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Westpac Share Trading App Complaints & User Negative Comments 2024
Westpac Share Trading app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Westpac Share Trading? Can you share your negative thoughts about westpac share trading?
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Westpac Share Trading for Negative User Reviews
✓ Room for improvementCharting is good and gets the job done but would love a longer term view of portfolio growth to see how well I’ve performed over the years. There is also a bug that is annoying saying you have $10,000 available in your account and it’s not true..Version: 5.2.2
✓ Lack of notification on mobile app when there are outagesRecent outage in Aug 2019 was not communicated via mobile app. Furthermore there were errors in the execution of trades which Westpac was unwilling to compensate investor. Lack of a business continuity plan so use this platform at your own risk..Version: 4.19.6
✓ Crashes since last updateSince the last update I haven't been able to get passed log in details before it immediately crashes on my iPad. Tried reinstalling but no luck again. The new version works great on my iPhone..Version: 4.14
✓ Alerts Unreliable, Service below parAlerts system often deosnt work. Either SMS or Email msg. Not just on big days either, Alerts are a Very important part of Trading, so Unreliability is very poor. Along with Customer Service aswell. Complaints have to be lodged but go nowhere fast until AFCA is “invited” at least :( Newest excuses are some other Company owns Data that is provided for Market depth and intraday Charts that have Completely Massively Wrong Volume by over >300% to 1000%..Version: 5.5.0
✓ Pretty badThankfully, the core function of being able to buy/sell works - but that’s about it. The login process is hit and miss, it’s a lottery for whether I’ll get in with my finger print, my pin or my full password. Multiple sign in attempts usually required. Crucially, I can’t actually set up alerts. I have to log in to see any company announcements, and it’s actually useless in terms of price sensitive announcements, and that is actually really problematic for a trading app..Version: 4.16.2
✓ Ok appPros - Trading/order execution is easy and same day transfers to your trading account What’s missing? - View my international holdings : I does it connect to Westpac international global markets so you cannot see the balance - Stock Announcements: Shows multiple announcements but empty when you visit the section which is annoying - Maybe time to lower a brokerage fees? : SelfWealth/ Raize/ Spaceship/Stake has made it so accessible and taken so much of users away. I think it’s about time to Westpac to lift the game.Version: 5.0.3
✓ Backward StepObviously not enough testing done on this app. When multiple accounts exist, the app fails to always show and identify the different accounts. For outstanding orders, it fails to show where your order sits. For incorrect codes, it gives inaccurate error message. Why change the previous app. Can I go back to the old app? When I call the help desk, no one answers. TIme to bring your IT dept back to AUS and get things done properly..Version: 4.14.2
✓ Possibly good?But with current regulations almost impossible to open an account. Applied. 2 weeks later I got a comprehensive request for pages of certified verification. Sent them everything they need via postal mail. Then 2 weeks later they request a visit to a branch. Then 2 weeks later request another visit to a branch. At this point it was all too hard..Version: 5.4.1
✓ Very SlowI just updated to the latest version and found out all the existing tabs are put onto page, which makes it really slow, please put chart, course of sales, news etc onto different tabs like it used to be, I don’t want all of them on one page which slow down my trading. I am thinking of changing to cmc markets..Version: 5.2.2
✓ The Earlier App WORKED this one crashes doing nothingHi there, I have bought and sold shares using the app over the years. I would like to access the previous app please as this one crashes immediately. I have done an iPad restart and this continues to crash without accessing any data on completely up to date iOS 11.Version: 4.14
✓ A lot of room for improvements, a lot of other apps that are a lot betterThis app was a huge let down for me coming into the trading scene, going from using the US stock trading app STAKE to using this for the ASX market was a massive step back. Westpac has really fallen behind on areas like this which is a shame because I’ve banked with them my whole life…so far. Calling the help line to get clarity on some of the errors and faults they have only to be transferred from department to department because no body actually know how to deal with this app, or at least this is the way I felt after being on the phone for over an hour and still not having a single question answered. STAKE is introducing a ASX side of the trading app soon, I’m not sorry to say that I will be transferring my investment over to STAKEs accounts ASAP..Version: 5.2.2
✓ Great app but charts stopped working properlyChart view is super zoomed in for the past 3 weeks or so, not sure if there was an update. I’ve deleted and reinstalled and same problem. Please update as I can’t retrieve live chats and have to use a 20 min delay from elsewhere..Version: 4.19.6
✓ App blanks out regularlyRoutinely get a blank red screen opening this app. Been ongoing for months, and recently moved from iphone7 to 11 with no improvement. I have to remove the app and reinstall it which is extremely annoying. I think Westpac should be able to make an app that works better than this..Version: 5.2.2
✓ TemperamentalI find the app occasionally turns temperamental, does not log me in or display the features. Plus the features are very cut down from the desktop version can do better.Version: 5.6.0
✓ Absolutely rubbishThis is the worst trading platform I have ever used. As for the mobile trading app, it’s a waste of time. Don’t bother getting it. It tells you nothing. I thought because Westpac is a strong bank with good customer service and the mobile banking app is hassle free and user friendly that this would be much the same, it’s not, it’s useless and the worst trading app on the market. Do not get this!.Version: 5.6.0
✓ Hangs on startup after OS 15 update on iPadExtremely disappointing to find that even with so much notice, Westpac can't have this App working for the release of iOS 15. Why am I not surprised? Westpac's approach to customer service is to close branches, decimate telephone service, funnel customers online - then not adequately fund online services or software development. Complaints are brushed off with the Westpac mantra 'we will take your feedback into account' but no effective action is taken to fix the problems. Customers are expected to fend for themselves. The best response it to vote with your feet and take your business elsewhere..Version: 5.2.2
✓ New version full of bugsSince updating the app 1 week ago, I have had nothing but issues logging in ”unable to log in due to server or connection issues” and when I finally am able to log in, my portfolio and watch list data come up with the message “unable to receive data try again later” Very frustrating as I am unable to trade or research when I need to Will be transferring everything to another broker if this continues.Version: 5.6.0
✓ App not loadingSince the latest update the app doesn’t load frequently and I just end up with a blank red screen. The only way I seem to be able to workaround this issue is to shut down my iPhone frequently and restart which will rectify this for two or three times when accessing the app then the issue repeats. I am using an iPhone 12 Pro Max and iOS 15.1 so hardware and software should not be a consideration in attributing to this issue, it’s an app problem..Version: 5.2.2
✓ Formally good but now locks up and needs restartThis app used to be great however for the last few months presumably since an iOS update the app locks up on startup. The app needs a forced close and restart to function. I have noticed this across multiple devices. Please fix and this will be 5 stars again!.Version: 5.2.3
✓ Not a top quality appConstantly drops the iOS fingerprint login, so then you have to use pin, then the pin won’t work and so you have to password login and then turn off all the pin and fingerprint login then close the app, then re log back in then turn it all back in. This happens every few days without fail. The app was also for a period of 6months requiring every single login to be done twice, it would say cant connect then it works second time. For a major bank it’s a trash app..Version: 4.19.6
✓ Cant even log inCant even log in.Version: 4.16.2
✓ Not impressed so farSeem to have lost the automatic refresh when buying or selling, have to Manila at keep pulling down for a refreshed price. Also would be helpful to have an option to select the full qty of shares that you’d like to sell rather than having to manually type in the qty to sell. Not very impressed so far today with the updates..Version: 5.0.3
🙂 Westpac Share Trading Positive Reviews
Westpac Share Trading works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Westpac Share Trading.
⛔ Westpac Share Trading Problems
