- 86.8LEGITIMACY SCORE
- 88.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
ChargePoint® App Complaints & User Negative Comments 2024
ChargePoint® app received 156 complaints, negative comments and reviews by users. Have you ever had a bad experience using ChargePoint®? Can you share your negative thoughts about chargepoint®?
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ChargePoint® for Negative User Reviews
✓ Couldn’t verify my paymentEither credit card or Apple Pay.Version: 5.109
✓ ShockingDoesn’t pick up charging stations Don’t answer customer service Absolutely shocking.Version: 5.118.1
✓ Check that the cable fitsMade the error of not checking that the cable fits to charge our car. Then found out it doesn’t. Waste of time. Ordering cards was also interesting ordered a second by mistake and there wasn’t a check option in the process to say are you sure! As apps go it’s not bad but you need to read everything carefully. Would be more stars apart from my own errors!.Version: 5.89
✓ UselessWhat is the point of an app that doesn’t let you use Google password manager? I use Chargepoint but have to go to the website since using YOUR suggested password means I can’t remember it. The only app I’ve come across that doesn’t do the most basic thing..Version: 5.113.2
✓ App crashes and won’t openTrying to charge my car, but the charges never take my digital wallet card so I have to use the app. But the app doesn’t open half the time. Yes it’s up to date. Support page didn’t find anything for “app not opening”.Version: 6.4.0
✓ Misleading sales informationI bought this unit based on it having a selectable charge rate. After choosing my installation hardware (breaker size). It fixes my charger to 11kW. My understanding when it was purchased would be that any charge rate up to the max supported by the installation components (wire gauge and breaker size) would be selectable via software. Had I known this is not the case I would have opted for the Grizzly. Is this something that will be selectable in a future update? Nice looking unit with a good user interface..Version: 5.99
✓ Hot trashStupid company asks for ur credit card and address but doesn’t even let u sign up or log in After reading reviews I’m not the only one experiencing this bs I suspect that the company is stealing personal info, do not trust.Version: 5.106.0
✓ Often doesn’t pair with charger(Ignoring how unreliable the ChargePoint charger network is) This app often fails to pair with the chargers resulting in you un-plugging your car and plugging it back in multiple times to see if you can figure out how to make the app talk to the charger. Pro tip: just add your ChargePoint card to apple wallet and present that to the charger. That always works. Don’t bother with using this app at all..Version: 6.3.2
✓ RechargeTrès souvent en panne Réseau non disponible revenez plus tard Etc etc Très très difficile de recevoir un mail de réponse.Version: 6.3.2
✓ Worst customer support I’ve ever experiencedUpdate to previous review. This company has both the slowest and most incompetent customer service I’ve ever experienced. I had an issue with them then charging in bulk for my station use which they admitted was a mistake and offered to refund those charges. Two weeks later I was not refunded and sent them an email. They said they would take care of it in the next week. Today they refunded my account balance and moved my card to the ability to use free stations only as punishment it seems. For what, I’m not sure since I didn’t actually ask for the original refund, they offered it. I suppose I should be glad though as many other have had trouble with customer support ever responding and ever getting their account balances refunded. Avoid this app and these stations if at all possible because if you do have an issue you are unlikely to ever get it properly resolved..Version: 5.85
✓ Auto charge feature cannot be turned offJust be aware that your credit card will automatically be charged every time your account balance drops below $5.00 and there is no way to change this. Support was unhelpful. Eventually I was able to get my balance refunded, however it took almost two hours on the phone. I also found the chargers to be quite slow. Needless to say, I won’t be using charge point chargers in the future..Version: 6.5.0
✓ Not workingI put my phone near the charging station and it told me to double tap on my phone. It didn’t work, even after trying several different stations. I ended up paying by tapping my credit card..Version: 6.0.3
✓ App has stopped workingContinuously asks for login. No access to features & settings … can’t charge. Help Centre mostly unaware of the issue and unable to correct. Supposedly “escalated” support ticket … no follow up after one week. VERY poor effective support or ability to deal with technical issues..Version: 6.1.1
✓ Can’t add payment method, failed to authoriseSign in required but can’t add payment method, tried Apple Pay or CC, the app is rubbish..Version: 5.104
✓ Very useful, but needs better filtersThis app/service shows a lot of promise. I love that I can use my phone/Apple wallet to pay at the chargers. There are two big issues that keep me from giving this more stars: 1. The app doesn’t reliably notify me when chargers become available or when my car has stopped charging. (Although it is getting better) 2. There is no way to filter out chargers that are inside either pay-to-park garages or garages owned by businesses that are providing chargers solely for their weekday employees. Currently, the only way to find out if a charger is actually accessible to the public is to read through user comments, which is very tedious..Version: 5.118.0
✓ Never workedAt Westfield Bondi, I signed up, verified my email and phone number. When it came to payment options I tried 2 different cards with Apple Pay. Neither worked although there was plenty of money in both accounts to pay for charging. This was Monday. Today (Tuesday) when I open the app again to see if it works, I don’t seem to have an account anymore and I have to re-register. What a waste of time..Version: 5.112.0
✓ Not NZDoes not work in NZ..Version: 5.73
✓ Doesn’t register your cardWhen you try and sign up for this you’re generally at a charging station needing to recharge your vehicle, so the fact that it won’t let you finish sign up is excruciating. Poor form..Version: 5.108.2
✓ Worst app I have usedDid not remember my log in after I’d set everything. Saying user not recognised. Won’t connect to apple oat or credit card. Thank God, could be a scam?.Version: 5.105.0
✓ ShadyThe app charges your credit card randomly and there is no way to get your money back. To me this sounds like a scam no matter how legitimate it may look. I used the app on a rental and I am not interested in re-charging with ChargePoint again. Why should I be charged like 20$ for absolutely no reason?!.Version: 6.3.2
✓ Can’t even sign up!It says phone verification fields are required, but the fields don’t exist! It just gets stuck in an onboarding loop reprocessing a $1 payment via Apple Pay..Version: 5.87
✓ My EV not listedMy Kia Soul 2020 First Edition isn’t provided as an option and the 2019 version has different connectors - took me a while to figure out how to configure it properly. Plus no guidance on how to link to Apple maps..Version: 5.83.2
✓ Charge Point in/outside Atlanta, GAThere are man charge point locations in the greater Atlanta area. I’ve recently used them a few times due to ease of access. The actually app is super easy to use, very convenient, and has a user friendly interface. The reason for my review is simple though. It’s just not a viable option in Atlanta. The rates are way to high for it to be Level 1 charging. My vehicle is a BMW i3 and with this type of charging it takes 8+ hours on average to reach a full charge. All of the places I’ve used start off with rates around $1.00/hour and have fee increases up to 5/hour based on the property owner. I just feel like that defeats the purpose of charging on the road if you have to pay such high rates for slow charging. This is my personal opinion though but it’s worth considering if you drive an EV in Atlanta, GA.Version: 5.81
✓ They take your moneyAvoid this, they auto top up from your account and don’t refund the money. I’ve tried to close the account and nothing. Do not give your payment details to these people.Version: 5.116
✓ How to get startedI am having problems signing in The support is non existent : Any email gets a standard boilerplate answer no help at all The Australian help number meant to be 24/ 7 is “we are unavailable - call back later” both day an night Try using PayPal, credit cards and Apple Pay all don’t work. I have an ev but not a Tesla. Have to avoid going to any ChargePoint places and they are most prevalent near me. If you live in Australia have an iPhone and got it to work it’s a miracle..Version: 5.102
✓ App still needs workThey upgraded the app. Naturally it’s worse. There’s this terrible sliding pop-up that tries to tell you what you’re looking at. Problem is, it pops up whether you want it or not, unasked for, and you can’t get rid of it. It covers a large part of the screen. Really awful UI, but at least it’s a great example of what happens when you let the software department go rampant, unlinked from actual usability..Version: 6.0.1
✓ OK but many opportunities for improvementThis app does the job but it takes some work to find the best stations. The filters help do the job. Suggestions: 1) Please make it possible to add photos of stations from the photo library not just the camera. 2) The map view showing stations is not intuitive. Keep the clustered groups together at a higher zoom level. Also, make the pay/free symbols obviously different. Maybe display the $/kWh directly on the map. Maybe a separate display for parking fees since many spots also charge parking with charging or as idle time after a limit. 3) Please update the vehicle list with 2022 vehicles or just phase that part out since most people know how much capacity they have. 4) Please display on the map when a station is splitting a charge between two vehicles as this is quite common. A display in the usage chart of how often both are occupied vs only one would be helpful. 5) How about a metric for station reliability? % chance of in-service or something similar. Reliability is a major issue on the ChargePoint network (and EV stations in general). People just want to know how long it will take to charge and how much it will cost. Thanks and keep up the good work..Version: 5.103
✓ App will not let you logonThe app has not been working for weeks. If you try to log in all you get is an error that “the data Couldn’t be read because it isn’t in the correct format “ if you try to contact chargepoint onthe comanys website the sumision form is broken and will not let you submit an issue..Version: 5.117.1
✓ Massive fail.Unable to accept any kind of payment method. Useless app.Version: 5.110.4
✓ Unable to signup in AustraliaAfter numerous attempts the app doesn’t get past the payment option and does appear to create an account. It very frustrating after many attempts when all we want to do is use the free charging!.Version: 5.109
✓ Payment scheme pretty brokenSo just a fyi, currently for Canadian users you will always automatically get topped up everytime your balance drops below $5. There is no option to change and no option to decline. Essentially this $5 you never get to spend and is stuck there because you will always automatically be charged for more money when it drops below that amount. Pretty ridiculous imo..Version: 6.2.1
✓ AwfulUsed one of these charge points last week whilst away from home. There were 2 pods, 1 was available. I connected to this and used it for all of 4 minutes before it stopped, and I was unable to reconnect as it was incorrectly identifying the pod as still in use. ChargePoint have since taken £30 from my bank account in various instalments and I haven’t authorised this. I’m unable to have this refunded and can’t use it as there are no pod points near me. Had to delete my account as can’t trust that they won’t keep taking money..Version: 6.3.2
✓ Customer Support is uselessI’ve been trying for over 3 weeks to be able to add my new 2024 Kona EV Limited to my account. However, the seoo-down list for model year doesn’t go past 2021. The drop-down list for the color of my car is also wrong. I’ve submitted service requests through their web page and no response other than a ticket has been opened. I also called their support number and the CS agent took my information and opened a ticket and said she would see if their software team could enter the car information for me. So far, no good. I would to think what kind of service I would get if I was stuck at one of their chargers that wouldn’t connect to my car. Hyundai even recommends ChargePoint chargers for home installation and i have one. The charger seems to work in spite of not being able to enter the correct information for my new EV..Version: 6.3.2
✓ PaymentAlways take payment in advance, why my apps no selection option for pay as you go, ridiculous👎.Version: 6.0.3
✓ A dodgy appThey have many charging points on the app but I don’t see why they charge you £30 every time you charge rather than the actual amount that you spent..Version: 5.96
✓ Unresponsive Customer ServiceI recently changed back to a non EV car. Since ChargePoint holds a deposit for when you use their service, I emailed no less than 5 times for that money to be returned. Three months later, I am still waiting for even an acknowledgement of my email. Called today, because I have very little time to physically call to wait over 20 minutes on hold. Still waiting after speaking to someone in their customer service ( clearly from out of the country) to get my money returned. Since their charging stations are glitchy and customer service is poor, I will not be returning when I purchase an EV again. Many other services that have better service, in my experience. When I was using their service, they changed their policies almost monthly. Rarely those changes benefited customers..Version: 5.83.2
✓ Over chargedI charged my etron at private location of ChargePoint. They charged me kilowatts to charge as well as parking! It says .25 cents per kilowatts and .30 cents for parking. I didn’t understand till I was charged $60 for and hour and half charge. It said fully charged but it wasn’t! I had heat and everything off to see if it’s full. Just little over 200miles it gave. I did another charge another time and again I was charged $40. I than tried Evgo at Walmart and same situation with same milages and no parking cost only cost me $15!! Full charged! I went again Walmart another time and it cost $9! So I have no clue if ChargePoint that’s placed on private business property is overcharging or what but I think with evgo prices, ChargePoint is way overpriced! I gave two stars because I was able to get alerts on Car charge status. ChargePoint needs to limit how their vendors are misusing their equipment and set guidelines on how much they can charge extra. These charges are ridiculous..Version: 5.92
✓ UselessConstant notifications. No route planning. Poor user experience. Abysmal signup process. Keyboard blocks the input fields. Poorly coded..Version: 5.81
✓ UselessAfter struggling to download this app in a multi storey car park and going through the overly complex registration process it didn’t even work, followed al the instructions and nothing happened. Gave up after about 20 minutes of standing by the car.Version: 5.105.1
✓ Latest App Update Changed Charging ScheduleWe have had the ChargePoint home charger for 3 years or so and for the most part it works as intended. However, we prefer to take advantage of our electric company’s reduced KWH rates during the super off peak hours. Periodically, we notice that the vehicle starts charging during peak hours. When we go into the schedule on the app we discover that the charging hours are no longer aligned with our provider’s time of use rates. It takes considerable time and effort to correct the situation and find the appropriate energy tier/schedule (the schedule we wind up choosing to align with the times is not our actual rate plan that we have chosen with our provider). These charging schedule changes seem to align with firmware updates on the app. To summarize, it is best for us to charge midnight-6:00 am and when we select the corresponding rate plan on the app, it schedules us to charge at other times which are significantly more expensive. After manually choosing a rate plan that aligns with our actual TOU schedule it will randomly change and go to another schedule..Version: 6.4.2
✓ HopelessAs per all recent reviews. Can not link phone to app and $1 debits made several times whilst trying to negotiate the app. Why has this not been attended to by app developers????.Version: 5.91
✓ Made easy! Oh sarcasm I get itAn hour at the charging station that’s free power but account needs an account which needs a CC. I’ve tried 2 credit cards, 2 debit cards & a corporate credit card & all are supposedly rejected by my banks. BS!.Version: 5.110.1
✓ Stopped workingApp just refuses to stay logged in and will not show charging network. Pretty useless at the moment. Tried wiping and re installed number of times to no avail. Will shortly have to give up with it and look for an alternative.Version: 6.1.1
✓ Tried to charge to no availWon’t take card payment, so frustrating, needed to charge!.Version: 5.103
✓ Lot of bugs! Horrible user experience.The app has a lot of bugs. The most annoying ones has to do with waitlist. - sometimes if you “Accept” your turn, the app will not register it. And then get into a state where Accepting your turn never works and the only way you can get out of it is to “Leave Waitlist”, which puts you back at the end of the list. - If you get assigned a bad or broken charger, and if you accept it and try to charge, you’re done! There is no way to report issues after you’ve started charging. And of course, the only resolution is to get back at the the of the long waitlist. The way I see it ChargePoint is complacent and just waiting to get replaced by a company that cares about customer experience. When a company finds success and just take it for granted and stop caring, its days are numbered..Version: 6.5.0
✓ BrisylTried to contact via phone / on the ap . It can’t be done unless I’m having charging problems. I wanted details on your charges and why they are different to the credit card ..Version: 5.105.2
✓ Charging SpeedThe rate is good, however the KW is very slow. Other than that it’s a great App to navigate through..Version: 6.1.1
✓ Speak White only to B.C.Si vous êtes au Québec,la moindre des choses est d’offrir un service en FRANÇAIS..Version: 6.4.2
✓ Can’t create accountUnable to create account as app and web page come up with message “Phone verification fields are required “ and no phone fields are available. Not able to contact anyone in support..Version: 5.104
✓ Account IssuesCan’t get an account setup due to an issue with the payments. Tried multiple times and still failed with no error messages other than “Payment Failed”..Version: 5.75
✓ GIVE MY MONEY BACK!Canceled my account with balance, app said the balance will be refunded to the original payment. Never received, contacted the customer service over a year now still not give my money back. Trash company.Version: 6.3.2
✓ Missing EVI went to use the app at a Chargepoint in Otford Kent but the Jaguar F-Pace P400e PHEV is not listed, nor was the similarly specified Range Rover Velar PHEV so was unable, as far as I can see, to use the facility..Version: 6.3.1
✓ App is really trash for home chargerI was trying to setup my home charger. Choosing circuit breaker amperage, and wire type. All good. Setting up WiFi worked well, and then it keeps failing to connect it to my account with unknown error. Really terrible software. Tried several times, and gave up. After wasting an hour or so, I got email that my charger was added. Their server must be busy. Not great, but it worked. Then I found this app is really stupid. I wanted to check the setting was set correctly because I had to cancel the setup at last step because of the error. But this dump app doesn’t tell you the wire type and amperage of the charger in setting screen. This also means I cannot change it any more. So dumb. I can’t believe they have a simple app for years for their core business and it is so stupid. I would return the charger if I could..Version: 5.112.0
✓ Terrible supportWorked great with my ChargePoint Home Flex (CHP50) for about 5 months, then one day I couldn’t log in and called support. They had me delete the app and reinstall with no change, then turn off the circuit breaker and still didn’t fix it. I was then told to give them a couple days to fix it and they would get back with me. They never did so I called back and they had me go through all the steps still with no change. I suggested deleting my account and I would open a new account. This finally allowed me to login and see my charger, but now I was unable to change any settings, since they are all grayed out. They finally fixed my login problem with my original account and removed my second one, but still unable to change any settings. I called again and talked to a supervisor and was told to give them a couple weeks and they would get back with me when it’s fixed. They haven’t gotten back with me and it’s still not fixed and going on about 3 months now. One of the worst support I’ve ever had from a company that claims to have the best home charging system and charges a premium price. I should have gotten the Juice Box!!!.Version: 5.118.0
✓ No ability to see station costsApp desperately the function to display charging point costs. Even if it uses the same concept as the petrol prices app where users can input the latest cost when they use a point..Version: 5.74.4
✓ Will take large sums after 1 monthApp is ok. However, ChargePoint will take your average monthly use (after 1 month of use) and automatically deduct your credit card for a month in advance. Known as the replenishment terms. Shocking outsourced customer service, sadly, they do not listen..Version: 5.113.2
✓ Useless App Scheduling never worksScheduling on my home ev charging point does not work. Never starts to charge at start time so defeats the object trying to charge at off peak. No option to select which utility plan I am on either. When manually charge through the app it continues to send power when battery at 100% ChargePoint customer services say this is not possible even though proof has been sent. More hassle than it’s worth but have no choice to use it as it’s a work vehicle!.Version: 6.1
✓ Don’t do it, avoid this appI charged my car for £5.10, they withdrew £10 from my bank, then the next day they withdrew a further £10 for no apparent reason..Version: 6.4.1
✓ Easy to use, lacks features and abilitiesOur home chargers were easy to set up and they are easy to use. But this review is about the app, not the chargers. The app is fine when using at a public charger. However, the app only gets 3 stars from because it lacks two important features for my home chargers: 1) We are a two EV household and have two homes with a charger in each. The App won’t allow more than one home charger per account, so we have to have different accounts for each home, which just seems silly in 2023. Constantly logging into one and out of another every weekend. 2) I’d also like to be able to see how many amps my charger is pulling during the charging period, which is a feature other home charger apps offer (and their hardware costs a little less). Feedback on the charging overall is just a little basic..Version: 5.109
✓ Convenient and frustratingThe app works pretty well and I have had few issues with it. I actually rather like it. The growing network of charging stations is good but too many broken stations or disabled stations make this network unreliable. I don’t plan any trips where charging with ChargePoint is essential because I have had as many failed charging experiences as successful ones. I typically plan my trips around charging at home or the Tesla network (which is incredible). I’ll take advantage of the ChargePoint chargers on occasion if conveniently located at my destination and consider it a bonus if it works. They do have the advantage of lots of free charging which is great! As a result the $10 block of credit I purchased a year ago is mostly unused..Version: 5.74.4
✓ Never worksDon’t know how many stations I have tried that this is supposedly good for but the card always gets rejected..Version: 5.82
✓ Relevés mensuelDepuis mai2023 il ne semble plus y avoir d’enregistrement.Version: 6.2.1
✓ Really do not bother.It does not work in the UK. The link between the charge point and the app is not synced. The charger can say you are charging and the app tell you it isn’t. Repeatedly. The ‘Helpdesk’ don’t answer for a long time then tell you to raise it with the place where the Charger is. Gave up altogether. Multiple people with the same issue. What can’t I just pay with a tap from a card or a phone? Mad process..Version: 5.118.1
✓ Customer service refuses to situate my problem.When ChargePoint works I cannot deny that it is a standard charging network and it does the job. Customer service on the other hand would get a -10! 1/5 stars will have to do though. I have translated the problem to them at least 30 times and I’ve spent countless hours on the phone trying to get it fixed, but still nothing. They expect me to play middle man between them and the office in my building even though I have told them what the problem is over and over. Eventually I had to start calling them and going through a 30 minute interrogation to start my charge remotely until one day some lady with an attitude said they would no longer be able to remotely start my charge and that I needed to speak to the office and have them fix it.. idiots! I’ve told you the problem 37 thousand times. You do your job and fix it. They never respond to emails either. 🥳.Version: 5.85
✓ Charge point has left AustraliaCharge point has left Australia - don’t waste your time. Don’t bother..Version: 5.109
✓ Don’t botherOne of the reasons I wouldn’t bother with an EV An App that tries to force you into setting an account up. I had an EV as a courtesy car and tried to use a ChargePoint. Once it has you for an account it started to ‘Auto-top up’ from my credit card. After speaking to someone on the phone it’s the usual “I’m sorry Sir we can’t stop this” in an annoying and over apologetic way. Essentially making out I was stupid. The App is a data capture scam and they will freely take money from you once you set up. Tip one - Don’t buy EV Tip Two - Don’t use this App or Charge Point Zero Stars for this scammers App.Version: 6.5.0
✓ Doesn’t workCan’t register.Version: 5.109
✓ Doesn’t work from iOS.Contactless option is not working on latest iOS, have to use a physical card all the time..Version: 5.103
✓ Sign up is a failNot user friendly, spent way too long trying to get to get the payment to work, came up with some error with no guidance as to how to fix. Last was that I had too many attempts..Version: 5.98.1
✓ Payment System is not acceptableArbitrarily taking £30 from my account when my balance goes below £5 is unacceptable. Is it so difficult to do what other charging points do and just charge the balance of the energy used at that time?.Version: 5.100
✓ Auto reload scamWill charge your card without consent when balance is too low. Can’t seem to be refunded..Version: 6.4.1
✓ App interface needs improvementI primarily use the ChargePoint app to see if a nearby charger is available. I don’t like that the initial view when I open the app is a zoomed-out view of the USA. This is useless. Then after a few seconds, the map zooms in automatically. The automated zoom is disorienting. Just show me my nearby map and a “loading” indicator. You’d think that I could “heart” my frequent charging stations and easily see their status, not using the map, but the “My Spots” list shows that station and then a bunch of other stations in the same row so it’s not clear when my “heart”ed station is available. I would expect instead that My Spots would show just my favorite station with its two stalls clearly shown so I can see if 0/2, 1/2, or 2/2 of the stalls are available. Tapping on a station on the map has the words, “In Use, AC, Free”. You might be tricked into thinking that this station is available for charging, but “free” here refers to the cost, $0. You have to tap on the station again to confirm that both stalls of the station are unavailable. The new tap-to-charge feature is pretty great, thanks for that. Please fix these interface issues because this app is now a critical part of the transportation infrastructure of the United States, for better or worse..Version: 5.94
✓ App is okay - serves its functionThe app itself feels a little dated and represent the company itself. Oddly enough, the company setting up chargers for the next up and coming tech has some of the worst infrastructure. Consistently broken chargers, terrible customer service. I’ll still use these chargers because they’re better than nothing and that’s about it. They are barely implementing “pay as you go” after working off a reload model. I just got charged 40 without notice in this format when it’s only been 10/20 buck every time before. There was NO NOTICE of this change AND I wasn’t able to get a refund. Takeaways for everyone: hope you don’t ever have to deal with their customer service and simply get to charge without any problems Update: developers responded, app is still terrible lol dec 7.Version: 6.0.3
✓ NFC brings up apple wallet credit cardsBrutal.Version: 6.0.3
✓ Terrible app - I’ve been debited twice and it keeps asking for phone verificationOf course it takes you straight to the payment screen to take the $1.00 charge (which it debits) then asks for “phone verification” however no prior input screen asks for a phone number, so this is stupidly confusing..Version: 5.87
✓ Buyer BewareThe app basically works, but if you are going to use charge stations that are not free, be aware that this app is essentially just a payment conduit to the charge station owner, and there seems to be basically no customer support. Start up a session and for some reason your car won’t negotiate a connection with the charger and you draw 0 kWh? Guess what, you still pay the minimum fee. Fill out ChargePoint support form and you’ll get a “FAQ” reply and zero follow-up. There went $2 wasted. Also, as others have pointed out, ChargePoint pre-charges your card in increments of at least $10. What happens if you don’t use another ChargePoint station and you still have $9 balance in your account? Ah, it’s back to that non-responsive customer service….Version: 5.41.1
✓ Features not workingMy location in the map is set when I open the app, then doesn’t change. After driving somewhere and then looking for chargers near me, the results are for where I was earlier. The “NotifyMe” feature is never available, so I can’t rely on the app to tell me when chargers become available..Version: 6.2.1
✓ Apps Error!!!There is no charging activity found on apps It has been error in early March!!!!.Version: 5.60
✓ Horribly user unfriendlyI’ve owned my electric car for 18 months now. I have failed to succeed in using ChargePoint for 18 consecutive months at four different charging stations. The first time I tried to use it the charger got locked onto my car while I had guests waiting for me at home. (Evidently the answer is to lock and unlock your door three times. Was I supposed to intuit this? Charge Point is not a reliable strategy for electric charging Electric vehicles there is nothing accessible or intuitive whatsoever about the service. It should be so simple. It should be as easy as putting gas in a car. ChargePoint involves so many logins and steps without any direction whatsoever. It’s so vexing. I’ve had to remove the app from my phone several times because it hijacked the entire iOS system I hope a competitor comes out soon.Version: 5.102.2
✓ My review keeps disappearing?...Best to read reviews on plugshare. Most in Melbourne, where I live, stations are not available on live feed of the app and website also. Sim chip in stations not paid up or operational? So can’t see the charge state or start stop the station. And in activity feed on plugshare, most people have little favourable to speak of of chargepoint’s customer service... Hit and miss in Australia is my guess with so few EV’s available here due to high pricing and import taxes. Sad reality of having no local vehicle option now or in the foreseeable future.. but I digress.Version: 5.37.2
✓ Incomplete listingsThe map doesn’t show all available charge locations in my area. I haven’t yet found one app that actually lists every station. Does have a better filter UI than most others. 🤷♀️.Version: 6.0.1
✓ Needs Updating with new EV releases.Nissan Ariya not yet available when selecting your car. I’m guessing there’s probably a few other new models not yet available on the app..Version: 5.102.2
✓ Wayne (PerSeuS67)Good on the whole but have had a couple of issues re when my I-Phone 11 did a software upgrded and more recently when I upgraded the phone to the I-Phone 15. Also management of the pre payment could be better and given we pre pay the tariffs should be closer to the fees sites charge those with OVO or others!.Version: 6.3.2
✓ App won’t openJust downloaded the app and now it won’t open..Version: 6.4.0
✓ Plug get stockFirst time used the charge point , plug get stock and could not help me regarding of it..Version: 6.4.2
✓ Apple Pay setup doesn’t workNo matter what I try or which credit/debit card I choose to use with, the Apple Pay set up always fail. Please fix.Version: 5.105.0
✓ BEVs will never take off at this rateThe future of BEVs in Australia looks bleak if this is how charge service providers treat their prospective customers. This app is rubbish. Support is rubbish. Cannot sign up with same payment authorisation issue as everyone else has experienced. Don’t waste your valuable time on this terrible app..Version: 5.100
✓ Costs not clearly flaggedWhen I downloaded app it didn’t say it would automatically take £10 on account and automatically top up in future when balance goes below £5. I have spent more than I intended and can’t get my money back now!.Version: 5.97
✓ Needs updatingI’m overall happy with this app though it is very annoying that it is now June and it will not allow me to identify my Tesla EV as the 2021 version. The 2021 EV has greater ‘range’ than the 2020 version which means that the percentage charge calculation, for example, is wrong. Please, let’s have an update!.Version: 5.79.1
✓ Poor!!!!!Take extra money out of your account to continually top up your account. Meaning this lot will always have your cash. It will just be sat there. You cannot change in settings or seem to get a refund. It should be pay for what you use….. not take £20 out of your account if you want to charge up £3 worth of electric..Version: 5.97
✓ Equipment failure, company won’t credit meEquipment failure, company won’t credit me because I used a third party app, I was affraid my car catches on fire because I couldn’t stop the charger.Version: 6.3.2
✓ ProblemsThe app does not allow me to register. No one answers the 24/7 phone, no one replies to emails. ChargePoint chargers are everywhere but they cannot be used. Totally useless..Version: 5.97
✓ Needs workI am charging my car with public stations more often now and it took me a while to get used to it. When you hold the phone to a charging unit nothing happens. Why, because you need to have the app running as well. After the communions between the app and the charger happens you still have to double push the right button on your phone to start. In the app there is an option to have a picture of the charging unit. If I am able to upload a picture that I already took that will be great. However, you need to take a picture with the app. There is no option to use a picture that you took earlier or with another camera and upload that. Not related to the app but customer support is a joke. For the longest time now I am trying to add a MasterCard as payment to my account. This is not possible only Visa and PayPal are valid payments..Version: 5.85
✓ Minimum top upThe app and charge works fine, however I am not happy about how much I have been charged and there is no way to control this. £10 was automatically taken, I charged my car for £6 which took me under £5 of credit, this triggered another £10 top up. I rarely use these chargers and now have £14 credit sat in the account which I will probably never use and I cannot get a refund..Version: 6.1.1
✓ Money Taken Without ApprovalEvery time you go under £10 they take another £10 without approval from you. I’ve sent 6 requests to delete my account and send my money back, it has been 6 months nobody has gotten in touch. Not a pay as you use they always take money to make sure you go back to spent it in their business..Version: 6.1.1
✓ No Way to startSign in - No Credit Card - No PayPal - No Everyone standing and no charging Rubbish.Version: 5.110.4
✓ Money grabbing appRefusing multiple attempts to close account and refund money as I no longer need this app. Topping up balance automatically in advance when it drops below £10 without way of opting out within the app, hundreds of GBP straight to their bank account. you never know how much exactly. I was driving a lot and charging every day. Everything to make it more convenient… for them. Keeping people’s money so their balance sheet is always stays positive. To the developers: if you designed “delete account “ button make sure there is someone who’s actually taking action and reacts promptly. After all you have my money which you have no rights to keep longer than you “need” them..Version: 6.0.3
✓ BrokenUnable to assign a payment method. Australian site / app are broken.Version: 5.101.1
✓ App not working after updateUpdated tonight and now app will not open...Version: 6.4.0
✓ Doesn’t workI tried to use the charger at my local hospital yesterday, and I select pay with Apple Pay, and nothing happens. Poorly written app made by and for engineers and not tested by real people..Version: 6.0.3
✓ USELESSABSOLUTELY USELESS. Went to sign up on the app, no payment details work, tried multiple payment methods (CC, Apple Pay, etc) the app says to contact support. Click contact, Error 404 page doesn’t exist! Ended up driving over to a Tesla charger which worked perfectly..Version: 5.109
✓ Broken Apo since recent updateThe App was working perfectly but now it’s broken and won’t even open the app anymore since it’s most recent update. I have no idea now how much credit is on my account or the status of the charge or cost. Great stuff 👍🏻.Version: 6.4.0
✓ App doesn’t workI would give 0 stars if possible. I was really low and tried to sign up but the app keeps telling me that my payment fails. I tried multiple cards as well as apple pay none of which worked. Customer service can’t be contacted either. Terrible experience..Version: 5.108.2
✓ Doesn’t charge at any of multiple locations. No explanation given.I’ve tried a few different charge point charge stations and none of them have charged. No explanation is given other than the charger keeps telling me to add the app on my phone even though I already have the app on my phone. Then I keep getting notifications on my charge point app that my car isn’t charging with no explanation about what to do. Perhaps I don’t have the right permit to use the stations I’m at because I don’t work there, or there’s something I need to do on my Tesla, or something else. Besides why do I have to have an app to use the charger anyway? I should b able to just swipe a credit card and charge..Version: 6.2.0
✓ Wait list notification NOT workingPlease fix asap!.Version: 6.4.2
✓ Poor connectionOngoing issues with connectivity.Version: 6.0.1
✓ ChargePoint chargers are among the slowest and least reliableChargePoint’s business model, where they don’t own the stations but sell the hardware and act as a payment processor, results in incentives that don’t work in the customers favor. They keep a balance in your account automatically for no reason since it’s tied to a credit card, other than to earn the interest on the money. They also have zero control over the hardware and so it is the least reliable of any charging network. In addition, they are the slowest chargers, since their business model works best off of volume but not quality they can’t furnish upgrades and I’m sure it’s easier to sell cheaper and easier to install chargers to commercial customers. I only use it because my office park has them but I hope they go a different direction for their expansion..Version: 5.53
✓ Won’t Let Me Sign UpAfter filling in all the fields to sign up and activating a payment method, an error message appears “Phone verification fields are required”. There are no fields to fill in, so the app won’t let me continue. The Australian website only talks about roof racks, and the phone number goes to an answering service that tells you you are the only person in the queue, but no one ever answers, keeping you on hold on a pay per minute 1300 number. I suspect the company in Australia must have gone into liquidation..Version: 5.87
✓ Can’t connect to appBought a car in California and had to drive it back home to Nevada. On my road trip I downloaded ChargePoint and it would never connect. Once I got home and was on Wi-Fi it’s still doing the same thing…will not connect. Luckily I had my work phone with me and was able to download it to that phone. Can’t figure out why it won’t connect. Also the first time I used ChargePoint to charge I had no issues. The second time I used it I had to go to three different machines and I just couldn’t get a connection…I just kept getting an error message. I finally called customer service because I saw a review on the station from another user that said they had to call customer service as well. Once I called customer service I was able to speak to somebody within a minute and they were super helpful and connected me to the charger..Version: 5.86.3
✓ Fine, but needs important improvementsChargePoint has been one of the better EV charging services and apps. For the most part it works pretty well in terms of an app to locates chargers and charge your EV. It tells you when stations are available, which is nice. However, it needs tighter management of its points of presence. For example, ChargePoint allows a provider to restrict access to a charger where it’s not open or accessible to the public but many providers seem too lazy to use it. The result is that the app shows you all sorts of chargers that you can’t get to and use. At the very least, the app should allow for users to denote that the charger is not actually publicly accessible. It would also be nice if ChargePoint chargers just recognized your vehicle and charged you so you wouldn’t ALWAYS need the phone but many of their chargers must be unlocked via the app..Version: 6.1.1
✓ Horrible AppCan’t sign up. “Digital Payment Authorisation failed”. Doesn’t matter what I try..Version: 5.110.1
✓ Wont let me sign upCompleted all fields, tried to link ApplePay but payment failed. Multiple attempts; same result so I gave up. No problems with ApplePay for any other app including several ev charging apps..Version: 5.110
✓ Can’t easily find the spot to charge and connect to a machineCan’t find within the app easily where to actually connect. Should be more user-friendly.Version: 5.77
✓ Sporadic chargingSo let me start by saying, I have had my charger 10 months. The first 6 months were great. Then things started happening. I have a 2022 Hyndai Ioniq5. I have no issues charging until I try and charge at home. The last 4 months have been a struggle with this charger. I plug in, it starts charging and 20 minutes later kicks off. I thought it was my car at first but I have used a lot of other others since this began and had no issue. I have had to use other charges cause my home charger hasn’t been reliably charging the car. I believe this is a software issue. I have no issues using Ev go or blink chargers. These issues have been going on since April. I can look back before that at my charge history and see no issues. I know I can’t be the only one having these issues. I have contacted the ChargePoint and been sent a new charger but it too is doing the same exact thing. It is not charging consistently and kicks off after beginning a charge. Not sure what to do now with this charger. Update it was a software issue. It has been replaced by charge point and it’s all fine. Would use again..Version: 6.3.2
✓ Hey everyone, it’s 2010! Let’s make ‘a’ App!I haven’t even finished downloading this app and I know it’s going to be a load of rubbish. Typical, get to an Instavolt charger and oh, you need the ChargePoint app to operate it. Come on, it’s 2021, give us contactless payments from a standard bank card. Or even just let us scan our bank card online rather than an app. Faff, faff, faff. Nobody wants to sit here waiting for an app to download which by the way seems like it’s about 5million Gigs worth. Lucky I have 1 bar of 4G and just about enough data left to download it. Sorry chargepoint, I understand this is your business and you’re making a change etc, but you’re just a barrier to more people adopting this stuff, this is why youtubers and reviewers and newspapers say electric cars are a faff. By this point in writing, the app has downloaded and I’m greeted by a well put together map, that loads quickly (credit where it’s due) but oh what’s this? I have to make an account, and if I don’t, I pay a transaction fee. Oh and by the way, please agree to this vast about of terms and conditions so if anything breaks it’s not our fault and you’re to blame for everything, including but not limited to: global warming and the Coronavirus. Yours Sincerely, A person who is now going to get home 25 minutes later than they should have..Version: 5.86.3
✓ Pathetic excuse for a companyIf you won’t support the Australian market please disable the sign up page. Thank you kindly for wasting hours of my time..Version: 5.108.1
✓ Lots of Potential, Meh ExecutionI use the ChargePoint app mostly to support my ChargePoint Home Flex L2 EVSE at my home. While the app is decent, it has seen few functionality enhancements in the last year, and there are a couple features it should have by now: 1- Ability to schedule more than a single “weekday” and single “weekend” on/off. At minimum it should support specific days and multiple on/off events per day. In our world of hybrid and non-9-to-5 work schedules, this limitation is baffling. 2- More analytics and ability to look into charging sessions and curves. My VW ID.4 has some issues of its own with regards to scheduled charging, and it would be so helpful to drill into the line chart or look at underlying details. Clearly the data is being captured, so please let us see it! In terms of support for public ChargePoint charging stations, it is all still a bit finicky — but such is the state of electric vehicle charging everywhere. I wish things would just work, like our experience with getting gasoline, but I am sure eventually it will. Lots of complexities here, most of which are not on ChargePoint. My earlier commentary on the Home Flex items, however, are entirely ChargePoint’s responsibility..Version: 5.91
✓ Cannot add payment detailsWon’t let me or my wife add payment details via apple pay or numerous cards. Therefore can’t use charge point..Version: 5.108.2
✓ Worst experience with an appBought the charging station 3 years ago and have been waiting to use the app but even with calling the help line they refuse to update the app so i can use it. If you want this for a home charger don't waist your time..Version: 5.47.1
✓ Intermittently worksNice set of features but often doesn’t work. If I stop charging then resume, it will act as being used yet will record no charge nor actually charge the car, but trying to charge again will produce a message that station is being used. Also, if I start the charge from the Tesla app, this app doesn’t record how much has charged which then doesn’t allow me to claim back my electric bill from company..Version: 5.86.3
✓ Absolute rubbishRubbish app. You’d think they’d actually want business, but 6 credit cards (all of which work fine elsewhere) failed. If your charging stations require charge point…my apologies..Version: 5.111
✓ Introduce Pay as you Go immediatelyThey have pay as you go in the US, why can’t we have it here? I have credit if £100 in my account despite a charge never costing more than £30. Stop taking my money and holding it - introduce pay as you go..Version: 6.1.1
✓ Lost ability to change amperageMy outlet had a full 50 amperage circuit yet I can no longer modify nor see what amperage it is set at. During a winter storm I was having charging issues (not tripping the circuit) and I had wanted to see if dropping the current helped in some way but I can’t even attempt to see if a lower amperage helps in this weird situation. I thus currently can’t charge the car because it terminates the charging cycle about 10 seconds after it initiates. Very frustrating as I’m currently unable to use the charger and they took away the one feature I could have used to try and workaround the charging issue. Again, the circuit isn’t tripping but whether the issue is the electricity provider, chargepoint homeflex hardware, or car there is zero information provided by the app/charger and the car to explain what is going wrong..Version: 5.109
✓ One of the worst apps aroundI wouldn’t recommend this to my worst enemy.Version: 5.102.1
✓ They take $10 from youThey take $10 from you to “replenish” your account without you agreeing to it or without you spending it. It’s ridiculous..Version: 6.2.1
✓ Said free but notWay more expensive than Tesla supercharge $4 takes 90mins only 48km.Version: 6.2.1
✓ Features removedUpdate: They still have not brought back the “flex” feature to the Home Flex charger. In order to change amp settings you have to remove the charger from your account and then add it back. It is so infuriating when it was touted as a feature initially and then they removed it. Would have bought a much cheaper charger. I do not recommend this company. Purchased a home flex to be able to change amperage when desired. Usually want to charge at 32A but wanted the ability to increase the charger to 48A if I needed the car sooner. Got the Home Flex set up and discovered the newest update removed the flexibility to change the amperage on the fly on the “Flex”. It’s especially annoying for people with solar panels who might want to adjust the amperage to not exceed their production.Version: 5.118.0
✓ All looks quite good but can’t ask a simple question?All I would like to do is ask whether they will update the EV profiles. My car has been out a while but the model listed is 2020. This affects the app’s predictions. There is a bot to answer questions but no option for ‘other’ so no route there. Link for support on app download page gives a 404 so no route there. No other options but to pay to ask which is likely to be expensive. Come on, a simple option to allow a question is surely reasonable?.Version: 5.119.0
✓ Poor Accounting and Technical ExpertiseChargePoint is a shipwreck at the bottom of the river. Their flaws usually surface during high demand period. Drivers set price thresholds/limits not knowing that in most cases ChargePoint system disables/disregards the setting and charges at the highest rate even though they send messages out through the app and email making you believe they are doing as promised. It only becomes apparent during a draught (high electricity demand and high rates) when the river is dry and their shipwreck becomes visible. They have the most arrogant team of engineers and the worst app. You may not notice overcharges during normal days because the price differences are not much. Always, make it a habit to check your total cost by multiplying the total kWh by the advertised rates during the hours you were plugged in. They are bunch of sorry face losers and they will eventually be replaced by a competent company that can really do the job. For now, we are Guinea pigs being abused by a Guinea pig company called ChargePoint. I will never use them again unless they send me an agreement promising not to overcharge again..Version: 5.104
✓ Can’t sign upCan’t sign up and can’t pay with Apple Pay or credit card..Version: 5.105.2
✓ Unethical Money Grabbers akin to ScammersThere is no way to prevent ChargePoint from “autoloading” money into your account and there’s no way to refund YOUR OWN MONEY BACK INTO YOUR OWN BANK ACCOUNT without deleting your ChargePoint account. Unfortunately my work place only has charge point chargers so I’m forced to use them - although I’m very tempted to delete my account and just stop altogether because I’m so enraged by ChargePoint’s autoload policy. It’s not your money to just take whenever you feel like. Create an option to load a user defined amount when funds drop below a limit AND create a way for the user to be reimbursed for money you’ve taken. I should not have to keep £25 in your account for a £3 charging session. With the cost of living and interest rates that’s money that I need and I’m losing interest on. And I shouldn’t have to completely delete my account to have my money returned to me. If this isn’t resolved I WILL make it my life’s mission to have you removed from my work site and bring in an ethical company in your place..Version: 6.5.0
✓ Can’t login to my accountI can’t login to my account after the latest update.Version: 6.1.1
✓ Push notifications not workingApp used to send push notification to notify if a charging station becomes available but it stopped doing that. All my settings were correct to allow notifications to be sent to my device. This is very inconvenient, please fix it.Version: 6.4.2
✓ What a nightmare!Driving around for 8 days to attempt to find a station. Finally get there and my main card breaks and won’t work without internet. Like how hard is it to just tap with a credit card?! Use my partner’s phone and get the password wrong and it locks me out of the account for 30 minutes. I’ve just waited an hour for this space to come available (because every station has half broken!) and now I still can’t charge up because of this useless app!.Version: 6.3.1
✓ Poor serviceI downloaded the app so that I could charge my daughters car which I only did once and paid £10 and the cost of the charge was deducted from this however once you have less than £5 credit your account is automatically topped up with £10 , I then cancelled my account and cannot get my money refunded , customer service is poor..Version: 5.104
✓ Overpriced rates!!I charge my car at electric circuit for 1/hr but charging points have rates that go up to 10/hr i find it overpriced!! They charged me 7.50 for an hour and a half!! I usual pay this amount for a full charge not 10%!!.Version: 6.1.1
✓ Customer service is non existentTried to contact customer service due to $157 idle fee charge from the charge point charger installed in the private parking garage of the apartments I live in. First time the customer service rep dropped the call after a minute, second time they dropped the call immediately. Their idling fees are predatory. My apartment building has 2 communal charge point chargers and majority of EV owners have their own individual charging spots so the communal chargers are rarely used. Mistakes happen when charging takes 10 hours. It’s easy to fall asleep before charging finishes and forget to move the car overnight. Nobody is trying to charge in the middle of the night so it isn’t blocking anyone. A $20 or $30 fee I understand but $157 is absolutely predatory. I’ll be sure to let the property management company know how I feel about charge point..Version: 6.3.2
✓ They pulled out of Western AustraliaDon’t know why they not operating in WA charge units are still there only one operational at the moment???.Version: 5.77
✓ Good app for finding charger, just need a few improvements to be greatFor the most part it works well to find charger when I’m traveling. However since I use prius prime, I don’t absolutely need to find charger. It’s mostly just for fun. What makes it worth my time to charge my prius while traveling is if the charging cost is below a threshold. I can find free charger with the filter, but it would be even more useful if I can filter charger that cost below certain amount per kwh. The second problem is that a lot of the time the chargers listed are not accessible to public (for employees or residents only), there should be filter to hide these non public chargers as it is a time waster for the rest of us trying to find usable chargers. So Chargepoint, please add those 2 features..Version: 5.88
✓ Australian users don’t waste your timeAustralian users don’t waste your time.Version: 5.111.2
✓ Cannot sign inApp doesn’t work and doesn’t allow you to sign up or log in. Tried to add card details, nothing works and doesn’t allow me to continue. Useless if I cannot charge my car. What a joke of an app! The 1300 number also has no one answering, sounds more like a spam call going to a unanswered message..Version: 5.96
✓ No longer works in AustraliaAttempting to sign up. Doesn’t accept any payment methods. Left with no way to actually use the charger. Charge point seems to have given up on Australian market..Version: 5.105.0
✓ Won’t allow sign upTried 3 different payment methods including apple pay. None worked. Evidently the provider doesn’t want Australian business?.Version: 5.109
✓ Poor at bestApp claims my vehicle doesn’t support DC fast charging, when it does. Information about charging stations often vague, inaccurate, misleading or incomplete. If you’re low on charge or in a hurry to find somewhere I can’t see this being much help..Version: 5.116
✓ Auto reloads is a scamIt auto reloads and charges you $10 or more each time your balance drops below $5 without warning or consent but there is no way to stop this feature. You can never get your last remaining $5 back. If you don’t charge very often this is annoying..Version: 6.4.2
✓ Works like a Starbucks card, recharges automaticallyInstead of billing you just for what you use, it takes £10 automatically all the time to “refill” the account, which it’s not clear about..Version: 5.105.2
✓ You don’t want to get paidNo matter what credit card I use, you won’t take my $..Version: 6.0.1
✓ UselessTrying to sign up via the app gives an error for “Phone verification required” even though their is no field for phone number. Signing up via the website gives “Too many attempts.”.Version: 5.91
✓ Started off wellFirst time I used app was good showed me how much charge etc being used. After that nothing so not very good.Version: 5.91
✓ Does not have my Mercedes EQS 2023 as a choice in listingPls add to list Thx.Version: 6.1.1
✓ Does the bare minimum for home usersI’m sure that everyone is aware that always topping off their EV battery does not promote longevity. This app should support: 1) empirical charging curves, not just estimates based on vehicle (which are well off) and 2) charging to a specific level expressed as a percentage or range in miles. I’m actually surprised—as a home user—that this software is so primitive from a company that’s been in the EV business for quite some time and has good hardware products. Update: It would be nice to have “no charge” time of day during which rates are at peak expense. We sometimes plug in during the day but need to resort to alarms to tell us to stop charging before peak expensive hours. Lastly, it takes a long time once you hit the “Start Charging” button in the app before charging actually starts. No doubt your ability to charge is controlled by ChargePoint. Just don’t need this privacy intrusion in the loop..Version: 5.105.0
✓ Reasonable App, but mediocre supportI have been using this app mostly in conjunction with my ChargePoint home charger. Up until recently it has worked quite well. However over the past couple of weeks my home charger status light has been white, indicating that the Wi-Fi is not connected. In fact the app shows that the Wi-Fi is connected. I have reached out to customer support several times and been told various different reasons and solutions, none of which resolved the problem. On my the last call I was appalled to learn that because my charger is also most 5 years old that I should purchase a replacement from their website, because the charger is designed to last only 3 years. This is totally unacceptable and I certainly will not be buying anything from ChargePoint again..Version: 5.112.0
✓ Cannot get appAfter filling in the app many times it won’t take my payment details and therefore cannot get the app. There’s no one to call in Australia..Version: 5.106.0
✓ Notification missingApp used to send me notification but all of a sudden no longer sends any. Checked iOS settings and notification is allowed for this app. Got charged excess hour because I forgot. Not happy. Now I turn on sms notification as well.Version: 6.4.1
✓ Inaccurate wait list response window, missing featuresIf you’re on a wait list and get a spot, you get about four minutes to respond. Problem is the countdown doesn’t update properly if you leave the app and come back. I have tapped the accept button with 30 seconds left on the clock, and the app will tell me that I have a spot reserved, but when I get to the charger it turns out that the app was wrong and I had missed my response window. Additionally, there are a lot of waitlist features that are available through the website that you can’t get to through the app. You can’t create or select a waitlist, you can’t see what chargers you are waitlisted for and how far down the queue you are, and you can’t change your snooze time from 30 minutes to 10 minutes. There are many more examples where the app is deficient in functionality..Version: 5.38.3
✓ New app search doesn’t workYour new app versions search function doesn’t work. Please take a look, I’m on iOS 17.1.1.Version: 6.0.1
🙂 ChargePoint® Positive Reviews
ChargePoint® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ChargePoint®.
⛔ ChargePoint® Problems
