Bite Squad - Food Delivery Negative Reviews

Bite Squad - Food Delivery App Complaints & User Negative Comments 2024

Bite Squad - Food Delivery app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bite Squad - Food Delivery? Can you share your negative thoughts about bite squad - food delivery?

Bite Squad - Food Delivery for Negative User Reviews

✓ Not happyI ordered Chinese food from a local restaurant about 4 miles from my house. My order was almost $64. Everything looked normal on the app for about 15 minutes, then I got a notice that there was a problem with my order and that I would have my food in 92 minutes. Frustrated, I chalked it up to Corona virus volume and waited for the food. Finally I got the notice that the driver was on the way...then that my food had arrived. There was no driver and no food. I called the restaurant and asked about the order. They said they didn’t process that order but they would. I asked how long it would take and she told me 30 minutes. I asked for my ordered to be complementary since I had waited so long. She said with an Order of $64 she could NOT comp the order but maybe give a small discount. The money had already been debited from my account. I tried to contact Bite Squad thru the app...sent message..never heard back. I waited for the food. When it finally did come, my husbands entree was missing. I had one entree, three soups, and two salads. I called back and the attendant swore that she put the shrimp fried rice into the order. I will not use that restaurant again, nor will I use Bite Squad..MegR0204Version: 5.10.2

✓ Great drivers, questionable corporate ethicsBite Squad bought out a very good local delivery service in my town. The remaining drivers from the old service & the new ones are great. (NOTE: TIP THE DRIVERS IN CASH TO MAKE SURE THEY RECEIVE THEIR TIPS.) Bite Squad corporate has questionable honesty & ethics. They misleadingly state they only charge a small delivery fee based upon distance & don’t mark up restaurant prices. Not true. The “other taxes & fees” & “small delivery fee” are additional charges that go to Bite Squad corporate. Because they’ve negotiated a lower price from restaurants, they do in fact have markup built into the restaurant prices. Bite Squad claims driver tips go 100% to the drivers. That’s questionable based upon online reviews & info from local drivers. Drivers say the dispatchers take a % & that they don’t receive tips above a certain amount. It appears driver tips are being used to cover the drivers’ hourly pay and to also cover Bite Squad corporate costs. That’s just wrong. Customer service often doesn’t reply to questions and, when they do, provide a stock answer blaming the restaurants without checking their app or website for problems. Bite Squad needs to offer real customer service, be honest to customers about their actual delivery charges, & make sure their drivers receive their tips in full..JPDMyersVersion: 1.42

✓ 3rd Time Food Never Showed Up After Hours!We have ordered food and the food didn’t show up after waiting for hours. This time we called the restaurant to be sure the were open and received the order. They said they had received and it had been sitting there for over 25 minutes. Then, we reached out to Bite Squad - which took forever for them to respond - and they said don’t worry the driver was on their way they must’ve forgotten to updated their location. So again, we waited another 45 minutes. Then, they said that the driver was canceled and another driver was being assigned, we still waited. The restaurant had been closed for more than 30 minutes at this point, so our food was not coming or was sitting outside. Then, we asked if they were sure it was coming, they didn’t respond for another 30 minutes. Now we are tired and it’s much later than when we go to sleep. They eventually, after over explaining the situation, agree to a refund and - $15 credit.... for ruining one of my nights off work and now being too late to order anywhere else, ruining the mood and not to mention probably wasting food and a local restaurant’s time and money. Never ordering again!.KlmcbrayerVersion: 5.15.11

✓ Don’t useIf words could only describe how horrible bite-squad and what they call customer service truly is. They won’t help you solve any problem with your order but however they will be unhelpful and have an attitude with you. If your order is wrong you can forget about a refund or credit to your account so keep that in mind. Just stick to Door Dash. This was my first experience with Bite-squad and after two attempts with customer service to have my issue resolved. I ended up having my account deleted because they basically told me it wasn’t their problem. Idk about other towns but my bite-squad has about 4 options for restaurants. The communication between restaurant and Bite-squad is awful. I waited close to an hour for bite-squad to tell me that the restaurant wouldn’t accepted my order and they couldn’t get ahold of them. So I was credited that amount for the cancelled order. I was forced to use The only other Mexican restaurant on the app because I had to use the credit, no refund. Which charged me $9.25 for a cold small singular quesadilla with no sides. Not what was in the menu and not what I ordered but bite-squad doesn’t give a care about that. After sending customer service pictures of the item I still received no help at. Not even a credit to my account. I was told it was denied by a supervisor. My order total was around $50 for two items that were horrible and that’s money I will never get back thanks to Bite-Squad..Chas. SVersion: 5.16.2

✓ Wait time is very offUpdated review: It would be nice to offer breakfast restaurants. The wait is still off from original estimation time. For example, I put in an order and it says estimation 35mins but it’s always one or more than one hour later. I think that’s unacceptable. Perhaps they should hire more drivers to accommodate the amount of orders coming through so it actually meets the original estimation wait time. That way people can plan accordingly. It’s very inconvenient for customers to plan their day when the wait time is more than 15 kind of the original estimation time. What if someone is having a lunch date at an office and have limited time to eat and food is not there on time? It has happened more than 3 times for me already. Needs major improvement on that. Prior review: I like BiteSquad overall. They got awesome customer service but in Honolulu the service starts late so there’s no breakfast unless the restaurant offers late or all day breakfast. Estimation time is sometimes off but the customer service tries to accommodate for wait that is longer than the estimate time from the beginning. Other than that, everything else is good..CharlottezBeauty808Version: 5.1.79

✓ Use DOOR DASHCONSUMERS BEWARE!!! this app took my money but as soon I placed the order, I get a text saying the food will now be an hour late. I needed to cancel because my son would be leaving for work before his meal even arrived. I spent 45 minutes of my day arguing with 3 different customer service idiots who lied telling me the driver was there but restaurant was late and that it was the restaurant refusing to refund. LIE LIE LIE! This is a small town. I called the owner. Lies! They didn’t have a driver available. I called them out, and told the customer service liar who then lied further by saying “oh well that driver left because the food wasn’t ready and now we are sending another one”. I had to get the owner of the restaurant involved who will now not EVER use them again. My son left for work. Cold food was delivered well over an hour late and no refund was given after 45 minutes of tryin to reason with lying fraudulent scammers. DO NOT USE THIS COMPANY!! Door dash is honest when they don’t have drivers available. They don’t lie and refuse to cancel an order that they can’t deliver as promised. Use DOOR DASH! Shameless scammers..BranWatermanVersion: 5.15.16

✓ I’ve about had enough.Certain restaurants that they offer are never open because they are told that they are not excepting bite squad orders. Secondly, I ordered a sandwich from Grand Junction today, a chicken Cordon Bleu. Whilst ordering the manual prompt required me to select a seasoning for the sandwich which normally never has seasoning on it. I contacted Bite Squad support and they told me to select a seasoning but then add into the notes then I didn’t want any seasoning. My sandwich arrived with Cajun seasoning on it that was too hard so I threw it in the dumpster. I contacted Bite Squad support again only to be kept in the chat with no response for around 10 minutes. I contacted Bite Squad support yet again and finally they gave me a credit for the sandwich that I order not for the tap that I provided. So I tip the driver five dollars just for driving a sandwich to me that I couldn’t eat anyways because bite squad’s app Didn’t have proper programming so I wouldn’t be forced to select a seasoning for my sandwich. And they refused to refund my tip as well even though it is their fault and they should take the hit for refunding the tip that I provided. I don’t normally go this far to write a review on Anyone, but they really just irked my nerves and made me upset. Hopefully they right the wrong that they did but as of right now they don’t seem like they give a rats ***..JakeosrsVersion: 5.4.1

✓ Terrible Customer Service & overall greedy, badMy exact experience: This place is a scam and they are a very dishonest company. I have been ordering from them for a little bit now. I was trying to see if I liked them better than Chef Shuttle. I even signed up for their 10 dollar a month special. I ordered a dinner from firehouse for my family. They delivered the order and they were missing four items. I called the customer support number and was told that it would be resolved ASAP. An hour went by and my items were never delivered. Frustrated, I called back. I was once again told that my items would be delivered. Reluctantly I got off the phone and waited another hour. After that hour, I called and got no reply. I waited to the next morning to find out that the rep I spoke with marked it as resolved so the woman on the chat with me could do nothing to help me. THEY STOLE MY MONEY. THEY DID NOT HOLD UP THEIR END OF THE BARGAIN. They pretty much told me there was nothing they could do for me and to next time make sure I got my food before the end of the night. I do not know what else I could have done! Do not use this service. They are expensive and they do not deliver. They were also unwilling to rectify my order..Roomsa MPLSVersion: 1.43

✓ The worst of the delivery appsHaving 4.6 stars is baffling. The handful of times we've had orders not picked up, not delivered, or just flat disappear have all been on here. Once, I ordered food that was already taking over 1.5 hours, then the driver sat down the road for 30 minutes before my order was suddenly cancelled. This evening, we place an order, it's marked delivered when clearly not here. We're told the order is still at the restaurant and the driver "unreachable." Ok, fine, credited back and we replace the order, only to be contacted by bite squad a while later that "the restaurant can't make the order, they're too busy." I hope the restaurant just removes the service and switches to another one, because that sounds to me more like the restaurant isn't going to get screwed again and won't make it because it's a "duplicate" order. And sorry, but I'm not accepting food that's sat for an hour and a half by that point when it's not our fault. Now almost two hours later, figuring out where to eat and never using this service again..Jallen589Version: 5.16.1

✓ Horrible experienceJust had a bad experience with Bite Squad and won’t be using them again. I am under the weather and not driving at the moment. I ordered food from a nearby restaurant. About an hour and a half after that I received a notification that my food had been delivered. No knock on the door, phone call or anything. I live in apartments so I’m wondering where it had been delivered to. Frustrated, I look for a number to call a rep, turns out you can’t speak on the phone with them. I had to chat with someone at this point I’ve been waiting on food for 2 hours. The chat took longer than I would’ve liked. I was told by a rep via chat that the order was completed but not delivered. They issued a refund which was nice but I’m left with no food after waiting so long. I call the restaurant and turns out it was never picked up. This company should work on communication. I order from another popular company and never have issues. I’m provided with the name of the person delivering my food as well as their contact info. Also, I can pick up the phone and speak with a rep at anytime. Please work on this for future customers. I won’t be back..LuvlivlueVersion: 5.11.9

✓ Terrible Service!I WILL NO LONGER BE USING BITE SQUAD FROM HERE ON OUT! I’ve ordered from this place at least 5 times & 3 out of the 5 times have been terrible! The other 2 times were decent only because they messed up my order in the first place! I ordered my food at 7:45pm, mind you the restaurant is 7mins away (yes we could've drove down & it could be the restaurant that took a while) but if I wanted to drive down there I would’ve done that in the first place. The purpose of bite squad is to have your food delivered to you in a timely manner! So again, I ordered my food at 7:45pm but for some reason they took FOREVER to process my order. Keep in mind the restaurant closes at 9pm so I’m thinking I’ll get my food before that. Nope! I get a call from some bite squad lady & she tells me that the Bite Squad driver didn't get to the restaurant on time so my food couldn’t be delivered!!! This is the 3rd time I’ve had to be refunded & left without good customer service or food! I get they have other orders to fulfill, but if you can’t complete the orders in a timely manner then don’t process them! I AM UTTERLY DISAPPOINTED IN THIS COMPANY & will never recommend anyone to use bite squad!.MashreyVersion: 1.43

✓ Consistently Terrible Customer ServiceLove the concept of lights go on and love their selection. Unfortunately I consistently had issues with my orders. There is any issue with your order, you were forced to use email or the app to contact customer service. This can often take five or more minutes to explain your situation via text. Whatever you were asking for, they will tell you they cannot abide because the order is in progress. They will tell you they need permission from the restaurant and cannot get in touch with them. This is a gimmick! It is happened to me several times. Simply calling the restaurant reveals what I’m being told to be a lie. I haven’t had a single situation where calling the restaurant directly doesn’t solve it, despite the pushback from bite squad. I have sent an customer service email several times with feedback and requests. Never received a single response. There is no phone number to call, there is no one to turn to. Order at your own risk. Update, 8/4/21- after writing the support team three times over 3 weeks I finally received a response. The responder obviously did not read my email fully, did not respond to my accusations or requests, and basically sent me back a canned response. The situation remains unresolved..Strategem0975Version: 5.15.20

✓ Pass, again.I rarely use third party delivery companies, mostly because of the horrible experience I had with bite squad in the past. But I thought, hey, it’s been well over a year, I’m very sick and I want chicken soup from my favorite place. So I ordered the soup, and chips with queso and salsa. Driver shows up with the chips and the queso. He thought the cheese container was the soup. A 6oz container being a full soup meal? That would be a terribly small amount of soup, don’t you think? But even giving the benefit of the doubt, if that indeed were the soup, what about the queso, the salsa, and the tortillas for my soup? I understand that drivers aren’t supposed to open the bags to check, but how about using a bit of common sense? Or asking someone at the restaurant if the order is complete? I don’t know, there are ways to avoid bungles like this. I can’t believe it’s been a year and a half between both bite squad experiences and they’ve both been equally bad. Maybe bite squad should change up their driver training a bit? Maybe add an I.Q. test to the requirements? I dunno. And the $5 credit is paltry and moot, since I am officially not using the service again. Neither should you..HerndoggleVersion: 5.6.0

✓ Horrible communication.I am floored with how awful my experience just was with BiteSquad. There is no “help” option. There is a button to start a live chat but it doesn’t actually doesn’t work. Long story short, I ordered something at around 7:45 pm. It was expected to be delivered at 9:08 pm, which is super late anyway. I thought, why not, I have time. Time kept ticking away and finally at 8:50 I receive a call stating this place is out of what I wanted so I gave them another option. I check the hours of this business and they close at 9:00 pm. The app still saying it’s confirming with the restaurant, I try to reach out and get no where because the help button does NOTHING. I ended up calling the place and they told me they were closed and didn’t even have the second option I had asked for. I got another call from BiteSquad. They were calling to inform me they didn’t have the second option. At this point I told them to cancel the order and started inquiring about the severe lack of communication. I did not receive an answer, as the caller was unable to help me at all. Seriously going to reconsider ever ordering from BiteSquad again. There are plenty of other options. GrubHub, UberEats, Door Dash, etc. Really disappointed BiteSquad. You have been a delivery company for years now...fix your help desk..MattieBear112Version: 5.10.0

✓ BAD BUSINESS!!!Ordered through bitesquad, and about the time my order was supposed to be arriving, the estimated delivery time shot up by an hour. The app said “food is being prepared”. Ok, so I call the restaurant and they told me the order was ready and waiting to be picked up... Couldn’t get anyone in support at bitesquad, so I went & picked up the food myself. During which time the order delivery time shot up by another 30 minutes. Still said food is being prepared. Had I waited on bitesquad I would have been eating cold food nearly 2 hours late. The order on the restaurant’s end was perfect. However, when I was able to get through to support and told them what had happened, they didn’t really seem to care. Some nonsense along the lines of “thanks for letting us know how you feel, I’ll pas it along to management”. What? Then, when I specifically asked for a refund ONLY of tip and bitesquad related fees (I wanted the restaurant to be paid, as this was obviously a bitesquad issue, not the restaurant’s) bitesquad refunded the entire amount. This means the restaurant, which did its job perfectly, got blamed for the issue and ripped off by bitesquad, at a time when restaurants are having a hard enough time. Shame on you bitesquad, I hope your business fails and I will NEVER use your service again. Furthermore, I will make sure that no one I know ever uses you service again either. BAD BUSINESS!!!.Tmartin415Version: 5.11.9

✓ Horrible customer serviceDrivers are great; food is fine. The issue with BiteSquad is their terrible customer service. Do yourself a favor and just get UberEats or DoorDash instead. I recently dealt with a fraudulent order placed using by BiteSquad account and credit card and ended up buying some jerk in another state an $80 lunch. I spent way too much time dealing with their customer service “chat” feature, which was glitchy and basically useless. BiteSquad informed me that per policy, they do not refund these orders and to contact my bank. This was fine, but my bank required a police report. The police required a customer service number so they could get more info from the company. I reached out to BiteSquad again in search of a customer service PHONE NUMBER to provide the police - and there isn’t one. I was informed the police would need to email BiteSquad. What kind of company doesn’t have a valid customer service phone number? The one listed gives recorded options for restaurants and catering, but advises customers with concerns to use the live chat feature or email, which is terrible. Just skip BiteSquad..JustCallie18Version: 5.11.8

✓ Not good!Took a long time for a driver to be assigned. One of the items we ordered was missing. The food was cold on arrival. The delivery man was friendly but that’s about the only positive from this experience. Would not use again!.Zzzzzz1234Version: 5.3

✓ Horrible service with no RecourseMy family and I ordered a meal and I had six items on it. When the driver came to me always on time as the hour quoted was met. When the food was delivered it was missing a plate and when I contacted customer service I was immediately disregarded and not contacted back. It took multiple attempts to get someone on the line to help me and after a half hour of attempts I finally got to speak to somebody. With no control they basically offered a refund of the meal that was missing or they would resend the meal. I believe this service should provide checking the orders with the restaurant before they are delivered to the customer. If that had been the case my review would be very different. After we left hungry and waiting we received no refund or compensation for the missing meal. The only thing offered was either a refund or the food and that’s all they could do. Providing a delivery service requires that you check the orders for accuracy before leaving the restaurant. If that had been done I don’t feel like I would have had the issues that I had. We had to wait an additional hour for our’s missing a meal to arrive. No compensation know apologies just this or that take it or leave it. No customer service.Late and hungry.Version: 5.3

✓ No regard for customerI had made an order around 3:30 pm in advance and set it to be delivered to me at 5:45 so me and my daughter could eat. At 5:30 I checked to make sure it was getting ready, and I see that the estimated time of arrival went up to 6:30. I was confused and concerned so I reached out to the customer service. They told me that my order is delayed, but that I could get refunded based on how late the delivery was. They wouldn’t tell me why it was going to be late. I called the restaurant and they had my food ready to go, and it was a 6 minute drive from the restaurant to my house. I contacted support again, and they claimed that they were having a hard time finding a driver. At 7:30, and 5 support agents later, they ended up marking my order as complete, yet the food was still at the restaurant. I contacted support and all they offered was a refund and a $5 credit. Don’t use BiteSquad, as they do not care about their customers. I waited nearly 2 hours after my scheduled time for delivery and ended up having to go pick it up myself with my 2 year old at nearly 8 o’clock at night. It was terrible customer service all around..FashionlessVersion: 5.16.2

✓ Glutton for punishmentI don’t know why I keep thinking maybe this time it will be better. It never is. In the Little Rock area I’m not sure if they can’t keep drivers or what, but it always takes a ridiculous amount of time to get orders. And I don’t mean large, complicated orders from restaurants far away. I mean simple orders for one from restaurants within 2-3 miles from the hotel or office I’m ordering from. And they automatically add the tip, which I’m not sure how they calculate, but sometimes it’s more than 20%. You can change it, but you have to be looking for it or you’ll miss it. I haven’t had any issues with the drivers, but I wish there was another choice for food delivery in this area. **UPDATE It was only after I looked back at my order history that I realized the delivery time is already documented on each order when it’s placed, so the delivery times in the order history are not correct. I have waited over an hour for food on at least 2-3 occasions (and once just under 2 hours), but that isn’t shown on my order history. Not a very transparent business practice. On a positive note, my last 2 orders have only taken between 40-45 minutes..Ronda EVersion: 5.1.77

✓ No utensils really!So I always love ordering from Bite Squad. I’ve been a loyal patron and fan since it was called Room Service in Paradise, Service is good food quality is consistent, Honestly love this service because it makes it convenient for me, However as of late the company has made a change that is very tough to swallow, I recently ordered Thai food from my favorite restaurant listed. As always the food came to the residence but with no utensils. I asked the mobile waiter if he had any and his reply was that the company no longer provides utensils. Are you serious? So the I order again from the same restaurant but this time I noted the change and requested utensils from the restaurant, but to my dismay no utensils were delivered, ok hmmm I have been a loyal customer for 9 Years since aRoom Service in Paradise,,,, I order take out from a delivery service and I receive no utensils to enjoy or eat my food. wTH.... II wouldn’t mind being charged a surcharge for utensils but this seems ridiculous, How are suppose to eat Thai Curry without a spoon or fork,,,? if this is how business will be conducted then I will just take business else where. I will also utilize and take to my social media of Facebook and my close to 5K friends and voice my concerns and issues,.MrkepeVersion: 5.1.80

✓ Hope Your Order Arrives Correct.After a “glitch” during the first 5 minutes of my chat with them which caused me to wait on hold for 20 minutes until i typed a ? and reopened it (I had to argue with Majed and show screenshots that I never left the conversation). I was told the best the could do for my completely horrible order was a $2.50 refund. I order through them all the time from a different restaurant and have had orders late without ever complaining. Which apparently that is something they will refund for. Today it was the wrong item and the food was subpar. Well Majed made sure to give me the most attitude he could while telling me the best that could do was $2.50. I couldn’t believe the amount of attitude I received. He even tried telling me the refund isn’t a customer service issue and that’s a restaurant issue. Well I will gladly use Postmates now. I gave 2 stars only because my sushi order was usually on time and right but this was a really low blow for me. A customer never deserves an attitude..Kateking1221Version: 5.7.1

✓ Hope you never require a refundI’ve used Bite squad for years and never had a problem until recently. First problem was two weeks ago. The app crashed as I was placing my order, I was charged, they claimed the order didn’t go through and that I had NOT been charged. I reordered since I was guaranteed the first order had not been charged to my account and I went ahead and asked them to cancel the first order just to be on the safe side. I checked my account a few days later and I had in fact been charged for both orders. I spoke to someone else, they said my order had been cancelled and a refund had been issued. I was told to wait 3-5 business days to be posted to my account. A few days later I placed an order that was later canceled due to the restaurant being too busy. Fine I know it isn’t bite squads fault, but I was still charged for the order. I waited a few days and contacted them again. They now claim that I was never charged for that first transaction even though the second person I spoke to said I would get a refund in 3-5 business days. They also wanted to give me bite squad credit for the order that had been canceled which I should have never been charged for in the first place. Now I have to go through my bank to dispute the transactions which is absolutely ridiculous. I never had a problem until I required a refund on orders I should have NEVER been charged for. Needless to say I will never use this service again..WmlachapisVersion: 5.15.22

✓ FRAUDLENTDo NOT under any circumstances download and use this app. You will end up automatically signed up for an “unlimited membership”, which you will not have asked for, and you will be charged $10 every month. They won’t give you any way to delete your credit card information, your account, or even just cancel the membership. You won’t be able to reach ANY customer service either; you’ll just be on hold for 5 hours and receiving automatic emails saying your support request will be looked. I used this app ONCE to order a pizza, and they signed me up for a membership, and I’m still trying to fight my way out of it. Do not use..RainisfunVersion: 5.8.2

✓ Over 2 hours and 30 minutesI had the app downloaded for a while and decided I wanted something from a local spot in town. I placed my order for me and my girl, the total ended up more than I was expecting but no big deal. The estimated wait time was about 50 minutes but low and behold, my order wasn’t even put in for over an hour. I just kept watching as my estimated delivery one kept getting further and further away. After my order was finally finished, it took yet another 30 minutes just to get here. It shouldn’t have taken longer than 15 minutes from my place and there. It gets better, I get the text notification telling me my driver is near by, I step outside just to see if they were. As the driver drove up I just watched as they carelessly drove into my driveway speeding through the speed bumps, it takes her 5 minutes just to figure out where I was. I have to wave her over to me and had her bring the food to my door. When I got my food, everything had already gone cold, I had to warm up my food in the microwave just for it to taste bland. I have never had such a bad delivery service before. I will never use this service ever again and strongly suggest anyone and everyone to stay away from this service. Their customer service is crap, the drivers are reckless and the overall experience was horrid. I would give it 0 stars if I could..Yoshi ookamiVersion: 5.1.80

✓ 2 weeks and no refundUPDATE: after a total of 18 days I finally received my refund. If I could give this app 0 stars I would. The app is really trash. You can’t effectively communicate with customer service when issues arise. And the simple fact that the app said my food was delivered when in reality no driver had ever picked up the food from the restaurant is problematic. I’m sure had I not reached out to the restaurant who in turn reached out to bitesquad to create paper trail proof that my food was never picked up I may have never received any form of a refund. Not sure where my previous review disappeared to so I’ll just make another one. Still highly disappointed I had to wait 2 days for customer service to respond to me about a “delivered” order. Which was never picked up from the restaurant. I found this out by calling the restaurant myself when I couldn’t get a response from Bitesquad in a timely fashion. I was told by bitesquad I would have a refund in 3-5 days for fees and tip I was charged since I went to the restaurant and picked up the food myself. It’s been 2 weeks since I was told that, and still I have NOT received any form of a refund..XE-BunniVersion: 5.15.12

✓ Slowly going downhillWhen I first started using Bite Squad over a year ago, I was very impressed. Lately, however, it continues to go downhill. I love how many options there are to pick from, but the wait times and prices are continuing to rise. My most recent order was submitted at 2:11. At 2:18 it was transmitted to the restaurant. At 2:44 it was still transmitting. Finally at 2:50 it started cooking. Usually once the order is done cooking it will sit at the restaurant for close to twenty minutes before the driver picks it up. Usually my food is lukewarm when it arrives. The prices are continuing to rise too. I used to be able to get a fairly good deal on an order, but now the fees are so extreme that the price almost doubles. I was going to purchase food for $12, but with the fees I would be paying $26. These extreme fees are completely unacceptable for the service that is being provided. I’m not sure what happened in the last year to change the quality of service so greatly, but something really does need to change..Jschm12Version: 5.1.79

✓ HorribleThis company is a bunch of thieves. I ordered from them, and what arrived what the topping of tofu that should have come with my full lunch. I immediately reached out and Andrew G told me I would have the cost of my food credited back. Which should have been about $14 (apparently they keep the $4 tip for the person that incorrectly delivered my food). I was fine with that, a week went by and nothing on my credit card. I contacted them again and chatted online with Kathy N, who told me I needed to contact my bank and then an email at Bite Squad. When I said it was ridiculous that I now had to write and email, she told me she could help me, then accused me of not letting her help me. What?! She gave up on helping when she told me to contact the bank and the email at Bite Squad. I then called the number and spoke with Jose, who also couldn’t help me and told me to write an email. I then asked for a supervisor, Cynthia the supervisor finally looked to see that Andrew G never made it clear that the credit he was giving back to me was in a Bite Squad account not my credit card. She finally gave me most of my money back and kept the tip for the driver. I will never use this company again. Horrible Cynthia.S ChaiksVersion: 5.6.0

✓ Bad first impression; never returningI ordered for an event days ahead. I called the restaurant half an hour prior to the delivery to confirm they were working on the order. I learned they had canceled the entire order due to an item being out of stock and that Bite Squad should have notified me. I placed another order and called the restaurant to confirm they had received it. This is when I received my first call from Bite Squad. Since I was on the phone with the restaurant, I didn’t answer. They left a voicemail stating that the restaurant had canceled my order due to an item being out of stock, something I already knew because I had called of my own volition. On the phone with the restaurant, the employee stated they hadn’t received any order submission from Bite Squad. I canceled the order and ended up driving to the restaurant to order and “deliver” food myself. While waiting for my food, I received an “urgent email” from Bite Squad relaying that my order was stalled. Then I received another phone call from Bite Squad with the same information. I told them I was already getting the food I ordered and to cancel both orders I attempted to make on Bite Squad. My favorite part is that they had the audacity to ask if I wanted my money refunded to my Bite Squad account. Uh, no thanks. I’m not trying to use this service ever again. Thankfully I got food for the event, but it was no thanks to Bite Squad..SarahyherVersion: 5.8.2

✓ No happyThey change the delivery time 4 times and I order the food, and got the delivery after1 and half hour....Hemal0109Version: 1.43

✓ WORST EXPERIENCE EVER!!!The first time we used them was just bad. The "estimated" delivery time just kept moving later and later. Would not have ordered if we would have been originally told how long it would have taken. The second time...RIDICULOUS!!! Ordered at 7:45 with an estimated delivery of 7:38. At 7:45 am still no food I checked on our order and it said it was still being made with a delivery time of 9:20. I called the restaurant to complain and they said it was ready 25 minutes ago, someone had picked it up, then someone else came and they said it was gone!? Bite squad called with this convoluted explanation claiming they would place the order again for free. Long story short...FREE meant she would place our original order and we would pay for it!!!? WHAT!? Like we originally planned two hours prior!? Ridiculous...I called again, the order was still 30 minutes out and they offered $10 off our next order...not even the one they royally screwed up! We cancelled the order and they threw out $75 worth of food TWICE rather than making the situation right! Shame on me for trying them a second time...they will not last long!.CwstephensVersion: 1.32

✓ Poorly ManagedUpdate: So far, I hadn’t had any issues with the food I’ve ordered being incorrect- until today. I ordered food (two items) both are served with specific sauces (I received neither of those sauces), I also requested no cheese and the order came with cheese- I could not eat it as it was cheddar jack on fries and it was impossible to pick off and eat. So on top of my earlier grievances we add to the list their employees not taking the time to check orders properly. Thank you so much for wasting my time and money. I will no be using BiteSquad again. Previous Review: Multiple times I have ordered food and BiteSquad has not taken the proper measures to ensure that the restaurant was even open so I’ve waited 30min for them to send the order to the restaurant (which is never received) and then call me about the food so I’m waiting, if I get my food, two hours, or more, to get it. Sometimes, they take so long to tell me my food is not going to be here, that everything else is closed and now I’m not eating. A $5 coupon, frankly, isn’t enough for an inconvenience that has happened multiple times. It covers the delivery fee and that’s about it. Unfortunately, this is the only food delivery service in my location so I will have to continue to use it, but I hope they get their act together because it could be amazing, if I could get me food consistently..Foralways1221Version: 5.1.80

✓ I’ll never use them againLifestyle time I used them, the restaurant severely undercooked the fries for my 3 year old sons lunch. I called the restaurant, the apologized and offered to remake them but asked that I contact Bitesquad for the complaint as they would be the ones who redeliver. I was asked to submit a photo of my order, then they ended the chat and put me to the bottom of the que again. After waiting and being batted around to different dispatchers, I finally got someone to review the issue. They stated that they would not do a redelivery for fries... I can understand that for say, me, an adult, but for a toddler, those fries are his treat for eating the good stuff. They are a big deal to him. I had to formally complain about the entire order which included a pizza. The restaurant had to remake the entire order. Money out of their pocket, so that my sons fries would be replaced. I called the restaurant and told them to just send the fries... they still ended up remaking the entire order, because bitesquad didn’t find it important enough to facilitate the order to the customers satisfaction. They were willing to hurt the restaurant because they didn’t want to pay their drivers to fix the problem they shared by agreeing to be a food delivery service. This in turn, affected my son who just wanted some fries after eating his lunch..JbeckhamVersion: 5.4.3

✓ Pros AND Cons8 times out of 10 when I order bite squad I am really satisfied but when those other 2 times come around they hit hard. First of all it takes an hour and half to get my food so I have to starve myself waiting for my Carls Jr or something and secondly when my food comes it’s either slightly warm or just cold. The menu for certain restaurants won’t allow you to add condiments, fries and no ketchup ? Let’s be real. You guys offer “free delivery” coupons but when I apply it, I get 4$ off? Wow! Now my order is only 40$! A little ridiculous if you ask me, there’s absolutely no reason my total should be 38$ when all I got was a burger and some fries like cmon now. However I am stuck on an Air Force base so I guess sometimes I need to stab my bank account sometimes to enjoy some different food. I wish you guys would offer legit coupons, and at least supply your drivers with heat insulated bags so my food isn’t cold. Once again I can’t leave base due to covid and sometimes I just really want some selections for food so I’ll continue to order, but please make these small changes, they’ll make a big difference..AirmanFloVersion: 5.11.9

✓ Worst customer service - DELETE this appI’ve used bite squad a few times, with average results. The last time, my order took 25 minutes longer than it was supposed to, and it arrived entirely wrong. I chatted with bite squad online, sent photos of my incorrect order and everything. I was told I could only reorder or receive a $10 credit (WHAT). So I reordered (because it was like a $70 order with fees and tip). Another 45 minutes later, my order came COMPLETELY wrong AGAIN. Bite squad manager over chat said NOTHING could be done about this, and on top of it, she was incredibly rude. Totally unacceptable. DELETE this app if you are in a place where you can get literally any other food delivery service. And seeing stories similar to mine here, man...bite squad should be seriously embarrassed. Terrible company, terrible customer service. 👎 UPDATE: They messed up my order again tonight when I gave them another chance, and were exceptionally rude on the phone. They flat out lied to me about calling me about a delayed order and where the driver was. UNCONSCIONABLE. DELETE THIS APP IMMEDIATELY. They are liars and this company is disgusting. ANY other food delivery service would be a better option. They are literally running 45 min late right now, real time. Shameful..Smm2925Version: 5.3

✓ Will only use UBER EATS. DELETE APP.So I tried but squad for the first time the other day while on duty at the fire dept. so I order from a local spot. Took about 50/60 Min to get to me. No big deal was not worried about that. I was just ready to eat. I had been craving it all day. So when the driver gets there he gives me the food. I ask him was this my order (because I noticed another order in his bag). The driver said yes. Then I said are you sure and he said 100%. So I go back in the station to look at it and by the time I see it’s the wrong order the driver was gone. So I call and email the guy back 2 Min later and go through a 3party number I could not get a hold of him. So at this time I can’t eat what was gave to me because of a food allergy. So I had to throw it away. I email but squad and they told me they can only credit my account or remake. If they remade it it would have taken another hour just to get to me. I don’t have that much time in my line of work. So I asked the person I was emailing if they could credit my card. They said no because I don’t have a picture of the food. I had already thrown it away to where I was not going dumpster diving. So by this point I’m so mad I called Uber eats. They came to me within 30 Min with food and it was right. SO MORAL OF THE STORY IS THEIR CUSTOMER SERVICE IS BAD AND THIER DRIVERS DONT EVEN CARE ENOUGH TO GIVE GOOD SERVICE. GET UBER EAT..Lax#2Version: 1.43

✓ BEWARE They WILL take your money WITHOUT permissionI really loved this service at first. I even recommended it to friends and paid for the bite squad unlimited subscription. BIG MISTAKE. I moved to a different city that didn’t offer delivery in my area so I cancelled my unlimited plan. Or so I thought. I got a confirmation email saying that my unlimited subscription was canceled. I thought it was all good however the next month they charged my card for unlimited. I didn’t notice the first time. That’s my bad but I had no reason to think they were going to charge me. Then they charged me the next month and I did notice. I emailed customer support and they said they were sorry and gave me my money back. Seems like problem solved only they have continued to charge me every month for half a year and every single month I contact customer service and hear the same thing. They are sorry but they don’t fix it. I DO NOT TRUST THIS COMPANY. I removed my card info from their app to try to get it to stop. I am still charged. They have my personal information stored and they continually take money out of my bank account every month without my permission. Please beware that this can happen. If I could go back I would never give my credit card information to these con artists. It is not worth the headache I have gone through. BEWARE.Crissy19755219Version: 5.4.4

✓ Too expensiveIt was still nearly $5 more then DoorDash and that was AFTER their promo code! Will be deleting right away. I never made it to my first order after comparing prices.LuvzlivinVersion: 5.15.23

✓ Terrible customer service, shady practicesShady. I ordered from them for the first time the other day, and they delivered the wrong order including food I was allergic to. At first they offered me $5 off my next order which is ridiculous because I originally paid $25 only for the wrong order to be delivered. Then the next day they asked for a photo of the incorrect order, which I sent(that I fortunately thought to take before I threw the food out, since they didn’t get back to me until a day later), and they offered to refund part of the order which is also ridiculous because I’m not paying $10 in delivery fees to receive the wrong food. They said that since *something* was delivered, they couldn’t refund the delivery fees (...even if that something is not something I ordered...) After about 10 emails exchanged with their terrible customer service team, I ended up filing a dispute with my credit card and the bank cleared it up immediately. Then BiteSquad said since I filed a disputed charge with my bank, I could no longer order through them (as if I was going to order through them again, hah) but even still that is a shady practice—‘if you don’t like us stealing your money and you actually follow through with getting your money back from us, we will ban you from ever using our app again!’ Bummer, I can’t get the wrong food delivered for $10+ in service fees from BiteSquad anymore😭.Mak0012233445Version: 5.2.1

✓ Terrible Customer ServiceWe had an awful experience last summer with Bite Squad during which we waited 3 hours for food that was supposed to take less than an hour and had multiple conversations with incompetent, helpless customer support, and, in the end, our food never arrived and yet we were still charged (ultimately we were able to get that charge reversed, but even that took some effort). Despite that (and shame on me for thinking it would be any better a year later), we just tried Bite Squad again today. After waiting nearly an hour, at right around the original delivery time, Bite Squad informed us that our order was cancelled, without any further explanation. We attempted to reach out to customer service via chat, but it took 5 minutes for us to even connect with anyone. Once we did, we were told that the restaurant was short staffed and not taking orders today. I get that that happens - especially these days - but what I find is completely unacceptable is that Bite Squad waited until the original time our food was supposed to be delivered to either find out that the restaurant wasn’t preparing Bite Squad orders and/or let us know that. Enough is enough. I have deleted this terrible app..SjermamaVersion: 5.15.22

✓ ZERO STARS! Worst company EVER!!!!I have problems after problems with this company. To wrong orders to having my food thrown in the car. I had a restaurant owner call me personally and told me the delivery guy just threw my food in the back seat and when it was delivered it was all mushed together! Bite squad offered me 5 dollars umm what is 5 dollars going to cover? the tip? Y’all resent the order and I didn’t even want it. I wanted my money back! 5 dollars doesn’t do anything to an order it’s like 15 dollars just for the taxes, tips, booking, and service. I though this place would be great since I have a new born and I don’t want to cook nor go anywhere but I rather pack up my house and bring my child to a restaurant than deal with this company again. The customer service is awful it’s like they think giving you 5 dollars credit is going to make everything better. I never review anything but i have to let others know how awful this place is!!! They seriously never get my orders right and it takes forever to get here and I live 5 to 10 minutes away from most places and it takes over an hour and thirty minutes to get to my house. My hot food is always luke warm and my cold food is warm. Don’t blame the restaurants blame the company!.BvwardVersion: 5.3

✓ Never using againUntil my most recent experience, my husband and I have liked using Bite Squad for nights where a trip to the grocery store just isn’t going to happen, or I come off my 3rd 12 hour shift too tired to cook. Tonight I received only part of the dinner I ordered. A burger that came with a big side item. The burger arrived with no side item, so half of my dinner was missing. I called the restaurant and they informed me I needed to contact Bite Squad. After speaking to customer service, apparently the Bite Squad policy is that your missing food items will only be delivered to your house if it is an entire entree, not part of your meal. So the entire company gets away with constantly missing food items as long as they didn’t screw up enough to forget the entire food box, but 50% of it is okay. They offered a credited monetary amount to my account. For anyone who comes home from 12 hour shifts, orders food, waits 45 mins through a growling hungry tummy only to receive 50% of your meal and told to fill that hungry growling stomach with an internet credit, I empathize. I will never use Bite Squad again..Raylee12Version: 1.43

✓ Terrible customer service. Take pictures of your food!The first time I used this app, it worked perfectly - ordering was easy, our food came quickly, our order was correct, and the food was warm. The second time I used this again, the food was easy to order and came quickly. The food was like warm, but still tolerable. However, my husband ordered a burger and some of the toppings were missing. Not a huge deal but when you pay as much as you do for an order, you want it to be correct. He ended up eating it anyways, and I contacted the support people through the chat feature of the app to see if they could refund part of my order. The person I chatted with was really rude during I the whole conversation. He asked for a picture of the food for “evidence” and when I told him that my husband ate it, he told me that it is policy to have evidence of the order (a policy that I can’t find anywhere of the Bite Squad site, by the way) and told me he would put $5 towards a future order. He also said that he was making an exception for me, acting like he was doing me this huge favor. Sorry - it’s not like I want my order to be incorrect. Even if he would have approached the chat in a more pleasant way, I think I would have been fine with the $5 off toward a future order, but he was so unpleasant that I am just upset about the whole order experience at this point. If you do use this app, I would warn you to take pictures of your food for “evidence.”.Thraxus314Version: 5.5.4

✓ Don’t order from themI’ve used the app several times in the past and everything seemed to be ok. However, this last and final time did it for me. The order stated that it would take 30 minutes to receive my food. After an hour and 45 minutes my food still wasn’t here. For every minute I waited, an extra two minutes was added to my delivery time at that point. I wasn’t happy, so I called to cancel the order and I was told that it was too late to cancel. I explained that I would not except the order from the driver. The customer service rep said that they would just tell the driver to complete the delivery. They were doing this mind you, without offering me a refund. So, at that point I didn’t ask for one, I demanded it. Eventually, they said they would refund the amount. But, it was the incorrect amount. After more tooth pulling I got the correct amount refunded. I HAVE NEVER HAD A WORSE CUSTOMER SERVICE EXPERIENCE PRIOR TO THIS. This company is beyond shady and they don’t care about their customers at all. Word of advice, just go pick up your own food or use a different service. The app is deleted and I’ll NEVER use it again..LaovercashVersion: 5.8.2

Bite Squad - Food Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bite Squad - Food Delivery.