Snapchat App Negative ReviewsSnap, Inc.

Snapchat Negative Reviews

3.62978 star

Total 162 Negative Reviews

Snapchat App Complaints & User Negative Comments

Snapchat app received 162 complaints, negative comments and reviews by users. Can you share your negative thoughts about snapchat?

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NEEDS TO BE FIXED!!Snapchat is by far my most used social media platform and lately i’ve noticed that there’s something from with the snap score part of it. it hasn’t been updating other people’s snap scores properly and other people i’m friends with have noted the same thing. for example my from saw my snap score as 360,000 when really it’s around 410,000. please fix this in the next update if possible 🙂.Version:

UsernameI love the appp so much but recently updated the app and i got this UGLY bar on the bottom of my screen! It’s kind of useless and i think it’s a waste of space and energy! for love of gosh just take away the bar!.Version:

Logging outMy Snapchat keeps on logging me out. Once I have logged back in the people I have added don’t show up and my chats is just a blank white page. The only thing that shows are my stories which I can’t open. It logs me out at least 4 times a day with wifi and without wifi. I have a iPhone 7 and use my friends Samsung s10 and it does the same thing (I am using the brands to show that it doesn’t matter what I am on) I have created a new account and i still have the problem. Snapchat please fix this it is so frustrating and makes Snapchat a very annoying app to use. Also looking through all the reviews (5 star to 1 star) every single person has a complaint or a problem and all the problems were recently. Snapchat worked fine before they decided to continuously do updates and put millions of ads. Honestly I am quite disappointed..Version:

I need help ASAP !!Meh, I like using Snapchat but for the last few hours it’s been killing me with how much my best friend list had been changing and I hate it I opened a snap from 5 weeks ago and then replied with 1 snap and then that person was all of a sudden at the top of my bsf list so whenever I receive a snap from someone they move to the top and it’s irritating me. So please help me sort this out before I flip my lid !.Version:

Blank screen, why?I’ve stood by Snapchat since the start, even when all my friends & family left, I stayed & made them come back, I can’t survive without snapchat, it’s like my daily source for news, social & most importantly: keeping in touch with my loved ones on a daily basis as we use it as as our main source for messaging & video each other. My only gripe is: every other update released causes me major issues, either I can’t view or post stories, stories vanish completely, address book disappears etc, the past 3days (since your last update release) I can’t even access the app, it goes to a total blank screen with a grey bar across the top, I can’t access ANY function within the app, it’s just locked on that screen for the past 3days & it’s driving me crazy. Yeah googled it & have seems lots of other users complaining of the same issue. What can I do? Please help me.Version:

UpdateHate the new update change it back please. No one likes it..Version:

Amazing- But Logged me out(connection error) FIX BUGS!Im love snapchat and use it a lot all the time it’s amazing way of contacting those who you do and a great way to do use and allow yourself to relax in your free time but I’m writing this cause I’m genuinely worried snapchat isn’t letting me log back in. It isn’t that I haven’t forgot my password or use it just says connection error I have reset all my network settings lately and even uninstalled and reinstalled more time I can count on one hand. I love using it and even though streaks might seem like something so insignificant it means a lot and it was my safe haven I love using it but I want snapchat to fix the bugs and everything that comes along with it- the slow snap sendings the just lag of it all. Nothing seems to be up to date and it awful and I can’t get back into my snapchat now and I’m really upset..Version:

Picture qualityPlease update so the picture quality on iPhone X models are not blurry. XR has an amazing camera but Snapchat makes it look bad.Version:

Need to change layoutPut it back to how it was. i hate the new layout it sucks so much i don’t wanna use snapchat anymore.Version:

SnapWhen are we gonna have Snapchat with dark mode.Version:

Glitching bad!!Before and after lastest up the app has been glitching bad. Also all the writing styles keep dissapearing, literally am left with normal or bold. Camera takes ages to load for it. Screen is black for at least 10 seconds. And not its not my phone, as i have a new phone. I have even uninstalled and reinstalled the app to see if that helps and it doesnt. I enjoy using snapchat and this is just very frustrating!!.Version:

BugsThis app is amazing but there are a few things I would live to be fixed. When I send a snap most of the time it will go through straight away and the other person will receive it and reply to me but recently when I have been sending snaps some of them will say it has been delivered but the other person doesn’t get a notification that it has and my Snapchat does not come through on their phone.Version:

PLEASE FIXFor the past couple days snapchat has been crashing randomly and quite a bit. My phone is old but all my other apps still work fine except snapchat. So recently i updated snapchat to see if that was the problem. But that made things worse. Snapchat crashed about 10 times in the 1 minute. And then when i was able to actually take a photo and type something. My friends list had all gone and only group chats appeared. Then it crashed again, so i tried to do the same thing. But this time both group chats AND all my friends were gone. So i had to slowly one by one send my friends streaks by clicking on their name. Which took about 30-45 minutes to do because snapchat crashed all the time. THIS IS VERY ANNOYING. I have updated my phone and snapchat. So i dont kbow what the problem is.Version:

My snaps keep disappearingDon’t get me wrong I love Snapchat but there are some serious repeating bugs. Firstly, snaps sent to me keep disappearing for no reason. If I don’t often a snap within 12 hours 5% of the time there snaps disappear and if I wait more than 24 hours 10% of the snaps disappear. This app also doesn’t support use of two devices. I like to use the same account on either my iPhone X or iPad Air 2 and whenever I log in on my different account I’ve instantly lost 25% to about 30% of snaps. The only way you can make sure they get your message is if you sent it via text but it not called text-chat and it can be annoying when the main form of communication is also the most unreliable.Version:

What’s going on? + SuggestionSnapchat is normally fine but in recent updates I’ve noticed that snaps are slower, chats don’t show up but a notification comes through indicating I’ve got one and it’s making me think about deleting the app. Funny thing is this isn’t just happened to me but a lot of other people when I asked them if they had the same problem, it’s so annoying when this happens. And a suggestion, could there be an option for convos that when turned on automatically saves messages? It’s annoying having to constantly tap and it would be much more convenient..Version:

Snapchat support is utter rubbishI’ve had snap chat for over 5 years and had no problems with and and have always used it as my go to for texting and even have almost all of my photos on it. But the last couple days snapchat has been nothing but a massive mic take. I’ve had my main account that I have had for years all of a sudden locked and even after at least two days has stayed that way, I then sent a email to snapchat explaining what has happened but never yet received a reply despite it being just about a week now. So I made a new account to replace my other one and not even a day later I have got LOCKED out of that account too!!! I then finally made another account and it was working perfectly for a good few days was happy again and then this account logged me out of snap chat mid way through using it and now is also saying I am LOCKED OUT too. Because of all of these stupid errors on Snapchats half that have caused me to lose almost all my photos (my perusal memories), and multiple contacts that I will not be able to get back unless I get my account back but I have a strong feeling snapchat will do absolutely nothing about it as so far have got no response or help from snapchat despite emailing them directly through their shown email!!! Not very happy at all and I hope my problem can be resolved before it becomes more of a possible problem for other users of snapchat.Version:

FIX SNAPCHAT 🥺Hey Snap team! I love Snapchat, I’ve had this little beauty of an app for years and years now but unfortunately recently Snapchat has been playing up. There’s been times where I can’t open a chat, stories won’t load or I’ve watched stories but they come back up like I haven’t. Myself and my #1 Snapchat friends heart keeps playing up, even though we’re both each other’s top best friend and have checked multiple times when it plays up, it’ll go from red, to smile face, wait till the next day to yellow, randomly back to red and back to the smile face and then red again and so on? Is there glitch here? It’s super slow at the moment to. Would love a quick speedy update that can fix these so called problems as I’m not the only one and is heading close to deleting the entire app. Thanks 😃.Version:

IOS 14 updateIOS 14 update ruined the camera quality on snap chat. The quality is fine until I take a snap and then it turns light. Absolutely ruined snap. Change it as soon as possible..Version:

EhThis update is UGLY. the bar is UGLY. all we want is to change usernames, not relearn the interface.Version:

Kinda badWhen i look at a story it still says i haven’t opened it which is annoying because i am in this girls private story and i enjoy her private story except she posts a lot and so essentially i’m tapping for like 5 minutes trying to get through especially when my wifi is bad which is annoying. also u need a dark mode option because when i wake up in the morning to see if any hot guys snapped my i’m literally blinded bc it’s so bright when my screen is dark as heck. maybe the layout could be prettier also because it’s kind of ugly and it scares me. i don’t know maybe stop doing a bunch of changes and fix what u messed up. no offence though ur making money. i respect..Version:

The update was a mistakeI’ve used snapchat for a long time and the recent update is almost enough to make me stop using the app altogether, as well as many other users. it’s design and function is absolutely confounding and the new “improved” access to snap maps is irrelevant and an unnecessary feature - there is no way to access chats without opening snaps, which impedes on the quality of the app: often i’ll find myself checking the chats FIRST before opening the snaps, making it easier to contact friends or understand what they have or are about to send - however this option has been taken away, now most videos are disregarded as users will tap through to get to the text. understandably the core function of the app is messaging via pictures, however Snapchat’s lack of regard for user needs and compatibilities really does take away the ease and accessibility of the app, making other platforms like Instagram, which allow both text and photo messages to be accessed respectively, a more viable option. Please revert back to the previous design and functions - the app is losing credibility.Version:

Get rid of the black bar and move snap maps backI just updated Snapchat and I’m not a fan, like seriously I googled how to uninstall an update to try and go back. The new black bar that is as the bottom is such a pain as you can no longer see where the actual bottom on your snap will be you just have to guess. It’s annoying and an eye sore, it’s not needed as it wasn’t there before. The new location of snap maps is also annoying is was wayyyyy better when you could either access it by swiping down when in the camera or through your profile. Where it is now makes it so that you can no longer partly swipe across on a chat as it will just take you to the map, it’s also annoying as when you click on an chat it seems to jump into the chat rather then smoothly slide across as it is designed to do. These new features where not specified in the update description and they are just bad and not needed, please get rid of them or tell me how to uninstall the update. Literally other then that I love the app, I’ve been using it as my main way of contacting friends and is a great way to keep in contact especially when we can’t see each other due to COVID-19..Version:

New update is annoyingWas so much easier before the new update. Now it’s harder to get videos to record hands free and it’s really annoying getting constant notifications for every single video from the same person. I preferred it when it used to only send one. Now my phone is constantly going off for a good 20 seconds 😒.Version:

UsernameBe able to change username please !!.Version:

Locked Account For No ReasonMy account has been locked multiple times for no reason since the new update and it is extremely frustrating as I am following community guidelines and not doing anything wrong. almost every time I unlock my account it locks again and is absolutely annoying and it just shows how terrible the app really is and that there is something wrong with the coding of the app. I find that as soon as I log into my account I am immediately locked out and I have to go through a long process of unlocking it and I find this feature absolutely ridiculous as it doesn’t even make sense as I have not done anything wrong and there is no place in the website where I can report a malfunction and state what is happening to my acc as the multiple choice questions that are given are absolutely useless..Version:

Full of simply Annoying BugsI love snapchat and have been a longtime user however theres just a couple of experience-ruining bugs that make me want to tear my hair out. (Preface: im fine with all the screenshot notifications and that, if people dont like it they should use a messaging app that doesnt hold them accountable.) The main bug i run into is sending a snap that is never received. I’m on an iphone 7 and this happened on my iphone 6s aswell, i will send a snap to people and when scrolling through the snap send/receive history and see some still labeled as delivered where there are one labeled as opened later one. On top of this after asking my friend, he told me he receives some of my snaps in bulk (not an internet issue). So very annoying and when im msging certain people i will get very concerned a snap didnt send or i didnt receive one of theirs😂.Version:

I’m annoyedI have a serious bone to pick with yall ever since you started allowing a minute long snapchat videos. let me just say- great addition, amazing idea, i love the minute long videos. HOWEVER. when i am going absolutely OFF in a snapchat video to send to the group chat, the last thing i need is the third snap to be sent first, then the first, then the fifth, etc. I just want the snaps to be sent in order, otherwise the purpose is defeated. I’ve seen a “waiting to send” text pop up recently, but i don’t think it’s waiting to send the second snap after the first. it’s just waiting to send the next collection of videos (because let’s face it, I send like five minutes of videos). It’s great for communication with my friends, but not when the first snap that loads is sent out of order. no one knows what i’m talking about. the whole premise of snapchat is photos and videos, but it seems the app is more focused on news stories and weird emojis. I can get news anywhere, preferably anywhere but snapchat. I just want my videos sent in order. Great app idea, but it’s getting ruined by all the new options. Please perfect the thing that made everyone get the app in the first place before you add new mechanics. Overall, please send snapchat videos in order. Otherwise I might as well be recording 10 seconds at a time again..Version:

Another Crap UpdateThis app used to be good but its going downhill very fast I used the try lens a lot on previous snaps now Snapchat have removed this feature so I can no longer find my favourite lenses the downfall of this app is going to be the current development team new developers are needed for this application because the current ones haven't got a clue how to improve an application like Snapchat users feedback are not listened to by Snapchat its quite clear when updates are released by Snapchat theses updates are not tested the app crashes a lot and Snapchat says bug fixes and improvements what bug fixes and improvements they isn't any the same old app that's full of bugs and crashes and drains the users battery life within minutes so I for one aren't falling for Snapchat inc lies the overall rating for this app is disgusting yet this hard to deal with company don't see the error of their ways don't produce an application if you can't update it properly its common sense Snapchat inc time to pull thoses fingers out of your backsides and fix this sorry state you call an application it isn't fit for purpose if I could give 0 stars I would do the app doesn't even deserve 1 star don't get me started on the so called support team there isn't a brain between them Snapchat inc will pay for the way its treating its users in the end.Version:

Awful UpdateI think the new update has actually reversed progression of Snapchat, making the app a much worse version of its better counterpart before this awful update. The looks, the interaction and just the compatibility I had with the old superior Snapchat has dissolved. I recommend turning of automatic updates so you do not get this update. Snapchat need to realise the horrid mistake they have bestowed upon us and give us our old and beloved app we once knew and cherished. Not only has this backstroke in progress hindered my like-ability for Snapchat, it has also forced me to start using facebook messenger and instagram dm which in my opinion were definitely minors in comparison towards Snapchat. I hate to say that I now use Snapchat less and less each day. Every time I open the app I loathe the horrendous black bar which replaced the minimalistic, much loved icons. I hate the new maps location and the fact I now have to tap on people to open messages and no longer get the satisfaction of swiping a message open from left to right. My heart mourns the old Snapchat and I beg for the greater good that this pitiful excuse for an improving update gets removed once and for all!.Version:

Needs to fix up big timeeeYou need to stop locking random accounts for no reason cause literally everytime I go on the app I see a lot of people complaining about getting locked mostly the ones who are well known I have experienced my account being locked and I haven’t done anything to break the guidelines so I don’t understand... as you can see over the years snap is losing its ratings because of their unnecessary updates you need to fix up before apps like yubo houseparty and instagram put you in your place. STOP LOCKING BAIT PEOPLES ACCOUNT ITS NOT NECESSARY Also when you report people the excuses are stupid cause you guys be locking peoples account without proof you need to start saying if you are going to report someone you need proof of the activity cause you can’t monitor over a million people accounts thinking you are doing right you really not. Fixup big time before the critics about app start hearing about this and trust me I’ll make sure they are aware.Version:

Fix it.Hello and I’ve been on Snapchat for ever. But not once in my life have I seen the screen black and a little grey. I don’t know what to do and I’m not sure why Snapchat did that. Even all my friends were confused on it to because they have NEVER seen that before. Why out of all people it happened to me? Snapchat is my happy place and now it’s ruined you see I would delete the app and redown load it but I can’t because I don’t remember my password. I could make a new password if I could ACTUALLY GET IN SNAPCHAT. Please fix this thank you :) also I don’t understand these bug fixes because it’s never helped my Snapchat not once. After all these updates and bug fixes my Snapchat as been way slower. And with the screen I updated my phone for it I restarted my phone and I’m scared to delete the app with some reviews I read about us not downloading it again? Please fix Snapchat and let us change our names and give us dark mode. And stop locking people out of accounts! That’s happened to me three times and for what? I’ve been on Snapchat for years no one deserves that stuff because then you have to start all over again and it’s annoying it really is. Take away the new update to there is no use for it and just fix Snapchat Jesus. I’ve waited all day and today is a new day fix it. Snapchat was working perfectly fine until this happened.Version:

Snap new updateI love it but the new update is garbage i’m thinking of deleting snap so start changing it.Version:

Somethings Very WrongI’ve been using this app for well over 6 years, and in that time I’ve had minimal problems with the app. However, as of recent within the last year (Say January 2019 to April 8th of 2020) this app has started to derail from it’s once great state. And as of recent meaning these past two MONTHS, my friends and I’s snapchats have been going to total crap. My friends snapchat “deleted itself,” wouldn’t allow her to login, wouldn’t allow from others phones to login to her account. And now, mine is doing the exact same. I changed the password, I’ve changed my connection back and fourth (Sorry TeamSnapchat no one has 3-4 wifis to choose from on a given day), the app wouldn’t even allow me to change my password through email it HAD to be done through SMS, which still didn’t change the fact that AFTER I CHANGED THE PASSWORD Snapchat would STILL NOT LET ME IN. With the constant pop up of, “Cannot Connection” or “Change Connection” one of the two but it had to do with a connection I had already changed SEVERAL TIMES, again I only have one wifi, and one cellular connection because I’m on a PHONE!! Snapchat Support doesn’t have a number to call, they don’t want to take any fall back, apparently this is a problem they can’t really help with. The worst part is I have no clue if someone is using my Snapchat, I have pictures dating back to forever ago on there, amazing memories, and thats my biggest problem. ITS, ALL, GONE..Version:


New update... is not good.This rating is based on the new update not on Snapchat in general. Lots of people including my wife and I do not like the new look, the old one was honestly easier to use as well. This update makes it too easy to swipe to the wrong part. This update is also insanely glitchy... it’s not letting me save videos sometimes, it’s crashing out and going to my phones home page making me reopen and lose where I was, and it’s notifying me I have pics and videos then when I click it takes up to a minute for that video or picture to actually come through??? It also changed the fact that you can swipe to chat without opening videos or pictures. When I’m in public I often open the chat before I open the whole chat often, almost every dingle time just to make sure there’s not a warning of needing or not needing sound or if my wife and I are chatting and sending videos simultaneously and I can’t open the videos at the time but still want to continue our chat conversation... it makes it impossible... it’s been VERY frustrating... truly haven't been a fan of the new update AT ALL... I read the recent reviews to see others thoughts, and I NEVER post my own, but this is something that needs to be heard... and I want to add to the number of complaints about this update. Please get the old snap back!!!!.Version:

MehNever known an app to get progressively worse with every update. 95% of my chats have disappeared and it suddenly goes from chats that people have sent me 8 hours ago, to people I talked to over like 36 weeks ago. Every time I log out, I lose even more chats and it seems like peoples messages aren’t coming through to me... I’ve tried everything that I’ve found on the internet to get the app to work but no luck. Ironic how this only started happening since updating 😂😂😂 Also the automated system that locks everyone out of their accounts is deeply flawed. the fact it doesn’t even delete peoples accounts, just locks them out forever, should really worry advertisers on the app as clearly Snapchat’s users numbers are inflated and people have like 4 backup accounts so they can just use them when their main has been locked lol maybe it’s time to follow Twitters foot steps and have an 18+ version of your app that prevents under 18s from seeing adult content as clearly you’re never gonna get rid of people who like to trade and snap adult stuff unless u do a tumblr and kill your own app lol.Version:

Not itApp was decent until the last update, it looks disgusting and the layout makes me want to delete it. Go back to the last version without the gross black menu along the bottom..Version:

DisappointedI’ve been using SnapChat for several years. I’ve enjoyed it a lot, never encountering an issue. Then suddenly, things began to change over the past few weeks. One night, I noticed that all of my Streaks had the time capsule next to them, indicating that they were about to end. So, I sent out Streaks to everyone, thus causing the time capsule to disappear and an extra day to be added to each Streak. When I woke up the next morning, approximately 9 hours later, all of my Streaks remained in tact except for one; my longest streak, spanning over 800 days plus. This is despite the fact that I sent out Streaks to everyone the night before, and all of the time capsules disappeared. Yet, just 1 Streak ended. The next day, both my friend (who I had the terminated streak with) and I filed reports through the app about the malfunction, but we’re left without a response. Since that day, I’ve encountered other issues such as the app crashing, Streaks failing to send despite having WiFi, and messages failing to send. I’m very disappointed in the malfunctioning of what was seemingly a reliable app for years, and the lack of customer service dealt to acknowledge my filed report. It would be upsetting if this went unnoticed, and a reliable user of an app was left dissatisfied..Version:

Black bar 😾Bro please get rid of the black bar at the bottom i’m literally begging you it’s so bad pls.Version:

New update sucksThe latest update version is bad 👎🏽.Version:

Has been great... gets worseI love snapchat and have been using it for years. It’s the fastest way to contact most people for me, especially (obviously) with pictures. As much as I love it because of how frequently I use it, I do wish user criticism would be taken into account more. Snapchat seems to worsen with every update. Some new features are promising but laid out messily, others were doomed from the start. Don’t get me wrong, some features that have been added in the last year or so are great, but every time the layout has changed that I can remember there was a massive backlash. The only reason people don’t talk about it anymore is because we got used to it. I woke up today to my boyfriend texting me that on his phone (huawei) there has been an update and once again it looks atrocious. About 25% of his screen at the bottom is now just a black bar with icons on it. It makes the text smaller and looks pretty bad on his screen. Although this update is not a problem for me yet, and perhaps it won’t be for a while as I have an iPhone, I dread the day when another update that nobody asked for is forced onto my snapchat. Especially one that is purely aesthetic and has no function. I love you snapchat, but stop changing the layout when we like the one we have!.Version:

Long time Snapchat user but my accounts keep getting locked straight awayI’ve been using Snapchat since it’s early days but as soon as I got my iPhone 8 it locked me out of my account when I logged in. I tried using the website but it never works, so far I’ve made 3 new account 1 I had working for a good 4 months then got a random message saying my accounts been locked permanently. This message now happens to every account I make when I try to log on, sometimes it will let me into my account for a minute or two then locks me out straight after. I’ve heard a lot of people are having the same problem, never downloaded a third party app so idk what’s going on might just be phone..Version:

Locked accountI have had my snap account for a while but then I wanted to create a new one and so I did. I only lasted three days with the new account at first it was just locked for a few minutes and I was ok with that I logged back in and everything was fine a minute didn’t even pass and my account was permanently LOCKED!!!! I was confused as to why since I wasn’t doing anything wrong and harmless. I decided to make a another account this morning. Everything was fine until IT GOT LOCKED AGAIN!!!!!! I didn’t even last two hours with it, I logged back in and was talking to my friend all of a sudden it kicks me out of my account AGAIN! I was really frustrated because I wasn’t doing absolutely nothing just having fun talking to my friends. I went to the website and realized my account was PERMANENTLY LOCKED AGAIN!!!!!!!! I gave up at this point and would like to know why this is happening. I’m getting so angry at this. Might as well delete the app since I can’t even make an account. This locked thing is getting me irritated. I would like an explanation. And the fact that you guys don’t have a personal support email so we can contact you guys instead of using the website which is pretty difficult and would be much easier if you guys had an email. Anyways I would like to know why my account is getting locked without lasting a WHOLE DAY! And I’m doing nothing wrong and still question why this is happening to me..Version:

Good app, but....Snapchat is a good and fun app, you can communicate with friends and even make new friends, there are a lot of good things about Snapchat, but recently I was locked out of my account temporarily and when I looked at more information on how to get my account back it said I wouldn’t be able to get it back, so I made a new one, and now I’ve been using that one for the past few days, I then decided I would try and get back into my old account and I can, but I kept the new account, a few minutes ago I was locked out of my new main account and I cannot get back in, I can’t even get into my old account, I have decided to delete Snapchat and I won’t get it again until something is done because I’m sick of getting locked out of my accounts.Version:

Dislike the update.You now can’t open people’s chat messages if they’ve sent a snap or video. I find this inconvenient as sometimes I’m not in a position to watch their video but I need to message them or I want to open their message. I prefer the map to be more discrete too, it’s now got a whole tab and I really don’t feel like the bitmap shouldnt be that integral to the app that it’s dedicated a whole tab to it. The rest is fine, just don’t like the placing of the map because it interferes with the messages now. Also why is the screen smaller? And blurred at the top? I’ll give it a 3 because I’m always on it and I love the filters but I’m also addicted, hence why this review is so long hahah. No but seriously, this update is no good and I’m usually open minded. I won’t get used to it because it was perfect before.Version:

Horrible update, camera issuesSTOP UPDATING SNAPCHAT! I understand “bug fixes” but stop changing the layout of the app every month! As far as I can see from many 1 star reviews they are all about how bad the new layout of the app is. Snapchat used to have a clean, modern layout which all users loved however it is now updated to an ugly, Samsung looking layout that none of the users enjoy. You are tuning users away from the app completely just because you can’t think of anything better to do than update it. Change is fine, once a year or so BUT NOT EVERY MONTH. Please listen to the users and return to the last update. As well as this horrible update, when updated to iOS 14 the camera goes white and slightly blurry as if to put a filter on every photo and video you take. PLEASE DO SOMETHING ABOUT THIS! Listen to your reviews as I’m sure they were made for a reason. 😡.Version:

Ugly updateThe new update is really ugly and I don’t like the layout or how you can’t swipe to open a chat before opening a photo or video anymore I liked it when there were three options the circle for the camera, the chat button for snaps and the little button for stories and discover and when you swiped down on the camera to get to the map. the new version looks like a down grade. please change it back I don’t like it at all.Version:

LaggyTo be honest it is a great app but lately the lag is real I haven’t been getting notifications from my friends for like two hours after they’ve actually sent it to me when there’s like send me a message I can’t see it for ages and then when December like a video and stuff and pictures I have to wait for it to load and it takes so long to load it’s really Laggy don’t get me wrong it is a really really good app to keep in touch with friends and family but lately it hasn’t been as good as it was I’ve been using Snapchat for a very very long time and if I can put it back then yes it didn’t have all the brand-new updates but I would choose to go back and use the old Snapchat before it was really laggy i’ll say it again it is a really good app to keep in touch and if you can get around the lags then download it but just keep in mind that it is going to be a bit like it especially the amount of friends u have on it 😀👍🏼.Version:

ListenToMeThe new update is so ugly and it doesn’t allow me to peek before I decide to reply to a chat which is annoying. You guys can ‘fix bugs’ without making the layout horrendous. 0/10 do not recommend the updated version..Version:

ReviewI’ve been using Snapchat for a long time and as of now it has NEVER been this slow. It locks me out of chats, says there is a snap to open but there isn’t, takes a while for a message to be received or delivered, stops me from using my keyboard to see what I’m typing. The change was so sudden but even with the new updates it keeps getting worse each time. I know it’s a first world problem and not a big deal but I’m just curious as to why this is happening. It used to be my go to app when messaging my friends but now it’s just inconvenient as they are ALL experiencing the same issues I am. I’m just hoping that something doesn’t end up happening to my account, considering I’ve got some precious memories on there. Thank you!.Version:

Not compatible with iPhone XRPhotos are very low quality and super zoomed for no reason only on the Snapchat app. Needs to be fixed ASAP. It’s been like this for a very long time. Unacceptable..Version:

IPHONE X’S ARE NOT GOODSo i have the xr, and my camera is fine. but on snapchat it’s zoomed in and blurry. it’s so bad that i can’t even take one good picture. fix it soon please. like. really soon..Version:

IPhone 11 qualityExtremely disappointed that you guys don’t accomodate for the new versions of iPhone. The camera quality is horrific when the photo is taken however right beforehand it’s fine. I use to use Snapchat as my main camera as I didn’t like how the main one flips photos but now I can’t. The picture goes blurry and looks really poor quality. I know heaps of people with the same issue and it’s really disappointing. Makes me not want to use the app at all..Version:

Absoloooootly crash town, stressful and can't access the pics I need your helpSnap inc. please help me! Please reply to this. Snapchat is a good app, but OMG this is sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo stressful! Every time I enter my friends list, it literally crashes! Also when I take pictures and upload them to my story/to friends, it crashes. I CANNOT access friend's pics they send me too because my friends send their pics to me and it comes up with a loading sign. IT STRESSES ME OUT! But then there could be a reasonable explanation. I have an IPhone 4 so it could possibly be that with the impact on Snapchat. It could also be that Snap is possible down for the time being. If you know The reasons to all this happening please reply to this. Thanks :).Version:

I CAN’T UPDATE!!I have had snapchat for many years now and I tried updating and it wouldn’t let me it just says sorry come back later and then I come back and it says the same thing!! I am really annoyed because in my group of friends they always send these snap games and I can’t play them because it won’t let me update so I’m really annoyed about that. I really want the snapchat creators to fix this problem, this might not happen on other snapchaters but for some reason it happens to mine. If u are thinking “or well maybe u took the card off so u can’t update or get any game or anything” well I have checked and I can get games and update my other games but for some weird reason it doesn’t update snapchat! I love snapchat it’s one of my favourite apps but I’m very annoyed now it has done this for the pass 3 mouths! Maybe it’s just a glitch but I really don’t think so! I have told my friends about this and they don’t know what’s happened I have tried and tried and it just would work. This has never happened to me in the passed so I don’t know what’s going on. Snapchat creators please reply so if u know what’s happening u can tell me. Thank u..Version:

Snaps won’t come throughThis has been happening for quite sometime and it is annoying me as I do not get snapchats through until days after they have been sent. It will say the person has read it and has not replied then 4 days later I will get the snap which they sent 4 days ago after reading my message. The person who is top of my best friend list and has been for a matter of months, his snaps haven’t been coming through everyday I would get a snap before school send one and I should have got the reply the moment he sends it but I would get it at around 5pm after him having to send another one. This problem has worsened as none of his snaps come through and it says that he doesn’t even open them but I have seen him open and send photos but it just doesn’t come through at all, please fix this issue as it has became a large issue. Many thanks..Version:

Locked me out, customer service not helpingThis is super frustrating. I was in the middle of sending a Snapchat when the app logged me out. I tried logging in and it said I was temporarily locked from my account. It has been more than 48 hours and I have reached out to Snapchat support on Twitter multiple times and sent multiple requests through their support website, ans they never send any confirmations or case/ticket numbers with your request so all I can think of is that they’re not even reading anything anymore. So many people are experiencing this issue, just look at all of Snapchat support’s twitter and the replies. Customer service is freaking terrible and I’m using this as a last resort. They keep sending the same tweet over and over again about how an account can be locked, but they’re not helping unlock legit accounts. They sent me a link to unlock legit accounts, but it’s is not working and basically my account is still there but I am locked out of it and I can’t get Snapchat to unlock it or tell me how to unlock it. I didn’t break any of the regulations nor did I do any of the things that would trigger a lockdown of my account. I have people on Snapchat who I cannot otherwise communicate with I do not have their numbers nor do they have other social media and snap is the only way I can contact them. All my photos are still there in my memories too, but downloading my data isn’t working either and I just really need to get my account back..Version:

Generally Okay , butOkay so I’ve had this app for 4 years and everything went QUITE smoothly. There’s been and currently are a few issues but a larger one has occurred recently. I’ve been on the same account for 4 years and decided to create a new one , just for a fresh start. Create my account and start adding people and snapping people and everything is fine. Then , I log out of it , and go to log back in (with the correct password) and it tells me my account is locked? I went online and unlocked it , but when I went onto it again , it was still locked. Eventually , the lock disappeared and I could add and snap people again. But now , it keeps crashing. It takes me out to the the ‘log in’ and ‘sign up’ screen. And when I go to log in , my account is once again , locked. This has happened alot (I currently am reinstalling the app to see if that helps) and I can’t email Snapchat to ask about this and the support website also doesn’t help. So I’ve been left to try and fix this myself. My other account was completely fine. But please fix this problem!!!.Version:

Ugly updatesI love snapchat but they always update it and it’s as if they are trying to annoy the users with their stupid updates that ruin your whole snapchat experience. I rely heavily on Snapchat but I just updated it and the whole memories format has changed from a good looking photo album style layout with different shapes for different picture types and is now set out like a long boring list as if it’s a camera roll. Horrible. Snapchat always ends up ruining its best features. Don’t mess with MEMORIES the old layout was enjoyable to scroll through you could see all picture clearly now everything has been made smaller while scrolling and all squashed under month titles it’s just ruined the experience of going into memories. You have also ruined my eyes only there is no difference between memories and eye only they are now both stupid lists. My eyes only was all the same and had a secretive vibe to it now it is in the exact same tasteless layout as memories. Change them back SNAPCHAT. On behalf of over 57 contacts all saying the same thing as well as myself.Version:

IPHONE XR QUALITYI literally love snapchat, it’s a major way of communicating right now. BUT ever since i got the iphone XR camera quality or picture quality has been below the dirt. Smooths out my face or super pixelated, zooms in so much bc the screen, and looks like a potato took my picture. hope this is fixed soon :(.Version:

Opinion on new update 👎🏽🤮I am very unsatisfied with the new update and I’m pretty sure others can say the same. I’ve had Snapchat for over 4 years now, and this is the worst update by far, the format is completely different and way more complicated. We use to be able to open a message with sliding our finger across the person name, but now when we slide it bring us to snap maps, leaving us to tap the message instead of being able to slide. The benefits of sliding is if we are able to slide we are able to have a peak at the message before we fully open it, so if someone is bothering and you don’t want to respond, or you’re ghosting someone you were able to read their messages without them knowing. Because of this update people who has been using Snapchat for years has to get use to tapping instead of sliding. Also I preferred if snap maps didn’t have its own page, and it was like it was previously, where you can pinch your fingers on the camera to access snap maps. And the final problem is at the bottom there are 4 icons, as if it wasn’t clear before on the purpose of these things, it makes it looks very Androidy and unprofessional. I can also suggest you allowing us to change our usernames so we aren’t stuck with the stupid/immature ones we came up with as a kid. But besides that the app was perfect until the new update, which I didn’t even wanted, but my phone automatically updated it. PLZZ GO BACK TO THE PREVIOUS VERSION..Version:

Photo quality deteriorates iPhone 11It’s really upsetting to see that Snapchat downgrades the quality of photos taken using its camera right after the capture button has been pressed. It’s a really significant downgrade too that makes photos look blurry and like they were taken with a phone camera from 10 years ago. Often people use Snapchat as their main camera, so that they have the option of sharing their memories instantly whilst saving them for later at the same time. Can we please have this fixed in an upcoming release of the app? I’m sure people wouldn’t mind the snaps taking longer to send/receive if it meant the original photo quality could be preserved. Or at least don’t downgrade the quality so much. I used to use Snapchat on my iPhone SE before upgrading to the iPhone 11 and I much preferred the Snapchat photo quality on that phone. This isn’t right Snapchat. Please fix it soon..Version:

The new icon is assaulting on my eyesI don't use Snapchat much because of all the ads and awful click bait content that shows when I'm trying to access stories, but I've stayed because of a few close friends who use the app. However the new icon is assaulting to my eyes and makes my home screen look terrible. It's too intense and i don't want to see it, so I think this is going to be the last straw for me and I'll be deleting the app. It's a pity because it really was a revolutionary idea when it came out, but it just moved in the wrong direction.Version:

GlitchingI’ve had snapchat since 2016 and it’s always worked perfectly fine never had any problems until this year, my phone is an 8 plus so it’s not an old phone. This year I have had problems with the app crashing, glitching, saying I’ve left people on open when I haven’t, saying that people haven’t opened my Snapchats when they have (friends of mine have also been experiencing this too), not letting me do curtain things on the app, not clearing chats when I want it to and I am honestly 110% over it. Snapchat needs to up their game and go back to how it used to be rather then adding all the fancy stuff like snap games???(which is an unnecessary addition to the app) not as much stuff on the for you/discovery pages as most of it’s also very unnecessary. I have left complaints to snapchat via their website and nothing’s changed seriously considering getting rid of the app all together🤷🏼‍♀️.Version:

Memory/Image RecoveryHello! I just wanted to say that I personally love Snapchat. I use it more often than iMessage. Though I have to say that the fact that there isn’t a recovery option for memories really bothers me, and I’m sure I’m not the only person who has run into a problem like this on Snapchat. I had a memory that I held dearly to me. I was editing my memory small segments at a time. When I was editing, there was a small segment of that memory that I didn’t want to keep, so I had tapped delete believing it would delete that portion only, not knowing that it was going to delete the entire snap itself. Having made it two years ago, I hadn’t realized till now that I didn’t save it to my camera roll at the time being. I was wondering if there’s any way possible to incorporate a recovery option into snap, or maybe even make it possible for us to recover our memories without saving them to our camera roll? Though if there is a way to recover memories without having saved them to my camera roll, I would really appreciate the tips and feedback. I lost all hope for saving the memory after seeing that it is stated on the Snapchat support page that there is no way of recovering unless backed up on the camera roll..Version:

Okay Ig 🤷‍♀️I mean I like snap and all and I use it a lot it’s just been messing up my phone a bit. So you see whenever I open Snapchat it’s gets kinda glitchy and I don’t like that when I open it and exit and then re open it and go into my camera roll on snap it won’t let me select more pictures and videos until i exit and clear it from my data and have to re open the app and it’s just a pain so yeah and the new update I mean it’s okay kinda annoying I liked the original snap and I mean it’s not that bad there’s some things better like it’s easier to hack to do screenshots with out the other person knowing oh that’s another thing I don’t like that it lets the other person know you took a screenshot of there snap or chat it’s just annoying because than they ask why and you have to make up some excuse but another thing is whenever I try to send a video to someone from like Tik tok to snap if it’s over 11 seconds it’s won’t let me and then I have to save the vid to my camera roll and do that whole exiting entering thing I was saying earlier. But over all i use snap a lot and I like it there’s just a few things that could be done differently. Thank you snap chat and have a good day everyone!! ☺️.Version:

50 / 50This apps cool, not gonna lie! theres many things to do such as; • exploring new things • snapping • chatting with friends etc. Probably one of the best media apps i’ve come across so far! But the very few things that seem to annoy me, are actually quite common in your reviews. I’ve seen many people complain about the problems I’M about to complain about, so i’m sure they need fixing right away... The first thing that annoys me is, the new updates. You obviously don’t test them before adding, which is annoying. The app crashes way more than it used to, i’m getting lots of lag through out my phone, etc. This update has probably ruined my phone, but yet i still refuse to delete the app. The second thing is, the bugs. This app has a lot of bugs / issues. Such as, crashes, problems, lag, major issues, etc. i honestly think you need to fix that, immediately. it’s ruining the fun experience, and making snapchat more boring, as it’s just left on my phone, without me using it anymore. I go on it sometimes, but thats very rare to be honest. Other than that, great app! would highly recommend. but, make sure to read the reviews before installing, just to know what you’re about to go through / witness. Not that major, yet, it’s still quite annoying. Thanks for reading! (sorry for bad english; i’m mexican..).Version:

The new updateThe latest update with the black bar is just.... eugh. i’ve seen many complaints on this subject too and i suggest you to take matter into your hands because this is gonna make your customers crazy. the black bar at the bottom of the screen clashes with the whole app, it’s unnecessary and unappealing. this update has also caused us not being able to half swipe on messages.... that was a huge advantage for our messaging and honestly i love it but now you’ve taken it away. I also dislike how snap maps has its own icon at the bar and it’s not discrete anymore... snapchat i suggest you do something because from the sound of it, many people dislike this update. please fix it :).Version:

Snapchat Needs improvementI was really impressed with Snapchat back in the day, in that it enabled photo messaging and added filters to help with those of us who may have a bad skin day, keep our blemishes hidden by a smoother so when we send our friends a snap it doesn’t show our embarrassing acne spot to our possible crush, etc. The new updates to Snapchat are disastrous. First; I can not clear an entire conversation column and have to go one by one through the messages to clear them. Also you can’t look up your friends; how is anyone supposed to organize their friends list if we can’t even see who’s our friend without searching them? If you have 20 or so friends you are basically spending 2 minutes of your time trying to clear your snap window. Second; the stories; filled with biased propaganda and absolute garbage. I enjoy subscribing to some of the channels but the fact that most of these channels feature some of the most controversial topics and are completely one sided is unfortunate. I would like to see more middle liner content, and keep politics out of the playground unless your going to equalize and allow those who may not swing to the left side of the scale, be able to enjoy the features as well. Please read and consider Snapchat.Version:

GlitchyI’ve been using snapchat since about 2016, and the app used to be so good and i loved being able to send my friends pictures and use all the filters. however, lately the app has been SO glitchy and whenever i’m trying to type it just lags and the chats take forever to come through. i try to save the messages but it doesn’t work so i had to give up. the photos and filters have the same problem, when i’m trying to put a caption on the photo it lags out and is just overall so glitchy, and the filters always make my snapchat restart and turn my phone off. i used to really like this app so if these things were fixed it would be amazing..Version:

Snapchat be fair!!Would love it if u always updated the filters for iPhone users to use daily I always see my friends filters are all different, go check mine and they’re are all the same !😞 not impressed it should be equally the same for all brands of phones that’s why u only getting a 2 rating from me once I see you’ve improved and always changing filters for every one to use on any phone I will then change it.Version:

No Help When NeededMy snapchat got hacked about a month ago, which i know isn’t entirely their fault. But i went through every step they told me too do and they still haven’t helped!! They keep saying my email isn’t the one associated with the account, which makes no sense because the only reason i knew someone was trying to hack me is because i got an email about it FROM SNAPCHAT! They have no customer service phone number so everytime i try to reach out i get the EXACT SAME MESSAGE. Even though i write in the help box that i keep getting the same message and keep asking them to contact me in a different way for more help and i repeatedly get told the same thing. So my private photos on snapchat are now being viewed by someone i don’t know and there is nothing i can do about it i can’t even deactivate the account. Very unpleased with the company. So many privacy issues and customer service issues that need fixed. I can prove that it’s my snapchat by just the phone number connected and the fact that I can’t even make a new account until I confirm that i want all the pictures saved to be deleted. I want to take legal action just because someone could steal my photos, phone number, email address! They can talk to people without me knowing and give my personal information all because this hasn’t been handled properly. If I could give them zero stars I would. BE SUPER CAREFUL DOWNLOADING THIS APP OR YOUR PRIVACY WILL BE BREACHED..Version:

Glitchy UpdateSnapchat has always worked really well for me, but the latest update makes it unusable. I can’t load filters without it crashing and I can barely stay in the app long enough to send a snap..Version:

New version buggyI’ve happily used snapchat for years now, and used to be a beta user, however this option has now disappeared from the app store? So i Would usually provide this sort of feedback through that but am unable to now. Anyway, since the lst update I have found the volume button doesnt work in the app, I am unable to adjust volume when snapchat is open. I have to close it, adjust my volume then ho back and sometimes it works. Sometimes it doesnt and just have to turn off the sound completely which works. I also have had an issue with watching videos ln discover channels the screen goes black and i can still hear sound playing but cant see anything. To fix this i have to hard close the app and go back in and find what i was reading through or watching again. Please note i dont have these issues with any other app and am using iphone 8+ with the latest ios and app version installed..Version:

New updateUm for some reason my portrait mode did not come with the update but some of my other friends got portrait mode. Please fix this..Version:

Poor iPhone 11 optimisationI was excited to use the full potential of my new iPhone 11 a few months after release and am shocked to find that the amount of click bait articles on my “snap feed” have increased as well as the camera still not optimised. It’s embarrassing that I’m 2020 with a brand new phone I can’t send a picture with a better quality than a 3310. I think I’ll be using Instagram from now on until this is fixed..Version:

Change the UpdateGo back to the old update, new update is lagging, take away the black bar at the bottom it is useless and the old update is easier to use.Version:

IPhone XRSo I have been using Snapchat for many years now to the point where it is basically my main use of communication when messaging my friends or some of my family, however, I have recently changed my phone from the iPhone 8 Plus to the XR and I have noticed that the camera quality is actually awful on it compared to my old phone. I have also done a bit of research on this issue and many other people have found it to be the same for them too, where the picture is all blurry and more on the whiter side (if that makes any sense). In addition to that, I have also noticed that my camera seems to be extremely zoomed in compared to other accounts and even phones when I use the Snapchat app but I am unsure whether or not that is just my phone or the app in general, so if it doesn’t get fixed then I will probably have to start using instagram more as the quality seems to be normal and better than it does on Snapchat..Version:

I hate the swiping up on subscriptionsI love everything about snapchat but one thing i can’t stand is going through you subscription story’s and seeing a interesting story’s that end up being 20 pages, but i’m complaining about the ads all around the screen, they make everything so glitchy. now i know this isn’t really snap chats problem but i hope they can make my time on their app more stress free by making it smooth and not frustratingly hard to read a article. look i was just talking a Urbo how many times will you fall in love quiz and me going through the questions when the page is super glitchy and it makes me click the wrong answer and then i can’t change it and has to restart, this is ridicules. then i finally got through almost all the questions and was at the final question and the screen went white. i tried to do anything in my power to save the progress but it didn’t do anything and i lost it. i just wanted a simple answer to how many times i would fall in love because snap chat hasn’t yet fixed this problem i felt the right to report this. and i know giving snap chat a one star is not the best thing to do if i love everything else in the app but i hope this will be seen and fixed as soon as possible so i can take my quizzes quick and smooth. Thank you.Version:

LOCKING FOR NO REASONI have been a Snapchat user from the early days of 2013 which is a long time, a long enough time to grow an Addiction towards the app but this isn’t where my problem is, my problem is that Snapchat constantly locks my accounts when ever I try to log in on my iPhone 8 Plus (I’m using the model to show that my phone is still a new phone) i have emailed Snapchat support over 6 times and they’re unlocking my account, I know this because I can log in to my account on my iPad Mini 2 (again using model as reference to age of device) I have had multiple friends with this problem and we have all had to make new accounts which again have been locked, we know all use instagram as a form of communication since Snapchat doesn’t want to fix the problem. After reading the reviews on the App Store it doesn’t seem that anyone else has complained about this problem through the App Store but I can see that people’s app are crashing and playing up maybe Snapchat needs to go back to a basic format instead of flooding us with ads and all this fancy unnecessary stuff for the app to function properly, last time I checked snapchat was about communication with friends Snapchat should make another app for their other snapchats like the videos in the explore page not sure if that’ll help but the app seriously needs an overhaul.Version:

I avoided using this app my whole life and now that I’ve downloaded it I regret itFirst of all I’d like to say that I have never once reviewed any other app on the App Store. However, I feel the need to rate SnapChat 1 star because of the number of times my account has gotten locked since I downloaded the app about a month ago. I use a Jailbroken iPhone 11 because I like the freedom of my device and being able to do whatever I want with it without the manufacturer (Apple) preventing me. Jailbreaking is NOT illegal and does NOT mean I’m doing anything that an average user wouldn’t do with SnapChat. I have no tweaks that modify SnapChat in any way. I’ve done the things that SnapChat recommends to avoid getting my account locked while jailbroken. My account still gets locked at least every week. The fact that SnapChat is so against jailbreaking concerns me as to why they don’t support people having freedom of their device. It makes me think they do shady things. Banning people for wanting their device to be the way they like it is absurd. It’s one thing to ban someone for modifying SnapChat to do things that it wasn’t intended to do but to ban someone for wanting to change the icons on their home screen, change the system font, set a GIF as a wallpaper, or other minor changes is stupid and that’s why I regret downloading this app..Version:

Snapchat mapI think they need to improve the map location accuracy and also don't turn off the location after 8 hours of no use and change it to like 24 hours. So that is shows last seen 23 plus hours ago and not last seen 7 hours ago. Also the videos should be able to record for longer than 10 seconds and have longer than a minute separated in 6 different videos merged to one. I think they should just make 15-20 seconds videos for 2 and a half minutes or 3 minutes. The new Snapchat update ruins the experience of Snapchat because the bottom half of the screen is cut so when you take the pictures now, it doesn't show full screen picture like before. It was better how it was before where you can zoom out of camera to go to the maps. Change Snapchat back.Version:

What happened?I’m sorry to say it, but something is definitely wrong with Snapchat. In all my years of using the app, I have never been this disappointed. Although Snapchat is my main social app on my phone, it has been really bugging me. For example, it has been taking up to 5 minutes to send a chat everytime I try to send something. Before I am told my phone is slow, let me reassure you this is not only a problem for me but for my peers as well. Also, I have been receiving Snapchat’s from WEEKS ago, leaving the other person to conclude I have been ignoring them. When it is taking 4 weeks for a singular snap to come through, there is an obvious problem with the app. Likewise, my peers and I have noticed that when somebody responds to me, it’s very slow and won’t load or I don’t get it at all. Just the other day I received a snap, and when I asked about it I learned it had said I left them on opened whereas for me it said I had been left on delivered. The amount of time I have wasted trying to solve this problem along with the taking 5 minutes to send one thing problem, I could have been doing other things, so I have been veering off the app. Unfortunately, I do not think this app will be worth it, especially if it keeps traveling downhill at this rate. Maybe, if we weren’t so worried about how the app looks we could worry about how it has been working. My peers and I have tried deleting the app, updating, but nothing seems to work..Version:

Account issuesFirst of all i wanna talk about snapchats customer service issue Its ridiculous i sat here for 30 -40 min on the website trying to figure out how to fill out a request to submit a complaint and i still cant find and ontop of that i cant call you guys to figure out whats the issue Now to talk about the actual issue I have been locked out of my account twice now(iv read the rules bu the way) and according to the rules i havnt done anything wrong? Once in a while ill add like 5-10 people bak or on quick add? Or post a whole bunch of videos on my storys but thats fine ? But this time i was permanently locked in the middle of writing a post. I went to see the issue of why i was permanently blocked but when i clicked to unlocked it said to click “here” so i did. When i clicked it everything crashed. I did this at least 10 times and everytime it crashed either telling me my browser was acting up or my internet wasnt secure. So i went on my phone to do it another 5 times and still didnt work. Yall need to fix this along with getting a real customer service area going on.. this is a waste of time going to the website when u cant get REAL help lemme also say iv been using Snapchat for probably 6-8 years and iv only had this problem this month. Yall also need to add a feature to change ur user so people dont have to start all over.Version:

Chat/Discovery page buttonI was chatting with my friends then a couple moments later when I went on the home page if snapchat (where the filters are etc.) I tried to tapping the chat button, to text my Friends again but it wouldn’t let me in to the chat, or the page where the stories are. The only way I can see the stories and my chats etc is by swiping. I can’t go into the settings to see who has seen my story, change my selfie for my bitmoji etc. I also have 1 snapchat notification that won’t go away every though I don’t have any. The blue dot and the purple dot are gone, where they would be if someone’s updated their story. Snapmaps & chatting is perfectly fine. I hope they can get this fixed cus’ it’s really annoying. I’ve seen other people complaining about being locked out of their accounts. Please fix that too..Version:

Terrible customer service and highly faulty systemsI Logged out of my account and tried to log in the space of 5 minutes and all of a sudden my account has been temporarily locked. Asked the support team on twitter and also used to website but it keeps telling me that ive either spammed, sent inappropriate snaps, or used a 3 rd party app all of which are untrue. This is not just a problem for me but many of my friends who have had to make new accounts because of how faulty and terrible this service is. Still waiting for an update or a actual human being to help sort this out rather then robotic auto responses..Version:

UpdatesHello, I saw that you guys have come up with a new update and I’m not a fan of it. I was reading the reviews and a lot of what we ask for have not been incorporated. Updates such as; dark mode, live-streams, the changing of usernames, adjusting to the iPhone XR photo quality, being able to hold onto a snap & mark it as read or not, a button where you can “send to all streaks” instead of clicking on all their names, would’ve been great. I’m hoping for a better update soon pleasee and thanks.Version:

I like it but small problemSnapchat is a really good app to connect with friends and peers but I never get to use it because it’s always glitching me out or I can’t see snaps properly but I can only send chats or I can’t even send streaks or snaps when I’ve got full bars of internet. There hasn’t been a time when I can use Snapchat without it glitching out or now allowing me send snaps or chats. Personally Snapchat isn’t my social Media way to go because it’s so bad that I’ve deleted it and then gotten it back to try again and see if it works but no it doesn’t. Snapchat is getting old and it’s not going to be in interest anymore. So I suggest when the new update comes out it can allow you to send snaps and chats without internet and can fix all glitches and bugs to prevent people from not using the app or liking Snapchat..Version:

We need this one improvementSnapchat, you know how you added the group chat system a while back? There needs to be one change to it. We should have the ability to remove someone from a group. Here’s why: Okay, so, I decided that I wanted to make a group chat with my friends and use it to share stories as a way to get closer. I made the mistake of inviting one friend, however, as she would make the most ridiculous and inconvenient calls in the middle of the night. Not only that, but, she wasn’t using the system of MY chat as I intended. She abuses my group chat as she posts multiple pictures, despite me asking her to stop. That friend later says I yelled at her, then creates drama for everyone and keeps us all up in the middle of the night. That girl later posts something I call very disturbing, and the sad things are, for one, I couldn’t delete it, and the fact people were literally online, on my group chat, and saw that. Now what are they gonna think of me? I’ve had enough of it to the point I left the group chat. I got fed up, ok? Snapchat, PLEASE make this change right now, and I’ll give you a five star rating. Thanks for your time in reading this (if you did so already)..Version:

Permanent LocksI love the app and in my opinion it’s better than tik tok but there is something crucial about this app. Everybody loves Snapchat and likes to make jokes but the lock system is so messed up it’s attacking it’s self. The main way to meet strangers is through “Quick Add” but if you use it to many times your account gets locked then told it’s because of spam. I had an account that I had the idea to get as many friends as I could on Snapchat but it was struck down by Snapchat for as you guessed it, spam. So I kept unlocking my account thinking it was just a fluke happening a lot to me but the last time I did it they locked up my account and threw away the key. I met so many good people on Snapchat and now I have to start over on a clean slate just because of “spam” which I didn’t even do. And their excuse for it is “ we’re sorry that some accounts get locked “. What the heck kind of excuse is that for getting everything ripped away from you. As much as I love the app the thing that kills me is it locks up innocent accounts and let’s the spammers go away scot free. I really need you to fix this because while the auto lock attacks the innocent the spammers actually get away and bypass it. All I’m asking is you give me my account back and fix the system because it is really messed up. That’s all I have to say..Version:

Stories glitchingI keep seeing the same stories over and over and it’s getting very annoying. I’d like this bug to be fixed..Version:

Please fix this bugSome of my videos wont send through my story. Some videos would tell me to retry and some are successful. I also cannot view my own story most of the time. I also cannot send direct videos or photos to my friends on snap. Please fix this problem asap because its very unpleasant. Snapchat is the only social media i use and i dont want to move on to Instagram. UPDATE: is anything being done about this error? Its been a while now and its still very bad. 🙁.Version:

Good but still has a massive bugI have used Snapchat for a long time and have loved it. When it works it is by far my favourite social media app. But for the past few updates it keeps freezing when I watch a video sent by someone. It just freezes then lags as I close the video. Despite shutting down the app it won’t let me open the video as it will freeze after around 5 seconds. The only way I have gotten around it is a) by individually opening each video which now is not working for me as they constantly load (it’s not my wifi as I am still able to send lots of videos easily) or b) by logging out then in again. However this is very inconvenient and annoying as it then precedes to delete most of the videos sent after a day or more so I am only left with ones from normally around 10 hours. It is extremely irritating as videos sent from people are just deleted and it appears that they were never sent when they were. Despite all these updates they have not addressed it. This has been going on for around 7 months for me and is still going on. Please fix it !!.Version:

Bring back the old layoutAbsolutely hate the new layout had to delete Snapchat 5 times!!!!!!! cause none of my snaps were there and they kept coming back on the old one but when I swapped up to shut the app down GUESS WHAT the new layout came back and I lost all my chats AGAIN I am honestly thinking of deleting Snapchat I don’t get snaps from my friends with this new update and I can’t get anything back I’ve tried, bring back the old layout and I’ll actually like Snapchat again and ILL HAVE MY SNAPS BACK HOPEFULLY!!.Version:

KaylieI’ll chat highest permanently locked Snapchat account along with thousands of others who have done nothing wrong I have not broken any of the guidelinesThis is why I am reading this app one star and I am deciding to delete Snapchat for good because on my last snapchat I had lots of memories that I will never be able to recover because of your bugs and errors in this appI have lost all my friends Snapchat and new friends that I have made on Snapchat and for no reason I did nothing I do not break the guidelines I did not do anything sketchy the only thing I did was not verify my email and add too many people on quick add that’s all I did so I do not know why that my account was permanently blocked and I am very mad about this this is not only happened to me but you thousands of other people so me and thousands of other people have lost good memories and videos Friends made over the years because you guys decided to permanently Lock our accounts for no reason whatsoever all I want is my old account back with all my memories and friends on there which has been wrongly taken away from me/locked again me and the thousands of other people who have beer wrong like this did nothing wrong we did not break any guidelines basically I just want my account back if there’s anyway you could help me out please text me DM me something I wanna do something contact me #unlockMyAccount #unlock my snap.Version:

Snapchat is brokenEvery time I open the app it just kicks me out straight away, I thought well that’s weird so I deleted the app, downloaded it again and I logged it. After I logged in it seemed to be fine but then after 5 minutes of using the app it kicks me out again, I started to get really frustrated because I had to keep deleting and downloading the app again. I restarted my iPhone, that didn’t work either… I restarted all of my settings in my iPhone, that didn’t work… nothing has worked and I’m getting really irritated with the app, I have never had this issue before but all of a sudden it doesn’t let me go into the app unless I delete it and re-download it and then when I do that I can only use it for 5 minutes. Someone please reply and read this because I am really angry and irritated with this app and I can’t fix it..Version:

Not workingI rated your app one star because ever since the recent “bug fix” update, I can’t load my snaps, tap on settings, or go to my stories. Today my snap page says that I don’t have any snaps and I have to delete and reinstall Snapchat every time I want to send streaks! It is really annoying and I need you to fix it really soon..Version:

AhhhhhMy problem started around a month ago. At first when I went into the app all my buttons stopped working and the flip camera switch disappeared. Couldn’t go to profile either. Now after countless times of deleting the app and re adding it I’m over it. I also completely deleted my account and made a new one a few days ago, thinking that would help. 🤦🏼‍♀️ Every time I would go into the app after re-adding it all the buttons would work, but the moment I exit the app and go back into it no buttons would work. I would have to swipe left to see my friends from the camera screen and the other way to see friends stories. Now (20th of October) after deleting it and re adding it No buttons work! And someone sent me a snap but it doesn’t show it. I can’t even update Snapchat, because it won’t give me the update option in apple store. I use Snapchat on my IPod touch. 12.4.2 version. I don’t know if it’s my iPod or Snapchat. But other people on their phones can use it..Version:

Please update to work with iPhone XS MaxPictures are coming out zoomed in and very low quality!!:(!! please please fix this!!!!.Version:

New Update LayoutI think almost everyone can agree that there’s no need for people to know if a picture was from your camera roll or not. It’s bulky and ruins some pictures or videos made for aesthetics or well any reason in general..Version:

EssentialThis app is it essential that I believe everyone should have downloaded on their phone some people say that this app is dangerous really they are just using it the wrong way if you open your eyes to Snapchat it’s just a harmless way to discover new people and text your friends and get closer to them... What I will say though is that the new Snapchat games just don’t work for me I’ve been on other peoples phones where they have worked in an instant for mine I know the situation is pretty ridiculous but it gets stuck on a 50% all the time and it’s really frustrating when my friends are playing games and I can’t join please fix this issue if you can It would be really appreciated... Other than that I really enjoy playing with the Snapchat filters especially the new ones where it turns you into a boy or a girl it’s really fun and it’s really open my eyes to new ways of texting people thank you so much Snapchat for creating such a masterpiece 👌.Version:

IPhone XRPlease Snapchat it would be pretty ideal if you released a fix to the iPhone xr and other iPhones that have issues with the camera on the Snapchat app honestly it’s ridiculous that it’s been a year or 2 since these phones were released and there is no fix or solution to this problem absolutely ridiculous Shame on you Snapchat.Version:

Freezes my phoneI have an iPhone on the latest iOS update, but my phone overheats when I use Snapchat, and freezes for 2 minutes each time. So because of this app I have to buy a new phone. I’ve got my battery replaced screen replaced to see if that would fix it, but no. I’ve tried making a new account and that didn’t work, I even deleted the app to see if it would work, still it keeps freezing my phone, which then shuts down..Version:

Disappointed but not Surprised.Snapchat has been my go to app for contacting friends and saving photos to my memories to go through later on. However, I’m getting sick of the lag. I was reluctant to get the latest update as everyone keeps moaning about it but today the lag has been tremendous causing my phone to heat up and the app to freeze. I caved and got the update. Nothing’s changed though, still having the same issues. Can’t say I’m surprised. I love to use the GIFs but they take 400 years to load and most of the time, disappear somehow once clicking on the sticker selection. Also, when taking vids, I’m getting annoyed with glitch in between 10 second clips. I film singing vids and it just makes them sound stupid. What is the point in these 10 second clip rules? Why can’t it all just been filmed as one? So pointless. Stop updating the app with irrelevancy and sort out the lag overall, especially when it comes to GIFs, and video glitching please and thanks..Version:

CHANGE IT PLEASEThe new update is HORRIBLEEE, it won’t let me half swipe to see msgs like idk what you guys were thinking when you were making that change and whenever I wanna msg someone I’d usually jus slide to msg them but nooooo you guys had to put the stupid map there😡in conclusion I think you should change it back cuz I’m sure I’m the only one who hates this update😑..Version:

To many issuesI’ve used snap for a few years and have never had as bad issues before. It constantly lags when I first open it, and chats wont show up constantly, and it often says I left someone on opened but I had sent a message back to them, it’s getting really annoying having to apologize to my friends for the stupidest stuff, like maybe fix your bugs and issues before trying to copy tiktok. I personally do not use tiktok because of how toxic the community is, and now I keep seeing everything copy that god for saken app, Instagram has done the same thing. Literally everything on the snap reels or whatever is just stuff shared from tiktok. And don’t get me started in the ads on the stories, I get when you’re looking through friends stories, you can just skip those, but the stories from anything else is HORRIBLE. Every 5 seconds there’s a 5 second ad! The stories aren’t even worth looking at anymore because of how many ads are in them! Snapchat has honestly just become terrible, I only use it anymore because I talk to so many people on it, and I don’t wanna lose my streaks. If you are thinking about getting this app, don’t. It’s not worth it..Version:

White bar and won’t loadI have to uninstall and reinstall the app at least once a day as a white bar appears on the top of the app and nothing loads until I uninstall and reinstall it, this app is the only way I can talk to my missus so this is frustrating the hell out of me, it annoys me even more with the fact that you guys did “bug fixes” in the latest update, this has been happening for at least 2 updates now..Version:

Snapchat QualitySo ever since the dawn of time, i have used snapchat always. And have had multiple phones, and always used the app on every phone i had. Why? because i like it, like speaking to people from around the world. But what’s started to bug me, is that phones are upgrading massively 4k cameras etc etc, but you’re behind! You’re being like tiktok massively downscaling the videos for your sake. And it’s why over the years people are generally getting annoyed with it, because the majority have iphones above 6 and they all have amazing cameras but you’re just not allowing them to have that potential of showing it off! My only suggestion is that you give us users the option(s) Low 720p Standard 1080p High 4K allow us to select what we want, i would rather have that and wait bit longer for them to send rather than 720p blurry videos its embarrassing!.Version:

Crashing and updatesPersonally i love the app. i’ve been using since 2015 and they’re have been some changes both good and bad. i think we all remember the end of 2019 when there were rumors of the app shutting down. well that was the start of the end for mine and most of my friends/families snapchats. the update that changes the bottom of the layout within the app i still haven’t been able to download while my friends had it last year? anyways that’s not really a big deal because they all said it crashes their snap almost every day and messes with their stories. and recently, even up to today, snapchat has been sending snaps to the wrong people or sometimes sending one without even being on the app. it causes a little panic attack because you have to think “WHAT DID I JUST SEND THEM?!” and i fully understand that there are plenty of new accounts being made everyday slowing down the app but there are other apps with WAY more people that are carrying fine. i would just like to the snapchat excel like it once did before any of the new layout change updates or changes to colors. However one of the apps best changes was bitmoji. they really changed the way people view the app and make it a lot easier!.Version:

June update 2020Hi snapchat, i don’t think the new update is necessary and i have heard multiple complaints about it, as i believe majority likes the old update better. The bar down the bottom is annoying because u can’t use your full screen to take pictures as it has been limited for phones user the X model even though for the old update the text couldn’t be below what they could see which i don’t see an issue with. i can no longer slide into the chats to reply to multiple snaps individually and it is hard to open them all and remember everything to reply to at once if that makes sense. i delete the app to get the old update back but the second i refresh or click off the app it turns back to the new update and it’s quite frustrating. it looks neater and more presentable the other way, please change it back, i believe you’re losing business over it..Version:

New Update April 18th 2020Hey Snapchat, If you are reading this you have recently updated the app and with this update you have taken away some of the features I love about the app. Bringing in the bottom bar, I don’t think we need a bar telling us where everything is because I love using to the swipe and after this it has become super hard for me to swipe. Removing swipe to chat, with this one I don’t want to tap on the person I want to sent or chat to, I really like to swipe onto the person and so do many others. Not having to swipe up for location, I mean this one isn’t so bad but it is annoying because I don’t like to tap onto the other icons and since now you have to tap onto the location instead of swiping up it has become really annoying. So Snapchat could you please change it back but fix all of the problems because there has been many glitches on the app that we have all noticed. Thank you so much..Version:

NEW FEATURES!!Since I’ve been using this app for a couple years now, I’d like to suggest I few feature for the future. When I screenshot, delete or screen record I don’t want it to show on the person I’m talking with because I don’t want to have that awkward conversation and also it’s just easier for everyone and can you allow us to save a filter we like so we don’t have to go fishing for it when it goes also and I say this for everyone LET US CHANGE OUR USERNAMES some of us hav had Snapchat for a long time and at least for me I’ve had some pretty embarrassing usernames in the past to the fact that I’ve deleted and made new accounts so just for the sake of that please do that. That’s all hope you act on these suggestions thanks!.Version:

The new update sucksI’m sorry but this new update is absolutely terrible. I miss the old Snapchat where everything was easy. I’m not a fan of the bar on the bottom and how you can no longer swipe down to see the map. Everything it’s cluttered and doesn’t look organized. Just being honest, sorry. I want old Snapchat back.Version:

Many things that could improveThe new snap update is horrible. i hate how you can’t swipe down to see the map. also with ios 14, my pictures are lighter and worse quality. why can’t you just keep it the same for once. i have been using snapchat for years and there are a couple things that i honestly would love to see and thought i would have already seen. first and foremost, DARK MODE. it is so annoying when all my other apps have a dark mode but then i go to snapchat and it is bright white. i also think it would be a good feature to have it where you can select all your steaks so you don’t i have to individually choose each one. it would also be nice to have more freedom of who is on my best friend list. more of the people i want to talk to and less of who snaps back quickest. i also think there should be an emoji for when you are someone’s number on best friend but they are not yours. it would also be nice to be able to see a history of the filters i have used. i know there is favoriting now, but before that, there are filters i can’t find now. another thing is being able to have more people pinned, and you could hide them in a folder then open the folder on top so that it doesn’t take up the whole screen. it would also be nice when you are replying to a bulk amount of people that there was a select all button. just a few things i would change..Version:

I WAS HACKED!!!I’ve used snapchat for many years as one of my go to apps however recently I was hacked alongside many many other people through Snapchat!!! They get as far as even managing to get to your Apple ID and all other socials and personal info! They even manage to send fake emails pretending to be Team Snap! I’ve contacted Snapchat Support through their online form many times but have got no response! I’ve messaged and tweeted them through Twitter and just keep receiving automated useless responses! This is a serious matter as it’s a chain reaction and keeps happening through each account hacked!!! My personal stuff are being exposed all because there’s not a single HUMAN that runs this app that can guide me! Soooo many people are complaining of the same thing and it’s ridiculous for such a well known application to be this unprofessional and careless about its users!!!!!! So so so so disappointed, and my anxiety is at its all time high with all the stress of this I’ve been dealing with for the past two days! SOMETHING NEEDS TO BE DONE. PLEASE..Version:

Glitch or update?None of my friends stories are expiring from days ago even what’s going on? Anyone else?.Version:

Please fix this 🤦🏽‍♀️Snapchat ! what have you done in your recent update?, it’s horrible I don’t need a bar with the icons on the bottom to see where stuff are first of all. you’ve remove some of my favourite features as well I am so used swiping and you just remove it, like it made my phone glitch so many times because I keep swiping instead on tipping please bring it back, I’d also like to acknowledge the multi-snaps feature I loved that feature and you removed it as well it really helped me so I can rant to my friend and having fun with it. Change can be nice sometimes but not that kinda change Snapchat was amazing the way it was before so please bring the features back I really hope you acknowledge all of the problems to make your app great again x.Version:

I’m getting locked out of my accounts!!Snapchat is not letting me log on to my account and I haven’t done anything wrong today says I have been temporarily logged out and there’s nothing I can do, I made a new account but it just locked me out of that one as well this has happened a number of times since July this year! I’ve had Snapchat for many years and recently locked me out on July 12th and I couldnt make a new account until later that night then about a month later I got locked out again so made a new account and now 2months later I’ve been locked out of yet another account for no reason I’m beyond over this as I can log onto my original account on other devices just not mine- iPhone 8 plus. I also know of a few others that this has happened too please please fix this!!.Version:

STORY ORGANIZATION RUINED!Snapchat update ruined my story organization! Ok so a thing that I really like to do is save my stories to my memories (like everyone else) and I save every. Single. Story. And I have Snapchat automatically save my stories for me but I also manually save them because Snapchat doesn’t save stuff that you posted from your camera roll so I wanna make sure I have everything there. So I’ll have like 2 or 3 stories in my memories that are similar but not all the same. So I just combine all of them and they would organize themselves by post date and I can get rid of the duplicates and have it be a nice, organized story just like how I posted them. But now, I don’t know what happened, but I think an update ruined how my stories organize. Whenever I combine my stories so that I can organize it, they won’t organize themselves by post date anymore. They just add to the end so the memory is now all wonky and out of place and I’m very disappointed. I wanna be able to add stuff to my snap memories so whenever I look back at them, I can relive the whole day of when I posted those again. Please fix this Snapchat. It was completely fine before! At least make it to where you can individually move a snap to wherever in the memory you want it. What’s the point of adding things to a snap story memory if you aren’t able to put it wherever in the story you want it in so that the story is organized by when they were posted??.Version:

UsernamePlease let us change our usernames, we weren’t thinking straight in grade 6.Version:

Annoying bugHey guys, I love Snapchat I use it everyday all the time but recently I’ve stumbled upon this bug that won’t load my stories or when I click memories nothing happens and when you look at your story and you had put something on there prior it shows it’s not there it’s annoying so only temporary fix I have found is delete and re down load please look into this as it’s very annoying - iPhone 8.Version:

SNAP BROKE MY CAMERAI was on snap and randomly it stopped working, which is per usual. I closed the app and went back on, but this time my camera was black and wouldn’t turn on. I went to my normal camera app and it was the same thing. It’s been over a day now and my camera is STILL broken. I tried resetting my phone, I deleted and redownloaded the app, I have tried everything. Now, this could be an issue with my iphone. HOWEVER, my friend with a Google Pixel had the SAME thing happened to him after he used snap! His camera broke and everything, which makes me think that snap is causing a glitch in my software. PLEASE do something to stop this, it’s very inconvenient and I might have to get a new phone if it doesn’t fix on it’s own. Snap has a lot of features that are completely useless. The games? Little icons that show up on certain locations on the map? Stories you can subscribe to? Endless amounts of filters? It’s too much for one app that is already based around sending pictures. Some of the features added do not enhance the experience of snap and instead causes more technical issues since so many features are running. Important features should be a priority and if it is causing technicals issues then FIX it or get RID of it. I am FED UP with the constant amount of issues this app has..Version:

Literally ew.Can you please get rid of the newest update. It makes the app look cluttered and gross. I’m considering deleting it because of the headache it’s giving me. I feel bad for whoever designed it because it wasn’t good..Version:

New updates affecting accountsI have 2 Snapchat accounts. My personal one and one I share with someone else. So I go back and forth between them often because they’re used for different things and have different friends etc. after the newest updates about a week or 2 ago, my personal and the other accounts look like they merged. But they haven’t. It’s confusing. Now on my personal account it shows I have friends from the other accounts list but I know for a fact my personal doesn’t have those people as friends. But also when I look at their profiles it has the blue check indicated they’re added to me but on their snapscore it just says loading instead of their number score. And vise versa on the other account. So while they’re on my friends lise they aren’t actually friends with me which is confusing. Same with blocked list. People I have blocked on my account but not on the other ARE blocked on the 2nd one too and still vise versa. This is extremely frustrating because I have the accounts separate for a reason so for them to be together is irritating. The solution is deleting Snapchat and redownloading and it’s fixed BUT the moment I sign out of one and sign in to the other again, they’re merged again. I don’t want to have to keep deleting Snapchat every time I log out of one and go into the other.Version:

Where are the little video voice notes gone?Before the recent update I would have chosen 5 stars but here's the reason why this time I didn't, on the old snapchat things were easier to use, for 1 everything was layed out in a better position and was easier to use for many generations but now I struggle to use it as so do many of my friends between the age ranges of (16-22). The main reason I am writing this and I know most of the people I talk to on your app agree with me, before this update occurred you would be able to send voice notes that recorded your face now, I'm not sure if they have been taken away or they're still there but I feel like me and my friends have tried everything to try and send one as these are the main way we talk to one another especially in our snapchat groups. I think snapchat should definitely bring these back and shift everything around a little bit to make things easier rather than harder. Other than this snapchat is a great way of communicating, having fun with friends and saving a load of memories that can go back years..Version:

Iphone xrCamera quality is awful on this iphone. super frustrating, please update.Version:

You need to fix this issue ASAP SNAPCHAT🤧This app is a good app I’ve had this for years but ever since the updates come around it’s been so long and jarring and I tried everything and it’s irritating cuz I need to contact my friends as we communicate thru snap ofc, and I try to type and it keeps crashing on my phone and ik my phone isn’t a problem I mean I have an iPhone 6 but it has never happened on this phone I try on my iPad however and it works so I’m not sure what that is all about pls fix it because my iPad doesn’t have the updated version but my phone does and the updated version crashes my phone and goes black and back to my home screen and I try to go back and it does the same thing again and again pls fix this or u will end up losing customers if u can’t even fix this pls ASAP because I need to send streaks and stuff 🤦‍♀️.Version:

Deleting saved messagesHi there Snapchat. I would like to say that I really enjoy using Snapchat very much and think everything is going really good, but I have one issue. My one issue on Snapchat is when someone saves your message and you can’t delete your message that u sent that person they can only delete it. If you could in the next update for Snapchat please change the way that if you send someone a message and they save it and you don’t want to see the message on the chat then the person who sent it can always delete it instead of the other person deleting the message. Kind regards Dani.Version:

Snap review igI’m always on snap chat but lately for about the past month I have had to make new snap chats because I have been locked out permanently because of sum third party apps that I have and ion even know that it’s talking about all I have is snap and games and why should it have anything to do wit other apps on my phone Snapchat use to be really good but now I’m not sure and not really liking Snapchat.Version:

Newest update brokenMost of the buttons stop working, the app crashes a lot more and I can’t turn on flash, I have to swipe to change pages, I can’t view my profile, story’s and subscriptions don’t work, and it doesn’t tell me if I have a snap in the bottom, oh and it doesn’t say ppl open my snaps or chats they will just start typing, PLS FIX!!!!!! It only fixes it self over a period of time but it’s still annoying, and it breaks every time it crashes, for your information, I’m using an iPod touch and none of my friends have complained about this problem so it might be a problem with the iPod touch.Version:

New updatePlease get rid of the new update. Ever since it came out there have been so many problems with snapchat. Example: can’t log back in, can’t send snaps, snapchat keeps crashing. Also sometimes when you’re trying to scroll down it goes onto snap maps. It also doesn’t look very nice. Please just bring back the old snapchat..Version:

Account termination for no reasonSnapchat has gotten on my nerves lately. Finished work to find out that my Snapchat account got terminated for no reason. I had never violated their terms of services. And they have the power to do such a cruel thing to someone who is innocent. Now I have lost precious memories, Snapchat streaks that has been going on for 3+ years, all my Snapchat friends. In my opinion Snapchat uses their power in the wrong way and I wouldn’t download it. It really upset my day..Version:

Absolutely annoyed and upset.I am very annoyed because Snapchat broke it was not letting me open snaps nothing was loading and it was glitching ! So I decided to DELETE the app and download it again and once I did that I tried logging in again and it said SUSPICIOUS LOGIN, if it’s my pass and my user why would it be SUSPICIOUS. I also made the account when I was young so the email was random and I didn’t know until NOW, my snap score was at 100,000+ NOW I HAVE TO RESTART ?! I am absolutely annoyed with this and can you guys change this suspicious login thing please, it hurts me that I have to make a whole new account and LOSE all the people I was FOLLOWING. my streaks EVERYTHING. Snapchat I hope you take the time out of your day just to change that please ! I will wait until you guys reply to this before I make a new account but please your not helping anyone by doing that. Your just taking more people away, so may you PLEASE change it. I’m asking kindly and nicely. 🥺 Kind regards, Anonymous1223.Version:

Terrible updateI dont know why snapchat added the new black navigation bar it’s honestly terrible please remove it.Version:

SorryI use to love using Snapchat, but now I don’t like it as much! The most recent update is terrible, the app now seems to not function properly! I can not save many things on chats, it’s takes so long to load😠 I can not answer any calls from anyone on Snapchat or FaceTime! I’ve deleted the app and then installed it again but the problem is still there! I’ve refreshed it and nothing😓 I don’t know what to do from here😔 it seems to me that there is still a bug in the app😩😩.Version:

Camera sucksI got a new iPhone XR and the front camera is supper zoomed in on the front camera. I called apple thinking it had something to do with my phone but it’s just the app. Fix this..Version:

DisappointedI have been using Snapchat since about 2014. I haven’t had an issue until a day ago when my account was “temporarily locked”. When I received the email, I carefully read the reasons why my account could be locked. I do not, nor have I ever had a third party app installed on my phone. I also have not violated any community guidelines. My email and phone number have been verified for a while now. There was absolutely no information on how long this lock was supposed to last in the email. I also attempted to unlock my account through the link provided in the email, however it said it was unable to process my request. So how am I supposed to unlock my account? I have tried various forms of communication to try and get this issue resolved, with absolutely no help except repeated information on why my account could be locked (even though I stated none of the reasons are true) and sending the unlock link, which again, still doesn’t work. The lack of service and support provided by Snapchat is so very frustrating. And it’s not just me. Twitter and these reviews are flooded with people disappointed in their experience with your so called “support”. Please do better. It’s embarrassing for your company that so many people have reached out and yet nothing has changed..Version:

Went from 100 to 0 real quickBefore this new update, i loved snapchat!! however, the new update has given the app a different layout and it is ~icky~. the black bar at the bottom is unappealing and it is just a big step backwards from what is was before. the worst thing about it???! you can’t swipe on conversations. this means you can’t get a glimpse on the chat before actually entering it and letting the other person / people know you have read the message. this is VERY INFURIATING. for people on both sides!! trying to formulate a response without leaving them on read? can’t do that anymore! it is a basic snapchat right that has been snatched away from us. it honestly just makes the desirability of the app DROP. I can do everything else on that i could on snapchat on other platforms. it’s very disheartening to have this change!! please fix this!! :((((.Version:

My difficult 30 minutesYes hello I’ll get straight to the point. I was on Snapchat chilling as you do and you know where you can read those news stories in Snapchat? Yeah well don’t. I was looking through news stories when something took my attention so I went to look at it. I started reading and I reached the point we’re I wanted to finish my read but I was halted. Why? Because of the terrible system Snapchat uses to display their news stories. Constant pop up ads and slow connections gave me constant frustration. Not only that but it had those multiple part stories that you have to constantly click next to read a bit more of the story and that combined with the slow connection and the ads popping up IN FRONT of the click next button gave me an immeasurable amount of anger and frustration. Honestly I wanted to end my life. That is why I’m writing this to whittle down my anger and to warn other of the danger. Snapchat is 4 stars and everything but this is my slice of hell. Whoever made this system needs to be canned now. Anyways hope I have warned enough now. Bye..Version:

Great app but needs improvementOk so I have been using Snapchat for a while now. It’s a great app I use it to keep in touch with my friends and post random stuff. But lately, snapchats been bugging out. So here’s my problem: I viewed my friends story nothing unusual, then it slid to the next persons story and so on and so fourth. Then a couple hours later I go back to Snapchat and it says I haven’t viewed their story yet. I was a little confused but viewed there story again anyway. I could see that they posted something new because I saw it on the little circle thing next to their name😂. But when I viewed the story I saw the exact same story I already viewed. This happened with four different people. I thought it was my phone even though it’s brand new. So I deleted Snapchat, logged back in, and the same thing happened. I did that numerous times before I just gave up and decided to write a review. (also another issue was I viewed one persons story then the next then the next but after that one as I was tapping for the next persons story it kept showing me that same persons story when there were still more to view?) I really hope you take the time to read my review and fix this little issue.😊.Version:

Too many issuesI have had Snapchat since 2016. My snap has gone through many updates over the past few years. However, for some reason my snap has been so laggy that I am considering deleting the app. I don’t have the latest update and I have not yet received the notification to update my current snap. It has never acted this way before and it is very weird, annoying and inconvenient. I have spoken to my friends and they also seem to be experiencing the same issues I am facing with my Snapchat. I have logged out of my account multiple times, only to log back in and for the cycle to be repeated. I have also deleted the app as a whole multiple times and there’s seems to be no improvement whatsoever. Please let me know of any possible solutions ASAP!.Version:

FIX THE APP!!!I’ve had this app for the LONGEST time! but recently i have been having a HUGE problem. about 4-5 days ago my snapchat would not let me save any pictures because “i didn’t have enough storage”. i checked my storage and i definitely had enough. every time i tried to watch a story it would glitch to another one and wouldn’t even let me watch that one. everything took forever to send and my notifications for me receiving something came in later than they were supposed to ! so i tried to update it , that didn’t work. then i tried to log out so i could log back in to see if that would fix it. now it won’t even let me back in. it shows me in the camera but then it throws me out. some people i know have been dealing with this same problem as well. i’ve had someone else logging into my snap so they could send my streaks. i log into it every now and then off of someone else’s phone so that i can see what’s going on and watch people’s stories. i can’t delete apps on my phone because of a password my dad set and then forgot so there’s no way i can uninstall and then reinstall the app. snapchat i love you but fix yourself!!! please do it soon , all of my pictures and memories are on there , and that’s the only way i really talk to my friends..Version:


Help.I used Snapchat everyday. it’s incredible and I love how fast it is, I love the way the app works and functions it’s fantastic. so 5 stars for that. Until last night, I open my memories and EVERYTHING ALL my memories from the past two years (the most important years) have disappeared. I saved everything on there, all of my memories my life. All the places I’ve been, the people I’ve met, the fun, all of it Gone. Up until September 2017 when I didn’t use memories for important stuff. PLEASE. Is there ANYWAY to get all my memories back. I’m furious and extremely upset. My whole life was on there..Version:

Snapchat issuesSnapchat is a good app. Many people have good reviews on it. But lately I’m having trouble with it. This last month I have gone onto Snapchat and my snaps keep saying tap to load even though I’ve tapped several times. Sometimes snaps won’t come through unless I double snap them. And I tried deleting the app and getting it again but now it is taking a very long time to download again. What do I do. I’ve tried updating my phone and I’ve also tried updating the app. I’ve tried logging out and back in again. And most of the time. The app just crashes. If anyone sees this please let me know what I could do. To help me get snapchat back to normal!!.Version:

Fix the camera qualityIOS 14 update sucks and ruined camera quality on sc.It looks normal until you take the pic it turns light and not as clear as it was. Fix it or I’m just going to use IG!!!.Version:

Going good to bad.I’ve had snapchat for for years not, using it almost every day. I’m now considering deleting. Why do you insist of fiddling with it. Just going from bad to worse with updates. Really annoying. If something’s good leave it! If your bored and running g out of things to do for the app. Go and stick your head in the oven. I usually send snaps to my family back home as one story, so it nice to update them on my recent activities. Now I have to send her individual 5second clips. You are going backwards..Version:

UnreliableSnapchat is my main form of communication and has been for years now. About 9 months ago my snapchat camera wasn’t working, i tried everything to make it work. I decided to delete it and re-download it. When i was logging in it kept saying my accounts been temporarily locked- this went on for weeks. i emailed snapchat so many times and nothing was ever done to help me. i had not gone against any of the guidelines! i gave up and made a new snapchat, i logged out of it to attempt logging into my old one which didn’t work. i was so upset because all my memories from 3 years were on it, so i logged back into the new one and i was now locked out of that one too!!!!. i made a new one and i’ve had it for a months now. Yesterday it started crashing too! i can not open videos from people, not click on stories and not click on photos sent in the chat. I’m so upset that i have to feel constantly worried about my snapchat. I really recommend saving all your photos and videos if you don’t!.Version:

Love but needs fixingI LOVE Snapchat and I’ve had snapchat since 2013 because it’s such a good way to meet new people and stay in touch. It’s my most used app and I enjoy snapchatting people all day long. But recently I’ve been kind of fed up with the bugs. Like when I get a notification from Snapchat, sometimes it’ll just disappear off my lock screen. Also when I open the app after I got a notification, the Snapchat will not appear. The most annoying bug is when the Snapchat says, “Tap to Load” but when I tap it won’t load and I’ll never see the Snapchat. I’ve looked up how people have fixed these bugs in the past and I’ve tried everything. I’ve tried restarting my phone, deleting the app and download it again, I've logged in on another phone, I’ve cleared the conversation, and I’ve cleared my cache but nothing seems to work. Another thing, it is very hard to reach Snapchat. I had to really work to find how to reach them and tell them about their bug and I feel like it needs to be a little easier. Again, I love snapchat and as a teenager it is perfect for my generation to keep up with each other but I am really disappointed in all the bugs recently. Thanks!!.Version:

It’s decent.I use this app just as much as everyone else, if that’s a good enough description. it’s pretty good and i don’t have many big issues, and if i do they get fixed pretty fast, however i do have some gripes about the lens features: 1. LET US DELETE THE SNAPCHAT-GIVEN LENSES FROM OUR LENS CAROUSEL, PLEASE. they’re never good and i don’t like them! make it a toggle option in settings or something! i’m sick of scrolling through them because i’m wondering where the heck kumar w/ grain disappeared to! speaking of.. 2. i shouldn’t have to send a snap to someone to save a creator-made lens to my carousel. it’s annoying! maybe i’m just missing it, but is there a way to just permanently save lenses to your carousel even if you’d don’t use them all the time? 3. what’s the deal with only 2 people being able to use like.. 90% of the filters? and in addition, why do they not recognize faces in landscape? i have more than 2 friends! i HATE turning my phone horizontally slower than the earth’s rotation to get the filter on my friends and i. i gave 3/5 stars because other than those pretty minor issues, the app works well, but those minor issues bother me personally enough to rate it quite poorly :/.Version:

Highly requested update idea??Snapchat is one of my favourite apps, always use it to get in touch with friends and family however many people have made a snap account such a long time ago that now they have decided to want to close their old account and open a new one; for example myself at the moment. The problem is, all the memories (photos and videos) cannot be transferred between an old and new snap. This means that people end up not using the app as much in the future because they know that if they want to open a new account later on, that they will be unable to transfer their memories. If an update can come to the app where you can transfer your memories between an old and new snap; that would be amazing and it would benefit both your customers; who would not need to feel any hassle when transferring their data across accounts, and for yourselves as a business, as you would be retaining your customers. Apart from that, the app is perfect..Version:

Poor customer serviceI’ll admit I used to love snapchat when I first got it several years ago however now not so much. Firstly since around September I have been unable to view my snap maps and each time I try the whole app crashes for I don’t no what reason. And so I messaged snapchat support to help with this issue when it first occurred and here I am in April still haven’t got any help. I’ve messaged on several occasions and each I have got a automated response that is no help and to look out for further emails. No emails have been sent further and I’ve had zero help on this issue and it’s very frustrating as I use snapchat everyday. Also the new updates are getting worse as time goes on it needs to go back to simpler lay outs, and ino I’m not the only one who thinks this. But yes the main issue is poor customer support so I don’t think I’d recommend this app to others to be honest. As a loyal customer for at least several years I would of liked to have been given a lot more help and support from the snapchat team..Version:

Locking my AppAppalled by snapchats developers, first locked my account for no reason, my account activity can be checked there was no breaching of the terms and conditions. When i tried contacting them I received no response. My account was locked for 7 hours once it opened and I tried signing in it locked again for another 7 hours. I can only log into snapchat on another device not on my own because they may have blocked my app but for no reason. Snapchat support did not help at all. Not only that, whoever tries logging into their snap on my phone their account also gets locked which shows it’s nothing to do with breaching any terms. Any account that is used on my device gets locked. However all the accounts work perfectly on different phones, I have contacted Apple they have gone through all procedures to check whether it was a problem from their side, it was not and snapchat have not done anything to fix this..Version:

IPHONE XS MAX AND IPHONE XR FRONT CAMERA PROBLEMI bought a new iPhone XS Max recently and I would expect for how much I bought it for I would get amazing photo quality BUT NOT ON SNAPCHAT !!!!!!!!! The front camera is the worst for taking photos it’s all blurry, zoomed in and it drains all the colour from your face and skin (makes you look sick and horrible) please note that this is in any lighting and it’s mostly worse for night time photos in my room, I hope an update can fix this problem and it’s not just my phone 😭 even the iPhone 6 takes better photos on there than this 😡😡 please fix it for bigger phone models.Version:

Not compatible with iPhone XRSeriously considering deleting the app because it is nearly useless on the iPhone XR. Photos are way to zoomed in and poor quality. Please fix this..Version:

Black ScreenYou JUST updated the app after a whole day of the black screen issue, but the issue is still here, and I also can’t tap the icons on the bottom to transition from my snaps to my stories. Is this happening because of my device? Either way, please fix it because the update did not do anything. I’m also losing my streaks because of this issue, so when you eventually update this app again, please bring back the streaks that I supposedly “lost” just because of this ongoing issue. I also cannot reply to friends’ snaps with a snap of my own, because of the black screen issue. I can take the photo, but it only shows up after the photo is taken. Think of it like a Polaroid picture, where you have to wait for the image to show up after taking the photo. That is exactly what’s going on in general with the camera, but at least the photo immediately shows up after snapping your photo. Lastly, my friends’ Snapchat stories are starting to repeat themselves again, even when I have already viewed them. That needs to be taken care of, because that issue lasted AWHILE last time. I would also be open to share some newer ideas for the app; but for now these are the issues that I’m going to report on. Thank you..Version:

Doesn’t let me take picturesAlthough I like the idea of the app, for the past two weeks I haven’t been able to take any pictures or open the settings without deleting my app and opening it again, and I mean I have to do that every single time I want to take a picture, which is quite a chore if you ask me because I take a vast amount of pictures, but now I’ve had to limit that to around twice a day, for streaks and to send a picture to my friend, but anyway it’s still not ideal, and as the days go by, more and more aspects are being taken away, such as right now, i couldn’t open up the friendship setting bar when I pressed the bitmoji icon for one of my friends and for some odd reason I can’t swipe to exit a chat, I have to press the arrow at the top right hand corner, which isn’t so bad but it still contributes to my negative response. Truly disappointing, it was a good app before all of this mess, I mean the only reason why I’m even here writing a whole complaint is because I’m deleting the app and reinstalling again! It’s a part of my daily routine at this point and I hope that it flourishes into the app that it was once more.Version:

Change it backI got an update and I have an iPhone but it makes my phone look like an androids and I strongly dis like it I can’t slide on to chats anymore it’s really inconvenient and frustrating.Version:

Update review 🤢I am sorry but please go back to the previous version. I have had Snapchat forever and this is the worst possible update. I do not need 5 screens to show everything! I seriously am so disappointed the black tool bar at the bottom is not useful at all. It does not need to be there and it was so much better to just swipe 3 screens. I do not need a screen to find my friends on snap maps it was so much easier to use the camera screen and swipe up. I’m sorry the update is just not aesthetically pleasing anymore. The black room bar at the bottom is pointless. The 5 different screens is just too much!!!! It was so much better when it was 3!!!!! Also the wag that it’s like zoomed in on the chat bar is so weird. Also like where do I search for more filters! It’s not at the end of the filters line anymore! Also the discover bar is pointless. Like why is there even a screen like that it was way better when u valued just press a button and go there from the stories tab. It honestly wasn’t even an update it just made it way worse. Why add more stuff when the previous version was perfect! PLEASE go back to the previous version!!!!! It was so much better with the 3 screens, and get rid of the black tool bar it’s so stupid!!!! I’m disappointed and want the old one back :(🤢👎🏻.Version:

Poor quality photosApp needs to be updated to collaborate with iPhone XR. Pictures are coming out very low quality. Please fix!.Version:

Please fix iPhone XS Max zoomed in cameraIt makes it really zoomed in and blurry PLEASE FIX!!!.Version:

LOTS OF PROBLEMSWell I have been using Snapchat for a long time but I have never had these problems I was on Snapchat and then I got out and when I went back in there was this notification that covered the screen and it said oops Snapchat is a Camera related app and that I needed to give allow accessFor it to send my photos and then there was a button in the bottom and it said take me to settings and I pressed it when I went to settings I couldn’t find anything I had to delete Snapchat and now I can’t get it back again I really don’t like this app any more I hope your Snapchat fixes this because it’s a huge problem there’s also a lot of bugs in the system so I don’t know what’s up with Snapchat these few days also to whoever is reading this I hope you stay safe during this time of COVID-19 :).Version:

Why should I report an issue with Snapchat?

  1. Pulling issues faced by users like you is a good way to draw attention of Snapchat to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Snapchat customer and are running into a problem, might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Snapchat.

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