MyZio Negative Reviews

MyZio App Complaints & User Negative Comments 2024

MyZio app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyZio? Can you share your negative thoughts about myzio?

MyZio for Negative User Reviews

✓ Not much to the appIt does allow you to log symptoms, but there is no option for an accidental button push which results in a “false alarm”. You must choose a symptom to advance and record the logged event. This may lead to false conclusions. The Zio device itself is small and not very intrusive and gets high marks..L WedgeVersion: 2.0.1

✓ Clever design but confusing diary text processAppreciate how neatly nurse prepared & affixed monitor over heart. Like the choices of keeping written or WP diary of Med events; but ZIO app is like 150-char style on low-range laptops w/o ability to easily change entries. Also beware of extreme itching in shaved area (after 3 days for me); called Cust support for permission to stop in day 4. Called today for perm to return unit though I didn’t push orange start button; agent confirmed that nurse had done that after installing so file should contain 4 whole days of heart activity. Cardiologist warned that, if no abnormalities are found on next images, he may implant 3-month tracker in arm. Until further notice, avoid gym (where I had fainted after 30 min light workout 10 days ago) & driving. Hydrate, avoid sugar/salt etc..NetprofVersion: 1.6.0

✓ Utterly Imprecise!There is a HUGE difference in effort between walking quickly across a parking lot because it rains and walking nonchalantly while doing grocery shopping, or walking around the house cooking vs walking briskly in a park with the dog. It is not the same effort at all and by far, therefore what is considered “normal heart rate” when you walk quickly in a park to walk the dog becomes not at all normal when all you do is walking around the kitchen to make dinner. Yet, for this app, you do the same thing: walking! How could such broad information help your Cardio figure this out? It cannot! So I am doing BOTH the journal and the app because context is everything. This app is pretty useless. Zio people, you really should talk to your developers, this isn’t useful. Ah… I work in Clinical Research so I know a thing or two in data acquisition and journaling….Agnes THVersion: 2.0.2

✓ ItchyThis device is certainly much easier to deal with than the old devices you had to wear, but the glue is so irritating to my skin! It started itching something terrible about an hour after putting it on. After 2 weeks of this, I can’t wait to get it off. Please find a less irritating adhesive!!.AlmamommaVersion: 1.6.0

✓ Great tool when it doesn’t have glitchesI used this last year when I did the Zio monitor. The book only holds 10 logs if I recall and I experience symptoms multiple times a day. Last time the bottom bar wasn’t black and the other under symptoms worked. I am doing another Zio patch now and it is annoying not being able to use other to add additional symptoms so I am having to add it in with the activity I was doing..Irishkick23Version: 1.6.2

✓ Not ImpressedThe first time I pulled my T-shirt off the zio came with it. Fortunately I had an ECHO scheduled the following morning and the monitoring tech stuck it back on with Tegaderm. The package should come with two 6cm x7 cm Tegaderm dressings. The instructions should say “Shower and dry before applying.” I did not see the “No shower for 24 hours” until after I had put it on. My adhesive remover was dry coming out of the package..1st TIMOVersion: 1.6.3

✓ Convenient but…This is a convenient app but the graphics do not fit on the screen even if you flip the phone from portrait to landscape. I looked up the options… and thus to log the incident, but would be better to see all options clearly..GlassslipperVersion: 2.0.1

✓ Great technology but app isn’t the bestThe myZio app could be improved: - something is up with theming. On first logging in, the bottom menu had no contrast so I couldn’t tell what all my options were. I had to randomly tap till I got to another section and was able to see my options. - the alert to call 911 if yada yada EVERY time you log a symptom is beyond annoying. Once a day would be sufficient..Foxy MulderVersion: 1.6.2

✓ Invisible tabsSince the background is dark, you are unable to see the tabs at the bottom of the screen. I had to call the support desk who walked me through blindly tappping along the bottom of the screen to find the tabs. Once you get in then the tabs are able to be seen..Heart Mama17Version: 1.6.2

✓ Fundamental problemsNew MyZio user on new up-to-date iPhone. The app won’t allow the ‘Other’ symptom option. The box checks briefly, the screen flashes, and it comes back without the box checked. I did a full reinstall of the app, including reboots of the phone, and found that the app also fails to record Apple’s generated ‘string password’, so I had to update my password in order to log back after reinstallation. I’m forced to keep event notes in a separate electronic document, as the handful of pages provided in the supplied log book is wholly inadequate. Phone support said the app is already two years old and that app support would take two days to follow up with me. Considering that people use this device for just 14 days, that sort of lethargic response rate is unacceptable. I'm not feeling the love here….TADexterVersion: 1.6.2

✓ A loose gooseNumbers appear on the App icon but I have no idea what they represent. For days there were no numbers. Then there were 4. When I opened the App there was no reference to time or what any of the 4 represented. I had no incident to report. The device kept loosing a tight connection to my skin. (I do not have oily skin.) I called the # provided and followed the directions. I ended up using medical tape, without covering up the round antennas..RrthnyuVersion: 1.6.2

✓ Horrible CompanyIt cost over $1,000 to wear this monitor for 3 days, their billing department is horrid, and for a company that is supposedly so technologically advanced they have no way of setting up auto payment plans so you have to call and go through the system each time and good luck getting a person. If you look at the Better Business Bureau reports you will see hundreds of similar reviews to mine. I am putting it anywhere I can in relation to this company so that everyone can do their own research and understand why I will NEVER use them again or recommend them to anyone else.Lily082020Version: 1.6.3

✓ ZIO APP REVIEWApp worked well for several days. Then so far for 2 days it won’t go past the Enhanced Features screen nor move the keyboard on the bottom of my screen so I can enter symptoms. I had to keep uninstalling & reinstalling which threw my symptom entries off. And I don’t know how to contact the dr to notify him..CitizenKane5Version: 2.0.2

✓ Update disasterReceived a new patch and put it on. I know I have to update the serial number in the app. Opened the app and was greeted with the message that the certificate of the server is … (the rest of the test isn’t visible, I assume the missing word is invalid or expired). Call #1: instructed to remove app and install new one. I tried this but was notified that my iOS is too old but that I could run an older version. Which I did and got the same message. Call #2 suggested I use the written log. So I switched to my iPad, downloaded the app and signed in. Message says that my wear period has ended. This is correct; it’s why I need to update the serial number. But I can’t because the only visible controls are the play button to view a video on shipping it back and the home icon, which does nothing. Call #3 informs me to turn up the brightness, which I do. He says I need to access my profile, but of course there is no way to do this. On top of this he asked me for my password! Hard to imagine any reasonable modern system where that would be tolerated. He also said this is a known problem that has been reported by others. I don’t know which would be worse, that he made that up or that it is true and he didn’t start with that information..CxxxyyyyVersion: 1.6.2

MyZio works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyZio.