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PREVIEW: Planner for Instagram App Complaints & User Negative Comments 2024
PREVIEW: Planner for Instagram app received 123 complaints, negative comments and reviews by users. Have you ever had a bad experience using PREVIEW: Planner for Instagram? Can you share your negative thoughts about preview: planner for instagram?
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PREVIEW: Planner for Instagram for Negative User Reviews
✓ DevastatedI’ve been using Preview for over a year and have been loving it. It makes planning everything so much easier. However, it appears that somewhere along the line I was automatically signed out of my IG account in the Preview app and didn’t realize it. I left it alone for a bit, until I noticed suggested hashtags weren’t popping up like they used to when I attempted to add them to a caption. That being a useful tool, I decided to re-login with my IG info. Which apparently wiped out all but two of my hashtag groups I had curated over the past year and a half. I had maybe a dozen groups, each with at least 30 hashtags. Every single one of those is gone now, except for two of them, which I can only guess were made while I was still logged in. Before this, I would’ve easily rated 5 stars. But this is devastating to lose all of those hashtags (I have the basic/free account with no backup option)..Version: 2.32
✓ Love the conceptThe app is really good and fairly easy to use however the photo editor can be slightly irritating due to the sensitivity of trying to move any text into place. Each time I try to move things around the text box keeps opening meaning it takes twice as long to do what I’m trying to do! I can’t wait for the auto posting function to be released (currently in beta release and being tested) this will save me so much time and will help to balance my work / life balance MUCH better! I hadn’t fully understood the description (user error) and had wrongly presumed that multiple accounts under the premium package was ‘multiple users’ BUT this hasn’t put me off and hopefully when I generate more revenue I’ll be able to add my other accounts. All in all a great app!.Version: 2.27
✓ AVOID AT ALL COSTSTried this app for my feed, bought the subscription. Cancelled it a couple months later because I didn’t use it much anymore. I STILL GOT CHARGED A YEAR LATER. Customer service is completely garbage, only an email that I never heard back from (I waited 3 weeks/14 business days). AVOID!! Several other apps that do the same thing for free..Version: 3.25.2
✓ Don’t get this app!I am sooo disappointed with this app! Complete rubbish and money waist!! I created an account and purchase subscription for £7 monthly, however when accessing the up i realized I don’t have all features needed for posting great contents so I upgraded to premium pro for 12 month for £135 as it said it will deduct the money I already paid for basic version-didn’t happen, as they charged me for both subscriptions!!! Afterwards I found out that they don’t post for you-you are paying mad money for them to remind you that you have to post!!! What a nonsense! Completely useless app. I have canceled the subscription very same day asking for full refund of money but no respond from the support team...Version: 3.7.1
✓ Terrible Customer ServiceI am still waiting for a response from this company regarding them automatically renewing this app - I want a refund. I haven’t used it for months as it wants me to create a Facebook business page to use the auto posting feature (I don’t want something else to manage and update). They have taken my money and have not responded to emails for about 2 weeks now. There is no phone number or way to contact them other than email- no instant chat or social media presence outside of Instagram- they don’t respond there either. Probably a decent app if you don’t want any contact! Very efficient at taking payments though! AVOID.Version: 3.23.2
✓ Pro & Premium – ScamsThe free version works okay, but don't waste your money on the Pro & Premium Subscriptions. You need to purchase a new subscription for each account you'd like to add, and it's genuinely just confusing to navigate on multiple accounts (i.e., to add, to manage, etc.). Their customer support team is also rude and condescending despite their advertising being misleading. Overall, not worth wasting your money on, but use the free version if you'd like. At least that one's functional..Version: 3.29.1
✓ AnnoyedThis app keeps loading my reels which is very annoying cause these reels are not visible on the timeline of my account so it just ruins the purpose of this app..Version: 3.24.4
✓ Scammed by titelsIts says you can autopost but its doesnt say that you cant autopost reels and i think this is a scam because if you click on autopost in reels its says you need to pay for the pro mode Not using the app again because i want it for my reels.Version: 3.24.4
✓ No customer supportI signed up to preview just over a year ago to try it out. I was waiting for the 1 year mark to be up to cancel. Instead of receiving a reminder / email from preview to say my membership is about to renew, they just automatically charged me an exorbitant amount of money and won’t answer any email about cancelling and getting refunded. I’ve never dealt with such poor services! Do not recommend.Version: 3.25.3
✓ Love it but...I love this for planning my feed and I also want to try the paid version for the analytics, but I hate the photo editor and filters. If I edit or add a filter to my photos the quality is destroyed. My photo ends up being grainy and blurry no matter how low I set the filter. This brings me to my next issue which has recently started happening. After editing my photo in another app for instance VSCO, I can’t import my photo to Preview. When I click on the Preview icon to import, it opens the app and nothing happens. I have to save the image to my iPhone from VSCO then open Preview and import it. Why does Preview have to be so special? I have no problems importing my images from one app to another except for Preview. Please fix this!.Version: 1.29
✓ Full of bugsFunctionally good, great filters on the paid version, but full of bugs. It crashes almost every time I use it (iPhone 13pro), I get half way through writing a post & it stops responding. Half the time I lose the post. Sometimes I wrote a post & the next time I go into the app it's deleted/lost it. Doesn't upload carousels to IG in the paid version despite saying it does. If they could sort out the bugs it would be decentbut its infuriating .....Version: 3.29.1
✓ CANT AUTOPOST REELS OR STORIESI manage my own social media account as well as another individual social media account. A majority of my con tent revolves around posting reels and stories to promote those reels at certain times of the day. At first look, preview appeared to be a great choice And all of their marketing materials, they talk about their ability to auto post, And all of their marketing materials, they talk about their ability to auto post and their ability to schedule posts. What they FAIL to mention (through clever wording) is that Instagram does not allow scheduled auto posting for reels or stories. So even when you use this app, the auto posting function is only available for the regular timeline posts. They define “schedule” as simply a reminder/prepping a post with captions, and “Auto-posting” as an automatic posting with your having to do anything. While you can “SCHEDULE” reels and stories, you can not AUTOPOST them. Which isn’t stated ANYWHERE in their promo materials. They even have a button for auto posting in the reel section when you’re scheduling them, only for it to say “you can’t actually do that”. So basically all you can do in this app, his schedule/auto post regular Instagram feed posts. Which you can already do for free with the Facebook Creator Studio.Version: 3.14.1
✓ Not impressedNo customer service. I was trying to use this app as a tool for my boss. When I was having trouble linking Facebook account with IG. I sent a message with no response. I bought the premium package to preset posts . Didn’t work without the fB so I could never use it. Messaged again no response. Paid for the year for nothing. Canceled the subscription and deleted the app and I STILL got charged this year AGAIN! And can’t figure out how to get my money back !.Version: 3.36.0
✓ Draw featureThe draw feature is super infuriating on the new iPhone, because the swipe indicator is right on top of where you go to select colours and tool sizes for drawing it makes it IMPOSSIBLE not to keep swiping by accident out of the app and messing it up, which is so annoying because the feature would be so good without that small mistake that makes using the feature So time consuming :(.Version: 3.13.3
✓ They delete all of your content — BEWARE!Despite using it for years it seems I never learn my lesson and should know by now they don’t look after their users and paid subscribers. I recently upgraded one of my accounts that had around 30 planned posts, with captions (I am a social media manager and have multiple) to a paid option, and as it’s totally useless I cancelled the plan after a month. They’re now holding my posts hostage and saying I will lose all content in the app if I don’t re—subscribe. I don’t even get to just go back to the paid version and keep to content I loaded in/ captions I added when I was using for free. I just lose everything until I pay again. This is absolute BS and an obvious ploy to force people to pay and not cancel a subscription. Actually so unethical. Fair enough losing the paid subscription perks, but losing your actual feed/ plan and posts you’ve uploaded, which is something you can do in the free version, is 🤯.Version: 3.25.0
✓ Doesn’t load past log inDoesn’t work - reboots to sign up/log in page no matter how many times I enter info. Don’t waste your time.Version: 3.33.14
✓ FrustratingThis app has been my “go to” for over a year now, but recently I have been posting my photos through the app (takes me to Instagram to make my post) and for some gosh darn reason it keeps deleting my caption and my hashtags!?! There’s been three occasions where I post my photo through the app and it consistently deletes my entire caption and hashtags, which takes me forever to make! Just awhile ago, I selected and copied my entire caption just in case if that mess happens again and when I tried to paste my caption (after my caption disappeared before) Instagram keeps giving me an error message! It literally drives me crazy! I will no longer schedule post/post photos through this app and I’ll just use my camera roll instead until there is an update for this mess!.Version: 2.22
✓ Not worth the subscription AND terrible image qualityAs soon as I upgraded to the paid subscription, realized the hashtag tool is minimal at best and the insights are no more informative than the ones available on Instagram itself. Not to mention the image quality is terrible if you upload from the app straight to instagram..Version: 3.24.2
✓ HUGE SCAMMHonestly stay away. They literally just charged me 200$??. I never even bought the premium… they say in their terms that they will keep charging u 200$ on a yearly basis without even telling u which is RIDICULOUS that they even charge that in the beginning for what we get. USE MY FEED. It’s free and no ones trying to scam you it’s just a rlly useful tool to visualize your feed…. As it should be My credit card expired before the purchase and I didn’t even change it on the app…. So how is it charging me rn. What a scam.Version: 3.25.4
✓ Save yourself a headache don’t purchase the paid versionI purchased this app after using the free version for a while and really loving the features. I was so excited to use this for my business on a regular basis. I went ahead and purchased the yearly version for $85. The app never upgraded me to the paid version and I have still not been able to use any of the features over 3.5 days after purchasing. I contacted customer service 3 separate times to try to resolve the issue. They did not respond within a prompt timeframe nor did they offer to manually upgrade my account! Two representatives advised me to cancel my subscription, email apple support to request a refund, and then repurchase their paid version. However, after this whole headache and time spent trying to resolve the problem I don’t feel inclined to purchase the app. Will look for a better one!.Version: 2.30
✓ Good editor but scheduled posting is a bit finickyGreat for quickly making photos look immense and I like the schedule feature. Sadly so far when scheduling posts I’ve clicked export to Instagram as it tells you to and it’s only copied the photo over so I have to re copy all the caption and hashtags separately to the app when posting. Makes out that it copies the caption and photo all in one but so far it’s not worked for me. Girlfriend also has downloaded app as well and said same. Maybe recent issue. Either way, good for editing..Version: 1.25
✓ Great app but...Really love how easy and intuitive it is but (and this is a real kicker at the moment) the compression on the images really lowers the quality so even if you’re posting a super high res quality image, when it’s up on IG you’ll notice these really thin lines over the photo and a bit more grain. The grain is personally not an issue cause aesthetic but I wouldn’t go through the trouble of clicking images on a DSLR to publish a much lower quality. On the flip side, the filters are beautiful and the editing features are almost everything you would ever need for your images. It even helps with captions and hashtags..Version: 3.9.2
✓ Pro is not pro at allSo disappointed with my purchase. I do not recommend at all. Firstly you have to manually hide all your reels if you want to actually see your home page grid, every single time you open the app. Secondly you can only load from camera when you ar4 creating carousels and worst of all you pay premium to use on your laptop and it literally displays as a tiny phone on your screen? This is the fourth planning app I’ve use and by far the worst and most waste of money. I want my hard earn money back 👎🏻.Version: 3.25.0
✓ Zero Customer ServiceI signed up for the pro plan but it didn't work for my needs. The hashtag generator is completely workthless for someone in the arts, one of the main reason for trying the pro plan. I finished out the year subscription but they auto renewed my account. I immediatly canceled the account 1 day after the auto renew and sent an email requesting an immediate cancelation and refund. Absolutly no response after multiple emails over the last 2 months. I am now disputing this charge through my credit card complany. I wish I looked closer at the other reviews. Many people complain about the lack of customer service and no response for technical support or refunds when their product isn't working. The preivew team just takes your money. They do continue to try and upsell you to get more money out of you. Nnot a respectable complany! The Preview Team operates much like the reputation of used car sales people..Version: 3.22.3
✓ Glitches and poor customer serviceI purchased two premium accounts but once you sign into one account, the app will automatically sign into the same account with the new subscription - there’s no option to have two separate accounts. The app also has so many bugs and glitches. All I see are blank grey squares in place of my many photos. I cancelled and got no refund and no help from their customer service who are not interested in helping or resolving issues. Won’t be spending my money on this app and have cancelled both subscriptions..Version: 3.20.0
✓ Doesn’t workMy boyfriend and I were really hoping to use this app for both our businesses. But it’s been very difficult to use. Once we finally did get to login and connect preview to our Instagram accounts, we wanted to start with the free version. Can’t buy any of the filters. Only gives us a restore purchase option. Can’t restore a purchase when we haven’t made one in the first place. A major reason we wanted it was for the frames. They just won’t download no matter how many times we’ve tried. Disappointing and time consuming..Version: 2.54.0
✓ Horrible Customer Service/UnderstandingI purchased the pro version of this app thinking it could manage multiple accounts at one time, which was advertised to me. However, the app could not do that. I emailed them for help and they responded saying that to I would have to buy the pro version for every Instagram account that I manage to be able to use it. I run a side business running people’s Instagram pages, it’s not in my budget or my clients budget to do that for each Instagram page. Though I was upset I couldn’t use the app for its intended purpose I was okay with it. I asked customer service for a refund as the app isn’t doing what it was advertised to do. I’ve emailed them 3 times since and no one has responded. What a rip off and horrible way to scam people out of their money!!.Version: 3.21.2
✓ Disappointing waist of timeI have lost everything on this app 3 times, lost of waist of time reconfiguring my layout for 3 different accounts, looking for a more reliable app.Version: 3.24.2
✓ Support is non existent and unable to get helpI asked for a refund because my Instagram account was hacked and I was never able to use my subscription to Preview in 2022. I emailed a number of times and found support does not existent, I never received a reply. While hoping to get a refund, preview tried to charge me again. I know the product is probably great but very unhappy with customer service..Version: 3.29.1
✓ Does not do what it saysBought the premium version, waste of money I immediately cancelled my subscription and I’m glad I didn’t buy the full year. It only scheduleds posts, but doesn’t actually post them (like some other free apps do) I also can’t upload video at all I get a combination of error messages and then it tells me videos can’t be longer than 61 seconds, the. A different one saying 32 seconds. The video I wanted to post was 20 seconds. I’ve emailed and heard nothing back. App has potential but so far it is falsely advertising and is simply broken..Version: 3.12.6
✓ WORST SERVICE EVER - DO NOT BUY!!Update ** I have emailed for a refund and have had NO response. I am very unhappy. I’m not normally one to write reviews but I’ve just paid £134 for the paid version as I wanted auto post - I’m feeling a little annoyed that I can’t actually do this! Most of my posts are carousels and I wasn’t aware you can’t auto post these. For me that’s a big deal so I wanted to get in touch to see how I can get my money back. If it was clear from the beginning I wouldn’t of paid for it. I feel a little like I’ve been miss sold something. Please let me know about a refund ASAP. Thanks.Version: 3.15.2
✓ DON’T purchase this app.I purchased the premium package because it was advertising all the feature that I needed like multiple accounts and devices - WRONG - false advertising, they kept charging you for each account you add after that. I am trying to get my money back but it’s impossible to get in touch with their customer service - STAY AWAY from this app!.Version: 3.5.4
✓ Customer Service UnresponsiveInitially purchased without realising that the app won’t work with multiple email addresses - guess that’s on me? Reached out & received a reply that didn’t address my initial question, so requested a refund. Haven’t even used the app & asked for a refund of initial payment... And now?! Realized they’ve been taking money from my account after asking to cancel. Buyer beware..Version: 3.21.1
✓ Doesn’t display ReelsMy account is primarily Reels and while that is the case I do need their cover photos displayed so I can plan my feed. If preview can include reels in the app, I’ll consider re-downloading it. Until then I guess I have to find another app..Version: 3.25.4
✓ Not worth moneyI paid for the pro subscription, they are charging way too much for free features that can be easily found in the Facebook business suite. It doesn't allow you to automate posting and doesn't even generate hashtags. The app is unstable with content missing and reappearing constantly. This app is not worth 80$ for an annual subscription..Version: 3.23.3
✓ Frames has disappearedFrames has disappeared from the editing tools today — very disappointed and hoping it’s just a glitch, as I used the white borders all the time!.Version: 2.50.0
✓ Great app! Takes some getting used to...I love the idea behind this, how you can plan and rearrange your IG feed to make a beautiful profile. I was under the impression from the beginning that you could schedule your posts, and you can - just not the way I was hoping for. Instead of posting automatically, you get a reminder on your phone to copy your post to IG. That’s great & all, (& it’ll do for now) but I would love something that doesn’t require me to stop what I’m doing and post. It was a little confusing at first but once you learn how to use it, it gets better. If it ever becomes truly automatic where I can schedule my posts and not think about it anymore then I’ll give that five star rating ;).Version: 2.32
✓ My Instagram got hacked...I’ve been using this app for months now. About a week or two ago I was prompted to sign into my Instagram account again, as my session had expired. After a few failed attempts to sign in I gave up and tapped the X to exit the sign in prompt. Once away from the sign in prompt, I noticed that my account was indeed still signed in. I found that to be suspicious, and in the event that the sign and prompt was an attempt at phishing, I changed my Instagram password. A couple days ago I received multiple emails from Google, Facebook, and Instagram stating that there were multiple attempts to sign into my accounts. While the attempts to get into my Google and Facebook seem to be unsuccessful, they were able to get into my Instagram where they then changed my name, screen name, email, and password. After about an hour of scrambling I was able to regain control of my account and remove the person that had attempted to take control of my account. I’m livid, and though it is unclear whether your app is responsible or not, you’re the only app that I’ve given my Instagram sign-in to. So, Im convinced that either the developer compromised my security, or they allowed someone to compromise my security. I will NEVER use this app again..Version: 2.46.0
✓ Solid app, but needs QOL featuresI’ve tested many instagram apps in the last three months and I’ve noticed most excel in one or two areas, but they always lack a needed feature. Pros: - Hashtag manager - Instagram repost feature (a bit funky since the latest iOS update made us approve pasting) - Desktop version is great - Allows you to reorder carousel photos once uploaded (buffer doesn’t allow this easily) Con: - Auto schedule is clunky. Let’s talk about it: Firstly, the auto post function works as advertised, but they have an opportunity to become the best app if they create a sort of posting schedule. For example, the competitor Buffer allows you to set times per day and all of your posts will automatically fall into this queue. So if you want to have a post go at 10 am and 3 pm each day, all you need to do is make your post and t will fall into the time slot for you. Then you can reorganize. Preview NEEDS that. To schedule in preview means setting a time and date each and every time for each and every post. That is a lot of clicking!! What if each photo in the preview grid was linked to a customizable time? That way, you could drag the pictures around in the grid and they would simply fall into different time slots. I hope this makes sense. Developers, if you make this change, you’ll always have my annual sub! But for now, I am lazy and moved back to buffer because I hate so many clicks. I really hope to return someday. I miss this app already 😢.Version: 3.33.2
✓ A little disappointed but goodIt says it schedules your posts for you, but it doesn't. It just sends you a notification to do it yourself. You can't post directly though the app, you need to copy and paste the caption to Instagram, but it does provide the edited photos for you which is good. The app is good for its main purpose, for previews and filters, but the other functions you need to pay for.Version: 3.7.0
✓ Pain to connect IG & FB!! Most features are pathetic. Too expensive $150I’m shocked at how clunky the interface is. It took 3 hours for me and Preview tech support to connect to 1 IG account. And, tech support isn’t the one that figured it out. . . . The tools that are heavily promoted are not what they should be. The filters: equivalent filters are available and there many free apps that are much better. The hashtags: you’d be better off monitoring other Instagram accounts to see what tags they use or utilize free websites. The photo feeds and the Insta story idea features are pathetic. The “Learn to Use Preview” link in the app is one page of super basic instructions. It is constantly asking me to upgrade to premium when I’ve already prepaid for a year of premium. I have 6 IG & FB accounts; it’s supposed to connect to multiple accounts, but it’ll only let me connect to 1 IG account. It’s supposed to have guidance on how to grow your Instagram accounts, but it’s basically one relatively short article. The only thing that is decent about this app is the planning calendar, although, it’s so clunky that it takes me too much time to use it. Instead, I manually post. I’d recommend a different planner/calendar app. Especially because the annual price is $150!.Version: 3.23.2
✓ Posted Reels Do Not ShowI posted a couple of reels to my Insta, which show on my actual feed… but in the app they do not show which throws the whole plan out of order and basically makes the app useless for its purpose. Great if you’re posting photos only. Also would be great if you could replace one photo with another, instead of having to drag a new photo alllll the way down and then re-order everything. Definitely a couple of features that could be added, better, or fixed. I have been a Growth manager with product management duties in the past. If you want to add someone to your team that will help make this better / improve the customer journey and retention rates, so that you bring in more revenue, please reach out to me on LinkedIn. Thanks!.Version: 3.23.3
✓ Advice ?Updated to Pro version, still everything is locked. Any advice?.Version: 2.55.2
✓ 0 stars if I could!!This app would be great if it worked, but it doesn’t. I got this app for only one profile, that I post on moderately it worked for a little while, until it started not working on any content at all. I immediately tried to get in contact with every customer support option they had, email being the only one that responded after I waited a while. When they finally did respond they gave some solutions, so I tried them and not a single one worked. I told them this and they gave me some more solutions, which you guessed it didn’t work either. At this point days have past because each back and forth email takes them days to respond to. We have continued this for weeks now, I sent them screen recordings and everything I could to help them best assist me, yet they have just sent me the same solutions that didn’t work in the first place. I have sent them my phone number in the hope someone would at least give me a call to figure this out and I’ve had no response. So when the app inevitably stops working for you and you need help don’t expect fast service, service that works, or even a refund. Not only am I and will you lose the money spent on this app, but more importantly you’ll lose the opportunity cost you could’ve made if you’d been posting content. Best of luck, Troy.Version: 3.22.2
✓ Can’t restore, crashesI’ve enjoined using this app but it’s never worked seamlessly. Any time I tried to use an overlay it would crash. I just stopped using overlays and it was fine until now. Now, I’ve lost all of my supplies (added filter packs and boarders). I don’t even have access to the “original” boarder pack. When I try to restore it sends me in circles of signing in or the page is grey and the only option is a close button at the top..Version: 2.49.2
✓ Decent but doesn’t scheduleIt’s great if you want to organise your upcoming post and it isn’t limited in terms of how many new posts you can add or how many previous posts you can see (like other apps). It’s simple to use and works with my business account (unlike other apps). But... the scheduling function doesn’t work at all. It just gives you a reminder to post at the scheduled time, which isn’t the same as actually scheduling it as it means you still need to manually post it yourself. Would be great if they could enable actual post scheduling..Version: 3.8.3
✓ Only uloads one pic at a time to preview gridHate this app. I can only uload one picture at a time to my grid on preview. The option to select multiple pictures is there but once I’ve selected multiple images from my media album and I’m ready to view in preview the circle just spins endlessly. It is so frustrating. Why is there also not an option to load my current Ig published posts? I have to manually update those here too- it’s very inconvenient- what if I decided to use the ig filter instead of the preview packs? I want to see the actual my actual published ig picture Also, I purchased the tropical filter pack since I’m on vacation in Mexico and it is awful. I wish I could get a refund. The filters don’t look good on any picture- just over saturates the image. Wish there was a way to try it out on a picture before purchasing it..Version: 2.24
✓ MISLEADINGExtremely misleading information on website and in app (likely intentional so?) You’re only able to manage ONE account with the Premium plan. As someone with both a moderately successful hobby account and who also manages a large business account, I was under the impression I’d be able to switch back and forth between the two. This is NOT the case. So, now I’m out $11 for an app that not only under delivered for no decent reason, but also for an app that is slow, glitchy, and a pain to use. I’m only grateful that I didn’t get the yearly plan while it was on sale. AVOID unless you prefer paying per account, per month (or year) in order to manage your affairs. Honestly, it’s utter insanity in 2023 that we’re unable to log in to more than one IG when being charged $15/month for a glitchy app..Version: 3.37.4
✓ Useless, no communication, no refundBeware! I paid $259 for an app that did not do what it said it would! I emailed and asked for a refund - no response for months (I have all messages and emails saved) When I would get a reply, they would be the same typical responses “what’s the email you signed up with”, “what’s the last 4 digits of your debit card” for literally a YEAR. Until yesterday they told me “no sorry, we can’t give refunds” WHY ASK ME ALL THESE QUESTIONS ABOUT MY CARD DETAILS THEN? Will be taking this further. Absolute rip off!.Version: 3.33.14
✓ For beginners not all functions workSo, you pay the money and then you have all these options to set times for posting your pics and videos...well that function is in beta and only a few people can use it! So no planning pre posts...although the button is there. Videos take 5 times longer to upload and filters are basic! The only thing you can do is move posts around in the actual app and then physically upload the pictures by a button...what’s the point of this app??? Waste of money!.Version: 2.56.1
✓ Waste of money!It’s not free ! Pls don’t fall for it! You can’t auto post because you need to upgrade before that, which means you need to pay for it monthly or yearly. If it is costing your clients money at least be honest about it and not advertise it as a ‘free’ app !.Version: 3.20.7
✓ Needs scroll photos on desktopI bought the premium app to be able to work from my desktop. I have a lot of photos to sort through and would like to plan things a month at a time, but probably have 100 photos to choose from. I easily uploaded them from my phone, organized them at the bottom how I wanted it to look, then switch to desktop to write captions and schedule. Unfortunately, the desktop will only show 15 photos. It seems like it would be so easy to add a scroll to the side of the phone image on desktop so we can access all our photos. As is, I’ve just wasted a bunch of time. Is a scroll feature coming very soon or should I look for a different app? Thanks!.Version: 3.8.0
✓ Requires Premium SubscriptionVirtually nothing to do in the free version so don’t even bother downloading unless you have money to spend lol 👎.Version: 3.36.1
✓ Disappointing Customer SupportI enjoyed the free version and wanted to upgrade (hence the 2 stars). Bought the Premium subscription as having several Instagram accounts. First time purchase failed. Second it went through but have not been able to add any accounts for close to a week. Have contacted Customer Support several times as didn’t get any replies to resolve the issue. A reply finally came back telling me off for writing multiple emails. And it seemed they hadn’t been read. Well I wouldn’t have had to write more than once had someone kindly offered to solve the problem that I’m not being able to use a product I paid for..Version: 2.29
✓ An App with Great PotentialI have run into multiple problems after upgrading my Preview account to “Pro”, for which the user is required to maintain a monthly fee. Some of my specific questions are addressed in the FAQ section of your webpage link- however your solutions did not work and as a busy professional, (whom your app is marketed to) I feel indignant to have to take time to write you an email, about a problem you know your paid application continues to have. I bought preview in January, and if by the end of March have not seen fixes that allow user access to all effects and filters purchased, (as well as other minor bugs and hiccups)- then I will have to end my subscription to Preview..Version: 2.30
✓ Below AverageI honestly wanted to give this app benefit of the doubt. Although after buying 5 different filters, and paying like $18 they are all gone. I’ve tried emailing twice and still #preview Team hasn’t helped figure out what happened. Also, yesterday I was mysteriously charge $5(ish)... which I am really confused because I haven’t touched the app since my filters are gone. If you guys can give me a refund that would be great. Didn’t even get a chance to use the filters. Really lacking some support environment here. K thanks..Version: 1.25
✓ After deleting an account it can not be recreatedI just tried this app on my iphone and decided to use it on iPad. Before uninstalling application on iPhone I decided to delete my account. The message indicated that the action can not be undone and that all settings and data will be lost. I saw no indication that the account can not be recreated from scratch. After installing the app on iPad, and after successfully logging via Instagram, I received the message that account does not exist. Since I used a free version, this is not a big deal. But what confidence could one have to use the PRO version, spend money and come across nonsense like this? In my opinion, the concept of this application is good, but the implementation is poor, as even the most fundamental functionality is flawed. 👎👎👎.Version: 2.27
✓ Not workingI spent a long time setting up my first layout. I had about 12 posts ready but before I could even finish, first the app disconnected itself from my IG page. I didn’t reconnect immediately because I was busy at the time. I came back to it later with the intention of reconnecting but now it won’t let me do that at all. I get a red error message bar at the top that says “Error” and then the loading symbol spins round and round and never allows me to click on anything. It’s completely frozen. I can’t link it to my IG. And now I fear that all the time I spent editing images and writing the content, is gone and lost forever. Because I can’t even click on any of the layouts to attempt to copy and paste any of my writing. I wasted so much time on this app..Version: 3.21.2
✓ Zero customer serviceHave been happy with the free version but when I want to manage two Insta accounts I purchased a yearly PRO subscription. It deleted all my content from my current FREE account and won’t allow me to add a second account without paying for a second subscription. I read it ver careful to make sure I could have one Free account and pay to manage a second. I email customer service immediately as I needed the content which was for another business page and I have had little to no response or help at all. When I looked at cancelling my subscription they won’t refund the year amount even though I would still be in a trial donate only having subscribed a week ago. Terrible customer service..Version: 3.23.2
✓ Paid for Premium TWICE and app still won’t Auto PostI have an business Instagram, have linked my business Facebook page - have even downloaded the app twice and it still says it can’t find my account every time I try to use the auto post feature. Absolute waste of money. Will be asking for my $40 back.Version: 3.37.0
✓ Deleted everythingI had months of IG planning on here. Came to check and it deleted everything. Do NOT recommend.Version: 3.23.3
✓ No notice prior to charging premium annual feeHelp on the App is limited. Owners Alex and Andrew do not respond to your emails. The phone number listed is unreachable / not connected. I paid once the annual fee and rarely used the App as it did not meet my needs. I thought I had cancelled but was then billed another annual fee, $199. This second payment was made without any notice. In the 12 months prior I received just one email, several months before this payment, asking me to update my payment details, which I did not. Despite this, I was charged for another year’s membership at the premium cost. The App is sound but does not suit my needs. If you need help or have a disagreement the company is unresponsive and uncontactable..Version: 3.20.3
✓ Not impressed with purchase!This app has many great features, so I thought upgrading was the way to go! I just upgraded and it basically just shows me my page analytics now (which I see for free on IG!!). No help with hashtags, ect unless you purchase most expensive package. I feel ripped off!!! Great as a free app, but not impressed after upgrading.😖.Version: 3.8.0
✓ Minor bugsGood as a free app, the experience so far does not make me feel paying would be worthwhile. The text function stuffs up constantly, so becomes very time consuming if I try to make it work. Would be good to have an undo button for editing. Would also be good to allow changing or deleting the text after saving instead of needing to revert to the original..Version: 3.9.14
✓ Says session expired, won’t let me back inOne day the app randomly logged me out of my Instagram and every time I put in my *correct* email and password, it kept saying “session expired, please log in” , preventing me from linking my account. This is extremely frustrating, the app is now completely unusable for me— please fix as soon as possible..Version: 3.9.4
✓ Great concept, a few flaws though...Honestly I really appreciate majority of this app, enough so that I subscribed to the pro version - the ability to reorder posts, maintaining hashtag groups, and the built-in photo editor are all awesome features. HOWEVER - one major flaw that I’ve been waiting months to be resolved that has still yet to be addressed, is the option to select multiple posts already uploaded in Preview, and change them to a stacked collection vs. a singular post. Currently, the only way to change this is to make a new post as a collection - which truly, isn’t convenient at all, as there’s posts I lined up months ago that I’d rather stack with recent pictures, and would have to search through my photo albums to come across the originals again.... fix this, and you’ve got a 5 Star rating..Version: 1.32
✓ TTerrible. It took me probably an hour to set up an account which included having to change my Instagram password several times and finally deciding to just make some type of gallery account that had connection no to Instagram at all. Later I finally was able to log in with Instagram but when I did, I couldn’t figure out how to edit any of my feed so I clicked the “how to use preview”button in the settings. After a lot of scrolling and reading I found a picture of what your preview screen should look like. Since it was in the photo editing section, there was an arrow pointing to a circular editing button on a bar at the bottom of the screen. So I went back to my account and saw that the bar was completely missing from my screen. I left and came back to the app several times to see if the bar would show up but there was still nothing there. I clicked on every button in the app to see if it would lead to some sort of solution but there was still nothing to be found. Finally I sent them and email explaining my predicament and asking for help and I have never heard back. 🤦♀️.Version: 2.44.0
✓ DisappointedQuite disappointed with this app I’m not going to lie, when I downloaded it I thought it would be a massive help to scheduling my post when I have time to do so allowing the rest of the day to do other things, of course when I downloaded last night naturally I was excited and gave it ago but scheduling a post for this morning and this when the time came I realised it hadn’t posted so I went on to the app and realised you still had to click to post it to it self which tbh defeats the object of the app tbh as I could of easily saved my caption on notes and posted easier my self, to add to it when I figured out how to finally post it I realised the caption I wrote in your app already was gone, overall not happy because even if it is because I’m doing it wrong it’s just not very clear.Version: 3.8.0
✓ Impossible to connectMa session a été expiré et impossible de se connecter maintenant. Tout essayé, via mail, compte, fb...ca n'a pas fonctionné. Je change de l'appli!.Version: 3.24.0
✓ Crashed and Lost Everything!This is sooo frustrating! I use this app for my business and have 100+ posts planned and all setup. It took me weeks to do. The app crashed. It won’t open. I contacted tech support and it took them a couple days to get back to me. When they responded, they just asked me a basic question (did I change anything on my phone) instead of providing support. I’m all cool with troubleshooting and asking questions, but if you want to have a dialogue with me then respond quickly so we can sort this out! I responded immediately, this was 2 days ago and still haven’t received a response yet. I followed up with them again with no answer or even sympathy from them. This is such a shame beccause I really like this app, but the amount of time and money this is costing me to get this work done is unreal. Horrible service on their part..Version: 1.32
✓ FREE x PRO versionDon’t pay for PRO! It’s a waste of money. Also, the customer service is terrible. They don’t answer emails..Version: 3.24.3
✓ InfuriatingThis is only a brief summary of the epic train wreck of an experience I had with this app and the developers. I’m sure most content creators know there’s so many third party apps that claim to fill in the intentional shortcomings of Instagram. Apps like these are part of the money engine. They are always subscription based at around 15 dollars a month. Which is a LOT when you add it up. Simply put I’ve exchanged at least 20 emails with the developers because every time I scheduled an Instagram video I would get a “could not post” error message with no real details as to why. The developers, Andrew in particular would defer my questions back to me, and made it perfectly clear over the course of a few months he had no intention in figuring out why none of my videos would post “no other users are having this issue”. These developers are absolute snake oil salesmen, they put out fast food style apps and will not take responsibility for when things go wrong. Please don’t support them..Version: 3.22.0
✓ After years of being a premium subscriber I am disgustedNovember of 2022 I paid for premium twice. Despite paying for it twice I was actually only able to use one account, and after several months of back and forth with customer service, there was no resolution. This company has never had good customer service but I was able to over look it as the app itself was great. Fast forward to today November 2023. My account was charged for yet another annual subscription, yet I cancelled this subscription last month as I no longer wish to do business with companies who charge me for a service I can’t use and they can’t be bothered to helped me. Did that cancellation stop them from charging me? Of course not. And even through all of this, my premium account features on the account I could use have not worked entirely. The app will not auto post for me. The app can not load my Instagram feed either. Several times it has got me locked out of my Instagram for suspicious behaviour. These are premium features that I have paid for but am not receiving. And through all of this they also do not email you ahead of time to let you know they are charging the account. Overall I am disgusted. I will never recommend this app to anyone..Version: 3.37.4
✓ Do not use if you have multiple accountsComplete scam. Isn’t clear on website that functionality only works for one Instagram account which doesn’t help those with multiple accounts looking for time savings. Takes payment and ignores correspondence asking for cancel and refund (sent within hour of realising it’s limitations) Charging people to see how it works and ignoring requests to refund when they haven’t used it for one post is fraud..Version: 3.21.2
✓ Can’t log in with Facebook.It keep saying that it can’t find my Facebook page even though I have it linked to my Instagram account. Only worked for three days then it stopped letting me use auto posting. If I can’t get help, the money is wasted. It doesn’t seem to be working well with Facebook newer page format… or something else. If the connection isn’t a problem, it’s good. Especially with auto posting and the analytics..Version: 3.33.14
✓ DisappointingI was really excited to use this app, thinking it would save me loads of time. Unfortunately even with the professional account I haven’t been able to use any of the features properly. It shows my feed randomly so it doesn’t appear as it is on Instagram, even though I have a creator/ business account and I’ve linked it (20 times..?) I can’t get it to post automatically. It also isn’t able to generate reels so I have to manually recreate them in Instagram anyway, there’s no music available and the hashtags are limited. I cancelled after two days of non stop trying..Version: 3.37.0
✓ Couldn’t log inI’m giving this app a one star because after i’ve put my login info it signed me in and then logged me back out saying “this account cannot be found” which is stupid because i’ve typed my login info exactly how it is and it still says the account hasn’t been found so later on i decided to ask my friend to try it and it did the same thing for her and then a few hours later she got logged out of her account on instagram and couldn’t log back in. i’m guessing they hacked her because her account is gone. i’ve tried searching her username up but it says no results found, so dont download this app unless u want to get hacked or ripped off..Version: 2.56.0
✓ Major flaw with Pro subscriptionThis app is really easy to use and super helpful with making and planning your IG feed/stories. I decided to get the pro subscription mainly to access the bulk of the filters which aren’t available with the free version, however there is a major flaw with this app that is really disappointing. You can use the app for scheduling posts in the future, but unless you pay for the Premium subscription, if you log out of the app you lose any and all data saved in the schedule calendar, this includes pictures, posts, hashtags, everything. Very very frustrating!!.Version: 3.14.1
✓ Waste of timeI wish there was an option for 0 starWaste of time. After lots of planing and spending so much time to arrange my photos together to post on later dates, as soon as I logged out and logged back in everything lost. Don’t wast time on this app. As soon as you log out for different reason you lost all your work. Or even if you want to continue from a different device like iPad you won’t be able to see your work which you done from your iPhone. Complete waste!!0 star.Version: 3.22.2
✓ Can’t Create an Account!I downloaded your app and once it was loaded onto my phone, tried to create an account but the fonts are so large that the only thing that is barely showing is the LOGIN button. I wish there was a place to add a photo so you can see what’s going on. Since I can’t create an account I’m not able to use the app. Not sure why the initial fonts are so HUGE. Can someone please provide guidance. I read a lot of good things about your app, but if I can’t try it out if I can’t create an account. When I click on Free, the Preview terms with the terms and condition show upstate bottom of page. Half the sentence is cut off but I can read, “I have read” and there is a box to check. I am unable to scroll down any further, because the fonts in the upper half is huge. 😆. There is a login button when I click it it takes me to Instagram to sign in but I try to sign in and it says that I need an account....Version: 2.32
✓ Doesn’t show IGTV posts, good otherwiseThis app does everything, except for IGTV page posts (for videos longer than a minute). When posting to IGTV, many users have a preview posted to their main page which affects their layout and overall aesthetic. IGTV content simply doesn’t show up on Preview, which is annoying if your Instagram layout is specific (using checkers or diagonals). There isn't a placeholder function either. The people using in this app are likely to care about accurately planning their pages, so this is a pretty big issue - but it’s the only one. I have a free account, and will upgrade to paid if they fix this issue. Otherwise, it isn’t quite worth it - but it depends on your content. If you never post anything longer than a minute, the IGTV issue doesn’t matter at all..Version: 2.45.0
✓ DisappointedI tried to cancel my preview app subscription and thought that I had. Charged me the full amount and no way to contact … I’ve emailed the only email I could find never responded. Customer service is awful.Version: 3.27.0
✓ Extremely poor experienceI have signed up to this app on their website because they mislead me completely with the “2 months free” offer. I was silly enough to think it is a 2 months trial period! But no, they have charged me the whole amount immediately. I was not panicking because I knew there should not be any problems, they will surely refund me if I write an e-mail. Well, I have written 3!!! e-mails so far and haven’t heard back anything yet. I can only say that it is the worst customer service ever. They only care about your money, it seems like a complete rip off, and I don’t know how they dare to mislead people and not write back to refund requests during a pandemic!😡😡😡How can you ignore your customers? In 2021? You can’t afford it, I’m telling you....Version: 3.19.0
✓ Misleading advertising... beware!I was extremely excited to purchase this app after reading so many rave reviews. I purchased the premium version so I could get all of the features. The most important for me was the ability to apply this to 3 different instagram accounts I have for business and personal. Unfortunately, I could get that to work and after a google search, found many buyers were having the same issue. After several attempts at contacting the preview app help department, I was eventually informed that I would need to buy yet ANOTHER premium account to use it for another instagram account. And yes... that would mean I would need to buy 3 preview accounts since I have 3 instagram accounts. I’ve asked twice for a refund ... no response. I will now have to go through a long drawn out credit card dispute. So hours and hours worth of time and frustration for a super expensive ($120!) app that doesn’t work..Version: 3.7.1
✓ No customer service or contactI purchased this premium application for our business that fell through in early months. I cancelled our yearly subscription 2 months after purchase. A year later I have had another year $250 AUD automatically deducted from without any notice. I have made numerous attempts to contact via email to rectify this issue and have been completely ghosted. No customer service whatsoever..Version: 3.29.0
✓ 0 STARS!!! Took $230 from me and haven’t answered any of my emails…I did really enjoy this app which is why I wanted to purchase the subscription service but before I could even pick what subscription pack I wanted the payment went through the apple store and charged me $230… I’ve been trying to email the company for 40 days now and no one has answered, I’ve gone to Instagram DMs and now I’m here in the review store to get someone’s attention. I just want someone to contact me regarding a refund. I’m so disappointed with this app and I’ve maybe opened the app 3 times since it’s charged me because one. I didn’t want the subscription service and two. it’s not worth $230. I wrote this a year ago and still haven’t heard from them or got a refund :) don’t purchase!!!! Literally at the point where I’m going to begin to sue, there’s no way you can take money from a bunch of people and go silent. Just wondering if I can get my refund still…been a year Can I pls get a refund.Version: 3.31.7
✓ BUYER BEWAREIt’s a great app, but if you pay for the desktop version you can’t ever go back to the free version. If you do (like I did), it will delete everything you’ve worked on in the app! I lost over a years worth of content and countless hours of work!!!!.Version: 3.37.4
✓ Paid for premium membership and it stopped workingI loved this app and took the premium membership to synchronize my preview feed on my new iphone and at the same time to link 2 business accounts I am managing and it simply stopped working on both of my phone. All my schedule content vanished (the reason i paid for the membership was to not loose it) and i can’t connect the 2 accounts i am managing. I deleted from both phone the app and now I can even connect my own avcount anymore. I am not able to use the app, I list all my work and I paid for this. It’s very frustrating and I want a refund..Version: 3.37.4
✓ Not great for video clips...This app is great for laying out and visualising my feed prior to posting, and allows me to write the captions in advance. The only thing that frustrates me with this app is when you try to include a video clip to a carousel. It ALWAYS uploads the full length unedited version - so if I have removed the sound, tweaked the colour or trimmed the clip, PreviewApp will upload the unedited version which cannot be altered within Instagram. Instagram only allows you to place a filter, cover or trim a video, and so you lose out on the other edits. To overcome this, I have to copy the caption from preview but then select the photos and my edited video clip from my photos folder NOT via the PreviewApp. Other than this the app is really good..Version: 3.7.0
✓ I wanted to use this!But if you read the terms and conditions, it says you retain copyright for all your content... Then it goes on to say “ By providing User Content to or via the Service, you grant Preview a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify for the purpose of formatting for display, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed.” Yeah, misleading. No thanks..Version: 3.8.2
✓ Good but still have room for improvementMany filters pack and good image editing. Unfortunately if you want to work with text it is terrible. Once written and saved you can not edit it. Be perfect or you have to start over and over again. Another terrible thing is the lack of indication of the filter that were applied in the photo. If you use one or more filters and liked and you wanna repeat you have to remember. There is no indication of the filter applied..Version: 2.46.0
✓ Doesn’t do muchDon’t really have use for it, can’t post for you, what’s the point of rearranging my feed if it won’t show up on Instagram?.Version: 3.37.0
✓ Long time userHave used this app for a year or two, never had any issues. Now I add my photos and it randomly deletes them, throwing off the layout I’ve created. Please fix this it is super annoying. I’ve tried to uninstall and reinstall a month later and same issues.Version: 3.20.4
✓ Powerful for a free app!- main reason for only three stars: you can’t zoom in to see what photos you’re adding to it (ie from photo library) or when looking in your preview grid. Makes it really hard to judge what photos I’ll want to use to best represent what I do. - even harder to decide a video clip or whether it’s the right one i meant to use. no way to watch or snip video. - I also can’t make grid photos out of the photos I’ve already chosen… instead I have to choose grid first, then select from the library. - Incredible photo editing options… however, after spending some time editing a photo just how I wanted it saved, my finger grazed across the screen and it took me back to my original photo setting with no option to reverse. The finger swipe gestures seem to be assigned to three different functions, so the image moves around while editing, editing happens while trying to undo, the image closes and deletes all changes when trying to undo changes or move a focus circle, etc. - Overall: if people’s bad reviews are wrong and this can schedule my posts to publish when I ask it to, I’m still in. Just seems to be trying to do too much for its capacity as a free app! I think for the most part I’ll need to make a folder and do all my photo and video editing on my computer or other apps before importing content into this app..Version: 3.35.2
✓ April 2021 ‘upgrade incentive’Hi. I find your tactic of leaving 121 old posts from 2020 and deleting the more recent ones (including those I had planned for this week!! Lol) AT THE SAME TIME as offering an upgrade in case ‘something happens and I lose my posts’ quite ‘interesting’, to say the least. I have been using this app as a free tool for about a year (maybe a little less). My business cannot afford to pay yet another upgrade to another tool (I have to choose) and I am a little shocked I had no warning. This ‘marketing approach’ will not prompt me to buy an upgrade. I will go elsewhere. You have lost my custom completely. I enjoyed using this app over the past year (approx). Shame you haven’t taken care of your customers. Kind regards, Susanne from Stitch with Susie.Version: 3.15.3
✓ What Happened??Loved the app until a week ago!! I’ve been using this app with my two Instagram business accounts for months now… Purchased a plan that allowed me to use multiple Instagram accounts with one preview app login. The app crashed last week, logged me out and when I logged back in ALL of my saved/preplanned feeds were gone… and it’s telling me I have no subscription. The developers keep blaming it on Instagram but it is definitely not Instagram‘s fault. Figured maybe my subscription expired (even though it says I will receive a notice at the time of auto renewal ) so I purchased the premium plan again- $150 yearly -only to realize that it does not allow me to use two accounts anymore, only multiple users…(which makes zero sense! Who allows multiple users to plan an Instagram feed!?) I can’t even add a second account to the Preview app without purchasing ANOTHER pro or premium plan. Super frustrated and disappointed in the feedback from the developers. I feel scammed. How did I just pay $150 for LESS than what I’ve been using for months now?? Something glitched and I wish they’d set it straight. I’ll be canceling my subscription and the charge on my credit card if it isn’t fixed within the week..Version: 3.20.6
✓ Notifications work sometimesOne of the reasons why I downloaded the app because at the very least it can remind me when it’s time to post. When I first downloaded the app it reminded me each and every time. Now it only reminds me sometimes. I have to remember to open the app and post it myself most of the time. I have a feeling a quick fix would be to delete the app and re-download it. I fear losing all of my saved timed posts in the process though. I wish there was an update that would solve all of my problems. I just got an update yesterday and I was hoping that would fix it but he did not. Also the app likes to freeze when you are your saved timed post, when going from saved timed post to saved timed post..Version: 2.31
✓ It’s ok, just use the free portionI am trying to get on social media to help me singing career. I’ve never been a big social media person so I never posted consistently. I got the app hoping I could plan my feed all at once (at least a month at a time) and not have to worry about posting. The planning part of the app works fine for you feed, when I tried to schedule a post… that didn’t work. I had to end up posting it myself (don’t it 3 times). I just got the pro and I only used it for like 2 weeks. The scheduled photos don’t work nor does the scheduled stories (I didn’t try the reels or IGTV). Waste of money. I would just use the free app to plan you feed, make the post on insta and save it to you drafts until it’s time to post it. Also it doesn’t let you tag ppl or your location :/.Version: 3.20.7
✓ Useful but some glitchesReally helpful for content planning and getting your feed looking cohesive. Probably not using it to its full potential. However when I write a caption for a post in preview and then got to post to Instagram from preview, the caption doesn’t copy across.Version: 3.14.1
✓ DO NOT USE!!Once you pay/subscribe, there's no getting a refund even if you cancel the same day!!! I can't even log into this app without giving them access to ALL of my instagram information including stats (which says optional). I wish I read the guidelines before spending $200. Rip off! Do not purchase!.Version: 3.31.7
✓ Used to love it. Headache now.Used to love it, but I absolutely hate it now, it causes such a headache and has constant bugs. For some reason it’s suddenly will not show certain posts I already have uploaded to my instagram; which throws off the entire feed, completely killing the purpose of the app because you have to just guess at that point like you would without it. For example, the last two posts I have uploaded, It will only show the latest one and not the one before that. If I try to upload the 2nd to last one on the preview app to make it look how my Instagram actually does, it won’t let me switch it with the last one that it is actually showing as uploaded. It causes such necessary frustration especially when there are other apps that are also free and don’t have this issue. Deleted it..Version: 3.37.0
✓ Carousel Option Needs ImprovementBeen using this app for over a year now and while I normally love it. It constantly makes me want to throw my phone against the wall when I try to add carousel. All pictures don’t always look the same and sometimes you want one specific photo to show on the feed. Preview puts whichever one it wants first. Doesn’t even have a logic to it. I use to think it was that they put the last photo first. It worked for a while and then it would just do whatever photo it wanted. I basically have to add the photos a bunch of times until it gets it right. Makes me waste time and get frustrated. Btw I do have a premium membership which makes it all the worse.Version: 3.25.4
✓ DO NOT LOGIN WITH YOUR INSTAGRAMI logged into my Instagram in preview but it didn’t work which was weird so I tried again and it didn’t work again and my password I typed was correct I no it by heart so I just deleted the app I then went to Instagram and I got a thing come up saying suspicious login attempt and that I should change my password so I did thankgod Instagram has good security or I would of been hacked and lost my account I will never be using this app again I would rate 0 stars if I could!.Version: 2.44.0
✓ Poor customer serviceThe app itself is useful and user friendly, however, expect a long wait for help if you encounter any problems or have any questions. I have emailed twice and messaged once on Instagram for assistance over the last 8 days and no response. I understand they receive many inquiries, but waiting for solutions while being completely unable to upload content (while paying for Premium) for my business is not an option. The non existent customer service has been disappointing..Version: 3.24.2
✓ Dishonest, refuses refund, doesn’t answerI didn’t mean to purchase the app and made a mistake. While most of apps just refund and cancel the account, Preview just chose to ignore my emails. Incredible, never saw that before. You cannot keep $149 from people like that. I’ll remove this review only if you answer my email and refund the subscription for an app I don’t use. I wrote 2 hours after purchasing and deleted the app since..Version: 3.23.1
✓ Great until end of last year updateI started using Preview when it was just a new app. I loved it because of the hashtag feature. I can type in #hashtag and it’ll pop up the amount of photos in that hashtag. This feature has helped me with spelling errors also. The feature hasn’t been available for six months or more and Preview said on a different review that it’s due to an API change. Which is fine. But, I am now testing out Plann and while it’s not a favourite, it has the hashtag function that Preview used to have. So, it can’t really be an API issue now since Plann has it and Preview doesn’t. Also, I selected Preview to save to my iCloud. I switched phones in Feb and lost all my hashtags and photos that were uploaded for posting. So not really sure what saved when I select it to save to iCloud..Version: 2.36
✓ Everting is paid-not funAll cool functions are paid and just the basics which are available everywhere else are free.Version: 3.22.3
✓ Cannot use with iPad!I am in love with this app, but due to an injury I use my iPad nearly exclusively for my work (social media management). This app has every feature that I desire BUT theres a really huge withdraw… when I connect my iPad up to my magic keyboard it is now being used horizontally (like a laptop) instead of vertically (like a smartphone). Unfortunately, when the iPad is turned on its side like this the app wont turn with it… causing it to appear sideways, and therefor rendering it useless. I sent an email to administration hoping there is something they can do about this very minor yet very inconvenient issue. I am a premium subscriber and unfortunately I will not be able to continue with preview if this issue remains. Thank you!.Version: 3.25.4
✓ False marketing and poor customer serviceWhen you ho on Preview website, they have tactically written a copy that gives you the impression that you can schedule stories and reels straight from Preview. But that is NOT the case. When I went back and reread it it made sense to me how they get you with words. Since thenI have reached out to their support email address so many times but absolutely no response. And I think they are doing it on purpose so that in due course I give up. Crazy how brands still resort to this tactic - its shameful..Version: 3.25.2
✓ Upgrading led to losing all draftsAvoid avoid avoid. If it works for you, then I am sure it is great. But as you can see from other reviews, the app is notorious for losing data and is unpredictable. In my case it was even worse - as soon as I upgraded to Premium it wiped masses of drafts. The developers couldn't work out why it had happened, took ages to reply, and then recommended that I pay for Premium twice. Honestly, I wouldn't trust them with content. It's a pity, since the app worked well in the non-Premium version. If I hadn't gone Premium I am sure I would have still been a happy user. Odd really, that their paid version is the one they struggle with..Version: 3.24.2
✓ Images won’t fall properly into placeI have been using this app for a while and it has always worked for me, however recently it’s dropping images in strange places and will not allow me to lay them out properly. This app for me is usually 5 star so I’m just hoping that these bug fixes are made so I can continue using it properly..Version: 3.8.0
✓ I PAID FOR YEARLY PREMIUMI have several Instagram accounts for various businesses, so with that in mind, I decided to purchase Premium in hopes that I could manage all of them more easily. I was hoping set aside a day or two from my week to focus on social media, and still have posts upload regularly. I started with a free account, so when purchased Premium, I expected my account to upgrade immediately to have premium features (unlimited accounts and posts). When I clicked on the “+” button to add another account, I kept getting asked to upgrade to pro or premium. I tried logging out and back in. I’ve tried resetting my phone. I’ve tried clicking the upgrade button in hopes for the app to upgrade, but it wanted me to pay again. I already had the payment confirmation of $140 and refuse to pay again for something I already paid for. I’ve emailed customer support, DM’d them, and commented on their Instagram posts, and still don’t have a response or solution. I was genuinely so excited to use this app, but now it justs sits in my folder of business apps without any purpose. If anyone has had a similar experience or knows a solution to this problem, please let me know :/ I’d still love to use the app if it’s possible.Version: 2.26
✓ Pointless AppI find this app pointless, the main reason I downloaded it was for it to post to Instagram on my scheduling, I may as well just post my self from my phone directly and edit as and when needed. Instead of spending loads of time editing and uploading etc to then just get reminded when to post to insta and the app don’t do anything for you, not even put your description (that I’ve already written out) just to then do it again when I post on insta..... THIS APP IS AN ALARM CLOCK FOR POSTING ON INSTA... so pointless and time wasting. I will be deleting it !.Version: 2.51.0
✓ Disappointing experienceI am extremely disappointed with this app and the false promises it made in its value proposition. My admin team and I decided to give it a try because it was advertised as being superior to other apps in its category. Additionally, their FAQ explicitly stated that if we used the premium version, we would be able to grant our teammates access for free without them needing a subscription. However, our experience with the app was far from satisfactory. One major issue we encountered was that it wouldn't allow us to sync unless we connected our Facebook accounts. This requirement seemed unnecessary and intrusive. Unfortunately, my teammate had trouble logging in even though my account was premium. I reached out to the app's support team via email, hoping for a quick resolution. However, it took five days of back and forth communication before they finally consulted with their supervisor. Their response was disheartening - they informed me that they had updated the app last week, and now both myself and my teammate needed to have the premium version in order to use the scheduler app on one Instagram account. This revelation completely contradicted what was advertised on their website and in their FAQ section. It felt like a bait-and-switch tactic, luring customers in with false promises only to reveal hidden limitations later on. Overall, my experience with this app has been frustrating and disappointing. I would not recommend this app..Version: 3.37.0
✓ Not getting what I’m paying forI upgraded to the paid version of this app months ago and never fully used it until now. The whole reason for my getting this app was to preview and schedule post. Ok the preview part works but when I schedule the posts they don’t post on their own. What’s the point of scheduling it if I literally have to go in and post the entire thing myself. The picture, the caption and the hashtags? I got this so I could focus on other things in my business and I definitely don’t feel like I’m getting what I paid for. Definitely not worth $15 a month just to look at the pictures in a certain set up. Definitely downgrading or deleting this app! I can set an alarm on my phone myself to tell me when to post, this is crazy! If anyone knows of something better please fill me in. Thanks.Version: 2.55.3
✓ FlopI have sent numerous emails & they never respond, I have been charged 3 times for subscription & am still waiting to hear back from the people behind the Peview app, have tried to use the schedular for the first time for my business on Instagram and that failed!! Have advised the preview team via email and they sent me a blog to follow. After all this I wouldn’t recommend it , after you subscribe there is no care factor if functions in the app don’t work.Version: 3.20.5
✓ NOT answeing emails for refundI was charged for another year, while I didn’t subscribe for the auto renewal. I canceled the plan on the same day and sent them emails 3 times, but still I didn’t get any response.Version: 3.29.1
✓ Love the concept but doesn’t perform wellI love the concept of this app but it constantly crashes when trying to access the insights in the paid subscription. Have uninstalled on several occasions, as the app freezes, which means I loose the hash tag groups that I spent ages creating. It’s very disappointing and don’t think I will continue with paid subscription. Will also be great if this app was available on desktop. A great concept and the better of these scheduling apps but keeps crashing..Version: 2.22
✓ Waste of time.Added photos when I first downloaded the app. Went back the next day and wouldn’t let me add anymore photos. Just keeps saying error. 👎👎👎.Version: 2.27
✓ Doesn’t do reels on InstagramNot sure why but it doesn’t show my reels feed. Also doesn’t include reels on my main feed, so on the app it looks totally different than on Instagram and I can’t actually preview it which is the main point. Don’t know if it’s just me. Other than that a really cool app and if you pay you can get more extra features and help grow your insta.Version: 3.13.3
✓ Doesn’t display ReelsI’ve used this app for a couple of years and have found it thoroughly helpful for planning my feed! Recently however I had posted my first reel and come to realize they don’t display that in the feed preview which makes the app useless to me. I hope they update this as reels are becoming very popular!.Version: 3.24.2
✓ Unclear Subscription & Awful Customer ServiceAfter exploring the app and really wanting to use it for multiple accounts, I purchased the Premium app so I could add additional accounts, which was implied in the subscriptions. This did not work and instead deleted all my pre-planned work content for 3 months, costing me a lot of time and money as well as the £80 fee. On contacting the customer service, they said I would need to purchase multiple plans and then did not reply to any of my further emails asking for help or a refund. DO NOT GET SWAYED INTO A SUBSCRIPTION!.Version: 3.24.4
✓ RearrangingI downloaded the app to use the rearranging software but it just didn’t work. I tapped and held my finger on photos but it wouldn’t let me drag them or move them. It also didn’t allow me to select multiple photos. I’m probably using it wrong but if so then it’s not very intuitive. It also makes it sound as though you can rearrange your photos on instagram through this app but it doesn’t affect Instagram at all from what I can see. Simply so you can look st what your account could look like?? Or look st what future posts could look like in order - but who keeps say 10 posts before posting them so you can see them all together and the. Upload them at once. I don’t really get the point of this app . . ..Version: 2.38
🙂 PREVIEW: Planner for Instagram Positive Reviews
PREVIEW: Planner for Instagram works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PREVIEW: Planner for Instagram.
⛔ PREVIEW: Planner for Instagram Problems
