- 78.6LEGITIMACY SCORE
- 79.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
MyCOBenefits App Complaints & User Negative Comments 2024
MyCOBenefits app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyCOBenefits? Can you share your negative thoughts about mycobenefits?
Please wait! MyCOBenefits Facebook comments loading...
MyCOBenefits for Negative User Reviews
✓ Login is a hassleI agree. You have to use your PIN and email/ login. It often doesn't accept the password even though I know I entered it correctly. The result is usually having to totally reset the password and try to remember it. It's almost like they cannot have anything about their program simple, easy or convenient. This app is just more of the same drawn out process as the glitchy website..Version: 2.0.1
✓ Missing dataLots of info pulls up as blank but n the app, can only be seen in the website. Information from file system not updated. No updates on backed up processes.Version: 2.19.0
✓ FrustratingThis app gives me a lot of trouble signing in to my account, then it locks it after 3 attempts. That would be fine if the email links they send me to change my password actually worked. This happens over and over again. I have never had such a hard time signing into other apps, so I know it’s not me..Version: 2.0.4
✓ Frustrating to make new passwordsThe app is a nice tool however if you have to update your password it’s a pain in the rear. Won’t save your new password then when you try to make a new one again and use the same one that didn’t take it says that that’s an old password. It’s extremely frustrating..Version: 2.16.0
✓ App doesn't function rightI used this app to apply for SNAP due to a major change in my housing situation that is making me pay for everything by myself now. I wanted to log in so i can upload documents and it keeps giving me an Unsupported Case message for medical assistance. I don't need medical assistance, nor have i ever applied for medical assistance as my insurance from work is perfectly fine. I applied for SNAP. It's incredibly frustrating for this to happen and, frankly, more demoralizing than the process of jumping through bureaucratic hoops already is. This is a major issue that needs to be fixed as it not only gets in the way of trying to get necessary help, but could risk people losing their help assistance if suddenly our accounts are being connected to the wrong cases. Pretty shameful..Version: 2.15.0
✓ Can’t upload documentsI’ve been trying all weekend to upload stuff for my case and it keeps coming up with a “cant process this request. Try again later” what’s the point of an app that says you can upload stuff when it’s not even working. This would have saved me soooooo much time, but now I have to go back to the office once again. Waste of time..Version: 1.7.3
✓ PasswordsStop making me change my password you don’t understand how frustrating it is.. it’s like everything we do we need a password? I got so many passwords that I can’t even remember especially with this app cause it makes you change your password every year which is bull. If my accounts hasn’t been hacked then I don’t wanna change it and don’t make them so hard if someone wants a simple password let them have it. We don’t need a lower case a upper case a and some many digits just let us do whatever it’s annoying.Version: 2.21.1
✓ FinallyThank you so much for reinventing the app. Now I have a quick and easy way to check my balance on my snap card (EBT). I hated having to listen to the recording. Every time it took forever. The only disappointment with this is I have to sign in every time, and it doesn’t use face recognition. That’s why I only gave it three stars..Version: 2.19.1
✓ USE AT YOUR OWN RISKWhile using this app I decided on a whim to update my contact preferences to email/text only, no paper. Save a few trees, right? A few weeks later I receive a letter in the mail saying that I’ve requested to opt out of my Medicaid services. Um, WHAT?! I call in frantically trying to fix this issue and realize that the date I submitted this alleged “request” was the same as the date I updated my preferences. Thankfully I got it sorted out, but I shudder to think what would’ve happened if I had been in a position where I struggled with reading comprehension, clear articulation, or anything else of the sort that could be impacted by a disability or by speaking English as a second language. This app is DANGEROUS. Use it ONLY to check your balance. Don’t use it for ANYTHING else, for your safety..Version: 2.23.1
✓ App glitchesIdk what happened to the app. It was working just fine and all of a sudden it doesn’t log in. I’ll hit sign in and sign in, takes forever loading, then just goes back to the sign in page. The last time it let me sign in, i was signed in for a couple of seconds. Then it glitched and logged me out. Now it won’t even log in..Version: 2.20.0
✓ Worse with every update!!Update: Now I can’t see my EBT card balance. It says N/A. I have to log into the website instead. Honestly, at this point I’m going to delete the app and just use the website. Every time you update the app, it screws up the ability to log in with just a pin. I’ve set this up repeatedly, but as soon as I close the app, I have to go back to logging in with email and password. The updates don’t improve anything. They make the app even slower. It doesn’t show deposits in transactions or refunds. As of today, I can’t see any of my transactions at all. Your app developer needs to find a different line of work. Horrible app. Updates have made it nearly unusable..Version: 2.19.1
✓ Rarely worksThe set up of this app, it’s load time, the navigation and on and on. Poor app altogether but I’d blame CO HHS most of all - they do everything poorly. The only difference between the app and any single person at HHS is that the app is not rude or a jerk. Sorry my wife died and we needed some help. HHS CO should fire every single employee and hire new from the ground up, including whatever tool made this app so bad..Version: 2.20.0
✓ Was greatThis app was great. Never had a problem with it until recently. It’s been a couple of days now that I can’t sign in because this app no longer supports medical cases. So now I can’t even look to see what the balance is on my EBT card..Version: 2.20.0
✓ BugIt takes me over 10 times to put my information in to login, and it will redirect me to sign in. After those 10 times or so it’ll sign me in and go to the main page..Version: 2.21.0
✓ No way to see transactions that I can tellNo way to see transactions that I can tell. When calling the ebt line by phone there is a way to check transactions besides the deposits but not on this app. Also, ebt said the Covid would stop AND SAID Feb. would be the last extra put into my account. My ebt for that usually goes in the 3rd Wednesday of the month but this month A GIANT ZERO WAS ENTERED. What a way to make us feel the love for Valentine’s Day by dropping off and making us of those who still are not going out because Covid is still out there even if the government won’t accept the fact. I am a immune compromised individual that feels absolutely and completely abandoned by the system..Version: 2.19.0
✓ Slow & doesn’t function1. It’s wildly slow to load & navigate. 2. It doesn’t allow for saved passwords or Face ID. 3. It will not allow you to upload pdf’s. It will only allow photos- which are always too large. 4. I have made employment edits repeatedly to no avail. 5. It won’t allow you to edit or print correspondence (which REQUIRE my response)..Version: 2.21.1
✓ ?This app would be useful in an honest world … but it logs you out and doesn’t alert you of anything for security reasons… for a first-timer seeking assistance ? It leaves you to miss deadlines and have unanswered questions every time you log in….Version: 2.20.0
✓ Glitchy and soooo slowOne benefit of having an app is that, ideally, I could double check my balance while at the grocery. Unfortunately, the app wouldn’t even load the login page for the entirety of my grocery trip. When it does load, it often shows a zero balance, despite me knowing that that is not accurate. When it works as intended, it’s perfectly fine..Version: 2.18.0
✓ UselessI am trying to disenroll from Medicaid and while on hold “estimated wait time 84 minutes” with Denver County after DOZENS of calls where I was evidently over number 100 in the queue so my call was dropped. The message while I was on hold said downloading this app may help. But it’s not applicable for Colorado Medicaid. The Peak app won’t allow me to simply disenroll either. The State of Colorado Medicaid office won’t allow me to disenroll and neither will anyone in other Denver County offices. Please consider either increasing your number of employees or improving your software. It’s ridiculous that it takes DOZENS of calls and many hours of time to actually STOP receiving benefits!.Version: 2.0.1
✓ Takes forever to loginI have to reset my password almost every time I try to log in and sometimes I have to reset it multiple times for one session. Once I'm in, it works fine..Version: 2.19.1
✓ Continue to work out the kinksSubmitting documents and changes through the app is like throwing away your time! Nothing is inputted on time for anything and then you end up having to go in person to take all the documentation in because it didn’t go through even though you have the confirmation number it give you. If you’re going to allow submitting documents through the app at least enter it into the system on time! [I changed my phone number a year ago and still to this day never changed it in the system but the rest of the other changes were noted]!.Version: 2.17.0
✓ BustedI’ve never been able to use a quick sign in feature. The other day it prompted me to update my pin so I’d be able to use a quick sign in feature. Now the pin won’t sign me in (yes, it is correct, when I use incorrect pin numbers it tells me I have limited attempts remaining). There’s no way to get back to manual log in now, it just keeps taking me in circles to the pin entry. I have tried pushing the small “x” and takes to the log in/create account screen. When I hit log in, it takes me back to pin entry. I wouldn’t have left this review without trying every option first..Version: 2.23.1
✓ Update Not AvailableI just downloaded this app & as soon as you open it, it says Update Required. Click on “Update” & it sends you back to the app store & there is no option to update it. It only allows you to reopen the app, so you just keep going in circles with no solution. I even tried seeing if I can manually update the app & there isn’t an option..Version: 2.4.2
✓ FrustratingSlow to load sign in screen and not as useful as going to website. I find myself going to the website most and just using the app to view mail..Version: 2.16.1
✓ MsTo open the mail in the app is extremely hard to do the rest of it it’s OK to find out your balance and something to communicate is very difficult and it may just be me not understanding the app.Version: 2.19.1
✓ Still needs improvementMajor differences between the mobile version and the desktop version you wont even know the difference until you’re told that you said no to things that you didn’t even have on your question/ application . it definitely has gotten better but I’d still almost go back to the mail at least more reliable...Version: 2.16.0
🙂 MyCOBenefits Positive Reviews
MyCOBenefits works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyCOBenefits.
⛔ MyCOBenefits Problems
