Seated-Reservations & Rewards Negative Reviews

Seated-Reservations & Rewards App Complaints & User Negative Comments 2024

Seated-Reservations & Rewards app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Seated-Reservations & Rewards? Can you share your negative thoughts about seated-reservations & rewards?

Seated-Reservations & Rewards for Negative User Reviews

✓ No business ethicsIt was good while it lasted. The whole getting rewards back is a great idea and experience. Sometimes they do promotion that’s even better. But don’t save up your rewards Bc they will close up your account for no reason!!!!! I saved up to 65 rewards to use and have always been a loyal and ethical user. However, one day they just closed my account saying I uploaded a fake receipt. I’m so confused coz I did not! And they could just not accept that receipt. Rather than doing so, they accepted that receipt and 2 days later they told me it’s fake and closed my account. I asked for looking into further and asked for opening up my account again or at least give my 65 rewards back. They never responded. Apparently this happens to other people I’ve heard online too. So that really shows no business ethics. I recommend to not save up rewards coz you have idea one day they will just take all your rewards back and close up your account!.JJJJX3Version: 3.1.55

✓ Worst Customer Service EverI used this app for quite a bit and referred several friends to this app. I made a reservation from this app for a birthday dinner for 7pm and we stayed until close (11pm) and they refused to honor my receipt because it wasn’t “within my reservation time”. I picked this restaurant specifically from the app to enjoy a nice dinner and get cash back from my reservation and because we decided to stay until close they didn’t want to honor my receipt because apparently you have a 3 hour limit that most folks don’t know about till you get a rejected receipt. It was $200 receipt btw. By far worst experience ever, and even worse customer service. At the very least Seated, inform your customers of your policies in the multiple texts you send as reminders prior to the reservation..LoveJLVersion: 3.8.0

✓ Mixed BagThe service being offered is great, but the execution is lacking. Often times it requires the help of a representative to ensure I receive credits earned. They are always helpful, but this shouldn’t be necessary. The app is very buggy. In one instance, I had to delete and reinstall the app in order for my credit to appear. Right now, I have a phantom badge notification that I have no way to get rid of. And even though I have all proper notifications enabled, I don’t receive notifications when a customer service rep responds unless I deliberately open the app on my own. Otherwise I have no way of knowing. App needs serious work. But at least I think the company is trying to offer a legitimate service. So far, the reward is worth the hassle, but make no mistake, there is a hassle..Bauer24/7Version: 2.14.7

✓ Don’t believe this app RE walk-in restaurants!This is the third time I’ve used Seated to find walk-in discounted restaurants just to find the place admittedly not accepting walk-ins at all that day. In all cases I tried making a reservation just to have it either not work, or in one case it worked finally but the location was so crowded I couldn’t go in. Today was the third time I tried using the app and was a day I meant to use Seated to find a nice treat for my partner before they leave the country for at least four months, and instead we wasted time first finding this random restaurant and then just hearing they don’t take any walk ins. I’m tired of wasting time with this worthless app and uninstalling it..SamitherobotVersion: 3.1.29

✓ Unfair treatment of loyal customerI used to be a loyal seated customer and have referred it to multiple friends-everyone loves the app. However, I have since stopped recommending seated to any friends due to its terrible customer support team. Seated blacklisted my account accusing that I have created multiple account on the same device. I have definitely not created multiple accounts from the same device. I only have one seated account and one phone number, and felt like I have been treated extremely unfairly to receive the violation email and have my accounta terminated. I emailed customer support explaining that the reason why they have detected multiple log-ins on my phone was because one time my roommate’s phone went out of battery, so she used my phone to log into her account (which she has already created using her phone number on HER phone-I can even provide proof of photo of the phone side by side). Seated then blocked my account saying that I violated community rules, and treated me with radio silence even though I email the support team explaining the situation. I felt like I was treated so unfairly and has since stop recommending seated to any friends. It’s such a pity that they have such poor support team and treats their loyal user like this..Sabrina MayaVersion: 3.1.39

✓ Refused to honor receiptSeated refused to honor my receipt. It included all the information required, but they said that for the restaurant I went to they also require a copy of my bank statement showing the payment. Not kidding. I sent them a screenshot of the charge from my bank statement and they said that they needed to see the entire page of the bank statement not just the charge. This is when I had enough and told them I was not jumping through anymore hoops. It was a receipt for over $200 that it appears they did not want to honor and just wanted to keep requiring more and more until I just gave up. This was a complete customer service failure and makes the whole thing feel like a scam. They also would not escalate the issue to a supervisor when I requested it. Disappointed and I do not trust they will live up to their agreement in the future. And awful customer service..Sean in Dallas, TXVersion: 3.7.1

✓ Recent update is really buggy1.open an available option that shows avail time slots. I book and whatever time I choose it pops “thus business is not available at this moment”. I tried another restaurant, same thing. (This is different from making reservation and then get message telling you reservation isn’t successfully. It was straight up not available on the UI.) then I have to ask, why do you even put that up? Can I suspect most of your inventory are actually not avail and fake? Chat customer service of course was offering bot like answer, i.e not really answer the question. 2. Chat service was good prior to this update. The new chat window doesn’t let you see what you type. You click the “done” on right top so the “send”option can appear - who designed that? Chat window also freezes the app and makes the exit of back option disappear. Strangely poor design..SilversomeVersion: 2.24.0

✓ Reservation canceled an hour before diningConcept is great but the first time I used this app to make a reservation, they confirmed the reservation the night before but then canceled the reservation last minute (an hour before we were scheduled to dine) with just an email, even though they were communicating though the text message system prior to that. I didn’t see the email in time. When we arrived at the restaurant, the restaurant was completely blindsided and did not have our reservation in their system and said that Seated only notified them of our reservation a few hours before we were to dine even though we made the reservation the night before. Thankfully the restaurant accommodated us anyways otherwise our big group would be stranded in midtown NY trying to find seats during peak hours (which is impossible). Now I have no way to submit our receipt for the cash back, which is the only reason I used this app anyways. If you want to have any certainty in having your reservation be confirmed try other apps like Resy and Opentable, which I’ve never had a problem with..A happy student!Version: 2.21.0

✓ Latest update is not good. Customer service is awful.I love the idea behind this app, and used it for a walk-in a few weeks ago. Went to do the same thing on Sunday and the “walk-in” button has vanished now that I’ve updated my app. I can’t find it on any restaurant profile so I know it’s not just the one I visited. Sent a message via the chat and it took over 24 hours for anyone to get back to me, and the response I got was in no way related to the question I asked. I’m still waiting for someone to reply to my email. Not sure why it takes so long to reply to a message - I had an issue with another app I used and they got back to me within the hour. Using the chat feature is buggy too - the keyboards covers up the text box so you can’t see what you’re writing..LyndseyS5Version: 2.23.0

✓ Was Great, Now With Processing Fess & RestrictionsIn the past Seated was a great app, and would encourage others to use to find new restaurants and book appointments. As a user since the inception of the app, I have seen it evolve with more & more restrictions. At first you could use it whenever, then it became only X amount of days after, then to only certain days, until as of recent with no notification where I wanted to go in to claim my reward to only find that each card you select there was a $2 “processing fees” to redeem the actual funds . (So if you went to get 2 gift cards it was $4 off your rewards). I appreciate that restaurants struggle and this app is to help incentivize customers to explore and try new restaurants, however with the recent update I would rather just go to a restaurant itself then use the app. If they continue with the processing fees I am sure others will follow, as I find it even more interesting that not all have been brought onto the processing fees yet. So until they fix the processing fees, recommend another app..S-1218Version: 3.10.0

✓ Love this app’s money back, but the software itself is horridSeated has simultaneously saved me significant amounts of money and helped me try new restaurants around NYC. However, the app is horribly buggy; this version should never should have left beta, let alone launch to such a wide user base. For example, when you make a custom search and switch to another app (to check a restaurant’s menu, for example), your custom search is removed and you’re sent to Seated’s main menu upon re-opening of the app. This is incredibly frustrating when searching for a restaurant and NEEDS to be fixed. This issue has persisted through many versions over the past year. Please fix this!.Csol101Version: 3.7.2

✓ Refused to give the reward and no responseI went to brunch with a group of friends. I decided to use the app for the first time as a "walk-in". I booked the walk-in, but didn't realize I needed to change the number of people in my party until after I booked it. Apparently it's impossible to edit your booking after you make the booking, but in theory it shouldn't be in issue for a walk-in since we didn't need a reservation. We ate our meal and I paid, sent them the receipt and the next day they rejected my reward saying I didn't book the correct amount of people that was actually in my group. I tried to reach out to themto explain the very minor error I made and the flaw in their app, and there was no response to the chat feature in the app. I emailed them and they responed 4 hours later, restating why is was rejected without actually suggesting how to resolve the issue. After a few back and forth a, they just said it's impossible. The app is a scam, customer service is unresponsive and if they do respond they're absolutely not helpful. I still haven't received a response in the chat app....JsjdbfhfVersion: 2.25.0

✓ Refused to give rewards (twice) and horrible customer serviceI made a walk in reservation (didn’t realize that i made a walk in for 2) and we had more people show up. Had dinner. Uploaded the receipt and they refused to give rewards even for the 2 that we originally had a walk in reservation for. 2 days later went to a different restaurant for brunch, uploaded the receipt and they said that it wasn’t clear enough. I uploaded 2 more and yet they still haven’t reversed their decision. No phone number to call. They fail to respond to their online “chat help” and only replied to email once pretty much saying that the decision already has been made and nothing can be done. So not happy here with this entire setup. No customer service number is a big deal. Can never speak to an actual person. Really bad!!!.Inka ShulVersion: 2.18.0

✓ Min spend ruined appI used to love this app but now I will never use it again. While i appreciate the rationale for having a minimum spend, the minimum spend amounts recently imposed are not reasonable at all. Roughly $40-$60 minimum spend for a party of 2 - that is outrageous to expect particularly at lower priced restaurants. I could never spend that much for 2 in one meal. Never using this app again unless they revert back to no minimum spend. Edit:delusional app developer thinks they can console me by suggesting that $20-30 per entree is a reasonable price to pay at a hole in the wall sushi restaurant. Unreasonable. They created a business model that wasn’t sustainable and now they’re trying to make consumers pay for it. Also they are trying to incentivize by offering a “bigger reward” but the high minimum spend negates the benefit. Don’t be fooled..SjlsisjsjVersion: 2.7.4

✓ Purchase minimums + fake reservation timesThis app used to be better until it implemented the "minimum purchase" rules for each restaurant. I'm one person, and even with an app, entree and drink I sometimes don't reach $75 at a restaurant. The purchase minimums defeat the purpose of the app. Also the reservation times are never accurate. If you book a time, there's a 50% chance you'll get a text from the app like 10 minutes before reservation time saying "we're sorry, there are no reservations available at the time you selected" even though the app (a) listed the time available, and (b) approved the reservation booking. I'd give the app 1 star but the gift card reward did work once (but that was before the purchase minimums were implemented). There is also some serious false advertising after the update: The rewards on the app say ~$20 reward except not a single restaurant provides a $20 reward, or $19, $18, $17....you get the idea. The highest reward is $15. No restaurant yields $20 and certainly nothing over $20 (hence the false advertising of the ~$X). So go in knowing you will need to spend $60-80 bucks in restaurants (not nice restaurants either) in order to get a $5-$15 reward. App legal team needs to review the false advertising issue..KPthewizVersion: 2.7.8

✓ Super disappointed!I used Seated for a while and it was great, however, I recently had a horrible experience, where Natalie stopped responding to my inquiries about a reward that Seated would not give me. I submitted a receipt to Sorrelina, and received confirmation from Seated that it was booked. I submitted my receipt and they said that I didn’t book through them, so they wouldn’t honor the reward. What??? I received confirmation. Then Natalie would not respond to my inquiries, and was a HORRIBLE support. I showed Seated EVIDENCE that I booked through them, and they refused to answer me. Then I inquired again through their support, and Isabel was equally as unhelpful, not getting back to me and adequately resolving my issue. I can no longer support the fraud and dishonesty. Unbelievable! Terrible customer service, especially by Natalie. She should be terminated for just blatantly not responding and ultimately ghosting a consumer..LovemymisuVersion: 2.14.7

✓ Be aware! Not as amazing as you thought!They are very fluctuated with their rate. 1st of when you started ( months ago) when you prefers a friend you get $10 if a friend signed up and dine out. Later they dropped back to $5. Again, months ago, their reward is $15 and there is no minimum spend. Then they raised the reward up to $25 (for 2 parties) and minimum spend is $40. Recently, it was changed to $15 reward for 2 and minimum spend is $50. I feel like it try to get ppl spend more than what they need. Maybe without minimum spend or $40 seem reasonable to me ( and the reward is at $15, which is a good rate) Plus, to be fair, the restaurants choices aren't well known, which is understand caused the app wants to expand their business. But consider we are consumer giving them a try and our $, I think setting a high minimum spend is a deal breaker..Tng89Version: 2.7.4

✓ Buggy app, terrible csI would only use this for restaurant you are already planning to go to or order from. So you won’t get your hopes up about the reward when they refused to honor their mistakes or false advertised rewards. App is buggy and customer service are just simple useless. The app is overall pretty buggy and show you inaccurate rewards/order/booking info quite often and their customer service just refuses to own up to their mistakes. For example, I clicked to order because of surge reward but only end up with normal reward instead. CS insists the dynamic pricing revert back to normal reward, even tho before and after the order was both advertised with the surge rewards and I shared screenshoots about the advertised reward as proof. (I guess is dynamically chicanes to the lowest reward only at the exact time you place the ordered?) They refused to admit the inaccurate information and stood by their story. They then comp me a $5 credit (which is less than the reward differences) that is not even redeemable. And their UI for redeem reward is just super buggy and didn’t work half of the time. When it works, it’s okay. But when it doesn’t, tough luck to the user. So I wouldn’t go out of your way to use this app or had your hopes up..PorkamaniaVersion: 3.1.47

✓ Don’t love the changesI really loved this app and recommended it to everyone, then I did the update which now has a minimum spending requirement to get the reward and they are fairly unreasonable. $40 for a hole In the wall sushi place or $60 for a burger place, it makes it pointless to have a party of 2 bc you have to spend a ton of money at some of these places to get the reward, disappointing. I also wish they would do more reasonably priced places and not just super high end, there are only a handful currently. Also they should expand into Queens, Astoria and Sunnyside have a ton of really great diverse restaurants. Overall, I’m not nearly as excited about this app as I used to be and will likely use it much less with the new high spending requirement..BearoscarLVersion: 2.7.3

✓ TerribleI wanted to like this app, however I don’t. Bought breakfast from the same place on the dates of 18th and 25th. Receipts have different date and different amount. After uploading both, they are approving only one, by saying second one is duplicate. After contacting CS, I attached an email confirmation of my order with every single detail on it. Guess what? They asked me to submit my credit card statement. This is ridiculous from any side. I understand that AI is processing receipts, but when I submit 2 proofs for each of my purchases, why can’t CS team just check it with their human eyes? I myself work as SE in a tech startup and our CS team never have left our customers in this position. And we as engineering department make sure this type of situations never arise again by making our software better. Maybe Seated also should do that..AizaABVersion: 3.9.1

✓ Not Given Credit, Poor Customer ServiceWanted to like this app but guess I’m gonna have to stick to OpenTable. I made a reservation for 6:45pm through the app, and then later in the day they send me a text saying they moved the reservation back to 7:30 due to the restaurant being “a bit busy” during that period. Ok cool, fine, not a big deal. I got off work early and decided to head over around 6pm to see if I can get a table early. Show up and restaurant has a bunch of tables open so they seat my partner and I right away. We finished our meal by 8pm and I upload my receipt, wait a bit, and lo and behold get a message saying they weren’t giving credit due to me not showing up at the time of my reservation....message customer service and they were no help at all. Might try again later but what a poor start..Maxwellm94Version: 2.34.0

✓ Where did the customer service goI love seared, i used to recommend them to my friends and coworkers all the time. For the most, part I still like them, but I what I can’t stand is a business that you cannot get in contact with. I remember in the beginning I was able to get in touch with someone within 24-48 hours through text without a problem. Now it’s been 2 weeks, and I’ve gotten a generic text saying someone with her back to me ASAP, and I’ve gotten nothing no response at all through the app. A similar situation has also happened to an acquaintance of mine, who just never bothered after not getting a reply. I’m really disappointed in this lack of communication..Cho-co-latteVersion: 2.25.0

✓ More Work NeededI’m glad that Seated made the following update: remove the “book now” option for restaurants that are unavailable. I use this app often and I think it needs the following updates: 1) Better track of hours for restaurants. I make a reservation on Seated and I showed up to a restaurant and it was closed. 2) Better adjustment of restaurant details. I made a reservation on Seated for Intersect by Lexus. However, this place has both a lounge and a restaurant. My Seated reservation said “indoor dining”, so I thought this was for the restaurant. However, when I get there, I realize it’s for the lounge. This impacted my experience since the lounge does not have a large selection of food. 3) Better customer service. Currently, it takes hours to get a reply from customer service. And if you don’t reply within minutes, they shut down your request. For the two issues above, I contacted customer service and they didn’t even respond..Check_urself_b4_u_wreck_urseldVersion: 3.1.46

✓ Don’t use- costs more than you earnImagine downloading this app to enjoy the rewards it promotes so heavily, and going to dinner and getting a bill that includes a surprise $20 reservation fee on top of everything you ordered. True story: Seated failed to disclose the restaurant booking fee when I made a reservation through their app, and when I told them about it they just said “sorry” and refused to cover the fee. Don’t use the app because it could cost you more than you earn. Update: After a lot of frustrating back and forth which ruined my Saturday night, Seated refunded me the $20 in credit. Adding a star for that but I still wish they had done better and not made it so difficult..CWnyc10022Version: 3.1.40

✓ Ruined by latest updateThis app used to be great. It was one of my favorite apps ever and I recommended it to everyone I knew. But with the latest update, you don’t get any rewards unless you enter your bank account login information. Not just your card number, but your actual user name and password for your bank account. I don’t see how this is necessary and it makes the whole thing super sketchy whereas it used to be flawless. If you don’t mind sharing your most personal financial information and being required to spend obscene amounts of money ALL BY YOURSELF, not just in your party, just to get the rewards, then maybe you will still like this app, but I don’t think I’ll be using anymore and I regret recommending it to people. Go back to the old model please, you ruined a great thing..BetweenthepagesVersion: 2.7.5

✓ Stopped giving promo after referring many peopleReferred all my friends and reached partner status. I’ve noticed that I no longer receive promos (for months) while all my friends get promos. Contacted seated previously before and was informed the promos are targeted to people who don’t use the app often to encourage more usability but will give me the next promo or see if there’s anything wrong. There has been nothing since. Also tested not using app for a few months but no promos still. I guess this is what happens when you’re a loyal user, refer all your friends and reach partner status. CS will brush you off and say there’s no issue. Contacted CS again who stated there’s no issue with account and gave a different reason (promos are sent out in cohorts) but since it’s been awhile, I can have a $5 promo like throwing me a bone..SeateduserrrVersion: 3.1.50

✓ Great until they delete your account without warningSeated was a great app to earn cashback dining out/ordering in in NYC…. Until they randomly delete your account and keep your $ saved. Suspiciously my account was randomly deactivated after I referred my 5th friend … and thus had earned 5% for life…. I reached out to Seated Customer Support numerous times. After more than a week, I finally received this cryptic response, and then no follow up! See below, be warned, cash out often. “ Apologies for our delay, it appears your messages incorrectly ended up in our spam folder! Our Technical team is currently working to reassess our filtering methods. Thank you for reaching out. We have reviewed your Account thoroughly, and have made the business decision to remove your Account from the Seated Community, resulting in the forfeiture of any remaining Seated funds in the Account. Unfortunately, we will be unable to go into further detail due to security purposes. Please know that this decision wasn’t taken lightly, and the decision is final. All the best, Isabel Seated Account Team”.BeccabearzVersion: 3.18.0

✓ Customer support is AWFUL!The concept of this app is amazing. I really wish I had better things to say about the customer support though. I downloaded the app about a month ago and have used it four times. Two out of the five times, they said something was wrong during the receipt review. The first time, the restaurant had an issue with their machine and had printed the wrong date. The restaurant corrected the date and emailed me a new receipt. In order to get that one approved, I had to go through five different people and send at least 20 emails. That’s just ridiculous. The second time, they said that my walk in was not really a walk in. I booked the walk in restaurant about 10 minutes before we got there. Then we sat and enjoyed our meal. Then, we paid. They said that my time wasn’t close enough to match. First of all the restaurant was terrible and then I wasn’t even going to get credit for the Meal. They really need to fix how they handle these things and give the customers a better experience..Ktkiks1Version: 2.32.0

✓ Avoid this app! They will inexplicably suspend your account and keep all your earned rewardsMy friends and I signed up for this app and recommended all of our friends and associates to do the same. Then, after we all accumulated about 70 or 80 dollars each, they blacklisted ALL of our accounts and kept the money. No notice was given to anyone of us by mail or otherwise, and no refund of the rewards we had rightfully earned. The company has no phone number listed so you can’t call and discuss this with anyone. Between the 8 or 9 of us they kept about 700 dollars in rewards which we had earned by dining out and recommending other people to Join. I don’t write reviews this is the only way I feel I can get them to respond to my email asking why I was blacklisted.AtlPro71Version: 3.1.33

✓ Terrible Customer ServiceNever before have I had to write a review for an app with such terrible service. The app itself is great when it works, however if there is even a slight issue with your receipt, prepare yourself for multiple message threads with customer service. The customer service decides when to respond to your inquiry and when to reply back to your last message and it does this all without sending ANY notifications. You have to literally keep the conversation thread pulled up the entire time or else the service rep will decide it’s been too long since your last message and close out the current conversation and ask you to create a new one. It is extremely frustrating especially if I’m listed out my problem multiple times with multiple images only to have to repeat myself because customer service took their sweet time to respond. If you have 20-30mins to keep your phone available and respond to a rep within 2 minutes then this is the app for you..AsawdVersion: 3.1.53

✓ It's been getting worse and worse...I've noticed there are more negative reviews recently. Based on my experience I think it makes sense. I truly love the idea of this business - pay by demand - the same idea has been implemented in hotels, airlines and even shared rides, why not dining? BUT, I have to say using this app is such a PAIN... If I'm on map searching and click into one of the restaurants, clicking "going back" leads users to the top of the list instead of map is nonsense. If I click on map again, I will be directed to restaurants close to my current location instead of previous searching area... This is probably one of the worst map user experience I've ever had. Also - their customer service is a joke and I guess no one is actually working there. I have uploaded receipt to a recent visiting restaurant but didnt get reward. I reached out customer service twice but no reply. I saw some similar experience in reviews so my guess is they are trying to cut on reward for those who have dined at least twice..Tap_ioVersion: 2.26.1

Seated-Reservations & Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Seated-Reservations & Rewards.