MPLS Parking Negative Reviews

MPLS Parking App Complaints & User Negative Comments 2024

MPLS Parking app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using MPLS Parking? Can you share your negative thoughts about mpls parking?

MPLS Parking for Negative User Reviews

✓ Useful but maddeningThis app is super useful to pay for parking in Minneapolis. It will also log out every time you use it. There is a “keep me logged in” box. Don’t trust it. It is only heart break. It will even forget who you are, that you existed, and Gawd knows what happened to the payment type you saved within the app. They also don’t take ApplePay but will tease you of it’s existence. I’m so mad at this app, after I post this review, Im writing my city council person..JoeruggerVersion: 10.1

✓ New Update is really badOverall, the updated app does not work as well as it did before. Now you can’t select the exact amount of time you want to park- it makes you pay by the hour after the first 2 hours usually. Not to mention, the event rates are constantly at the wrong times or longer than it states therefore charging people more than it should. Also, the times for the paid parking often are wrong and do not match the posted times on the meter sticks/street signs..Cullen McVersion: 10.1

✓ New version needs update.The newest version is definitely a step backwards. Adding time is no longer just seeing history and tapping same numbers you must now remember it and then re type into selection screen. Makes adding more time more annoying. Also the app constantly makes you re sign in unlike previous app that stays logged in like most daily use apps. Can’t pay for lot parking now which was one of biggest pluses so you don’t have to do the stupid envelope drop box thing. Definitely needs some modifications. Old app worked great new one seems over complicated for no reason..Abnormally long stupid nameVersion: 10.1

✓ CAUTION terrible customer serviceI was trying to reserve future parking for a football game at US Bank stadium since I don’t go downtown often and find the parking situation very stressful. I found a ramp and quickly reserved a spot. I didn’t realize it defaults to the current time which I was obviously NOT downtown yet. I quickly (like within 1 minute) called their customer service line to have them cancel the reservation so I could revise the time to later. The woman on the phone said sure that she would submit the request for refund and then sent me a link to track my request. I have heard NOTHING from them yet and that was over 3 weeks ago. I’ve commented within the request tracker several times and emailed them. Still no response. In the meantime, the charge continues to appear on my credit card statement and it is NOT a small charge given it was event parking at US Bank Stadium. I’m guessing they just collect on people errors and then ignore any requests for cancelations. Very disappointed with the response and lack of service especially since I tried taking care of the issue with 1 minute of making the mistake..TGard1832Version: 9.17.3

✓ Poor design updateThe new design is significantly worse than the previous design. The entire app is less modern looking, the inputs and text are way too small, the time dial is visually cluttered and overwhelming, and because of these things I have less trust in this app to function properly, keep my information secure, etc. (not to mention the accessibility violations). Having the larger “add vehicle” input at the top when the map first opens confuses me every time. When I open the app my primary goal is to begin the parking flow, so the obvious first step should be to add the zone #. I already have multiple vehicles saved, so why would that be the primary, eye-catching input? I have also tried saving my credit card multiple times, but am still asking to enter my card information every time I park. I hate the new app. It is not an improvement in any way over the old one..SweetpeaSnydzVersion: 10.1

✓ From Fine to ObnoxiousWill it recognize this parking space? Will it remember my account? Will it let me use Apple Pay or force me to enter in my credit card AGAIN? Will it connect at all? Who knows! It seems to be different every single time I use the app. Not sure what happened since the big update, but I’ll happily give back the refreshed UI in exchange for the functionality of the old app. Don’t be fooled by the almost 5 star average rating; the current version of the app is inconsistent and frequently useless. I’ve had to just get out and use the pay machine several times because this app fails for one reason or another. Not sure what happened since the big update, but I’ll happily give back the refreshed UI in exchange for the functionality of the old app..Mspmw0235Version: 10.1

✓ App Revamp is a flopMy existing account was apparently completely deleted during the “upgrade” with no warning. Reset password sends nothing at all and I was able to make a new account with the same email. UX is super confusing and cumbersome. Setting parking time is on a huge wheel that’s hard to read and lets the user select longer than the maximum parking time of a spot for some reason. Just bad. I’ll go back to walking to the pay station instead of paying extra to be subjected to this app, yikes..ThePersianLadyVersion: 10.1

✓ Very poor performance compared to the previous parking appApp logs you out every time you close it, even if you click “keep me logged in.” Very annoying if you need to check how much time you have left. Also is very inconvenient if running to an appointment and just want to quickly pay, you have to login. Old apl kept me logged in for months. There is no need for this type of security. Please bring back the old app!.JamieInMNVersion: 10.1

✓ Don't forget your passwordIt works great until you forget your password. If so, you are up the creek. I've tried everything and can't get help from the vendor at all. I can't register with a different mail account because it only allows one account per phone number. The app has some serious bugs that need to be resolved for forgot password function by text using the mobile phone number and the reset by email function. I've emailed their support address and I guess my message goes into a black zen desk hole. Customer service is an F..RotetrixieVersion: 4.5.3

✓ New update awful!Not only can I not access my account but I just spent 15min trying to pay and have it keep responding with payment failed. The old app was perfectly fine. This one is a waste of time. I tried my phone number and it’s linked to my Apple ID so the password reset gets sent to some weirdo email I don’t have access too. But I can’t open a new account because it wants a phone number. So what good is an app you can’t even get into..AphriRisaVersion: 10.1

✓ Works well when it worksThe app works well when it works. That said, the new version has one of the best examples of how not to design a user interface I’ve seen in a while. Options that force more decisions than are necessary, excessive prompting, and functions that invariably have issues if the server response is not *just* right. Also, your parking history and expiration notifications may or may not work (hint, local timer/alerts guys, not server push)..MallwittVersion: 8.1

✓ It won’t keep my payment info no matter whatI tried to add a card and I saved it to my profile as a default payment but it never asks to use it. When I try and use my apple wallet it says the card is already added…yea and I want to use it, but it won’t let me. It also no longer saves your car selection as a default so you need to add it every time you park again. I’m not a fan of this new update at all. It also logs me out every time I open the app..Ashleigh1749Version: 10.1

✓ It won’t remember my payment methodI set up my payment method but each time I use it it asks for it again. This is not helpful! I checked my payment methods snd it had my same card listed 3 times! Each of those times my card number had been saved in my account. If I have to enter my card it’s faster to go to the pay box which means I don’t need the app! I e had problems multiple times and customer support never helps..IerickwarnVersion: 10.1

✓ App hasn’t worked for about a yearWhen I first got this app it was awful. You’d type in the parking spot, and it would tell you your car was in a spot miles away from you. That issue has since been fixed; however, you can’t even use the pay feature on the app because it’s been “temporarily disabled”, but it has been for over a year, making this app pointless. With all the money the city is brining in by taking away the free student housing street parking they should be able to fix it. Do better..Rklima42Version: 10.1

✓ Trouble Adding Payment MethodsI generally enjoy using this app but for the last 2 months or so it has become unusable for me. It prompts me to add a payment method even though I have 3 payment methods already stored. If I do try to add another method, it only allows me to add the types I don’t already have in use. They aren’t in use bc I don’t use them (Visa Pass and Master Pass). Bc I can’t pay via the app, I can’t use the app, which makes it unusable..SwerlspiceVersion: 8.1

✓ Amazingly UnstableFor an app that should be remarkably simple to use, this app is amazingly unstable. I downloaded it when a parking kiosk wasn’t working. That was the only time I was able to get the app to work. Since then, I have yet to be able to complete a transaction and pay for parking remotely, Out of about five additional attempts. The app gives me a wide variety of excuses for failure, including their payment system cannot accept payment right now, try again later. Sure… I’ll just explain that to the towing company. In Minnesota, especially with the weather, that’s simply unacceptable. Developers, get the bugs out..Vote_4_PedroVersion: 10.1

✓ New update is garbagePrevious app version would save previous parking spots for quick access, this version does not and you have to rre-search what spot you’re in even if you were just there the day before. The new version gives the user an option to save their credit card info, the last 5 times I’ve used the app, I’ve clicked the button to save my info. My info has never saved. I don’t know why they bothered with this update, it wasn’t done! Very disappointed and honestly disgusted. If it ain’t broke don’t fix it!.BellegertVersion: 10.1

✓ New UI is nice, but…My payments would not go through— not on the app nor the manual pay station. Keep getting the “unable to process” message followed by a message saying their system is down. Thought it might be rejecting my card… until I checked my recent transactions and found SEVERAL charges for each attempt I made to get my payment to process. A $4 parking session ended up costing me about $20 or so. I’ve talked to people who were “scammed” out of even more! The new UI is great, but definitely not worth the bugs or repeated charges..Real blue lobsterVersion: 10.1

✓ Plz hire new UX designerIt looks like someone redesigned the most important functionality of this utility app and it’s worse than the last version. The dial thing is NOT helpful. Why would you allow users to pay for hours that are outside of the start-end time listed in the app? City trying to make money? The spot says starts at 8am, trying to pay ahead at 7am and it won’t let me change the start time in the app. 😡 wants to charge me for a free hour. Also entering and finding the spot was a lot easier before this update..LheurungVersion: 10.1

✓ Convenient but UnforgivingWhile it’s much more convenient to use this app, it also encourages expensive mistakes. If you entered the wrong space number or selected the wrong vehicle, there is no way to correct your session. You just have to pay again. That can be pretty expensive when you’re parking downtown. And as far as I can tell, there is no way to request a refund..50wordsVersion: 8.7.5

✓ Terrible appIt is very poorly designed with the most important details like the number of the spot and amount to be paid made as obscure as possible while there is a giant unnecessary map in the main screen. Just make a simple useful app that people with reading difficulties can read fine. I hate clicking through numerous menus in small font while sitting in the car for 5 minutes. Learn to design a good app from apple and do not include that many useless information on the page. I need to only be able to type the number of the spot and the duration. That is all! How difficult does it need to be?.Please review tomatoesVersion: 10.1

✓ No Response from Support/Pymt Methods failingI have loved this app. Used it for three years. No problems. As of Aug 15th my saved payment method don’t default in. I add in PayPal. Next day I can’t use PayPal. Only way I can pay is to delete the payment method so it can be added at the time I am parking. Very annoying! I send in a support ticket in Aug 16th. Heard nothing. No updates are available. I have uninstalled and reinstalled. Nothing. Tired of the app. Whatever was added in the latest release needs to be fixed ASAP. It’s now been a half of a month. No fix. TERRIBLE!!! Can I give a negative rating?.MplsparkingVersion: 8.1

✓ Constant Sign-outsThis app used to be pretty great, it even used the live activity to show how much time I had left for my parking session. However, after the update, it constantly signs me out and no longer notifies me about my parking sessions due to the sign-outs. I believe me issue may lie with issues using Sign-in with Apple. Please fix this, because it’s frustrating to not be notified about my sessions with a push notification. I shouldn’t have to login every time I leave and reopen the app..CeptimasVersion: 10.1

✓ Please fix this appThis app is great when it actually works, which lately is so seldom. The log in screen not working is a problem. Getting logged out randomly is a problem. Valid zones not showing up when entered is really a problem. Favorited zones being deleted is very annoying as well. Too many error messages, zones not found, and login issues. When it works, it’s great, like I said. But please update and fix all this. I just really need to park my car and add time when at work without having to leave pots on the stove unattended. That’s all I ask..ChaerinFanVersion: 9.13

✓ Good until next terribly inconvenient upgrade, right?Parking apps are fine until they aren’t; until that next upgrade; until that next desperate attempt to park for an event, uploading, downloading, loading up…and whatever the load. Apps should upgrade in a fashion that does not generate a future minor crisis..Sense EyeVersion: 10.1

✓ Sometimes app works sometimes it doesn’tThis app is super inconsistent. Sometimes it’s easy to pull up, enter my meter, and click pay. Other times it won’t accept my login credentials, doesn’t recognize the city I’m in (Minneapolis), makes me reset my password, and none of my information has saved so i essentially have to set up a new account. That means 10 minutes of fussing with the app when I’m trying to be someplace. As of this writing, when I enter the meter number nothing happens. Zero options. Please fix this app so that it works consistently. This latest update is 0 for 6 this week..Hnss 1167Version: 10.1

✓ Old app was betterThis app looks nicer but is more difficult to navigate. User interface is rather clunky; transfers to several different windows before you can submit parking. Bigger issue: tried to contact support using the email function in the app - rec’d error message that email was not set up (must be the app and not mine since my email is absolutely included on my account). I’ve been unable to use this app when parking at Minnehaha specifically. It’s not worked since the app was updated. Not to mention the price is 2x as much at the parking meter ($1/hr- app, $2 - meter) and there is no option for incremental increases in time (usually option to increase time by 30 min., etc.). Overall very disappointed with the new app..Paul0735Version: 10.1

✓ Worst App I’ve ever usedThe new updates are total garbage. Last week I couldn’t find a way to log into my old account so I had to start a new account with a different email. Now I can’t log in with either one. I’ve tried to reset my pw with both accounts and no email comes through(not in junk mail either). So frustrating. My IT friend said he’s had the same issue since the update so it’s not just that I don’t know what I’m doing. Please fix this!!!.HeathwestVersion: 10.1

✓ OyThe prior version of this app was wonderful. It was really intuitive and functional. The new version is a disaster. No. It aspires to be a disaster. I can’t get it to ID the parking spot number that starts the process. I’ve deleted the app and reloaded it, spent time on help, prayed to the parking gods and nothing happened. Don’t try to change your default vehicle. That’s expressly forbidden by the app. I’m now back to parking, finding change and fuming at the developers that couldn’t leave well enough alone, test what they did or provide just a little support for us worthless users. But, the icing on the cake is that this is the only app that the city offers. Yay Minneapolis. Yay developers. Please give me a human to help me with this. I promise not to yell no matter how much I want to..1823374Version: 7.1.3

✓ Useful, however.... TERRIBLE BATTERY PERFORMANCEI used this app recently and it is improved user experience from previous versions, however after I paid for my parking spot, I noticed my phone battery was drastically dying! Like losing 5% per minute (not great when you’re out, already low battery, and need your phone)... I know it is this app’s fault because I first closed all my other apps and saw no change. Once I closed the mpls parking app from running in background though, suddenly my phone was back to holding a charge like normal. LAME... now I can’t see the countdown or extend time because I’m at 5% battery life and not risking it! I hope the developers see this and can figure out how to stop the app from using so much battery! Clearly something is constantly refreshing or something... The product team needs a better QA team to catch stuff like this, so the users don’t lose battery due to app performance..LGriebsVersion: 9.6.2

✓ A major downgrade from the previous serviceI have no idea why Minneapolis switched from their old fantastic app to this one. It’s slow, sluggish, buggy, makes you sign in every time, and doesn’t do a great job of keeping your information. On top of that, if they push an update, you’re back to square one. Password reset requests take forever to get to you, long enough that you think they haven’t been sent, so you request a new one and the original is no longer valid. This app is just trash..John MaddeningVersion: 10.1

✓ Mostly greatThis app is a huge convenience for anyone who parks in mpls pay zones, but has a few bugs that have existed for a little too long. I’ve seen the first mentioned in other reviews - once every few days the app will crash and sign me out, which is not a huge deal, but will also forget all of my saved cars, payment information and favorited parking zones. The only fix I have found is a hard reset of the device. The app also shows every parking zone at the same location on the map (somewhere around Washington and 3rd downtown), meaning that the “Find My Car” option always leads the user to that location. For me not a problem, but for a first time user this could be intensely frustrating..MitchardVersion: 8.1

MPLS Parking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MPLS Parking.