have I got like $.19 to my name right now until I get paid again it'd be nice to have my $30 back tried to go on the app to maybe send an email or do it that way but it just blacks out andI can't even put a reason why I'm sending in this request because it just blacks out. I get all this information in and then it just blocks out. So I guess this company is going to keep my $30..Version: 4.0.0
✓ Beware of app glitches & duplicate chargesI called to add $ & was told I needed to download this app & make a profile before I could add $ to a debit account. I did exactly that. The app wasn’t working correctly but after my 3rd try I got a confirmation of transaction. Come to find out they charged me twice! I called & they tell me since it was a gift they can’t refund my $. Seriously! They can take your $ but supposedly their hands are tied when it come to refunds from their system glitches!! They won’t even combine the duplicate charges & add the duplicate processing charge to account! True story. So beware if you are in the same situation & have no choice but to use these crooks to stay connected to a loved one. So after it’s all over I paid $10 for $4 on the debit account. Rip offs!!.Version: 3.4.2
✓ Credits are non-refundable!I had downloaded the connect network app by GTL a year or so ago. My friend was transferred from a facility in Pennsylvania to Delaware. The facility in Delaware does not offer this service, but you can download the Getting Out app by the same company. The two apps connected via my email, but the credits are only on the 1st app. I was told that I am just out the money. They will not refund or transfer to the app that does work. I don’t have a choice, but to use the new app service, but do not download too much $ because they will keep it..Version: 3.7.0
✓ UselessI can’t link my phone number and email. I’ve called and emailed customer service to try to get them to link my account to my phone number so I can add funds to the advance pay feature but customer service on the phone is useless and no one has emailed me back since November 14. The contact form is buggy and crashes when I try to use it. Because I can’t link my phone number to my account I can’t use all of the features and have to call in every time I want to add funds to my account. It would be great if this company could get it together..Version: 3.7.0
✓ Terrible serviceThe app has a glitch where it sends multiple Messages of the same message and charges you for it you call customer service and let them know ,they tell you unfortunately there’s no refunds. How is that customer service if you were trying to connect to your love ones who are incarcerated and that is the only way to connect to them and there’s a glitch in there service and you continue to charge the inmates love ones how unfair is that such a rip off!!!!.Version: 3.5.1
✓ Corrupt and misleadingThis app is misleading and appalling. First of all - this company that is profiting off of people at the lowest points in their lives? Disgusting. The app makes you believe that you have to set up money for individuals for the inmate to call v just providing a shared pool for the inmate. I’ve been waiting for my refund for the individual numbers for 2 months now… not to mention for a refund they make it SO difficult. You have to call from the number that the account is on (how can this matter!? It’s absurd). Don’t bank on attaching a photo to any message. I’ve been trying to send my mom a simple photo to bring a smile to her face. It’ll allow me to add the photo to the library but then can’t add it to the message. This app is awful on so many levels. I look forward to the day that I am done with it..Version: 3.8.1
✓ Update not workingIv updated the app now when I go to use it it keeps telling me to update even though I already have! Now I can’t use the app at all !!!.Version: 3.0.0
✓ ThievesThis app and this company steals money from customers and the app doesn’t work. There’s no request call option. I already have my loved on in the system but I figured downloading the appp may be easier than logging in on the browser. Well I was wrong. My contact is not in there or able to be searched for on the app the facilities are not correct, and it’s a waste of space on my phone so I will now delete it. I will be contacting an attorney to propose a class action lawsuit. Enough is enough..Version: 3.8.1
✓ Not too happyFees are outstanding. You put $40 by the end of the ONLY 15min call.. you’re down to $20 left. Really?! Imagine everyone just wanting to speak to their loved ones during this time and you just can’t. They’re burning a hole in your pocket. If you’re going to charge these fees least you guys can do is make the app so that it WORKS. That it gives you correct amounts when signing in. That you can actually be able to send messages and NOTTTT get a “unknown system error” every time!!!!.Version: 3.5.1
✓ Notifications !!!Please update this app to where we can have real time notifications when we receive messages ... I’ve received messages and didn’t respond until 2 days later because I did not know a message was there ... Please make it to where this is like a text message or any other messaging system where there are notifications that pop up to your phone ....Version: 3.5.1
✓ Worst app I’ve dealt with in a VERY long timeSome days messages will go through fine and quickly and I will receive confirmation emails, and sometimes messages will take days to go through and I won’t receive an email at all telling me it’s gone through. I really wish those who handled this app and the system would care more about reviews and fixing the issues. Our loved ones may be incarcerated but that doesn’t mean that they’re not humans deserving of a proper communication system that’s ironed out. It’s not entirely difficult to fix the issues within the app and the process for getting messages through at a reasonable and consistent pace and having a notification system that allows for peace of mind on whether messages have gone through. WE ARE LITERALLY PAYING and we still are not getting an app or system that is even mildly reliable. PLEASE, I am begging you, PLEASE fix SOMETHING, ANYTHING PLEASE.Version: 3.5.1
✓ Not sending receiving messages!This is my only form of communication with my boyfriend! I will write him 4 or 5 times a day sometimes and sometimes I’ll get my message was approved and other days I get nothing. He says he’s not getting my messages! This is so painful when you don’t know what’s going on with the person you love! It’s hard to communicate when it takes so long to send messages to even go through! It’s taking my credits but not actually delivering them! When it does it’s days later and out of order or not at all!.Version: 3.7.0
✓ Waiting for emailsCheaper calls and supposedly emails.. Was using JPay but haven’t been able to use it for a month now. Called JPay said I have to go through gtl now.. no option to send emails on gtl. so I’m waiting for gtl to set up emails… this is annoying me. All I have are phone calls now. No way to email him anymore! Please hurry up..Version: 3.8.1
✓ Doesn’t workI’ve registered but it just keeps displaying a blue and pink “Oops Something Went Wrong” message when I try to log in. It’s useless and the customer support department has no clue how to fix it..Version: 3.7.0
✓ Don’t expect this app to make your life easierThis app is a struggle messages come through DAYS after they are send by then you’ve wasted credits, you start to worry about your LO cause messages come through when the system feels like it also their video visitation site is a joke too been approved on the list for weeks yet still waiting for approval on the site and it’s obvious they don’t care about their consumers they don’t even have anyone dedicated to all these complaints. Don’t waste your time with this app!!!.Version: 3.5.2
✓ HorribleWhen my husband was released I started requesting a refund and continue to get the run around about my refund. I’ve called multiple times since July and even emailed with no response to that. I called the first time and was told to expect my refund within 30 days, never received it, called back was told they couldn’t talk to me because my phone bill was in my son’s name even though I could verify my card number, phone number, email address and everything else they requested. It’s already a difficult time and this company loves taking your money and keeping it even when you don’t need the service anymore! It may not seem like much to some people but right now every penny counts for me!.Version: 3.8.1
✓ Should be called can't connectWhen I first installed it, it was ok. It allowed me to put regular $ on my friends phone account. Then he made me an approved visitor so I could put money on his trust account. It wouldn't let me. Keeps saying bad request (400) I uninstalled & reinstalled & now can't even put money on his phone. It's so annoying, as he relies on my help. Any ideas as to why I'm having problems? I'm in the UK he's on Ohio, but that shouldn't make any difference. It worked in the beginning. I'd give 5 stars if it were sorted..Version: 2.0
✓ Can do a little betterI actually love the app because it allows me and my husband to stay connected through texts , pictures and videos. As the other reviews say , the messages are taking a week or 3-4 days to be delivered to me or him. I think if we are paying our hard earned money for these things it should be on the timely matter promised . Also I think it should let us receive pictures from our loved ones because of Covid . Due to covid we cannot cost our loved ones . So the inmates should some how be able to send a picture, I haven’t been able to see my husband since he made it their nor our children. Don’t get me wrong I’m very appreciative of the app but like I said the messages are not being delivered in a appropriate time and also seeing if we can get pictures from our loved ones ..Version: 3.5.2
✓ Not good at allCan’t even login this is useless the message sayings’ oupsss bla bla they should fix this application asap.Version: 3.8.1
✓ Fees are outrageousWith any other situation. People wont change until something hits close to home with them. The fees are insanely high. Yeah they didn't put my loved in their situation however, they are human and they are loved. This company uses our bad situation to make money. After this last phone call. I will no longer be dealing with this app. People forget, we can still write letters, send pics through the mail. What did we do before this app? We wrote letters and made visits. Its still the same. This company is a rip off. I will no longer be spending my hard earned money on these outrageous fees. They still don't have the correct facility on the drop down list. Ima start an app where the fees are not outrageous and people can talk to their family members without all these issues..Version: 3.7.0
✓ Says my login credentials are incorrect when they’re notI’ve never even been able to get onto the app because whenever I put my login, it says it’s incorrect. I’ve changed my password about 5 times to make sure it’s definitely right and it still doesn’t work. I even tried making a new account and it says I’ve already logged in??? But I can’t even get onto the homepage. So annoying I’ve had the app for about 6 months but have NEVER been able to get onto it once. PLEASE FIX YOUR APP SO THAT INMATES CAN CONTACT THEIR LOVED ONES. GTL must make tonnes of money but it can’t even make a decent app for inmates to contact their loved ones on the outside. It’s disgusting.Version: 3.8.1
✓ Don’t pay to send money through this cheat of a companyGTL will not refund any credits taken from sending double messages. I will send message, and will receive an error message from the app. So, when I resend message, they took two credits, anyway! I refuse to send money through GTL based on their cheating alone. I would rather pay more and wait more if it means GTL doesn’t gat another dime from me. If I had a choice, JPay is way better! I use JPay to send money because they are so much more reliable and they are better at their services than GTL, hands down!.Version: 3.5.1
✓ Taking advantageThe process to set up is extremely easy but the prices are outrageous!! This is the perfect example of a company taking advantage of people desperate to talk to loved ones who are locked away. I understand that that the person on the other end my have made some mistakes but theirs no need to rob and punish the family members. Changing ridiculous fees and then over taking minutes leaving you forced to keep adding funds . The time doesn’t add up it seems they don’t stop over charging until your down to your last dime plan sick way to play with people emotiona and money.Version: 3.8.1
✓ This company steals!This is the second time they have taken my money from me. I tried to transfer the funds and I gave them all verification information needed and they still won’t transfer my money! Last time they just took it for non use of the number. How do you know that these prisoners don’t have restrictions and can’t call for a while. So you just take our money because they can’t call in your time frame. We pay a lot to talk to our loved ones and you people have no compassion. How unfortunate. I’ll pray for you people! Lord knows you need it!.Version: 3.9.0
✓ Used to be 5 starsUntil the last update the app was good. Never had any problems with putting money on trust, pin, or debit. No problems with finding an institution or prison system (ex; Ohio DRC). My only issue and complaint is with the last update. The link to request a call was taken away. It is no longer an option on the app or the website..Version: 3.8.1
✓ Why the change?With the last update, I cannot seem to send message credits to my loved one. How is he supposed to communicate back to me?.Version: 2.9
✓ Not User FriendlyThis is the worst app I have ever used and my husband and I have both loaded money on our prepaid phone acct., but yet we still cannot receive calls from our loved one. It goes straight to voicemail with no ringing or anything. I have contacted my phone servicer, my phone company and this company numerous times and have spent countless hours troubleshooting and the end result is still the same, no phone calls or anything!! They indicate that they are not experiencing any issues on their end and all is good but yet my acct is still not correct. They don’t know how to troubleshoot to see what the problem is. Totally clueless. I can’t believe a company of this, and doesn’t have better technical support and with as many people having this issue cannot resolve the problem I am going to call the Better Business Bureau and complain. Totally unacceptable!!!.Version: 3.7.0
✓ Worst App ever!This is the worst app I have ever dealt with, with connecting with a family member incarcerated. These emails take 3 to 4 days before you even receive them. Your family on the other end things that you're not even writing them. How sad is that? The facility should go to CorrLinks. This is the worst app ever! I cannot stress it enough! After spilling out your guts, telling your family how much you miss them, that you love them, that someone has passed away, that someone has graduated, you get to the very end of your email, and it deletes the whole thing! When you try to complain, they tell you to use your Microsoft word to write out your email first, then copy and paste! Worst service ever!.Version: 3.5.1
✓ Not happy with servicesI put money on a non existing debit account for a tablet in which my loved one didn’t have! One transaction was of $59 with fees the other was of $22 with fees! I called and explained I was new to this and the app was not user friendly they refused to transfer the money on multiple occasion! Even when I explained it was an honest mistake and my loved one didn’t have a tablet! I called today because the facility switched from their service still no refund and all of a sudden they can’t find my transaction ! Don’t trust this scammy they can’t honor simple requests! I was only asking them to make it right … shameful.Version: 3.8.1
✓ $0.00 of calling funds?I’ve just started using the app and I’m glad it exists. However it could use a great tune up. I’ve added funds 2x and it reflects...but I can’t see it on the app, only on the website. I’m fairly easy to please so I’m content with having my calls connect properly (without asking for payment first) but I would really appreciate having the right info on the app...makes me nervous seeing a red $0 every time I sign in..Version: 3.4.2
✓ Not delivering or receiving messagesI was really excited to use this app for 2 days then suddenly I am not receiving any messages and my messages aren’t being delivered!! I don’t get any kind of error message or anything! No support is offered to fix the problem. My money is just stuck on the app useless in credits that I can’t use! My loved one has been sending multiple people messages and theirs aren’t being delivered or received either!!! This is ridiculous. You know there’s a glitch in your system so FIX IT!! There’s a deadly virus circulating earth and we just need to know our people we’re paying you to keep us in contact with are safe everyday. Improvements will be appreciated..Version: 3.5.1
✓ WAS GREATThis app WAS great, up until about 2-3 months ago and I have been using app since at least 2016 sometime. I can NOT even get a correct BALANCE NOW when I try to see without going through the whole internet via phone or computer. Which is a longer process. I am NOT new to GTL I’ve FAITHFULLY (weekly or daily paying money)used service ALONE since 2012. And even before then this app WAS a great addition for me and unfortunately NOW it is wasted space on my screen. I either can’t scroll up to the NO THANK YOU part to click it or MY BALANCE SAYS I have money in it and there IS NOT ENOUGH FOR A CALL. I would just like it fixed. If it helps I am Ana iPhone user, and am not using “dark mode”thank you.Version: 3.4.2
✓ Worst Written Piece Of Software I Have Ever Seen!Yes, if you're looking for the worst ever written piece of software, well now you’ve found it. This is an embarrassing piece of software, and this company is the very perfect example of what you will be dealing with if we give the government control of choosing and deciding for us. This is the best example of the junk you will get when government removes competition from the marketplace. The government employees that took so little time to research and choose something like this should be fired, and this company is only in business because they can pass it off to people not doing their jobs as they should..Version: 3.5.1
✓ Actually laughable.This app does not work. Don’t download it. GTL is a 300+ million dollar company. You can’t even get a proper app running so we can look after our LOs from the outside. It’s embarrassing. You’re company is embarrassing and laughable..Version: 3.8.1
✓ Terrible appThis is one of the worst apps I have ever used. It’s a shame because this app is supposed to be helping people keep in touch with their loved ones. I can’t believe Apple would keep an app like this going. Or why no one‘s concerns are being addressed. This app is awful, it kicks you out of the app, you can’t add your credit cards, mine didn’t even update completely, and I don’t think you guys have ever had a good mobile app. The other systems that the jails in prison use I really don’t have trouble with so I don’t know what you guys are doing but maybe try and figure it out! Thanks SO MUCH.Version: 3.8.1
✓ HideousAwful.like a free home made website from the 00’s. Such a degrading way to treat people who need contact. The app is unusable. You have to copy text while writing cos the app just crashes or logs you out spontaneously so you lose everything. I guess cos there is no other option, they think it’s ok to treat users like dirt. Disgraceful..Version: 4.0.0
✓ Poor customer serviceI have contacted customer service multiple times after waiting on hold for over an hour the customer service supervisor says he updated my account which was already updated all my information I could see on the app it just would not allow me to deposit money onto my phone number it was only allowing me to put money on as a debit payment for the phone and that’s not how I wanted to pay due to the fact that the incarcerated person could call anyone with a debit account and this has caused problems beforeSo I’ve called trying to get the account straightAnd they told me that I have to call and make the deposit into advance payments In the end result was that I was told that would have to be the way I had to deposit money.Version: 3.7.0
✓ UnreliableI have this app for a loved one so that I can connect with them in another country. This is such an unreliable application, I would like to not recommend it but it’s the only way to connect. I wish the developer was more competent and reliable to update the app and fix the bugs and errors. All I can think is they wanted to sell an app to make money and essentially have no responsibility toward the professional development of the application..Version: 3.7.0
✓ Gtl connectCannot login reset password multiple times , worse service in the world.Version: 3.8.1
✓ Messages take forever to deliverThis is primarily how my husband and myself communicate since he only gets 1 call a day. My messages deliver to him immediately but I don’t get his messages for days. And on the weekends, forget about it. No messages get delivered at all. It’s already bad enough that we can’t see or speak to our loved ones when we want to, this app should be making it easier to get in contact with them. They need to fix this, I give this app minimum $30 a week just to not get all the messages my husband sends..Version: 3.9.0
✓ Does not work in the U.K.Nor does the website. This is not fair to the loved ones of the incarcerated..Version: 3.9.0
✓ Frustration cityGive me jpay any day, this website and app either crashes, keeps signing you out, won’t take payments for credits, won’t load...you get the picture. Might work well in the USA but cr*p in the UK!!!.Version: 3.0.0
✓ Why do y’all keep taking my money saying it’s expired a couple months later?Not happy with this app at all but unfortunately it’s the only way I can communicate with my bf. I believe y’all have taken now almost $40 of my money saying “funds are expired” when I just put the funds in there?? Why not REFUND my money instead of taking it sayings it’s expired?. Where do y’all have it written that funds expire? It’s only been a month. Same thing happened before and when I email y’all not once have y’all replied to me out of the numerous emails I’ve sent. And when I call no one has answers for me and still nothing has been resolved. I am extremely unhappy with your service! How u can justify taking money that’s hasn’t been used yet and saying it’s expired right after I deposit it is beyond me. And not right at all. The least u could do is notify us the funds are expiring and REFUND US OUR MONEY BACK. I won’t stop until I have answers. This is messed up! You can’t just take peoples money like that and think it’s ok. Furthermore you need to update your app bc the facility my bf is at doesn’t do messages anymore and y’all are still taking peoples money for that too and your call center can’t figure out the problem. Well I figured it out for u. So frustrating having to deal with shady apps like this. My review will change once y’all fix this huge and important problem on your end. It’s not right..Version: 3.5.2
✓ Family of incarcerated READ AND TAKE ACTIONPlease beware of GTL and it’s fine print! As u can see many are complaining. Your funds will be taken and kept! If not used! Yes! They keep our money even tho we pay fees to add the funds! CONTACT AND COMPLAIN WITH DEVELOPERS, Google store and or Apple store, file a complaint. So us family can file a civil lawsuit! As big as the one we won from the Churchill app. These people are more corrupt than those incarcerated! Karma will get them and we can watch it happen if we all get together and file a civil lawsuit. If inmates won their civil lawsuit and won we can too! Contact me sandrareedb@gmail.Version: 3.7.0
✓ The app isn’t working 100%When you get a message you login then it doesn’t show the new message you have to completely shut the app down and re login again this needs to be fixed I’m paying money to correspond with my partner and the app is faulty Same issue on Samsung as iPhone tested both out.Version: 3.9.0
✓ Login credentials incorrectI have had this app for about a year now and I’ve NEVER been able to login. I’ve reset my password more than once and still have the same issue. It’s really not fair, tried to contact support but all they did was send me a link to reset my password. Please fix these problems as it would make it easier for people to stay in touch with their loved ones.Version: 3.8.1
✓ Cannot loginI can’t login to the app EVER. All I get is “login credentials are invalid” - I have to rely on my friends mum to put money on his account for me..Version: 3.4.1
✓ HorribleThis app has been the worst i use this only to send and receive messages from my boyfriend wich I barely get for the last 2 months I’ve been getting his messages dayssss later and some he said he’s sent a month ago wich I have yet to receive till this day also i keep getting emails saying my messages i sent has been approved when I haven’t even sent messages i been stopped i am completely done with this app and uninstalling and going back to writing letters cuz this bs is pointless and a waste of time and money..Version: 3.4.2
✓ CreditsThe app itself is ok but I’m having issues with buying credit , I’ve tried to buy credits and it comes back payment declined yet the payment is pending in my bank account and nothing to show for it , other times I’ve brought credits without a problem ,.Version: 3.0.1
✓ FrustratingI have been locked out of my account now for a while, emailed connect network several times and no reply Says username and security questions don’t match Ask for new user name and nothing comes to my email, Ask for new password and still nothing, I am hoping someone gets back to me real soon as I’m running outta credits for my Hunni to call me!!!.Version: 2.9
✓ Information missingBefore this app was updated the other day it was working fine now that it updated I can no longer add money to my advance pay account and both of my my phone numbers are not visible my cards were deleted with the exception of one and I want to know why I can’t add money to my advance pay account and where did my phone numbers go that were listed on here that have been for the past 6 months.Version: 3.8.1
✓ Works 20% of the timeWatch out when purchasing credits, it will appear as tho you haven't purchased, which will make u think to hit submit again and that's how they get you. Also, the messages can take days to approve sometimes and good luck sending a pic. It seems to crash everytime I try. Unfortunately we pretty much have to take it if we want to communicate with our loved ones other than through snail mail. This would be a beautiful thing, specially during covid if only it worked as intended..Version: 3.6.0
✓ Needs some workI like to use the app instead of the website. It saves time with signing in. However, it is very frustrating when you have used up nearly all of your 2000 characters, accidentally press cancel and lose everything. This app needs a confirmation of cancel button to prevent that from happening. It also needs o be made compatible with emojis..Version: 2.8.2
✓ Poor connectivityThis app is useless - it won’t connect to the server so I can’t login and actually use the app..Version: 2.7
✓ Wow. 👎I was going to use this app to help out a friend who’s been incarcerated, but after reading the multiple BAD reviews, I definitely don’t think I will enter my credit card info! Whoever created this app is really looking like a criminal themselves. Taking people’s money and KEEPING it if it’s not used right away??? You know what that’s called? ROBBERY! So messed up of whoever is in charge of the app/website to not only charge the ridiculous fees for calls, etc. but to also take the money that they put in. WOW. Not taking any chances with this one!.Version: 3.8.1
✓ So aggravatingI have had this app for over 2 weeks and I am still unable to log in easily. Too many bugs! It loads for about 3 hours before it allows me to do anything, and then it never allows me to buy credits!! The main website also keeps crashing, it’ll be a miracle by the time I am finally able to email my loved one! Not happy!!.Version: 3.5.1
✓ Delayed problemsPlays up a lot, had freezes for a while that’s fixed, but still sometimes takes many days to show up in inbox, Gets frustrating. :( hope they fix this issue soon..Version: 2.9
✓ 0 Stars!This app constantly lags. It is constantly buffering while trying to do ANY TASK, also will charge you multiple times for messages and videos. Videos and messages will be 'sent' but the person receiving them will get a BLANK MESSAGE showing only a subject; It will also show that way in your sent messages displaying 'Not available for download' and only show a subject. Customer Service is NOT HELPFUL. I have called and explained the issues to them, they can't help with anything besides ACCEPTING PAYMENTS!!! (Imagine that🙄) The calls are 20 cents a minute!! App is WORTHLESS. Video calling is always under construction &NEVER WORKING (its been MONTHS) ...Yet they still want you to pay for all these services that THAT DONT EVEN WORK!! 🤦🏼♀️.Version: 3.6.0
✓ RubbishWho designed this app??? Seriously. Because you need to lose your job. It’s bad enough having to deal with loved ones being incarcerated, but do we really need to be punished alongside them. You have conveniently turned off your email facility I notice. Whomever in the state of Indiana decided that this garbage was better than what you previously had needs to get the sack as well!!! The stupidity astounds me!!!.Version: 3.3.0
✓ Doesn’t deserve even one starThis app hardly connects to the server, times out within seconds of signing in, and loses messages if one uses the save function. Completely dysfunctional but what other choice does one have to communicate with friends stuck in the equally dysfunctional prison system. It’s a monopoly business so they can operate it at its lowest level of functionality and still collect money. It’s a farce..Version: 3.7.0
✓ No menu for messages?I know the facility my loved one is at indeed offers the messaging service within this site, as other inmates are using it. The only thing mine gives me the option to do is add money onto my loved ones trust fund, which I did again today (I did it online over a week ago as well and he got to use it today finally (now that he’s in the unit he’s in). I downloaded the app for the purpose of the messaging service and photo sharing capabilities. I don’t see this being an option on the app I downloaded..Version: 3.7.0
✓ THE WORST APP & siteThis doesn’t work don’t waste your time . It will continually tell you that your credentials are wrong . You can’t through the first stage . I hate this app . Just stick to jpay if you can.Version: 3.5.1
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ConnectNetwork by GTL works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ConnectNetwork by GTL.
⛔ ConnectNetwork by GTL Problems
