Health First Colorado Negative Reviews

Health First Colorado App Complaints & User Negative Comments 2024

Health First Colorado app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Health First Colorado? Can you share your negative thoughts about health first colorado?

Health First Colorado for Negative User Reviews

✓ TerribleI’m new to Medicaid and this app. Hasn’t helped at all I don’t have a card yet and every time I try to log in I stare at a white a screen for minutes on end. This needs to be updated how am I suppose to access any of my stuff and when you try to call your on hold for hours..CCalzada102797Version: 3.9.1

✓ Needs workI’m sure this would be a great app if it would actually let me sign in. Every time I try to sign in it send me to a blank white screen. So I tried to change my password thinking maybe I put it in wrong, nope it sent me right back the blank white screen. I even waited thinking maybe it’s loading 5 minutes later same white screen. I guess I’ll just keep trying every day until it actually works. But until then it’s useless..Blah bla boah 2Version: 3.4.1

✓ Needs a lot of work.Not only is the app glitchy and unreliable, but there’s no way to view communications or submit proof of income. It’s impossible to accurately represent the income of a freelance artist with the limited communication options we are given by the peak system both in app and on the site. It’s very unaccommodating for the many job and income types that exist for someone who is trying to piece together a living..Picadilly-hyacinth-onyxVersion: 2.6.7

✓ Handy but incompleteI downloaded the app just so I could have my ID info handy and easily accessible. So, met my expectations there. Then I saw it was a resource for finding doctors, specialists, dentists,etc. which I was so excited about because the website and phone numbers have all been difficult, dead ends in that way. But, just like the other “resources”, this fails. The lists of specialists aren’t even close to being up-to-date. I just need a dentist!!! That’s all I want!! Is it so hard to provide a list of dentists that accept my plan?? I have resorted to googling dentists in the area and cold-calling. Not efficient, but better than this app..KG327Version: 2.4.4.1

✓ Allow face ID or saved login infoI like that I can see all my info and search for providers but the app constantly signs me out and doesn’t have the option for me to use Face ID or save the login info to my phone. I have to retype everything all over again if I switch to another app or do something else for five minutes. If my credit union app can do it, why can’t this one?.BbgggddVersion: 2.9.5

✓ Very BuggyPEAK basically only works on a computer, not a phone. Anytime I try to update something on the Health First Colorado app, it either won’t save at all, or it duplicates the changes 2-4 times and then I have to log onto my laptop and delete the redundancies. I called the PEAK Technical Support Center and the agent was like, oh you have to call Larimer County Dept of Human Services. Which had a looong wait time. Useless app, save yourself the trouble and don’t even bother with it..CJ SeattleVersion: 3.10.0

✓ Doesn’t workI was able to get into the app and they did an update and now every time I login it tells me to login again or tells me something went wrong try again it’s been going on for the last couple of weeks this app is horrible now.UneekfulVersion: 3.6.2

✓ Can’t access correspondence!Received an email today that I had correspondence. Following the link brought me to the main webpage in my phone’s browser (iPhone 7). However, in the browser the mail opens as a broken PDF and all I can see is the mailing address page (been like this for years!). Yes, I have Adobe app on my phone. So, I tried using the old app MyCOBenefits, and it no longer lets me log in, as a Medicaid only client. So, I was funneled to this app, and it has no access to correspondence. And no access to many other features of the MyCOBenefits app, like submitting documents and renewal forms. Let’s hope my paperless correspondence wasn’t really important, because I can’t get it. Again..Pax303Version: 2.6.4

✓ Visions of GrandeurI REALLY wanted and needed this app to work for me, but I am constantly having issues logging in and using and navigating through this app, which is truly disappointing when I realize it’s a freaking GOVERNMENT-operated app. I’m disgusted and bummed because I have to delete it after trying so many times to login. TRY HARDER GOVERNMENT EMPLOYEES!! - Citizens depend the work you’re supposed to be doing..ModernfemaleVersion: 2.6.6

✓ It just crashesI’ve never once been able to open this app to do whatever it is I have to do. I’ve had Medicaid for a year and haven’t even been able to get a health care provider because I have to use the app that crashes. I hope I parish soon and my family sued for this. We all don’t have the ability to use your app..KRS0neVersion: 3.5.1

✓ Too genericIf you want to find out what your specific coverage is on Medicaid, you won’t find it here. Even with all the information in you, going to the benefits page is useless because it doesn’t tell you what your specific benefits are. I tried to find out why my long term care was suspended and there wasn’t even a subject on this, let alone anything that specifically applied to me. It’s only good for generic information you can get online anywhere..BjfsrkVersion: 2.6.4

✓ Needs updatedThey want us to use this app for all of our insurance needs but you can barely sign into it let alone get your card information or other information. All it does is freeze everytime you try to log in or when you log in sometimes it doesn’t even give you your information and acts like you never logged in. It’s extremely frustrating to use and if they want us to primarily use this to get our health information, we need a better app..KaykryptoniteVersion: 2.7.0

✓ Horrible appThis app is extremely difficult to use and does not give you the information you need the majority of the time. multiple times it locks you out and you have to reset your account or make a new one for absolutely no reason, it’s also extremely difficult to get any technical support..ReckhoutVersion: 2.6.7

✓ BugsThe app freezes so much. When i go to click open the app it just stays on the opening page and doesn’t launch to actually open. Also I’m trying to delete household members and it won’t let me it just buffers. Very frustrating..SaranmeVersion: 2.9.2

✓ Not serving the underserved well...Correspondence does not open nor is there an option to download and open with a pdf viewer app (iPhone 8Plus). When trying to use the tech support chat within the app, they told me to call instead, when I called, they told me to use a different device. I let them know that this was the only device I had access to at the moment and recommended I drive to the library or Health Services office to use their computer. 🤦‍♀️ Ummm, what’s the point?? I figured that after a year or two they would have this bug figured out..SkiayaVersion: 2.6.4

✓ UselessThis app is basically useless for doing anything, you still have to call to get any information or to ask any questions. I was told there was a “chat” feature on here, but I don’t see one. Why isn’t there some sort of searchable database to find out what tests or prescriptions are covered? If people could do more themselves in this app, there wouldn’t be such a ridiculously long wait on the phone! I just have a simple question to see if a test kit is covered or not, but there’s no where to find that without calling. I also can’t print anything from the app, I have to log in every time I open it and the only thing that’s on there is generic info- if you actually need to do anything or have a question, you have to call! I just don’t see the point of this app..SithChickVersion: 3.11.1

✓ A WASTE OF TIMEJust as useless as the website thats always down. try calling in for help? yup, you will be on hold for at least 45 minutes! its comical, then try using the app or web site for info? thats comical also. if you really want to get frustrated try “dentaquest” and see what results u get. no dentist wants any new patients and you may have to drive a long way to find a willing provider. the medicaid system is a mess..AussiedawgVersion: 2.7.0

✓ It’s not readableThe words are cover with lines I can not be able to read the top of the screen what the subject said and when I scroll down it’s not readable becuz of the lines is covered with words and I can’t read on map again with lines cover with words I don’t know what’s it’s for.. hope you can fix it thanks.YFRAVersion: 2.10.5

✓ Works to have card on hand at all timesThe only thing this app is good for is having my sons Medicaid card on hand at all times. You can’t apply for any programs or change any demographic information from here. You also are not able to update any information on the Colorado peak website from you phone which makes it hard for a struggling, low income family, without a computer, to apply for any sort of benefits..KyladascopeVersion: 2.7.0

✓ Bad.I registered my newborn through the app, it said he was registered and it would take a few business days to reflect and send the number. Waited 5 days and called but had to hang up from sitting on hold. Called on day seven and was told there was no request to register him so they were submitting it. App totally screwed us over. Still waiting on that number and has now been three days again..Worstappever1020Version: 2.6.4

✓ OkThe app is just OK. It has my kids ID numbers and my autopay information. That’s all. I want to view my PEAK emails here. I don’t want mail to waste all of the paper- and there would be a ton of it!!- on mail. I just want to view my email correspondence. Very minimally helpful app. There’s so much potential! Please improve this app!.Ballet AKVersion: 2.8.0

✓ Worst app everThis app is about as functional as the Medicaid program itself. First off, you can’t update changes or do anything on the app. You need the full website. Try logging into the website after and it keeps taking you back to the mobile site. I’ve logged in at least 60 times in the past 20 minutes and haven’t been able to access a thing. Terrible..Sacrifice4love2012Version: 2.5.7

Health First Colorado works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Health First Colorado.