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Care@Work App Complaints & User Negative Comments 2024
Care@Work app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Care@Work? Can you share your negative thoughts about care@work?
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Care@Work for Negative User Reviews
✓ Unable to updateExtremely frustrating when the app wont allow you to update. i’m unable to see anything in my account because it will not get passed the update stage 🤬..Version: 9.2
✓ Useless!This app is useless. None of the email contact functions work. You can’t complete the fields needed. Just save yourself the headache and use your desktop..Version: 2.3.2
✓ App doesn't workApp froze on emergency contact page while requesting backup care. I had to call directly to fulfill request..Version: 1.2.2
✓ Can’t open appIt says need to upgrade but doesn’t have any upgrade.Version: 9.2
✓ Upgrade app not an option.Really need this for my benefits at work but no way around the app asking to be Upgraded, not an option and won’t go around it. As the other reviews have stated..Version: 9.2
✓ Can’t update not workingI get a warning everytime to update but no version to update. My iPhone has newest software.Version: 9.2
✓ Frustrating login circleI desperately want this app to work but it never does. I’m always sent on a never ending login circle between the Care.com app and the Care@work app. I get a flash of the app and once I tap or engage with the feature I am sent back to the login page. It’s incredibly frustrating and I really wish I could use the app to book and coordinate care, but I always end up having to get on a desktop and login to manage anything..Version: 9.2
✓ Does not workKeeps redirecting to care.com app which is also buggy and does not provide the same functionality.Version: 9.2
✓ Login issues - limited supportCare at work app requires a login using a third party browser which hangs. Good luck navigating help pages to find a direct contact..Version: 8.4
✓ Can’t useDitto… I have attempted to “upgrade”/ update the app on 3 different devices but it doesn’t work. I also have the latest IOS version as well. This needs to be repaired ASAP. It’s quite inconvenient..Version: 9.2
✓ Fix this app!Everytime I try to use it, I receive a notice that I must use Care.com app HOWEVER, it is only in this app that I can contact my care provider! This is not accessible via the care.com app! So, I am forced to log onto care@work app, try to QUICKLY click on the contact screen before the “switch to care.com app” window pops up. There is no way to close this window, so then one has to restart the app everytime if you don’t click to the contact page fast enough. There is no way to contact you via the App support link on this page and also no support contact on your other pages unless someone adds Premium. A very poor way to run your service. Please fix this now. Either put the ability to contact your booked caregivers into the care.com app OR get rid of the pop-up in the care@work app!.Version: 9.2
✓ Upgrade failureEvery time I open the app it says I must upgrade, but there is no upgrade available.Version: 9.2
✓ Doesn’t loadThis app has never loaded the messages/applications that are pending..Version: 2.3.2
✓ App Used to work great, now pushes you onto other appI used this app frequently for backup care requests through my workplace. The app and service were wonderful, fast and efficient. Recently, care.com has added a pop up every time I open the app requesting that I open the care.com app. There are several things I cannot do on the care.com app that I was preciously using the care @ work app for, most notably the ability to contact my caregiver. On the care.com app I am unable to click into my bookings or contact my caregiver. There is no way to use the care @work app because this pop up redirects you and you are unable to close out of it..Version: 9.2
✓ Worst App everThis App is so problematic. It wouldn’t let me click on things and showed up a message to ask me to use care.com app. But I need to use it to text the nanny. It then generates false phone number..Version: 9.2
✓ Error messageI can not access the app. It says I must “upgrade the app” but I have the latest version. I even tried deleting the app and reinstalling it and I get the same error..Version: 9.2
✓ Terrible appI booked backup care through the care.com app but to contact the sitter it says I have to use the care@work app. Once I sign in on the care@work app it literally won’t let me interact on the app and forces me back to go back to the care.com app, where of course I am not able to contact the sitter.Version: 9.2
✓ HorribleImmediately, the app prompts me to open care.com but that app doesn't have access to my backup care confirmation, thus no way to access my sitter or messages..Version: 9.2
✓ Non functional appWhen the app opens it says to update and upgrade, takes you back to App Store where there is no update only the open app button which starts the whole cycle again..Version: 9.2
✓ App redirects to regular care upon openingI’ve tried to review Nannie’s that we’ve used for work care on here but the app keeps redirecting me to the main care app. I can see in the background before the redirect it has a review and details on the work Nannie’s we’ve been sent but there’s no way to access that information. This is a truly busted experience..Version: 9.2
✓ App not workingThe app has stopped working- I’m guessing it’s not compatible with the latest iOS update..Version: 9.2
✓ App not workingApp won’t let me open unless I update the app, however there is no way to update..Version: 9.2
✓ Thanks for putting me out of work while I try to pay off college debt.My account was “terminated” with no reason as to why. I am a college student and this was my primary job. You have disconnected me with job offers and families I was currently speaking with. I deserve to know what happened as your list of examples did not apply to me at all. Do one quick swipe through the iTunes Store reviews, or you customer service reviews on google. I am not the only one who this has happened to, as plenty of your reviewers seem to have the exact same issue and have had no response as to why. I will be continuing to attempt contact until I am met with some sort of an explanation. This is so disrespectful, inconvenient and unprofessional of a company..Version: 6.1
✓ Does WorkUnable to update therefore it will not open..Version: 9.2
✓ BrutalApp either crashes or won't let me sign in. Stick to the web site..Version: 1.6.2
✓ Update error messageUpdate error message displayed. Won’t update app. Phone and iOS fully updated. Even tried deleting and reinstalling without success..Version: 9.2
✓ GarbageDownloaded, go to open, says it needs updates but there are none available. Totally worthless and per my backup care email received from care.com this is supposedly the only way to reach out to my backup care provider..Version: 9.2
✓ HorribleUsed the website, not bad. The mobile website is terrible, and the app is unusable. Literally because you can't sign in to the app is you already registered on the website. I am saddened that my company actually pays for this service..Version: 1.6.2
✓ Terrible service and useless appCare.com back up care was good back in 2019 and 2020, even through COVID. But as of late 2021, their service is terrible. They cannot find caregivers ever, don’t provide regular updates, caregivers cancel on you last minute, and all Care.com does is refund you which doesn’t go a far way when you are still in need of care. Particularly frustrating when they leave you waiting until the night before and then send an apology note with a refund..Version: 8.7.3
✓ Update Infinite LoopFreshly downloaded the current version from Apple Store - on first launch it alerts that an Update is required (odd… I just downloaded it…). Update sends me back to store which confirms I have latest release and only gives me Open option…. Which sends me back to app which wants to update so back to store…. So completely broken, can’t use. If I could determine a way to harness the energy the infinite loop could power cities with its perpetual motion cycle. iOS is most current version.Version: 9.2
✓ Cannot active?When I attempt to activate, there is not ‘active’ button. I put in all my information and the button just disappears..Version: 8.6
✓ Unable to adjust the max hourly rateThe app is not formatted correctly for iPhone and will not allow you to reach the right edge of the bar that would let you adjust the maximum hourly rate when searching for a caregiver..Version: 8.7.3
✓ Reimbursement section errorReimbursement section can’t be sorted by year or month. Also, I just noticed my page is all blacked out. Please fix this issue!.Version: 8.7
✓ The worstThis app is trash. Too many glitches, say fields are blank when they’re not & saying that there is info missing when there is no spot for the info it’s asking for?! It’s quite frustrating for a service that’s supposed to make things easier. Figure it out & get an update out for this app ASAP..Version: 2.3.1
✓ Non-functionalThe whole point of the app is to allow me to submit a request, but it is impossible to submit a request because the credit card handling is broken. For the second week in a row, I enter all the many details, and then at the last step the app says that there is an error with the expiration date. I entered the expiration date the only way that one can: as MM/YY. Last week the app error told me that the date needs to be entered as MM/YYYY. This was and is impossible. This week the app just says "error" and reports the java variable that it has a problem with: the expiration date. Please fix this and please stop having your call center tell me that the app works..Version: 1.5.2
✓ Fix the date!The app is good except that it confirms the date that is 1 day before the date you chose at the beginning of the request. Please fix this. This caused a lot of confusion because I specifically chose 3 days and completed the request, but the dates in the confirmation was off by a day. I ended up having to call to ensure they got the correct dates..Version: 1.6.2
✓ App brokenLike other reviewers, this app is currently broken on iPhone. It does not have a way to close the care.com pop-up page, thus making the app useless. I am not able to message my back-up providers. Please fix!!.Version: 9.2
✓ Terrible FunctionalityAlmost every single time I open this app a screen pops up and points me to the care.com app for “all of my needs.” That would be great if the actual functionality I needed was in both apps. With this app I have the option to contact the assigned care provider ahead of time, but I am unable to because that window pops up. That window can’t be closed so the only option is to go to care.com app which doesn’t have an option to contact the assigned provider. I’d say that windo pops up 19 out of 20 times I open the app and is incredibly frustrating. My company tell me to use the @app but it’s basically unusable. If care.com app has that functionality I would be fine, but it doesn’t..Version: 9.2
🙂 Care@Work Positive Reviews
Care@Work works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Care@Work.
⛔ Care@Work Problems
