- 79.2LEGITIMACY SCORE
- 83.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
The Parking Spot® App Complaints & User Negative Comments 2024
The Parking Spot® app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using The Parking Spot®? Can you share your negative thoughts about the parking spot®?
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The Parking Spot® for Negative User Reviews
✓ Modernize your appNew account registration doesn’t support auto fill for anything including secure password creation from iCloud Keychain. App also doesn’t support autofill of credit card info or auto detect the credit card type when I tried to give them money. I ended up registering via the website which was better but this was to the credit of mobile Safari and not the developer. Worse yet, when I initially missed the fact that I needed to tell the app which credit card type I entered, it purged all of the previous info I had previously entered. Very frustrating. These can easily be resolved to make everyone’s experience meet the bare minimum expectation. Then further enhance the experience from there..Version: 8.5
✓ Not intuitiveNot clear what mobile checkout does or how it works. Finally found the option to locate the shuttle and ask for my car. But had to be in the Geofence for it to work. App needs to be clearer for checkout. They give you lots of instruction about check-in, but nothing about the checkout process. After a long trip, getting through the arrival process quickly and without hassle is most important to me..Version: 7.1.6
✓ Shuttle finder needs work and some airports are unsupportedShuttle finder has yellow areas on a map where a shuttle should pick up at, however, they clearly do not at the LGA airport. LGA parking is also not supported in app but allows you to make a reservation and gives you the false sense of security that you have a spot until you arrive and the staff has no idea about the app. Additionally, the shuttle was about to leave seconds after arriving and picking up one person instantly. Others seem to have good service but I’m not going to let my experience go unheard. Here is your one star review!.Version: 7.0
✓ Ultimate Car DetailLove The Parking Spot and your staff. Appreciate the great service in being picked up from the airport and carried back to my car. Haven’t used you in quite awhile but was very impressed with the service. However I had signed up and paid for the Ultimate car detail and my car was only washed and barely cleaned out inside. Your staff kindly refunded me the $105 but I came away not getting what I had expected. Now I have to go out and get my car detailed by someone who will actually do a good job. Hopefully you guys can find detailers who will not try to cheat us. I have photos if you wish to see them..Version: 5.3
✓ SlowThis app is slow to load and checking out is even slower. I park there just about every day and have express check out. I have to sit and wait for the app to load then have to sit and wAit for there checkout to process there is something very wrong with there computers. Only one gate to checkout because the other 2 have been unable to let you check out since they opened..Version: 6.3.01
✓ Missed Our FlightWe truly had a great experience when we first used The Parking Spot services in ATL. Unfortunately, they no longer transit customers to the International Gates, which was not clear through the terminology used in the mobile application. We were dropped off at the domestics gate and went through the general boarding security. Nonetheless, we arrived to our terminal at the exact departure time and missed our flight. We will no longer recommend or use The Parking Lot services in the future. Shout out to Delta Airlines for getting us another flight tomorrow morning free of charge..Version: 7.8
✓ Awe full experienceI heard about this from a friend, so I prepay for a week only to follow address to a locked gate and no one in site to help! I had a flight to catch and could not get into parking lot to park. I circled around thinking I might be in front of wrong gate, but all dark. I couldn’t cancel my reservation nor could I use it. I will never ever use or recommend this to anyone. Ended up parking at airport and paying 24$/ night on top of what I already lost here..Version: 7.8
✓ App is unsupportedWhile the app works very well as a customer loyalty tool you should be aware it is completely unsupported by the company. There is no chat, no email, and no one to speak with on the phone if you have a problem with the app or your loyalty plan. I’ve worked with Parking Spot for a number of years but my app has stopped working and so now has my loyalty club membership. Since I can no longer get loyalty plant points I will be switching my parking provider in the near future. It’s really a shame because it is solid app with really good locations but it’s shocking that it’s impossible to speak with or even email anyone for support. It’s funny what companies have decided to save money on….Version: 8.0
✓ South Lot is a train wreckWhen we arrived in the lot or took 20 min s for a shuttle to board us. And that was after 2 walks to the entrance-the first shuttle left without coming to our row even though it had only 2 passengers. After returning from our trip, landing after 1am due to flight delays, it took 2 calls to get a shuttle to this lot. The other lot has multiple shuttles running, and those drivers refused to take us since we were in the s S ouch lot..Version: 8.72
✓ Wallet cards are hidden before the reservation endsDecent app with just enough practical features to be usable. Please fix this issue: cards in wallet for reservations become hidden after the reservation begins and have to be unhidden in order to check out from parking. The card in wallet should not be hidden automatically until after the return date, not after the start date. The current method makes it hard for app users to check out when exiting parking..Version: 9.04
✓ ReservationsIt’s all most impossible to sign in and reserve a parking spot. I’ve been trying for two days and I’m very confused. Thanks.Version: 7.8
✓ Anti CanadianWon’t accept Canadian credit cards or AAA @ symbol won’t appear on email input Typical it fail.Version: 9.05
✓ App Unable to ConnectThe app stopped working at some point and I just can’t get it to work. Contacted the customer service and exchanged emails but no luck - and eventually I gave up. If I log in via internet browser, it’s fine. Just the app is not working. I keep getting an error message saying “the app is unable to connect. Please check your settings and try again.” The version is up to date and I also reset my password multiple time. Very frustrating..Version: 8.71
✓ The system to get picked up is brokenNow customers first have to walk all the way to a pickup spot, then wait for the app to notice, then wait until a shuttle is finally dispatched from the parking spot. If this is the new way to call a shuttle (instead of a quick phone call) then this was the last time we’ve used this service. Today, shuttles did not move for 10m after being ready for pickup and then both went to the same (wrong) terminal. Seeing shuttles on a map is a fun feature but only creates frustration if you have no handle on operations. Instead give an ETA. On top of it, staff is incredibly rude..Version: 8.62
✓ Does not allow me to find shuttleGreat to use in/out of facilities, but while on airport grounds I always try to check for the nearest shuttle and it always tells me to check again… I can keep checking but doesn’t show where the nearest shuttles are on airport grounds. I have updated the app often to be sure it isn’t me, but after updates I am still getting the same error..Version: 8.51
✓ Reservation moves to expired in Apple WalletApp works good expect for the return trip when using Apple Wallet. The reservation moves to expired reservations after you depart so you don’t get the pop up notification. It would be nice if the app recognized when you were returning so the banner would appear and make it easier to exit the parking lot..Version: 8.0
✓ It’s ok for business hoursThe drivers, they are super friendly and help you with your bags. They also get you to the airport and back fast and safely. They are located just outside the airport it takes about 7-10 mins from the time you park to the time you get to the airport. (If you don’t hit any red lights) The price is reasonable in comparison to other competitors and parking at the airport. They also offer covered parking for a little more. Getting picked up late at night has not been pleasant, I normally arrive after midnight and have usually have to wait a long time 20-30 mins just to get picked up. A few weeks ago when I got to the airport at 3am the phones weren’t working so it took 30 mins for someone to pick up the phone. The app works great, giving you an estimate on how long it will take to get to the airport but it doesn’t show if it’s heading to departures (drop off) or the transportation (pick up) area. So, it might drop someone off then head back to the parking facility leaving you waiting till the next shuttle comes. I’m hoping that they can add something letting you know where the bus is heading to, I wouldn’t mind walking to the other side to get picked up if I can time it right. Then I wouldn’t have to wait as long. The last thing I want to say is that ALL the drivers have been nothing but great and that my car has been safe here and it’s usually here for a few days at a time..Version: 8.62
✓ Late Night IssuesI arrived back home to DIA at 10pm and a large crowd of us sat outside freezing our butts off for a long time waiting for the shuttle. It was 10 degrees outside after a major snow storm. Not fun to wait in. Two males waiting beside me were cursing a lot and very unhappy which made for an awkward ride back to our cars. We watched every other shuttle company come 3-4 times in the time it took the Parking Spot driver to come by once. So perhaps all the other companies staff better for the night shift. I got to my car and it was completely snowed in and had a solid 4-6 inches of snow that had frozen solid into ice and it took me about 45 min to get my car scraped and dug out since I had no shovel handy to dig out the back end. The driver didn’t help. I didn’t tip because I was just really frustrated with the whole situation. I had been traveling for 13 hours that day and it would’ve been nice to not come home without that mess my car was in. Row A at the back of the lot where I was told to park was the least plowed/shoveled row. Nome of the other customers we dropped off had to dig out their car. My experience going to the airport at the beginning of my trip however was excellent so I averaged the good and bad and gave 3 stars. I will be traveling for business once a month now, so perhaps I will give them another chance before looking for another company to use..Version: 7.7
✓ It’s great but…The app is great for making reservations and quick access to your confirmation but every time I check in after my flight lands the app says the location has been informed and my car will be ready at valet but it never is I always have to provide my ticket and wait for them to retrieve it. There’s definitely a disconnect between the app and the location for valet services..Version: 8.61
✓ App’s okay but customer service is terrible!!!!!!Recently used parking spot and got in late from my flight, when I went to pay there was only self-service available (I understand companies want to take the human aspect out of all things so they don’t have to pay people), and it didn’t take all of the discounts that it was supposed to. There was no one there to dispute the charge with in person, and it was very late. When I sent a complaint through the app I had an initial response the next morning, and was told they would get an adjustment. It is now three days later, and they have fallen off the face of the earth. I have sent multiple emails asking about a follow up and have received no responses, if you’re going to quote someone a price, stick to it..Version: 6.3.01
✓ Poor service / huge delayI landed after 11PM. The parking spot only runs a single van after 11PM. I had to wait for 2 shuttles as there were so many people waiting, almost 30 minutes! Worse, the driver that picked me up apparently gave me the wrong ticket so they could not find my car. They thought I had valleyed my car when I had paid for a detail. I therefore had to wait for the bus to drop all 14 people before they returned to the front gate and figured out where my car was parked… when I asked at the gate if they would provide a discount given my situation I was told to call back tomorrow to waste more of my time. I will be parking at Diamond next time I drive to the airport!.Version: 8.62
✓ Prices and policies are anti-consumerParking spot just bought our long-term parking company amd immediately raise prices dramatically. Same company, same buses, same people and added new policies where you can "save" money but you have to gamble ahead of time that your flight plan's won't change. It's just more unchecked monopolistic practices by a company (probably backed by venture capitalists/banks) to take advantage of our completely corrupted federal government. Monopolies exist throughout American life now and of course they're taking over airport parking. We are going to shop around and even the airport parking is cheaper than these guys but we'll see how long that lasts..Version: 8.70
✓ Terms won’t allow cancel within 1 hourThe terms won’t allow you to cancel a reservation within one hour of the reservation time. I made a reservation for one week and didn’t get around to canceling it until within one hour of the reservation time, and it looks like they are going to charge me for the full weeks Reservation even though their parking lot was only about half full to begin with..Version: 9.03
🙂 The Parking Spot® Positive Reviews
The Parking Spot® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact The Parking Spot®.
⛔ The Parking Spot® Problems
