- 92.2LEGITIMACY SCORE
- 92.7SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
AbleTo App Complaints & User Negative Comments 2024
AbleTo app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using AbleTo? Can you share your negative thoughts about ableto?
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AbleTo for Negative User Reviews
✓ Doesn’t workIt simply doesn’t work after I log in. The app just hangs on the logo screen forever..Version: 5.3.6
✓ Wish the free trial was more “free”I was excited to try this app as I’m looking for anything to give relief. However I can’t just throw $99 if I don’t know what I’m fully getting and if it’s for me. So I was frustrated when the free trial required my credit card information to do it. If I didn’t like it after 6 days could I cancel with no issue? I’ve also seen that 2 years ago some other people made similar comments about accessibility for those with low income, and the developer responded to a lot of comments saying they are “trying to make it more accessible” and yet we have the same issues here again. Really wish I could have tried it 😞.Version: 3.8.5
✓ Invasive and insensitiveDon’t even do the preliminary survey folks- its invasive and irresponsible. Makes me not trust these people. They should have stated up front who they can help BEFORE they start an invasive line of questioning. Very badly structured..Version: 3.6.8
✓ BrokenI was sent an email telling me to follow the link and sign up for AbleTo. I did that and the loading screen came on after I entered my info. And that was it. Just loading dots blinking forever. Customer service told me to download the app so I did. Then the app sent me to the website to log in. Loading dots all day. Customer service then sent me a link to try a different route and one of the required drop down menus was just full of nothing. Couldn’t progress. This app and service will not save you time. Just go see a therapist..Version: 5.4.4
✓ HorribleThis app was suggested to me during a mental health crisis. After signing up they said they would call to set up an appointment. Well I signed up three times and did not receive a call for MONTHS. Once I finally had my first appointment it ended up being a rehash of all the same intake questions I had already filled out online, which would be fine if I was discussing them with a therapist or coach that was going to be working with me, but it was just a random worker who had no actual interest in what I was saying. Finally when I was scheduled with an actual therapist to start the program they called me to let me know the therapist is no longer with the company so they will have to reschedule with someone else. That was the final straw and I gave up. This is clearly a “corporate” response to mental health, they do not actually care at all. The app is also buggy and crashes and would not even work, I had to use the website to schedule and create a profile. Everything was absolutely awful..Version: 5.4.6
✓ Customer support is nonexistent.I don’t know why anyone would pay for this. This is for very basic general depression. The life coach rarely responds and you can’t get customer support ever. Want a phone number? Good luck. I updated my review to 1 star, as the company deleted my account with no reason. My progress is gone. I will update if changed. Customer support is refusing to answer me. Nice that a mental support app can’t even respond to you. Very shameful, and sad. Use a better company as this one is pure garbage..Version: 3.8.0
✓ Un-AbleTo registerThe app does now allow to complete registration before scheduling the first appointment. If you don’t schedule after answering dozens of questions, be prepared to have to answer all of those again later. The overwhelming list of names without any profile bios is an absolutely ridiculous way for a user to choose a therapist. The phone support was equally helpful by asking for availability so that they can match a random counselor in your desired time slot..Version: 5.5.3
✓ No Apple health?Doesn’t appear to integrate with Apple Health. I already track my emotional state in the Health app along with all my other medical details. The exercises and mental health articles in this app are very useful and I highly recommend them (which is why it got 2 stars vs 1) but the app itself is pretty useless for me since it doesn’t have any my mental health information. It needs to integrate with the Apple Health app..Version: 5.6.1
✓ Ableto do nothing…I signed up, had my consultation, was told I’d be on their depression and alcohol plan. Got set up with my first therapy session which was supposed to be today. Got the call and they said they can’t help me. They said I need to do detox and find a local therapist that can help me during the detox. After I did that then they can help me. My lady that did my consultation lied and said I told her I drink a bottle of vodka a day. They said that was way too much which is why they suggested the detox in case of any physical issues. They brushed me off. Said they would send an email with resources and that was it..Version: 5.6.2
✓ Don’t waste your moneyEverything in this app can be found online. It is impossible for an app to address the wide range of anxiety issues people face. Because of this, the app simply won’t help some people. I was very disappointed that the first two weeks were spent learning about anxiety. I’m pretty sure anyone using his app to treat anxiety already knows exactly what it is. Don’t waste your money..Version: 3.0.1
✓ Free program via insurance, just not for meThe 8-week program was for free, via my health insurance, however, both the therapist and behavioral coach were clueless about how to help me (therapist lives in Georgia, behavioral coach lives in Massachusetts, and I live in NYC); It’s better that I keep talking with my friends and some family members, rather than to these strangers who make sure that I “stay positive” and not commit suicide.Version: 5.1.7
✓ Can't use the app!This app worked one day and that's it. I made my first consultation appointment, and ever since then the app gives me an error "Oh No! Something went wrong" message every time I try to log back in. I've uninstalled and reinstalled, restarted my phone, and even installed on another device... and I still get the same error message. Their support email doesn't help..Version: 5.3.7
✓ Pricing is misleadingI am fine with the $99 price if it is truly worth it. But, the first page states "7 day credit card free trial" which misleadingly leads one to think that you can try it for 7 days BEFORE handing over a credit card. Of course when you get to the end of the setup, there's the ask for the credit card. This app ostensibly made for a vulnerable population should be opt-in rather than opt-out. I wonder how much money they make off of people signing up for 7 days and forgetting to cancel. Pretty sad..Version: 3.1.4
✓ Groundhog App.I’ve installed Joyable twice, had a few back-and-forth emails with “customer support”, yet this app continues to fail me. Each time I attempt the initial process, I follow the prompts and am paired with “Cameron”; however, I cannot get past that screen and the app keeps taking me back to the “pick an appointment time” screen. Bummer..Version: 3.10.0
✓ DeplorableThis app is promoted as free but what you don't find out is that there is a free 7 day trial which is accessible after you provide credit card details. To top it off, it costs $99 per month. It seems like the developers of this app are taking advantage of vulnerable people..Version: 1.1.1
✓ UmIf you’re going to make an app that’s supposed to help with mental health issues please make sure it works on mobile (can’t even open the app) and please make sure it works smoothly on desktop (crashes constantly). Sincerely, Someone with mental health issues who’s now infinitely more stressed.Version: 5.6.4
✓ App Store info is misleadingAlthough this app description breaks down that this is indeed more of a paid app, the app is technically listed as a free app. That can lead to click-bait type schemes that are not favorable to consumers due to its inherent lack of trust with the choice of categorization. I do not find the services helpful for me or with folks that I have chatted with. But, that’s the great part of the App Store’s diversity of apps. I would recommend to the app developer that they re-categorize to mention an in-app purchase. Secondly, I would recommend they allow folks try a free portion of your app in order to get as much consumer feedback to improve the quality of the experience..Version: 3.2.1
✓ A $100 per month!Feeding of the ill. Better off spending that money and seeing your local Doctor..Version: 1.2.2
✓ Online onlyI continue to be disappointed that the meditations are only available when online. If you are somewhere where you have no Internet access such as on an airplane, you cannot access the meditations..Version: 5.6.0
✓ Cancels scheduled callsIf you have a valid subscription but choose not to renew in the future, Joyable cancels any scheduled calls. So you don’t even get to use h thy r remainder of your subscription..Version: 3.8.8
✓ Insurance???It doesn’t include Canadian insurances, and you can’t use it without insurance. Sanvello, another mental health app i’ve been using for 2 and a half years now is now transitioning into AbleTo and i cannot use Sanvello anymore which was my staple mental health app used between my therapist and i. It is extremely disappointing to have all of my moods and my mental health progress ripped away from the Sanvello app, and i can no longer access any of my prior data nor can i access this app which is supposed to be the new Sanvello..Version: 5.5.0
✓ Extremely frustrating to cancel serviceThis is a great concept, especially if you are new to therapy. However after 8 weeks, you’re done with your therapist. I wanted to cancel my service and it is VERY hard to get ahold of someone. You only can call a number to cancel service. Easy to sign up but extremely frustrating to cancel..Version: 5.2.1
✓ CommunicationThere’s no real way to communicate with your therapist or any staff in app. It’s quite frustrating when you have a video meeting or appointment and you can’t give a heads up about shakey wifi service or the like. Unless I’m a total dunce and didn’t look hard enough there’s no direct messaging system and the emails for joining video calls aren’t available in app rather sent through an email. IMO these would’ve been the first things to take care of when creating a functioning service..Version: 5.2.8
✓ Pluses and minuses...+ looks like it could be fun and helpful for simple social anxiety, NOT severe + gives a free assessment of the level of anxiety one has - my anxiety/social anxiety is marked as “severe.” It is ingenious to direct me to pay $99 a month when a copay on Medicare or work-sponsored health insurance costs less and is tailored to the individual - more importantly than the money, I’m not giving yet another app or social site my precious information and time. Just say “no,” and go on psychology today or one of the other many sites where you can find a therapist who would help in person for much less. I don’t trust my mental health and peace of mind to random people on the internet!!.Version: 3.2.2
✓ Zero Stars?I downloaded this thinking it would be helpful. After seeing what $99 a MONTH gets you, I can’t believe anyone would actually buy this. $99/yr would still be a rip off. All of the other reviews that say this is all info found easily on the internet, are right. I’d bet the weekly calls and unlimited texts are either auto generated or scripted responses by unqualified customer service reps. There are legit apps with actual counselors available that charge considerably less for quality service..Version: 3.1.4
✓ WHAT?????I downloaded this app as I am very interested in CBT. All I did was answer questions on social phobias. Not even worth looking at. Doesn't remotely cover anything that I need.Version: 1.1
✓ I like the app but have a few suggestionsLove the concepts and videos for the app. Love my therapist and life coach. However, it would be great if you could make the tools more mobile friendly - the worksheets cannot be used unless I print them out or save them as a PDF file, please make it so I can use my phone to fill them out by allowing me to type on it. It would be cool if you could integrate them as exercise modules like the “Brightside” app. Also, it would be nice if you could have more audio lessons that I could listen to in the car besides meditation. I would love it if you could make the app a little more fun and it function a little less “clinical” looking. I really believe that would get people to engage with it more. I wish it had more features that were user friendly. The journal and 3c’s is great, please make it more functional with more bells and whistles..Version: 5.4.6
✓ Good but PAYINGIf you are not inclined to pay for anything, then do not get this game. I find it irritating how it costs money, but it makes sense. It IS professionals, after all. Why couldn’t it be like 3$/3 months?? It’s quite bothersome..Version: 3.1.4
✓ Too expensiveI could really use an app like this but bc of the price am unable to pay that much money and my severe depression would not get better within the one week free trial. So I guess I’ll just continue being depressed and suicidal. The price is just ridiculous for an app, especially a mental health app. Do you not care about the lower income people with mental health issues? So selfish and could possibly cost the lives of people who can not pay. $99 really? Very disappointed after thinking I found an app that will actually help but it would put more money pressure on me which would most likely increase my depression..Version: 3.5.9
✓ Please don't use this app.I myself don't suffer from any particular mental health issues. I downloaded this app to see if it would be suitable to recommend to someone I care about who does suffer from mental health problems. I answered the questions honestly for myself and I was recommended to phone the suicide hotline rather than use the app. I can only imagine how distressing this could be for someone already feeling low. I'm going to raise my compliant with Apple. I don't think this app is appropriate..Version: 3.5.8
✓ Worst mental health appTerrible mental health app. Therapist appointments are not just useless but harmful. Essentially, they have a “standardized” program, that’s essentially just asking you a list of questions for an entire hour. From what I can tell, they try to develop a plan for you to help achieve your goals, but in reality, the weekly visits ended up feeling like reminders of all the ways I failed during the week. The entire process is extremely impersonal, and I would leave feeling worse. It felt like I was answering an hour long survey, and all they cared about was my data. Would never recommended this to anyone!.Version: 5.5.3
✓ Cannot log inI have an account with AbleTo and an open ticket. I cannot log on the the website without clicking on the link in the email that was sent with the ticket. On the regular website login, and on the login for this app, I enter my email address and, instead of asking for my password, both app and website say “we’ve sent you an email” and that I am to click on the link in said email. The email never arrives (no, it isn’t in my spam folder). An app isn’t of any use if it’s impossible to log in!.Version: 5.1.3
✓ Money hungry and ruthless.Listen app developers, I don’t care if you are offering CBT services, matching me up with the Queen of England or even offering a complete DIY life skills course - $99 per month, for 3 months, is nothing but an appalling scam-like amount to pay. I would understand if it was 99c, or even $9/month, but $100 per month to use an app like this? You guys are practically scammers! The people who need CBT the most are usually people who cannot afford much, and you know it! Absolutely appalling 👎👎👎.Version: 3.1.5
✓ Less expense than a session in an officeI actually did not use it. I can’t afford $99 a month and it made me extremely uncomfortable to have to give a credit card # before the free trial. So I deleted the app. However, if it is helpful I would agree with others that the $99 is far less than a professional. On the other hand, are you getting the same care as a doctor or counselor in person? Is it safe? But then, you get what you pay for, if you can afford it..Version: 3.1.4
✓ I want a refund for all the months I’ve been apparently payingI have been charged for several months after downloading this app. Apparently it authorised my card when I downloaded it and used my Apple Pay details, charging me £78.88 a month for 4 months, total of £315.52. I would like a refund for this immediately. I downloaded this app after downloading multiple other similar apps but immediately deleted it without opening up. What a joke!.Version: 3.6.8
✓ Horrible & Humiliating ExperienceThis company sought me out & seemed like a great option. I had an hour interview with a so-called therapist. I was told that she would be reaching out to me twice a week starting the following week. She never reached out. Three weeks later, she called to tell me that they would not help me with my therapeutic needs as I needed in person help. She didn’t bother to explain why they came to that decision as she was in a hurry to end the conversation & couldn’t hang up fast enough. It was jarring & humiliating to be dumped so abruptly without any real explanation but I was somewhat soothed by the promise that she would send me referrals for counseling. The referrals never came. I emailed ableto several times requesting this promised information & received no response. I finally called ableto & was again promised the information & again it never came. I am really surprised that this group is licensed to give any type of therapeutic services as they only seem to offer humiliation & avoidance. There have to be far better choices out there than this unprofessional operation. I would keep looking if I were you….Version: 5.1.6
✓ PLEASE HELPI’ve just realised I’ve been getting charged $99 per month for this app that I didn’t even realise I had... i tried to log in so as to contact them but don’t even know what the password might be... I can’t find a way to stop this being charged every month?!?.Version: 3.1
✓ Terrible app for people suffering from real mental illness.I took the start up quiz and they ended it with saying this app might not be for you because you have too many problems. As someone who has experienced mental health issues over the past few years, I am APPALLED that an app that is meant to help with mental illness would reject someone after they admitted to suffer from PTSD. This app had the opposite effect from what it says it will do. How dare you reject someone who is already dealing with anxiety and a constant fear of rejection?! I wish I could sue this app. Absolutely terrible..Version: 3.8.5
✓ Not very helpfulWent on website to find therapist and says I already had initial consultation which I didn’t. It was scheduled but never received email confirmation. Tried to contact through website but just brought me back to my homepage. For someone who may need help dealing with a life stressor this only adds to frustration..Version: 5.4.9
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