- 91.0LEGITIMACY SCORE
- 91.5SAFETY SCORE
- 12+CONTENT RATING
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My Molina App Complaints & User Negative Comments 2024
My Molina app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Molina? Can you share your negative thoughts about my molina?
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My Molina for Negative User Reviews
✓ Very self explanatory! But the system is in need of a updateYou can be able to retreat a lot of information from this app, the only system update I advice is that as parents of more than one children we should be able to add more than one person in to the app like a family plan add type of option in the app . I have two children and I can’t have the same app running twice on my phone to be able to have both of my children information because is only one per app and not every body has two emails. Please advice if you have a solution or working on one..Version: 3.9
✓ Not helpful at allI got the app because I thought it would make it easier to submit a payment. It never keeps my password, I constantly have to change my password and it never accepts the password choices I submit..Version: 3.1.5
✓ BROKEN APPMy Molina was just updated and now it’s broken. Only the tab for my previous paid bills works. Nothing else works. If I try to update my personal information, it won’t let me. Very poor quality control prior to release..Version: 5.5.5
✓ Love what they’re trying to do—still glitchyI do indeed love the interface—being able to access quite a bit about my plan, however if I get too far into the app it never fails to crash or glitch. Frustrating. I suppose I’ll use my PC to do it all. Just needs an update—solid start..Version: 3.9
✓ Auto payWhat’s the point of you having an auto pay option if it doesn’t Automatically process the set payment!.Version: 5.2.5
✓ DO NOT GET MOLINA!!!What a horrible company!!! So shady and always talking out one side while the other side says no this isn’t right. Contradicting themselves constantly. Horrible customer service. Waste of money. Cancel you and fine you and make all kinds of issues. Find a different provider! Thanks for nothing Molina..Version: 3.1
✓ Submitting payment problemAfter trying to make a payment and entering all the information. When I went to submit it gave me an error that the server is busy. Multiple times. So I had to go back through and re-enter all the information over again. And now just trying to put a nickname on here to submit this review everything is taken. This is ridiculous..Version: 4.2.1
✓ Rewards program ?!Ya so after 15+years of coverage I learn there is reward program but it’s not easy to access - tried a few times over the past year still no luck Also no information offered about the program for fuel cost reimbursement Offering it and making it so difficult to acces is not right.Version: 5.6.8
✓ Can Log into Website but not on the app!What is going on?! As of a few days ago, I went to log into the app and it told me that my login/password is incorrect. I went online, reset my password and tried logging into the website yesterday and it let me login. Today, I tried to do the same with the app and it is giving me an error message saying “Wrong login/password”. This is incredibly frustrating! This app should work, I need to be able to show my card when I go to the doctor, now the app doesn’t work anymore! Hopefully, my I.D. will come soon in the mail because now the app is broken and who knows how long it will take before the I.T. Department gets around to fixing the app! 😡.Version: 5.3
✓ Crash crash crashThe app needs help. Not only does it crash within a few minutes it’s layout and use ability poor and less than ideal..Version: 4.5.5
✓ So soI like many features on this app. HOWEVER, maybe double check some information displayed on the app. I found what seemed to be many doctors in my area, claiming to be accepting new patients at this current time. I called 4 or 5 different doctors, who either said they currently were not taking new patients, or they would accept new patients in 6-8 weeks. So I called Molina over the phone and I got my situation covered. This is at fault of the doctors, or Molina? Not entirely sure. Please update false information so this won’t happen in the future.. Thanks!.Version: 4.0
✓ UnusableSince I overpaid one time on my premium I can’t pay my bill on the app because you can’t make a custom payment. The mobile site is completely broken so luckily I can pay on my laptop. Whoever is programming this stuff on the backend is useless..Version: 5.5.6
✓ Gets the Job doneIt’s really slow but I can still pay... plus I’m writing this reviews in a page that doesn’t show the letters so yeah need fixing for both the app and the pages.Version: 4.2.2
✓ Terrible appFirst time member, tried logging in and didn’t let me. I was only able to log in online but not through the app. Called IT support and they were useless, they wanted for me to go through the whole process of crating and account again. Who has time for that!.Version: 5.0.1
✓ Can’t log in!!!!!!!!!!!!!I have had nothing but problems with this app. Every time I try to login on one of my Apple devices it says it’s the wrong password I need to reset my password I’ve tried to reset my password and still nothing. I can access Molina on my computer, so my password should be the same on both my PC and my Apple devices right hope you can help me.Version: 5.5.5
✓ Nope.Can’t get the website to even load, so i downloaded the app thinking it would be faster and a lot better, nope, can’t even get logged in to my account on either because it just doesn’t work. Oh well..Version: 5.3
✓ AwfulThis is probably the worst health insurance company in the whole country. They don’t even know who is in their network so good luck getting anything done. I suggest signing up for insurance through anyone else if you can..Version: 5.6.8
✓ Doesn’t Work AnymoreApp says authentication failed every time I try to sign in. I use a password manager and all of my credentials are automatically copied. Works just fine on the website, but the app doesn’t work at all. Called support and they said to reinstall the app. That didn’t fix it. So I guess this just doesn’t work now..Version: 4.5.5
✓ Not convenient for a familyI downloaded this app in hopes to have access to both my children’s info, and unfortunately I am only able to register one insured per email. That was a big inconvenience for me. I really hope they fix this and add a feature where all the family can register..Version: 5.2.3
✓ Garbage appI can’t even log on. It says I’m already registered but when I enter my member number to resend the confirmation email, I get a message that reads: “server error: unable to resend the verification email at this time. Please try again later.” Thanks! Really helpful. Other helpful messages say, “Error: cannot parse response” and “Error: an error occurred.” Please fire whatever UX designer you had on this project. What am I paying for when I pay hundreds of dollars for my premium every month? Deleted..Version: 5.2.8
✓ App uselessSometimes the app has your information and then it disappears you cant change your doctor or look up pharmacies. It was better before..Version: 5.2.7
✓ PaymentsIt refuses to let me pay through my bank account I am forced to use a card. Every time I submit with my bank account it goes to an error screen..Version: 4.5.8
✓ Can hardly do anything on it.Trying to do a few things with a message I got in my inbox. It won’t load a page that I need to complete the contents of the message, then I click a link in the message for more information and the app force closes... SO ANNOYING! I keep trying hoping it will work, it doesn’t. The definition of insanity. 😫.Version: 3.9
✓ I thought it would be helpful.We are a family of five! I was hoping to be able to at the very least be able to list my children on my account with their insurance as well. You can’t! It’s one person per email and I don’t have 5 emails. I have one and their dad has one. So this app is really no help when it comes to my children which is who I made it for. But since I entered my info bc that’s what you typically do first, now I’m Screwed. I think it’s really silly that they didn’t make this app that way in the first place knowing that most people at the least have some kind of state insurance for their children..Version: 4.2.6
✓ Does not workI used to love this app because it was convinent, but now that you can't do custom payment for whatever reason it's completely useless. I am not paying 200 for two months. I'm paying monthly and the fact that the app won't let you do custom payments anymore is ridiculous because sometimes I need to split the payment. Please fix..Version: 5.6.0
✓ Worthless app, worthless insuranceTotally worthless, costs a fortune and does not help cover anything! The cheapest of doctor visits is all. Even then it took off the primary care doctor I chose from their list and refuses to reinstall him saying he’s not accepting new patients, we’ll I’m already his patient and his listings says that he is accepting new patients anyways..Version: 5.2.7
✓ Glitches - does not seem secureIf you have to register online then why is there a register button in the app? I called the customer support number and they said it glitches “because it is secure”. That makes me feel kinda weird with my private medical info, like just remove the register option and note that it has to be done online like other apps do instead of trying to “sell” me that the glitch was deliberate. Sorry, I might try the online portal but this app seems kinda fishy to me..Version: 4.2
✓ Dislike this APPNot only does the company not answer the phone, but the app is always down. I can never login it always says error or not at this time. Overall it’s hard to get contact with Molina insurance.Version: 5.2.6
✓ Doesn’t work ever the first timeI had to submit my payment 8 times because there was an error that pop up when submitting the payment and for whatever reason it went thru on the 8 attemp! Happens every time I have make a payment!.Version: 4.7.2
✓ Useful for a single personI loaded the app hoping to have easy access to all of my families insurance info. As far as I can tell though I only get info for myself and would need to set up separate sign-in credentials for each of my three children (and wife) even though we are all under the same plan. On the regular website I am able to switch between family members. I find this app marginally useful as a parent who is generally bringing one of my three kids to the doctor. If I was single the app would be great - but not for a family..Version: 3.7.1
✓ HorribleThis is such a horrible app. Nothing is consistent or convenient. It’s full of non helpful links and the ones that are helpful are always broken or glitchy I.e the payment portal. Just use the website. Not sure why they even bothered with this mess..Version: 4.5.1
✓ App does not work ! Junk !I have tried to find pharmacies in my area that Molina approves . It continually shows access denied!!!!! It does not show that my prescription medication deductible was satisfied . It does not offer or show mail in prescriptions . It does not show that I have prescriptions or medications purchased or authorized . The only thing I am able to get off this Molina App is my Medical ID card and that my payment has been processed. There is no link to contact anyone when having a problem with this app. Obviously it is not working and not accurate as I can not see local pharmacy’s. Why does it state Access Denied when trying to view pharmacies in my local area . When I tried to use favorites it gives me not local nearby pharmacies that I did not favor . The app is junk !!!.Version: 5.2.7
✓ Unusable AppUnable to log in. After changing my password and updating my security questions through a desktop browser, I am still being told to update my security questions. Nowhere on this screen does it give you an option which makes the whole app completely useless..Version: 3.7.2
✓ Can’t log inUnable to log in to app. Wonder if it is the app though, because it won’t let me log in on the website on desktop, either. Keeps timing out..Version: 3.9
🙂 My Molina Positive Reviews
My Molina works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My Molina.
⛔ My Molina Problems
