- 66.1LEGITIMACY SCORE
- 66.6SAFETY SCORE
- 17+CONTENT RATING
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Moov Coach & Guided Workouts App Complaints & User Negative Comments 2024
Moov Coach & Guided Workouts app received 66 complaints, negative comments and reviews by users. Have you ever had a bad experience using Moov Coach & Guided Workouts? Can you share your negative thoughts about moov coach & guided workouts?
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Moov Coach & Guided Workouts for Negative User Reviews
✓ Not ConnectingSometimes the Strap Core connects most times it does not, very aggravating when trying to get your cardio going. I have tried multiple times for this to connect to the app and simply wont, keeps saying strap core is required when I am wearing it. Any help would be nice to the issues I have been occurring. Thanks..Version: 5.2.4809.252
✓ Stopped workingIt was already bad and constantly disconnecting from the device and losing data. Doesn’t record sleep now..Version: 5.2.4809.252
✓ Doesn't work on iPhone XApp & device have been good until now however this version of the Moov App does not work on the iPhone X. The "Start Workout" button is blocked by the iPhone X slider button so workouts cannot be started. Get it sorted please Moov!!!.Version: 5.0.2453.238
✓ Good startI've had my Moov and the app for a week now and I'm mostly satisfied. I know there are people out there disappointed with the lack of step counting but this is not a step tracker. 2 running workouts provided great detail post run. I paired it with a Bluetooth hrm which was great. I am a little disappointed with the lack of tracking for bicycle trainers. I tried it once and while I could see my heart rate and cadence on my phone during the workout # there was no detail afterward. I'm hopeful this feature will be added soon. Sleep taking is actually the most impressive thing for me so far. It's automatic and trouble free. Best I've seen so far because most didn't track sleep before midnight. This one does and it's pretty accurate. Syncing is not automatic at least it hasn't been for me. That needs to be improved. Overall I'd say this is a goodstart. There's a lot of promise here..Version: 3.7.501.136
✓ Interface is scaled wrong on iPadInterface looks terrible on iPad. Huge black letterboxes on all four sides. Interface doesn’t adjust if you rotate 90 degrees. In the marketing videos it shows the videos being projected onto a TV screen, so I assumed I’d just be able to view them natively on my iPad in full screen, but no..Version: 5.0.3019.245
✓ Needs to have iPhone 6 and 6+ supportThe app needs to be optimised for the larger screens of iPhone 6 and 6+. The text is too large and zoomed in and looks amateur on a larger screen. Shame considering the app has been engineer to suit the new moov now yet does not support new phone resolution..Version: 3.7.501.136
✓ Annoying! Requires location services to be always onAnnoying! Requires location services to be always on. I don’t think this was always the case. Please fix so I can give additional stars..Version: 5.2.4809.252
✓ The app is OK, the wearable is garbageHaven’t found much use for this other than sleep tracking, and when I’m sleeping the band keeps flipping in on itself and I have to adjust in the middle of the night ... thus ruining my sleep. It’s pretty subpar all around..Version: 5.0.2991.242
✓ TerribleI got an error saying service unavailable error code 503 when I tried to register my account. So if I can ever make an account then maybe I can use this product. Something's wrong with the app..Version: 3.9.565.140
✓ Updated app is a pile of rubbish - please revert back to old appI mistakenly updated the app yesterday after seeing the claim that downloading the update would offer improved fitness tracking if I did so. Previously I had no problems with the app picking up my varied daily activities and it registered the timing of these activities pretty accurately. Now, however, it seems to be utterly useless at picking up these same activities: today so far I have worked hard in a 60 min TRX class, lifted some weights, plus ran for 20 mins & walked for 20 mins. My accurate-as-hell Polar chest heart rate monitor recorded that activity as burning almost 700 calories in around 2 & 1/2 hours. What did the "new, improved" Moov app record that same activity as? Apparently I have only exercised for 20 minutes and burned 150 calories!!! Utterly useless! Please revert it back to the previous version of the app because it actually recorded activity reasonably accurately, plus the old-style graphs were better - the new graphs are pants (that's Scottish for useless, in case you're wondering)!!.Version: 3.11.938.161
✓ Calorie calculation too lowAfter the last few updates the calorie counts are now way too low when compared to Apple Watch and Fitbit HR. Contacted support who asked for access to my data yet the calorie calculation is still far too low. Where AW and Fitbit would give me between 2200 and 2500 calories per day, the Moov says less than 1650. Weight has remained stable eating around 2200 calories a day for the last 6 months..Version: 3.11.1054.166
✓ App is OK. Device is garbage.Bought one of these 2 weeks ago, switching from Misfit. I went on my first swim this AM and Moov Now device died/drowned. I was on surface the whole time. Don’t bother..Version: 5.0.3326.248
✓ Ain’t workingI’ve been using of for a long time now, but my Moov wrist band stopped working a couple of months Back and hasn’t recovered since then. Please help. I have 4 moov wristbands, and none work anymore..Version: 5.2.4809.252
✓ They no longer existI purchased the Tracker and Heart Rate monitor at the start of December. I have had no update on shipping or had a response by the customer service team. They no longer are active on social media, I have lost my money. Look at when the app was last updated... I suggest you find alternative activity tracking service..Version: 5.2.4809.252
✓ Concept is great, iOS execution needs more workGreat product/idea. iOS app is still a bit immature though, and misses some very obvious things such as landscape mode and apple TV support..Version: 4.7.2000.201
✓ Would not recommend after 50+ hrs of useInitially I really enjoyed using my Moov to record my swims. While Moov used to have a dedicated app for swimming/running etc. it has recently merged these apps into one cluttered, unintuitive, and frankly obnoxious app. Perhaps coincidentally at the same time as the app switched my Moov went from misreading ~5% of my flip turns to misreading 10-25%! This means that it counts many of my laps as taking twice as long, having twice the number of strokes essentially rendering all of the data it collects useless. Instead of adding features like the ability to go in and manually edit swims, however, Moovs new app instead attempts to sell me new products and suggest career options at their company. Perhaps worse is that when you attempt to use the "leave feedback" your options are to leave a 5 star review or to send them a message without ranking. This feels overly manipulative from an app that already has so many problems. Would not recommend until they've fixed these major issues..Version: 3.9.551.139
✓ App is DeadCompany hasn’t released new features or even had a marketing tweet in over a year. As an individual who crowdfunded this I’m very saddened by it being abandoned..Version: 5.2.4809.252
✓ No updates?Been no updates for over 1 year and still no ability to use an improved voice. Lots of other options that are better now. Needs an update. Very disappointing..Version: 5.2.4809.252
✓ Good app, needs to be more flexibleUsers should be able to set app volume independently of changing the volume of other apps. For example, when I set the coach app volume to low, I don't want the volume of my streaming music to change!.Version: 5.2.4809.252
✓ Not for everyoneWhen I bought Moov in the summer it was great because I bike ride and Moov is awesome for that but I don't run or swim as a sport. Unfortunately in the winter or at home Moov is limited to a couple of workouts that is coached but there's no option to do your own and on the the coaching workouts does not support a HR monitor. I'm using other HR monitors telling that I'm burning over 500 kal on workouts I do but at the same time Moov recording only a slight activity. Moov team if this device is going to record active minutes we need more options and more freedom..Version: 3.12.1286.171
✓ App crashes and will not openIssue is faced in the recent update, the app crashes (black screen comes and app will be closed) when I try to open it on my iPhone 7 Plus. So I am not able to open and use the app. Please fix it as soon as possible.Version: 5.0.3249.246
✓ Swimming tracking doesn’t workSince the last update Swimming tracking doesn’t work. starts recording on iPhone but at the end of the swim the app has shut down and data won’t sync. Customer service cuts and pastes a response that says I need to wait until the next app update, but there’s no guarantee that will be fixed. I’ve tried raising it again and I keep getting the same ‘word for word’ response..Version: 5.2.4660.251
✓ Useless support teamDon’t buy the tracker you need for this app. The support team doesn’t have a phone number and will not reply to your emails. I still haven’t received the tracker I ordered three weeks ago and nobody will talk to me about it..Version: 5.2.4809.252
✓ Great overall, but one outlasting flawThe robot voice before the last update wasn't by any means human-like. There were many complaints against it. But, this update makes the last voice sound like Beyonce in comparison. The new voice breaks up, sounds absolutely terrible, and is overall irritating. There are more minor flaws, but the voice is honestly the easiest thing to change to make it from a 3 star app to a 5 star app..Version: 5.0.3326.248
✓ App is missing friendsThe app is lacking the ability to add friends and with each other's progress and motivate through the app. There is nothing there similar to the leaderboard presented in the Moov commercial. If it's pending an update, keep the customers informed- when will it be done? Thanks.Version: 3.10.646.150
✓ Latest version doesn’t work for swimmingThe 18th feb update broke swimming tracking. Very disappointing..Version: 5.2.4660.251
✓ Out of business?Lack of updates over the years makes me doubt the app and business in general is operational. If they are, they certainly don’t care about their users. I’m looking at a history of unanswered questions, unfixed bugs and lack of incremental improvement. For the second time I’ve just lost a swim workout when presented with a screen during sync that asks if I’d rather continue workout or “Abort”. A bit scary that. A bit sci-fi. Am I on a battle field? What will happen? Will I lose my data? Seems so... all I was looking for was “Continue sync” but apparently that wasn’t available to me. Instead an hour wasted. I’ll probably just get an Apple Watch..Version: 5.2.4809.252
✓ Sleep?If you are already tracking sleep why not sync it with HealthKit?.Version: 3.5.355.132
✓ MohammadI cant login my moov acount!!!.Version: 5.2.4809.252
✓ Not bad but can be improvedI think the mechanics of the app and devices are great! However I would like to see integration with the Apple Watch as a possible heart rate monitor as well as having an Apple Watch app so we wouldn’t have to have our phones with us when we workout. Other than that, the interface, the structure, everything else about that app I love. Integration with Apple Watch would make this perfect..Version: 5.2.4809.252
✓ Love the app but it’s buggyNot sure what happened but recently i get a lot of instances where intervals just end in the middle of workout. originally thought it was battery, but recently ruled that out. i love the app but it is frustrating when the workout interval ends randomly..Version: 5.1.4094.250
✓ DisappointingCan't create no custom activities.I play a lot of sport from running squash,badminton , football and I can't track none of my sports, be sure of want you want before buying this product.Version: 3.7.479.134
✓ Good, but Way Too Slow to ImproveThe Moov bands are comfortable and work nicely. I got mine directly from Moov, but they're in Apple storefronts, too. The app works nicely for me for boxing and for swimming. But the run app lacks a very basic function that makes it maddening: it neither pauses other audio playback while coaching, nor provides the opportunity to shut-off aspects of the coaching you don't want. For example, the coach telling you that you're hitting the ground too hard is fine if you're on a road, but just a relentless annoyance if you're running through rough grounds in the woods and you can't hear your music or podcast. Big deal? I wouln't think so because surely they'll install those common features in the next rev? Nope. Despite now being in the big leagues by having a shelf on in the Apple stores, Moov states that they have been "working on it" for about two years..Version: 3.11.1149.168
✓ Swimming tracking is so-soThe swim tracking always misses a few laps - showing breaks that you didn’t take, or showing double the time for a lap because it counted only one lap instead of two. The UI is fairly basic, and the data it tracks is just OK. There’s no way to export it, and no easy way to track your progress. It’s calculations of distance per stroke, and stroke cycles is fairly useless, as there is no way to separate strokes (freestyle rates are significantly different to breaststroke). You also can’t separate out warm up lengths from the main swim, so the averages don’t really provide much useful information. For a device/app that prides itself on its data, it is on the ordinary side..Version: 3.10.707.153
✓ Will this work with the first gen moov devices?I've got one of the first gen moov device, will it work with this app?.Version: 5.1.4094.250
✓ Abandoned app and productMaps don't load anymore. Used to be great, not sure why did it die. Love mine.Version: 5.2.4809.252
✓ Apple WatchI was using this for a while and quite enjoyed it but carrying my phone during running it too much hassle. Now the Apple Watch 2 has GPS Im waiting for a Moov update / or new App to take advantage of this. I get the feeling this may never happen..Version: 3.12.1286.171
✓ Has potential but currently not all it is promoted asI thought the new moov now tracker sounded like a worthwhile purchase to help me work on my running technique plus it offers some additional activities that seemed to make it worthwhile. However I am finding that the moov app is very limited in functionality and content. One example - the training modules for running are broken into intervals that require you to swipe the phone to go up a level - not so easy when phone in arm band and You don't want to stop running. Integration with headphones control would be good. Also to try and do this I have to set the phone to stay on which eats up battery. The coaching voice making technique suggestions seems programmed rather than a realtime response as they occur at similar times each run rather than being related to what I am doing - essentially they act as reminders not realtime feedback. There are no plans in the app to work up to specific distances and minimal capacity to customize the training modules by time or distance or number of intervals. Once finished it will keep counting intervals but you can't set the number you want before the run. It is total hassle to pause or end the session once you have started and no ability to choose the warm up time. Detailed stats and some feedback are provided on completion of a run and a brief comparative progress summary but you cannot extract the stats to compare the same type of run for progress. Each activity, whether running or the other activities moov offers, is listed in a history list one after the other by date but no way of collating them according to activity. The moov app designers could learn from looking at a running app such as runmeter which even has a choice of voices in specific accents and they sound like people - not a voice out of a b-grade sci-fi movie! The 7+ workout relies on you doing the very limited number of exercises using arm movements exactly as the 'coach' says so, for example, you can't hold a weight when doing squats. This function is sort of OK for a motivational challenge but really not all it appears from the promotions and 'reviews'. If you do the reps faster it loses count - again bringing into question its capacity to 'coach' in realtime. For daily tracking purposes any activity you do outside of those in the programs do not register as activity except walking around. This might be ok if there was a way of manually recording that you did other activities throughout the day eg., weight training as you can in other fitness apps such as myfitnesspal. I didn't really buy it for daily activity tracking but I liked the focus on activity rather than steps, however it is limited in actually capturing all your activity except walking and the moov app activities. If you do proper boxing training as opposed to boxercise aerobic classes the boxing function is a fun novelty value cardio workout but pretty useless for form training or even proper shadow boxing. I can't comment on the swim or cycling functions as have not used them. I am beginning to think I got a bit carried away by the promotional hype with moov now and it's companion app - probably ok purchase for motivation and times when you want some structure for workouts but not so good if you already train regularly and already do regular conditioning workouts. Think I will be using it in tandem with my old running app and eventually replacing with a decent running watch and I won't be deleting my Virtual Trainer workout apps anytime soon as they are many times better for creating home workouts with body weight exercises and whatever training equipment you might have. I think moov now maybe offers a look at what fitness tech wearables will do in the future so in that way its interesting to use. Having said all this I am hoping for improvements in the functionality of the moov app which would help make the moov now much more useful NOW and I would feel happier that I spent money on it..Version: 3.7.516.137
✓ DecentOk. So I don’t understand why (beyond not moving a lot) it records me ‘asleep’ when I am standing still for 30 min. Also, I understand it is not a ‘pedometer’ app because it does so much more by why isn’t it at least a pedometer. I walk my dog. It doesn’t record it. I mean come on. And if my phone is in my purse or pocket the health app doesn’t always accurately record the steps. The coaching is ok on walking but a little unnecessary. Circuit basic but gets the job done. Haven’t tried swimming yet. Looking forward to trying that..Version: 5.0.3011.244
✓ Faulty product, slow customer support, even slower deliveryIt took a month for a product to be delivered and then one of the trackers wasn’t working. The customer support is equally slow, I doubt I’ll ever see this resolved or my money back..Version: 5.2.4809.252
✓ Pretty much no significant Updates or new featuresIt's said to see this app slowly decline and be ready to killed off..Version: 5.0.3326.248
✓ MadisonWhen I tried my Moov and it did not track my progress. I don’t know why but it didn’t. I wonder if it was because I was swimming and it got disconnected when I swam farther down the lane. I am still not sure why it did not work but I still think my Moov is ok and still pretty cool..Version: 5.1.4094.250
✓ Unable to log in on iPhone XHaving been unable to log in on my iPhone X. It times out every single time. Useless app!.Version: 5.0.2453.238
✓ App update???I’ve been using Moov for over 5 years and love it for biking, walking, & swimming but especially sleep tracking. After a recent update, the sleep portion is now gone. This was a major reason I preferred MOOV over any other wearable. I’m hoping it’s an error and comes back. If not, I don’t see any advantages to buy MOOV over any other competitor.Version: 5.2.4809.252
✓ Worst ever product and support 😡Worst ever electrical product I have got. I just return it back.And with no hope to get my money back. I paid the same price as device fir postage. When I was awake showed I slept. And when I slept shows you are awake. You can’t upload your swimming lap to Strava, and just to Map My Fitness, with very basic details. And also you can’t export from Map My Fitness as well. I did try on bike, wasn’t accurate, and you can’t upload hard rate to Strava. Took long time for support response, and always saying we are very small number of people. So pooooooooor support..Version: 5.1.4094.250
✓ App not workingSince the last update, the app is not opening :-(.Version: 5.0.3249.246
✓ Good concept weak techThe option to edit a workout when finished is not available so if you tell it your done it sometimes records your walk back to the car or wherever as part of your workout. Also my bpm heart rate did not hit 176. I think i would know that. Not enough readily available info to explain what stats mean. You have to search the help section to get info that should be part of A pop up in the app..Version: 5.0.3326.248
✓ Useless for recording workoutsPretty useless for recorded workouts. If the phone is not near by during entire workout then it fails to sync data back. Tied to record swim and cycling. Failed both times. Lost data. App interface is bloated too. It looks like there is a bunch of options that lead to the same place. Total failure..Version: 5.0.3326.248
✓ Good butI love the app. I just wish that there was an open boxing session that can track my punches without having to follow their workout.Version: 5.1.4094.250
✓ Lost another one3rd one I've lost. They keep falling out. Won't buy another one. If I could give zero stars I would. Pure waste of money. App needs a lot of work too compared to Fitbit and Garmin.Version: 4.5.1849.189
✓ Still not taking full advantage of the decideThis update is about 1.5 yrs later than what they planned. The spinning app came along way too late and way below expectation. It only show you current cadence and heart rate but is in no way a program like others. There was no coaching (not that important anyway) but no program or levels. Can it that hard to create some for the fun of it? Still does not sync sleep with apple health. They have promised to allow data to escape the app but still have it lock down. They are also adamant about not showing step. I'm not sure why hide such data when you can provide it. Data collected is presented in a mediocre way for the indoor cycling at least. Want to compare between session? Better open every session you ever done. Want to interact with your graphs of data? Nope. The device can track so much but the app came up so short (lacks of ways to capture data or present captured data in a obscured way). I get it. The app is sort of an after thought with the device. But the app is what shows what the device can do. the longer the Moov team neglect this app, the worse it's going to get. No matter what the next device they manage to come up with, I'm not thrilled if this app remains the way it is..Version: 3.12.1192.170
✓ TerribleAn absolute waste of time. Their bands aren’t secure at all and one bump undoes them. The company is garbage at responding to anybody with issues without showing them you’ve reported them to relevant governing bodies. Their items frequently break and are constantly delivered broken. Multiple glitches in recording. The workouts follow no logical path and are all 100% the same and show that whoever wrote them has NO understanding of how to write a program..Version: 5.2.4809.252
✓ Can't set it upThe App only lets me set it up as a female which isn't very useful as a man. Needs sorting asap!.Version: 3.10.737.154
✓ Scam- product faulty and does not do what it says - app not updated in a year - return form on site no longer exists - reply to emails with automated requests I can’t stress this enough. Do not buy this product, it does not work and is no longer supported in any capacity..Version: 5.2.4809.252
✓ This app was amazingI tried to change my password and the website on my phone and laptop says the site is corrupt. Idk I just returned the item..Version: 5.2.4809.252
✓ Stops recording swimming with latest versionIt suddenly stops recording swimming activity. When I finish workout, the app already closed itself. Reopens with splash screen and no recording the activity...Version: 5.2.4660.251
✓ Poor Sleep LoggingI know it's not the Moov's primary function, but the sleep logging is very poor, should allow you to say when you start and your sleep and, most importantly for me, should log it in Apple's Health. Yet to try out the workouts, but they look well implemented and easy to use. I wish it took into account people who wear an Watch. Personally, I'd like to just use the Moov when I'm sleeping and working out. It seems to be purely designed for people who wear it all day long and, let's face it, it ain't the prettiest..Version: 3.7.501.136
✓ Good, but not enough...First off now that I’m finally able to use the app, i love the potential. My main focus is on swimming, and I have a few issues with the workout reporting: 1) the app will not work with Samsung Galaxy Note 8 - the phone was not on the list of non-compatible devices when I purchased the MoovNow and still isn’t, as far as I can tell. So now I need to drag my (original sized) iPad at the pool, not practical at all. 2) I wish we could edit the styles and laps. 2a) I know the device cannot recognize kicks, but it would be nice to be able to change that 10min break into what actually happened... surely it can extract what calories and energy value that would be worth after the fact. 2b) additionally I would say that we should be able to add what accessories we’ve used. Like I do sets arms only with paddles or legs only with flippers... and then even be able to specify which size (s/m/l) as I use larger ones to have more friction, and the more effort..Version: 5.1.4094.250
✓ Stop focusing on social and fix the basicsI've remained a Moov user despite the awful activity logging simply for the boxing and HIT workouts. But sadly the HIT (cardio) workout has got significantly worse. It's started to skip alternate numbers in the count, sometimes delays a count then hurries to catch up. Makes the whole point of counting good form reps a joke. One of my moovs chews threw batteries, literally one battery one workout. It sometimes, in the middle of a workout only, displays a message that I don't have time to read, something about Bluetooth. Seems there are problems with much of the basics of a sports activity tracker, but the development effort seems to be expended on crummy social integration. Please please please just fix and test the basic functions and user experience before wasting time on social integration. Nobody else I know has a Moov, and I don't expect them too while the basics are so flakey. So please fix the alternate rep counting, battery gulping and basic activity and sleep tracking..Version: 3.12.1192.170
✓ Useless companyGood app, good product but the company will take your money, lose your order, ignore your emails and are just useless. 10 days after I placed my order and they are apparently going to ship it today....Version: 4.3.1731.180
✓ BorkedDoes not work for swimming. Start a workout - come back and the app has crashed, workout data will not sync. Nice QA - perhaps next time actually test it before updating..Version: 5.2.4660.251
✓ Still a long way to goApp doesn’t support iPhone X App doesn’t write to Apple health Device works ok. I use it often..Version: 5.0.3019.245
✓ Could be greatGreat hardware and good app that is let down by very poor support for third party heart rate monitors. If it worked as advertised it would be amazing.Version: 4.5.1790.185
✓ Give me back the original Moov app!While the new colour and summary page is great new feature of the latest version of the App, I've now lost the ability to track my daily activities in a very detailed minute by minute chart. Everything now is condensed into this colourful beauty which unfortunately doesn't deliver what an activity tracker needs! Can this either be reverted to the old version or at least it gives users the ability to "zoom in" on clicking the chart please? The tracker is an excellent piece of gems which tracks my swimming and sleeping pattern. It'll be sad if I stop using it or stop recommending it because of an app update..Version: 3.11.1021.165
✓ Not there yetThe software is great. If only the rubber strap was better designed ! The Moov hardware falls out of the strap after a few days of hard use! Mine is lost forever.Version: 3.9.565.140
✓ 😒 this is not the tracking device you are looking forVery disappointed by the product.. If I have knowned that the "coach" voice couldn't be disabled and would go over my music during training I would never had bought this thing... All I wanted was something to monitor my activities and then at the end tell me how I did but the little voice over is just to invasive and like I said, no way to turn it off....Version: 3.9.582.141
🙂 Moov Coach & Guided Workouts Positive Reviews
Moov Coach & Guided Workouts works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Moov Coach & Guided Workouts.
⛔ Moov Coach & Guided Workouts Problems
