Qapital: Set & Forget Finances Negative Reviews

Qapital: Set & Forget Finances App Complaints & User Negative Comments 2024

Qapital: Set & Forget Finances app received 11 complaints, negative comments and reviews by users. Have you ever had a bad experience using Qapital: Set & Forget Finances? Can you share your negative thoughts about qapital: set & forget finances?

Qapital: Set & Forget Finances for Negative User Reviews

✓ Poor serviceUPDATE: my address listed is an apartment complex in a city and state I’ve never lived in. Unknown when that change was made. Had some money in my account. It wouldn’t let me access it. When I asked when I could use it they said it was a glitch and I didn’t have any money. They said the glitch causes their app to sometimes not display the correct information. I had money taken out of my funding account and the app said it would be available August 2nd. On August 5th I asked when it would be available. I was told my funding account didn’t have the funds (although it is NOT in that account anymore) so I could cancel the transaction. That money is nowhere to be found. Although it shows on my Qapital statement that it was transferred. When I asked about the money transfer the rep said “if I recall you canceled that…” I don’t want someone to recall, I want them to look into what is going on and address my concerns about where my money went. A glitch that shows you have money when you do not and is something I should expect to happen, especially without anyone at Qapital noticing and advising me, should not happen. How many times has my account “glitched”. It should not be this difficult to speak to someone, get answers, or bank..Rudi TooVersion: 2.246.0

✓ App keeps disconnecting bankUPDATE: I am still having the same issue. My bank is connected but none of the rules have been activated even though I have swiped the card it’s connected to. I keep getting the run around about my account. This is ridiculous the developer responses are generic and the email rarely resolves anything. Wellingston doesn’t do anything to help you. I’ve been using this app for over two years now but I’m starting to dislike it due to my bank constantly disconnecting and my rules haven’t activated. The issue is on qapitals end and even after reaching out to their customer service, the issue still wasn’t resolved. They keep saying it’s an issue with my bank connection but the issue is on their end. It shouldn’t be this difficult to fix an error. You should have IT people for your app for this very reason. My rules haven’t been activated for weeks because of this. I will be finding a new app to save since qapital doesn’t care about fixing issues for their customers. They have been sending me the same generic message saying that they are working on it but it has been an ongoing issue for months. I’m gonna find another app to use. My bank has new rules with allowing access to third parties and it’s very frustrating..JazzyJas97Version: 2.207.0

✓ AVOID this app and companyMy wife and I opened accounts with Qapital and began saving through rounding up transactions from our funding account, which is a personal checking account that is not part of Qapital. We didn’t like how it worked, so we cancelled/deleted the rules within Qapital which created those automatic withdrawals, but the withdrawals from Qapital continued. Then we closed our Qapital accounts completely. More than three weeks later, after confirmation that our accounts were closed, Qapital continues withdrawing money almost daily from our checking account — which they call a funding account. We have asked Qapital repeatedly, no less than five times in writing, to stop taking money from our account, and to refund the funds they’ve fraudulently withdrawn from our account. In writing is the only option you have — they refuse to provide phone customer service and won’t even provide a phone number to call. Each time, they’ve done nothing to stop the withdrawals. We are reporting their transactions as fraudulent, as we have no other choice — they will neither acknowledge the withdrawals, or refund the money they are taking from us. Avoid this company! There are too many good banks and financial institution options out there, but Qapital is not one of them..MJRoosterVersion: 2.15.0

✓ This app can be greatI used this app for about a year. And it did serve it’s purpose for me and well! I hate to be the kind of person to leave a negative review but at this point I feel like I’m out of options. There is no phone number to contact them so you have to contact them through email only. I closed my regular bank account and opened with a credit union so I needed to change my funding account. So I filled everything out that I needed to fill out but no matter what I did I could not connect my bank on the app. Response time was extremely slow and honestly not helpful at all. I basically was just told to “try again” multiple times. Well it never worked so seeing as I can’t transfer money over to them I asked to close my account. It took a week for them to respond and no questions as to why or if I was unhappy with the app. The woman I spoke to didn’t even take the time to check my account to see what type of account I had that I wanted to close. When I confirmed I wanted to close my spending account she replied immediately that she closed it and sent the money to my bank. But since my bank never connected I don’t know what bank she actually means? The response time is just so slow and so frustrating. When you’re dealing with peoples money customer service is a big deal. But like I said this app is great for saving money and what it’s meant for. But if you have an issue that you need resolved good luck..JuliereneewolfVersion: 2.17.0

✓ Sudden charge, after months of not usingI haven’t used this app in months, I got it back when they first were created. It didn’t really help me save, which I was okay with, I figured it just wasn’t for me and honestly thought I deleted the account and was done with it, mind you when I used this app it was still completely free. This morning however, I check my bank statement and see I was charged a membership fee, when again I haven’t used it in months and haven’t even signed up for it. This was a surprise to me because I went back in my bank statement and hadn’t been charged before this month,so why suddenly am I being charged. Sure enough I redownload the app and my account is still there, even tho I had gotten the email it was deleted. My bank account was different though, so it was needing me to reconnect everything because again I haven’t used this apps in months, but somehow they had the information to take their fee from me this month out of all the months... I hope to get a refund because again I haven’t been using the app, it hasn’t been in my phone, so why was I charged suddenly. Also, I started using this app when it was free, so there is no way I signed up for any membership..AlexnevyVersion: 2.106.0

✓ Disappointed.I’m very bummed. I’ve used this app for years and I realized I started getting charged for a membership. I reached out to customer support to understand what happened. In short, they told me they had sent out an email months ago that everyone was going to be upgraded automatically (to the highest cost membership) and I had two choices. I could just change my membership and lose the money I didn’t know I was paying for the past few months, or if I wanted a refund I would need to delete/close my account. I also went back to view the messages sent to me earlier in the day when I got home from work and they’re wiped. There’s no way to even view them. I was sad to leave the app I’ve been using for years and have recommended to many friends/family, but the messages made me feel like it didn’t matter. What made it worse was the reason I didn’t see the monthly charges in my bank account was because my bank started making you re-link your account periodically. Qapital just started taking the membership fee out of my goal’s savings so I didn’t see it in my usual bank statements. I appreciate how the app helped me over the years, but if I’m going to get an ultimatum from someone I turned to for help, I think it’s best to find something different. I guess don’t get too comfortable even if you’ve been using something like this for a long time..ShmaubreyVersion: 2.167.0

✓ Too slow to transferLiterally takes forever to transfer money into Qapital. I can’t wait that long because I have other expenses that I need to attend to and by the time it starts to transfer my account balance becomes too low for Qapital to withdraw. The point is to withdraw the money so I don’t spend it. I save for groceries with my partner on this app but since it took SO long to transfer by the time it was grocery time I had the money pending in Qapital still so I had to pay from my original bank account. It’s like double spending. This morning it took over $500 out of my bank account leaving me with an overdraft. This particular withdrawal was not too slow. In general the app just lags way too much that it stresses me out thinking about how long it’ll take to actually take the money out. It’s sad because I like the concept and I know it would help me save but I am most likely going to delete this app. The worst part is now I need those funds back asap and it charges for a faster deposit and doesn’t allow the full amount to be returned since it takes 2 days to clear the full amount on Qapital. Too much..LampsshadeVersion: 2.225.0

✓ I would really like to some day re-rate this app to 5 starsI have been using this app for a little over a year now and I’ve had good experiences with it, I must say it has served its purpose. However at times very frustrating to someone like myself how is a little harder on control. First things first; the over draft amount... Qapital is set to $100 and if there isn’t- it will pause your transactions. As I agree it should have some kind of over draft restrictions to protect each user, I also think it should be up to each user what that amount might be!!! As I set the bank account up to work soli for Qapital & don’t want or need that extra $100 tied up for no good reason. Secondly; the transfer day. I have no issues on all the transactions happening on a particular day, I just don’t like that I don’t have the say as to what day that transfer actually takes place. Thirdly; wish there was an option for adding extra money whenever it’s available to ME to add to a savings goal. As you may have gathered- not the best at keeping money in my pocket. Just wish we had a little more say on what, where, and when MY money gets moved, taken, and how much is left behind..Deee D.Version: 2.172.0

✓ Great app poor performanceThe app itself is great. The features the interface even the investing aspect is all very good. But it’s too buggy for me to trust placing my money into it. I’ve used it off and on for about 2 years now. I always kept some money in my account but I will be looking for another alternative now. The time it takes for transfers to initiate, actually transfer, and then become available in your account is upwards of 4 business days. Since it is a savings app. Would typically look past that, but that along with my bank account randomly disconnecting with no ability to reconnect for a certain time, the app randomly crashing, and now being unable to open the app at all. I’m fault of my own a large amount was taken from my bank account and placed into qapital. I do need this money too so I figure okay I’ll just transfer it back, wait a few days no big deal. But the app will not open at all now. I’ve deleted and redownloaded the app and still nothing. I’ve been dealing with similar bugs for 2 years but this was the icing on the cake. As soon as I am able I’ll be withdrawing my funds from If you’re already a customer I won’t try to convince you otherwise. But until these bugs are fixed I cannot recommend this to anyone..Nigel SlyVersion: 2.233.0

✓ They always gotta ruin the good things..****** UPDATE——- so utterly disappointed in the new changes of starting to charge $8 a month, qapital used to be a SAVINGS app which Im sure most people didn’t touch the money in the account, but if you start taking $8 a month out... your savings will most likely slowly disappear. So I found this app the beginning of this year- and set the round up rule and actually forgot completely about it one day lookin thru my apps seen it and in 3 months already had $40 saved up and that's just the extra pennies from purchase to round up to nearest $1. They have all sorts of different options for saving how you like, started doing $50 a week transfers and got up to $600+ saved I've used a lot of finance apps that say they'll save you money but this one really works for us and I'm greatful to have come across it! Their one and only downfall I'd say is they do take a couple days for your linked bank to be updated and transfers to be complete so hopefully one day it can be synced faster or immediate. And the qapital spending card has really saved my but a couple times! OH and I can't forget to mention how amazing their customer service is, 💯Give qapital a shot, you won't be disappointed!!.Sierraarose0614Version: 2.104.0

✓ Qapital destroyed my bank account in 24 hoursI downloaded Qapital as an attempt to save money and it’s been causing the complete opposite for my finances. Qapital caused my check to bounce because they took out funds with no prior notification, or “pending” status, which would have allowed me to deposit money into my account to avoid the negative balance. I was expecting money to be transferred per purchase or transaction into Qapital, but instead it just took out a lump sum of money 5 days later. When I contacted my bank I was told that because Qapital gains your bank information by account and routing number they don’t need to provide verification and can remove however much they want without your approval. When attempting to return the money in my checking account, the Qapital app stated that it will take up to 4 DAYS for me to be able to reach these funds again, and it’s basically being held in limbo within their app. When reaching out to Qapital customer service you receive a message from an automatic chat system that doesn’t understand most commands or responses and you are told that you will be contacted by a real person within the next day. I’m currently waiting for these funds to clear in Qapital so I can delete my account. I am unable to remove my bank information until their system releases my money. I’ve had the worst experience through this app..Gina FLVersion: 2.93.0

Qapital: Set & Forget Finances works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Qapital: Set & Forget Finances.