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Qantas Money App Complaints & User Negative Comments 2024
Qantas Money app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using Qantas Money? Can you share your negative thoughts about qantas money?
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Qantas Money for Negative User Reviews
✓ Can’t change default currencyYou now can’t change your default currency through the app. Have to make a call. Also requires SMS tokens to log in. That’s no good to me while overseas using an in-country sim! I’ve always used my Qantas card while travelling because I can transfer small amounts of cash to it in local currency and not freak out too much if it’s stolen. With this new app I’ll take a hard pass and just get a companion card for my credit card - the slightly higher fees more than make up for not having to call the Filipino call centre at international rates while performing mind-warping feats of mental arithmetic to work out if it’s business hours or not...Version: 3.0.2
✓ Constantly need to reinstallForever having to delete and reinstall this app. Try to see transactions and it states there is a problem and to try again later. Trying again later doesn’t help. You need to delete the app and reinstall it if you want to see transactions. Then the next time you go to use the app, same thing. Been worse since this last update..Version: 3.27.0
✓ Ok but needs moreThis app is pretty average in comparison to other banking type apps. I can’t store my biller codes which means I have to enter all details each time I want to pay a bill and more annoyingly the app doesn’t let you set a future date for paying bills either. These are basic functions in my opinion and really need to be fixed..Version: 2.1.0
✓ Qantas Premier Credit Card - great as long as you don’t try to use overseasI gave up on this credit card as the most frustrating customer service experience I have ever endured. I know - that’s saying something. Every time I tried to use it overseas it would be blocked as a suspicious transaction. After blocking, Qantas Credit Card then SMS you telling you to ring their international number. When you call it, you discover it’s a wrong number. So you google a national phone number and phone them. This costs - remember you are likely to be ringing from your mobile and having to pay exhorbitant global roaming phone and data charges. I was phoning from Guatemala and Belize. When you do get through to a call centre you find its staffed by competent Citibank staff. They generally sympathise and restore the card. Then the very next time I’d go to use it, it would be blocked again. And so the stupidity rolls on. There’s a serious problem with this Card’s risk management leadership and nobody is being held to account for it. I eventually had to complain through the relevant government authority before I could get an apology of sorts from these incompetents. It’s amusing and ironic that Qantas operates a Card that works as long as you don’t use it while travelling..Version: 3.0.2
✓ Not user friendlyI always seem to have to log in with the same credentials over and over again The App cannot store my frequent Bpay accounts and I have to enter the entire info each time and can lead to incorrect information being loaded Only portrait view is available which is a pain when using an iPad.Version: 3.21.1
✓ No idea who depositsI’ve just activated this card so can’t rate accordingly.... but so far the only thing I don’t like is that it doesn’t let you know who has deposited into the account. Kind of makes it difficult keeping track of when others need to pay into it .... is this something that can be changed pls.Version: 3.19.1
✓ Insight doesn’t show Qantas card transactions???I cannot believe it, please tell me there is a way to include all the expenses paid with the Qantas FF debit cad in the “Insight” section of the app. I connected my Westpac Account to track my spending but I was very negatively surprised when I couldn’t see any transaction done with my FFQantas card… How can this happen?? Unless there is a way to connect the Qantas account to the Insight section already, this needs to be implemented ASAP. …unbelievable….Version: 3.25.0
✓ Transactions are being duplicatedI had a duplicate transaction on my credit card which prompted me to call the business where the transaction took place. They confirmed there was no double payment so I called Qantas Money. Qantas Money staff confirmed there only a single payment was made, but there is a known issue in the app where some transactions are duplicated for only some customers. If a duplicate transaction is found, contact Qantas Money first. I was disappointed the app didn’t alert customers to this known issue in the app..Version: 3.24.1
✓ Unable to update detailsI tried many times to update my email address, but to no avail. The App said that I had to ring up to do this. When I tried to ring up the automated message said to change details online. My Qantas frequent flyer account is updated with the correct details but this does not transfer to the Qantas money. I previously had the Qantas Premium card and was not even able to activate it online. Qantas money is very poor and I do not know who is running their online webpage or App..Version: 3.3.0
✓ App is okayThe credit card had a great joining bonus, but when are you going to support Apple Pay? Not sure how I feel about Qantas having my password to access my banking data, maybe I’ll check it again after open banking is here. But then again, you still don’t have Apple Pay. Don’t have a method to setup a direct debit to pay my credit card. A little disappointing as I came from Amex, and I can just press a button and pay with my bank account, all from the app. Instead Qantas money shows me a paper form to print out from the app....Version: 3.8.0
✓ Pretty useless for me1. You can’t change edit the categories and none of them fit what I spend money on, so its useless for me. 2. When you assign a category, you then can’t just assign “no” category. 3. To link accounts you need to input your login details. Who would give their login details to a third party? You should allow a seperate import. 4. I do wonder what qantas is doing with all this data, I suspect they are running files on what everyone spends money on and then uses that to target advertising..Version: 3.8.0
✓ The new Qantas money app is hopelessUsing the previous app was easy and a delight. The new one is a nightmare and does not allow you to perform the actions you could do previously. Under these circumstances the card is now unmanageable and effectively useless. I need to make three currency changes over a few days for my next trip and am certainly not going to phone each time I need to do it. That is ridiculous. There is no added value with the new app just a complete devaluation of what was previously a great product. Please sort it out Qantas..Version: 3.0.1
✓ Cheap appI always have issues opening the app. It usually takes ages to load the main page, then there is always an issue opening a section within the app. I can’t open my points history, for example, or check the offers. Needs major improvements.Version: 3.25.0
✓ Good product, clunky App experienceI like the product but the App is not keeping up with the market. It’s usability is not the best or straight forward. Sometimes the App can be slow. The spending insights capability is simple and not as impressive as others in the market. Good start but much more investment required. In today’s market you can’t sell a half finished product..Version: 3.3.0
✓ InconsistentSeveral transactions are not appearing since the last update and the master account cannot see some of the transactions of the supplementary card even though they appear on the app if logged in using the supp card info. Inconsistency like that makes managing money extremely difficult. When it’s working it’s okay, if a little slow, but technical glitches like this adversely affect the usability of any app..Version: 1.3
✓ Please add Qantas cash to this appWould be so much better if you would integrate Qantas travel money/Qantas cash into this app.Version: 2.2.1
✓ Qantas Money AppThis App does not work. It asks me if I have a Qantas Travel Card (which I do) but the only options to proceed are Request a Card or Cancel. Pressing the menu button nothing happens at all. Totally useless for managing Travel Money. I tried twice to get hold of Support a week ago and no-one bothered to reply. I don’t recommend this App!.Version: 3.4.1
✓ Funds transfer hasn’t worked for daysI’ve been trying to transfer AUD between two Qantas Money cards for a few days now. All I get is “we are having technical difficulties please try again later”. All details are entered correctly, I’ve tried using different computers to attempt, have tried the website and the app, and have cleared my cache (ie all the things!) but still won’t work. Frustrating and renders one card useless. No support available when I called the card support line either. Please sort out!.Version: 3.11.0
✓ Transfer from one currency to anotherThe new app seems to have lost the ability to transfer from one currency loaded on the card, to another currency. For instance I’m trying to load NZD and want to use the AUD I have already loaded, but it’s only allowing me to transfer new funds in. Plus unless you want Qantas to know your complete financial history, DO NOT connect your other accounts. Qantas purchased a data analytics and AI company a few years back and it’s not clear how this info is used or if it is sold. Read the Ts and CS carefully and stay up to date when ever they change the ts and cs..Version: 3.0.1
✓ Great in theoryI recently got a new Qantas card and thought the way they allow you to link bank accounts in would be a good system to manage using a credit card against my budgeted spending limits to ensure I didn’t go too overboard at any one time while being able to earn points. Unfortunately, the app is extremely buggy and the “Sorry, Qantas Money isn’t available right now” error message is quickly becoming the bane of my existence ... Connected accounts seem to randomly duplicate themselves and I apparently have thousands more dollars than in reality (impressive to show others but not actually practical) and even simple functions throw the above error. I’d love to give it a try again when all the bugs are ironed out..Version: 3.13.0
✓ Some major draw backsWhen you classify a transaction into a certain category so you can see how you’re spending, it doesn’t save (and all transactions go back to “unclassified” on next log in). Frustrating not to be able to see what percentage is bills / entertainment etc. Also no automatic classification of transactions (you need to manually classify each one) Also - APPLE PAY PLEASEEE.Version: 3.7.0
✓ You need to FIX this app!!!Oh my god. I have NEVER written a review in the app store before, but this app is really, REALLY bad and urgently needs fixing. I have had to delete it and download it again several times just to get it working. It keeps crashing — you wait forever to be signed in, and then you end up with an error message. This is something that happens way too frequently. Qantas, please, get your act together..Version: 3.25.0
✓ Disappointing changeThe obsolete Travel Money app worked like a charm when you needed to change the default currency on your travel money card. With this new app it has become frustrating and impractical. You can no longer log into the app, or even the relevant Qantas website, to change the default currency. Instead, a phone call is required where you will be asked for your 16 digit card number, email address, full name, date of birth, first two letters of your mother’s maiden name and mobile phone number just to change the currency on your travel money card from AUD to Euro. The reason I was given for this change for for “added security”. I found it all over the top. When travelling overseas and needing to access multiple currencies having to make a phone call to change the default currency is unreasonable and impractical. Alternatives exist where you can change currency via apps and websites. After our next trip my business will be going elsewhere..Version: 3.0.1
✓ HorribleAbsolutely disgusted by what you have done with this app. I have used this card/account for numerous years for travel, including a 6 month backpacking trip in Europe. I raved about the Qantas card and app to all my friends because it was so easy to use and so easy to transfer between currencies. I even recommended it to my grandparents which would be a terrible decision now as I cannot even use this as a tech savvy 23 year old. You have taken away all the easy/convenient accessories of this app. The fact that I have to make a bank transfer or bpay into my own account when transferring into a different currency is ridiculous, and paying for that transfer to be instant is even more ridiculous. I loved this app because I could instantaneously transfer any amount into a different currency based on which country I was in at the time, however you have taken that ability away. I am travelling next month and will be cancelling my qantas account and opting for a new travel card with a different company..Version: 3.0.2
✓ CarolI could not remember my pin and after 2 attempts online and by app, being told my data was invalid, I rang them. After verifying all data was correct, I was transferred to international team, verifying info again, I was again told my data was invalid. Very frustrating indeed! I deleted app and started again to find that qantas money is experiencing some difficulties and to try again later!.Version: 3.25.0
✓ Doesn’t workApp doesn’t work. I have a qantas cash card but only option are request card or cancel. Frustrating. Would be a handy app if it worked.Version: 3.6.0
✓ Worst app ever.Always crashes, and when I do get in it has no transactions, or I can’t access statements. The app has never worked properly for the past two years. Occasionally I get a message asking if I’m enjoying the app, I click no to give feedback and the app crashes. Ironic? On a side note- why can’t you email a statement to me? Every month I have to battle with the App or website (that’s a while other disaster) to try to download. If it weren’t for the Qantas Points I would close this account..Version: 3.26.0
✓ Forced onto app, does not do what I wantFor some time, I have used my Qantas FF card to store multiple currencies for use overseas. The website was easy to use and I could transfer money to my husband’s card if necessary. I have tried multiple times over the last few times to transfer some UK pounds to him as he is in the UK (and have been forced to try and do this through the app) but all I get is a message that Qantas Cash is not available and to try again later. This is extremely frustrating and unhelpful. I doubt I will continue using the card due to the problems with the app..Version: 3.0.1
✓ Extremely BuggyApp is extremely buggy. The qantas money is experiencing technical issues banner is there at least 80% of the time and the app almost never works on weekends. Making it impossible to see credit card balances and hard to see transactions. On the off chance that it does work, it takes over a minute to load into the transaction screen..Version: 3.26.0
✓ Keeps logging me outLogs me out every couple of weeks so I can’t just use face unlock or pin to unlock. Initially created an account with a strong password, now it just uses the same log in as qantas frequent flyer which is very weak. Also tries to send me a text for 2fa which is really annoying when overseas and having to switch sims out… there are much better ways of 2fa without tieing it to a phone number..Version: 3.20.0
✓ Works infrequentlyI’ve had this app and card for years but can’t always use it because they seem to think shopping from stores like David Jones is dodgy and looks fraudulent. When I’ve phoned Heritage Bank to get these checked they refer the call to Qantas FF who say they can’t do anything about it, it’s up to Heritage Bank. The card also doesn’t work for international online payments as it’s not a 3D version so I’ve missed out on many thousands of points..Version: 3.25.0
✓ Lots of bugs, wrong data, no searchFor years a major bug which shows funds available in a partner card account incorrectly is not fixed. Spending category auto assignment fails sporadically or doesn’t assign a category at all. A search feature is missing, which makes it almost impossible to find a historic spending again. Statements can‘t be provided to partner card account holders. Bpay transfers can‘t be scheduled in advance. Lots of room for improvements!.Version: 3.24.1
✓ Was good now rubbishThe old travel money app was quick to log in and easy to use now just frustratingly slow and clunky. What a ridiculous idea having to link my other bank accounts to this. My other banks have perfectly good apps if I want to look at my balances. What the hell has it got to do with you Qantas what my other bank account balances are. I just want this app for my travel money. Honestly now after this “upgrade” I think I’m going to ditch using this card. It’s not worth the frustration for a few measly QFF points.Version: 3.0.1
✓ Very disappointingAs a user of the old app for many years, I am unable to comprehend the forced change to a product that does not have the functionality of the previous version. It is clunky and difficult to navigate. I can’t change the default currency as I move from country to country or transfer to my husband’s account. The fact that a phone call is now required is insane and too difficult. Verification codes every time I log into my computer is lover the top. Once I return from this trip, I won’t be using Qantas cash again. Bring back the old app or sort this one out with an update soon or you’ve lost me..Version: 3.0.1
✓ Bug downloading statementsThe app won’t allow us to download statements as “need to re-log into Qantas account” but then doesn’t redirect you to do this. Recent updates haven’t fixed this. Have to log out of app. Forget app on this device, and re log in. The app is the only way you can access statements so this is a very frustrating issue. Please issue an update soon to fix this..Version: 3.27.0
✓ New Qantas Money CardI found out by chance that the “old” app was no longer current!! Have installed the “new” app but i now can’t get anything to work ! Not sure what I’ve done, but it no longer shows me my old balance from the other travel card and I can’t seem to move forward and link anything !! Yesterday I spent over 2 hours trying to solve issue hanging onto help line which did not solve anything for me I’m not happy that a card which was easy to use, easy to load up with money has now become a frustrating card that I can’t seem to work out I’m not very savvy with technology but this was not a good idea Qantas !!😞.Version: 3.0.1
✓ Keeps crashing, slow to load & can never see balancesThis app used to be good to use, but now nearly every day it doesn’t show balances, has “maintenance issues”, takes minutes to load & crashes regularly. The card itself is great but this is happening so often & since last year, I will be considering changing unless drastic improvements in the app are made. Using iPhone 13.Version: 3.26.0
✓ Easy app, but some basic features don’t workThe app is quite neat and easy to use, however ever since it’s changed from cash to money I cannot do a instant load from my debit card. I tried to contact the service and they tried to check and resolve, the only suggestion was to delete and reinstall the app, which didn’t help at all. For now I have to use computer login to perform the load, it’s annoying… other than that it works okay..Version: 3.25.0
✓ Disappointed since last updateI’m not slightly interested in seeing all my other accounts on this app. Also, since the merge of Qantas Money and whatever else it was merged with, transactions take much longer to be visible. Yes, the balance goes down as you spend, but it can be 24 hours before the details of the transaction appears. It used to be instant. This is a huge step backwards..Version: 3.0.1
🙂 Qantas Money Positive Reviews
Qantas Money works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Qantas Money.
⛔ Qantas Money Problems
