Nike: Shoes, Apparel, Stories App Negative ReviewsNike, Inc

Nike: Shoes, Apparel, Stories Negative Reviews

4.8
4.88827 star

Total 116 Negative Reviews

Nike: Shoes, Apparel, Stories App Complaints & User Negative Comments 2023

Nike: Shoes, Apparel, Stories app received 116 complaints, negative comments and reviews by users. Have you ever had a bad experience using Nike: Shoes, Apparel, Stories? Can you share your negative thoughts about nike: shoes, apparel, stories?

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Nike: Shoes, Apparel, Stories for Negative User Reviews

I don’t really know what to say about AppleApple is multibillionaire company but they don’t even know simple things about their own phones they want you to download this app but every time you try to sign in it doesn’t allow you how are you supposed to make a account if your cookie is disabled you can’t login you can’t sign up the car no what’s the next step should I call Apple customer service? Like this is stupid I’m thinking about switching to Samsung instead you should too.Version: 2.187.4

Zero stock as always with NikeIt would be nice if Nike stocked any larger sizes of golf shoes (11-12 and others) on their app and website. Consistently out of stock all year round in every pair of golf shoes. This is Absolutely useless customer service and deserving of 1 star rating. How can I wear what the pros do when I cannot get them? If I ran my business like this it would not be in business any more. I feel like a used and abused long standing customer..Version: 2.157.0

SNKRS CANADAShow your sneaker heads up North some love ❤️.Version: 2.197.0

Support. Canadians. Now.Shame to delete the Nike App this morning now seeing they don’t support Canada… 🤦🏾‍♀️.Version: 2.187.4

Can’t even make a account!!I have tried 5 verification codes and everytime I click to to continue it says it’s not valid and I have not gone past the 15 minutes so...If it’s not working why send those codes please do better..Version: 22.5.0

We need a Snkrs CanadaNeed Snkrs Canada.Version: 2.187.4

Unsatisfied customerAt one time the only athletic shoe that I bought was Nike. Then they started to charge astonishing prices that I had to go to another distinguished brand. Just to let you know how Nike quality is. I have a pair of Nike golf shoes. The third time that I wore them I couldn’t understand why my feet felt wet. Needless to say it had been a wet summer so I didn’t think much of it. When I went to my car to change I noticed that the shoes had cracked completely on both. I was upset to say it mildly. I get back home and call Nike and they asked where I bought them from. Why? Does it matter? Because I bought them from a non Nike store they said that they could not do anything about it. Sorry pals you lost my business for life and I tell everyone I meet the crap that you sell. I suppose maybe if I would kneel and not walk on them I wouldn’t have had a problem. Must be why kapernicks shoes last so long..Version: 2.88.1

Cool appEverything is ok.Version: 22.1.0

Launches.......Hi , You have again let me down. As a regular wearer ,collector and massive supporter of Jordan brand , trying to get a win at launches with your app for us OG’s that actually wear them instead of reselling, I almost have a better chance at winning the Lottery. I want to speak to Phil about this i am sick of the generic response I get time after time , we are working on it is not a response that pleases a customer after the tenth time of “ not being successful “. Very Dissatisfied disappointed Annoyed upset and so sick of bots and resellers and generic lame responses,.Version: 22.25.1

Poorly timed alertsStop sending me alerts at 3am!!! I have begun getting alerts at 3am from this app. Just now it sent me 3 different marketing alerts between 3:30am and 3:45am. Never heard of timing?.Version: 22.1.0

Cancelled OrderI’m a huge Nike fan but I’m not a fan limited drops for shoes or clothes. I finally decided to get some of the shoes that I really liked (Día de los Muertos collection if anyone is asking) their official announcement said they where dropping on October 15th and I checked this app and the sneakers app and nothing. It wasn’t until I went online to Twitter that I find out they were not dropping until the 27th. So, I wait... Same thing. I wait and check both apps when the collection is supposed to drop nothing. Online says until the 30th. Third time around and part of the collection finally drops. I order my shoes exactly at 7:00am. Two days later my order is cancel with no explanation. I immediately contact customer support and they tell me they have sold out. Then I asked them about the other part of the collection that was never dropped and they claim it was dropped the 27th. It’s just so frustrating that they oversell and don’t have enough stock for those who purchased. I wasn’t the only one they did this too. More frustrating that there is no info on drops changing dates and have to get info from non Nike employees. Definitely deserves 1 star and truly disappointed with Nike..Version: 2.136.3

App crashesApp will crash when I scroll down the list to view more items. It happens several times to me. Could you please fix it?.Version: 2.168.2

Bad customer service!I tried to order some shoes for my daughter that cost $200 and the app or the website wouldn’t even accept my payment. I was using my debit card and I have more than enough funds for the shoes. The first time I put my card info in and it wouldn’t accept the payment. I also have my card on Apple Pay so I tried it that way and it got denied. I then tried to go on the website and it wouldn’t process my card still and gave me an error message and to call customer service. So I called and they told me my account has been locked and they were going to expedite me to get my account unlocked and that somebody from Nike would contact me. I called this morning at 7 am and it is 5 pm now and nobody has contacted me still. I found the same shoes on finish line for $50 cheaper and they are on the way with no problem. I deleted the Nike app and you lost a customer..Version: 22.33.1

Not showing out of stockI love the app but I just can’t be bothered with the hassle anymore because every time I try to order something it says that shoe in that size is available and only when I’ve put EVERYTHING in and go to check out it says ‘out of stock’ so to find out it’s out of stock I need to try to purchase it rather than it stating on the shoes that they are out of stock. I’ve been trying to but presents and things for myself and get my hopes up because everything seems to be in stock but getting absolute disappointment when it comes to checking out. Very disappointed though Nike would do better..Version: 2.68.0

Worthless AppUnfortunately, I have no reason to keep or redownload this app. After placing an order a week ago, I get notification that it’s canceled. Customer service on the phone was inarticulate, unknowledgeable, and unhelpful. They claimed it was because my bank marked the transaction as fraud. I informed them that that wasn’t the case, as I am very familiar and up-to-date with my banking; not only did the transaction go through and was charged to my card, but I also never received an alert, which I always do in the case of suspected fraud. I told them I suspect you canceled my order because a pair of shoes that was listed as in stock (A WEEK AGO) is now out of stock. They assured me that that wasn’t the case. Lo and behold after wasting fifteen minutes of my life on the phone with this person, tHeY HaVe JusT beEn InfOrmEd that the shoes are (now, a week later) out of stock. Tl;dr: this app is great if you want to waste a lot of time shopping for stuff that will never make its way to your door. Oh, and multiple notifications every day. No more! :).Version: 22.36.1

Give Canada SNKRSI don’t understand why Canada, which is right next to the US, doesn’t have the SNKRS app while countries across the globes do. Cmon, give the people what they want!!.Version: 2.194.1

Bad filters: shows too many optionsIt’s a good app, but too simple. I’d expect more from Nike... the filters help show you a little less of what you don’t want, but it’s too focused on the brands instead of style or function, so there are still too many options. Colour filter doesn’t work well either because the shoes often have many colours. I’d expect a tour guide, where you input some of your sport, body characteristics, habits and style preferences and it shows you a more customised offer (less options). When there is like 100 options, it’s just too much... There also should be more technical explanations on each technology for each sport, and what are the differences between the technologies (Air Max Zoom, React, etc). I was looking for running shoes (I’m an underpronator) and had to go to Google to find on Nike’s website that they recommend neutral feel shoes, and there they listed a few. But never got the same list on the app....Version: 2.152.0

Crashes.Your app constantly crashes. I mean like open it and 10 seconds later it’s gone..Version: 22.1.0

Support for CanadaSupport for Canada as a region was deleted.Version: 2.187.4

Checkout doesn’t workUseless.Version: 2.187.4

AnnoyingI have bought 3 different shoes and they came in fine which was great happy with that but now I try to buy some more shoes the app either tells me that item is no longer available Which it was just like 5 minutes ago then it sometimes even kicks me off the app which I hate and then now for 3 days straight I can’t access my cart to buy some shoes then I spoke to someone on the app they told me to uninstall the app and reinstall so I did didn’t do anything still isn’t working which is really frustrating I’m really disappointed in this app right now the only reason I even shop from here and not at Nike stores it’s cause I can customize my own shoes which I love that feature but now I can’t even access anything and can’t even favorite shoes anymore please fix if you all want to make money you need to fix this problem and all other malfunctioning things on the Nike app I know I ain’t the only one complaining about something here fix this issue I’ll rate it 5 stars again!!!.Version: 2.68.0

Appalling!What an annoying waste of time 😡. This is simply a platform for Nike to show off their different styles as I found it difficult to find the styles I wanted to look at and the information about each style is scant and vague. I found it infuriating as the Nike app constantly popped up when I played my favourite game and I couldn’t stop it - ridiculous! Come on Nike, get your act together and spend some of the profits on improving your site, providing a meaningful service to your loyal customers..Version: 2.36.0

DaveSuch a poor app. This is the first time I’ve ever felt the need to leave a review but stick to the website ( when it’s running currently useless can’t refine search and not loading the next items) back to the app you can not refine your search it’s ridiculous. Such as looking at footwear, you can not select men’s then footwear then a size no you select men’s and you get a list of sports😡 just want to look through trainers. Same with everything can’t scroll through hoodies & sweatshirts it’s a complete pain. And to finish it off if you have the app but search on safari because you can refine your search properly every time you open a page it diverts you to the app.Version: 1.10.0

Was good but....I’ve been using the app since it was first released and it has always been very good but, a few updates ago the sort by latest filter stopped working and is yet to be fixed. If you’re not concerned with sorting results by release date then I’m sure you will find the app really useful..Version: 2.75.0

Needs usability improvementsI’ve been a Nike customer for years and while the app does make it easy to buy items I find it’s only the case when you know exactly what you want. While browsing the Nike product catalogue within the app I cannot even filter out what type of products I want. E.g. looking for a cap, I’ve clicked on the ‘accessories’ subheading but there is no option to filter the results any further than the basics like gender and sort by. So now I have hundreds of results within accessories that I don’t need or want. The poor usability makes it harder to find what I want without scrolling through hundreds of items..Version: 2.136.3

New release service, app serviceI updated my payment info 30 minutes before the release of a pair of Jordan’s. Within seconds of release, seconds I say again, I ordered and and tried to pay for them. I understand a lot of people were waiting and doing the same, but within the first few seconds I was trying to pay for them only for them to not go in my Q. Did Nike only have a couple pair to sell? If so how many? What number was I on the list? These are the questions that I inquired about over chat and those questions can’t be answered. It’s just a run around. Additionally I tried to call, but it’s just a crap computer you get to talk to. Extremely frustrating. I am active duty military and the entire process seems like I was trying to get answers from an E1 who can barley spell his name right. JS..Version: 2.187.4

SizeThe Nike app offers a wide variety of clothing and footwear that most regular websites and stores do not. With the customisations that you can do on the shoes it offers a huge advantage and diversity to your footwear allowing you to stand out and make it exclusive to you. Also the app makes shopping very easy as it allows to quickly purchase any of your preferences without any fuss and it always lets you know when something new has come out. However the disadvantage to the app is that if you’re an average guy like me then it makes it very difficult and hard to find any clothing or footwear in your size. In addition to this most of everything you see is always out of stock or that the size is XL or 2XL. It’s been almost 2 months and the clothing that I wanted is still not in stock making me believe that it will never be. Despite the app offering alternatives it never tops off your original choice, making it almost useless. All in all it offers great looking clothing and footwear however you won’t find them in your size as they are always out of stock..Version: 2.47.0

Doesnt workNext button doesnt work smh.Version: 2.187.2

Pics loading slowShoes pics are loading very slowly on the apps. I tried home internet and then my 5g connection. Still same response..Version: 22.37.4

Delivery service is terriblePackage arrived damaged and some items were stolen too, they ship in marked boxes making it easy for people to see what it is and steal it, Waited over a month for a refund, still haven’t got anything from them, do not recommend.Version: 22.37.4

Good but not great - Needs ImprovementsThe Nike app has potential but needs some significant improvements. First, Nike needs a barcode UPC scanner function to scan products using phone camera to look up products in retail stores that can be found on the app. Second, the search function in the app isn’t robust. Searching for a product by the exact product name will return results of items completely unrelated. So irritating. Third the filters do not work as designed. Predefining search filter(s) return results of products that don’t fit criterion. For example, If I select ‘men’ then search, why do I see search results with women and children? Fourth, applying filters after a search don’t function as intended. Results are inaccurate and therefore useless. Lastly, the search table should have predictive capability when search tag is misspelled or part of a phrase. This should be pretty standard. I need to be able to find items quickly and don’t want to scroll through the thousands of items when I should be able to search..Version: 22.28.0

Website is 100 times betterAs the title says this app serves no purpose as the website has way more functionality. Don’t clog up your device with it.Version: 22.36.1

Apps been glitching^.Version: 2.183.0

Next button on last questionSigned up for it, started giving me the questions about Bluetooth, notifications, etc. On the last one it doesn’t let me press “next”, and I’ve tried everything and can’t get passed it.Version: 2.187.4

MrBe careful buying online , I had bad experience, I bought a pair of trainers , unfortunately they were too big and I sent them back the same day I received them and I request an exchange and the no problem , you will receive it in the next three days , 16 days have passed and I haven’t receive them also I haven’t receive my money back , I canceled my order after 16 waiting and to get money back i have been told is going to take between a week and my maybe more there is actually not a date to get my money back, I can’t order order a different size cos my size in not in stock ay longer , what a night mare, other companies would give you vouchers for the big mistake .... I have been told that the warehouse did a mistake processing my order and they don’t when the problem can get fix it never ask for exchange , no support , no body than can sort out the problems after so many calls and chats .. Very disappointed. No shoes , no money to buy different ones.Version: 2.135.1

Worst appWouldn’t work tried signing in 5 times so wasted 30 seconds each time trying to sign up for nothing !! Never using again.Version: 2.187.4

PointlessNotifications are pointless and annoying and there’s no way to adjust what you receive messages for. And still no SNKRS app for Australia, you’re better off with the website..Version: 2.177.1

Forcing users to sign up to use the app is so lowJust terrible.Version: 2.197.0

Useless. No filter for tall sizingThe US site filters for tall sizing. The Australian site for some reason doesn’t? Trying to quickly find a Medium Tall pair or XL tall pair of anything on the Aus site is so painful. You have to click through each style, then each colour, then each size 😅 How can a sports brand like Nike, not think to filter for tall sizing in 2021?.Version: 2.165.0

Sometimes annoyingI hate when there is a new drop and you can use a student discount on it as soon as it drops because you can’t add it to your basket so you just have to buy it full price. Also the website is very dry everytime I go on it and search for my favourite shoes (Jordans) there are mostly baby kids sized and not even interesting colourways. Not enough older kids sizes and I feel like the women sized Jordan’s are so limited. The Uk doesn’t really sell Jordan 1’s, 11, 12 and 13s as much as America 😑.Version: 2.132.0

Won’t accept my Amex, it used toWon’t accept my Amex, it used to, my card is stored, valid, etc just no longer works on your site. Hence I now purchase less as I have to transfer to another card so as don’t get charged fx fees.Version: 2.168.2

No snkrs appGive Canadians a snkrs app it is America’s neighbor, how don’t we have it and these small international countries far away have it, this makes no sense it is way overdue no excuse at all, pathetic!.Version: 2.161.0

App No Longer Works as Australia no Supported RegionIt was good app to browse but after the latest update Australia has been removed from using the app. It’s no longer a supported country when logging in.Version: 2.187.4

Endless connection errorWas asked to choose the country then endless connection error..Version: 22.6.0

Unable to view my inbox and orders.When I click on my orders it shows a message which reads “timed out, unable to load current page” even for my current orders. So I’m unable to check any updates. I have to log into my account through safari to view. Which takes so much longer. App is great but this is the most frustrating part..Version: 2.126.1

CheckoutMy checkout is not working. I added few items to buy and when i proceed to checkout it freezes all the time and doesnt let me buy any. Tried one at a time but it jst freezes at the checkout..Version: 22.37.7

NIKE WAKE UP!!It’s highly pathetic that canada doesn't have the snkr app and other countries do specially our neighbour. We ARE BUYERS, been trying to purchase online for an hour all it says is error error. Fix this!.Version: 2.197.0

Poor serviceVery disappointing service connected to the app. I bought a pair of shoes with an expedite shipment, everything was efficiently confirmed via email. The day after I received a notification saying that the order was cancelled, no solution or alternatives given, kind of “sorry and goodbye”. I was supposed to receive the shoes the day after for a run I had organised. I called the customer service to have an explanation, the representative was not helpful at all and did not offer any solution. I asked to receive a call from a manager, the representative said that someone would have called me. No one has ever called me back. I placed another order for a half size larger pair of shoe, hopefully I will receive them. I selected regular shipping and it will take a week to receive them. I asked via chat to make sure that the shoes are available and if they could expedite the shipment. They said that they can’t expedite them, the solution was to cancel the order and pay for the fast shipment. If this is the service that a top US company is providing, well, it is very sad. In the era of the online service there is no empathy, understanding and problem solving skills..Version: 2.158.0

Worst shopping app I have ever tried. Do not recommendI will never use it again. It is the most non-user friendly app I have ever tried. I am a frequent online shopper and I use multiple online shopping apps. This one is the worst and the most inconvenient one. This app is just shocking especially considering that it belongs to such a great brand… I would have never expected this from Nike - a brand which is normally associated with high technology and modern approach etc. Please, text your app for user -friendly features and it would be great to redesign it. I would rather buy Nike from other retailers than from this app again. You do not have any relevant messages regarding your orders or return, your inbox only gets promotions and not what you are looking for. It is also difficult to find things in this app. It is crashing and does not work well, which even gives an expression that it is not an official Nike app and all the purchase process looks dodgy..Version: 2.184.0

Won’t let me past customer serviceI am pressing the next button and nothing happens.Version: 2.187.4

EhhhhhSo I got the app a few months ago. I copped the Jordan 13s like in the middle of the week. Which shocked me cause I thought copping Jordan’s would b me that easy. Boy was I wrong. When Jordan’s drop trying to get a pair is IMPOSSIBLE. It’s a game basically. The app stores all your info; name, address, even card info. So you go to the app on the day of a drop, 7am, thinking you’re gonna get a win that day. You find the shoes you want. Confirm that you want them. Then you’re placed in a “waiting room” for 5 mins. They you’ll get an alert saying “we don’t have your size” WHO IS THAT EVEN POSSIBLE. It’s like you go to the mall. Go into a store and pick out the shoes you want, size and all. You go to the register and give them your credit card. After they swipe it they tell you “go sit over there and wait before you walk out”. Then the person working in the store says “oh can I have your shoes back. This person who just walked in wants them”. I get Nike doesn’t really care as long as they’re selling shoes. But these guys with the “bots” are the ones that keep getting the shoes. Why not make those guys verify that they aren’t “bots”. Just my thoughts. I’m sure Nike couldn’t care any less about my opinion.Version: 2.136.3

Keeps freezingApp keeps freezing not sure if it’s my phone or the Nike App tried turning off and on the phone and uninstalled and reinstalled the app still no joy any recommendations would be greatly appreciated.Version: 2.178.0

The app is saying cookies disabledI have my cookies unblocked I can’t get on the app.Version: 22.1.0

Snkrs canadaDawg please i need it.Version: 22.4.1

NIKE DOESN’T DELIVER PACKAGESNike is honestly a joke. i’ve ordered 2 items from nike over the year. i’ve ordered a hoodie and won a pair of nike dunks. both of which have not been delivered to me. you’d think that your i formation would be safe with such a brand but you’d be incorrect, and when i tried talking to one of the team members they always tell me the same thing. they always tell me they’ll try whatever they can to get my package to me. they would be lying about that because my packages never came to me. at least i got a refund on my hoodie and i hope i can get it on my dunks as well. i encourage everyone who sees this message to be cautious when buying from nike. i won’t say stop buying from them but to just be aware that there’s a possibility they will screw you over and just take your money and give you nothing in return 🤷🏻‍♂️..Version: 22.21.0

Doesn’t work for the southern hemisphereIt’s sending me summer deals but it’s winter where I am.Version: 2.160.0

Huge security flaw! My accnt was hacked!They NEED to get this security problem under control! My accnt just got hacked and the customer service informed me that it’s very likely the hacker got in thru the app. Someone successfully got into my accnt and made a purchase, but somehow, I didn’t receive one single email or notification until I saw the “order shipped” notification from the app. And still no email confirmation or notification at all! What’s making it worse is that the customer service rep told me that it was escalated to the fraud dept., and they are trying to stop the order being delivered. And just suggested I change my password. That was it. I asked if I were to given updates on the case’s status, like whether the payment will be refunded, or if the account was going to be safe to use, and what’s going with the email notification on my purchase or activity, the rep just told me no one is going to follow up or reach out to me. They are just going to resolve it (whatever that means?) I’m deeply disturbed and disappointed in Nike for both their security and their custom service!.Version: 22.29.1

Beautiful app, but needs to consider more about details.Very good photos, but since there are a few different colours of the same style shoes under the same list, and there’s no way for us to choose different colour, so once I buy the shoe, I don’t know if the one I picked is the one I liked..Version: 2.187.0

SNKRS CANADA!Need that more.Version: 2.161.0

Ease of useI thought using the app was great when I first logged in it had the items I had in my cart that I had put there when using my desktop but the amount of times I had to enter payment and shipping information was frustrating! You have the second line for the address line that states where you should enter your apt or suite number but that isn’t accurate and I found that out after 3 times of trying, it also delete my promo codes several times and luckily caught it before placing my order. I also didn’t like that When I wanted to change the size of an item I had to delete the item and then find the item again and put it in my cart. The features of the app could be way better, just feels old and clunky..Version: 1.9.0

Very hard to check outI have been trying to buy a shoe but payment window is so difficult to load- fails all the time for 2 days now. I have run out of my size and now i cannot get the shoe i wanted. So dissapointed!.Version: 22.37.6

Canada snkrsGive Canada the snkrs app.Version: 2.187.4

AnnoyedI got this app because I actually really like nike shoes and was interested in purchasing some, as I had recently started getting more active. I generally get my shoes from a retailer like Academy, but i thought I’d have better options directly from the source. It was working great and I was really excited picking out “favorites” to store for future use. I had this app less then a day and it does not work. It locked me out and continues to say access denied. ????? Ive tried logging in, trying to create a new account, using wifi, using my data, using the web browser, clearing my entire data. Nothing works. I deleted the app and redownloaded and that worked for all of 5 min and then it shut me out. Honestly super annoying. I went to file a claim with there online chat support- and after filling out all the info i hit submit and what do you know? It did not submit and sent me to the same access denied page. So i had to call for support and the lady said they would email me in 3-5 business days on ways to fix the issue. I asked what do i do if it still doesnt work and she said call back and they will follow up with another email. Not much help. At this point I’m both disappointed, frustrated, and annoyed. I literally JUST wanted to order some shoes. But if the issue is not resolved after this first email i doubt i will be calling back again..Version: 2.97.0

Can longer add Nike Pass to Apple WalletUsed to be able to add the Nike Pass to Apple wallet but it looks like Nike have stopped that functionality. Why?.Version: 22.37.5

I didn’t get my orderDO NOT ORDER! I ordered shoes but never got them, fedex told me that the box was send empty from Nike. Nike investigation team took more than a month to tell me they can’t do anything when they promised me that they will resend the shoes again or give me compensation. Didn’t fulfil any of the promises. The worst customer service there is. I wish I could give zero stars..Version: 22.9.2

Unnecessary app permissionWhat a dumb app, asking soo many unnecessary application permission and if you don’t allow it’s doesn’t work..Version: 2.168.2

Nike please fix this!1. Not a single notification setting based on type of shoes. i.e Air Jordan 1 2. Checkout error because shoes which was added to the bag was already sold 3. Where is a drop or release calendar for air Jordan 1 mid? Everyday the shoe gets posted at 9pm but like today it was available at 8:50pm and already gone. If you prefer selling shoes to a bots who then sale it for a mark up, May be it’s about time to be fair. Thanks A loyal fan who owns 60 pairs of Jordans!.Version: 22.37.5

Canceling orders1.) you can’t cancel orders after 60 minutes which is just absolutely ridiculous 2.) I am extremely upset because I just bought a pair of shoes for my birthday ($100) and didn’t get the notification that I had a coupon for my birthday. A couple hours later I was checking the personal page and saw I had one for my birthday! And, it was 20%! So I thought; “oh! I’ll just cancel the order.”(Cancel time is up) then I thought; “oh! I’ll just use it some other time!” I then thoroughly read the coupons rules and it said 20% off of purchases $100 and over. Yea. Like I’m gonna make that big of a purchase again. I just want you to know you ruined my day Nike. Just absolutely ridiculous. I’m not made of money, I don’t get to buy expensive things like this often, but thanks for the useless birthday reward! :D.Version: 2.156.1

CritiquesL’appli ne fait que de bug clés vrm juste ark non.Version: 2.187.4

Air Max 1 MildThis trainers are the people are working on sale app = a bad joke !! I contact “ Nike Expert “ so many times I lost the nr ... 2 they send me wrong size , 1 I return .. 1 was for someone birthday so I didn’t have no choice to give’t like that !! Months I was waiting for this trainers, contact Nike to save me one , wake up earlier and when finally I found them and suppose to pay guess what ? They was checking the size ... and when was “ Ok “ I was been tell to go on to buy them but yea ... surprise not there anymore !! I’m wondering haw many people got same experience like me ?? If you don’t have competent people change them so simple !!.Version: 2.149.3

Can’t payCan’t pay Afterpay on it, trying few time and still asking me verification payment didn’t go through..Version: 22.17.0

Shipping pricesGreat site and selection and easy to navigate. Shipping prices are too high for a big company..Version: 22.9.2

Good appThe app is fine but for some reason it’s no longer supporting Australia as a location while the Nike site does.Version: 2.187.4

SNKRS APPIt makes no sense how we don’t have the SNKRS App or at least the access to limited drops on the app. It’s well overdue. Please fix this we have been waiting too long.Version: 22.1.0

Terrible UIHire a real UI designer please. If you want to charge a Nike premium, make sure the shopping experience is a premium one. Website is poorly designed and your mobile app is no different. Very poor design choices, prioritizing “looks” over usability. There doesn’t need to a be a trade off. Painful to use. Poor integration with iOS wrt to information inputs during the checkout process. This is pure amateur hour..Version: 2.187.4

Worst Customer ServiceSome of the clothes are nice though, if you even get to purchase some of them because the app or the information from their warehouse is inconsistent because it’ll show you stuff that’s in stock (that’s actually not in stock), stuff that drops (that’s also probably not in stock) and stuff that’s unavailable. Then trying to ask for help from any of these people is like playing a child’s game. For starters in the CHAT they’ll spend from 10-60 mins trying to answer one question, then on top of that you’ll probably chat with 5-6 different people who either giving the same useless answers or different useless answers. It’s like a constant game of tag of just straight up nothing, literally no one is gaining anything. I thought it was just me but apparently this is a constant. I mean at least they’re consistent in something..Version: 2.107.1

30-minute cancellation window hilaritySo my first experience ordering was this: 1) Order something late in the evening 2) About an hour later, realize I should get a different size; go to cancel the order on the web site 3) Find out that I can't cancel because it's been more than 30 minutes (?!). Customer service (very friendly but useless) confirms that the cancellation window is closed, that they can put in a cancellation request, but that cancellation isn't guaranteed 4) About 18 hours later, the order ships. Hilarious. They'd rather waste the time and money having customer service standing by for inevitable cancellation requests, waste time & money to ship, and then waste the time and money to receive and restock returned products. All of that has to be rolled into the cost of Nike products. Because I ordered late evening, I imagine a human actually went and picked my order from a warehouse, labeled it, then shipped it, almost an entire day after my cancellation request. Nike can integrate Apple Pay with their web site but can't figure out how to cancel an order placed more than 30 minutes ago, if nobody's even looked at it yet to pick & ship items. It's almost like they're dropshipping their own products..Version: 22.4.1

Stock and orders are not updatedThis is app is good for window shopping and placing an order but absolute rubbish for sold out stock, some order tracking, and leaving product reviews. I can still see stock available on an item I had had cancelled months ago because apparently it isn’t in stock. Also had a global shipment completely lost and it’s still saying it’s being cleared by customs. Lastly, you can’t leave product reviews on the app. When I tried on their classic site, I kept getting error messages. All up, this app completely frustrates me..Version: 22.8.0

JUST DO BETTERI’ve had at least three different orders where a week goes by and it’s almost the day that the products supposed to be delivered and they’ll send me an email saying it’s no longer available and I won’t be receiving my order. So with that being said, a lot of the time the app isn’t up to date on what products they actually have to sell you and it’s super frustrating. I get that stuff like this happens but they should at least have a waiting list or some type of system set up so you can receive the product you bought at some point. I just think that if you already transferred money to them for a product then you should be priority (on a waiting list or something) for when they are restocked instead of leaving you in the dust and saying “sikkke, yeah we actually aren’t gonna sell you that bc we messed up with inventory, here’s your money back tho, hopefully you get the product before the next time it sells out 😬”..Version: 2.122.0

Worst app to datePlaced orders disappear from you account then you have to go on the actual website just to print a return . This is a nightmare app to use . Always crashes , take ages to load even a page . You better using the actual website to do your orders . Can’t really think of one good thing about this. Always states time out when in your account . Very easy to place orders apart from that not much more to say than deleted ..Version: 2.126.1

Bad customer serviceThis is very disappointing, i love nike so much and all my family dislikes nike because of there political views, but that has never mattered to me. Nike usually has the best quality and time for shipping and receiving clothes. I love getting my shoes from nike and my clothes. This last time that i ordered clothes i did it on my moms account she is a nike+ member. A couple days later i received two shirts then a pair of socks, but we didn’t order socks, we ordered a hoodie and another t-shirt. we called Nike and tried to figure out our order. The Lady that we talked to was mean to us and couldn’t find our order for 30+ minutes. we gave her our order number 3 times before she typed it in correctly. This was very frustrating, but to say the least we still haven’t received our clothes, it has been 6 days sence we talked to customer service, this is some of the worst service i’ve ever received when buying online it really makes you think if you are an important customer. Too that customer service lady she needs more training to adequately use there own customer service operations..Version: 2.124.0

Need to fix the bugsNot able to open the app, the last thing i can see is nike app asking for Bluetooth access permission. It doesn’t proceed from there..Version: 2.163.0

AwfulThis app is as bad as Nike’s customer service. The app doesn’t send notifications when it’s meant to or reserve items added to the cart, so chances are your item will disappear before you complete the checkout process. Even if you successfully purchase something, Nike may cancel the order 12 hours later because they have oversold stock. I have sent plenty of feedback to Nike, but they don’t care about their customers. I would buy all of my Nike gear through other retailers if I could..Version: 22.5.0

Availability issuesI’ve recently ordered and received shorts, tanks and pants. I LOVE THEM!! But when I tried to order more of the same, only one day later, they were out of stock in my size (L) and there was no info about when they would be available. As a Nike member I wanted to get them from you but short supply seems to happen a lot. Why? I eventually got them from another supplier..Version: 2.114.0

AFTERPAYDo Nike do afterpay online ??.Version: 2.197.0

UselessThe app used to work fine but I’ve spent a couple of evenings googling why it’s now seized up at checkout- trying all the different tips and deleting and restarting etc to no avail. I guess it’s Adidas from now on?….Version: 22.37.7

Excuse me?I am a HUGE Nike fan - honestly!! So I downloaded this app, all excited about being able to shop at Nike all day but when I got there you had to make an account which isn’t a problem for me so when I put all my details in and stuff it didn’t let me create the account. I have now downloaded JD sports and it’s been great I’ve been able to shop for Nike all day long just like I wanted! Before you download this remember you have to create an account otherwise you can’t browse..Version: 2.111.0

Glitchy, can’t even fully set app upThe app is so glitchy that I couldn’t even fully login & set my account up on it. I couldn’t get past the initial setup screen where it asks to share my data for better adds because the continue button can’t be clicked..Version: 2.162.2

No member benefitsI’ve been a member for 10 years which gives me no benefits to access exclusives, everything members have access to is sold out it’s just a tease to keep you interested. Bring back the Dunk low’s by you..Version: 22.17.0

TrashNever get notifications on new release shoes even if you signed up to be notified. Customer service is so patronizing when you contact them to the point well i just don’t contact them anymore. No matter the amount of money you spend with them when it comes to first dibs on new released sneakers they don’t even give you a 5min head start on the BOTS. I mean if I have spent close to 7 grand on Jordan sneakers in the last 6 months I had hope that would help more be able to get first dibs on new releases. I’m not a reseller I only buy one pair for myself or maybe my wife and daughter wants a pair that’s 3 pair different sizes but guess what you can’t one pair per account which is dumb. I would to have to go to StockX or Goat and pay double just to be able to get sneakers but I guess you have to pay to play..Version: 2.196.0

Nike applicationWhy does it need 100% access to my Bluetooth, all the time? How about just when I’m using the app? Or how about never? Seems a little odd.Version: 22.2.1

BuggyScreen has frozen on the onboard questions and none of the buttons work to move or exit on. Only thing to do is to quit app. Tried multiple times to restart no luck. Since this was a new app not a great experience at all. Very unlike Nike!.Version: 2.166.0

Disappointed with current optionsI’ve used this app for many years and the customizable training plans prepared me for several 10Ks and half marathons. The current version of the app offers only two training plans: a beginner 4 week plan and an intermediate half marathon plan. The loss of the customizable plan is a huge downside. I can no longer set a distance goal, select my current activity level, runs per week, etc. I want to train for a 10k two months from now and have no training guide with this app. The guided runs and run tracking are great if you just want to get out and do a run, but it used to offer so much more. I’d love to see them bring back the personalized training plans..Version: 2.187.4

SNKRDear Nike Could we please see the SNKR application or an extension on the new Nike app in the next update this would open a wider range of sneaker heads in Australia increasing your profits and most importantly our interests. Please Nike can you add it in I have my birthday coming up it would make my day if I see this happen during the month of may. Kind regards.Version: 2.162.2

Never order from them!Bought and paid for order! Never received order and package lost! They use 3rd party shippers?! Can’t find where the package is and they don’t take ownership of their inadequate employees and customer service! Beware and stay away!.Version: 2.194.1

Adidas > NikeNike don’t love canadians. They won’t give us an app… this is why adidas is ahead right now.Version: 22.9.2

Cool, but...I like nike and like the app a lot.. but it's kind of annoying that every time i'm browsing the women's clothing, the photo will show a slim woman, and then only show me the "plus size" sizes when i tap on it. sure, i can fix this by changing the size to a regular one, because that changes the photos.. but only if the item ISNT out of stock. if it is, then the button that change sizes isn't even there... like cmon man. also Nike, when are plus size men gonna get some love? i think it's awesome you have women of all body types on here, but i would like to see some husky men on there too, so i can have someone closer to my body type modeling my potential purchase.. rather than a bunch of super cut guys wearing mediums.. like i know that sweater won't look the same on my 3XL self..Version: 2.122.0

Rigged dunk rafflesYou dropped dunks today, it was 7:00am and your checkout method wouldn’t let me proceed passed putting in my card info and hitting the get in line button. It kept me in a loop of resubmitting my order but nothing would happen when I would click “submit?” Just spinning and then the “submit” order button would uncheck Over and over again! I must have submitted my order 10-15 times or more. It wasn’t a new payment method either same card I’ve been using to purchase shoes recently. I also tried to refresh but then after a couple of min I had to open another screen to see what was going on? By then my sizes were sold out, as well as the rest of them. Here I am stuck not able to move forward after confirming my account, payment, address and just basically waiting for the order to go through but nothing!!!Not even a “don’t refresh” or “your order has been submitted?”. Your system is rigged, I truly believe that. This only happens when DUNKS drop. You also make people sign in before each new Jordan or Dunk drop on the NIKE APP or Online to purchase which is why I stand by what I say when I tell you that the NIKE company is selective with who they let purchase a pair of shoes!!! This company does have decent core values..Version: 22.19.0

Absolutely awful appI very rarely write reviews but felt the need to say how bad this app is it’s just awful lots of pictures to scroll through that have no point other than to show off the photographers photos I couldn’t even search for what I wanted I had to look through pointless picture after pointless picture it looks snazzy with no actual usefulness it’s hard to navigate and find what your actually looking for total waste of time it should be removed from the App Store I fact Nike should be compensation people who download this for wasting there time I deleted the app after 5 mind it’s so annoying and frustrating! If I could give it 0 stars I would Less fancy photography and more usability And usefulness please!.Version: 1.8.1

Only notify about useless stuff, also terrible stockThis app will notify you for all of the new ugly lines of clothing they come out with, however do they notify you that there is 20% off for Valentine’s Day? Haha no they don’t, absolutely useless. Want to know if a shoe you have favourited has dropped in price? No chance, you’ll find out yourself when you have a check on the app and all of the sizes in it have sold out. Also the stock levels for running and trail shoes have been horrible for ages. GET SOME NEW STOCK! The only ones in stock are the ugly colours that, surprise surprise, no one wants..Version: 2.150.1

RESTOCK!I think it would be great for you to restock all your products especially the when they’ve been out of stock for a long period of time. I have been waiting for three different pairs of shoes since November.Version: 22.10.0

Processing/shipping takes forever!Nike prepared my shipment for 4 days - 1 box, 2 shoes (1 pair) - 4 days. Thanks Nike! My shoes must be sooo prepared! The best part is… I didn’t even have to pay extra for all the preparation, nope, Nike just put my shoes in a 4-day time capsule free of charge! I can’t wait until I get to wear them for the first time (hopefully by 2027) and I rack up compliments like “Wow, those shoes look so prepared. Did you order those and let them marinate in a Nike warehouse for 4 days?” I’m estimated to receive my shoes 17 days from when I ordered them. Mind you, these are not limited edition, they aren’t new releases, they are very basic white Nike SB’s. My suggestion would be - if you’re thinking you MIGHT want a pair of Nike shoes in the distant future - go ahead and put in the order right this second. I mean, sure, by the time you receive them people will be wearing some sort of futuristic Tesla Hover Boots but at least you’ll have your extra super max prepared Nikes..Version: 2.185.1

Doesn't workI can't pay the order!.Version: 22.10.0

“Next” button did not workThe “next” button did not work. I can not complete the last question.Version: 2.159.1

Needs some fixes for CanadaWhile the app is pretty good overall, the biggest problem is that it connects to SNKRS here in Canada. We don’t have the app, so when you click on any SNKRS exclusive it takes you to the App Store to then tell me the SNKRS app isn’t available in Canada (duh we all know that) instead of taking us to the SNKRS “page” for Canadians. Either fix that link problem or give us the app already. It’s ridiculous that you don’t have a SNKRS app for Canada.Version: 2.161.0

GlitchyThe update to the app is very glitchy. Items are not added to the basket despite several attempts. The checkout process has kicked me out twice with error codes which is not great either when you are about to pay. Makes you wonder if you have or haven’t paid or gave you paid twice and now gave a double order. The filter process is also very slow. Hopefully they will fix it soon..Version: 2.20.0

Cancelled orderJust won a raffle, order confirmed, then 20 mins later order cancelled. 2 different answers as to why given by Nike chat and a phone call to the support line. Very confusing as payment was authorised and showed taken from card balance. This with reduced quality of shoes in the past is putting me off the brand slowly.Version: 2.135.1

Spammy failure of an app no SNKRS or anything usefulSpammy notifications fails to actually have anything useful, no snkrs functions, spams with things long sold out, useless for anything as it does not integrate with either local nike store POS, anything good is not listed in the app and requires multiple trips to many stores to find, and when you do find it is likely flawed or factory second quality anyway..Version: 22.20.2

Not able to open the appI am trying to open the App and not able to open it is stuck here Find products faster and see Nike ads relevant to your interests by allowing us to use your online activity and share it with partners. Not able to do next on app.Version: 2.187.4

No Canada??Soo does the USA forget there’s a country north of it???.Version: 2.187.4

Canada booted?Suddenly the app doesn’t support Canada anymore???.Version: 2.187.4

No good shippingWhile I did receive my shoes earlier than listed ship date my problem is the app said the order was processing but I received a message from lazer ship saying they attempted to deliver my package not knowing it was even out for delivery. The next day I stay home waiting for the shoes to arrive so I decide to go look at the shipping to see if they are updated and find out they have been sitting outside my door for a while not knowing they have been delivered. So the first time the shoes were not delivered because nobody was home but when I was home nobody even knocked on the door. I’ve heard lazer ship wasn’t a good shipping service but it’s the first time I’ve had a delivery from them. The communication is bad i’d prefer to have them shipped to a store and pick them up from the store..Version: 22.2.1

App keeps crashing after updateCrashing app makes it impossible to use..Version: 22.33.1

Don’t buy customise orderI bought 2 customise shoes for me and my wife. After, 1 month when it was delivery date, it didn’t came. I contacted chat support and was told it won’t be coming. After, 1 month and Only after I contacted they told me it won’t be coming. Besides, I enquired in-between and was told it would come early. And they had the audacity to say “ here, take 10% off for your next order”. Is this a joke?????.Version: 2.162.2

Interesting but still no serviceYou need to register/join to use the app which is annoying. I can still just browse on the web. I asked about some custom shoes not being available anymore and service was terrible. I had to keep repeating my question even though the chat bot says the “team mate” will review the chat history but I couldn’t get an answer. They just prolong the response time. Oh well, will get custom shoes elsewhere.Version: 2.187.2

But..Where is SNKRS???.Version: 22.5.0


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