Nike: Shoes, Apparel, Stories App Negative ReviewsNike, Inc

Nike: Shoes, Apparel, Stories Negative Reviews

4.8
4.88655 star

Total 121 Negative Reviews

Nike: Shoes, Apparel, Stories App Complaints & User Negative Comments 2024

Nike: Shoes, Apparel, Stories app received 121 complaints, negative comments and reviews by users. Have you ever had a bad experience using Nike: Shoes, Apparel, Stories? Can you share your negative thoughts about nike: shoes, apparel, stories?

Please wait! Nike: Shoes, Apparel, Stories Facebook comments loading...



Nike: Shoes, Apparel, Stories for Negative User Reviews

Air Max 1 MildThis trainers are the people are working on sale app = a bad joke !! I contact “ Nike Expert “ so many times I lost the nr ... 2 they send me wrong size , 1 I return .. 1 was for someone birthday so I didn’t have no choice to give’t like that !! Months I was waiting for this trainers, contact Nike to save me one , wake up earlier and when finally I found them and suppose to pay guess what ? They was checking the size ... and when was “ Ok “ I was been tell to go on to buy them but yea ... surprise not there anymore !! I’m wondering haw many people got same experience like me ?? If you don’t have competent people change them so simple !!.Version: 2.149.3

Waaaay too much personal information requiredI should NOT have to give you a date of birth to look at your products!! It doesn’t inform you of anything. I shop for lots of people of different ages. The only reason for you to require it (Mandatory!!) is because you’re buying 3rd party data and trying to track me everywhere. Stop it!.Version: 2.180.1

Worst shopping app I have ever tried. Do not recommendI will never use it again. It is the most non-user friendly app I have ever tried. I am a frequent online shopper and I use multiple online shopping apps. This one is the worst and the most inconvenient one. This app is just shocking especially considering that it belongs to such a great brand… I would have never expected this from Nike - a brand which is normally associated with high technology and modern approach etc. Please, text your app for user -friendly features and it would be great to redesign it. I would rather buy Nike from other retailers than from this app again. You do not have any relevant messages regarding your orders or return, your inbox only gets promotions and not what you are looking for. It is also difficult to find things in this app. It is crashing and does not work well, which even gives an expression that it is not an official Nike app and all the purchase process looks dodgy..Version: 2.184.0

No snkrs appGive Canadians a snkrs app it is America’s neighbor, how don’t we have it and these small international countries far away have it, this makes no sense it is way overdue no excuse at all, pathetic!.Version: 2.161.0

Need Sneakers AppWhy there is no Snkers app in canada?.Version: 23.30.1

App is not working at allApp is not working at all. Says to download app in new region. However when I go to the App Store it shows that it’s up to date. I’ve also deleted the app and reinstalled it however cannot access anything. Region: UAE.Version: 23.23.0

Bad customer service!I tried to order some shoes for my daughter that cost $200 and the app or the website wouldn’t even accept my payment. I was using my debit card and I have more than enough funds for the shoes. The first time I put my card info in and it wouldn’t accept the payment. I also have my card on Apple Pay so I tried it that way and it got denied. I then tried to go on the website and it wouldn’t process my card still and gave me an error message and to call customer service. So I called and they told me my account has been locked and they were going to expedite me to get my account unlocked and that somebody from Nike would contact me. I called this morning at 7 am and it is 5 pm now and nobody has contacted me still. I found the same shoes on finish line for $50 cheaper and they are on the way with no problem. I deleted the Nike app and you lost a customer..Version: 22.33.1

Good but not great - Needs ImprovementsThe Nike app has potential but needs some significant improvements. First, Nike needs a barcode UPC scanner function to scan products using phone camera to look up products in retail stores that can be found on the app. Second, the search function in the app isn’t robust. Searching for a product by the exact product name will return results of items completely unrelated. So irritating. Third the filters do not work as designed. Predefining search filter(s) return results of products that don’t fit criterion. For example, If I select ‘men’ then search, why do I see search results with women and children? Fourth, applying filters after a search don’t function as intended. Results are inaccurate and therefore useless. Lastly, the search table should have predictive capability when search tag is misspelled or part of a phrase. This should be pretty standard. I need to be able to find items quickly and don’t want to scroll through the thousands of items when I should be able to search..Version: 22.28.0

AGGRESSIVE NOTIFICATION ALERT!Every time I start the app it’s asking to turn on device notifications so they can spam alerts at me? Surly should only have to tell the app once that this is something I’m not interested in but every time you start the app it asks the same bloody question, a persistent annoying nagging alert! I utterly hate hate this style of aggressive marketing, I would like to choose when I want to shop on my phone. I can’t think of anything worse of alerts, popping up every time I’m in the vicinity of a Nike shoe store, F-OFF, NO!.Version: 23.12.0

Huge security flaw! My accnt was hacked!They NEED to get this security problem under control! My accnt just got hacked and the customer service informed me that it’s very likely the hacker got in thru the app. Someone successfully got into my accnt and made a purchase, but somehow, I didn’t receive one single email or notification until I saw the “order shipped” notification from the app. And still no email confirmation or notification at all! What’s making it worse is that the customer service rep told me that it was escalated to the fraud dept., and they are trying to stop the order being delivered. And just suggested I change my password. That was it. I asked if I were to given updates on the case’s status, like whether the payment will be refunded, or if the account was going to be safe to use, and what’s going with the email notification on my purchase or activity, the rep just told me no one is going to follow up or reach out to me. They are just going to resolve it (whatever that means?) I’m deeply disturbed and disappointed in Nike for both their security and their custom service!.Version: 22.29.1

Can’t get past the loginThe app won’t go past the login area. I put my email and password in and then it says if it does notcrefresh try again . Been trying for 1 hour and still nothing . I have deleted app and reinstalled it tried turning phone in and off still no luck . What is the problem.Version: 23.30.1

New release service, app serviceI updated my payment info 30 minutes before the release of a pair of Jordan’s. Within seconds of release, seconds I say again, I ordered and and tried to pay for them. I understand a lot of people were waiting and doing the same, but within the first few seconds I was trying to pay for them only for them to not go in my Q. Did Nike only have a couple pair to sell? If so how many? What number was I on the list? These are the questions that I inquired about over chat and those questions can’t be answered. It’s just a run around. Additionally I tried to call, but it’s just a crap computer you get to talk to. Extremely frustrating. I am active duty military and the entire process seems like I was trying to get answers from an E1 who can barley spell his name right. JS..Version: 2.187.4

“Next” button did not workThe “next” button did not work. I can not complete the last question.Version: 2.159.1

Won’t accept my Amex, it used toWon’t accept my Amex, it used to, my card is stored, valid, etc just no longer works on your site. Hence I now purchase less as I have to transfer to another card so as don’t get charged fx fees.Version: 2.168.2

If you’re Canadian the app is uselessIf you’re from Canada, there’s no point in downloading the app. You don’t have access to the deals that the other countries get..Version: 23.49.2

Doesn’t work for the southern hemisphereIt’s sending me summer deals but it’s winter where I am.Version: 2.160.0

ZERO effort put into the Canadian experience!STOP showing us products we can’t buy in Canada. “Sneakers of the week” has a hoodie and fleece pants?!?!? We deserve a better experience NIKE!!!.Version: 2.165.0

SalesThe app purposely don’t show you sale items compared to Nike.com.Version: 23.48.0

Do BetterA billion dollar company and your app is not iPad compatible.Version: 23.49.5

AnnoyedI got this app because I actually really like nike shoes and was interested in purchasing some, as I had recently started getting more active. I generally get my shoes from a retailer like Academy, but i thought I’d have better options directly from the source. It was working great and I was really excited picking out “favorites” to store for future use. I had this app less then a day and it does not work. It locked me out and continues to say access denied. ????? Ive tried logging in, trying to create a new account, using wifi, using my data, using the web browser, clearing my entire data. Nothing works. I deleted the app and redownloaded and that worked for all of 5 min and then it shut me out. Honestly super annoying. I went to file a claim with there online chat support- and after filling out all the info i hit submit and what do you know? It did not submit and sent me to the same access denied page. So i had to call for support and the lady said they would email me in 3-5 business days on ways to fix the issue. I asked what do i do if it still doesnt work and she said call back and they will follow up with another email. Not much help. At this point I’m both disappointed, frustrated, and annoyed. I literally JUST wanted to order some shoes. But if the issue is not resolved after this first email i doubt i will be calling back again..Version: 2.97.0

Good Overall app ….. butA good app and easy to navigate and make purchases. However recently they have removed the live chat with an expert feature. Any issues were promptly handled and sorted by a really good team , now it’s a “call us “ button which doesn’t actually work 🤷🏼‍♂️ Had to call recently to sort out an issue I was in the middle of before they removed live chat ….spent 26 minutes waiting to be connected to then another 20 mins explaining everything all over again…..won’t be using again as I value my time.Version: 2.178.0

NIKE DOESN’T DELIVER PACKAGESNike is honestly a joke. i’ve ordered 2 items from nike over the year. i’ve ordered a hoodie and won a pair of nike dunks. both of which have not been delivered to me. you’d think that your i formation would be safe with such a brand but you’d be incorrect, and when i tried talking to one of the team members they always tell me the same thing. they always tell me they’ll try whatever they can to get my package to me. they would be lying about that because my packages never came to me. at least i got a refund on my hoodie and i hope i can get it on my dunks as well. i encourage everyone who sees this message to be cautious when buying from nike. i won’t say stop buying from them but to just be aware that there’s a possibility they will screw you over and just take your money and give you nothing in return 🤷🏻‍♂️..Version: 22.21.0

Don’t buy customise orderI bought 2 customise shoes for me and my wife. After, 1 month when it was delivery date, it didn’t came. I contacted chat support and was told it won’t be coming. After, 1 month and Only after I contacted they told me it won’t be coming. Besides, I enquired in-between and was told it would come early. And they had the audacity to say “ here, take 10% off for your next order”. Is this a joke?????.Version: 2.162.2

ВьадчьаьЯ не могу зайти.Version: 23.29.0

Sold out instantlyI’ve been searching for Football boots for my daughter since July and even when I respond to notifications within a few minutes her size (uk5.5) is sold out - and I can’t find boots to fit of any brand in any high street or online store either. Today I have managed to place an order and hope it will be delivered, and then hope it fits.Version: 22.36.1

Unsatisfied customerAt one time the only athletic shoe that I bought was Nike. Then they started to charge astonishing prices that I had to go to another distinguished brand. Just to let you know how Nike quality is. I have a pair of Nike golf shoes. The third time that I wore them I couldn’t understand why my feet felt wet. Needless to say it had been a wet summer so I didn’t think much of it. When I went to my car to change I noticed that the shoes had cracked completely on both. I was upset to say it mildly. I get back home and call Nike and they asked where I bought them from. Why? Does it matter? Because I bought them from a non Nike store they said that they could not do anything about it. Sorry pals you lost my business for life and I tell everyone I meet the crap that you sell. I suppose maybe if I would kneel and not walk on them I wouldn’t have had a problem. Must be why kapernicks shoes last so long..Version: 2.88.1

DON'T GET THIS APPDON'T WASTE YOUR MONEY ON EXPENSIVE CLOSES THAT ARE NOT WORTH IT!! You have a family to feed not a surrounding to empress..Version: 23.49.5

Check out errorMaybe one purchase and it was fine upon the second attempt to purchase it refuses to go pass the cart checkout screen and and pop ups making the app completely useless.Version: 23.10.0

SizeThe Nike app offers a wide variety of clothing and footwear that most regular websites and stores do not. With the customisations that you can do on the shoes it offers a huge advantage and diversity to your footwear allowing you to stand out and make it exclusive to you. Also the app makes shopping very easy as it allows to quickly purchase any of your preferences without any fuss and it always lets you know when something new has come out. However the disadvantage to the app is that if you’re an average guy like me then it makes it very difficult and hard to find any clothing or footwear in your size. In addition to this most of everything you see is always out of stock or that the size is XL or 2XL. It’s been almost 2 months and the clothing that I wanted is still not in stock making me believe that it will never be. Despite the app offering alternatives it never tops off your original choice, making it almost useless. All in all it offers great looking clothing and footwear however you won’t find them in your size as they are always out of stock..Version: 2.47.0

Launches.......Hi , You have again let me down. As a regular wearer ,collector and massive supporter of Jordan brand , trying to get a win at launches with your app for us OG’s that actually wear them instead of reselling, I almost have a better chance at winning the Lottery. I want to speak to Phil about this i am sick of the generic response I get time after time , we are working on it is not a response that pleases a customer after the tenth time of “ not being successful “. Very Dissatisfied disappointed Annoyed upset and so sick of bots and resellers and generic lame responses,.Version: 22.25.1

Stock and orders are not updatedThis is app is good for window shopping and placing an order but absolute rubbish for sold out stock, some order tracking, and leaving product reviews. I can still see stock available on an item I had had cancelled months ago because apparently it isn’t in stock. Also had a global shipment completely lost and it’s still saying it’s being cleared by customs. Lastly, you can’t leave product reviews on the app. When I tried on their classic site, I kept getting error messages. All up, this app completely frustrates me..Version: 22.8.0

SNKRSOnt veut l’app au Canada ..please.Version: 23.26.1

Crashes and then crashes some moreDownload app to buy my son some Nike clothes, item not in stock so I clicked to message to see when it would be back in stock. While waiting for second response from agent, the App crashed. I’ve had a pop up telling me the agent had answered, that’s good. Clicked on pop up and it opened app up again, before crashing again, not good. No idea what agent has said, gone into product again and was able to click on the message tab, you guessed it, it crashed. Seems badly programmed and not what I expected for a company the size of Nike..Version: 23.25.2

RafflesAlways error and then sold out.Version: 23.30.1

Nike appNike App keeps saying it needs to be updated to the latest version when it already is and there’s no way to update it again I’ve tried uninstalling it but doesn’t work can anyone help with this.Version: 24.13.2

Glitchy, can’t even fully set app upThe app is so glitchy that I couldn’t even fully login & set my account up on it. I couldn’t get past the initial setup screen where it asks to share my data for better adds because the continue button can’t be clicked..Version: 2.162.2

We want SNKRS CanadaX2. We all Canadians need SNKRS CANADA app..Version: 23.9.2

Horrible app useless contentCanada been asking for SNKRS App for years now. Nike clearly don’t care about small populated countries..Version: 23.26.1

Needs usability improvementsI’ve been a Nike customer for years and while the app does make it easy to buy items I find it’s only the case when you know exactly what you want. While browsing the Nike product catalogue within the app I cannot even filter out what type of products I want. E.g. looking for a cap, I’ve clicked on the ‘accessories’ subheading but there is no option to filter the results any further than the basics like gender and sort by. So now I have hundreds of results within accessories that I don’t need or want. The poor usability makes it harder to find what I want without scrolling through hundreds of items..Version: 2.136.3

Apps been glitching^.Version: 2.183.0

Snkrs appIt was impossible trying to buy a pair of the Kobe 6 reverse grinch. If you don’t win any raffles that are in your city (mine being Toronto) you’re not getting a pair. A casual hooper/sneaker head who just wants to buy the shoes for themselves will have high hopes and be left disappointed. By having the Snkrs app, I feel like every casual would have a better chance at attaining their desired sneaker when it drops. Nike, just please make it easier for us to get sneakers..Version: 23.49.5

AwfulThis app is as bad as Nike’s customer service. The app doesn’t send notifications when it’s meant to or reserve items added to the cart, so chances are your item will disappear before you complete the checkout process. Even if you successfully purchase something, Nike may cancel the order 12 hours later because they have oversold stock. I have sent plenty of feedback to Nike, but they don’t care about their customers. I would buy all of my Nike gear through other retailers if I could..Version: 22.5.0

Snkrs app CanadaWhere is snkrs Canada apppp.Version: 2.187.2

HiWhy we can't have snkrs canada ???.Version: 23.26.1

GARBAGE APPIf you live in canada you might as well burn your money, too..Version: 23.33.1

Very hard to check outI have been trying to buy a shoe but payment window is so difficult to load- fails all the time for 2 days now. I have run out of my size and now i cannot get the shoe i wanted. So dissapointed!.Version: 22.37.6

Canadians usersNo point in installing the app in Canada There will never be sales even on black friday and heard people says the promos for birthdays never works and get rejected by support. Pretty disappointed of nike in Canada. Should go to adidas where they really care for their clients.Version: 23.49.5

Sneaker releases is buggedLog in right on time of sneaker release, get the size I want, punch in all my details, gets to processing order then kicks you out without the shoes you wanted. Waste of time. Probably ppl with bots messing it up but surely they have ways to combat that so regular people can get to buy what they want and not cater for resellers only. I think it’s set up for the scalpers..Version: 24.14.1

30-minute cancellation window hilaritySo my first experience ordering was this: 1) Order something late in the evening 2) About an hour later, realize I should get a different size; go to cancel the order on the web site 3) Find out that I can't cancel because it's been more than 30 minutes (?!). Customer service (very friendly but useless) confirms that the cancellation window is closed, that they can put in a cancellation request, but that cancellation isn't guaranteed 4) About 18 hours later, the order ships. Hilarious. They'd rather waste the time and money having customer service standing by for inevitable cancellation requests, waste time & money to ship, and then waste the time and money to receive and restock returned products. All of that has to be rolled into the cost of Nike products. Because I ordered late evening, I imagine a human actually went and picked my order from a warehouse, labeled it, then shipped it, almost an entire day after my cancellation request. Nike can integrate Apple Pay with their web site but can't figure out how to cancel an order placed more than 30 minutes ago, if nobody's even looked at it yet to pick & ship items. It's almost like they're dropshipping their own products..Version: 22.4.1

No Tracking system for productsThe app does not have tracking system! It is expected from Nike!.Version: 23.39.0

SNKRS CANADA!Need that more.Version: 2.161.0

Not worth it for Canadian consumersNo early access for Canadians. The tracking details are inconsistent and you will usually have long delays. Lastly, the only way you can change your payment method is if you are actually making a purchase! That is ridiculous.Version: 23.45.4

Slow delivery. Can’t track the order.I bought online Nike Pegasus Trail Running shoes from 15 Mar 2023. The arrival date they told me was 22 Mar - 11 Apr. Now is already 13 Apr but I still haven’t received it and can’t track delivery from 11 Apr. Where are my shoes now Nike?.Version: 23.22.0

Nike app is alright, but is has some annoying flawsThe Nike app is fine by itself, although the main problem I have with it is buying sneakers. The app will redirect you to the mess of a website, when it would be so much better for them to make the snkrs app available in Australia.Version: 23.23.0

Beautiful app, but needs to consider more about details.Very good photos, but since there are a few different colours of the same style shoes under the same list, and there’s no way for us to choose different colour, so once I buy the shoe, I don’t know if the one I picked is the one I liked..Version: 2.187.0

Nike hides poor reviews!Left a 1 star review on a product and they don’t show it. Weird how none of their products have less than 3 star reviews!.Version: 23.28.0

Nike AppI’ve been trying for weeks to update the app as it keeps telling me to download the new version… I’ve deleted the app and then download countless times with no luck… I reported it and have had no response and that was a number of weeks ago! Very disappointed.Version: 23.49.5

App crashesApp will crash when I scroll down the list to view more items. It happens several times to me. Could you please fix it?.Version: 2.168.2

No good shippingWhile I did receive my shoes earlier than listed ship date my problem is the app said the order was processing but I received a message from lazer ship saying they attempted to deliver my package not knowing it was even out for delivery. The next day I stay home waiting for the shoes to arrive so I decide to go look at the shipping to see if they are updated and find out they have been sitting outside my door for a while not knowing they have been delivered. So the first time the shoes were not delivered because nobody was home but when I was home nobody even knocked on the door. I’ve heard lazer ship wasn’t a good shipping service but it’s the first time I’ve had a delivery from them. The communication is bad i’d prefer to have them shipped to a store and pick them up from the store..Version: 22.2.1

Nike dunk lowWhats the point of the notify button . I woke up an hour earlier to buy womens dunk low shoe on release day and time. At 9:58 i tried to purchase it everything went smootly my bank confiremd the transaction but didnt get a confirmation from you. Tried 4 more times until the shoe was sold out at 10:01. Its a shame what is the point of promoting a shoe if you shell it straight to reshellers so they can sell it 3 times higher the price? Shame on you ! I am never buying from you! This thing never happend with Adidas.!.Version: 2.164.0

Never order from hereMy wife ordered something from here and they left the parcel outside then when I came home I couldn’t find it and what they did is they sent someone over to my house to threaten my wife while I was at work my wife was all alone with my 2 years old baby and some man just tried breaking into the house and made her feel so unsafe I had to leave work immediately and that is now affecting my work my time and everything not worth it at all spending money then going through all of this. Never again.Version: 2.187.1

AFTERPAYDo Nike do afterpay online ??.Version: 2.197.0

NO 12 YEAR OLDS?!?!?!??!?!?!?!?I hate that I’m 12 but still can’t get nikes ONLINE LIKE WHAT?????!!!??!?!.Version: 22.20.2

Disappointed with current optionsI’ve used this app for many years and the customizable training plans prepared me for several 10Ks and half marathons. The current version of the app offers only two training plans: a beginner 4 week plan and an intermediate half marathon plan. The loss of the customizable plan is a huge downside. I can no longer set a distance goal, select my current activity level, runs per week, etc. I want to train for a 10k two months from now and have no training guide with this app. The guided runs and run tracking are great if you just want to get out and do a run, but it used to offer so much more. I’d love to see them bring back the personalized training plans..Version: 2.187.4

Spammy failure of an app no SNKRS or anything usefulSpammy notifications fails to actually have anything useful, no snkrs functions, spams with things long sold out, useless for anything as it does not integrate with either local nike store POS, anything good is not listed in the app and requires multiple trips to many stores to find, and when you do find it is likely flawed or factory second quality anyway..Version: 22.20.2

Delivery service is terriblePackage arrived damaged and some items were stolen too, they ship in marked boxes making it easy for people to see what it is and steal it, Waited over a month for a refund, still haven’t got anything from them, do not recommend.Version: 22.37.4

BuggyScreen has frozen on the onboard questions and none of the buttons work to move or exit on. Only thing to do is to quit app. Tried multiple times to restart no luck. Since this was a new app not a great experience at all. Very unlike Nike!.Version: 2.166.0

Ease of useI thought using the app was great when I first logged in it had the items I had in my cart that I had put there when using my desktop but the amount of times I had to enter payment and shipping information was frustrating! You have the second line for the address line that states where you should enter your apt or suite number but that isn’t accurate and I found that out after 3 times of trying, it also delete my promo codes several times and luckily caught it before placing my order. I also didn’t like that When I wanted to change the size of an item I had to delete the item and then find the item again and put it in my cart. The features of the app could be way better, just feels old and clunky..Version: 1.9.0

Keeps freezingApp keeps freezing not sure if it’s my phone or the Nike App tried turning off and on the phone and uninstalled and reinstalled the app still no joy any recommendations would be greatly appreciated.Version: 2.178.0

Bad filters: shows too many optionsIt’s a good app, but too simple. I’d expect more from Nike... the filters help show you a little less of what you don’t want, but it’s too focused on the brands instead of style or function, so there are still too many options. Colour filter doesn’t work well either because the shoes often have many colours. I’d expect a tour guide, where you input some of your sport, body characteristics, habits and style preferences and it shows you a more customised offer (less options). When there is like 100 options, it’s just too much... There also should be more technical explanations on each technology for each sport, and what are the differences between the technologies (Air Max Zoom, React, etc). I was looking for running shoes (I’m an underpronator) and had to go to Google to find on Nike’s website that they recommend neutral feel shoes, and there they listed a few. But never got the same list on the app....Version: 2.152.0

Very bad experienceOrdered shoes for my son from this nike app and after waiting for 10 days they want to me to take refund like nothing happens so just take the refund & whatever. My son was really looking forward for these shoes and now i am gonna have to tell him that you not are having it because its just lost in transfit & they dont have it in stock anymore so bad luck for us. Really wasn't expecting this kind of service from this level of brand. They are offering discount voucher for future purchase but whats the point when you pay for something & they take the payment the second you place the order and then after waiting for 10 days its just lost so take your money back. I Will try next time to get from shop instead of there app. Kind of embaracing too now to tell a kid after this much waiting..Version: 2.163.0

Processing/shipping takes forever!Nike prepared my shipment for 4 days - 1 box, 2 shoes (1 pair) - 4 days. Thanks Nike! My shoes must be sooo prepared! The best part is… I didn’t even have to pay extra for all the preparation, nope, Nike just put my shoes in a 4-day time capsule free of charge! I can’t wait until I get to wear them for the first time (hopefully by 2027) and I rack up compliments like “Wow, those shoes look so prepared. Did you order those and let them marinate in a Nike warehouse for 4 days?” I’m estimated to receive my shoes 17 days from when I ordered them. Mind you, these are not limited edition, they aren’t new releases, they are very basic white Nike SB’s. My suggestion would be - if you’re thinking you MIGHT want a pair of Nike shoes in the distant future - go ahead and put in the order right this second. I mean, sure, by the time you receive them people will be wearing some sort of futuristic Tesla Hover Boots but at least you’ll have your extra super max prepared Nikes..Version: 2.185.1

Moyen de paiement indisponibleJe ne parviens pas à faire un achat via l’application depuis 2semaines.Version: 23.31.1

No snkrs in Canada. StupidTitle says it all.Version: 23.49.5

BrokenMy app never works in Canada.Version: 2.181.0

Snkrs Canada needs to be a thingDo y’all not see the demand for snkrs Canada it’s like impossible how it isn’t available here.Version: 23.49.5

How am i suppose to buy shoes like kobesI can’t buy the reverse grinches even if i wanted to bc we dont have the snkr app.Version: 23.49.5

NothingThis app has absolutely nothing for Canadians. I bought a pair of Jordan 1’s Spider-Man’s and I couldn’t get it on the app (the Jordan’s are not fake since it’s purchased from Flight Club)..Version: 23.34.0

Bad customer serviceThis is very disappointing, i love nike so much and all my family dislikes nike because of there political views, but that has never mattered to me. Nike usually has the best quality and time for shipping and receiving clothes. I love getting my shoes from nike and my clothes. This last time that i ordered clothes i did it on my moms account she is a nike+ member. A couple days later i received two shirts then a pair of socks, but we didn’t order socks, we ordered a hoodie and another t-shirt. we called Nike and tried to figure out our order. The Lady that we talked to was mean to us and couldn’t find our order for 30+ minutes. we gave her our order number 3 times before she typed it in correctly. This was very frustrating, but to say the least we still haven’t received our clothes, it has been 6 days sence we talked to customer service, this is some of the worst service i’ve ever received when buying online it really makes you think if you are an important customer. Too that customer service lady she needs more training to adequately use there own customer service operations..Version: 2.124.0

Only notify about useless stuff, also terrible stockThis app will notify you for all of the new ugly lines of clothing they come out with, however do they notify you that there is 20% off for Valentine’s Day? Haha no they don’t, absolutely useless. Want to know if a shoe you have favourited has dropped in price? No chance, you’ll find out yourself when you have a check on the app and all of the sizes in it have sold out. Also the stock levels for running and trail shoes have been horrible for ages. GET SOME NEW STOCK! The only ones in stock are the ugly colours that, surprise surprise, no one wants..Version: 2.150.1

Poor serviceVery disappointing service connected to the app. I bought a pair of shoes with an expedite shipment, everything was efficiently confirmed via email. The day after I received a notification saying that the order was cancelled, no solution or alternatives given, kind of “sorry and goodbye”. I was supposed to receive the shoes the day after for a run I had organised. I called the customer service to have an explanation, the representative was not helpful at all and did not offer any solution. I asked to receive a call from a manager, the representative said that someone would have called me. No one has ever called me back. I placed another order for a half size larger pair of shoe, hopefully I will receive them. I selected regular shipping and it will take a week to receive them. I asked via chat to make sure that the shoes are available and if they could expedite the shipment. They said that they can’t expedite them, the solution was to cancel the order and pay for the fast shipment. If this is the service that a top US company is providing, well, it is very sad. In the era of the online service there is no empathy, understanding and problem solving skills..Version: 2.158.0

Unnecessary app permissionWhat a dumb app, asking soo many unnecessary application permission and if you don’t allow it’s doesn’t work..Version: 2.168.2

Sometimes annoyingI hate when there is a new drop and you can use a student discount on it as soon as it drops because you can’t add it to your basket so you just have to buy it full price. Also the website is very dry everytime I go on it and search for my favourite shoes (Jordans) there are mostly baby kids sized and not even interesting colourways. Not enough older kids sizes and I feel like the women sized Jordan’s are so limited. The Uk doesn’t really sell Jordan 1’s, 11, 12 and 13s as much as America 😑.Version: 2.132.0

Not showing out of stockI love the app but I just can’t be bothered with the hassle anymore because every time I try to order something it says that shoe in that size is available and only when I’ve put EVERYTHING in and go to check out it says ‘out of stock’ so to find out it’s out of stock I need to try to purchase it rather than it stating on the shoes that they are out of stock. I’ve been trying to but presents and things for myself and get my hopes up because everything seems to be in stock but getting absolute disappointment when it comes to checking out. Very disappointed though Nike would do better..Version: 2.68.0

Doesnt workNext button doesnt work smh.Version: 2.187.2

Received already worn shoes.I bought a pair of Nike air zoom flight 95. They took a week and a half to come which is fine. When I received them they had creases, scuffs and all type of debris in the bottom soles. I bought and received shoes that have clearly already been worn. I bought these shoes for an out of town trip and both options Nike gave me for a return either involved A- me returning the sneakers waiting for them to “inspect” them over a two day period and then sending me new sneakers in a grand total of an additional two week waiting time, or option B - making an additional order and waiting for a refund which is also an additional week plus waiting time. Safe to say I’ll only buy sneakers I can see in person from now on. How is there a two day waiting period for inspection when clearly there wasn’t an inspection BEFORE THEY WERE SHIPPED TO ME. they have a giant scuff mark over the toe of the shoe and dirt all on the bottom soles. I’ll be using my platform to suggest people buy only shoes they can see in person from here on out. Bad form Nike!!!.Version: 23.14.1

App keeps crashingI love this app, but recently after one of the updates I have not been able to use this app. It keeps crashing with out fail within the first 30-40 seconds of me launching for some reason. PLZ FIX 🙏🏽.Version: 23.9.2

GlitchyThe update to the app is very glitchy. Items are not added to the basket despite several attempts. The checkout process has kicked me out twice with error codes which is not great either when you are about to pay. Makes you wonder if you have or haven’t paid or gave you paid twice and now gave a double order. The filter process is also very slow. Hopefully they will fix it soon..Version: 2.20.0

Useless laggyDon’t bother trying to buy anything it’s sold out but don’t worry it’ll still show as available you can’t search by size and if you do find some thing I’ll say unavailable and soon as you add it you your basket or glitch and show it as unavailable and available at the same time the app at this point is owned by bots don’t bother trying to buy anything it’s already sold out, at this point I think Nike wants you to go into the resale market.Version: 22.21.0

Pics loading slowShoes pics are loading very slowly on the apps. I tried home internet and then my 5g connection. Still same response..Version: 22.37.4

Just make it easy to use!?Cannot understand why one of the biggest football goods related apps is so unbelievably terrible to navigate? Want to buy my child some football boots, so search ‘kids football boots’ as the football section has disappeared for some reason? You cannot filter by size i.e: 3 or 4 or 5 and have to choose a range of sizes!? Terrible search results, very poor stock levels and not just on football stock neither. Stick to sports direct or LovellSoccer for your football stuff. Much easier to navigate..Version: 2.187.1

Interesting but still no serviceYou need to register/join to use the app which is annoying. I can still just browse on the web. I asked about some custom shoes not being available anymore and service was terrible. I had to keep repeating my question even though the chat bot says the “team mate” will review the chat history but I couldn’t get an answer. They just prolong the response time. Oh well, will get custom shoes elsewhere.Version: 2.187.2

Showing multiple items that are not in stockVery frustrating to shop on a website that shows shoes and clothing as available. You spend time shopping, comparing products thinking about what you can get, finally make your decision and go to your cart. Enter your details to be met with an error message that there is no stock to meet your requirements. Yet the items are still showing online as in stock . For a company as big as Nike, they should be on top of this. Really poor. I really don’t want to waste my time shopping here again..Version: 2.182.1

Rigged dunk rafflesYou dropped dunks today, it was 7:00am and your checkout method wouldn’t let me proceed passed putting in my card info and hitting the get in line button. It kept me in a loop of resubmitting my order but nothing would happen when I would click “submit?” Just spinning and then the “submit” order button would uncheck Over and over again! I must have submitted my order 10-15 times or more. It wasn’t a new payment method either same card I’ve been using to purchase shoes recently. I also tried to refresh but then after a couple of min I had to open another screen to see what was going on? By then my sizes were sold out, as well as the rest of them. Here I am stuck not able to move forward after confirming my account, payment, address and just basically waiting for the order to go through but nothing!!!Not even a “don’t refresh” or “your order has been submitted?”. Your system is rigged, I truly believe that. This only happens when DUNKS drop. You also make people sign in before each new Jordan or Dunk drop on the NIKE APP or Online to purchase which is why I stand by what I say when I tell you that the NIKE company is selective with who they let purchase a pair of shoes!!! This company does have decent core values..Version: 22.19.0

DaveSuch a poor app. This is the first time I’ve ever felt the need to leave a review but stick to the website ( when it’s running currently useless can’t refine search and not loading the next items) back to the app you can not refine your search it’s ridiculous. Such as looking at footwear, you can not select men’s then footwear then a size no you select men’s and you get a list of sports😡 just want to look through trainers. Same with everything can’t scroll through hoodies & sweatshirts it’s a complete pain. And to finish it off if you have the app but search on safari because you can refine your search properly every time you open a page it diverts you to the app.Version: 1.10.0

JUST DO BETTERI’ve had at least three different orders where a week goes by and it’s almost the day that the products supposed to be delivered and they’ll send me an email saying it’s no longer available and I won’t be receiving my order. So with that being said, a lot of the time the app isn’t up to date on what products they actually have to sell you and it’s super frustrating. I get that stuff like this happens but they should at least have a waiting list or some type of system set up so you can receive the product you bought at some point. I just think that if you already transferred money to them for a product then you should be priority (on a waiting list or something) for when they are restocked instead of leaving you in the dust and saying “sikkke, yeah we actually aren’t gonna sell you that bc we messed up with inventory, here’s your money back tho, hopefully you get the product before the next time it sells out 😬”..Version: 2.122.0

Won’t let me past customer serviceI am pressing the next button and nothing happens.Version: 2.187.4

Send us the snkrsGive canada snkrs cmon bruh💀.Version: 2.177.1

Adidas!Adidas prices and app way better!.Version: 23.24.0

Cool, but...I like nike and like the app a lot.. but it's kind of annoying that every time i'm browsing the women's clothing, the photo will show a slim woman, and then only show me the "plus size" sizes when i tap on it. sure, i can fix this by changing the size to a regular one, because that changes the photos.. but only if the item ISNT out of stock. if it is, then the button that change sizes isn't even there... like cmon man. also Nike, when are plus size men gonna get some love? i think it's awesome you have women of all body types on here, but i would like to see some husky men on there too, so i can have someone closer to my body type modeling my potential purchase.. rather than a bunch of super cut guys wearing mediums.. like i know that sweater won't look the same on my 3XL self..Version: 2.122.0

Order fulfillmentWhy won’t you guys fulfill my order? I paid 156 and some change on the new premium black and green Halloween Air Force 1 when they were well in stock. I’ve waited 3 whole weeks or so for my order and the only update I got was a message saying MY ORDER HAS BEEN SHIPPED…..we’ll that never came and you guys didn’t even have it in you to send me out an email or something to let me know my package is lost, stolen, hasn’t been labeled or actually shipped out to me. I’ve waited like a sitting duck for those shoes, just so I can wear them next October. So what’s the deal with the let down? Why can’t the company just make my shoe? It’s not like I ordered them when they were out of stock….I mean how could I?! 🤨😩 I love Nike because of the Air Force 1’s an Ima collector so you can imagine how hurt I must feel about this. Anyways I’m done talking now 😓🤦🏾‍♂️!.Version: 23.49.2

Nike Do It By You Don’t Do It!I ordered Nike by you trainers 3 months ago and they still haven’t arrived I brought two pairs which costed £230 .They still haven’t got back to me they have all my money I’ve called customer services 4 times I received absolutely no help I’ve just been told to wait a thew more days and still hasn’t received no refunds or no trainers . I’ve requested tracking numbers and still I have not been sent any form of help . I strongly do not recommend buying from Nike for nobody.Version: 2.187.4

Needs some fixes for CanadaWhile the app is pretty good overall, the biggest problem is that it connects to SNKRS here in Canada. We don’t have the app, so when you click on any SNKRS exclusive it takes you to the App Store to then tell me the SNKRS app isn’t available in Canada (duh we all know that) instead of taking us to the SNKRS “page” for Canadians. Either fix that link problem or give us the app already. It’s ridiculous that you don’t have a SNKRS app for Canada.Version: 2.161.0

AnnoyingI have bought 3 different shoes and they came in fine which was great happy with that but now I try to buy some more shoes the app either tells me that item is no longer available Which it was just like 5 minutes ago then it sometimes even kicks me off the app which I hate and then now for 3 days straight I can’t access my cart to buy some shoes then I spoke to someone on the app they told me to uninstall the app and reinstall so I did didn’t do anything still isn’t working which is really frustrating I’m really disappointed in this app right now the only reason I even shop from here and not at Nike stores it’s cause I can customize my own shoes which I love that feature but now I can’t even access anything and can’t even favorite shoes anymore please fix if you all want to make money you need to fix this problem and all other malfunctioning things on the Nike app I know I ain’t the only one complaining about something here fix this issue I’ll rate it 5 stars again!!!.Version: 2.68.0

Useless. No filter for tall sizingThe US site filters for tall sizing. The Australian site for some reason doesn’t? Trying to quickly find a Medium Tall pair or XL tall pair of anything on the Aus site is so painful. You have to click through each style, then each colour, then each size 😅 How can a sports brand like Nike, not think to filter for tall sizing in 2021?.Version: 2.165.0

Cant purchase my stuffThe app dosent let me purchase my order….Version: 23.18.1

SNKRDear Nike Could we please see the SNKR application or an extension on the new Nike app in the next update this would open a wider range of sneaker heads in Australia increasing your profits and most importantly our interests. Please Nike can you add it in I have my birthday coming up it would make my day if I see this happen during the month of may. Kind regards.Version: 2.162.2

Worst Customer ServiceSome of the clothes are nice though, if you even get to purchase some of them because the app or the information from their warehouse is inconsistent because it’ll show you stuff that’s in stock (that’s actually not in stock), stuff that drops (that’s also probably not in stock) and stuff that’s unavailable. Then trying to ask for help from any of these people is like playing a child’s game. For starters in the CHAT they’ll spend from 10-60 mins trying to answer one question, then on top of that you’ll probably chat with 5-6 different people who either giving the same useless answers or different useless answers. It’s like a constant game of tag of just straight up nothing, literally no one is gaining anything. I thought it was just me but apparently this is a constant. I mean at least they’re consistent in something..Version: 2.107.1

MrBe careful buying online , I had bad experience, I bought a pair of trainers , unfortunately they were too big and I sent them back the same day I received them and I request an exchange and the no problem , you will receive it in the next three days , 16 days have passed and I haven’t receive them also I haven’t receive my money back , I canceled my order after 16 waiting and to get money back i have been told is going to take between a week and my maybe more there is actually not a date to get my money back, I can’t order order a different size cos my size in not in stock ay longer , what a night mare, other companies would give you vouchers for the big mistake .... I have been told that the warehouse did a mistake processing my order and they don’t when the problem can get fix it never ask for exchange , no support , no body than can sort out the problems after so many calls and chats .. Very disappointed. No shoes , no money to buy different ones.Version: 2.135.1

Cancelled OrderI’m a huge Nike fan but I’m not a fan limited drops for shoes or clothes. I finally decided to get some of the shoes that I really liked (Día de los Muertos collection if anyone is asking) their official announcement said they where dropping on October 15th and I checked this app and the sneakers app and nothing. It wasn’t until I went online to Twitter that I find out they were not dropping until the 27th. So, I wait... Same thing. I wait and check both apps when the collection is supposed to drop nothing. Online says until the 30th. Third time around and part of the collection finally drops. I order my shoes exactly at 7:00am. Two days later my order is cancel with no explanation. I immediately contact customer support and they tell me they have sold out. Then I asked them about the other part of the collection that was never dropped and they claim it was dropped the 27th. It’s just so frustrating that they oversell and don’t have enough stock for those who purchased. I wasn’t the only one they did this too. More frustrating that there is no info on drops changing dates and have to get info from non Nike employees. Definitely deserves 1 star and truly disappointed with Nike..Version: 2.136.3

New dropsToday I received a notification from Nike saying a new pair of low dunks had been released and members get first dibs I immediately went on and added the dunks to my cart but when I went to my cart to check out it said item no longer available and so I went back to the item and it said exclusive access only so I went back to the notification and clicked it and it wouldn’t let me buy it again so I went through this process a couple of time but it still wouldn’t work so I reset my phone and went back in it then said that the app was not connecting to the server so when I eventually got back to the shoe after around 5-10 minutes they were sold out of almost every size. You seriously need to get the app fixed..Version: 23.30.1

Orders Constantly CanceledI would like start out by saying that I have NO idea how this app has 5 stars. My experience would have been nice if I’ve received a single order that I have placed. Upon ordering, my bank account is charged accordingly, and I receive a ‘preparing shipment’ email, and a message in the app. Okay, cool. Two weeks later, I get another email and message saying that my order was cancelled without an explanation or an alternative. This has happened three times in a row. Three different pairs. Six weeks I’ve been waiting for running shoes. Six weeks I’ve been floating $150 dollars for shoes that have not come. I have ANOTHER order in that has been awaiting shipment for 5 days now, I can’t cancel this order or modify it, so I need to wait another week and a half to even get my money back. I haven’t had an issue with New Balance, this should teach me to not stray again..Version: 24.10.1

EhhhhhSo I got the app a few months ago. I copped the Jordan 13s like in the middle of the week. Which shocked me cause I thought copping Jordan’s would b me that easy. Boy was I wrong. When Jordan’s drop trying to get a pair is IMPOSSIBLE. It’s a game basically. The app stores all your info; name, address, even card info. So you go to the app on the day of a drop, 7am, thinking you’re gonna get a win that day. You find the shoes you want. Confirm that you want them. Then you’re placed in a “waiting room” for 5 mins. They you’ll get an alert saying “we don’t have your size” WHO IS THAT EVEN POSSIBLE. It’s like you go to the mall. Go into a store and pick out the shoes you want, size and all. You go to the register and give them your credit card. After they swipe it they tell you “go sit over there and wait before you walk out”. Then the person working in the store says “oh can I have your shoes back. This person who just walked in wants them”. I get Nike doesn’t really care as long as they’re selling shoes. But these guys with the “bots” are the ones that keep getting the shoes. Why not make those guys verify that they aren’t “bots”. Just my thoughts. I’m sure Nike couldn’t care any less about my opinion.Version: 2.136.3

Poor quality productsHave ordered the same trainers 3 times now from online all have been defective upon arrival, as no ability to do exchanges online I’ve had to return and contact the chat/call centre everytime I reorder as I had a £25 promotion which they kept having to put on after the new order was placed. 3rd time I gave up and drove 30 miles to get a pair from store, to find they only sell junior 90’s online ! Reluctantly have re looked online to find they are now all out of stock ! Total joke I’m shocked at how poor the quality is given the price you are paying. Also missed out on 25% off other products as they advertised Black Friday as finshing Central European time despite me living in the UK which is a different time zone.Version: 23.49.5

Products not availableI am not sure why this app was created as when ever I open the app most of the time that product is not available on this app, it is much easier to get the same product in store..Version: 23.8.1

Great when it works, but let down by customer serviceThe app itself is, on the surface, good. However be warned that it can take an order from you when actually there is no stock (and it is shown in stock on the app). This has happened a few times to me and they never seem to resolve it. Unfortunately, Nike’s background operations don’t pick this up or resolve it until you chase them. Their customer service is pretty terrible too. They never reach out to you or back even when they have promised to. Don’t bother with the online chat. Useless. Call them directly. I think the most telling thing is that they actually do not have a complaints department. All you can do is tell the department that is doing a terrible job how bad they are. I won’t hold my breath for anything to improve….Version: 23.20.1

Worthless AppUnfortunately, I have no reason to keep or redownload this app. After placing an order a week ago, I get notification that it’s canceled. Customer service on the phone was inarticulate, unknowledgeable, and unhelpful. They claimed it was because my bank marked the transaction as fraud. I informed them that that wasn’t the case, as I am very familiar and up-to-date with my banking; not only did the transaction go through and was charged to my card, but I also never received an alert, which I always do in the case of suspected fraud. I told them I suspect you canceled my order because a pair of shoes that was listed as in stock (A WEEK AGO) is now out of stock. They assured me that that wasn’t the case. Lo and behold after wasting fifteen minutes of my life on the phone with this person, tHeY HaVe JusT beEn InfOrmEd that the shoes are (now, a week later) out of stock. Tl;dr: this app is great if you want to waste a lot of time shopping for stuff that will never make its way to your door. Oh, and multiple notifications every day. No more! :).Version: 22.36.1

WOKE GO BROKEApp has men wearing women’s sports bras in the Women’s section. It’s disgusting and promoting this is harming our children..Version: 23.21.1

CheckoutMy checkout is not working. I added few items to buy and when i proceed to checkout it freezes all the time and doesnt let me buy any. Tried one at a time but it jst freezes at the checkout..Version: 22.37.7

App failing & feedback going unansweredAfter giving feedback to the Nike Assist Team regarding the app not being able to process orders and payments after several attempts over a few weeks, I have had no response. The website is the same currently. Something is wrong. Fix it Nike..Version: 23.24.0

When it has problemsGood app but every now and then it won’t let you proceed to check out. Screen will freeze and before you know it especially when purchasing Jordan’s that sell out fast. The app may need some maintenance..Version: 23.8.1


🙂 Nike: Shoes, Apparel, Stories Positive Reviews
Is Nike: Shoes, Apparel, Stories not working?

Nike: Shoes, Apparel, Stories works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Nike: Shoes, Apparel, Stories.

⛔   Nike: Shoes, Apparel, Stories Problems
Applications with negative comments similar to Nike: Shoes, Apparel, Stories
Nike Run Club: Running Coach negative reviews, comments
Nike Run Club: Running Coach Negative Reviews

Training Plans*, Guided Runs**, wellness tips or community challenges — run towards your goals with all the tools you ne...

Nike Training Club: Wellness negative reviews, comments
Nike Training Club: Wellness Negative Reviews

Movement. Mindfulness. Nutrition. Rest. Connection. Move with the Nike community and build a life well-lived with the s...

Nike Adapt negative reviews, comments
Nike Adapt Negative Reviews

The Adapt App gives you exclusive access to the latest and greatest features of your Nike Adapt footwear. CONTROL THE F...

Nike SNKRS: Sneaker Release negative reviews, comments
Nike SNKRS: Sneaker Release Negative Reviews

Shop, explore and unlock the best of Nike, Jordan and Converse with SNKRS – your ultimate sneaker source. Exclusive expe...

Nike Innovation negative reviews, comments
Nike Innovation Negative Reviews

Join Nike Innovation, where you can help shape the future of Nike products and services by participating in research stu...

Nike Studios negative reviews, comments
Nike Studios Negative Reviews

Move with us in the Nike Studios app, made for every body and every goal. Whether you want to book in-person classes at...