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ChargePoint® App Complaints & User Negative Comments 2024
ChargePoint® app received 152 complaints, negative comments and reviews by users. Have you ever had a bad experience using ChargePoint®? Can you share your negative thoughts about chargepoint®?
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ChargePoint® for Negative User Reviews
✓ Misleading sales informationI bought this unit based on it having a selectable charge rate. After choosing my installation hardware (breaker size). It fixes my charger to 11kW. My understanding when it was purchased would be that any charge rate up to the max supported by the installation components (wire gauge and breaker size) would be selectable via software. Had I known this is not the case I would have opted for the Grizzly. Is this something that will be selectable in a future update? Nice looking unit with a good user interface..Version: 5.99
✓ No longer works in AustraliaAttempting to sign up. Doesn’t accept any payment methods. Left with no way to actually use the charger. Charge point seems to have given up on Australian market..Version: 5.105.0
✓ My review keeps disappearing?...Best to read reviews on plugshare. Most in Melbourne, where I live, stations are not available on live feed of the app and website also. Sim chip in stations not paid up or operational? So can’t see the charge state or start stop the station. And in activity feed on plugshare, most people have little favourable to speak of of chargepoint’s customer service... Hit and miss in Australia is my guess with so few EV’s available here due to high pricing and import taxes. Sad reality of having no local vehicle option now or in the foreseeable future.. but I digress.Version: 5.37.2
✓ Minimum top upThe app and charge works fine, however I am not happy about how much I have been charged and there is no way to control this. £10 was automatically taken, I charged my car for £6 which took me under £5 of credit, this triggered another £10 top up. I rarely use these chargers and now have £14 credit sat in the account which I will probably never use and I cannot get a refund..Version: 6.1.1
✓ Doesn’t register your cardWhen you try and sign up for this you’re generally at a charging station needing to recharge your vehicle, so the fact that it won’t let you finish sign up is excruciating. Poor form..Version: 5.108.2
✓ Nickel and dime your acountStation says it’s done charging and stoped charging. Put plug back and station still says in use and bill me an extra 32 cents that I did not use this has happen to me before. When you call support they don’t pick or contact you back so I had to give one star because the company is billing me for a charge I did not use..Version: 5.119.0
✓ Pathetic excuse for a companyIf you won’t support the Australian market please disable the sign up page. Thank you kindly for wasting hours of my time..Version: 5.108.1
✓ Doesn’t workI tried to use the charger at my local hospital yesterday, and I select pay with Apple Pay, and nothing happens. Poorly written app made by and for engineers and not tested by real people..Version: 6.0.3
✓ Beaucoup trop cher!Le coût par kilowattheure me semble exagéré!.Version: 5.119.0
✓ UselessTrying to sign up via the app gives an error for “Phone verification required” even though their is no field for phone number. Signing up via the website gives “Too many attempts.”.Version: 5.91
✓ Needs improvementNeed a way to set a charge limit e.g. charge my car to … 80% max.Version: 5.83.2
✓ They take your moneyAvoid this, they auto top up from your account and don’t refund the money. I’ve tried to close the account and nothing. Do not give your payment details to these people.Version: 5.116
✓ Zoom inWhen zooming in it now zooms out. App is so outdated as well not worth the download space..Version: 5.105.0
✓ Poor!!!!!Take extra money out of your account to continually top up your account. Meaning this lot will always have your cash. It will just be sat there. You cannot change in settings or seem to get a refund. It should be pay for what you use….. not take £20 out of your account if you want to charge up £3 worth of electric..Version: 5.97
✓ Does not have my Mercedes EQS 2023 as a choice in listingPls add to list Thx.Version: 6.1.1
✓ Charge Point in/outside Atlanta, GAThere are man charge point locations in the greater Atlanta area. I’ve recently used them a few times due to ease of access. The actually app is super easy to use, very convenient, and has a user friendly interface. The reason for my review is simple though. It’s just not a viable option in Atlanta. The rates are way to high for it to be Level 1 charging. My vehicle is a BMW i3 and with this type of charging it takes 8+ hours on average to reach a full charge. All of the places I’ve used start off with rates around $1.00/hour and have fee increases up to 5/hour based on the property owner. I just feel like that defeats the purpose of charging on the road if you have to pay such high rates for slow charging. This is my personal opinion though but it’s worth considering if you drive an EV in Atlanta, GA.Version: 5.81
✓ My EV not listedMy Kia Soul 2020 First Edition isn’t provided as an option and the 2019 version has different connectors - took me a while to figure out how to configure it properly. Plus no guidance on how to link to Apple maps..Version: 5.83.2
✓ Costs not clearly flaggedWhen I downloaded app it didn’t say it would automatically take £10 on account and automatically top up in future when balance goes below £5. I have spent more than I intended and can’t get my money back now!.Version: 5.97
✓ Features not workingMy location in the map is set when I open the app, then doesn’t change. After driving somewhere and then looking for chargers near me, the results are for where I was earlier. The “NotifyMe” feature is never available, so I can’t rely on the app to tell me when chargers become available..Version: 6.2.1
✓ Works well when it doesIf you have a home charger this apps fails on so many levels of magnitude. Here’s my first gripe. The charger ONLY works with the app. If you don’t have connectivity you are out of luck. If you set a schedule and want to charge immediately, well there’s no easy way to do that. There’s no charge now button or cta to just do exactly that. You will need to turn off the schedule to force it to charge. And guess what? Once you do that you lose your schedule settings. The user experience really leaves a lot to be desired. Otherwise network charging tends to work well with the nfc activation and location mapping. Though you still need to reopen the app for the latest status..Version: 5.112.0
✓ Features removedUpdate: They still have not brought back the “flex” feature to the Home Flex charger. In order to change amp settings you have to remove the charger from your account and then add it back. It is so infuriating when it was touted as a feature initially and then they removed it. Would have bought a much cheaper charger. I do not recommend this company. Purchased a home flex to be able to change amperage when desired. Usually want to charge at 32A but wanted the ability to increase the charger to 48A if I needed the car sooner. Got the Home Flex set up and discovered the newest update removed the flexibility to change the amperage on the fly on the “Flex”. It’s especially annoying for people with solar panels who might want to adjust the amperage to not exceed their production.Version: 5.117.1
✓ VW ID3No option to choose the model within your app.Version: 5.73
✓ Incomplete listingsThe map doesn’t show all available charge locations in my area. I haven’t yet found one app that actually lists every station. Does have a better filter UI than most others. 🤷♀️.Version: 6.0.1
✓ OverchargedI have charged 8£ bat they took 30£ from my bank account.Version: 5.119.0
✓ Useless App Scheduling never worksScheduling on my home ev charging point does not work. Never starts to charge at start time so defeats the object trying to charge at off peak. No option to select which utility plan I am on either. When manually charge through the app it continues to send power when battery at 100% ChargePoint customer services say this is not possible even though proof has been sent. More hassle than it’s worth but have no choice to use it as it’s a work vehicle!.Version: 6.1
✓ Never workedAt Westfield Bondi, I signed up, verified my email and phone number. When it came to payment options I tried 2 different cards with Apple Pay. Neither worked although there was plenty of money in both accounts to pay for charging. This was Monday. Today (Tuesday) when I open the app again to see if it works, I don’t seem to have an account anymore and I have to re-register. What a waste of time..Version: 5.112.0
✓ Horrible AppCan’t sign up. “Digital Payment Authorisation failed”. Doesn’t matter what I try..Version: 5.110.1
✓ OK but many opportunities for improvementThis app does the job but it takes some work to find the best stations. The filters help do the job. Suggestions: 1) Please make it possible to add photos of stations from the photo library not just the camera. 2) The map view showing stations is not intuitive. Keep the clustered groups together at a higher zoom level. Also, make the pay/free symbols obviously different. Maybe display the $/kWh directly on the map. Maybe a separate display for parking fees since many spots also charge parking with charging or as idle time after a limit. 3) Please update the vehicle list with 2022 vehicles or just phase that part out since most people know how much capacity they have. 4) Please display on the map when a station is splitting a charge between two vehicles as this is quite common. A display in the usage chart of how often both are occupied vs only one would be helpful. 5) How about a metric for station reliability? % chance of in-service or something similar. Reliability is a major issue on the ChargePoint network (and EV stations in general). People just want to know how long it will take to charge and how much it will cost. Thanks and keep up the good work..Version: 5.103
✓ Fine, but needs important improvementsChargePoint has been one of the better EV charging services and apps. For the most part it works pretty well in terms of an app to locates chargers and charge your EV. It tells you when stations are available, which is nice. However, it needs tighter management of its points of presence. For example, ChargePoint allows a provider to restrict access to a charger where it’s not open or accessible to the public but many providers seem too lazy to use it. The result is that the app shows you all sorts of chargers that you can’t get to and use. At the very least, the app should allow for users to denote that the charger is not actually publicly accessible. It would also be nice if ChargePoint chargers just recognized your vehicle and charged you so you wouldn’t ALWAYS need the phone but many of their chargers must be unlocked via the app..Version: 6.1.1
✓ Sporadic chargingSo let me start by saying, I have had my charger 10 months. The first 6 months were great. Then things started happening. I have a 2022 Hyndai Ioniq5. I have no issues charging until I try and charge at home. The last 4 months have been a struggle with this charger. I plug in, it starts charging and 20 minutes later kicks off. I thought it was my car at first but I have used a lot of other others since this began and had no issue. I have had to use other charges cause my home charger hasn’t been reliably charging the car. I believe this is a software issue. I have no issues using Ev go or blink chargers. These issues have been going on since April. I can look back before that at my charge history and see no issues. I know I can’t be the only one having these issues. I have contacted the ChargePoint and been sent a new charger but it too is doing the same exact thing. It is not charging consistently and kicks off after beginning a charge. Not sure what to do now with this charger..Version: 5.116
✓ Money Taken Without ApprovalEvery time you go under £10 they take another £10 without approval from you. I’ve sent 6 requests to delete my account and send my money back, it has been 6 months nobody has gotten in touch. Not a pay as you use they always take money to make sure you go back to spent it in their business..Version: 6.1.1
✓ How to get startedI am having problems signing in The support is non existent : Any email gets a standard boilerplate answer no help at all The Australian help number meant to be 24/ 7 is “we are unavailable - call back later” both day an night Try using PayPal, credit cards and Apple Pay all don’t work. I have an ev but not a Tesla. Have to avoid going to any ChargePoint places and they are most prevalent near me. If you live in Australia have an iPhone and got it to work it’s a miracle..Version: 5.102
✓ Can’t create accountUnable to create account as app and web page come up with message “Phone verification fields are required “ and no phone fields are available. Not able to contact anyone in support..Version: 5.104
✓ BrokenUnable to assign a payment method. Australian site / app are broken.Version: 5.101.1
✓ Poor connectionOngoing issues with connectivity.Version: 6.0.1
✓ Pretty Good, Not PerfectDear ChargePoint App Developers, Please consider updating the “scheduled charging” aspect of the app to allow for more than one off-peak window in a given 24-hr window. My utility has more than one off-peak window in a 24 hour period, which limits my ability to take full advantage of the off-peak hour schedule. Rather than setting a time/schedule for when you want the vehicle to charge, consider applying the period of time in which you DONT want the vehicle to charge. As example, the peak hours for my utility is 5am-8am and then again from 5pm-8pm. I would want my vehicle to charge at any time other than those two windows when plugged in..Version: 6.0.3
✓ Made easy! Oh sarcasm I get itAn hour at the charging station that’s free power but account needs an account which needs a CC. I’ve tried 2 credit cards, 2 debit cards & a corporate credit card & all are supposedly rejected by my banks. BS!.Version: 5.110.1
✓ Said free but notWay more expensive than Tesla supercharge $4 takes 90mins only 48km.Version: 6.2.1
✓ They pulled out of Western AustraliaDon’t know why they not operating in WA charge units are still there only one operational at the moment???.Version: 5.77
✓ BEVs will never take off at this rateThe future of BEVs in Australia looks bleak if this is how charge service providers treat their prospective customers. This app is rubbish. Support is rubbish. Cannot sign up with same payment authorisation issue as everyone else has experienced. Don’t waste your valuable time on this terrible app..Version: 5.100
✓ Reasonable App, but mediocre supportI have been using this app mostly in conjunction with my ChargePoint home charger. Up until recently it has worked quite well. However over the past couple of weeks my home charger status light has been white, indicating that the Wi-Fi is not connected. In fact the app shows that the Wi-Fi is connected. I have reached out to customer support several times and been told various different reasons and solutions, none of which resolved the problem. On my the last call I was appalled to learn that because my charger is also most 5 years old that I should purchase a replacement from their website, because the charger is designed to last only 3 years. This is totally unacceptable and I certainly will not be buying anything from ChargePoint again..Version: 5.112.0
✓ ChargePoint chargers are among the slowest and least reliableChargePoint’s business model, where they don’t own the stations but sell the hardware and act as a payment processor, results in incentives that don’t work in the customers favor. They keep a balance in your account automatically for no reason since it’s tied to a credit card, other than to earn the interest on the money. They also have zero control over the hardware and so it is the least reliable of any charging network. In addition, they are the slowest chargers, since their business model works best off of volume but not quality they can’t furnish upgrades and I’m sure it’s easier to sell cheaper and easier to install chargers to commercial customers. I only use it because my office park has them but I hope they go a different direction for their expansion..Version: 5.53
✓ Needs workI am charging my car with public stations more often now and it took me a while to get used to it. When you hold the phone to a charging unit nothing happens. Why, because you need to have the app running as well. After the communions between the app and the charger happens you still have to double push the right button on your phone to start. In the app there is an option to have a picture of the charging unit. If I am able to upload a picture that I already took that will be great. However, you need to take a picture with the app. There is no option to use a picture that you took earlier or with another camera and upload that. Not related to the app but customer support is a joke. For the longest time now I am trying to add a MasterCard as payment to my account. This is not possible only Visa and PayPal are valid payments..Version: 5.85
✓ Sign up is a failNot user friendly, spent way too long trying to get to get the payment to work, came up with some error with no guidance as to how to fix. Last was that I had too many attempts..Version: 5.98.1
✓ Cannot sign inApp doesn’t work and doesn’t allow you to sign up or log in. Tried to add card details, nothing works and doesn’t allow me to continue. Useless if I cannot charge my car. What a joke of an app! The 1300 number also has no one answering, sounds more like a spam call going to a unanswered message..Version: 5.96
✓ One of the worst apps aroundI wouldn’t recommend this to my worst enemy.Version: 5.102.1
✓ Won’t allow sign upTried 3 different payment methods including apple pay. None worked. Evidently the provider doesn’t want Australian business?.Version: 5.109
✓ A dodgy appThey have many charging points on the app but I don’t see why they charge you £30 every time you charge rather than the actual amount that you spent..Version: 5.96
✓ Can’t find Canada and USAAs.Version: 5.117.1
✓ Convenient and frustratingThe app works pretty well and I have had few issues with it. I actually rather like it. The growing network of charging stations is good but too many broken stations or disabled stations make this network unreliable. I don’t plan any trips where charging with ChargePoint is essential because I have had as many failed charging experiences as successful ones. I typically plan my trips around charging at home or the Tesla network (which is incredible). I’ll take advantage of the ChargePoint chargers on occasion if conveniently located at my destination and consider it a bonus if it works. They do have the advantage of lots of free charging which is great! As a result the $10 block of credit I purchased a year ago is mostly unused..Version: 5.74.4
✓ No ability to see station costsApp desperately the function to display charging point costs. Even if it uses the same concept as the petrol prices app where users can input the latest cost when they use a point..Version: 5.74.4
✓ Worst experience with an appBought the charging station 3 years ago and have been waiting to use the app but even with calling the help line they refuse to update the app so i can use it. If you want this for a home charger don't waist your time..Version: 5.47.1
✓ Customer service sucksUnable to fix the charger, blamed the owner of the parking lot, but unable to tell me who the owner is. Lack of accountability from customer service. Will avoid their chargers where possible.Version: 5.118.1
✓ Tried to charge to no availWon’t take card payment, so frustrating, needed to charge!.Version: 5.103
✓ Doesn’t charge at any of multiple locations. No explanation given.I’ve tried a few different charge point charge stations and none of them have charged. No explanation is given other than the charger keeps telling me to add the app on my phone even though I already have the app on my phone. Then I keep getting notifications on my charge point app that my car isn’t charging with no explanation about what to do. Perhaps I don’t have the right permit to use the stations I’m at because I don’t work there, or there’s something I need to do on my Tesla, or something else. Besides why do I have to have an app to use the charger anyway? I should b able to just swipe a credit card and charge..Version: 6.2.0
✓ Really do not bother.It does not work in the UK. The link between the charge point and the app is not synced. The charger can say you are charging and the app tell you it isn’t. Repeatedly. The ‘Helpdesk’ don’t answer for a long time then tell you to raise it with the place where the Charger is. Gave up altogether. Multiple people with the same issue. What can’t I just pay with a tap from a card or a phone? Mad process..Version: 5.118.1
✓ NFC brings up apple wallet credit cardsBrutal.Version: 6.0.3
✓ ShockingDoesn’t pick up charging stations Don’t answer customer service Absolutely shocking.Version: 5.118.1
✓ AvoidTerrible, charges you £10 per day and there is no way of stopping this.Version: 5.112.0
✓ No Way to startSign in - No Credit Card - No PayPal - No Everyone standing and no charging Rubbish.Version: 5.110.4
✓ Apple Pay setup doesn’t workNo matter what I try or which credit/debit card I choose to use with, the Apple Pay set up always fail. Please fix.Version: 5.105.0
✓ App will not let you logonThe app has not been working for weeks. If you try to log in all you get is an error that “the data Couldn’t be read because it isn’t in the correct format “ if you try to contact chargepoint onthe comanys website the sumision form is broken and will not let you submit an issue..Version: 5.117.1
✓ Worst app I have usedDid not remember my log in after I’d set everything. Saying user not recognised. Won’t connect to apple oat or credit card. Thank God, could be a scam?.Version: 5.105.0
✓ Charging SpeedThe rate is good, however the KW is very slow. Other than that it’s a great App to navigate through..Version: 6.1.1
✓ Needs updatingI’m overall happy with this app though it is very annoying that it is now June and it will not allow me to identify my Tesla EV as the 2021 version. The 2021 EV has greater ‘range’ than the 2020 version which means that the percentage charge calculation, for example, is wrong. Please, let’s have an update!.Version: 5.79.1
✓ Can’t add payment method, failed to authoriseSign in required but can’t add payment method, tried Apple Pay or CC, the app is rubbish..Version: 5.104
✓ Relevés mensuelDepuis mai2023 il ne semble plus y avoir d’enregistrement.Version: 6.2.1
✓ UselessWhat is the point of an app that doesn’t let you use Google password manager? I use Chargepoint but have to go to the website since using YOUR suggested password means I can’t remember it. The only app I’ve come across that doesn’t do the most basic thing..Version: 5.113.2
✓ Couldn’t verify my paymentEither credit card or Apple Pay.Version: 5.109
✓ Does the bare minimum for home usersI’m sure that everyone is aware that always topping off their EV battery does not promote longevity. This app should support: 1) empirical charging curves, not just estimates based on vehicle (which are well off) and 2) charging to a specific level expressed as a percentage or range in miles. I’m actually surprised—as a home user—that this software is so primitive from a company that’s been in the EV business for quite some time and has good hardware products. Update: It would be nice to have “no charge” time of day during which rates are at peak expense. We sometimes plug in during the day but need to resort to alarms to tell us to stop charging before peak expensive hours. Lastly, it takes a long time once you hit the “Start Charging” button in the app before charging actually starts. No doubt your ability to charge is controlled by ChargePoint. Just don’t need this privacy intrusion in the loop..Version: 5.105.0
✓ Needs Updating with new EV releases.Nissan Ariya not yet available when selecting your car. I’m guessing there’s probably a few other new models not yet available on the app..Version: 5.102.2
✓ UselessConstant notifications. No route planning. Poor user experience. Abysmal signup process. Keyboard blocks the input fields. Poorly coded..Version: 5.81
✓ ProblemsThe app does not allow me to register. No one answers the 24/7 phone, no one replies to emails. ChargePoint chargers are everywhere but they cannot be used. Totally useless..Version: 5.97
✓ Easy to use, lacks features and abilitiesOur home chargers were easy to set up and they are easy to use. But this review is about the app, not the chargers. The app is fine when using at a public charger. However, the app only gets 3 stars from because it lacks two important features for my home chargers: 1) We are a two EV household and have two homes with a charger in each. The App won’t allow more than one home charger per account, so we have to have different accounts for each home, which just seems silly in 2023. Constantly logging into one and out of another every weekend. 2) I’d also like to be able to see how many amps my charger is pulling during the charging period, which is a feature other home charger apps offer (and their hardware costs a little less). Feedback on the charging overall is just a little basic..Version: 5.109
✓ Unresponsive Customer ServiceI recently changed back to a non EV car. Since ChargePoint holds a deposit for when you use their service, I emailed no less than 5 times for that money to be returned. Three months later, I am still waiting for even an acknowledgement of my email. Called today, because I have very little time to physically call to wait over 20 minutes on hold. Still waiting after speaking to someone in their customer service ( clearly from out of the country) to get my money returned. Since their charging stations are glitchy and customer service is poor, I will not be returning when I purchase an EV again. Many other services that have better service, in my experience. When I was using their service, they changed their policies almost monthly. Rarely those changes benefited customers..Version: 5.83.2
✓ Massive fail.Unable to accept any kind of payment method. Useless app.Version: 5.110.4
✓ Can’t login to my accountI can’t login to my account after the latest update.Version: 6.1.1
✓ Wont let me sign upCompleted all fields, tried to link ApplePay but payment failed. Multiple attempts; same result so I gave up. No problems with ApplePay for any other app including several ev charging apps..Version: 5.110
✓ Check that the cable fitsMade the error of not checking that the cable fits to charge our car. Then found out it doesn’t. Waste of time. Ordering cards was also interesting ordered a second by mistake and there wasn’t a check option in the process to say are you sure! As apps go it’s not bad but you need to read everything carefully. Would be more stars apart from my own errors!.Version: 5.89
✓ PerSeus67App is failing to login correctly so you can’t see my activity!.Version: 6.1.1
✓ Can’t easily find the spot to charge and connect to a machineCan’t find within the app easily where to actually connect. Should be more user-friendly.Version: 5.77
✓ Inaccurate wait list response window, missing featuresIf you’re on a wait list and get a spot, you get about four minutes to respond. Problem is the countdown doesn’t update properly if you leave the app and come back. I have tapped the accept button with 30 seconds left on the clock, and the app will tell me that I have a spot reserved, but when I get to the charger it turns out that the app was wrong and I had missed my response window. Additionally, there are a lot of waitlist features that are available through the website that you can’t get to through the app. You can’t create or select a waitlist, you can’t see what chargers you are waitlisted for and how far down the queue you are, and you can’t change your snooze time from 30 minutes to 10 minutes. There are many more examples where the app is deficient in functionality..Version: 5.38.3
✓ Buyer BewareThe app basically works, but if you are going to use charge stations that are not free, be aware that this app is essentially just a payment conduit to the charge station owner, and there seems to be basically no customer support. Start up a session and for some reason your car won’t negotiate a connection with the charger and you draw 0 kWh? Guess what, you still pay the minimum fee. Fill out ChargePoint support form and you’ll get a “FAQ” reply and zero follow-up. There went $2 wasted. Also, as others have pointed out, ChargePoint pre-charges your card in increments of at least $10. What happens if you don’t use another ChargePoint station and you still have $9 balance in your account? Ah, it’s back to that non-responsive customer service….Version: 5.41.1
✓ Over chargedI charged my etron at private location of ChargePoint. They charged me kilowatts to charge as well as parking! It says .25 cents per kilowatts and .30 cents for parking. I didn’t understand till I was charged $60 for and hour and half charge. It said fully charged but it wasn’t! I had heat and everything off to see if it’s full. Just little over 200miles it gave. I did another charge another time and again I was charged $40. I than tried Evgo at Walmart and same situation with same milages and no parking cost only cost me $15!! Full charged! I went again Walmart another time and it cost $9! So I have no clue if ChargePoint that’s placed on private business property is overcharging or what but I think with evgo prices, ChargePoint is way overpriced! I gave two stars because I was able to get alerts on Car charge status. ChargePoint needs to limit how their vendors are misusing their equipment and set guidelines on how much they can charge extra. These charges are ridiculous..Version: 5.92
✓ Introduce Pay as you Go immediatelyThey have pay as you go in the US, why can’t we have it here? I have credit if £100 in my account despite a charge never costing more than £30. Stop taking my money and holding it - introduce pay as you go..Version: 6.1.1
✓ Broken stations, poor supportLeaving a 3 star review because I do like and use the app, however, improvements must be made to make it effective. If a station is marked public, it should be accessible to everyone, not in a gated community or tow zone. It’s not a public station if a company won’t let everyone use it, period. Some stations are clearly disabled by the owners or they make it difficult to access them (blocking them with cars or simply disabling the power supply, etc). This is a big problem. As an EV owner, it’s important to have reliable, accurate information so that I can plan trips accordingly. Support/reporting feature is good in design but fails to execute ACTUAL support. Saying we’ll look into it and then emailing a day later to say, “hurr durr we don’t know, call us if it stays broken” is pitiful support. App and company needs a real policy for making sure stations are up and running. If they aren’t, they should be marked as such on the map. Allowing users to make these changes would be ideal, since Charge Point reps can’t check each station..Version: 5.37.2
✓ Like the Apple wallet integration; browsing stations clunkyApple wallet integration and contactless station activation is very nice. Browsing stations needs to change - compare to Flo app behaviour where a station is mapped as one entity and you can see a listing of all plugs at a location. On the ChargePoint app each device is mapped individually and needing to go back to the map and select a different device to examine availability at a location is inefficient..Version: 5.117.1
✓ Overpriced rates!!I charge my car at electric circuit for 1/hr but charging points have rates that go up to 10/hr i find it overpriced!! They charged me 7.50 for an hour and a half!! I usual pay this amount for a full charge not 10%!!.Version: 6.1.1
✓ App doesn’t workI would give 0 stars if possible. I was really low and tried to sign up but the app keeps telling me that my payment fails. I tried multiple cards as well as apple pay none of which worked. Customer service can’t be contacted either. Terrible experience..Version: 5.108.2
✓ PaymentAlways take payment in advance, why my apps no selection option for pay as you go, ridiculous👎.Version: 6.0.3
✓ They take $10 from youThey take $10 from you to “replenish” your account without you agreeing to it or without you spending it. It’s ridiculous..Version: 6.2.1
✓ Unable to signup in AustraliaAfter numerous attempts the app doesn’t get past the payment option and does appear to create an account. It very frustrating after many attempts when all we want to do is use the free charging!.Version: 5.109
✓ Payment System is not acceptableArbitrarily taking £30 from my account when my balance goes below £5 is unacceptable. Is it so difficult to do what other charging points do and just charge the balance of the energy used at that time?.Version: 5.100
✓ App still needs workThey upgraded the app. Naturally it’s worse. There’s this terrible sliding pop-up that tries to tell you what you’re looking at. Problem is, it pops up whether you want it or not, unasked for, and you can’t get rid of it. It covers a large part of the screen. Really awful UI, but at least it’s a great example of what happens when you let the software department go rampant, unlinked from actual usability..Version: 6.0.1
✓ Cannot get appAfter filling in the app many times it won’t take my payment details and therefore cannot get the app. There’s no one to call in Australia..Version: 5.106.0
✓ Poor at bestApp claims my vehicle doesn’t support DC fast charging, when it does. Information about charging stations often vague, inaccurate, misleading or incomplete. If you’re low on charge or in a hurry to find somewhere I can’t see this being much help..Version: 5.116
✓ Not workingI put my phone near the charging station and it told me to double tap on my phone. It didn’t work, even after trying several different stations. I ended up paying by tapping my credit card..Version: 6.0.3
✓ Terrible app - I’ve been debited twice and it keeps asking for phone verificationOf course it takes you straight to the payment screen to take the $1.00 charge (which it debits) then asks for “phone verification” however no prior input screen asks for a phone number, so this is stupidly confusing..Version: 5.87
✓ Can’t sign upCan’t sign up and can’t pay with Apple Pay or credit card..Version: 5.105.2
✓ Can’t connect to appBought a car in California and had to drive it back home to Nevada. On my road trip I downloaded ChargePoint and it would never connect. Once I got home and was on Wi-Fi it’s still doing the same thing…will not connect. Luckily I had my work phone with me and was able to download it to that phone. Can’t figure out why it won’t connect. Also the first time I used ChargePoint to charge I had no issues. The second time I used it I had to go to three different machines and I just couldn’t get a connection…I just kept getting an error message. I finally called customer service because I saw a review on the station from another user that said they had to call customer service as well. Once I called customer service I was able to speak to somebody within a minute and they were super helpful and connected me to the charger..Version: 5.86.3
✓ Charge points not display on app.Alot of charge points dont display on the app. You have to look around the parking lots of big companies to find one..Version: 5.118.1
✓ Very useful, but needs better filtersThis app/service shows a lot of promise. I love that I can use my phone/Apple wallet to pay at the chargers. There are two big issues that keep me from giving this more stars: 1. The app doesn’t reliably notify me when chargers become available or when my car has stopped charging. (Although it is getting better) 2. There is no way to filter out chargers that are inside either pay-to-park garages or garages owned by businesses that are providing chargers solely for their weekday employees. Currently, the only way to find out if a charger is actually accessible to the public is to read through user comments, which is very tedious..Version: 5.117.1
✓ Doesn’t workCan’t register.Version: 5.109
✓ Horrible.The app itself is fine, but they force you to auto reload your account and there is no way to opt out. And there is also no way to remove your financial information after it’s been added unless you delete your account, which I am trying to do, but they have to give their consent for that. Imagine that. They have all of the control. They shouldn’t have the control over what goes through my bank account..Version: 5.117.1
✓ App missing many newer EV modelsBought a Kia Niro EV 2024 and all the app offers me is the 2022 model. Very poor updates of car models. Not recommending ChargePoint.Version: 6.2.2
✓ RubbishNothing works, no charge information, no locations marked correctly, no pricing, worst app Ive used for charging purposes.Version: 6.0.3
✓ Customer service refuses to situate my problem.When ChargePoint works I cannot deny that it is a standard charging network and it does the job. Customer service on the other hand would get a -10! 1/5 stars will have to do though. I have translated the problem to them at least 30 times and I’ve spent countless hours on the phone trying to get it fixed, but still nothing. They expect me to play middle man between them and the office in my building even though I have told them what the problem is over and over. Eventually I had to start calling them and going through a 30 minute interrogation to start my charge remotely until one day some lady with an attitude said they would no longer be able to remotely start my charge and that I needed to speak to the office and have them fix it.. idiots! I’ve told you the problem 37 thousand times. You do your job and fix it. They never respond to emails either. 🥳.Version: 5.85
✓ Terrible supportWorked great with my ChargePoint Home Flex (CHP50) for about 5 months, then one day I couldn’t log in and called support. They had me delete the app and reinstall with no change, then turn off the circuit breaker and still didn’t fix it. I was then told to give them a couple days to fix it and they would get back with me. They never did so I called back and they had me go through all the steps still with no change. I suggested deleting my account and I would open a new account. This finally allowed me to login and see my charger, but now I was unable to change any settings, since they are all grayed out. They finally fixed my login problem with my original account and removed my second one, but still unable to change any settings. I called again and talked to a supervisor and was told to give them a couple weeks and they would get back with me when it’s fixed. They haven’t gotten back with me and it’s still not fixed and going on about 3 months now. One of the worst support I’ve ever had from a company that claims to have the best home charging system and charges a premium price. I should have gotten the Juice Box!!!.Version: 5.117.1
✓ Works like a Starbucks card, recharges automaticallyInstead of billing you just for what you use, it takes £10 automatically all the time to “refill” the account, which it’s not clear about..Version: 5.105.2
✓ Lots of Potential, Meh ExecutionI use the ChargePoint app mostly to support my ChargePoint Home Flex L2 EVSE at my home. While the app is decent, it has seen few functionality enhancements in the last year, and there are a couple features it should have by now: 1- Ability to schedule more than a single “weekday” and single “weekend” on/off. At minimum it should support specific days and multiple on/off events per day. In our world of hybrid and non-9-to-5 work schedules, this limitation is baffling. 2- More analytics and ability to look into charging sessions and curves. My VW ID.4 has some issues of its own with regards to scheduled charging, and it would be so helpful to drill into the line chart or look at underlying details. Clearly the data is being captured, so please let us see it! In terms of support for public ChargePoint charging stations, it is all still a bit finicky — but such is the state of electric vehicle charging everywhere. I wish things would just work, like our experience with getting gasoline, but I am sure eventually it will. Lots of complexities here, most of which are not on ChargePoint. My earlier commentary on the Home Flex items, however, are entirely ChargePoint’s responsibility..Version: 5.91
✓ Lost ability to change amperageMy outlet had a full 50 amperage circuit yet I can no longer modify nor see what amperage it is set at. During a winter storm I was having charging issues (not tripping the circuit) and I had wanted to see if dropping the current helped in some way but I can’t even attempt to see if a lower amperage helps in this weird situation. I thus currently can’t charge the car because it terminates the charging cycle about 10 seconds after it initiates. Very frustrating as I’m currently unable to use the charger and they took away the one feature I could have used to try and workaround the charging issue. Again, the circuit isn’t tripping but whether the issue is the electricity provider, chargepoint homeflex hardware, or car there is zero information provided by the app/charger and the car to explain what is going wrong..Version: 5.109
✓ You don’t want to get paidNo matter what credit card I use, you won’t take my $..Version: 6.0.1
✓ Can’t even sign up!It says phone verification fields are required, but the fields don’t exist! It just gets stuck in an onboarding loop reprocessing a $1 payment via Apple Pay..Version: 5.87
✓ Money grabbing appRefusing multiple attempts to close account and refund money as I no longer need this app. Topping up balance automatically in advance when it drops below £10 without way of opting out within the app, hundreds of GBP straight to their bank account. you never know how much exactly. I was driving a lot and charging every day. Everything to make it more convenient… for them. Keeping people’s money so their balance sheet is always stays positive. To the developers: if you designed “delete account “ button make sure there is someone who’s actually taking action and reacts promptly. After all you have my money which you have no rights to keep longer than you “need” them..Version: 6.0.3
✓ USELESSABSOLUTELY USELESS. Went to sign up on the app, no payment details work, tried multiple payment methods (CC, Apple Pay, etc) the app says to contact support. Click contact, Error 404 page doesn’t exist! Ended up driving over to a Tesla charger which worked perfectly..Version: 5.109
✓ Will take large sums after 1 monthApp is ok. However, ChargePoint will take your average monthly use (after 1 month of use) and automatically deduct your credit card for a month in advance. Known as the replenishment terms. Shocking outsourced customer service, sadly, they do not listen..Version: 5.113.2
✓ Account IssuesCan’t get an account setup due to an issue with the payments. Tried multiple times and still failed with no error messages other than “Payment Failed”..Version: 5.75
✓ App has stopped workingContinuously asks for login. No access to features & settings … can’t charge. Help Centre mostly unaware of the issue and unable to correct. Supposedly “escalated” support ticket … no follow up after one week. VERY poor effective support or ability to deal with technical issues..Version: 6.1.1
✓ Hot trashStupid company asks for ur credit card and address but doesn’t even let u sign up or log in After reading reviews I’m not the only one experiencing this bs I suspect that the company is stealing personal info, do not trust.Version: 5.106.0
✓ Poor serviceI downloaded the app so that I could charge my daughters car which I only did once and paid £10 and the cost of the charge was deducted from this however once you have less than £5 credit your account is automatically topped up with £10 , I then cancelled my account and cannot get my money refunded , customer service is poor..Version: 5.104
✓ Intermittently worksNice set of features but often doesn’t work. If I stop charging then resume, it will act as being used yet will record no charge nor actually charge the car, but trying to charge again will produce a message that station is being used. Also, if I start the charge from the Tesla app, this app doesn’t record how much has charged which then doesn’t allow me to claim back my electric bill from company..Version: 5.86.3
✓ BrisylTried to contact via phone / on the ap . It can’t be done unless I’m having charging problems. I wanted details on your charges and why they are different to the credit card ..Version: 5.105.2
✓ Horribly user unfriendlyI’ve owned my electric car for 18 months now. I have failed to succeed in using ChargePoint for 18 consecutive months at four different charging stations. The first time I tried to use it the charger got locked onto my car while I had guests waiting for me at home. (Evidently the answer is to lock and unlock your door three times. Was I supposed to intuit this? Charge Point is not a reliable strategy for electric charging Electric vehicles there is nothing accessible or intuitive whatsoever about the service. It should be so simple. It should be as easy as putting gas in a car. ChargePoint involves so many logins and steps without any direction whatsoever. It’s so vexing. I’ve had to remove the app from my phone several times because it hijacked the entire iOS system I hope a competitor comes out soon.Version: 5.102.2
✓ Absolute rubbishRubbish app. You’d think they’d actually want business, but 6 credit cards (all of which work fine elsewhere) failed. If your charging stations require charge point…my apologies..Version: 5.111
✓ UselessAfter struggling to download this app in a multi storey car park and going through the overly complex registration process it didn’t even work, followed al the instructions and nothing happened. Gave up after about 20 minutes of standing by the car.Version: 5.105.1
✓ Stopped workingApp just refuses to stay logged in and will not show charging network. Pretty useless at the moment. Tried wiping and re installed number of times to no avail. Will shortly have to give up with it and look for an alternative.Version: 6.1.1
✓ Doesn’t work from iOS.Contactless option is not working on latest iOS, have to use a physical card all the time..Version: 5.103
✓ Hey everyone, it’s 2010! Let’s make ‘a’ App!I haven’t even finished downloading this app and I know it’s going to be a load of rubbish. Typical, get to an Instavolt charger and oh, you need the ChargePoint app to operate it. Come on, it’s 2021, give us contactless payments from a standard bank card. Or even just let us scan our bank card online rather than an app. Faff, faff, faff. Nobody wants to sit here waiting for an app to download which by the way seems like it’s about 5million Gigs worth. Lucky I have 1 bar of 4G and just about enough data left to download it. Sorry chargepoint, I understand this is your business and you’re making a change etc, but you’re just a barrier to more people adopting this stuff, this is why youtubers and reviewers and newspapers say electric cars are a faff. By this point in writing, the app has downloaded and I’m greeted by a well put together map, that loads quickly (credit where it’s due) but oh what’s this? I have to make an account, and if I don’t, I pay a transaction fee. Oh and by the way, please agree to this vast about of terms and conditions so if anything breaks it’s not our fault and you’re to blame for everything, including but not limited to: global warming and the Coronavirus. Yours Sincerely, A person who is now going to get home 25 minutes later than they should have..Version: 5.86.3
✓ Never worksDon’t know how many stations I have tried that this is supposedly good for but the card always gets rejected..Version: 5.82
✓ Apps Error!!!There is no charging activity found on apps It has been error in early March!!!!.Version: 5.60
✓ New app search doesn’t workYour new app versions search function doesn’t work. Please take a look, I’m on iOS 17.1.1.Version: 6.0.1
✓ Is anyone else experiencing issues?My car was in the shop for a couple of weeks and when I got it back I plugged it in to charge. I use the charge timing feature on the app to control my home charging station. But I went to go drive my car this morning it hadn’t charged. At first I thought it might’ve been something with my car as it had been in service for a long time. However when I got to work, I was able to charge it at the station at my office. Tonight I plugged it in again and double checked after 10 o’clock when charging should have begun nothing was going on. I was able to remotely start the charger manually. However, it does not appear to be working as expected. Am I the only one experiencing this. I am on version 5.100..Version: 5.100
✓ App is okay - serves its functionThe app itself feels a little dated and represent the company itself. Oddly enough, the company setting up chargers for the next up and coming tech has some of the worst infrastructure. Consistently broken chargers, terrible customer service. I’ll still use these chargers because they’re better than nothing and that’s about it. They are barely implementing “pay as you go” after working off a reload model. I just got charged 40 without notice in this format when it’s only been 10/20 buck every time before. There was NO NOTICE of this change AND I wasn’t able to get a refund. Takeaways for everyone: hope you don’t ever have to deal with their customer service and simply get to charge without any problems Update: developers responded, app is still terrible lol dec 7.Version: 6.0.3
✓ Started off wellFirst time I used app was good showed me how much charge etc being used. After that nothing so not very good.Version: 5.91
✓ Worst customer support I’ve ever experiencedUpdate to previous review. This company has both the slowest and most incompetent customer service I’ve ever experienced. I had an issue with them then charging in bulk for my station use which they admitted was a mistake and offered to refund those charges. Two weeks later I was not refunded and sent them an email. They said they would take care of it in the next week. Today they refunded my account balance and moved my card to the ability to use free stations only as punishment it seems. For what, I’m not sure since I didn’t actually ask for the original refund, they offered it. I suppose I should be glad though as many other have had trouble with customer support ever responding and ever getting their account balances refunded. Avoid this app and these stations if at all possible because if you do have an issue you are unlikely to ever get it properly resolved..Version: 5.85
✓ Won’t Let Me Sign UpAfter filling in all the fields to sign up and activating a payment method, an error message appears “Phone verification fields are required”. There are no fields to fill in, so the app won’t let me continue. The Australian website only talks about roof racks, and the phone number goes to an answering service that tells you you are the only person in the queue, but no one ever answers, keeping you on hold on a pay per minute 1300 number. I suspect the company in Australia must have gone into liquidation..Version: 5.87
✓ HopelessAs per all recent reviews. Can not link phone to app and $1 debits made several times whilst trying to negotiate the app. Why has this not been attended to by app developers????.Version: 5.91
✓ Good app for finding charger, just need a few improvements to be greatFor the most part it works well to find charger when I’m traveling. However since I use prius prime, I don’t absolutely need to find charger. It’s mostly just for fun. What makes it worth my time to charge my prius while traveling is if the charging cost is below a threshold. I can find free charger with the filter, but it would be even more useful if I can filter charger that cost below certain amount per kwh. The second problem is that a lot of the time the chargers listed are not accessible to public (for employees or residents only), there should be filter to hide these non public chargers as it is a time waster for the rest of us trying to find usable chargers. So Chargepoint, please add those 2 features..Version: 5.88
✓ Frustrating appIn Nova Scotia and the app is one of the most frustrating app. My wife has Flo app open and gets different results on charger availability and distance to charging stations. Flo is accurate and charge point is not..Version: 5.118.1
✓ All looks quite good but can’t ask a simple question?All I would like to do is ask whether they will update the EV profiles. My car has been out a while but the model listed is 2020. This affects the app’s predictions. There is a bot to answer questions but no option for ‘other’ so no route there. Link for support on app download page gives a 404 so no route there. No other options but to pay to ask which is likely to be expensive. Come on, a simple option to allow a question is surely reasonable?.Version: 5.119.0
✓ Poor Accounting and Technical ExpertiseChargePoint is a shipwreck at the bottom of the river. Their flaws usually surface during high demand period. Drivers set price thresholds/limits not knowing that in most cases ChargePoint system disables/disregards the setting and charges at the highest rate even though they send messages out through the app and email making you believe they are doing as promised. It only becomes apparent during a draught (high electricity demand and high rates) when the river is dry and their shipwreck becomes visible. They have the most arrogant team of engineers and the worst app. You may not notice overcharges during normal days because the price differences are not much. Always, make it a habit to check your total cost by multiplying the total kWh by the advertised rates during the hours you were plugged in. They are bunch of sorry face losers and they will eventually be replaced by a competent company that can really do the job. For now, we are Guinea pigs being abused by a Guinea pig company called ChargePoint. I will never use them again unless they send me an agreement promising not to overcharge again..Version: 5.104
✓ Doesn’t workThey took my $20 and the charging station says my card is only valid at free stations. That’s theft. Poor..Version: 5.117.1
✓ Charge point has left AustraliaCharge point has left Australia - don’t waste your time. Don’t bother..Version: 5.109
✓ App interface needs improvementI primarily use the ChargePoint app to see if a nearby charger is available. I don’t like that the initial view when I open the app is a zoomed-out view of the USA. This is useless. Then after a few seconds, the map zooms in automatically. The automated zoom is disorienting. Just show me my nearby map and a “loading” indicator. You’d think that I could “heart” my frequent charging stations and easily see their status, not using the map, but the “My Spots” list shows that station and then a bunch of other stations in the same row so it’s not clear when my “heart”ed station is available. I would expect instead that My Spots would show just my favorite station with its two stalls clearly shown so I can see if 0/2, 1/2, or 2/2 of the stalls are available. Tapping on a station on the map has the words, “In Use, AC, Free”. You might be tricked into thinking that this station is available for charging, but “free” here refers to the cost, $0. You have to tap on the station again to confirm that both stalls of the station are unavailable. The new tap-to-charge feature is pretty great, thanks for that. Please fix these interface issues because this app is now a critical part of the transportation infrastructure of the United States, for better or worse..Version: 5.94
✓ RechargeTrès souvent en panne.Version: 6.1.1
✓ A scam?Just signed up for the app and requested a free card, and £4.95 was deducted from my credit card via Pay Pal - this system seems like a scam.Version: 5.68
✓ Australian users don’t waste your timeAustralian users don’t waste your time.Version: 5.111.2
✓ Grosse déceptionBonjour, hier j’ai fait une expérience très décevante avec deux de vos bornes de recharge à LaTuque . J’avais pourtant fait toute la séquence indiquée pour activer une recharge rapide sur mon véhicule à partir de l’application téléchargée sur place et payé 20$ via ma carte de crédit pour des crédits de recharge mais je ne suis pas parvenue à charger mon véhicule. J’ai pourtant des frais de 0,75 $. Cette mauvaise expérience avec vos deux bornes de recharge rapide à la gare de LaTuque m’a apporté beaucoup d’inconvénients et du stress. Pouvez-vous m’expliquer ce wui s’est passé pour ne pas que j’arrive à charger ma voiture? Lorraine Beaulieu 819 269 3840.Version: 5.117.1
✓ Payment scheme pretty brokenSo just a fyi, currently for Canadian users you will always automatically get topped up everytime your balance drops below $5. There is no option to change and no option to decline. Essentially this $5 you never get to spend and is stuck there because you will always automatically be charged for more money when it drops below that amount. Pretty ridiculous imo..Version: 6.2.1
✓ App is really trash for home chargerI was trying to setup my home charger. Choosing circuit breaker amperage, and wire type. All good. Setting up WiFi worked well, and then it keeps failing to connect it to my account with unknown error. Really terrible software. Tried several times, and gave up. After wasting an hour or so, I got email that my charger was added. Their server must be busy. Not great, but it worked. Then I found this app is really stupid. I wanted to check the setting was set correctly because I had to cancel the setup at last step because of the error. But this dump app doesn’t tell you the wire type and amperage of the charger in setting screen. This also means I cannot change it any more. So dumb. I can’t believe they have a simple app for years for their core business and it is so stupid. I would return the charger if I could..Version: 5.112.0
✓ Not NZDoes not work in NZ..Version: 5.73
✓ Cannot add payment detailsWon’t let me or my wife add payment details via apple pay or numerous cards. Therefore can’t use charge point..Version: 5.108.2
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